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Contents
1.
1.3.1
User interface................................................................................................ 10
1.3.2
1.3.3
Conveyance................................................................................................... 11
1.3.4
Treatment...................................................................................................... 11
1.3.5
3.4.1
3.3.5
3.5
3.5.1
3.5.2
Figures
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
Figure
1:
2:
3:
4:
5:
6:
7:
8:
9:
Figure
Figure
Figure
Figure
Figure
Figure
Figure
10:
11:
12:
13:
14:
15:
16:
Market Segmentation...................................................................................... 28
Types of Sewage Flow (Across value chain).....................................................29
UI Market Segment....................................................................................... 36
UI Status Public Toilet.................................................................................... 39
Market Segments Water Requirement..........................................................48
UI Service Gap Methodology............................................................................59
DSI Service Gap Assessment Methodology......................................................62
Table
Table
Table
Table
Table
Table
Table
Table
Table
Table
Table
Table
Table
Table
Table
Abbreviations
AMC
ASP
BBMP
BDA
BEL
BIA
BIAPPA
BMGF
BMP
BOD
BWSSB
CAACO
CAGR
COD
CPCB
CPHEEO
CWSS
DEWAT
DSI
EIA
EWHS
FBBR
HVAC
INR
KHB
KLD
KSPCB
LPCD
MBBR
MBR
MLD
NGO
O&M
RAS
RWA
SAFF
SBR
SME
SSS
STP
STPI
TSS
UASB
UGD
UI
VIP
WSUP
mg/L
unhygienic
and
unpleasant
sanitation
facilities,
lack
of
per cent in Indonesia, 78 per cent in Mexico, and 87 per cent in Brazil. 4861
cities and towns in India, lack even a partial sewerage network. The High
Powered Expert Committee estimates that the per capita investment required
for water, sewage and storm water sector at INR 13,329 and INR 840 annually
for operations and maintenance.3 The natural water resources (both ground
and surface water) are scarce and their effective utilization is not enough for
the growing population of India, resulting in a shortage of water supply and
sewage overload. Public services have not been able to keep pace with rapid
urbanization.
The
coverage
of
basic
amenities
such
as
solid
waste
management, sewage treatment and clean water supply is very poor. This is
more pronounced in cities that have expanded beyond municipalities. Many of
the new urban agglomerations continue to remain under rural administrations
and do not have the requisite capacity to handle the sewage.
To complement the rising urban population, cities need to expand water and
wastewater networks. Under JNNURM, there are more than 201 projects
undertaken for sewerage for an overall cost of INR 17,826 crore. Centralised
networks are very cost intensive to construct), operate and maintain (Figure
1). According to estimation, treating of 1 MLD of sewage waste cost
approximately INR 1 crore through a centralised treatment system excluding
the land cost.4 If not sufficiently maintained, leakages lead to a loss of
valuable resources and cause public nuisance and health issues. Urban
settlements are thus, the main point source of pollution
Necessitated
capita
cost
Per
capita
O&M
Total
expenditure
5 (UNESCO, et al.2004).
6
(INR)
4704
286
Economics of sewage collection, transportation and
INR in crore per MLD
INR in crore per Km
cost
of 3.336
-
needed
(INR
in
Crores)
2,42,688
treatment
Per capita (INR)
4000
comprehensive
sewage
including
project,
collection
network
and treatment plant
Building underground
0.741.25
sewage systems
Sewage
treatment
0.301.00
360800
plant
Sewage
0.80
network-
6 Kodavasal 2011
8
on
site
operations
are
more
suitable
for
low
density
areas,
1.3
10
Source: Sanitation issues and practices in India by Tryambakesh Shukla, Amit Kumar, Deobrat Kumar,
Students of Urban Planning at Norwegian University of Science and Technology, Norway School of
Planning and Architecture, Delhi
a) Urinals
b) Pour Flush Toilets
c) Cistern Flush Toilets
d) Wash-basins(?)
1.3.2 Collection and Storage
The technologies that collect and store the products generated at the UI.
These technologies are specifically designed for collection and storage. They
also provide some degree of treatment, depending on the duration of storage
and other performance influencing conditions. The treatment provided by
storage technologies is usually passive (e.g., requiring no energy input). Some
of the passive technologies are
a) Single Pit
b) Single Ventilated Improved Pit (VIP)
c) Double Ventilated Improved Pit (VIP)
d) Twin Pits for Pour Flush
e) Septic Tank
1.3.3 Conveyance
The technologies in this section deal with the products generated at the User
Interface or onsite Collection and Storage/Treatment technology by removing
and/or transporting them to a subsequent components of sanitation value
chain. They are either sewer-based technologies or container-based motorized
emptying and transport technologies.
a) Motorized Emptying and Transport
12
b) Simplified Sewer
c) Conventional Gravity Sewer
1.3.4 Treatment
This part of value chain consists of the treatment technologies generally
appropriate for the treatment of the wastewater generated at the UI, and for
the treatment of sludge. The treatment technologies vary from as small as for
individual households to systems for large user groups (i.e., from semicentralized applications at the neighbour-hood level to centralized, city level
applications). They are designed to accommodate increased volumes of flow
and provide, in most cases, improved removal of nutrients, organics and
pathogens, especially when compared with storage technologies.
