Supply Chain Responsiveness

Operations System Responsiveness

Our operations system responds rapidly to changes in product volume demanded by customers
Our operations system responds rapidly to changes in product mix demanded by customers
Our operations system effectively expedites emergency customer orders
Our operations system rapidly reconfigures equipment to address demand changes
Our operations system rapidly reallocates people to address demand changes
Our operations system rapidly changes manufacturing processes to address demand changes
Our operations system rapidly adjusts capacity to address demand changes

Logistics Process Responsiveness

Our logistics system responds rapidly to unexpected demand change
Our logistics system rapidly adjusts warehouse capacity to address demand changes
Our logistics system rapidly varies transportation carriers to address demand changes
Our logistics system rapidly accommodates special or non-routine customer requests
Our logistics system effectively delivers expedited shipments

Supplier Network Responsiveness

Our major suppliers change product volume in a relatively short time
Our major suppliers change product mix in a relatively short time
Our major suppliers consistently accommodate our requests
Our major suppliers provide quick inbound logistics to us
Our major suppliers have outstanding on-time delivery record with us
Our major suppliers effectively expedite our emergency orders.

Unless otherwise specifically requested, please use the following scale to answer each item:
Not at all

To a small extent

To a moderate extent

To a considerable extent

To a great extent Not applicable

Section I: Supply Chain Management (SCM) Practices

SCM practices is defined as the set of activities undertaken by an organization to promote effective management of its supply chain
through outsourcing, strategic supplier partnership, customer relationship, information sharing, postponement, and mass
customization.

Please circle the number that accurately reflects the extent of your firms current level of SCM practices.

EXTENT OF OUTSOURCING
Outsourcing is the practice of transferring internal business activities / operations of a firm to third parties.
Our firm outsources information systems
Our firm outsources manufacturing
Our firm outsources logistics
(this includes transportation, distribution and warehousing)
Our firm outsources pre-sales customer care
Our firm outsources after sales support
Our firm outsources product design

STRATEGIC SUPPLIER PARTNERSHIP

Strategic Supplier Partnership is the long-term relationship between the organization and its suppliers. It is designed to leverage the
strategic and operational capabilities of individual participating organizations to help them achieve significant ongoing benefits.

We consider quality as our number one criterion in selecting suppliers

We regularly solve problems jointly with our suppliers
We have helped our suppliers to improve their product quality
We have continuous improvement programs that include our key suppliers
We include our key suppliers in our planning and goal- setting activities
We actively involve our key suppliers in new product development processes

CUSTOMER RELATIONSHIP

Customer Relationship is the entire array of practices that are employed for the purpose of managing customer complaints, building
long-term relationships with customers, and improving customer satisfaction.

We frequently interact with customers to set reliability, responsiveness, and other standards for us
We frequently measure and evaluate customer satisfaction
We frequently determine future customer expectations
Unless otherwise specifically requested, please use the following scale to answer each item:
Not at all

To a small extent

To a moderate extent

To a considerable extent

To a great extent Not applicable

We facilitate customers ability to seek assistance from us

We periodically evaluate the importance of our relationship with our customers

INFORMATION SHARING

Information sharing is the extent to which critical and proprietary information is communicated to ones trading partner.
We inform trading partners in advance of changing needs
Our trading partners share proprietary information with us
Our trading partners keep us fully informed about issues that affect our business
Our trading partners share business knowledge of core business processes with us
We and our trading partners exchange information that helps establishment of business planning
We and our trading partners keep each other informed about events or changes that may affect the other partners

POSTPONEMENT
Postponement is the practice of moving forward one or more operations or activities (making, sourcing, and delivering) to a much later
point in the supply chain.
We delay final product assembly activities until customer orders have actually been received
We delay final product assembly activities until the last possible position (or nearest to customers) in the supply chain
We delay ordering of raw materials from suppliers until customer orders have actually been received
We delay some form of value-addition to the product until customer orders have actually been received

MASS CUSTOMIZATION
Mass Customization is the practice of producing customized products on a large scale at a cost comparable to mass produced
products.
We customize products on a large scale
We add product variety without increasing cost
We customize products while maintaining a large volume
Unless otherwise specifically requested, please use the following scale to answer each item:
Not at all

