Professional Documents
Culture Documents
HyperGateway
Installation and User Manual
HG-3000 & HG-2000 & HG-1600 Series
HyperGateway
Installation manual
Page 1 of 40
Release: 5.1
Date: June, 2008
Table of contents
List of Figures .............................................................................................................................. 3
Introduction.................................................................................................................................. 5
Introduction.................................................................................................................................. 5
1.1
About HyperGateway - PRI GSM / CDMA Gateway................................................ 5
1.2
Package Contents .................................................................................................... 6
1.3
How to Contact Hypermedia .................................................................................... 6
1.4
About This Manual ................................................................................................... 6
2
User Safety Information ..................................................................................................... 7
2.1
Electrical Safety........................................................................................................ 7
2.2
Environments with Explosive Materials.................................................................... 7
2.3
Non-Ionizing Radiation ............................................................................................. 7
2.4
Electronic Medical Equipment.................................................................................. 7
2.5
Measures to be Taken in Case of Loss/Theft .......................................................... 7
2.6
Transport .................................................................................................................. 7
2.7
Damage and Repairs ............................................................................................... 7
3
System Architecture ........................................................................................................... 9
3.1
General Description.................................................................................................. 9
3.2
System Components .............................................................................................. 10
3.3
HyperGateway Device Architecture ....................................................................... 10
3.3.1
CB1- Control Board Module .......................................................................... 10
3.3.2
PRI11- PRI ISDN Single-Slot Module ........................................................... 11
3.3.3
MG11- Media Matrix Single-Slot Module....................................................... 11
3.3.4
CG41/CC41 - Cellular Gateway Single-Slot Module ..................................... 11
4
System Installation ........................................................................................................... 12
4.1
Before You Install ................................................................................................... 12
4.1.1
Where to install the device ............................................................................ 12
4.1.2
Prepare Your Network ................................................................................... 12
4.2
HyperGateway Physical Installation....................................................................... 13
4.2.1
CB1 Control Board ..................................................................................... 13
4.2.2
PRI Installation .............................................................................................. 14
4.2.3
Cellular Network Installation .......................................................................... 15
4.2.4
Cellular cards indicators ................................................................................ 16
4.2.5
Power panel................................................................................................... 17
5
Installing the HMC and Setting the CB1 ......................................................................... 18
5.1
Before Installation and Setting ............................................................................... 18
5.2
Run the installation program .................................................................................. 18
5.3
Assigning new IP address to CB1.......................................................................... 20
5.4
Running HMC for the First Time ............................................................................ 21
5.4.1
Configure Server IP Address......................................................................... 21
5.4.2
Connecting to the HyperGateway Server...................................................... 22
5.4.3
Change Default HMC Password ................................................................... 23
5.5
HyperGateway Settings.......................................................................................... 23
5.6
Cellular Cards Settings........................................................................................... 24
5.6.1
Volume Settings ............................................................................................ 24
5.6.2
Media Connection.......................................................................................... 24
5.6.3
Cellular Card PIN Codes ............................................................................... 26
5.6.4
Cellular Card MSN Values............................................................................. 26
5.6.5
Cellular Card Reset ....................................................................................... 27
5.6.6
Cellular Card Module Information.................................................................. 27
5.6.7
Cellular Card Operator and SIM Locks ......................................................... 27
5.6.8
Multi-SIM Configuration ................................................................................. 28
5.6.9
Cellular Card Call Counters Steps................................................................. 28
5.6.10
Counters ........................................................................................................ 29
5.6.11
Cellular Card CLI Blocking ............................................................................ 29
5.6.12
Cellular Card Serial Numbers........................................................................ 30
5.6.13
Cellular Card Call Limits ................................................................................ 30
HyperGateway
Installation manual
Page 2 of 40
Release: 5.1
Date: June, 2008
5.6.14
Cellular Card Cell Selection........................................................................... 31
5.7
PRI Cards Settings................................................................................................. 32
5.7.1
Connection Settings ...................................................................................... 32
5.7.2
E1 Media Matrix............................................................................................. 33
6
Save Configuration Management .................................................................................... 35