a) DEWATS
b) Trickling Filter
c) Upflow Anaerobic Sludge Blanket Reactor (UASB)
d) Activated Sludge Process (ASP)
e) Sequential Batch Reactor (SBR)
f) Submerged Aerated Fixed Film Reactor (SAFF)
g) Chemo Autotrophic Activated Carbon Oxidation (CAACO)
h) EADOX
i) Membrane Bio Reactor (MBR)
j) Sludge Drying Beds
k) Filter Press
13
l) Biogas Reactor
1.3.5 Reuse and Disposal
This section presents the different technologies and methods with which
products are ultimately returned to the environment, either as useful
resources or as no-risk or reduced-risk materials. If there is an end-use for the
output products, they can be applied or used. Otherwise, they should be
disposed of in ways that are least harmful to the public and the environment.
a) Application of Sludge
b) Irrigation
c) Soak Pit
d) Leach Field
e) Water Disposal/Groundwater Recharge
f) Surface Disposal and Storage
g) Biogas Combustion
14
total cities). Over 59.5 per cent of STPs by installed capacity use Activated Sludge
Process (ASP), followed by Up-flow Anaerobic Sludge Blanket technology with
coverage of 26 per cent. The trend over the past decade indicates that both Class
I and Class II cities process less than 50 per cent of their wastewater as shown
below:
Figure 3: Wastewater Treatment Trends Urban Centres
Class I
Cities
Class II
Cities
In MLD
10
agency
responsible
for
Sanitation
Infrastructure
development
and
maintenance for the city is the Bangalore Water Supply and Sewerage Board
(BWSSB). The sewerage layout and expansion by BWSSB is indicated in the
diagram below:
Figure 4 : Sewerage Layout
10 India Waste Water Treatment Plants Market Forecast and Opportunities, 2018,
Abstract [ONLINE], Available at: http://www.techsciresearch.com/2255 .[Accessed 12
September 2014]
16
7910
3610
4058
2003
Sewer layout
Source: BWSSB Presentation- Reuse and Recycle, Mr.P.N. Ravindra (EE, BWSSB)
18
and maintenance varies across different user segments, based on the various
factors such as usage pattern, footfall etc.
comprises of at least one water closet, urinal and wash basin. In majority of the
cases the cost of O&M depends upon either the frequency of use or on area of
the toilet block.
Figure 7: User Interface Classification
Community toilets: According to the WSUP (Water & Sanitation for Urban
Poor) programme, toilets shared by a group of households in a community
are characterized as community toilets. In some cases each household will
have a key to one of the toilets within a block: this may be one toilet per
household or one toilet for a group of households. Communal toilets may be
owned by the group of households
Institutional Toilets: Toilets that are privately owned and are installed in
malls, hotels, hospitals, educational institutes, IT parks and industries
constitute institutional toilets. These toilets are freely accessible to users
which
share
some
form
of
relatedness
with
each
other
(as
visitors/patrons/students etc.).
mechanism, the service providers get brand visibility among users and the public
toilets are maintained according to best practices. Such initiatives help in
creating awareness and sensitization among users. Similarly, the British Toilet
Association in Britain provides best practice standards for O&M of public toilets.
In India, apart from the standards of National Building Code 2005 that prescribes
the ratio of toilets to users, there exists no legislation or guidelines for
maintenance of toilet infrastructure. For the factories or industrial areas, Factories
Act 1961 has provisions for availability of toilets infrastructure within a factorys
premises, but it does not specify any standards for O&M of the infrastructure.
Drawing from the best practices followed for UI maintenance across the world,
the viability for providing similar standard UI maintenance services was assessed
for users across Bangalore. The city has an informal market for UI maintenance
services which is catered by small and medium sized service providers. The lack
of any benchmark guidelines for UI infrastructure maintenance services results in
variable standard of services by the service providers. However, both users as
well as existing service providers are willing to adopt the best practices standards
if they have a value addition to the existing status of UI infrastructure
maintenance.
Therefore
Bangalore
has
the
potential
for
improved
UI
Regular O&M services are carried out daily in order to keep the UI infrastructure
in useable conditions. According to the British Toilet Association and Restroom
Association Singapore, the following constitute regular O&M services for UI
infrastructure
1. Emptying and cleaning of dustbin with hygienic disposal of waste contents
2. Providing plastic lining to all the dustbins
3. Washing and cleaning with cleaning agents of all wash basin, taps, mirror,
4.
5.
6.
7.
8.
9.
Though the standards listed are applicable to public, community and institutional
UI infrastructure, they can be extended as benchmarks for private toilets as well.
Periodic cleaning and maintenance of UI infrastructure
Periodic cleaning and maintenance services are over and above the regular
services that have some value proposition for the user. These services might be
provided on a weekly, fortnightly or monthly basis depending upon the
requirement of the client. For ths purpose of this study, these services are
referred to as differentiated services for O&M of UI infrastructure.