To a small extent

To a moderate extent

To a considerable extent

To a great extent Not applicable

LOGISTICS PROCESS RESPONSIVENESS

Logistics Process Responsiveness is the ability of a firms outbound transportation, distribution, and warehousing system (including
3PL/4PL) to address changes in customer demand.
Our logistics system responds rapidly to unexpected demand change
Our logistics system rapidly adjusts warehouse capacity to address demand changes

Our logistics system rapidly varies transportation carriers to address demand changes
Unless otherwise specifically requested, please use the following scale to answer each item:
Not at all

To a small extent

To a moderate extent

To a considerable extent

To a great extent Not applicable

Our logistics system rapidly accommodates special or non-routine customer requests

Our logistics system effectively delivers expedited shipments

SUPPLIER NETWORK RESPONSIVENESS

Supplier Network Responsiveness is the ability of a firms major suppliers to address changes in the firms demand.
Our major suppliers change product volume in a relatively short time
Our major suppliers change product mix in a relatively short time
Our major suppliers consistently accommodate our requests
Our major suppliers provide quick inbound logistics to us
Our major suppliers have outstanding on-time delivery record with us
Our major suppliers effectively expedite our emergency orders

Performance of Your Firm

Please circle the number that best describes your firms overall performance as compared to
your industry average.
Much below
average

Below

Average

average

Above
average

Much above
average

Do
not know

Market share
Return on investment
The growth of market share
The growth of sales
Growth in return on investment
Profit margin on sales
Overall competitive position
Section VI: Demographic Information
For the following questions, please check the appropriate response.

Has your organization embarked upon a program aimed specially at implementing Supply Chain Management?

Your companys primary process choice is (choose the most appropriate one).
_____Project

_____Jobshop

_____Batch

________ Yes

________ No.

If your answer is Yes, how long ? ______ years.

_____Line _____Continuous Processing

The number of product lines your firm makes_______

Company Website: _________________________

Number of employees in your company:

1000

___ 1 -50

Average annual sales of your company in millions of$:

50 to <100
____ >100

Your present job title:

____CEO/president

___ 51-100

___ Under 5

_____Director

___ 101-250

___5 to <10

____Manager

___251-500

___ 501 -1000

____10 to <25

___ Over

___25 to <50

_____Other (please indicate_____)

Your present job function (mark all that apply):

_____ Corporate Executive
_____ Purchasing
_____ Manufacturing / Production
_____ Distribution
_____ Transportation
_____ Sales
_____ Other (please indicate _____________)
Unless otherwise specifically requested, please use the following scale to answer each item:

Not at all

To a small extent

To a moderate extent

To a considerable extent

To a great extent Not applicable

Please circle the extent to which you agree or

The years you have worked for this company: _____ under 2 years

______ 2-5 years _____ 6-10 years

______over 10 years

Please mark the position of your company in the supply chain (mark all that apply).
_____ Raw material supplier
_____ Component supplier
_____ Assembler
_____ Sub-assembler
_____Manufacturer
_____Distributor
_____Wholesaler

___

_____ Retailer
disagree with the following statements regarding inter-departmental collaboration within your firm
Strongly

Disagree Neutral

Agree

disagree

Strongly
agree

Do not
know

Our department works in close coordination with other departments

We consult other departments when making our work decisions We collaborate with other departments in our day to day work

Please indicate if you would like to get a copy of the executive summary of results of this survey by filling in your address information
below.

Your name: __________________________

Company:

___________________________

Address: ______________________________
City: _______________ State: ______
Zip code: ________________
Tel: _______________ Fax: ______________
Email address:

FOUNDRY INDUSTRY
Number of Companies That We Visited-:
1.
2.
3.
4.
5.

Shri Ram Engineering Works (11/48 D NAraich ,Foundary Nagar Agra

Kamal Engineering Works (11/44 D ,FoundaryNagar,Agra
Mittal Iron Foundary (C-24, FoundaryNgar Agra
Kajeco Industries B 9 and 10 Foundry Nagar, Agra
Naresh iron Foundary (Foundary Nagar Agra)

6.
7.
8.
9.
10.
11.
12.
13.
14.
15.

