TERESA BATTAGLIA

Phone: 609.502.8009
Email: teresabatt@comcast.net
linkedin.com/in/teresabattaglia
SUMMARY
15+ years experience in start-up businesses, operations management, cost control, employee coordination and
leadership. A unique combination of healthcare management and business ownership experience provide a candidate
with a strong knowledge base valuable for companies seeking operational efficiencies and strong leadership skills.
AREAS OF EXPERTISE

Effective Communication
Leadership
Employee Recruitment & Coaching
Strong Persuasion Techniques

Project Management
Consultant Work
Cost Control
Team Building & Empowerment

Healthcare Industry
Analytics
Business Procedures
Customer Service

KEY SKILLS ASSESSMENT

HEALTHCARE MANAGEMENT Multiple years of experience in this industry with emphasis on customer service,
operational efficiency, quality, analytics and cost control.
BUSINESS OWNERSHIP Enhanced knowledge of establishing an incorporated business such as ensuring compliance
with legal and tax issues as well as building a profitable customer base.

PROFESSIONAL E XPERIENCE
TEREBELLA , LLC

May 2014 PRESENT

FOUNDER

Founded online storefront services for retail and consumer merchandise specializing in gift customization where
we are known for accentuating life one accessory at a time.
Successfully lead marketing initiatives through social media, vendor relationships and personal customer
interaction at local venue events bringing smiles to the faces of our clients.
Consistently stay within budget goals in all areas of the business including advertising, production of products
and shipping and materials cost while offering exceptional quality and tremendous value.

ENCLARA HEALTH, HOSPICE PHARMACY SERVICES , WEST DEPTFORD, NJ

INVENTORY & PURCHASING MANAGER (JULY 2010 MAY 2014)

June 2007 MAY 2014

Coordinated with multiple departments such as finance, account management and operations ensuring supply
chain management efficiency.
Inspired team to consistently meet and/or exceed operational objectives achieving the lowest cost per patient in
company history.
Managed positive vendor relationships as a result of successful contract negotiations.
Achieved highly effective cost control measures through key initiatives such as periodic reevaluation of
procedures, identification of operational inefficiencies and proper training of staff to improve accuracy of orders.
Successfully led reorganization efforts of product through multiple building expansions to accommodate
increases in customer growth. As a result, this significantly improved production levels in both the receiving and
fulfillment services departments.

OPERATIONS MANAGER (JUNE 2007 JULY 2010)

Exceeded department goals through the active monitoring and optimizing of productivity and quality processes.
Increased efficiency and accuracy of orders by collaborating with the technology team to implement production
software enhancements.
Improved workflow through the establishment and implementation of successful operational processes in the call
center and fulfillment departments.

Teresa Battaglia

Resume, Page 2

MAIL ORDER PHARMACY SERVICES (DRUGSTORE .COM ), SWEDESBORO, NJ

OPERATIONS MANAGER (OCTOBER 2005 JUNE 2007)

November 1999 June 2007

Recruited new staff, scheduled to ensure balanced coverage in the pharmacy department, and led informative
team meetings through leadership, not dictatorship.
Proactively coached staff to achieve our targets while taking swift action to encourage underperformers.
Created and spearheaded an internal pharmacy technician certification program in an effort to promote the
professional growth of staff members.
Improved service levels by acting swiftly to customer complaints and devising documented feedback tools for
staff for improved future customer relations.

OPERATIONS SUPERVISOR (APRIL 2002 OCTOBER 2005)

Maintained the team schedules on a daily basis.

Monitored daily workflow to ensure appropriate customer order turnaround times and led the team through any
schedule adjustments.
Processed payroll using various systems such as Kronos, ADP and Paychex.

TRAINING COORDINATOR /LEAD PHARMACY TECHNICIAN (NOVEMBER 1999 APRIL 2002)

Created and conducted the new hire training process and utilized educational handouts for the staff to increase
quality awareness and compliance of policy and procedures.
Devised and held quarterly quality improvement meetings for pharmacist and technician staff.

E DUCATION & CERTIFICATIONS

Bachelor of Arts & Sciences, Sociology, Rowan University, Glassboro, NJ
Accreditation, Active Licensure as Pharmacy Technician issued by New Jersey Board of Pharmacy

AWARDS & DISTINCTIONS

Industry Member Association American Society of Health-System Pharmacists
Industry Member Association National Association of Professional Women
Industry Member Association National Association of Women Business Owners
Industry Member Association US Chamber of Commerce