The Official Publication of the Cleaning Industry Trainers Guild

February 2015 l Issue 73

Thomas D. Duchesne
and Dominic L. Bratta
Elected to Cleaning Industry Pinnacle
Award for Lifetime Achievement
FOR IMMEDIATE RELEASE February 23, 2015

The Simon Institute is pleased to

announce that Thomas D. Duchesne and Dominic L. Bratta of the

United States Postal Service have
been selected as joint winners of
the prestigious PINNACLE AWARD
for 2015. The PINNACLE AWARD
recognizes Outstanding Contributions to the Cleaning Industry and
the (OS1) Program. It is the preeminent recognition in the facility
cleaning industry that is based on
representative benchmarking organizations that operate cleaning organizations on a peer review basis.
Thomas D. Duchesne
Tom and Dominic were chosen
by graduates of Janitor University presented the award at the Cleaning
to honor them for their industry- Industry Awards Banquet during
wide contributions. They will be the Simon Institute Symposium at

Inside
This
Issue

Pinnacle Award
i 2015 j

the Brown Hotel in Louisville, Kentucky, on Monday, August 10, 2015.

Presentation of the award will be by
the 2014 Pinnacle Award honoree,
Kelly Atkinson.

Thomas D. Duchesne
During his 30 plus year career
in the United States Postal Service
Thomas Duchesne has held multiple senior positions in Maintenance Operations, Distribution
Operations, In Plant Support, Plant
Management and Headquarters
Maintenance Management. Currently as Manager of Maintenance
Operations (HQ), Tom and his
group establish maintenance policy
directing over 39,000 maintenance
(Continued on Page 2)

Meet UNC
Charlottes
Solomon Franklin

Career Day at
Victorville
Elementary

ProTeam
Products
Improvements

PortionPac
Changes Packaging
and Labelling

Rubbermade
Introduces New
Brute Barrel

PAG E

PAG E

PAG E

PAG E

PAG E

Page 1

The Official Publication of the Cleaning Industry Trainers Guild

Cleaning Industry Trainers

Guild Leadership Group
Officers
President
Joseph Garcia
GMI at UCLA
Vice President
Mary Clark
Michigan State University
2nd Vice President
Guido Piccarolo
Los Angeles Habilitation House
Communication Director
& Editor-in-Chief
Chris Wallace
Service Point

Advisory
Committee
Julian Castillo
The University of Texas at Austin
Melody Hartford
Rappahannock Goodwill Industries
Nick Pangaro
Project Consultant at USPS
Chris Romero
Sandia National Labs
Matthew Lawrence
Wake Forest University
Anna Tobias
University of Michigan
Mark Samios
Cleaning Alliance Representative
PortionPac

Editor-in-Chief: Chris Wallace

Publisher: Clark Kidman
The Cleaning Gazette is the official publication of the Cleaning Industry Trainers Guild.
The Cleaning Gazette is published monthly to
promote the growth of professionalism in the
cleaning industry. For subscription information
contact via email jill@managemen.com

Page 2

Thomas D. Duchesne
and Dominic L. Bratta
Elected to Cleaning
Industry Pinnacle
Award for Lifetime
Achievement
(Continued from Cover)

professionals including 16,000 inhouse custodians throughout the

Postal Services 30,000 plus facilities.
In 2010 Tom began a major multiyear modernization project to completely rewrite custodial operation
policy defined within the USPS MS47. Since the 1960s USPS custodial
operations were based on the MS-47.
Several attempts to modernize the
custodial operations failed with only
minor changes made to the MS-47.
Key elements of the new custodial
operations program included utilizing ISSA cleaning times, and implementing team cleaning based on
standardized simplified janitorial
processes. In 2012 Tom initiated the
process to determine the correlation
between existing MS-47 policy and
the actual activities being performed
by USPS custodians. This effort, assisted by the consultant firm ManageMen and a team of USPS stakeholders, identified inefficiencies and
recommended exploration of modern methods and standards.
After an extensive Strength,
Weakness, Opportunity and Threat
(SWOT) analysis a business plan was
developed to evaluate changes to the