Raj Iron FoundryRate thisSultan Ganj, Sultan Pur, Agra

Arbariya Alloy CastingRate this28/287, Gudri Mansoor Khan, Agra Ho, Agra
National Iron IndRate this23/173-A, Moti LAL Nehru Rd, M G Road, Agra
AB Auto Works Pvt LtdRate thisC-32, Foundary NGR, Industrial Estate, Agra
Banara Piston & Bearing Limited, Sikandra, Agra
Atul Steel and Pipe limited, rambag, Agra
Piston Ring Dealers, Piston Manufacturers Edit ThisA K ENT Foundry NagarRate thisFoundry Ngr, Industrial Estate, Agra
Diesel Engine Manufacturers Edit ThisAccurate Ferro CastingRate thisB-18, Foundry Ngr,Naraich, Hathras Rd, Yamuna Bridge, Agra
Metal Dealers, Casting Edit ThisAgra Engg CoRate this128, Nunhai, Industrial Estate, Agra Car Part Dealers, Piston Ring Manufacturers Edit ThisAgra Loh UdyogRate this11/67, Foundry Ngr,Naraich, Hathras Rd, Yamuna
Bridge,
Metal Dealers, Casting Edit ThisAjanta IndRate thisD-20, Foundry Ngr, Industrial Estate, Agra Allied AlloysRate this11/45, Rambagh, Hathras Rd, Kamla Nagar,
Amar ENTRate this2,66, Nunhai, Industrial Estate, Agra
Atul generator private limited, rambag, Agra
Associated IndRate thisNorth Vijay Ngr, Belan Ganj, Agra Foundry Edit ThisB K IndRate thisC-62,26/256, Foundry Ngr, Sultan Pur,

16.
17.
18.
19.
20.
21.

22. Diesel Engine Dealers, Diesel Engine Manufacturers Edit ThisBajrang Iron FoundryRate thisB-4, Foundry Ngr, Hathras Rd, Yamuna
Bridge,
23. Benara Piston Udyog private limited, Bodla, Agra
24. Metal Dealers, Casting Edit ThisBharat Iron & Steel FoundryRate thisKatra Wazir Khan, Agra Ho,
25. Bombay Engg Moulding WorksRate thisHathras Rd, Sikandra Road, Agra 26. Brij Iron IndustriesRate this13-22-C, Industrial Estate, Agra - 282006
| View
27. Chinar FoundryRate thisNaraich, Hathras Rd, Industrial Estate, Agra 28. Foundry, Casting Ferrous Dealers, Foundry Raw Material Edit ThisDevesh ENTRate this11/111, Rambagh, Industrial Estate,
29. Foundry, Foundry Equipment Dealers, Foundry Equipment Exporters Edit ThisDevi Sahai Gopal Dass Iron FoundryRate thisC-15,
Foundry NGR, agra ho,
30. Weighing Machine Dealers, Foundry Raw Material Edit ThisDiwan Chand Suraj Prakash JainRate this11/43, Ram Bagh, Hathras Rd,
Yamuna Bridge,
31. Metal Dealers, Casting Edit ThisDonaria Iron & SteelsRate thisHathras Rd, Sikandra Road, Agra 32. Donaria Pvt LtdRate thisKatra Wazir Khan, Agra
33. Doneria Engg Co IndiaRate thisFoundry Ngr, Industrial Estate, Agra
34. Foundry, Diesel Engine Dealers, Diesel Engine Manufacturers Edit ThisDoneria Iron & SteelsRate this11/124, Chini Ka Raza,Ram Bagh,
Yamuna Bridge, Agra

Names of 31 companies that GIVE US RESPONSE:

NAME

ADDRESS

WEBSITE/MAIL ID.

