Professional Documents
Culture Documents
Marketing Management
HEC Paris MBA
Spring Semester 2015
Marketers
increasingly held
Accountable for
their Actions
Cutting Across
Functions
e.g. engineering,
finance, supplychain, service,
sales
Severe
Consequences of
Mismanaged
Marketing
e.g. Kodak, Nokia,
Sony, PSA
Increasing Need
for Analytical and
Data-Driven
Approaches
Learning
Objectives
Gap Between
Marketing TalentPool and Firms
Needs
A. Consulting
D. General Management
E. Other corporate functions (engineering, finance,
supply-chain, service, sales)
F. Marketing & Sales function
1
Introduction
Introduction
an
Stef
m
Wor
Marketing-Finance Interface
B2B Marketing
Brand Management in B2B Markets
Service Strategies in B2B Markets
Top Management Teams & Marketing
Little
Marketing
Background
Large
Marketing
Background
Marketers
Marketers
Marketer
Experience List
Traditional Marketing Experience
2
Learning Objectives for this Class
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Novices Expectations
What do you hope to learn?
Fundamentals of marketing
Basics of marketing
I hope to learn about the role that marketing plays in the world of business. I
also hope to learn marketing strategies which I can use in my professional
career.
How to think about the process of marketing as a core business concept and the
technical skills you need to apply to basic business approaches.
Create and implement a marketing strategy.
Marketing related to strategy and development.
I would like to learn how to implement in practice a Marketing Strategy that is
aligned with the overall strategy of a company.
Everything that is required to a Marketing Manager as I aim to work in this role
after the MBA.
I hope to learn basics of marketing in a practical scenario and enhance my core
skills.
I hope to learn the most effective and efficient strategies to promote a business.
The fundamentals of marketing and how they can benefit a supply chain/
operations professional.
At minimum, I would like to be in the comfortable position to manage marketing
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professionals.
Marketers Expectations
What do you hope to learn?
Creating marketing value in an organization, updates in marketing media and
measuring ROI.
How to evaluate success, marketing in different industries including business to
business.
Marketing techniques outside of the industry I have been working in.
How to catch up with the continual changes in marketing? Trends, mobile
marketing, social media marketing etc.
More in depth knowledge of the core marketing competencies, improved
understanding of the analytical capabilities required for senior strategic
marketing roles, the impact of digital on strategy today and how it is helping to
shape and inform insight, and to understand the key emerging trends for
marketers.
Understand the academic fundamentals of marketing and study best in class
methodologies that have proven to succeed across the globe. Although I have a
7 year background of working as a marketer, yet I have never really studied
marketing in school. Hence, I'm seeking to fill those gaps.
Digital marketing
I want to structure my knowledge gained from brand management experience.
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3
Learning Approach
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Pragmatism
Learning when
shown how to solve a
problem
Learning
Marketing
Theorizing
Learning through structuring
and abstraction
Reflection
Learning by
observing others
and reflecting
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Learning Approach
Activity
Trying it out discover
frameworks inductively
Case
Work
Pragmatism
Solving problems
and learning new
tools
Learning
Marketing
YOU Active
Learning
Reflection
Learning from your
colleagues
experience,
knowledge, and
ideas
Lecture
Theorizing
Learn about
theoretical
frameworks
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Lecture: Theory,
Concepts, & Approaches
[1 hr.]
Theory Recap in
Breakout
Groups
[10 mins.]
Work in
Breakout
Groups on Case
[50 mins.]
Presentation of
Case Analysis,
Discussion
[1 hr.]
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4
Course Organization
21
10
Readings
22
Course Evaluation
Class Participation*
Group Case Write-Ups
Final Exam
33%
33%
33%
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GROUND RULES
The class starts on time, please arrive timely.
Class attendance is required.
Please avoid chatting in order to create an optimal learning
environment for yourself and your class mates.
Raise your hand when you want to speak
No laptop, phone, or tablet usage during class unless
explicitly allowed.
Please bring your name tents.
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Case Work
25
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Case Write-Ups
Select a Name for your Team
One write-up per group
Submit by email by 12:00 noon on the day
preceding the in-class discussion of the case (8:00
in case of morning session).
Group name & number in subject line
Page limit 2 pages, 12 pt. Times New Roman font,
single spaced, with 2.5 cm margins all round,
excluding appendices for tables etc.
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Goals of Marketing
Marketing Management
HEC Paris MBA
Spring Semester 2015
1
What is Marketing?
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B.
C.
D.
E.
F.
0%
5%
10%
15%
20%
25%
30%
35%
Series1
32
What is Marketing?
Benetton
ZARA
33
15
300%
Inditex Sales
Percent Change
250%
Benetton Sales
200%
150%
100%
50%
Y2002
Y2003
Y2004
Y2005
Y2006
Y2007
Y2008
Y2009
Y2010
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Creating Customer-Perceived
Value as Cornerstone of Marketing
CustomerPerceived Value
Benefits (+)
Product Benefits
Service Benefits
Personnel Benefits
Image Value
Sacrifices (-)
Monetary Cost
Time Cost
Energy Cost
Psychic Cost
5 Minutes
35
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Definition of Marketing
Marketing encompasses all the activities
organizations engage in to hear and respond to their
customers
McGovern et al. 2004 (HBR)
Marketing
Implementation
Advertising
Sales
ca. 1900-1920
Sales
ca.1920-1950
Relationship
Marketing
Market-oriented
Management
Marketing
Implementation
Marketing Mix
Marketing Mix
Marketing Mix
Product decisions
Product decisions
Product decisions
Pricing decisions
Pricing decisions
Pricing decisions
Communication
decisions
Communication
decisions
Communication
decisions
Sales decisions
Sales decisions
Sales decisions
ca. 1950-1980
ca. 1980-1990
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Session 2
Outlook
Analysis of Strategic Situation
Environment
Market
Company situation
Session 3
Strategy Making
Formulation of alternative strategies
Evaluation of alternative strategies
Selection of marketing strategy
Session 4
Strategy Implementation
Product & brand policy
Price policy
Distribution policy
Communication policy
Customer management
Sessions 5-10
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