Skills

Category

Subcategory

Skill

Code

Strategy and
architecture

Information strategy

IT governance

GOVN

Strategy and
architecture

Information strategy

Information management

IRMG

Strategy and
architecture

Information strategy

Information systems co-ordination

ISCO

Strategy and
architecture

Information strategy

Information security

SCTY

Strategy and
architecture

Information strategy

Information assurance

INAS

Strategy and
architecture

Information strategy

Information analysis

INAN

Strategy and
architecture

Information strategy

Information content publishing

ICPM

Strategy and
architecture

Advice and guidance

Consultancy

CNSL

Strategy and
architecture

Advice and guidance

Technical specialism

TECH

Strategy and
architecture

Business strategy and

planning

Research

RSCH

Strategy and
architecture

Business strategy and

planning

Innovation

INOV

Strategy and
architecture

Business strategy and

planning

Business process improvement

BPRE

Strategy and
architecture

Business strategy and

planning

Enterprise and business architecture STPL

development

Strategy and
architecture

Business strategy and

planning

Business risk management

BURM

Strategy and
architecture

Business strategy and

planning

Sustainability strategy

SUST

Strategy and
architecture

Technical strategy and

planning

Emerging technology monitoring

EMRG

Strategy and
architecture

Technical strategy and

planning

Continuity management

COPL

Strategy and
architecture

Technical strategy and

planning

Software development process

improvement

SPIM

Strategy and
architecture

Technical strategy and

planning

Sustainability management for IT

SUMI

Strategy and
architecture

Technical strategy and

planning

Network planning

NTPL

Strategy and
architecture

Technical strategy and

planning

Solution architecture

ARCH

Page 1

Skills
Strategy and
architecture

Technical strategy and

planning

Data management

DATM

Strategy and
architecture

Technical strategy and

planning

Methods and tools

METL

Business change

Business change
implementation

Portfolio management

POMG

Business change

Business change
implementation

Programme management

PGMG

Business change

Business change
implementation

Project management

PRMG

Business change

Business change
implementation

Portfolio, programme and project

support

PROF

Business change

Business change
management

Business analysis

BUAN

Business change

Business change
management

Requirements definition and

management

REQM

Business change

Business change
management

Business process testing

BPTS

Business change

Business change
management

Change implementation planning

and management

CIPM

Business change

Business change
management

Organisation design and

implementation

ORDI

Business change

Business change
management

Benefits management

BENM

Business change

Business change
management

Business modelling

BSMO

Business change

Business change
management

Sustainability assessment

SUAS

Business change

Relationship
management

Stakeholder relationship
management

RLMT

Business change

Skills management

Learning and development

management

ETMG

Business change

Skills management

Learning and development

assessment

LEDA

Business change

Skills management

Learning design and development

TMCR

Business change

Skills management

Learning delivery

ETDL

Business change

Skills management

Teaching and subject formation

TEAC

Business change

Skills management

Resourcing

RESC

Business change

Skills management

Professional development

PDSV

Page 2

Skills
Solution development Systems development
and implementation

Systems development management DLMG

Solution development Systems development

and implementation

Data analysis

DTAN

Solution development Systems development

and implementation

Systems design

DESN

Solution development Systems development

and implementation

Network design

NTDS

Solution development Systems development

and implementation

Database/repository design

DBDS

Solution development Systems development

and implementation

Programming/software development PROG

Solution development Systems development

and implementation

Animation development

ADEV

Solution development Systems development

and implementation

Safety engineering

SFEN

Solution development Systems development

and implementation

Sustainability engineering

SUEN

Solution development Systems development

and implementation

Information content authoring

INCA

Solution development Systems development

and implementation

Testing

TEST

Solution development Human factors

and implementation

User experience analysis

UNAN

Solution development Human factors

and implementation

Ergonomic design

HCEV

Solution development Human factors

and implementation

User experience evaluation

USEV

Solution development Human factors

and implementation

Human factors integration

HFIN

Solution development Installation and

and implementation
integration

Systems integration

SINT

Solution development Installation and

and implementation
integration

Porting/software integration

PORT

Solution development Installation and

and implementation
integration

Systems
installation/decommissioning

HSIN

Service management

Service strategy

IT management

ITMG

Service management

Service strategy

Financial management for IT

FMIT

Service management

Service design

Capacity management

CPMG

Service management

Service design

Availability management

AVMT

Page 3

Skills
Service management

Service design

Service level management

SLMO

Service management

Service transition

Service acceptance

SEAC

Service management

Service transition

Configuration management