February 2015 l Issue 73

MS-47 and pilot test the results. In

2013 the new process and standards
were extensively evaluated in an Alpha Test conducted at the Salt Lake
City distribution center. A team of
USPS transition managers were
trained during this successful test.
Columbus Ohio was chosen as
the Beta Test site to verify results
achieved in Salt Lake City. Upon
successful completion of the Beta
test the USPS began a national rollout of Team Cleaning at mail processing facilities.
As of February 15, 2015, 20 facilities, with 9 million square feet of
space have been transitioned to the
new process.
Tom is a Certified Plant Maintenance Manager (CPMM) by the
Association of Facility Engineers
(AFE) and a Certified Maintenance
and Reliability Specialist (CMRP)
by the Society of Maintenance and
Reliability.
Tom has represented the Postal
Service on both the Federal Facilities Council and the National Institute of Building Sciences. Tom holds
both a Lean Six Sigma Green Belt
and Black Belt.
Tom values family activities,
working with wood, and membership at a local shooting club. He enjoys spending time with his grandchildren. He and his wife of 26 years,
Rosy, have four children. They have
settled in Cranberry Township,
Pennsylvania.
(Continued on next page)

The Official Publication of the Cleaning Industry Trainers Guild

Dominic L. Bratta

Dominic L. Bratta
Dominic L. Bratta is the Manager
Maintenance Planning & Support
for the US Postal Service. During
his 37 year career, he has acquired
a diverse background having held
positions including Manager Maintenance Engineering, Maintenance
Manager, and Senior Plant Manager.
Since 2006 he has been responsible
for Integrated Logistics Support for
national capital acquisitions. Dominic has successfully negotiated several challenging agreements with
the American Postal Workers Union
including the most recent custodial
policy changes. Currently Dominic
is responsible for national implementation of the Custodial Team
Cleaning Program.
Dominic earned his Bachelor of
Science at State University of New
York and achieved his EMBA and

Graduate Management Certificate

from Hofstra University. Dominic is
an experienced trainer and lecturer
having addressed small and large
audiences both internal and external to the US Postal Service. Dominic holds both a Lean Six Sigma
Green Belt and Black Belt.
During the implementation
phase of the USPS Custodial Project, Dominic led the team of subject
matter experts in the Alpha and Beta
test of the new process for Housekeeping facilities. Upon completion
of the beta test the team developed
a new MS-47 document incorporating the necessary changes and modernizing the manual to meet current standards. Using the provisions
in the union agreement, Dominic
negotiated the memorandum of
understanding with the American
Postal Workers Union (APWU) that
incorporated the new MS-47 manual.
Currently Dominic is leading the
effort to transition facilities from
traditional zone cleaning to team
cleaning with goals to have 100
USPS facilities transitioned during
2015. These facilities are the largest
ones in the USPS portfolio.
Dominic values family activities,
the outdoors, marksmanship, and
competitive shooting sports. He
enjoys hiking, and camping, and
the beautiful countryside with his
wife of 37 years, Mary Ann, and his
daughter Nicole. He has participated in the annual World Champion-

February 2015 l Issue 73

Pinnacle Award
i 2015 j

ship competitive shooting event for

the past 25 years.
The USPS transition to the new
MS-47 is arguably the most massive custodial reorganization project in cleaning industry history. The
transformation is based on engineered processes, scientific studies,
benchmarked best practices and
professionalizing custodial work.
The USPS has standardized
and reduced the number of cleaning products used to support their
cleaning operations. They are currently expanding custodial training
sites throughout the U.S. and are
introducing cleaning for health for
all occupants in each of their mail
processing facilities.
For more information about the
Pinnacle Award, Thomas D. Duchesne,
Dominic L. Bratta or Simon Institute contact
Paul Condie, President of the Simon Institute
at paul@simoninstitute. org.
The Simon Institute is an ANSI Accredited
Standards Developing Organization.

