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PRODUCT DISCLOSURE SHEET

For a better understanding of this product, please read this Product Disclosure Sheet. Be sure
to also read the general terms and conditions.

Credit Shield Premier

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Underwritten by : AIA Bhd
DISTRIBUTOR & ADDRESS:
Citibank Berhad
Menara Citibank
165 Jalan Ampang
50450 Kuala Lumpur

THINGS YOU NEED TO KNOW


1. What is this product about?
This policy is a non-participating yearly renewable credit insurance that offers insurance
protection on the outstanding balance in respect of your Credit Card Facility upon Death,
Temporary Total Disability, Permanent Total Disability or Critical Illness.
In addition, there is a No Claim Bonus (NCB) benefit which is equal to ten percent (10%) of all the
premiums paid by you in a particular Policy Year provided that the policy is still in force and no
claim was made for the one (1) year period before the Policy Anniversary Date of that Policy
Year. This No Claim Bonus (NCB) shall be paid at end of every Policy Year
This policy will terminate upon you attaining age sixty-five (65) years.
2. What are the covers/benefits provided?
Benefits

Coverage

DEATH BENEFIT

A. Settles your credit cards Outstanding


Balance (as at the date of death,
permanent total disability or diagnosis of
critical illness), up to a maximum of
RM100,000 for Classic* or Gold Insured
Card Member and RM300,000 for
Platinum Insured Card Member.

PERMANENT TOTAL DISABILITY


BENEFIT
CRITICAL ILLNESS BENEFIT

B. Pays an amount which is equal to the


Outstanding Balance (as at the date of
death, permanent total disability or
diagnosis of critical illness) up to a
maximum of RM100,000 per Classic or
Gold Insured Card Member and a
maximum of RM300,000 per Platinum
Insured Card Member) to:
Your Nominee (in the event of death);
or
You (in the event of permanent total
disability or upon diagnosis of critical
illness)
TEMPORARY TOTAL DISABILITY
BENEFIT

Pays ten percent (10%) of the Outstanding


Balance as at the date of disability subject to
a maximum of twelve (12) monthly payments.
The monthly disability benefit is subject to a

Benefits

Coverage
maximum of RM10,000 per month for each
Classic* or Gold Insured Card Member and
RM30,000 per month for each Platinum
Insured Card Member. The amount of
monthly benefit shall remain constant once
determined at the date of disability.
The monthly disability benefit will cease if
you recover from the disability. In the event
of death, permanent total disability or
diagnosis of critical illness prior to completion
of payment of the benefit, the remaining sum
will be payable in a lump sum.
No Death and/or Additional Death Benefit,
Permanent Total Disability and/or Additional
Permanent Total Disability, Critical Illness
and/or Additional Critical Illness Benefit, shall
be payable together with the Temporary
Total Disability Benefit.

NO CLAIM BONUS (NCB) BENEFIT

You will receive a No Claim Bonus (NCB)


which is equal to ten percent (10%) of all the
premiums paid in a particular Policy Year,
provided that your policy is still in force and
no claim was made for the one (1) year
period before the Policy Anniversary Date of
that Policy Year.

* Classic shall mean all Citibank Credit Cards except for Gold and Platinum Cards
** Note: If You submit a claim that falls within the previous Policy Year after receiving the No
Claim Bonus (NCB) payment, We shall recover the refund by deducting from the claim payment.
3. How much premium do I have to pay?
The amount of premium to be paid shall be based on your outstanding balance as at the monthly
billing dates and at RM6.90 per RM1,000 of outstanding balance. For e.g. if your monthly credit
card statement shows a statement balance of RM 800.00, the premium for the month would be
RM 5.52.
The premiums may change subject to Our discretion and We reserve the right to revise the
premiums by giving thirty (30) days written notice.
4. What are the fees and charges that I have to pay?
Type
Maximum Direct Distribution Cost payable to
Intermediary