1. Dawar Shoes

Near Bapu Asaram

Asaram, 12.5 Km, AgraDelhi Road, Sikandra,
Agra-282007

pdawar@sancharnet.in

2. Foot Style

59-60, Sheetla Mau Rd,

Rajeev Ngr, Dayal Bagh,
Agra - 282005

www.grotal.com/footstyleagra

3. Tej Shoe Tech,

10-11, Mile Stone,

Mthura Road, Artoni,
Agra - 282004,

tejshoetech@tejshoetech.in

4. Roger Shoes,

Roger Industries
Ltd,Artoni, Agra.

www.rogerxport.com

5. KAF FOOTWEAR

Khasra No.860, Mathura

Road Runkata, Agra.

kafind@gmail.com

6. Khan Impex

KANPUR U.P. INDIA

www.khan-impex.com

7. The Rishabh
Velveleen Ltd.

9th Km Haridwar Delhi

Road, Uttarakhand India

http://www.velveleen.net

INDUSTRIES

8. Leatherage

9. Maulik Leathercrafts
Private Ltd

Kanpur U.P. India

A-92/94, Pipdic Industrial
Estate Mettupalayam
Pondicherry, Tamil Nadu
India

leatherage@inkanpur .com
maulikleather@hotmail.com

10.

Fairben Venchers

11.

Shankar Gram
Udyog Sewa Sansthan

26,Nirman Apartments,
Mayur Vihar I, Delhi
India

fairben@hotmail.com

2, Shakar Pur Near U 149, Vikas Marg, Delhi

India

gargpk@ndf.vsnl.net.in

12.

Great Ventures

No 2 B, Jahnavi Heights,
Babu Jagan Street,
Kannan Bala Nagar,
Arumbakkam, Chennai,
Tamil Nadu India

Hari.venture@gmail.com

13.

Kirti Creation

Shop No 5, 1st Floor Tara

Complex, Near Police
Station, Udyog Vihar,
Gurgaon, Haryana India

Kirticreation.tradeindia.com

14.

No27/3, VVKoil Street,

Periamet, Chennai, Tamil
Nadu India

mubeen@hotmail.com

15.

GMCHROAD,
BHANGAGARH,
GUWAHATI, Assam India

Zaki Global
Agencies

Freedom Mecical
Services

16.

Shoe-Mantra

17.

Frfeudenberg
Nonwovens India Pvt.
Ltd.

gautamrai@hotmail.com

900/1, Gurdwara Road,

New Delhi India

Sachdeva.mantra@gmail.com

104, POONAMALLE
ROAD, OPPOSITE SINDRI
COLLEGE, Chennai,
Tamil Nadu India

ashish.joshi@gmail.com

18.

Changi Enterprises

No 28, Nabiullah Road,

Fatima Manzil, Bhendi
Bazar, Mumbai,
Maharashtra India

changi.hasnain@gmail.com

19.

Crochet India

C-5A, Rama Park, Near

Goodluck Public School,
Uttam Nagar, New Delhi
India

mani@gmail.com

NO 10, SRI SARASWATI

MUTHU PALANIAPPA
NAGAR, NAGALKENI,
CHROMEPET, Chennai,
Tamil Nadu India

www.seekandsource@gmail.com

3 A, Uttung, Samant
Wadi, Off Sonawala
Road, Goregaon E,
Mumbai, Maharashtra
India

kelkar@seffshoe.co.in

No. 19, Ist Floor, Friends

sanjay@hotmail.com

20.Indimica Impex Pvt.

Ltd.

21.

Seffshoe
Diabetic Footwear

22.

KN

Enterprises

Avenue, Arumbakkam,
Chennai India

23.

134,Tiljala Road,
Kolkata, West Bengal
India

www.grotal.com/B.M.enterprise

24.

64/98c, Milk Colony,

Belgachia, West Bengal
India

mayuruniquiter.com

25.

Nehal
Leatherworks
26.
Techmates

Jaipur House Agra India

Nehal.leather@gmail.com

22, Gandhi Nagar .

282003 . Agra

Shisodiya.amit@gmail.com

27.

3/94, Transport Nagar .

282002 . Agra

Ashwani.uday@gmail.com

28.

Shop No. 3 & 4, Block

No. 19, Shoe Market,
Sanjay Place . 282002 .
Agra .

www.grotal.com/shelconfootwear

29.
Metro &
Metro

5/170, Halwai Ki
Bagichi, Mathura Road
. 282002 . Agra .