The scope for differentiated services in UI infrastructure across Bangalore will be
assessed for each user segment. Though a large number of service providers
cater to the demand for regular O&M services, there are very few service
providers providing a differentiated service for UI O&M.
Most of the
storage systems in Bangalore are pits and septic tanks, largely used as a
substitute to UGD.
The pits are one of the least expensive storage systems to construct. Based on
the depth of the pit and the user characteristics, the operations and maintenance
of the pits differ from one another. Pits result in low levels in BOD and pathogen.
Census 2011 estimates that there are 325,175 households that have improved
pits and 5581 households that have open pits in the city.
A septic tank generally consists of two watertight chambers that can collect and
store wastewater, most of the treatment takes place in the first chamber. Settling
and anaerobic processes reduce the solids and organics in the first chamber, and
remove 50-60 per cent of biological load in the wastewater. The design of a septic
tank depends on metrics such as the number of users; the amount of water used
per capita, average annual temperature, pumping frequency, and characteristics
of wastewater generated. MoUD and CPHEEO manual recommends septic tank
construction to follow the following guidelines outlined - IS 2470 (Part 1,2):1985,
IS 9872:1981. There are more than 169,046 septic tanks in Bangalore city. Capital
26
costs to build a septic tank are also low, but higher than building pits. Though a
conventional septic tank can be costly, but cheaper models can be made from
prefabricated plastics or concrete rings. Capital costs range from INR 6,000 INR
15,000.
Figure 8: % Household by type of sewerage storage and disposal
2.4.2 Transport
The transport technologies are used to move/transport the products/residues
from an onsite to a subsequent offsite treatment, use or disposal technology.
These are of various types: Jerry can, manual emptying and transport, motorized
emptying and transport, simplified sewer systems (SSS), conventional gravity
sewers, and sewer discharge stations. Bangalore uses mostly motorized or
manual emptying and transport technologies along with SSS and conventional
gravity sewers.
Manual emptying has advantages where the material is solid and a vacuum or a
pump cant be used. This can function as a low cost and effective solution for
onsite21. Though this mechanism has the potential for job and income generation,
21 Offsite system consists of a sewer line and a centralized treatment plant. On-site
systems do not transport sewage and treat at site.
27
the activities have significant health hazards and are closely guided by the
Manual Scavenging Act. This technology is time consuming and can result in
spilling. The motorized emptying and transport infrastructure refers to a cesspool
vehicle or a vehicle equipped with motorized pump and a storage tank that can
empty and transport sludge, septage and raw faecal matter. They can be
classified into four types:
22
Chlorinat
ion
Pressure
Sand
SBR
ASP
MBR
(BOD<5 ,COD<50 ,TSS<10 ,N<10 ,P<1)
(BOD<30 ,COD<250 ,TSS<30-50 ,N~45 , P~5)
(BOD<5 ,COD<50 ,TSS<1) (N<10 , P<1)*
Sewage Water(BOD: 110-400, COD: 250 -1000, TSS: 100 - 350, N: 20-85, P: 4-15)
Source: Economics of Municipal Sewage Water Recycling, IDFC, 2011
are watertight and the levels of scum and sludge are not exceeding the stipulated
value. The sludge removal from a septic tank is carried out by using a
mechanized pumping machine or a cesspool vehicle (i.e. Honey suckers). It does
not require any electricity and has moderate operating costs. Infrequent
desludging can result in overflowing of septage and clogged pipelines. National
Building Code of India states that septic tank cleaning should be carried every
year.
2.5.2 Transport
Maintenance of transport equipment is an important requirement for smooth
functioning of DSI infrastructure. Lack of preventive maintenance can lead to
frequent breakdowns, costlier repairs and lead to stagnation of septage / sludge
onsite. The operating costs of the technology are largely dependent on distance
between the collection and the discharge points. The fuel costs per month per
vehicle ranges from INR 12,000 INR 30,000. Maintenance costs over a year vary
from INR 5,000 INR 10,000, depending on the age and current condition of the
vehicle. Maintenance of simplified sewer systems should be regular and requires
plumbing or occasional flushes to remove any blockages. MoUD and CPHEEO
manual outlines general requirements for suction machines for cleaning sewers IS 13496:1992. Inspection chambers must be periodically emptied to prevent grit
overflowing into the system. Grease/Grit traps also need to be cleaned at regular
intervals to avoid clogging of fat and grease. Based on a report on Indian urban
infrastructure and services26, the collection operations and maintenance costs are
on an average INR 3.30 per KL.
2.5.3 Treatment
Majority of operational costs of an active sewage treatment plant is that of
electricity charges followed by the manpower required to operate the plant.
Electricity charges depend on the type of electro mechanical components used,
26 Estimating Investment Requirements for Urban Infrastructure Services, HPEC 2011,
MOUD
31
hours of operation, and per unit cost in a state. They typically vary between INR
600 INR 1500 per day. Manpower costs, consumables and other miscellaneous
costs result in typically INR 3 Lakhs INR 12 Lakhs per annum depending on the
type of technology used, hours of operation of the treatment plant, breadth and
quality of maintenance services offered, turnaround times in case of breakdown,
and quality of consumables. On an average the O&M costs for a STP of 50 KLD
and below is 1.5 paise per litre of sewage treated and for STP of 75 KLD and
above is 1.2 paise per litre.
