Lexmark

MS310/MS410/MS510/MS610 &
MX310/MX410/MX51x/MX61x
Field Awareness

Lexmark Confidential

Field Awareness Review

The following slides contain issues that were seen during

product testing and may occur in the field. Please
familiarize yourself with each of these issues, as you will
be tested on the key concepts at the conclusion of the
lesson.
Samples and reference images are provided where
available.

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Toner Cartridge Replacement Guidelines

When to replace the Cartridge:
Broken port shutter
Smart Chip read errors (31.4X)
Cartridge motor stalls (201.2X)

DO NOT replace the Cartridge for PQ defects!

All PQ defects are associated with the Imaging Unit.
The Cartridge does not contain any EP components.

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Imaging Unit Replacement Guidelines

When to replace the Imaging Unit:
PQ defects associated with Imaging Unit components:
Spots, streaks, jitter, leaks, etc.

PQ defects associated with Photoconductor Drum defects:

Dings, scratches, spots, leaks, etc.

Smart Chip read errors (31.6X)

CTLS read errors (31.2X)

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Replace cartridge, 0 estimated pgs remain [84.3x]

This new state occurs when the machine has determined that the
cartridge is out of useable toner.
The machine will hard stop to prevent damaging the imaging unit
by running the device without any toner.
The only way to clear this message and resume printing is to
replace the toner cartridge.

Shaking the cartridge will NOT allow you to continue printing.

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Replace imaging unit, 0 estimated pgs remain [84.3x]

This new state occurs when the machine has determined that the
imaging unit has reached its rated page count capacity or its
cleaner capacity.

The only way to clear this message and resume printing is to

replace the Imaging Unit.

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230.03 Paper Jam Duplex Unit area

This Duplex jam is caused by excessively skewed media or
shingle/multi-feeds being fed into the duplex.
If caused by excessive skew, check to make sure the tray side
guides are set correctly.
If shingle or multi-feeds are frequent, fan the media or replace it.
Pick tires, pick assembly, and/or the separator assembly (MS510,
MS610) may need to be replaced for frequent shingle/multi-feeds.

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241.24 Paper Jam - Tray Area

Paper that is heavily corrugated (ridged or uneven) may not pick
from the Tray.

The leading edge bumps on the bottom of the diverter resulting in a

paper jam.
To correct, try flipping the paper over, or turn it 180 degrees.

If that doesn't help, will need to replace the paper.

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242.42 Paper Jam Tray Area

The Paper Tray is closed with stripped paper in paper path. This will
happen if the paper tray is overfilled causing the paper to be pushed
up into the paper path.
Make sure the tray is not overfilled. Use the level indicator found in
the tray.

Verify if the Media Size & Type Setting matches actual paper size &
type loaded.
Make sure the tray guides are set correctly.
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Imaging Unit Late Life Edge Streaks

As the Imaging Unit nears its end of life, vertical streaking may be
seen on the edges of the printed page.

Replacing the imaging unit should resolve the problem.

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250.06 Paper Jam MPF Area

This error means that the printer failed to feed from the MPF tray.
The primary causes have typically been either of the following:
1. The media is backing away gradually from the feed nip due to the cycling motion
of the MPF lift plate.
2. The media is skewed in the MPF tray (caused when loading media with the side
guides not set correctly)
3. Shingle sheets in the middle of a stack of media when loaded into the MPF tray.

Issue 1 is typically seen with media sizes smaller than LTR/A4. To

prevent it from happening, the MPF extender can be moved inward
until it butts up against the trailing edge of the stack.
Issues 2 and 3 can be corrected by setting the side guides snug
against the paper and making sure there aren't any individual sheets
protruding from the media stack.

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Partial Image and Blank Pages

These may be seen occasionally due to the flushing feature.
If the customer sees excessive occurrences, the pick system will need
to be checked and possible parts replaced:
Pick tires
ACM

Separator assembly (MS510, MS610)

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Media Coming Out Wrinkled or a Milky Appearance

The printed image has a milky or running appearance on the
paper.

This defect normally occurs with very light media or paper that has
been exposed to high humidity.

Continued on next page...

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Media Coming Out Wrinkled - cont

Check to make sure the media used is supported. If not, replace with
supported media.

Check to see if the media is stored properly.

