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Target group
The course is specifically aimed at any employee in a business or institution or organisation who
may be involved with or who is interested in quality management (total quality management),
similarly all people (e.g. supervisors) who may be responsible for planning, controlling or
improving quality (e.g. aspirant quality assurance managers, junior quality managers, assistant
quality managers, operations managers, but even senior managers who need to gain a basic
understanding of and appreciation for the dynamic nature, unique body of knowledge and
potential advantages which may be gained by TQM
Admission requirements
Senior Certificate or an equivalent NQF level 4 qualification or proven appropriate work
experience
Duration
Six months
Language medium
English
Registration periods
First semester: 26 November to 25 January
Second semester: 01 to June
Tuition method
UNISA open distance learning
Kind of assessment
Note:
Formative assessment and examination admission will comply with UNISAs formative
assessment rules and policies
Formative assessment:
Assignments
Summative assessment:
Examinations
The Human Components and Tools and Techniques for TQM (CSTQ01H)
HEQF Level of Module - 5
Credits of Module - 12
Syllabus/Content Topics
Topic 1
Introduction to quality and total quality management (TQM)
Study unit 1: Understand quality and quality defined
Study unit 2: Towards a holistic approach to quality and TQM defined
Topic 2
Leadership, quality culture and self- management for life excellence
Study unit 3: The primary culture-building tasks of leadership
Study unit 4: Creating and maintaining a quality culture
Study unit 5: Self-management for life excellence
Topic 3
Measurement and the systems, tools and techniques for quality improvement
Study unit 12: Introduction to systems and processes for quality
Study unit 13: Measuring quality, self-assessment and benchmarking
Study unit 14: Basic tools and techniques for quality improvement
Course leader
Riaan Dirkse van Schalkwyk
Lecturer: Production / Operations & Quality Management
Department of Business Management
Unisa
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1. Check sheet
2. Control chart
Control charts, also known as Shewhart charts
(after Walter A. Shewhart) or process-behavior
charts, in statistical process control are tools used
to determine if a manufacturing or business
process is in a state of statistical control.
If analysis of the control chart indicates that the
process is currently under control (i.e., is stable,
with variation only coming from sources common
to the process), then no corrections or changes to
process control parameters are needed or desired.
3. Pareto chart
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific event.
[1][2] Common uses of the Ishikawa diagram are product
design and quality defect prevention, to identify potential
factors causing an overall effect. Each cause or reason for
imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of
variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method