FAQ

EMPLOYEE SELF SERVICES

Frequently Asked Questions

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FAQ

Contents

MEDICAL................................................................................................................ 1
CLAIMS AND

REIMBURSEMENT...............................................................................3

LTC........................................................................................................................ 7

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FAQ

MEDICAL

Q. If Hospital name is not in the dropdown list how to enter the

Hospital Name?
A. Only empanelled hospitals list is available in the system, if the treatment is
taken from any
Private hospital or Non Empanelled hospital then name is to be entered
manually in the
Hospital Name field and not to be selected from the dropdown.

Q. How to enter multiple bills of Medicines/Consultation in the same

Medical claim?
A. Each category like Medicine/Consultation/Charges for Nurse etc has ADD
Button
and DELETE
Button . Click on ADD Button
and a new row will get added. In this new
row you can enter additional bills of same patient. For deleting the wrong
entry - select the row and click on DELETE Button .

Q. Initial screen on Medical Indoor/Outdoor claim has Claim No. as

00000000000?
A. Claim No. will only be generated once the user Click on SAVE or SUBMIT
Button, as a best
practice you must always SAVE the claim before SUBMIT.

Q. SUBMIT button is inactive while submitting the Medical Claims?

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FAQ
A. First tick mark or select the I Agree statement (for terms and conditions)
at the bottom of the
screen, only then SUBMIT button will get activate.

Q. What is NABH, Non NABH and Super Special Hospital categories?

A. CGHS has categorized hospitals into three major categories and has issued
the Rates of various
diseases/treatments based on the category (NABH/Non NABH/Super Special
Accredited) of
Hospital. Also these CGHS rates for the same disease are different for different
cities.
a) National Accreditation Board for Hospitals (NABH)
b) Non - National Accreditation Board for Hospitals (Non NABH)
c) Super Special Hospitals (Super Spl.)

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FAQ

CLAIMS AND REIMBURSEMENT

Q. How many types of claims request can be created via Employee Self
Service Portal?
A. You can create the following types of Claims request based on your eligibility
criteria.
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.

Q.

Mobile Handset Reimbursement

Briefcase Reimbursement
Fixed Landline Reimbursement
Mobile Bill Reimbursement
Broadband Reimbursement
Newspaper Reimbursement
Towel Reimbursement
Driving Charges Reimbursement
Electricity Reimbursement
Fuel Reimbursement
Entertainment Reimbursement

Who will approve the claims and reimbursement for employee?

A. It will be the respective DDO who has the authority for approval of claims.
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FAQ

Q. If I submit lesser amount than actually I am entitled for, which

amount I will get?
A. You will be getting the amount whichever is lower in either of them.

Q. Is it Mandatory to submit the actual Bills after I put a request for

claim?
A. For certain Claims submission of Bills is mandatory. Kindly get in touch with
respective
authority for more clarification as it will be based on the discretion of the
DDO.

Q. How I will identify my mobile claim from other claims?

A. For each of your claim one unique reference number will be generated
which is associated with
every claim, this reference number can be seen on the homepage of claim
and reimbursement.

Q. How I will come to know about my eligibility for various claims?

A.
We have already maintained the eligible amount based on the desired
criteria
(designation/position) in the system, you will be able to see a grayed out
field with some
amount while filling/submission of form, which is your eligible amount.

Q. Can I save the form for future use?

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FAQ
A. Yes, you can save as draft and later open and submit it when you desire, but
as a practice it is
better to have all the details together and submit it at one go, so as to avoid
any unnecessary
duplicity and confusion.

Q. How I will come to know that my claim has been approved?

A. Whenever DDO will approve your claim, you will be able to see the status of
your claim as
APPROVED instead of To-Be-Approved.
Q. How will i come to know when was the last claim taken by me for
various claims?
A.
Whenever you apply for any claim systems checks the eligibility for each
claim along with
period for which you are entitled to claim.
Example: If you are creating a claim request for mobile handset before the
completion of
mandatory Three years period the system will show you a error message
along with your last
claim date for mobile handset.

Q.

What is the frequency of newspaper and magazine claim?