32
The sewage flow patterns are varied as seen in Figure 11, with different patterns
applicable to different customer segments. For each user sub segment, the
number and color legends help identify the type of sewage flow prevalent across
the value chain.
Figure 11: Types of Sewage Flow (Across value chain)
33
3.1.1 Residential
Bangalore city has doubled its population twice in the period of eight years 27. The
CAGR for the residential building segment which includes apartments, gated
communities, and villas was 15 per cent28 during the period of 2008-11. Majority
of its growth is in the newly developed areas of Greater Bangalore where the
underground sewerage coverage is lower than the core area (earlier referred to
as BMP). According to CPHEEO, fresh water consumption per person per day is
135 150 litres per day and out of the total water used by an individual in a
household, 75 to 80 per cent emerges as sewage. Given the population of
Bangalore is 8.5 million, total sewage generated from this segment is
approximately 900 MLD, which is almost 90 per cent of the total waste water
generated in the city (1000 MLD). The grey water in this user segment originates
from the laundry, sink and the shower and the black water comes from toilets,
27 Sewage's a much bigger problem than water supply | Latest News & Updates at Daily
News & Analysis. 2014. [ONLINE] Available at:
http://www.dnaindia.com/bangalore/report-sewages-a-much-bigger-problem-than-watersupply-1812453. [Accessed 12 September 2014].
28 Vestian Global Bangalore Residential Report. [ONLINE] Available at
http://www.vestianglobal.com/pdf/Bangalore_Residential_Report_May_2012.pdf.
[Accessed 12 September 2014]
34
dishwashers and sinks with food waste disposers. The residential segment is
spread across Bangalore city. There are several institutional bodies influencing
sanitation
infrastructure
for
this
user
segment,
including
the
Bangalore
that
establishments
treat
the
sewage
water
to
the
required
specifications, post which the treated water can either be re-used for
landscaping, toilet flushing, car and common area washes or discharged into the
sewer line. The sewage flow is characterized by the prevalence of decentralized
sanitation infrastructure or connection to the main sewer line. This segment is
further divided into sub segments such as Slums, EWHS, Gated Communities /
Villas / Layouts, Independent Apartments and Individual houses. The socio
economic status, drivers for decentralized sanitation adoption, influence of water
unavailability
and
underground
drainage
systems,
key
influencers
for
Slums
EWHS
Gated
Communities/Villas/
1A
1A
1B
1B
Layouts
29 For further details, refer to the Legal and Institution section of the report
35
Independent
Apartments
Individual Houses
1A
1B
1A
3.1.2 Commercial
Bangalore is one of the biggest metros in India and is also the IT capital of the
country. It is one of the megacities where the middle class is expanding rapidly.
The commercial footprint is increasing with the increase in population and is
spread across the city. This segment has been reclassified into sub segments,
which
have
infrastructure.
different
attributes
pertaining
to
decentralized
sanitation
cinema Halls/ theatres, and other commercial complexes mostly generate black
water. The city attracts a lot of tourists as well as business travelers, which has
resulted in a booming hospitality segment. Hotels and private clubs have
significant sewage discharge, consisting of both grey and black water.
Some of the supporting institutional bodies for this segment influencing
sanitation infrastructure are BDA, BBMP, Anekal Planning Authority, BWSSB, STPI
and KSPCB. Consent for establishment and operation 30 for IT Parks, Shopping
Malls, Hotels and Private clubs requires the establishments to treat the sewage
water to the required specifications, post which the treated water can either be re
used for landscaping; flush water in toilets, and common area washes, or
discharged into the sewer line. Especially IT Parks and Hotels have a very high
requirement of fresh/ treated water each day, for landscaping, HVAC (Cooling
towers) and toilet flushing. The sewage flow is characterized by the prevalence of
decentralized sanitation infrastructure or connection to the main sewer line. The
following diagram illustrates alternate ways of sewage flow in this segment:
Table 3: Sewage Flow- Commercial
Sub Segment
30 For further details, refer to the Legal and Institution section of the report
36
1B
1B
1B
1B
Private Clubs
3.1.3 Institutional
The support ecosystem required for a city to function smoothly and effectively is
provided by different institutional establishments. Bangalore is expanding rapidly
with
respect
to
the
number
of
institutional
establishments
existing
to
complement the urban population growth. This segment can be divided into sub
segments such as Educational Institutions (Schools, Colleges, and Universities),
Hospitals
(Government
Private),
Orphanages/
Care
centers
and
Office
Educational Institute
1B
3
37
Hospitals
Prison
1B
1B
1B
Government Offices
Orphanages/
Care
Centers
Bus Stand
Religious Places
Recreational Parks
Railway Station
1A
1B
1A
1B
periphery of the city. They consist of manufacturing, processing and other types
of small industry units. Depending on the size and type of industry they have
different quantum of water requirements for their operations.
