Professional Documents
Culture Documents
4. The highest level officers shape the . and revise it over time.
A) Strategy B) Quality c) Product D) Process.
5. Supply Chain is .dynamic as compared to operations management. A)More
B)Less C) Equal D) More or Less.
6. Manufacturing management deals with decision making related to production
process so that the resulting goods & services are produced according to specifications
in the amounts & by the schedule demanded at minimum cost. This definition is given
by A) Edward Buffa B) H.A.Harding C) F.W.Tayor D) Gilbert.
7. Manufacturing management is concerned with those processes which converts the
input into outputs. Inputs are raw material, men, machine, methods and the outputs are
finish goods and service. This definition is given by A) F.W.Taylor B)Elton Mayo
C)H.A.Harding D)Edward Buffa.
8. .. management is the field concerned with managing and directing the
physical and technical functions of a firm or organization, particularly those relating to
development ,production and manufacturing. A)Quality B) Maintenance C)Materials
D)Operations.
9.. integrates supply and demand management within and across
companies.
A)Supply chain management B)Operations C) Quality D)Marketing .
10. Supply chain management is an integrating function with primary responsibility of
major business functions and business processes within and across
companies into a cohesive and high performing business model. A) Linking B) Delinking C) Welding D)Casting .
11. Many of the . encountered in the supply chain between different
companies that seek to maximize their revenue within their sphere of interest ,but may
have little or no knowledge or interest in the remaining players in the supply chain . A)
exchanges B) decisions C) Stories D) Blocks .
12. The loosely coupled ,self organizing network of businesses that co-operates to
provide products and service offerings has been called the .. A) Extended
Enterprise. B) Operation management C)SCM D)Marketing management.
13. Guaranteeing acceptable conditions in a global supply chain can be ..
Challenge. A)simple B) easy C) common D) complex .
14.As part of their efforts to demonstrate .. practices ,many large
companies & global brands are integrating codes of conduct and guidelines into their
corporate cultures and management systems. A) Ethical B) Mal-practice C) Good D) Bad.
15. Corporations are making demands on their suppliers ( facilitites,farms ,sub
contracted services such as cleaning ,canteen ,security etc.) and verifying ,through
, that they are complying with the required standard. A) Social audits B)People
C) Company D) Director
16. The basic idea behind SCM is that companies and corporations involve themselves in
a supply chain by .. about market flucations and production capabilities.
A) Exchanging information B) Working C) Doing D) Not exchanging information.
17.In the 1980s ,the term Supply chain management (SCM) was developed to express
the need to integrate the key business processes from the end user through original
.. A) Suppliers B) Owners C) Workers D) Officers.
18. If all relevant information is accessible to any relevant company, every company in
the supply chain has the ability to help the entire supply chain rather than
to sub optimize based on a local interest.
A) Optimize B) Sub-optimize C) other D) each other.
19.In corpora ting SCM successfully leads to a new kind of competition on the global
market ,where competition is no longer of company versus company but rather takes
on a supply chain versus . Form. A) supply chain B) Operations C)
Marketing D) Quality.
20. The Primary objective of SCM is to fulfill customer demands through the most
efficient use of .. , including distribution, capacity, inventory and labor.
A) resources B) Road C)railway D) seaways.
21. In theory ,a supply chain seeks to match demand with and do so
with minimal inventory . A) demand B) supply C) market D) customer .
22.. applies to activities within one company or organization involving
product distribution , whereas , Supply chain additionally encompasses ,
manufacturing and procurement. A) Supply chain B) Material C)Purchase D) logistics .
23. Starting in the 1990s several companies choose to outsource the logistics aspect of
supply chain management by partnering with A) 1PL B) 2PL C) 3PL D) 5PL
24. Supply chain management system are integrated partnership among all links in the
flow of goods and services to the A) Company B) Business C) Customer
D) Supplier.
25. All supply chain activities ,including planning ,sourcing ,producing ,delivering and
providing for returns are handled collaboratively within an integrated supply chain to
ensure the maximum use of A) sheared resources. B) roads
C) Trucks D) Warehouses.
26.In traditional supply chain system ,large companies found it beneficial to vertically
integrate supplier functions and distribution activities to maximize . And
.
A) production , logistical B) Product ,Quality C) delivery , quality D) speed ,
feed .