CFMG

Service management

Service transition

Asset management

ASMG

Service management

Service transition

Change management

CHMG

Service management

Service transition

Release and deployment

RELM

Service management

Service operation

System software

SYSP

Service management

Service operation

Security administration

SCAD

Service management

Service operation

Radio frequency engineering

RFEN

Service management

Service operation

Applications support

ASUP

Service management

Service operation

IT Operations

ITOP

Service management

Service operation

Database administration

DBAD

Service management

Service operation

Storage management

STMG

Service management

Service operation

Network support

NTAS

Service management

Service operation

Problem management

PBMG

Service management

Service operation

Service desk and incident

management

USUP

Service management

Service operation

IT estate management

DCMA

Procurement and
management support

Supply management

Procurement

PROC

Procurement and
management support

Supply management

Supplier relationship management

SURE

Procurement and
management support

Supply management

Contract management

ITCM

Procurement and
management support

Quality and
conformance

Quality management

QUMG

Procurement and
management support

Quality and
conformance

Quality assurance

QUAS

Page 4

Skills
Procurement and
management support

Quality and
conformance

Quality standards

QUST

Procurement and
management support

Quality and
conformance

Conformance review

CORE

Procurement and
management support

Quality and
conformance

Safety assessment

SFAS

Procurement and
management support

Quality and
conformance

Technology audit

TAUD

Client interface

Sales and marketing

Marketing

MKTG

Client interface

Sales and marketing

Selling

SALE

Client interface

Client support

Account management

ACMG

Client interface

Client support

Sales support

SSUP

Client interface

Client support

Client services management

CSMG

Page 5

1
Follow

2
Assist

Autonomy

Works under supervision. Uses little

discretion. Is expected to seek
guidance in unexpected situations.

Works under routine direction. Uses

minor discretion in resolving problems
or enquiries. Works without frequent
reference to others.

Influence

Interacts with immediate colleagues.

Interacts with and may influence

immediate colleagues. May have some
external contact with customers,
suppliers and partners. May have more
influence in own domain.

Complexity

Performs routine activities in a

structured environment. Requires
assistance in resolving unexpected
problems.

Performs a range of varied work

activities in a variety of structured
environments. Contributes to routine
problem resolution.

Business skills

Uses basic information systems and

technology functions, applications, and
processes. Demonstrates an organised
approach to work. Learns new skills
and applies newly acquired knowledge.
Follows code of conduct and
organisational standards. Has sufficient
communication skills for effective
dialogue with colleagues. Contributes to
identifying own development
opportunities.

Understands and uses appropriate

methods, tools and applications.
Demonstrates a rational and organised
approach to work. Is aware of health
and safety issues. Identifies and
negotiates own development
opportunities. Has sufficient
communication skills for effective
dialogue with customers, suppliers and
partners. Is able to work in a team. Is
able to plan, schedule and monitor own
work within short time horizons.
Absorbs technical information when it is
presented systematically and applies it
effectively.

3
Apply

4
Enable

Works under general direction. Uses

discretion in identifying and resolving
complex problems and assignments.
Usually receives specific instructions
and has work reviewed at frequent
milestones. Determines when issues
Interacts
and influences
should bewith
escalated
to a higher level.
department/project team members. Has
working level contact with customers
and suppliers. In predictable and
structured areas may supervise others.
Makes decisions which may impact on
Performs
a broad range
of work,or
the work assigned
to individuals
sometimes
complex
and
non routine, in
phases of projects.
a variety of environments. Applies
methodical approach to problem
definition and resolution.

Works under general direction within a

clear framework of accountability.
Exercises substantial personal
responsibility and autonomy. Plans own
work to meet given objectives and
processes.
Influences team and specialist peers
internally. Influences customers at
account level and suppliers. Has some
responsibility for the work of others and
for the allocation of resources.
Participates in external activities related
Performs
a broad range
ofdecisions
complex
to own specialism.
Makes
technical
or
professional
work
which influence the success ofactivities,
projects
in
a variety
of contexts. Investigates,
and
team objectives.
defines and resolves complex
problems.

Understands and uses appropriate

methods, tools and applications.
Demonstrates an analytical and
systematic approach to problem
solving. Takes the initiative in identifying
and negotiating appropriate personal
development opportunities.
Demonstrates effective communication
skills. Contributes fully to the work of
teams. Plans, schedules and monitors
own work (and that of others where
applicable) competently within limited
deadlines and according to relevant
legislation and procedures. Absorbs
and applies technical information.
Works to required standards.
Appreciates the wider field of
information systems, and how own role
relates to other roles and to the
business of the employer or client.