7
System Monitoring............................................................................................................ 36
7.1
Cellular Card (CG / CC) Monitoring ....................................................................... 36
7.1.1
CG / CC Card Receptions ............................................................................. 36
7.1.2
CG / CC Card Status ..................................................................................... 37
7.1.3
CG / CC All Cells Monitor .............................................................................. 37
7.2
PRI Card Monitoring............................................................................................... 38
8
Troubleshooting................................................................................................................ 39
8.1
Power ..................................................................................................................... 39
8.2
PRI.......................................................................................................................... 39
8.3
Cellular cards ......................................................................................................... 40
List of Figures
Figure 1. HG-2000 and HG-3000 Gateways ............................................................................. 5
Figure 2. HG-1600 Gateway...................................................................................................... 5
Figure 3. HyperGateway Matrix................................................................................................. 9
Figure 4. HG-3000 front panel................................................................................................. 10
Figure 5. CB1 Control Board ................................................................................................... 13
Figure 6. RJ-45 connector pin out ........................................................................................... 14
Figure 7. SIM card installation ................................................................................................. 15
Figure 8. Cellular antenna ....................................................................................................... 16
Figure 9. GSM card front panel ............................................................................................... 16
Figure 10. HyperGateway Power Panels ................................................................................ 17
Figure 11. HMC installation ..................................................................................................... 18
Figure 12. HMC connection to server...................................................................................... 21
Figure 13. Hypermedia Server Address .................................................................................. 22
Figure 14. HMC password settings ......................................................................................... 23
Figure 15. HMC connection ..................................................................................................... 23
Figure 16. GSM Cellular Card Volume Settings ...................................................................... 24
Figure 17. Cellular Cards media matrix ................................................................................... 25
Figure 18. Cellular Card matrix configuration .......................................................................... 25
Figure 19. Cellular media matrix edit parameters ................................................................ 26
Figure 20. Cellular Card PIN codes......................................................................................... 26
Figure 21. Cellular MSN values............................................................................................... 27
Figure 22. Cellular Card Reset ................................................................................................ 27
Figure 23. Cellular Card Module Info....................................................................................... 27
Figure 24. Cellular Operator and SIM locks ............................................................................ 28
Figure 25. Multi-SIM Configuration.......................................................................................... 28
Figure 26. Cellular Card Call Counters Steps ......................................................................... 29
Figure 27. Cellular Time Count................................................................................................ 29
Figure 28. Cellular Card CLI Blocking ..................................................................................... 29
Figure 29. Cellular Card Serial Numbers................................................................................. 30
Figure 30. Cellular Card Call Limits......................................................................................... 30
Figure 31. Cellular Card Cell Selection ................................................................................... 31
Figure 32. E1 General Settings ............................................................................................... 32
Figure 33. Matrix connections ................................................................................................. 33
Figure 34. E1 Media Matrix ..................................................................................................... 33
Figure 35. PRI Allocation ......................................................................................................... 34
Figure 36. PRI cancel allocation.............................................................................................. 34
Figure 37. Save / Load Configuration...................................................................................... 35
Figure 38. Cellular Card Reception ......................................................................................... 36
Figure 39. Cellular Cards Status ............................................................................................. 37
Figure 40. All Cellular Cards Reception .................................................................................. 37
HyperGateway
Installation manual
Page 3 of 40
Release: 5.1
Date: June, 2008
HyperGateway
Installation manual
Page 4 of 40
Release: 5.1
Date: June, 2008
Introduction
1.1
HyperGateway
Installation manual
Page 5 of 40
Release: 5.1
Date: June, 2008
The Hypermedia Management & Console (HMC) is an HTML application for remote
system configuration and monitoring over TCP/IP using any standard Web browser.
The HyperGateway Server (HGS) is a Java-based application that runs on a PC. It
communicates with the HyperGateway via the supplied Control Cord and acts as a
gateway to the enterprise LAN.
1.2
Package Contents
Quantity
1
Power Cord*
1 to 2
In-Door Antenna*
1 to 8
Control Cord
1
Warranty Certificate
1
Installation Manual
1
CD
* Number of items according to the system configuration
Please ensure you have all items before starting the system installation.
1.3
Additional assistance and technical support is available via your local Hypermedia
distributor.
Additional information is also available at http://www.hyperms.com.