27. Reliance on .. parties for important supply chain activities such as
raw material procurement and distribution raises concerns related to quality assurance
,timely delivery and adherence to responsible busssiness practices. A) First B) Second
C)Third D) Fifth
28. When companies along a .. make a concerted effort to work
together in the areas of procurement ,production, and distribution an environment of
team work and transparency ,all of the firms involved can experience a greater
competitive advantage. A) supply chain B) Market C) Material D) Production .
29. Supply chain management influences your ability to satisfy the expectation of your
.. and achieve competitive advantage. A) customer B) boss C) employee D)
workers.
30. Any expected or unexpected supply chain disruptions may devastate your
..
A) Business aspirations B) employee relations C)
customer D) Money.
31. To remain competitive ,small firms have to offer superior quality goods at the ..
Prices possible.
A) Lowest B) Highest C) Equal D) Moderate.
32. The need to minimize product costs makes effective chain management
.
A) Vital B) unnecessary C) Rare D) Often
33. The cost involved in every process of the product life cycle and it is the responsibility
of management to ensure that these costs are kept low , so the company can continue
to pass along these savings to the .. A) consumer B) production C)
supplier D)Owner
34. Supply chain management involves identifying those processes that increase
. Without increasing the value of the final product. A) Size B) shape C) quality D)
cost.
35. The processes that are wasteful and do not add value and should be
whenever possible. A) Encouraged B) eliminated C) enlarged D) colored.
36.A company that employs Supply chain management is able to achieve efficiency of
its operations ,since only those . Activities are encouraged. A) value
addition B) non-value addition C) Production D) Maintenance.
37. A company that employs supply chain management can foster close knit
relationship with its suppliers and . , ensuring the timely fulfillment of orders.
A) customers B)company C) Stores D) Purchase
38. A company known for its timeliness and responsiveness will attract more
and will grow as a result of increased output and sales. A) Varity B) Products C)
Competition
D) Customers.
39. Business exists to make . A) Loss
B) Profit
C) Product
D) Service
40. One of the most efficient ways of increasing a companys profit is by ensuring that
.. Are kept as low as possible. A) Cost
B) Wages
c) Bonus D) salary
41.The application of supply chain management by a small company leads to cost
reduction due to elimination of processes. A) Value adding B) wasteful
new D) old
C)
42.The term supply chain management (SCM) was developed to express the need to
integrate the business process in the year A) 1960
B) 1970
C) 1980
D) 1990
43. Supply chain and logistics are the terms and can be used interchangeably.
A) Always B) Never C) Sometime
D)
44. Supply Chain is concept than logistics.
D) Shorter
45. The factors which move the goods from one production point to the other are a part
of
A) Production B) Process
C) Capacity
D) Logistics.
46. Services are . A) Tangible
Perishable
47. Quality = Tangible + .
value) D) Zero defect.
B) Inseparable
C) Constant
D) Non
48. The concept of . has developed out of a need to build quality into the
product rather than inspect the product for quality. A) Internal Customer B) External
Customer C) LEAN D) Six Sigma.
49. Lean Management is an approach linked towards efficient ..management.
A) Inventory
B) marketing
C) maintenance
D) customer.
50. As a result of the many business scandals that have been in the news in recent
years, more academic attention is being given to the role of . In business.
A) Process B) Controls C) Ethics D) Quality.
51. .. Management is an area of management concerned with
overseeing, designing and controlling the process of production and redesigning
busssiness operations in the production of goods or services. A) Supply Chain B)
Operations C) Quality D) design.
52. A .. Is the network of organizations that are involved through
upstream and downstream linkages in the different processes and activities that produce
value in the form of products and services in the hands of ultimate customers? It is also
called as a value chain.
A) Process
B)
Supply Chain
C) Flow
D) Capacity Plan.
53. .. Indicates the quantity of products produced in a manufacturing
system.
A) Variety
B) Flow
C) Volume D) Capacity.
54. refers to the number of subcategories of products and variants of
each product produced in a manufacturing system. A) Variety B) Flow C) Volume
D) Capacity.
55. A . Flow system is characterized by a streamlined flow of products in the
operating system.