Amount
10% of the total monthly premium

Please note that the maximum Direct Distribution Cost payable will vary according to the premium
amount.
5. What are some of the key terms and conditions that I should be aware of?
(a) Importance of disclosure You are required to disclose all the facts which you know or
ought to know during enrolment. If any declaration is untrue in any respect or if the insurance
under the policy was obtained through fraud, the policy issued may be invalidated by the
Insurer.
(b) Cooling Off Period You may cancel your insurance by returning the Certificate of
Insurance within thirty (30) days from the date of delivery of the Certificate of Insurance. The
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premiums that you have paid (less any medical fee incurred, if any) will be refunded to you
provided no claims have been paid during this cooling off period.
(c) Nomination You are encouraged to appoint a nominee(s) in the attached nomination form
as it will expedite claim settlement. Please ensure that your nominee is aware of the policy
that you have purchased.
Important notice:
o It may not be advantageous to switch from one Medical and Health Insurance plan to another,
as you may be subject to new underwriting requirements, full waiting period and any
applicable period for the exclusion of specified illnesses/pre-existing conditions of the new
insurance policy.
o Please note that the limitations, terms and conditions as stated in this Product Disclosure
Sheet are not exhaustive. Please refer to the Certificate of Insurance for detailed benefits,
limitations, terms and conditions. The contents of the Certificate of Insurance shall prevail if
there is any discrepancy between the Product Disclosure Sheet and the Certificate of
Insurance.
o In the event of unsuccessful crediting of NCB due to credit cards cancellation and the NCB
amount is less than RM1.00, please contact AIA Bhd. at 1800 38 3464 for payment via
cheque.
6. What are the major exclusions under this policy?
The major exclusions are stated as below:
Death: (a) From suicide within twelve (12) months from your Effective Date of Coverage into the
Credit Shield Premier Insurance.
(b) Due to any illness or injury for which you have taken any treatment or advice within
twelve (12) months prior to the Effective Date of Coverage into the Credit Shield Premier
Insurance.
(c) Due to any illness occurring within thirty (30) days from your Effective Date of Coverage
into the Credit Shield Premier Insurance.
Temporary Total Disability and Permanent Total Disability:(a) Due to any illness or injury for which you have taken any treatment or advice within
twelve (12) months prior to the Effective Date of Coverage into the Credit Shield Premier
Insurance.
(b) Due to any illness occurring within thirty (30) days from your Effective Date of Coverage
into the Credit Shield Premier Insurance
(c) Occasioned or contributed to by war, or hostilities (whether war be declared or not), or
due to intentional self injury.
(d) Sustained whilst under the influence of intoxicants, drugs or is suffering from insanity.
(e) Sustained whilst engaged in flying for the purpose of any trade or technical operation or
as a member of an air-crew or in any other aerial activities except whilst travelling as a
passenger in an aircraft operating on a scheduled service.
(f) Occasioned or contributed to by HIV infection, AIDS related conditions.
(g) Pregnancy or any related complications arising from it.
(h) Resulting while sane or insane from attempted suicide.
Critical Illness: (a) Diagnosed within thirty (30) days of your Effective Date of Coverage into the Credit
Shield Premier Insurance, with the exception of the following, which shall be subject to a
waiting period of sixty (60) days:3

(i)
(ii)
(iii)
(iv)

Cancer
Heart Attack
Other Serious Coronary Artery Disease
Coronary Artery By-Pass Surgery.

(b)

Disease(s) resulting from Acquired Immuno Deficiency Syndrome (AIDS), AIDS-related


complex or infection by Human Immuno Deficiency Virus (HIV) unless the condition or
disease or infection arose as a result of blood transfusion or occupationally acquired in
accordance with Critical Illness definitions of the Policy.

(c)

Pre-existing Illness which existed within twelve (12) months before the Effective Date of
Coverage or Date of Reinstatement, where Pre-existing Illness shall mean disabilities
that you have reasonable knowledge of. You may be considered to have reasonable
knowledge of a pre-existing condition where the condition is one for which:

You had received or is receiving treatment;


Medical advice, diagnosis, care or treatment has been recommended;
Clear and distinct symptoms are or were evident;
Its existence would have been apparent to a reasonable person in the circumstances.
within the period of twelve (12) months before the Effective Date of Coverage or Date
of Reinstatement.

(d)

Any self-inflicted injuries while sane or insane, whether or not Critical Illness was caused
directly or indirectly as a result of the said injury.

7. Can I cancel my policy?


Yes, you may cancel your policy by giving a written notice to Us. Your policy shall be terminated
on the date of receipt by Us of a written request for cancellation of the insurance by you.
8. What do I need to do if there are changes to my contact details?
It is important that you inform Us of any change in your personal details such as your change of
address so that we can keep you informed of important information.
9. Where can I get further information?
Should you require additional information about medical and health insurance, please refer to the
insuranceinfo booklet on Medical & Health Insurance, available at all Our Service Centres. You
may also visit the insurance info website www.insuranceinfo.com.my or Our website
AIA.COM.MY. For further information on claims procedures, please refer to Our website.
If you have any enquiries, please contact us at:
AIA Bhd. (790895-D)
Menara AIA
99 Jalan Ampang
50450 Kuala Lumpur
P.O.Box 10846
50927 Kuala Lumpur
Care Line: 1800 38 3464
T: 03 - 2056 1111
F: 03 2056 3891
AIA Bhd. is licensed under the Financial Services Act 2013 and regulated by Bank Negara
Malaysia
10. Other types of Medical and Health Insurance cover available
Please ask Us for other similar types of plans offered by AIA Bhd.

IMPORTANT NOTE:
YOU SHOULD SATISFY YOURSELF THAT THIS POLICY WILL BEST SERVE YOUR NEEDS.
YOU SHOULD READ AND UNDERSTAND THE CERTIFICATE OF INSURANCE AND DISCUSS
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WITH THE BANK OFFICER OR CONTACT THE INSURANCE COMPANY DIRECTLY FOR MORE
INFORMATION.
The information provided in this Product Disclosure Sheet is printed on December 2013.

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