Hypermedia support can be reached via Email: support@hyperms.com
1.4
Technical parameters
HyperGateway
Installation manual
Page 6 of 40
Release: 5.1
Date: June, 2008
2.1
Electrical Safety
Non-Ionizing Radiation
As in all radio transmission devices, the user should note that for satisfactory use of
the devices and safety of the user, the device should only be used in its normal
operating position.
2.4
The operation of radio transmitters, which includes cellular engines, can impair the
function of medical devices that have not been properly shielded. Please ask the
advice of your doctor or the manufacturer of the medical device.
2.5
Inform your network provider immediately if the cellular engines or the SIM cards
used are lost so as to reduce the risk of misuse.
2.6
Transport
For safety reasons, the device should not be used in case of noticeable damage or if
it has been exposed to moisture.
HyperGateway
Installation manual
Page 7 of 40
Release: 5.1
Date: June, 2008
Repairs to the device should only be carried out by the manufacturer or their
authorized agents.
Should this not be possible at any time, the repair must be carried out by an
adequately qualified person, whereby only original parts should be used.
HyperGateway
Installation manual
Page 8 of 40
Release: 5.1
Date: June, 2008
System Architecture
3.1
General Description
The HyperGateway system connects the telephone system to the GSM and CDMA
networks and to an IP network.
You can imagine the system as a matrix that connects between the different
communications technologies Standard telephony, Cellular telephony and Voice
over IP (VoIP) telephony on which any combination of connection is available.
HyperGateway
Installation manual
Page 9 of 40
Release: 5.1
Date: June, 2008
3.2
System Components
3.3
3.3.1
Figure 4.
HG-3000 front panel
The CB1 module is designed for remote TCP/IP access, advanced application
and enhanced new features.
HyperGateway
Installation manual
Page 10 of 40
Release: 5.1
Date: June, 2008
3.3.2
The PRI11 module is designed for signaling over a single Primary Rate Interface
(PRI) channel on public or private Integrated Services Digital Networks (ISDN) at E1,
T1 and J1 reference points.
3.3.3
The MG11- Media Matrix enables flexible pre-defined allocation of PRI B-channels
for inbound and outbound calls by configuring the connections from the E1 cards to
all other cards and channels in the system, including the Cellular cards and the VoIP
cards.
3.3.4
CG41 for GSM and CC41 for CDMA is a cellular single-slot module designed to
enable inbound and outbound cellular voice calls for GSM and CDMA networks.
HyperGateway
Installation manual
Page 11 of 40
Release: 5.1
Date: June, 2008
System Installation
4.1
4.1.1
Before installing the HyperGateway device you need to verify that you have all the
required components of the system that are not supplied with your HyperGateway
device:
A spare PRI card in your PBX.
SIM cards from your GSM operator. One SIM card is required for each
GSM channel.
In case of CDMA network a MIN or NAM from your local operator.
HyperGateway
Installation manual
Page 12 of 40
Release: 5.1
Date: June, 2008
4.2
4.2.1
The CB1 Slot-Module provides TCP/IP remote access for systems control and
management. It designed to support future application and features.
Interface
SD/MMC
RESET
USB -Host
USB-Client
MEDIA ETH
MAIN ETH
HyperGateway
Installation manual
Page 13 of 40
Release: 5.1
Date: June, 2008
4.2.2
PRI Installation
Warning:
To physically connect the PRI module to a PRI connection at your PBX or network
operator make sure you have the appropriate RJ-45 connector, using the following
PINS layout:
PIN
1
2
3
4
5
6
7
8
Color
White/Orange
Orange
White/Green
Blue
White/Blue
Green
White/Brown
Brown
Assignment
NC
NC
Tx to NT / Rx from TE
Rx from NT / Tx to TE
Rx from NT / Tx to TE
Tx to NT / Rx from TE
-48VDC (optional)
-48VDC Return (optional)
The PRI11 Slot-Module provides the interfaces to the ISDN PRI and 4 status
indicators LEDs.
States
LED
1.READY
(Yellow)
Off
On
Blinks
Powered Off
Connected
(On 95%)
Maintenance Mode
Error
(see
Troubleshooting)
2.ERROR
(Red)
3.SYNC.