Example of improper storage: Media stored out of its packaging while not in the
printer.

Try a new ream of supported media.

If the media is not the cause, the fuser may need to be replaced.

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Horizontal Dark Band on Printed Pages

On a single page, a horizontal, dark band located about 37mm or
1-1/2 inches from the page top can be seen. This typically appears
in a graphic but can also appear in text.

Continued on next page...

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Horizontal Dark Band on Printed Pages cont

The likely cause is toner contamination on the charge roll.
The band appears in the first 37mm (1-1/2") of a page. Typically, it
will clear up in the first 30-40 pages or with continuous printing.
If the defect still occurs replace the Imaging Unit.

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Vertical Band in the Middle of the Printed Page

MS310, MS410, MS510, & MS610 Only

If printing a full-coverage job on Letter or A4 immediately following

a narrow media print job, you may see a large, dark, vertical band
in the printed image.
The band is same width as the narrow media used in your prior job.

Continued on next page...

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Vertical Band in the Middle of the Printed Page cont

This effect is caused by a non-uniform charge on the
Photoconductor drum when printing a narrow media.

The result is a "ghost image" of the narrow media job.

The charge differential on the photoconductor will dissipate after a
short time.

To avoid this type of print defect, giving the printer time to cool after
printing narrow media before changing the paper size to a larger
media type.

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J-seal Leaks on the Imaging Unit

Occasional J-seal leaks have been seen from the Imaging Unit.
Toner will be seen on the main frame near the Imaging Unit sides.
If toner build up is excessive, it may even fall into the Tray below.
Cleanup with a toner vacuum may be needed.
Replace the Imaging Unit to fix the problem.

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Constant Door Open Message

This issue is most commonly caused by improper installation of the
toner cartridge usually by installing it slowly into the printer.

If the cartridge isnt fully seated, the front door wont close.
A cartridge retainer finger protrudes from the guide rail; it is
actuated when the front cover closes. If the cartridge isnt installed
properly, the retainer cant actuate and the front door will not close.

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Printer Prematurely Posts Bin Full Message and Stops Printing

MS310, MS410, MS510, & MS610 Only

The printer stops printing and shows a Bin Full message even
though there are only few sheets of paper in the output bin.

In high humidity environments, paper may curl or smile" in the

output bin.
The curled side of the paper may touch the Standard Output Bin
Full Sensor and trigger the message.

Continued on next page...

Lexmark Confidential

Printer Prematurely Posts Bin Full - cont

To prevent this issue, decrease the amount of paper curl by following
the suggestions below:
Store paper in a low humidity environment.
Keep the paper sealed in its original packaging and remove it only when you are
ready to use it.
If the paper stack has been seated in the tray for some time, remove it, flip it over,
and then put it back in the tray. Depending on the type of paper, this procedure
can reduce the amount of curling.
Do not operate the printer where it can be exposed to higher than normal levels of
humidity.

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Printed Sheets Do Not Stack Properly in the Output Bin

MS310, MS410, MS510, & MS610 Only

Printed sheets do not stack properly in the output bin and may push
printed pages onto the floor (1).

In high humidity environments, paper may curl or smile" in the

output bin.
If the curl is severe enough, the back of the sheet will rise above
the rollers (as seen below) and be hit by the next sheet (2).
1

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Printed Sheets Do Not Stack Properly - cont

To prevent this issue, decrease the amount of paper curl by following
the suggestions below:
Store paper in a low humidity environment.
Keep the paper sealed in its original packaging and remove it only when you are
ready to use it.
If the paper stack has been seated in the tray for some time, remove it, flip it over,
and then put it back in the tray. Depending on the type of paper, this procedure
can reduce the amount of curling.
Do not operate the printer where it can be exposed to higher than normal levels of
humidity.
To avoid the paper being pushed onto the floor, pull or lift the paper output bin
extender.

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No Bin Full Message when Using Narrow Media

MS310, MS410, MS510, & MS610 Only

The printer does not sense that the output bin is full with media
narrower than 7.5 inches (190.5 mm). Paper may be push on the
floor.
This is due to the location of the Standard Output Bin Full
Sensor and NOT a defect.

Test the printer with Letter/A4 or Legal-sized paper to confirm the

sensor is functioning as designed.
The fix is to pull or lift the paper output bin extender and remove the
media from the output bin before it stacks above the rollers.