Selects appropriately from applicable

standards, methods, tools and
applications. Demonstrates an
analytical and systematic approach to
problem solving. Communicates fluently
orally and in writing, and can present
complex technical information to both
technical and non-technical audiences.
Facilitates collaboration between
stakeholders who share common
objectives. Plans, schedules and
monitors work to meet time and quality
targets and in accordance with relevant
legislation and procedures. Rapidly
absorbs new technical information and
applies it effectively. Has a good
appreciation of the wider field of
information systems, their use in
relevant employment areas and how
they relate to the business activities of
the employer or client. Maintains an
awareness of developing technologies
and their application and takes some
responsibility for personal development.

5
Ensure, advise

6
Initiate, influence

Works under broad direction. Work is

often self-initiated. Is fully accountable
for meeting allocated technical and/or
project/supervisory
objectives. Establishes milestones
and has a significant role in the
Influences
customers,
delegation organisation,
of responsibilities.
suppliers, partners and peers on the
contribution of own specialism. Builds
appropriate and effective business
relationships. Makes decisions which
impact the success of assigned projects
Performs
extensiveand
range
and Has
i.e. results,andeadlines
budget.
variety
of
complex
technical
and/or
significant influence over the allocation
professional
work activities.
Undertakes
and management
of resources
work
which
requires
the
application
appropriate to given assignments. of
fundamental principles in a wide and
often unpredictable range of contexts.
Advises
on the
available
standards,
Understands
the
relationship
between
methods,
tools
and
applications
own specialism and wider
relevant
to own specialism
and can
customer/organisational
requirements.
make appropriate choices from
alternatives. Analyses, designs, plans,
executes and evaluates work to time,
cost and quality targets. Assesses and
evaluates risk. Communicates
effectively, both formally and informally.
Demonstrates leadership. Facilitates
collaboration between stakeholders
who have diverse objectives.
Understands the relevance of own area
of responsibility/specialism to the
employing organisation. Takes
customer requirements into account
when making proposals. Takes initiative
to keep skills up to date. Mentors
colleagues. Maintains an awareness of
developments in the industry. Analyses
requirements and advises on scope
and options for continuous operational
improvement. Demonstrates creativity
and innovation in applying solutions for
the benefit of the customer/stakeholder.
Takes account of relevant legislation.

Has defined authority and responsibility

for a significant area of work, including
technical, financial and quality aspects.
Establishes organisational objectives
and delegates responsibilities. Is
accountable for actions and decisions
Influences
policy
on the
taken by self
and formation
subordinates.
contribution of own specialism to
business objectives. Influences a
significant part of own organisation.
Develops influential relationships with
internal and external
Performs
highly complex workatactivities
customers/suppliers/partners
senior
covering
technical,
quality
management level, financial
includingand
industry
aspects.
Contributes
to
the
formulation
leaders. Makes decisions which impact
and
implementation
of organisations,
IT strategy.
the work
of employing
Creatively
applies
a
wide
range of
achievement of organisational
technical
and/or
management
objectives
and
financial
performance.
Absorbs
complex technical information
principles.
and communicates effectively at all
levels to both technical and nontechnical audiences. Assesses and
evaluates risk. Understands the
implications of new technologies.
Demonstrates clear leadership and the
ability to influence and persuade. Has a
broad understanding of all aspects of IT
and deep understanding of own
specialism(s). Understands and
communicates the role and impact of IT
in the employing organisation and
promotes compliance with relevant
legislation. Takes the initiative to keep
both own and subordinates' skills up to
date and to maintain an awareness of
developments in the IT industry.

7
Set strategy, inspire, mobilise
Has authority and responsibility for all
aspects of a significant area of work,
including policy formation and
application. Is fully accountable for
actions taken and decisions made, both
by self and subordinates.
Makes decisions critical to
organisational success. Influences
developments within the IT industry at
the highest levels. Advances the
knowledge and/or exploitation of IT
within one or more organisations.
Leads
on the
formulation
and
Develops
long-term
strategic
implementation
of
strategy.
Applies the
relationships with customers,
highest
level
of
management
partners, industry leaders andand
leadership
skills. Has a deep
government.
understanding of the IT industry and the
implications of emerging
Has
a full range
technologies
for of
thestrategic
wider business
management
and
leadership skills.
environment.
Understands, explains and presents
complex technical ideas to both
technical and non-technical audiences
at all levels up to the highest in a
persuasive and convincing manner.
Has a broad and deep IT knowledge
coupled with equivalent knowledge of
the activities of those businesses and
other organisations that employ IT.
Communicates the potential impact of
emerging technologies on organisations
and individuals and assesses the risks
of using or not using such technologies.
Assesses the impact of legislation, and
actively promotes compliance. Takes
the initiative to keep both own and
subordinates skills up to date and to
maintain an awareness of
developments in IT.