A) Intermittent
B) Continuous C) Jumbled
D) Gravity
56. The . production system in the discrete manufacturing industry is an
example of continuous and streamlined flow in the manufacturing system. A) Mass B)
Job c) batch D) assemble to order
57. . Production is the method pioneered by Henry Ford for his Model T
car, and the efficicies he gained enabled him to produce large numbers of cars at low
cost. A) Batch B) Mass C) Job D) Flow.
58. Designing operations system includes making choices with respect to:
B) Technology C) Capacity D) All above
A) Location
59. Which of the following aspect are not dealt with by an operation manager? A) How
much capacity is needed in the planning horizon? B) What layout is best for the
manufacture of companys product? C) How to motivate employee D) which products
/services should be offered?
60. Operations management is applicable -- A) Mostly to manufacturing sector B)
Mostly to service sector. C) Exclusively to service sector D) to manufacturing as well as
service sectors
61. Which of the following is not a typical supply chain member?
A) Supplier
B) Producer
C) customer
D) Retailers creditor.
62. Which of the following is not a typical a typical attributes of goodsA) Manufacture processes are difficult to automate?
B) Output can be inventoried
C) Goods can be resold
D) Quality aspect are
difficult to measure.
63. Conformance to specification is a notion used in - A) Supply Chain B) logistics c)
R&D D) Quality.
64. Production Planning & Control is relatively simple in - A) Jobbing production
B) Batch production C) Mass & flow production
D) Project production.
65. A garage to repair motor cycle is a typical example of
A) Project B) Batch C) Jobbing
D) None of above.
66. Productivity is difficult to be improved in service sector because the work is - A)
typically labor intensive B) difficult to measure C) Often difficult to automate D) all of
the above.
67. Current trends in operations management include all of the following except Just-in- time performance B) Rapid product development C) Mass production D)
Empowered employees.
68. Operation management is a .. Process.
A) Translation
B) Transformation
C) Transaction
A)
D) Transition.
D)
D)
78. A Job order shop would prefer A) Process layout B) Product layout C) GT layout D)
Fixed position layout
79. A Kanab system is also called: A) Lean logistics B) Toyota: Ta-co-ma C) a pull
system D) Japanese MRP
80. Which of the following is appropriate for six sigma quality?
A) Defect per hundred B) Defect far thousand C) Defects per lacks
million.
D) Defects per
decision.
82. Technological change is proceeding at a rapid rate but there are many challenges
such as: A) Robots have not proven useful in manufacturing. B) The internet is too
difficult to use. C) Employees may resist technological change if it not managed well.
D) Technology cannot provide a competitive advantage.
83. The following are characteristics of a service blueprint. A) A flow chart that identifies
high customer contact step. B) Benchmarking C) A histogram D) A Checklist.
84. A major supplier to an auto manufacturer would most likely adopt which production
and inventory strategy? A) Assemble to order strategy. B) Post pavement strategy C)
Make to order strategy D) Make to stock strategy.
85. The three functions of business organizations (Marketing, Operations and Finance)
a
b
c
d
86. Which of the following aspect are not dealt with by an operations manager?
a) How much capacity is needed in the planning horizon?
b) What layout is best for best for the manufacture of the company products?
c) How to motivate employees?
d) Which products / services should be offered?
Adom Smith
Eli Whitney
W. Edwards Deming
Henry Ford
88. The field of operations management is shaped by advances in which of the following
Fields?
a
b
c
d
Intangible product
High customer interaction
Simultaneous production and consumption
Easy to resell.
93. Elomatic (India) Ltd. Produces actuators on an assembly line. If it produced 200 actuators in
an eight hours shift, the productivity of the line is?
a
b
c
d
94. Which quality guru defined quality as fitness for the purpose?
a
Joseph Juran
b
c
d
Philip Crosby
W.E. Deeming
Flegenbaum
95. Volume ,variety and flow are the three aspects used for
a
b
c
d
Product design
Operation
Supply chain
Process design
Jobbing production
Project production
Batch production
Mass and flow production
Jobbing production
Mass & flow production
c) Batch production
d) Continuous production
98. Most operation produce a mixture of both products of services which of the following businesses is closest
to produce pure services?
a
b
c
d
A restaurant
Steel company
An agricultural farm
Counselor/therapist
Labour
Capital
Management
All of above
a) Value
B) Perfection
C) Pull
A)2
B)4 C)3
D)None of
B)Replenishment
135.You may outsource some of your supply chain activities to avoid the .
