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As part of the PRINCE2 Project Brief, the Project Product Description was created in the
Starting Up a Project process. It is now reviewed again to check that the customers quality
expectations and acceptance criteria are sufficiently defined.
Of equal importance is that any corporate or programme management strategies, standards or
practices relating to quality management replied by this project, and these must be built into
the PRINCE2 quality management strategy document.
Dont forget to ensure that both the customer and supply-side are involved in determining what
these are in the quality management strategy, and how they should be applied to this project.
Any lessons from previous similar projects should be captured and used to help define the
Quality Management Strategy. In a similar way, the risk and issue registers should be checked for
any risks and issues associated with quality management.
PRINCE2 Quality Management Strategy information:
Any records that will be checked including tools and techniques to be used
The roles and responsibilities for quality management activities, including linkages if
required, to corporate or programme quality assurance functions.
Any new risks or issues related to quality management should be captured and appropriate
responses and actions taken. The project board may review the Quality Management Strategy
document at this point or when reviewing and approving the Project Initiation Documentation.
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1. Check sheet
The check sheet is a form (document) used to collect data
in real time at the location where the data is generated.
The data it captures can be quantitative or qualitative.
When the information is quantitative, the check sheet is
sometimes called a tally sheet.
The defining characteristic of a check sheet is that data
are recorded by making marks ("checks") on it. A typical
check sheet is divided into regions, and marks made in
different regions have different significance. Data are
read by observing the location and number of marks on
the sheet.
Check sheets typically employ a heading that answers the
Five Ws:
2. Control chart
3. Pareto chart
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific event.
[1][2] Common uses of the Ishikawa diagram are product
design and quality defect prevention, to identify potential
factors causing an overall effect. Each cause or reason for
imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of
variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method