Page 3

The Official Publication of the Cleaning Industry Trainers Guild

February 2015 l Issue 73

Meet UNC Charlottes Solomon Franklin

Solomon Terence Franklin is originally from Greensboro, North Carolina.
H H H
He is a graduate from the University of
North Carolina at Charlotte where he
Solomon
earned a Bachelor of Arts Degree conFranklin
centrated in Graphic Design, a Bachelor
was recently
of Arts Degree in Africana Studies and
named the
a Master of Arts Degree in History with
a focus in Public History. He currently
2015 Staff
works at UNC Charlotte as a Program
Development and Education CoordiEmployee of the
nator within Facilities Management. In
Year
this role, Mr. Franklin is responsible for
developing and implementing continuin the category of
ous improvement initiatives, strategic
Community/
planning measures, staff development
Public Service at
activities, leadership training, print and
UNC Charlotte.
digital design, and managing the TarH H H
geted Selection Interviewing process.
Mr. Franklin is a certified Facilitator
with Development Dimensions Inter- Solomon Franklin, UNC Charlotte Program Development and
national, Inc. (DDI) to teach Targeted Education Coordinator within Facilities Management.
Selection and Leadership courses in
ganization of the 100 Black Men that helping them reach their full potential.
their catalog.
Mr. Franklin is a proud member of mentors underserved youth. The UNC He leads others to do great things for
the 100 Black Men of Greater Char- Charlotte Chapter of the Collegiate 100 their work and civic communities. He
currently mentors also exemplifies how much can be aclotte, Inc. He currentstudents at Turning complished when no one cares who
ly mentors two young
Mr. Franklin employs a
Point Academy. Mr. gets credit for the accomplishments
men, one in middle
style
of
leadership
in
his
Franklin led the achieved.
school and one in
high school. In 2012
job and community service Collegiate 100 at Mr. Franklin has been nominated
UNC Charlotte to and selected as a one of 28 Success
Mr. Franklin received
roles bringing out the best
earn the 2014 Na- Leaders in the Greater Charlotte comthe Presidents Award
in other people and helping tional Chapter of munity by the YBM Leadership Alliance
from the 100 Black
the Year.
and is dedicated to creating the condiMen of Greater Charthem reach their full
Mr.
Franklin tions for success for future generations.
lotte, Inc.
potential.
employs
a
style of
Mr. Franklin also
leadership in his
Full article is available on
serves as the Staff Adjob
and
community
service
roles
bringhttp://www.ybmleadership.com/
visor of the UNC Charlotte Chapter
solomon-terence-franklin/
of the Collegiate 100, an auxiliary or- ing out the best in other people and

Page 4

The Official Publication of the Cleaning Industry Trainers Guild

February 2015 l Issue 73

Career Day at Victorville Elementary

By Joseph Garcia
GMI Building Services
It was career day recently at Victorville Elementary School, and I was asked
to speak to fourth grade students about
facilities management. I was excited I
could take time out of my schedule and
speak to the students, one who was my
daughter, Samantha Garcia, about what
I do for GMI Building Services. I was
able to discuss the importance of janitors/custodians in building services, especially in the school environment. The
students were very smart and all had a

respectful relationship with the building custodians that worked on the campus, which was great to hear.
I also wanted to take advantage of
the time with the students to discuss,
Your Health is in your Hands. This is
a coloring book developed by John
Walker to teach children about the importance of washing their hands and
good hand hygiene. To my surprise the
students had a great understanding of
why it is important to practice good
hygiene and disease prevention. The
students were very excited as we fol-

lowed the seven step process to washing

hands, as they all colored the pages. We
also all had a good laugh when discussing ten good times to clean your hands.
It was a great time, very informative,
and the students really interacted in the
discussion. The coloring book was very
popular and was a good way to teach
the students while having fun.
I believe using this book to get the
message about hand hygiene to young
children is a great idea, and recommend that other trainers find a way to
get the word out.

Fourth graders in Victorville learn the importance of hand hygiene with Joseph Garcia from GMI Building Services.

Page 5

The Official Publication of the Cleaning Industry Trainers Guild

February 2015 l Issue 73

ProTeam Product Improvements

Mean Better Solutions for Users
ProTeam continually searches for improvements to our products that provide
better solutions for our users. One of the
items we have worked hard to consistently improve is the switch box design. Starting in 2008, the shape of the on/off switch
box changed from a squarish shape to a
rounded edge providing a more durable
and heavy duty switch box. In 2012, the
pigtail cord was reduced in cord length to
7.5 inches for safety reasons making the
pigtail unable to tie. In addition the cord

gauge changed to 16-gauge to match the

entire system. Most recently, in July 2014
the extension cord was improved with a
new jacket and addition of a solid ground
pin. Both of these changes provide less
twisting of the cord resulting in longer
life of the extension cord. ProTeam will
continue to investigate improvement opportunities to provide the best experience
for our users. Please contact ProTeam
Customer Service or your local distributor with any questions.