Cost of warehousing ,fleet operations and staff maintenance. A) Low B)High
C)Equal
D)Un-equal
136. Global supply chain survey 2013 revealed that some of the leading players in
different sectors outsource as much as 60 % of their
and logistics
operations. A) Warehousing B)Employee C)Cost D)SCM.
137. You cannot underestimate the realitlities of global when crafting your
supply chain management strategies. A) Cooling B) Warming C) Competition D)Growth
138.There are concerns that the transportation of cargo by road ,sea and air emit
. Gases to the atmosphere. A) toxic B) fresh C) good D) healthly
139.No can exist without at least one service or product . A) process B)
product C)operation D)Service.
D)Only 3
142. Widespread use of the .. has fundamentally transformed the world into
a global village.
A) News paper B)Printing C) T.V D)Internet
143. A brick and mortar approach to business is no longer the norm as
platforms edge towards occupying the centre stage of business procurement and
supplies strategies.
A) e-commerce B) railway C)
airway D) seaway
144. Increased accessibility of international market comes with greater challenges of
managing expensive . Networks. A) Chain B)Local C) Foreign D) Supply
Chain
145. You must harness your capabilities to achieve quick turnarounds in
the procurement and distribution of stock items. A)Planning B)Decision making C)
Supply Chain D) Production
146.In India we had system of .. craftmen in each village (known as Bara
balutedar in Marathi) who supported mainly agricultural economy mutually. A) 6 B)
12
C ) 15 D)18
147. Before industrial revolution , the products were produced by individuals who had
highly developed skills working with mainly wood and iron. This category of production
is known as .. production. A) Craft
B) Mass
C) Batch
D)
Continuous
148. Industrial revolution is supposed to have started with which
removed the restriction of using either man/animal power in the industry. A) Before
Christ B)19th century C) James Watts steam engine (1764) D) 21st century.
149.Globally the concept of Factory Production is supposed th have started with
A)Adam Smith 1776 B)Frank Gilbreath C)F.W.Taylor D) Charles Barbage
150. saw the potential benefit of developing Interchangeable parts
for the firearms of the united state army in 1801. A) Eli Whitney B)F.W.Taylor C) Frank
Gilbreth D) Gantt
151. Charles Babbage (1832) in his book The economy of machinery and manufacture
he put forward
.. as an additional advantage of division of
164. Physical distribution is defined as handling ,movement and storage of goods from
the point of to the point of consumption or use , via various channels of
distribution process. A) Origin B) Warehouse C)Market D) Railway station.
165. The primary participants of the physical distribution process are
producer,Wholesaler,Distributors,Retailers and .. A) End users B) Raw
material supplier C)Transporter D) Trucks
166.Based on the degree of customer contact , one can visualize three types of desIgns
for service processes A) Low degree of customer contact : quasi manufacturing . B)
Medium degree of customer contact : mixed service C) High degree of customer
contact : Pure service D) All of the above
A ,B,,C
167. Service . Is a method by which the service delivery process is broken
down into individual elements through a step by-step mapping of the process. A)
blueprinting B) red printing C) yellow printing D) black printing .
168. Organization have alternative choices with respect to Customer contact & service
complexity.These choices reflect in the service .. A)positioning B) height
C)matter D) depth
169. In service system ,the customer directly interacts with the provider.
A)service
B)product
C) process D) place.
170. In service system ,structural mechanisms must be in place to make the process
simple ,easy to use and confortable for the .. A) customer B) provider
C) Both A&B D) Safety.
171. The appearance of the place where the service is provided in itself influences the
impression and the .. quality aspects. A) service B) provider C) both A&B D)
None of above A& B
172. In service system ,paying careful attention to the aesthetics and ambience of the
system is very important while doing . Planning . A)Layout B) Site C)
Product D) Place
173. All aspects of a service delivery system that are in the line of visibility of the
customer will be part of the . Office.
A)Front
B)Back
C) A or B
D)A & B
174. In service layout planning , Line of .. separates all the activities in
which the customer has to have a direct interaction with the service provider as part of
the service creation & delivery.
