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thus the link between top management and the ISO 9000 registrar. All departments within
the organisation should be represented on the implementation team.
Step 3: Conducting ISO 9000 Awareness Programs
Conducting ISO 9000 awareness programs will inform all employees about the aim of
a quality management system. These include the advantages offered to customers and
employees, their respective responsibilities and roles within the system, and how
the quality management system operates. The benefits that an organisation hopes to
realize through a quality management system implementation should be emphasized
through ISO 9000 awareness programs.
Step 4: Providing Training
All personnel and all areas in an organisation are affected by a quality management
system. Training regarding the quality management system should thus be provided for
all employees. The quality management system implementation plan should make
provision for this training. All basic concepts of quality management systems and its
impact on the organisation should be covered.
Step 5: Conducting an Initial Status Survey
A quality management system conforming to the ISO 9000 standard should be created.
However, this does not preclude incorporating, adapting, or adding onto quality programs
that already exists. Thus, this step basically involves comparing an organizations
existing quality management system (if there is one) with the requirements of ISO
9001:2008.
Step 6: Creating a Documented Implementation Plan
Once an organizations quality management system has been compared with the ISO
9001:2008 standard, a documented implementation plan is used to address any nonconformances. The documented implementation plan identifies and describes processes
in order to make the organizations current quality management system in full
compliance with the ISO 9000 standard.
Step 7: Developing a Quality Management System Documentation
Documentation is an area where non-conformance regarding quality management
systemsare very common. In order to avoid these non-conformities, documentation of
a quality management system should include the following:
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1. Check sheet
2. Control chart
Control charts, also known as Shewhart charts
(after Walter A. Shewhart) or process-behavior
charts, in statistical process control are tools used
to determine if a manufacturing or business
process is in a state of statistical control.
If analysis of the control chart indicates that the
process is currently under control (i.e., is stable,
with variation only coming from sources common
to the process), then no corrections or changes to
process control parameters are needed or desired.
3. Pareto chart
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific event.
[1][2] Common uses of the Ishikawa diagram are product
design and quality defect prevention, to identify potential
factors causing an overall effect. Each cause or reason for
imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of
variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method