U P D A T E H U P D A T E

The shape of the on/off switch box changed

from a squarish shape to a rounded edge
providing a more durable and heavy duty
switch box.
ProTeam extension
cord was improved
with a new jacket
and addition of a
solid ground pin.

U P D A T E H U P D A T E

PortionPac Changes Packaging and Labelling

H
H
H
H
H
H
H
H
H
H
H
H
H

Page 6

Single pacsno 2 and 3 tear pac labels

The new pacs are clear (not opaque)
One seal seam not two
No paper label or glueits laminated
Label info wont run if wet
Actual tear pack if you cant find your pac cutter
Cartons slightly different size
Carton has a Kleenex type dispenser feature
No changes to active ingredients
No changes to MSDS
Additional dye is so spray bottle solution is more pink
Full EPA info on each pac
All PortionPacs will upgrade to these pacs in the near future

The Official Publication of the Cleaning Industry Trainers Guild

February 2015 l Issue 73

REGISTER NOW

Did You Know?

Rubbermaid launched a
new, more durable Brute
barrel. Make sure you are
receiving the latest!

(OS1) Trainer
Earn your Certificate in the (OS1) Trainer Course
ManageMen is currently bringing its
(OS1) Trainer course into alignment with
the ASTM-E2659. This means submitting
our curriculum, document control and
business plan to a rigorous 3rd party
audit. This workshop is to complete
the process and deliver our training
programs in alignment with the ANSI
CAP requirements.

Monday April 27th &

Tuesday April 28th, 2015
The Contemporary Hotel and
Convention Center, Orlando, FL

What You Will Learn

You will learn how to improve your (OS1)

Boot Camp Workshop and Basic Training
with the most recent improvements in
tools, training techniques and safety
considerations.
Update your classroom training
materials, test drive the all new (OS1)
Boot Camp Workbook and learn how to
deal with your most difficult challenges.
You will also have two days to interact
with the best trainers in the cleaning
industry. Mentoring by the best is an
interactive sport.

50% EASIER TO
LIFT LINERS,
SECURE LINERS
WITHOUT KNOTS
Improved productivity meets iconic
durability with the new BRUTE

Walk to Magic Kingdom park, or catch the

Resort Monorail as it breezes through the
iconic A-frame Contemporary Tower.

Who Should Attend?

If you are an (OS1) Trainer or Job Coach,

if you work in HR, Communications
or Safety, if you manage custodians
or custodial trainers in an (OS1)
organization this class is for you.

Container from Rubbermaid

Commercial Products. Venting
channels make removing liners
50% easier while bag cinches allow
for knot-free liner changes. With
the vented BRUTE Container your
toughest job just got a whole lot easier.

For more information and to register please visit:

http://managemen.com/education/

2015 ManageMen All Rights Reserved www.managemen.com Rev. 3 MAR 2015

SHIPPING
NOW
Page 7

The Official Publication of the Cleaning Industry Trainers Guild

February 2015 l Issue 73

Reminder: Bakers Dozen

Inservice Lessons for 2015

2015

March 26-27, 2015

Simon Institute Meeting

Mark Your
Calendar

Hotel Albuquerque
Albuquerque, NM
www.simoninstitute.org

April 27-28, 2015

September 10-11, 2015

(OS1) Expert Trainer

(OS1) Coach Class

Disneys Contemporary Hotel

Disneys Grand

Orlando, FL

Californian

www.managemen.com

Anaheim, CA
www.managemen.com

Super
Secret
Websites
Websites you should check
regularly for professional
updates include:

June 17-19, 2015

(OS1) Workloading Workshop

October, 2015

Mt. San Antonio College

Janitor University

Walnut, CA

Little America Hotel

www.managemen.com

Salt Lake City, UT

more details to come

August 9-11, 2015

Simon Institute

October, 2015

Symposium

Simon Institute Meeting

The Brown Hotel

Little America Hotel

Louisville, KY

Salt Lake City, UT

www.simoninstitute.org

more details to come

Page 8

www.managemen.com
www.managemenstore.com
www.simoninstitute.org
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www.youtube.com/user/os1channel
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https://twitter.com/JanitorU