Praveen.metro@gmail.com

30.
Hits
Exports

1/87-a, Panchkuiyan .
282002 . Agra

hits@sancharnet.in

31.
Neelson
International

54, Basement Floor,

Opp.vikash Sheel
Bharat, Transport
Nagar . 282002 .
Agra .

sajid@neelson.co.in

B. M.
Enterprise

Mayur
Uniquoters Ltd

Uday Shoes

Shelcon
Footwear

QUESTIONNAIRE ON SUPPLY CHAIN MANAGEMENT

Kindly put a cross mark (x) in the appropriate box for your response.

Section I: Organization Profile

1. Name of the
organization .....................................................................................................................................................

2. Your organization is :
(A) Original equipment manufacturer (OEM)
(C) Others (Please specify)

[ ]

(B) Supplier to OEM [ ]

.............................................................................

3.Supply chain activity in your organization is related to the following business:

(A) Automobile

[ ]

(B) Electrical & Electronics goods

[ ] (C) Processing

[ ] (D) Any other

[ ]

4.Please indicate your organizations approximate annual turnover in rupees crores:

(A) 100- 500

[ ]

(B) 500- 1000 [ ]

(C) 1000 2500

[ ]

(D) 2500 5000 [ ] (E) Over 5000 [ ]

5. Please indicate approximate trend of profits per year during the last three years:
(A) Increase up to 10%

[ ]

(B) More than10 % [ ]

(D) Decrease up to 10% [ ]

(E) Cant say

(C) Almost constant [ ]

[ ]

6. Please indicate average number of suppliers employed for supplying raw material/ semi-finished
components in the final products :
(A) less than 3

[ ]

(B) 3-5

[ ]

(C) 6 10

[ ]

(D) More than10

[ ]

(E) Cant say [ ]

7. Please indicate the number of employees at your organization:

10

(A) Less than 250

[ ]

(B) 250-500

[ ]

(C) 500-1000

[ ]

(D) More than 1000 [ ]

8. Please indicate average number of buyers( your next downstream member of supply chain) customers of your
organization:
(A) Less than 3 [ ]

(B) 3-5

[ ]

(C) 6 10

[ ]

(D) More than 10

[ ] (E) Cant say

[ ]

Supply Chain Coordination

1. Please rank the various coordination barriers in supply chain of your

company:

Very

Very

Low

High

(A) Different organizational culture/structure

(B) Cross-functional Conflicts
(C) Poor supply Chain Planning
(D) Lack of Channel trust and commitment
(E) Top management Commitment
(F) IT deficiencies
(G) Lack of coherent contracts
(H) Lack of meeting ,cooperation and technical assistance
(I) Resistance to Share Information
(J) Inflexible organizational systems and processes
(K) Resistance to change and adopt innovations
(L) Lack of clear alliance guidelines

2.Indicate your degree of agreement about the following mechanisms to

achieve effective coordination in your supply Chain

Strongly
Strongly
Agree

Disagree
1

) Plans and schedules

(B) Standardization of rules
(C) Flexibility
(D) Contracts

11

(E) Information sharing

(F) Joint decision making
(G) Risk and reward sharing
(H) Resource sharing
(I) Quantity discount
(J) Flexible return policies
(K) Incentive mechanisms
(L) Credit scheme
(M) Effective communication
(N) Joint cost minimization
(O) Collective learning
(P) Knowledge sharing
(Q) Uses of Electronic Data Interchange (EDI)
(R) Order coordination
(S) Performance monitoring
(T) Scheduling of frequent meetings with stakeholders

Manufacturing practices in Cluster MSME - Agra Clusters of UP - Footwear

A number of constraining issues that limited the cluster growth were identified by
different institutions.

The most important factor in terms of foot comfort in this arid area is heat insulation properties of
this footwear.
There is no formation of social capital and complete absence of horizontal and vertical linkages.
Major Problems
The problems being faced by the cluster can be broadly enlisted as follows:
Product deficiencies
Lack of standardization
Absence of innovation and institutional framework for skill, technology, product up gradation
and improved designs
Onslaught of cheaper footwear produced by organized factories
Low productivity and prevailing exploitative marketing channels.
Major Interventions needed
12

World-famous designs were brought in for design inputs.

Skill upgradation & technology induction
Product standardization
Designs and product diversification
Market facilitation

13