A) Visibility B) Interaction C) A or B
D) None of A & B
175. In service system ,line of .. includes all the structural planning and
interactional elements of a service delivery process that fall within the eyesight of the
customer. A) Visibility B) interaction C) A or B D) None of A or B
176 Office provide the customer with ample opportunities to discover his
/her moments of truth about the service delivery process , the quality , the people & a
host of other issues
A) Front
B) Back C ) Front or Back
D) None of A or B
177. All aspects of a service delivery process that are behind the line of visibility
constitute the office . A) Back
B) Front C) A & B
D) None of A or B
178. The back office may operate as a support arm for the line staff by
providing them with data ,information ,planning tools and processing support on several
aspect of a service.
A)Front B) back C) Front or Back D)
None of A or B
179. All the employees operating in the front office require superior communication
skills , the right attitude & temperament in dealing with the . A) customer
B)society
C)People
D)Owner
180. Employees in the back office require greater planning and .. skills than
interpersonal skills .
A) technical B) Non-technical C) A or B
D) Administrative
181. Designing of processes is an important and step in operation
management.
A) late B) down C) up D) early
182.The desIgning of manufacturing processes essentially consists of certain choices we
make with respect to the . Of the parts in a manufacturing system . A) Flow
B) location C) site D) design.
183. The design of .. essentially consists of various choices that we make
with respect to the flow of parts in a manufacturing system. A) Processes B) Product C)
A or B D) cycle
184. Three important aspects have a significant influence on the process: Volume,
. And Flow.
A) Place
B) Market C) Variety D) Men
185. .. indicates the average quantity of products produced in a
manufacturing system .
A) Volume B) Variety C) Flow D) Machine
186. refers to the number of alternative products and varients of each
product produced in a manufacturing system. A) Volume B) Variety C) A or B D)
Quality
187. Planning & Scheduling may become .. on account of added choices in
the manufacturing system. A) simple B) easy C) more complex D) hard
188.The material undergoes a conversion process from the raw material stage to the
finished goods stage . .. indicates the nature & intensity of this
phenomenon . A) Flow B) Volume C) Variety D)All of above A , B ,C
B) Low
202. The alternative process choices that an operations manager possesses and the
relationship between process choices and flow patterns in a manufacturing system .
The culmination of all these ideas is the .. matrix.
A) Process Product
B)Product-Product
C)Process-Process
D) Layout
203. planning in manufacturing and service organizations involves
the physical arrangement of various resources available in the system to improve the
performance of the operating system.
A) Layout
B) Place
C)
Market
D) Machine
204. A good layout design will ensure that a vast majority of jobs in a manufacturing
system will have to travel .. distance before completing their processing
requirements.
A) shorter
B) longer
C)
under ground
D) high
205. A Layout is an arrangement of resources on the basis of the
process characteristics of the resources available . A) Process B )Product C) Line
GA
D)
A) electronic
A) Automatic Product
233. The average quantity of the products produced in a manufacturing system is called
:
A) Flow B) Continuous flow C) Volume D) Variety
234. Covers the process of transforming resource or inputs into the finished outputs.
A) Operation system B)Facility layout C)Mass production D)Volume
235.One of the important functions of operations management is :
A) Larger investment B) To arrange or assemble C)To manufacturing & service sectors
D) Product selection & design
236.In an organization ,generally the operation management is a .. A) Line
function B) Staff function C) Line & staff function D) None of these .
237. Which of the following would not be normally considered as a key feature of
operations management ? A) An operation is the part of an organization which creates
wealth through the management of the transformation process. B) World class
operations can give an organization competitive advantage C) Most new technology is
implemented in operation areas. D) Operations are the area of a business where most
people work .
238. Supply chain is network of :
A,B,C,
B)Monitoring of
D) All of the above
B) 4
C)3
D)none of A,B,C
245. Quality is an asset which may be offered to the potential customer of a product or
service . Defination given by A) C.D.Lewis B)Edwards Deming C)C.W.Kennedy D) ISO
8402
246. Function of SCM :
functions D)ALL A,B,C
B)Straight-line layout
252. Product layout is useful under : A)Simple and repetitive manufacturing process B)
Capital investment C)Service facilities D)Quality control.
253. The process in which consumers participate and through which the product is
created and delivered to customers is called : A) Spatial layout B)Service complexity
C)Service system design D) Servicecape
254. The phase of a service system where customers are present is referred to as the :
A)Job design
B)Front office C)Back office D) Off stage
255. refers to the arrangement of machinery equipment and other
industrial facilities
A) Cellular layout
B)Fixed position layout
C)Facility layout
D) Product layout.