Table 6: Sewage Flow-SME
Sub Segment
Industrial Hub
1A
1B
and
service
providers.
Questionnaires
were
designed
to
capture
information relevant for the study and to fill in gaps identified during the
secondary research.
3.2.2 Market Prioritization
A market segmentation matrix was drawn to identify key market segments and
draw differentiation amongst them based on key attributes. Metrics were
39
identified to evaluate the key market segments for DSI adoption and favorable for
uptake of Operations and Maintenance (O&M) services. Interviews were
conducted with a large pool of users spread across the eight zones of Bangalore,
service providers catering to different technologies/ users/ service levels,
sanitation experts across the value chain, and Government stakeholders and
decision makers. At end of this phase, key market segments for further deep dive
into their Operations and Maintenance gaps were identified.
3.2.3 Market Assessment Report
The O&M gaps were identified for the preferred market segments and the supply
side was assessed in this phase to complete the landscape study of decentralized
sanitation market in Bangalore.
40
41
Private Toilets: Private toilets are those toilets which are used by member of
single household or staff of single office or users which have some relatedness to
each other. Ownership is highest in the private toilet user segment. The users of
these toilets have a high degree of relatedness among them. The number of
users per toilet is not very high in this segment. The toilets are either maintained
by users themselves or by a maid or a private staff. This segment includes
Individual houses, apartments, Gated Community/villas/layout, orphanages,
Government offices and Private offices. Compared to other user segments the
Operation and Maintenance requirements are not high in this segment, but users
tend to prefer quality maintenance services.
Community toilets: Community toilets are found in low income residential
areas or in hybrid locations serving regular and transient users. Users for
community toilets are primarily slum dwellers, or residents of Economically
Weaker Housing Scheme colonies who are not able to afford individual toilet
within their premises. Community toilets are sometimes provided by a
government or an NGO for a particular community or a resident of a particular
area. They may also be built jointly by the members of the community or resident
of a particular area in order to resolve their sanitation related issues. In the
majority of cases, the relatedness among the users is less than the case of
private toilet users but higher than institutional and public toilet users. Users may
either have a monthly pass to use the community toilet or may have a Pay Per
Use mechanism for using it.
42
and
religious
places
these
facilities
are
maintained
by
the
43
phenomenon.
Lack of water availability In case of some public toilet the water was
not available at all or might be available in some toilets in a block.
Disconnection of BWSSB line due to non-depositing the water cess was the
44
45
hospitals to as low as 1:400 in hotels and private clubs. The building code
does not provide a ratio for number of toilets in case of residential
infrastructure
i.e.
apartments,
individual
houses,
villas
and
gated
47
3. Status
of
UI
infrastructure
maintenance
Current
status
of
UI
32 (Nair, 2012)
48
5. Frequency of use per day Irrespective of the type of user segments, the
demand for operation and maintenance services in UI infrastructure has high
relatedness with the frequency of usage. The UI infrastructure with high
frequency of use will require frequent cleaning services, hence will require
high maintenance.
3.3.4 Differentiated UI Maintenance Service
As already defined in section 2.3, Differentiated UI Maintenance services are
provided over and above the regular services and have value proposition for the
user. An analogy can be drawn between the differentiated UI maintenance
services and use of Harpic in toilets. At present in India, Harpic usage level is 3-4
times a month in addition to regular usage of cleaning agents like phenyl and
acids. Harpic positioned itself as a product that can add value to the toilets
through germ cleaning and high level of sanitation. Consumers prefer to use
Harpic only to provide add on cleaning and maintenance component to their
toilets. This value proposition should be the aim of differentiated services in case
of UI maintenance as well.
Some of the differentiated services mentioned as best practices by British toilet
Association are as follows
Hot water cleaning with cleansing agent for all ledges, sills, doors, wall and
frames
Removal of cobwebs at all levels. Dust removal around light fittings,
o Repair and refitting of electrical fitting ,Wash basins, sinks, taps and
miscellaneous
units
including
gullies,
open
channels,
soap
services
given
the
desired
level
of
services
these
50
Scores
Weigh
Parameters
Ratio of no. of toilet
ts
1:200
infrastructure to users
to
1:100 to
1:50 to
1:10 to
25%
1:400
1:200
1:100
1:50
< 1:10
25%
25%
High
Low
Medium
Medium
Low
High
25%
High
Medium
Low
Willingness to pay
Status of UI maintenance
Viability of differentiated
UI O&M services
51
Based upon the above framework Public toilet (except for those which are
located in railway station and bus stands) and private toilets (except for
those which are located in private offices) are the preferred market for
differentiated operation and maintenance services for UI infrastructure.