A. Claims request for Newspaper and Magazine can be created for each
quarter of the year.
Example: For the quarter of Apr-June, you can create a claim request in the
month of July and
so on.
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FAQ

Q. I am not able to see my eligibility amount in Broadband and Fixed

Line Claims?
A. Few claims are not based on Amount eligibility but on units.
Example: Broadband validation is based on your Number of Units in
Gigabytes which is
consumed and that is the eligibility criteria for this type of claim request.
Q.

How to take out printout for my claims and submit it?

A. On the main screen of Claim and Reimbursement there is a option button

for print. Once you select the desired claim by clicking and highlighting the
claim you can click on print button which will open the form in PDF after which
you can give the printout of the same. You can submit this along with the Bills
to the concerned authority.
Q. By mistake I clicked on send button, can I delete that request or
cancel that?
A. No, once the send button has been clicked the unique reference number has
been generated by
the system and the request has been sent to the approving authority. You
can talk to the
approving authority and ask him/her to reject the claim request submitted.

Q.

How much late can I submit the claim for mobile handset?

A. For each and every claim type there is a maximum time frame within which
you have to submit
the claim.

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FAQ
Example: For claiming the mobile handset claim you need to create the
claim request within Six
Months of purchasing the mobile handset, if you have purchased the mobile
handset on 15th.
March 2011 then you have to create the claim request by 14th of September
2011. After this
date system will not allow you to create the claim request and you will lose
the entitlement for
that period

Q. Can I claim two bills for Broadband in a month?

A. No, you can create two separate claim request for Broadband in a month for
two different
months. You cannot create two claim requests for single month.

LTC
Q. How to approve LTC?
A.

Please refer LTC manual.

Q.

What is LTC application?

A. When an employee wishes to go on LTC he needs to fill in all the details of

LTC for approval from

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FAQ
the designated authorities, this filling in all the LTC details is termed as LTC
application.

Q.

What is LTC cancellation?

A. If an employee after filling application for LTC wants to cancel it as he/she

wants to change his

plans he can do so by putting Application Cancellation which will be
approved by designated
authorities.

Q. What is LTC claim against application?

A. After coming from LTC employee needs to settle his/her LTC which can be

done by filling claim

against application with all the necessary details. After filling this he will take
the printout of the
claim settlement form and will deposit it to the DDO who will approve it
accordingly after
viewing it from the ESS portal.

Q. How to take out printout of LTC claim?

Though this is there in the LTC user manual, when we go on the ESS screen
and select claims
A.

and reimbursements, here you can select the desired claim against
application reference
number and can get the printout.

Q. Who all will approve LTC?

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FAQ
A. There are three functionalities for LTC: -

a) Application-This has two levels of approving processes, first by the

controlling officer and second by the Claims officer.
b) Application cancellation-This also has two levels of approving process,
first by the controlling officer and second by the Claims officer.
c) Claim against Application-This has a single level approving process i.e.
only by Claims officer.

Q.

Can controlling officer change advance amount requested?

A. Advance amount requested cannot be changed by controlling officer it can

only be changed by
the Claims Officer.

Q. Can earned leave be enchased for all the dependents?

A. Earned leave can only be enchased when an employee fills LTC application

for self.

Q. What are the different LTC types or scheme types?

A.

There are four scheme or LTC types a) Anywhere in India (AIIN).

b) Home town-Employees posted in NE (HTNE).
c) Home town general (HTTN).
d) Home town self every year (HTSI).

Q. Can employee whose spouse is working in Indian airlines and

railways claim LTC?

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FAQ
A. As per the requirement given by BSNL core team, employee is debarred from

availing LTC.

Q. Can journey be started before approval of LTC?

A. As there are two levels of approval process for LTC application employee can

start his journey

only if the LTC application is approved by the first level approver i.e.
controlling officer who can
approve it only on or before the start of journey.

Q. How much amount can be approved as advance?

A. This is totally at the discretion of the Claims Officer, how much amount to

approve but still as required by the BSNL core team a message is displayed to
the Claims Officer while he approves the advance amount saying not more than
90% of the requested advance amount to be approved.

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