(Green)
4.ACTIVE
(Yellow)
Established
No Calls
HyperGateway
Installation manual
Not Established
Active Calls
Page 14 of 40
Release: 5.1
Date: June, 2008
HyperGateway
Installation manual
Page 15 of 40
Release: 5.1
Date: June, 2008
Figure 8. Cellular
antenna
HyperGateway
Installation manual
Page 16 of 40
Figure 9. GSM
card front panel
Release: 5.1
Date: June, 2008
4.2.5
Power panel
HyperGateway
Installation manual
Page 17 of 40
Release: 5.1
Date: June, 2008
5.1
HyperGateway
Installation manual
Page 18 of 40
Release: 5.1
Date: June, 2008
The installation process will start. Once the installation process is done click Finish.
The installation program will create a new folder on your desktop
and a Hypermedia group in your Start menu.
The Hypermedia folder will contain the following 4 icons
Icon
Name
Hypermedia
Management Console
Server List
HGS Setup
Parameters
HyperGateway
Installation manual
Description
This is the remote management application for the
HyperGateway. Its operation is described in depth
in this manual
Used to convert PRI cause codes sent to the PBX.
Should only be used by adequately trained
personnel
Remote application to mange multiplies
HyperGateways.
Used to set the system HyperGateway Server
properties.
Page 19 of 40
Release: 5.1
Date: June, 2008
5.3
Run the HGS application, select Start > Hypermedia > HyperGateway Server or
double click the HyperGateway Server icon.
The default IP address is 192.168.9.2 and password is admin. If you or your
system administrator has modified the default password then use the appropriate
password instead.
Once logged in you can modify the IP address of the HyperGateway as well as the
Date & Time. Other properties are for VoIP based Gateways.
HyperGateway
Installation manual
Page 20 of 40
Release: 5.1
Date: June, 2008
To set the new server IP address click "Change". Enter the IP address, Subnet mask
and the Gateway IP and click "Update" and Reboot.
Note: Once you assigned the new IP address, you should modify back your PC's IP
address.
5.4
To run the HMC application, select Start > Hypermedia > Hypermedia
Management Console or double click the Hypermedia Management Console icon.
HMC will start and show the following screen:
To enter the server IP address click "Configure" and "Server Settings". Select IP
address.
HyperGateway
Installation manual
Page 21 of 40
Release: 5.1
Date: June, 2008
To connect to the server click F5 or on the Refresh button at your browsers menu.
After clicking "Connect" you will be prompted for a password.
The default password is admin. If you or your system administrator has modified
the default password then use the appropriate password instead.
Once logged in you can view and modify settings on your system.
Note: Every time you run the HMC application, the application will attempt to
connect the HyperGateway server, and you will be prompted for a password.
HyperGateway
Installation manual
Page 22 of 40
Release: 5.1
Date: June, 2008
5.4.3
It is strongly recommended to change the default password. This will enhance the
security of your system.
To change the password, click Configure and Server Settings. Select HMC
Password for the HMC application access,
HyperGateway Settings
To configure and monitor the HyperGateway you need to run the HMC application.
To run the HMC application, select Start > Hypermedia > Hypermedia
Management Console or double click the Hypermedia Management Console icon.
HMC will start and show the following screen:
HyperGateway
Installation manual
Page 23 of 40
Release: 5.1
Date: June, 2008
PRI cards
Server
You can select the item to configure or monitor by exploding the menu on the left,
clicking on the
next to the item you wish to explode and selecting the item to be
managed.
5.6
5.6.1
Just like on any cellular phone, you can adjust the volume of the audio levels. This
can be done for each of the cellular modules on your HyperGateway.
Select the slot you wish to set, hold your mouses left button over the desired module
to adjust the volume.
5.6.2
Media Connection
The Media connection settings enables you to assign each E1 to a specific channel
on your cellular slots. This means that every time there is an incoming call from a
specific cellular channel, it will be routed to the configured channel on the E1 or vice
versa. Routing can be assigned between any cellular channel and any other channel
in the system, including other cellular channels.
HyperGateway
Installation manual
Page 24 of 40
Release: 5.1
Date: June, 2008
HyperGateway
Installation manual
Page 25 of 40
Release: 5.1
Date: June, 2008
The Cellular card PIN codes settings, enables you to configure the PIN code that
the gateway would use, if a SIM card with active PIN is inserted (this item has no
meaning if a SIM card without an active PIN is used).Consult your cellular provider
for more information regarding your PIN code.
