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1. Conduct and summarize a review of relevant literature and research in progress with respect to
quality management systems.
2. Conduct a follow-up to the 2003 SCOQ survey to determine the DOTs' most recent
experiences with quality management systems. Identify the rationale and decision-making
processes that led the DOT to select the particular quality management system currently in
place.
3. Based on the results of the current and previous survey and recommendations of the project
panel, identify 10 state DOTs that have been most successful in their development and
implementation of quality management systems.
4. Conduct site visits of the ten DOTs identified in Task 3. Conduct in-depth interviews and
analysis to identify the attributes and characteristics of successful quality management systems
and document empirical evidence of that success. Illustrate the pros and cons of various quality
management systems and system components from a DOT perspective.
5. Identify strategies that have led to successful implementation and acceptance of quality
management systems across the agency.
6. Using the results of all previous tasks, develop and submit guidelines for the selection and
application of quality management systems in state Departments of Transportation.
7. Submit a final report that documents the entire research effort and includes the Task 6
guidelines as a stand-alone document.
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1. Check sheet
2. Control chart
Control charts, also known as Shewhart charts
(after Walter A. Shewhart) or process-behavior
charts, in statistical process control are tools used
to determine if a manufacturing or business
process is in a state of statistical control.
If analysis of the control chart indicates that the
process is currently under control (i.e., is stable,
with variation only coming from sources common
to the process), then no corrections or changes to
process control parameters are needed or desired.
3. Pareto chart
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific event.
[1][2] Common uses of the Ishikawa diagram are product
design and quality defect prevention, to identify potential
factors causing an overall effect. Each cause or reason for
imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of
variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method