Market Sub
Number of
Average DSI
Segment
Segment
Notified & Non
Establishments
590
Capacity
50-100 Cubic Feet Pit
Notified Slum
Villas / Gated
Villas 230
600 KLD
communities/Layouts
Economically weaker
Layouts - 575
< 100
colonies
Stand Alone
>> 1000
Apartments
Individual houses
IT Parks
Hospitality
>> 1000
> 38
895 (Includes B&B,
165 KLD
<= 50 Cubic Feet Pit
380 KLD
204 KLD
Residential
Commercial
section housing
Lodges)
52
Public Utilities
Institutions
SME
Mall 25
150 KLD
Private Clubs
Cinema Halls/
BDA Complex - 11
300
264
140 KLD
50-100 Cubic Feet Pit
Theatres
Bus Stand
Religious Places
Recreational Parks
Railway Stations
Educational
43
317 (Major)
1101 (BBMP/BDA Parks)
3
1131
N.A
50 Cubic Feet Pit
N.A
N.A
105 KLD
Institutions
Hospitals
Prison
Government Offices
Orphanages, Care
216
2
176
82
175 KLD
Not Available
Centers
Industry Hub
11
90 KLD
N.A
From the table above, it can be observed that the Villas/ Gated Communities/
Layouts, Stand Alone Apartments, and Individual Houses in the residential sector
are lucrative with respect to market size. In 2012, more than 33,000 residential
units were bought and in the first half of 2013, more than 26,000 residential units
were sold, indicating the growing segment33. In the commercial segment, the
Hospitality sector along with the private clubs is attractive due to the number of
establishments in Bangalore, and on the other hand, IT Parks because of very
high average DSI installed capacity. Though the number of Cinema Halls and
Recreational Parks are significant in number, but the overall DSI installation
capacity is smaller.
3.3.2 Factors influencing DSI Adoption
Adoption of decentralized sanitation infrastructure by user segments as opposed
to centralized infrastructure is driven by a variety of factors. They are a
combination of legal mandates, requirement for treated water, and availability of
UGD.
Malls/
Local
Markets,
Bus
Stands,
Railway
Stations,
Educational
Other Institutional
Authorities
Commercial Complexes)
in sewered area
Commercial Buildings in non
sewered area
Institutional Buildings
(Educational Institutes,
Hospitals, Prison)
BWSSB, BBMP,
Development Project
Municipality
sq. m
area
Residential Units in non
sewered area
5,000 sq.m
54
Red Category
Three Star and
Orange Category
Less than three star
Green Category
Less than 20 bed
Above
rooms or banquet
rooms
All
-
seater capacity of 36
Built up area <
20,000 sq mt and
Banks
has STP
Built up area <
20,000 sq mt and
has STP
All
Institutions
Residential Blocks
All
The categorization of the market segment governs the consent fee paid by the
user (Depending on the capital investment) and the below sitting guidelines for
Orange and Green categories.
2. Requirement for water
Market segments differ in the attribute of requirement for water. The segments
which have a high water usage and are mostly located in water deficient localities
in Bangalore, are driven to adopt Decentralized Sanitation system which can
either fulfill or complement the quantity of water required for daily operations.
High
LOW
Medium
Segments
Water Requirement
SlumsFigure 14: Market
Villas/Gated
Community
IT Parks
Hospitality
EWHS
Standalone apartments
Individual Houses
Religious Places
Private Clubs
Recreational Parks
Cinema Halls/ Theatres
Prison
Bus Stands
Government Offices
Railway Station
Educational Institutes
Orphanages/ Care centre
Malls/ Local Markets
Hospitals
Industry Hubs
55
Market Sub
Water Utility
Segment
Segment
Notified &
Low
Non Notified
Slum
water consumption in
both kitchen and toilets is
Residenti
Probability of concentration
in water deficit area
1. Water connection available for
most notified slums
2. Non notified slums have higher
probability of water deficit
Villas / Gated
low
Medium
communities/
Layouts
EWHS
Low
al
Commerci
Stand Alone
low
Medium
Apartments
Individual
houses
IT Parks
flushing)
High
al
Zone
swimming pool
Medium
Markets
core zone
56
Private Clubs
Cooling towers
High
Large landscapes, cooling
towers, flushing, cleaning,
kitchen and laundry,
Public
Utilities
Cinema Halls/
swimming pool
Low
Theatres
Bus Stand
Religious
Flushing
Medium
Places
Recreational
activities
High
Parks
Railway
Large landscapes
High
Stations
Generation
High (With residential)
Institutions
Flushing, cleaning,
Hospitals
laboratories, landscaping
High
Flushing, cleaning,
core area
laboratories, landscaping,
Institution
s
SME
Prison
medical procedures
Medium
Flushing, cleaning,
Government
landscaping
Medium
Offices
Flushing, cleaning,
Orphanages,
landscaping
Medium
Care Centers
Industry Hub
domestic use
High
57
3. Availability of UGD
UGD availability is a driving factor for installations across the sanitation value
chain. Absence of UGD results in users opting for either active or passive sewage
treatment plants with or without simple sewer networks depending on the
requirements for each sub segment.
3.3.3 DSI Operations and Maintenance
The crux of efficient infrastructure lies in operations and maintenance. The
decentralized sanitation facilities are owned/ managed by Builders/ Resident
Welfare Associations/ Home owners in the residential segment, by Software
Technology Parks of India/ Electronic City Industry Association in the software
Parks, and other commercial property owners in the commercial segment. The
DSI in public utilities are managed by different government bodies, which are
responsible for its upkeep, and the DSI in the institutional segment is managed
privately. The variability in the type of owners of DSI, render the breadth of
spends incurred for operations and maintenance.