256.Factors affecting facility layout changes includes : A)Improved quality control
B)Avoidance of bottlenacks C)Economies in handling D)None of these .
257.The major product being produced fixed at one location is called : A) Fixed
position layout
B)Process layout C) Hybrid layout D) Product layout
258. The term .is Used to reinforce the idea that services need to be
carefully designed with a blue print of its own . A) Service specification B)Delivery
specifications C)service blueprinting D)Design specifications.
259. Servicecapes design include : A)The space and function where the service takes
place. B)The ambient conditions ,such as music ,temperature ,dcor and noise.
C)Signs,symbols and artefacts. D)All of the above
260. The factors which move the goods from one production point to other are part of
.
A) Capacity B)Production C) Process D)Logistics.
261. Which of the following is true statement :
A)Total quality management & lean are
the same concept. B) Lean management is part of Total quality management C)Total
quality management is part of lean management D) TQM is not related to lean
management at all.
262. Lean management is systematic approach of : A) Identification of waste in the
system B)Ellimination of waste in the system C)Most optimum use of available resources
D)All of above.
263. The mass production system in discrete manufacturing industry is an example of :
A) Intermittant flow system B) Continuous flow system C) Jumbled flow system D) Start
stop flow system.
264. Designing operation system include decision relating to :
B)technology C) Facility layout D) ALL above A,B,C
A) Facility location
265. The customers view of quality means : A) Doing it in a right way B) Doing it right
the first time C) Doing it right & on time D) Fitness for use.
266. Quality is defined by customer is : A) an unrealistic definition of quality B) a
user-based definition of quality C) a manufacturing based definition of quality D) a
product based definition of quality
267. Which of the following is the major categories of cost associated with quality ? A)
Prevention cost B)Appraisal cost C)Internal & external failure cost D) All of the above
A,B,C
268. All of the following costs are likely to decrease as a result of better quality control
except :
A)customer satisfaction B) inpection cost C) warranty &
service cost D)maintenance cost
269.Inspection ,scrap and repair are examples of : A)internal costs B)external costs
C)costs of dissatisfaction D)societal costs.
270. ISO 9000 seeks standardization in terms of : A)Products B)PRODUCTION
PROCEDURES C) Suppliers specification D)Procedures to manage quality
271. Which of the following is true about ISO14000 certification : A) it is a prerequisite
for ISO9000 certification B) it indicates a higher level of adherence to standards than
ISO9000 . c) it is only taken by companies exporting their goods. D) it deals with
environmental management.
272. Kaizen is a Japanese term meaning : A) a fool proof mechanism B) Just in time
-JIT C) a fishbone diagram D) Continuous improvement.
273. Based on 14 points ,Deming is a strong proponent of : A)Inspection at the end of
the production process . B) An increasing numerical quotas to boost productivity C)
Looking for the cheapest supplier D) training and knowledge.
274. The philosophy of zero defect is : A)unrealistic B)Prohibitively costly C)an ultimate
goal, in practice 1 to 2% defect is acceptable. D) Consistent with the commitment to
continuous improvement.
275. Quality circle members are ; A) Paid according to their contribution to quality
B)External consultants designed to provide training in the use of Quality tools C) always
m/c operators D) None of above
276.The process of identifying other organizations that are best at some facet of your
operations and then modeling your organization after them is known as :
A)
Continuous improvement B) Employee empowerment C) Benchmarking D)Copycatting
277. Cost of dissatisfaction ,Repair costs and warranty are elements of cost in the :
A) Pareto charts B) Taguchi loss function C) ISO9000 Quality cost calculator D)Process
chart
288. A Quality loss function utilizes all of the following except : A) The cost of scrap and
repair B) The cost of customer dissatisfaction C) inspection ,warranty ,service cost and
cost to society D)Sales costs
289. Pareto chart is used to : A) Identify inspection points in a process B)Outline
production schedules C)Organize errors,problems or defects. D) Show material flow
290. Among the tools of TQM , the tool ordinarily used to aid in understanding the
sequence of events through which a product travels is a : A)Pareto chart B)Flow chart
C)Check sheet D) Taguchi map
291. The process improvement technique that sorts the Vital few from the trivial
many is :
A) Taguchi analysis B)Pareto analysis C) Benchmarking D)
Zero defect
292. A Fishbone diagram is also known as : A) Poka yoke diagram B) Cause & effect
diagram C) Kaizen diagram D)Taguchi diagram
293. Poka-yoke is the Japanese term for : A)Card B)Foolproof C)Continuous
improvement D)JIT
294. Which of the following is an implication of low variety ?
Flexibility C) High complexity D) Matching customer needs.