The configuration enables you to enter a PIN code for each of the cellular modules
on every cellular slot.
To apply your new settings click
5.6.4
HyperGateway
Installation manual
Page 26 of 40
Release: 5.1
Date: June, 2008
Cellular Card Reset enables you to reset either the Cellular card or specific Cellular
Channel.
Operator and SIM locks are a locks programmed into a cellular slot module (all 4
channels), which only allows specific GSM operators and/or specific operator SIM to
be used in the module.
HyperGateway
Installation manual
Page 27 of 40
Release: 5.1
Date: June, 2008
Cellular Card Call Counters Steps enables you to set the exact period of time per
counting step. It is Importent to set while using the SIM Auto Switch with Pre-Paid
SIMs.
HyperGateway
Installation manual
Page 28 of 40
Release: 5.1
Date: June, 2008
HyperGateway
Installation manual
Page 29 of 40
Release: 5.1
Date: June, 2008
HyperGateway
Installation manual
Page 30 of 40
Release: 5.1
Date: June, 2008
HyperGateway
Installation manual
Page 31 of 40
Release: 5.1
Date: June, 2008
5.7
5.7.1
HyperGateway
Installation manual
Page 32 of 40
Release: 5.1
Date: June, 2008
5.7.2
E1 Media Matrix
E1 media matrix enables you to configure the connections from the E1 card to all
other cards and channels in the system, including the Cellular cards (CG) and the
VoIP cards (MG).
The matrix can be configured in any combination as shown in the following figure.
HyperGateway
Installation manual
Page 33 of 40
Release: 5.1
Date: June, 2008
HyperGateway
Installation manual
Page 34 of 40
Release: 5.1
Date: June, 2008
HyperGateway
Installation manual
Page 35 of 40
Release: 5.1
Date: June, 2008
System Monitoring
The HyperGateway system enables you to monitor the PRI and Cellular parameters
of the system.
7.1
7.1.1
To view the receive level and receive Bit Error Rate (BER) you should click Monitor
> Cellular Cards > Reception.
Then select which cellular card you want to monitor, by clicking on the Slot number.
The following screen will appear:
HyperGateway
Installation manual
Page 36 of 40
Release: 5.1
Date: June, 2008
BER of more than 6.4 will result in undesirable disconnections of calls as well as
noisy calls. In such case you should find a better location for your antenna or check
your connections to the antenna.
7.1.2
CG / CC Card Status
To view the cellular card status you should click Monitor > Cellular Cards > Status.
Then select which cellular card you want to monitor, by clicking on the Slot number.
The following screen will appear:
To view all Cellular reception information you should click Monitor > Cellular Cards
All cells.
The following screen will appear:
HyperGateway
Installation manual
Page 37 of 40
Release: 5.1
Date: June, 2008
7.2
To monitor the PRI cards click Monitor > PRI Cards > PRI Status and select the
PRI card you whish to monitor.
The following screen will be shown:
HyperGateway
Installation manual
Page 38 of 40
Release: 5.1
Date: June, 2008
Troubleshooting
8.1
Power
Display
Problem
Solution
Alarm sounds
every time the
system boots up
Replace faulty
power unit.
Add a power
unit
8.2
See
page
17
17
PRI
Display
Problem
Solution
Error LED
(Red) is
lighting.
Sync. LED
(Green)
does not light
Synchronization of PRI
card is not set
correctly.
Check connections to
the PRI card at the
PBX or line.
Verify that the
PRI cable is
connected.
Verify that all
pins in the
PRI
connector are
connected in
accordance
to the PRI
specifications
.
Verify PRI settings for
synchronization.
Typically the PRI Sync.
settings at the
HyperGateway should
be Slave.
HyperGateway
Installation manual
No synchronization of
PRI card
Page 39 of 40
See
page
13
35
Release: 5.1
Date: June, 2008
8.3
Cellular cards
Display
No sync. with
network (Green
LED is off)
No sync. with
network (Green
LED blinks)
Problem
Antenna is not located
properly
No SIM card
HyperGateway
Installation manual
See
page
Solution
Position the antenna in a
place with better
reception.
Put a working SIM card
in the appropriate
channel
Page 40 of 40
16
15
Release: 5.1
Date: June, 2008