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In this file, you can ref useful information about quality management maturity grid such as
quality management maturity gridforms, tools for quality management maturity grid, quality
management maturity gridstrategies If you need more assistant for quality management
maturity grid, please leave your comment at the end of file.
Other useful material for quality management maturity grid:
qualitymanagement123.com/23-free-ebooks-for-quality-management
qualitymanagement123.com/185-free-quality-management-forms
qualitymanagement123.com/free-98-ISO-9001-templates-and-forms
qualitymanagement123.com/top-84-quality-management-KPIs
qualitymanagement123.com/top-18-quality-management-job-descriptions
qualitymanagement123.com/86-quality-management-interview-questions-and-answers
Heres the grid (I know its difficult to read in some browsers as its shown below; you can either
make your browser window a lot wider or click on it a couple of times to see it more clearly):
(Corrected 09 July 2012, thanks to Stephen for spotting the bug see Comments.)
You use it by asking a number of people to assess the company; the more the merrier from
different levels and roles across the company as it helps to give a more complete picture. Each
gets a copy of the grid and makes a subjective judgement about which Stage the company is at
for each category; they mark the grid in the appropriate position.
It is important that they are very honest in their assessment; make a point of this with them.
(By the way, you may find Cost of Quality a bit tricky to estimate if I dont explain what it really
means; sorry about that, Ill have to blog about it another time. In the meantime, have a look at
Jim Wells excellent description here.)
The total score is obtained by adding up the scores for each category; Stage 1 Uncertainty gives
a score of 1, Stage 2 Awakening = 2, Stage 3 = 3, etc. The minimum score is therefore 6 (all
categories are at Uncertainty), and the maximum is 30 (all are at Certainty); I know of no
company that is at 30 so if you really are there please get in touch as Id really like to meet you!
It is really interesting not only to see the scores for each category (as well as the total), and the
arithmetic mean across all the assessors, but also to see how individuals from different
departments or roles in the company mark each category; big variances in scores indicate that
people see the company as being very different in this area why is that? Is the high score or the
low score more appropriate? What needs to be done about a low score from just one part of the
business? It can be a fascinating exercise.
The thing I particularly like about the Quality Management Maturity Grid is that it is (a) very
quick and easy to use, (b) insightful it makes you think, and (c) most important it doesnt
just show you where you are but, also, what your company would have to be like to get a higher
score; it therefore acts as your route-map for strategic quality and helps you plan your quality
improvement initiatives so that you move steadily towards the right in the grid.
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1. Check sheet
2. Control chart
Control charts, also known as Shewhart charts
(after Walter A. Shewhart) or process-behavior
charts, in statistical process control are tools used
to determine if a manufacturing or business
process is in a state of statistical control.
If analysis of the control chart indicates that the
process is currently under control (i.e., is stable,
with variation only coming from sources common
to the process), then no corrections or changes to
process control parameters are needed or desired.
3. Pareto chart
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific event.
[1][2] Common uses of the Ishikawa diagram are product
design and quality defect prevention, to identify potential
factors causing an overall effect. Each cause or reason for
imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of
variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method