295. Which of the following is not an area of responsibility for a logistic manager : A)
Inventory B) Purchasing C) Warehouse D) Marketing
295. A big advantage of process layout is : A) Current performance is adequate
B)Significant competitive advantage C) Competitive priorities have changed . D)Cost of
inputs remain stable.
296.Just in time / SCM Purchasing requires following condition : A) Many Suppliers B)
Co-operation between purchasing & suppliers C) Short term contracts D) Continuous
competitive advertising
297. . & . Are the two well-known methods of make or buy
decisions . A)Matching demand , Level capacity B) Forecast demand , Matching
demand C) Dispatching , Expediting D)Estimating ,routing .
298.The type of processing structure that is used to produce gasoline and drugs is :
A)Work centre B)Batch C) Assembly line D) Continuous process.
299. The type of processing structure that is used for producing discrete products at
higher volume is : A)Work centre B)Batch
C)Assembly line
D)Continuous
process
300. The major decision variables in equipment selection are : A)Flexibility B)Labour
requirement C)Manufacturer D) Both A & B
301. The Product process matrix : A) Shows as volume decrease , Assembly line is the
solution . B) Shows as Volume increase specialized equipment become cost effective .
C) allows a manager to justify buying new equipment D)None of these.
302. Who first introduced a Product Process Matrix ?
Wheelwright B) Kotler C) Elton Mayo D) F.W.Taylor
303. The product process matrix is a tool for analyzing the relationship between the
product life cycle and the life cycle
A)process B)technological
C)place D) price
304. The relationship between production system and product characteristics is depicted
on a product-process matrix and forms the basis for selection of the .
A) Site B)Market C) Material
D) Production process.
305. A project process is based on a .. flow strategy .
linear D) flexible
A) rigid B) Line C)
306. A project process lies at the .. & end of the process choice
continuum. A) Low customization and low volume B) high-customization and low
volume C)None of A or B D) Both A&B
307. In Job shop process use .. flow strategy. A) rigid B) Line C) linear D)
flexible
308. Volume of production is minimum in : A) Job production B)Batch production C)
Line production D)Project
309. CRAFT means : A) Common Room Allocated For Tools B) Computerized Relative
Allocation of Facilities Technique. C) None of A or B D) Both A & B
310. The service matrix was derived by in 1986.
B) Kotler C) Elton Mayo D) Gilbreth
A) Roger Schmenner
311.. refers to need and ability to alter the service in order to please
the individual customers particular preferances. A) Customization B) Quality C) TQM D)
Zero defect
312.Blueprinting has given rise to other methodologies like :
study C)method study D)time study.
313. LEAN Manufacturing philosophy is called :
B) TQM
C)Project D) Flexible flow
A) servuction B) motion
C)6
D)7
316. Which of the following is correct cycle for implementation of six sigma quality
improvement programme ? A) Design,Monitor ,Analyze,Control,Improve B) Define
,Measure,Analyze,Improve,Control C) none of A or B D) either A or B
A) output/input
B) input/output
C) both A&B
320. What are the set of factors that influence an operations manager to select a
process :
A) Feedback analysis,Variety ,Volume
B) Volume
,Environment ,Feedback analysis C) Volume ,Variety ,Flow D) Control,Economy ,Volume
321. Of the process selection aspects what indicates , nature & intensity of conversion
process of inputs to output and how conversion takes place. A)Volume variety
relation B) Conversion index C) Flow
322. Which flow system is characterized by long production runs of identical or similar
discrete items through same sequence of operation . A) Intermittent flow B)
Continuous flow C) Batch manufacturing D) Job manufacturing flow.