Transport
Disposal is one the most crucial components in the DSI value chain. Disposal is
done through Manual/ Automatic machines, which remove the sludge from onsite.
BWSSB has designated two of the central STP where this collected sludge can be
disposed, but in practice many service providers empty the sludge into lakes and
open land, if not reused for agriculture. The pump trucks or cesspool vehicles
require constant attention to prevent breakdowns. The ring connecting the air
vent pipe used for desludging to the vehicle is one of the parts which require
frequent replacement. The service providers spend INR 5,000 INR 10,000 per
vehicle annually on maintenance depending on the age and frequency of use.
Treatment
Active Sewage Treatment Plant
58
Type of technology and capacity do not have a very high influence on the O&M
spends because a large proportion (Almost more than 60-70 per cent) of the
costs incurred by the service providers is manpower costs, which does not differ
across technologies. Although the type of technology does play a role in
determining the recurring electricity charges (if any) which can be as high as IN
1500 per day. Typically a maintenance contract is signed with a service provider,
who can either be the original supplier of the equipment or chosen through a
tender process. The AMC can be with or without consumables, no correlation was
found between market segments and the choice of type of AMC. Operations
entail Personnel Management, Inventory Management, Work Management and
Audit.
1.
2.
3.
4.
Market
segments
such
as
slums,
EWHS,
individual
households,
smaller
2.
3.
within a segment
Average spends on O&M: This metric determines willingness and paying
4.
capacity by analyzing the breadth of current spend for each user segment.
Legal mandate to treat water & Availability of Government Funding:
A legal mandate to treat water is one of the most crucial factors influencing
DSI installations and availability of government funding ensures uptake of
5.
services.
Water usage pattern: Use of treated water to substitute unavailability of
water for an user segment is a driving factor
Based on these metrics, each market segment is scored and the weighted score
is calculated based on the weights assigned to each metric. The scale used for
the framework is as below:
60
Parameters
Market Size
>1000
Scale
3
500-
300-
1000
500
100
100-300
0-100 KLD
300 KLD
KLD -
/ Large or
1
<100
Average Treatment
>500
- 500
300
advanced
Smaller
Capacity/Unit
Legal Mandate for DSI
Availability of Govt
KLD
Yes
KLD
-
KLD
-
septic tank
-
Septic tank
No
Budget
Lack of water
Yes
Very
Mediu
No
availability
Spend levels on
High
>6
High
3-6
m
1-3
Low
Very Low
O&M(p.a)
Lakhs
Lakhs
Lakhs
5,000 - 1 Lakh
<5,000
Based on the above framework, the following preferred segments were identified
Villas/
Gated
communities,
Standalone
Apartments,
IT
Parks,
61
7. Choked / Rusted simple sewer systems obstruct flow of sewage to STP/ septic
tanks/ pits
8. Effluent quality does not match the parameters prescribed by BWSSB and
KSPCB. Audit is also not shared back with operators to enable required
corrective measures
9. Loud noise from the STP components can exceed stipulated levels allowed
10. Improper chemicals infiltrating the septic tank which reduce the
effectiveness of treatment
11. Scheduling of pumping out septage from septic tank is unorganized
O&M service providers are relatively organized and formal as compared to service
providers dealing with UI maintenance services and septage management. They
are required to maintain certain set of standard while providing services across
the user segments. The service providers for septage handling and management
are mostly entrepreneurs who carry out business activities without any formal set
up and are not regulated. Even the UI infrastructure operation and maintenance
service providers are unorganized and fragmented. The services vary from
bundled services like facility management services to standalone service like one
time toilet cleaning. Customer loyalty is low.
3.5.2 Analysis of UI service providers
Market for UI maintenance services has few organized player and mostly small
unorganized operators. Small and medium player with few clients dominate the
62
overall market. Currently there exist 200-300 players catering to this market
across Bangalore. The UI infrastructure maintenance service may be provided in
the form of bundled services by a facility management service provider or a
standalone service by toilet cleaning service provider. Very few facility
management service providers undertake standalone toilet cleaning services. The
growth in office complexes and commercial infrastructure has created huge
opportunities for bundled services by facility management services in Bangalore.
As per the latest industry estimate the market size for the Facility management
services is close to 8,000 Crores 34 across India. The service providers catering to
operation and maintenance services in UI infrastructure can be classified as
following
1.
Om
Sri
Cleaning
services
cater
to
the
housekeeping
64
2.
3.
One
time
differentiated
toilet
cleaning
service
providers
65
4.
Government/NGO
service
providers-
BBMP
is
responsible
for
maintenance of 587 public toilets across Bangalore. In most cases BBMP built
the public toilet, which is now maintained by BBMP staff or NGOs like Sulabh
International. Sulabh International also builds its own public and community
toilets and maintains it. The services that Sulabh international provides in
public and community toilets are standalone services for toilet cleaning. In
case of railway station also NGO undertake the maintenance of public toilets.