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Front Access Door Not Closing when Pushed from the Left Side

The front access door may not close completely if pushed only from
the left side. The printer will not go into Ready mode.

Continued on next page...

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Front Access Door Not Closing - cont

Close the front door by pushing on both the left and the right-hand
sides at the same time, or on its center, as shown in the images
below.

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Unable to Load Paper into the Multipurpose Feeder

The customer cant load 100 sheets of plain paper at the same time
into the Multipurpose Feeder (MPF) because of a plastic bail.

Either load paper in two smaller stacks or lift the bail (see image
below) when sliding in the paper stack.

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Sporadic 200.29 Paper Jam ESD Ground

ESD grounding is critical to proper operation.
ESD Ground points MUST be properly reinstalled and verified:

MPF Stiffener Bracket

MPF Shaft
Exit Static Brush
Lift Plate Ground

Failure to reinstall ground mechanisms will result in sporadic 200.29

paper jam messages.
Other ground points to note:
Transfer Static Brush
Input Shaft
Frame Upper Top

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Controller Board Connectors

JARW1 / JARW2 (circled in Blue): Connectors are interchangeable.
No damage, no adverse effect on printer operation.

JT_PRE /JP_PRE (circled in Red): can be switched.

No damage will occur, but Tray Present / Paper Present will not function properly.
Only present on eTask models.
Cable ends are color coded to match controller.

JLIFT1 / JCART1 (circled in Yellow): Can be switched.

Could result in over packing the Imaging Unit with toner.

JLIFT1 is only present on eTask.
Printer will not pick paper from Tray 1.
Cable ends are color coded to match controller.

JUICC1 or JOPP1 (depending on model) (circled in Pink): FFC cable

can be plugged in backward.
Controller Board marked CONTACT to indicate correct cable orientation.
Plugging in backward will not do damage but control panel will not function will
beep 5 times.
Continued on next page...
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Controller Board MS310/410/510/610dn

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Controller Board MS610de & MX310/410/51x/61x

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Controller Card Removal MX310/MX410/MX51x/MX61x

The controller card area has several cables.

The connectors are color coded.
The fan should be removed for access to cables
The toroid holder unclips

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Loss of Collation in the ADF

The ADF s output will lose collation when the curled pages slide
underneath each other.
The solution: The customer should try changing the paper used in
the printer, or wait a few minutes between printing and coping.

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Curl in the Media Causing ADF Duplex Jams

The engine with a mixture of media and environment can produce
excessive curl in the media.
When pages with 20mm of curl or greater are run through the ADF,
the duplex cycle will cause the pages to get sucked back in the
recirculation path.
To resolve, try changing the paper used in the printer or wait a few
minutes between printing and coping.

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Jams in the ADF Duplex Due to Dog-Eared Pages

Pages that are dog-eared will catch on the paper path during recirculation, causing the page to stop and skew in the ADF duplex
path.
To resolve, use the flatbed scanner for questionable pages and the
ADF for undamaged, good quality pages.

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ADF Misfeeds on High Coverage 100% Cotton Media

MX310 Only

The MX310 ADF has a separation pad which is different from the
MX410, MX510, and MX610.
The high coverage pages may drag the previous pages through the
separation system.
To resolve, fan the pages and/or divide the job scanning job.

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ADF Multi-feeds with Hole Punched, Stapled or Edge Weld Media

MX310 Only

The ADF may multi-feed when it cant separate the pages. This is
especially likely on poor quality pages or those that are stapled, hole
punched or have edge welds.
To resolve, fan the paper and verify that the pages are separated or
use the flatbed scanner.

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Moir Patterns on Copies

It is possible that a combination of scanning and printing can create
Moir patterns.
To resolve, try different copy modes, Photo mode from B/W laser.

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Backside Images on Copies

MX610 Only

The MX610 series machine uses a CCDM scanning apparatus,

which is different from the MX310, MX410, and MX510 series.
To resolve the problem, use Text mode or Mixed mode to help
reduce the background from the page.

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Dark Copies
MX610 Only

Since the MX610 series scanner uses a CCDM scanning apparatus,

the brightness will look different than a MX310, MX410 or MX510
scanner.
To resolve, adjust the brightness in the copy menu.

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