SAJITH T.M.

No.104, Aisswarya Magnus, 6th Cross, Kaggadasapura, Bangalore - 560093

Phone: +91 80 25342886, 98453 84073; Email: tmsajith@yahoo.com

Senior Manager - Operations

CAREER OBJECTIVE: To work with a dynamic organization in that will utilize my existing skill sets while providing
opportunities to amalgamate personal enrichment with professional goals.

PROFILE
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Efficient and diligent Professional with experience and knowledge in operations, sales, business
management, with sound backing of MBA and insightful academic exposure across core Marketing and
Finance related subjects.
Rich experience in driving Operations and Client Servicing with high level of flexibility and adaptability, with
a flair for getting through to people and managing them ably.
Presently acting as an Senior Operations Manager with IBM Daksh handling the operational team with
accountability of analysing/ resolving operational issues.
Strategic ability in striking perfect coordination with all involved agencies to ensure smooth logistics
operations.
Excellent communicator with exceptional talent for problem solving through analytical thought processes, as
attested to by a track record for target achievement and employer satisfaction.
Having a proficiency in computers with exposure to Windows XP, MS office, MS project.
Distinction of having received Six Sigma Green Belt training at IBM
Proficiency in implementing Lean Management techniques to improve processes

PROFESSIONAL EXPERIENCE
IBM DAKSH BUSINESS PROCESS SERVICES (PVT) LTD

since Oct07

SENIOR MANAGER-OPERATIONS
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Operations: Accountable for managing/ growing the operations with overall accountability of ensuring that
the back end processes (Data operations) meet all the client SLA requirements. Thrust areas included
processes mapping and monitoring, improvement efforts and customer satisfaction.

Customer Relations: Maintaining Customer Relationship by providing quality service in issuance of policies
and attaining excellent level of customer satisfaction.

Liaison: Liaising with and developed cordial relationship with Clients and managed corporate coordination to
settle the various claims related queries.
Meticulously interacting with clients to gather an understanding of their requirements and ensured
adherence to guidelines specified by the client in implementing financial transaction processes.
Implemented new systems and procedures to ensure maximum process efficiency and processed automation
initiatives.

Team Management: Leading the efforts across managing and monitoring 26 Branches and handling the task of
their training and development, in the process realizing the potential of every member of the team
Continuous improvement of the processes and reduction of costs using Lean, Six sigma, etc. and
Transitioning of new processes - Impact assessment, Meetings with client, Headcount planning &
recruitment, On-the-job-training requirements, Seat utilization, Technology requirements, etc.
Business Development: Involved in conceptualizing, implementing and monitoring of winning business
strategies to drive growth in business volumes as well as profitability and leading the efforts across analyzing
and linking various functional, business and corporate strategy of the organization and providing feedback to
management for acceptance along with a road map.

IBM DAKSH BUSINESS PROCESS SERVICES (PVT) LTD

Oct05 Oct07

OPERATIONS MANAGER
-

Directing process operations for back office processes with a team of 2 Deputy Managers and 7 Assistant
Managers ensuring compliance to SLA
Managing transitions of processes from the UK to Bangalore
Driving quality initiatives on the floor using methodologies like Lean and Six sigma
Driving continuous improvement in seat utilization and reduction of costs
Focusing on people development through trainings, projects and by identifying vertical & lateral growth
opportunities for the team members
Business development utilizing existing capability to bring in new business
Planning for contingencies through robust Business Continuity Planning processes

IBM GLOBAL SERVICES INDIA (PVT) LTD

Apr03 Oct05
ASSISTANT MANAGER (OPERATIONS)

Entrusted with the task of managing back end operations and supervising the process and ensuring that the
process metrics are met
Prepared the client billing inputs and ensured that all the data processes were performed at the world class
sigma level.
Guaranteed a continuous improvement in quality through quality initiatives and Six Sigma projects with a
smooth, seamless transition of new processes.
Involved in executing single point of contact for all data processes.

Projects & Training:

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Six Sigma Green Belt Training IBM

Lean Training - IBM
Lean Manufacturing - IBM
Prevention of fraud & Financial Crime Training IBM
Managerial Development Program IBM
Data Protection Act IBM

STANDARD CHARTERED BANK

Feb00 Feb03

OFFICER (CENTRAL OPERATIONS, CREDIT CARD DIVISION)

Merchant Processing and Interchange Settlement Management
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Conducted processed merchant payments and cardholder debits for the clients and
prepared MIS related reports for merchant business
Managed and interchanged settlement between Standard chartered bank, Franchisees, and other banks.
Provided specifications for the system development and reconciliated accounts settlement

Accounts Management:
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Handled and looked after the management of replaced lost card with other card operations which included
card production and despatch.
Entrusted with the task of looking after accounts management unit Credit limit increases, Product upgrades
and downgrades.

QUALITRONICS PVT. LTD.

Aug99-Feb00
ASSISTANT SALES MANAGER

Initiated and developed relationships with key decision makers in target organizations for business
development with effective distribution management and dealership
Identified client requirements & specifications, making sales presentations and promoted sales activities
obtaining approval for production sample and conduct price negotiations to firm up the orders.

INTERNATIONAL BUSINESS GROUP PVT. LTD.

Nov98-Feb99

BUSINESS EXECUTIVE
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Undertook management of an office development project which included planning, negotiating with
contractors and vendors, scheduling of tasks, excising procedures, and purchasing.
Looked after office administration which involved purchasing, scheduling and conducting of training
programmes accompanied with liaisoning with clients.

PUNWIRE MOBILE COMMUNICATIONS LTD.

July97-July98

ASSISTANT SALES OFFICER

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Managed the marketing functions with effective channel management for solutions and clearances.
Followed up with sales team for sales promotional activities.

EDUCATION & PROFESSIONAL DEVELOPMENT

MBA (MARKETING & FINANCE)
Bharathiar School of Management and Entrepreneur Development, Bharathiar University
B.SC
Z.G. College, Calicut University

PROJECTS UNDERTAKEN
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Study of office automation products market for HCL Ltd., Bangalore.

Study of the scope for automated laundry at Coimbatore.
Copy writing assignments for various advertisement agencies at Coimbatore.
Development of software for helping resellers in developing a suitable marketing mix.
Motorola Sales Training.
Fraud detection and Risk training Standard Chartered
Basic Blue-Manager Development Training at IBM
Basic Practitioner Certification in Neuro Linguistic Programming (NLP)
Advanced NLP & Advance Language Patterns course with Owen Fitzpatrick

OTHER DETAILS
Languages Known: English, Hindi, Malayalam, and Tamil
Date of birth: 30th May 1972