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Your Quality Policy states the mission (what your customer wants from you) of your
organization as it relates to quality. It is your quality mission. When building your quality
management system abd writing your quality policy, think about your commitment to customer
focus:
Quality What do you need to do consistently to satisfy your customer?
Customer Satisfaction What are your customers requirements?
Continuous Improvement What do you need to do better to satisfy your customer more than
now?
3. DEFINE YOUR QUALITY OBJECTIVES
These are the objectives of the quality management system. They must be communicatedand
each employee must understand their impact on quality. ISO requires that your quality objectives
are:
Derived from your quality policy
Measureable
Deployed through the organization
4. DEFINE YOUR DEFECTS FOR EACH PROCESS
Defects are nonconformances that occur either as a product defect or a process defect. Each time
a defect occurs it needs to be counted in some way. When defining your defects:
Determine transaction volume
Determine defects (product and process based)
Define how defects are recorded
Define how defects are charted and communicated
5. DEVELOP YOUR DOCUMENTS AND RECORDS
ISO 9001:2008 requires a Quality Manual, six procedures, and 21 records. There are many more
optional documents and records that can be used but they are not required. Start with the
minimum ISO document set and add more as needed.
Create required documents for your business model
Create necessary policies, procedures and forms
Create Records for each processes
6. DEFINE YOUR QUALITY PROCESS
Your quality processes include:
Internal audit process
Corrective and preventive action process
Management review, communication, and commitment process
7. DETERMINE YOUR TRAINING NEEDS
Everyone needs to demonstrate competence in their job. Training is only the beginning and can
occur on the job, from a class, or through other means. Either way:
Internal auditor competence is critical
Corrective Action training is highly recommended
Failure Modes Effects Analysis (FMEA) training is strongly suggested to find preventive actions
8. USE YOUR QUALITY MANAGEMENT SYSTEM
Yes you have to use the system for it to be any good at producing quality products. Using the
QMS means:
Collecting nonconformance data continuously
Reviewing nonconformance data for corrective action, continuously
Reviewing FMEAs for Preventive action, frequently
Performing internal audits and management reviews periodically
9. MEASURE AND MONITOR YOUR PERFORMANCE
If you are using the quality management system, then you are collecting data. But what good is
data you collect but do not understand? You need to:
Track your Quality Objectives performance
Define new performance benchmarks
Discover improvement opportunities in your data by identifying trends, patters, or correlations
10. TAKE ACTION THAT IMPROVES YOUR PERFORMANCE
If you have data and identified trends, then it is time to act. Action is what the QMS is all about.
We are not tracking data for the auditor, for ISO, or for the quality manager. The whole goal is to
deliver improvement and this happens by:
Prioritizing your improvement opportunities
Choosing opportunities that make a difference
Reinforcing your commitment to quality to achieve better results
Whether you realize it or not, the management system you are using is a quality management
system. So why not do it right and build a QMS to produce products with real quality?
Bizmanualz is here to help you build a lean ISO quality system that delivers real value and
rewards. Call to find out more information on how your business can benefit from implementing
lean ISO Quality Today.
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1. Check sheet
The check sheet is a form (document) used to collect data
in real time at the location where the data is generated.
The data it captures can be quantitative or qualitative.
When the information is quantitative, the check sheet is
sometimes called a tally sheet.
The defining characteristic of a check sheet is that data
are recorded by making marks ("checks") on it. A typical
check sheet is divided into regions, and marks made in
different regions have different significance. Data are
read by observing the location and number of marks on
the sheet.
Check sheets typically employ a heading that answers the
Five Ws:
2. Control chart
3. Pareto chart
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific event.
[1][2] Common uses of the Ishikawa diagram are product
design and quality defect prevention, to identify potential
factors causing an overall effect. Each cause or reason for
imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of
variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method