The revenue model for these toilets is different from the other service
providers. In case of these public toilets the user is charged a minimal
amount unlike other public toilets where toilet use is free of cost.
3.5.3 Analysis of DSI (Active & Passive) service providers
Bangalore has one of the highest footprints of decentralized sewage treatment
plants and has service ecosystem to provide the required operations and
maintenance. The type of service providers for DSI range from completely
unorganized to highly professional, and cater to a variety of market segments.
The service levels differ based on the cost of services incurred by the user.
STP O&M Service Providers
Niche markets which demand very high quality of O&M services are catered by
global or pan India based service providers. Except decentralized STP, their client
list typically includes Municipal STPs as well. Some of them currently have
operations and maintenance contracts for cumulative capacities of more than
100 MLD across India. They are conversant with most of the latest technologies
(Primary, Secondary, and Tertiary treatments) available and are equipped to
service the same, they have a large share by the volume of wastewater they
operate and treat. These service providers also offer one time maintenance or
repair services, given the strong technological know how they possess. Their
service range lies across water treatment, effluent treatment, solid waste
management except sewage treatment. Ion Exchange, Wabag, Voltas, Thermax,
66
Most
of
their
clients
are
hospitals,
large
hotels,
gated
communities/villas.
The barrier to entry for new companies offering operations and maintenance of
STPs is low, because of the lack of awareness among different user segment
regarding maintenance standards which should be demanded as part of the AMC.
This has led to establishment of numerous small companies offering low quality
O&M services, most of which have presence only in the city/ state. Most of these
companies have been started by supervisors earlier employed by the large or
mid-size companies.
sensitive hotels opt for such service providers, who mainly provide manpower for
running STPs but do not necessarily have the required competence to maintain
the equipment.
Septage/ Sludge Removal Service Providers
Sludge from a STP or septage from the septic tanks/ pits is removed by Cesspool
vehicle suppliers or other tanker operators. Most of these companies are run by
entrepreneurs who do not have formal profit and loss statements and are not
67
68
69
S.No
Gaps Identified
.
1
Poor
community toilets
Differentiated services
maintenance
Public
across
toilets
Poor maintenance of public and community toilets: The UI infrastructures (i.e.
toilets) suffer from poor maintenance in case of public and community toilets.
Public and community toilets have issues such as lack of sanitary fittings,
malfunctioning or defunct flushes, lack of toiletries, and non-availability of water.
In case of Private Toilets there were no gaps identified except for lack of available
70
man power providing high standard cleaning services in the toilet block. There is
a growing trend among private toilet users towards using one time differentiated
UI maintenance services to keep their toilets in good condition.
4.1.3 Analysis of Gaps
Poor maintenance of Public and community toiletsThe gap in maintenance of public toilets and community toilets exist because of
the following reasons:
Lack of training- Even though the public toilets cleaning do not require any
skilled staff, there is still a need for training in basic practices that needs to be
followed in order to keep the toilets in well maintained condition. None of the
service providers existing in the market currently provide in-house training to
their staff. Nor do they have a manual for the kind of services that needs to be
provided or any guidelines for frequency of services in a toilet block. Hence,
the staff does not follow any set procedures in conducting toilet maintenance.
71
72
73
S.
No.
1
2
3
Gaps Identified
and
4
5
and
treatment
Disposal
Lack of Standard Operating Procedures in Treatment
7
8
local languages
Lack of awareness among users
AMC for Passive Systems (DEWATS, Life+)
Treatment
Treatment
O&M services for different STP technologies is low. The practice across the
service industry is to hire skilled and knowledgeable supervisors, but
untrained operators. Low wages for operators and lack of formal training
results in high attrition and frequent job switching between service providers.
Operators currently do not have enough incentive to invest their time in
getting trained and do not perceive training as a value addition to their
employability. Also, they do not view this as a long term career choice,
because of the stigma around sewage and sludge handling and potential
health hazards. All the above factors come together resulting in a major gap in
availability of skilled personnel for O&M of STPs. A structured training program
for the operators will lead to their better employability and enhanced financial
benefits.
74
75
Protection Act and Rules, which permit disposal of treated water of a specified
quality into inland surface waters such as rivers, lakes, nallahs etc.( 20/30
standards i.e. 20 mg/L BOD and 30 mg/L TSS in treated domestic sewage)35
5. Inadequate Septage management / treatment- Due to lack of regulatory
norms regarding discharge of septage, most of the cesspool vehicle service
providers discharge the sludge in open land and water bodies such as tanks,
lakes and rivers, which is responsible for land and water pollution. The
scientifically designed cesspool vehicles are very costly, and hence service
providers buy fabricated/modified vehicles which do not have both suction
and jetting capabilities. These vehicles are not fully equipped to handle all
types of sludge. Though BWSSB allows registered service providers to dispose
sludge in their designated central STPs for a fixed charge, there are only few
organized and registered service providers in the market currently and hence
there is a need for private sludge treatment facilities.
35 (Kodavasal, 2011)
76
77
operational plan, financial plan, and marketing plan. In case services require
capacity building, training programs will be identified to either complement
existing services or for new service packages designed.
79