323. Frequent changes in machine set-up is a common phenomenon in :
A)
Mass manufacturing
B) Flow manufacturing
C) Intermittent flow D) All of the
above
324. The machines are fully automatic & costly in :
A) Continuous flow system B)Analytical Flow C)Job manufacturing D) Batch
manufacturing
325.Manufacturing of drugs ,pharmaceuticals ,medium & heavy machines comes in :
A) job Production B) Batch Production C)Mass production D) Flow production
326.Manufacturing of cement :
A) job Production B) Batch Production C)Mass production D) Flow production
327. Which process is appropriate during a product introductary stage , when production
volumes are low and product often customized . A) Repetitive batch B) Intermittent
batch C)Job shop D) Continuous flow
328. Product layout is also known as :
for specialized products C) Flow line layout
B) Flow line
B)
338. Which of the following is primarily a supply chain management decision ? A) From
Whom to Purchase materials B) How many of each item should be produced .
C)
The mix of labour skill and automation .
D) Plant location.
339. Which of the following is NOT a trend in Operations management ? A) Increased
use of electronic commerce B) Increased globalization C)Decreased delivery times D)
Decreased customization
340. Input to a transformation process include all of the following except :
A) Materials B) People C) Assembly D) Information
341. Main purpose of logistics can be summarized as :
A) Transporting materials
B)Storing materials
C) Both A & B
nor B
D) Neither A
342. Which of the following would not normally be considered a general characteristic of
a service ?
A)Production & Consumption can always be spatially
separated .
B) Many services
involved both tangible and intangible outputs.
C) Production and Consuption are simultaneous .
D) Production & Sales cannot easily be separated functionally.
343. The Specific concerns of total quality management ( TQM) include a number of
aspects . Which is not normally associated with TQM ?
A) Inclusion of every person in the organization .
B)
B)Profit
C) Sale
351. The concept of .has developed out of a need to build quality into the
product rather than inspect the product for quality. A) Physical distribution B)Six Sigma
C)Internal customer D)Poka yoke
352. is an inventory management and manufacturing strategy that
companies implement to reduce cost, increase productivity and gain a competitive
advantage .
A) Six Sigma B) Lean
Management C) Poke Yoke D) Juran
353. . Production help ensure that the product or service matches the
customers exact needs ,as the firm is able , because it is literally Custom made. A)
Batch B)Mass C)Job D) Flow
354. .. Production is the method pioneered by Henry Ford For his Model T
Car , and the efficiencies he gained enabled him to produce large numbers of cars at low
cost.
Batch
A)Location
356. For successfully designing the process applicable in any kind of organization,the
important tool used to map the flow of a process is . .
A) Batch production B) Mass production C) Process flow D)Process flow charting
357. Utmost knowledge of . Provides vital clues to the operations manager
about production planning and control issues that need to be addressed . It also provides
useful information about the complexities of operation management in an operation
system. A) Variety
B)Flow C) Volume
D)Market
358. . Production Process is a type of Continuous and streamlined flow
system.
A ) Job
B) Shop
C) Mass
D) Active
359. A bakery is an example of . .
A) Job production B)Mass production C) Flow production D) batch production.
360. When variety increases, the volume of production for each variation will be less
compared to a mass production system. Therefore ,dedication of manufacturing
resources for each variation may not be a feasible option .A .. system is
preferable in such cases.
A) continuous
B)Job
C)Flow D) intermittent
361. .. contact signifies the extent to which the customer participates in the
preparation and consumption of a service. It also indicates the level of exposure that the
customer has to the various facets of the service while receiving the service.
A)
Customer B) Owner C)Employee D) All of above A,B,C
362. .. planning enables the operation manager to conveniently locate the
resources in a shop so that jobs travel smaller distances , are not handled too frequently
and spend less time in the system before it is completed. A) Layout B)Lean C) Six
sigma D) TQM
363. is a method by which the service delivery process is broken down
into individual elements through a step-by-step mapping of the process. It helps
organization design,monitor,control and improve processes and the service delivery
system on an ongoing basis.
A)
Service blueprinting B)Process Design C)Production Planning D) TQM
364. Intermediaries play an important role in matching ..
A) Dealer with customer B) Information & Promotion C) Manufacture to Product D)
Supply & Demand
365. Which of the following is not a typical supply chain member .
A) Wholesaler B) Retailer C) Customer D) Producer
BEST OF LUCK
From : Prof.Chandrakant Thorat