2012-2013 ILearning Setup FAQ

Set Up and Frequently Asked Questions
This document provides instructions to set up student accounts in Oracle iLearning. Also included are general systems guidelines and
frequently asked questions (at the end of the document).
The document is categorized as follows:
1. Technical Setup and Troubleshooting
2. Creating Student Accounts in Oracle iLearning
3. Assigning Curriculum to Student and Teacher Profiles
4. Changing Student Passwords
5. Running Reports
6. Frequently Asked Questions (FAQs)
1. Technical Setup and Troubleshooting

Use Oracle iLearning on a T1 line. Slower access upstream or downstream may cause performance issues with the curriculum and
quizzes/exams.
What is needed to access Oracle iLearning:
a.
b.
c.
d.
Internet Explorer 6 or higher (IE6) with Java enabled Javascript must be enabled (the default setting for IE)
Latest version of Adobe Flash Player
Latest version of Adobe Acrobat Reader
Browser settings
i. Caching Option turned off (for Microsoft users only)
ii. Cookies must be enabled
iii. Pop-ups must be allowed - not blocked
a. Internet Explorer 6 or higher (IE6) with Java enabled

Your browser must be Java enabled Javascript must be enabled.
Go to http://www-306.ibm.com/software/awdtools/netrexx/samples/scribble.html
If you can scribble with your mouse after clicking on the grey area (this may not appear in a grey color it may just appear as a blank
white area so try to scribble below the Clear button) that is provided on the site, then your browser can support Java.
If you dont see the grey area, then you will need to download version 5 of Java Runtime Environment (JRE) at
http://www.java.com/en/download/manual.jsp. You can also verify if Java is installed on your machine from this link.
b. Latest version of Adobe Flash Player
The course content requires the free Adobe Flash Player.
To download the most recent version of Adobe Flash Player, go to http://www.adobe.com/
Important directions for installing Flash Player can be found at http://www.adobe.com/go/tn_19166
c. Latest version of Adobe Acrobat Reader
The course content requires the free Adobe Reader.
To download the most recent version of the free Adobe Acrobat Reader, go to http://www.adobe.com/
Copyright 2013, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
d. Browser settings
Caching Option If your school network is running on Microsoft, then ask your network admin to turn off the caching option. Having
this caching option on can cause problems with student logins. Additionally, turn off pop-up blocking, delete cookies, and clear the
browsers cache.
2. Creating Student Accounts in Oracle iLearning

As an Academy Instructor, you will create your own student accounts in Oracle iLearning.
(a) To Create New Student Accounts
1.
Log into Oracle iLearning. You can access Oracle iLearning from the academy.oracle.com website. From the Oracle Academy
website, click the Sign In link at the top of the page.
2.
Choose the I am a faculty member option.
3.
Choose the option to Sign in to the Oracle iLearning system.
4.
Enter your username and password and click the Login button.
5.
Once in Oracle iLearning, click on Admin button (top right) to access your Admin privileges.
6.
The content tab is the initial page that displays. You will not see anything listed. At the top right, you will see four tabs:
Content (default), Users, eCommerce, and Reports. Click on the Users tab.
7.
After clicking on the Users tab, your school organization name will appear on the left of the screen. Click on the school
organization name to display the property links for the object in the right-hand pane of the window.
8.
Click on the Manage Users link -- this is different from the Users tab you previously clicked.
9.
Once you click on the Manage Users link you will be able to add new users. For new Oracle Academy instructors, there will
NOT be any student accounts in the user profile. Renewing Oracle Academy instructors will have student accounts that need
to be deleted.
(b) Delete Old Student Accounts First

Renewing Oracle Academy instructors should delete ALL old student accounts for the school organization before adding any new
accounts.
1.
2.
Accounts cannot be reset.

They must be deleted to erase their history in the system.
To delete accounts,
1.
2.
3.
Select the check box in front of the student account in the list.
Then click on the Delete button at the top right of the list.
Click OK to confirm the delete.
We recommend that you select 2-3 student accounts at a time as the delete process can take several minutes.
Refresh your browser in between each set of deletions. The list of accounts is not updated after a delete action is executed. However,
realize that the accounts are being deleted in the background.
(c) Adding New Student Accounts

1.
Click on the "Add User" button to start creating student accounts.
2.
Mandatory fields that are required include: First Name, Last Name, Username, Password, Confirm Password and Email
Address. You will see a blue asterisk * to the left of each required field.
3.
Do not use real student names for the user names in the Oracle Academy student accounts.
a. Per Oracle Academy Terms and Conditions, DO NOT use actual names for student accounts.
b. Use the following username formats instead of real student names:
i. First Name User (first name "User" will be the same for all users)
ii. Last Name 1 (or a number indicating the student number in the accounts, 2,3,4, 25, 26, etc.)
4.
Username
a.
U.S. schools: The format for student accounts is: Country Acronym + State Acronym underscore School Acronym
underscore sql01 (SQL Zero 1 or 2 depending on the number of sections you are teaching) underscore s01 (S Zero
One this will indicate the student number for accounts). Examples are:
usva_jhs_sql01_s01 (This is student 1 for SQL for Jerome High School in Virginia, United States.)
usva_jhs_sql01_s03 (This is student 3.)
usva_jhs_plsql01_s01 (This is Student 1 of a PL/SQL course.)
b.
Non-US Schools: The format for non-U.S. student accounts is: Country Abbreviation underscore School
Abbreviation underscore sql01 (SQL Zero 1 or 2 depending on the number of sections you are teaching) underscore
s01 (S Zero One this will indicate the student number for the account). Examples are:
UK:
uk_nescot_sql01_s01; uk_btc_sql01_s01
Romania:
ro_cntv_sql01_s01
China:
cn_ndvtc_sql01_s01
Netherlands:
nl_rtp_sql01_s01
India:
in_dps_sql01_s01
Egypt:
eg_zps_sql01_s02
Hong Kong:
hk_ccsc_sql01_s01
5.
Password: You must type in a password for all accounts and confirm it by typing it a second time.
a. The password you assign and type in must have a minimum of 8 characters, with a minimum of 1 number, and 1
letter.
b. Students will be asked to reset the password upon first login.
6.
Email
a.
7.
Not used, but required. Type in a dummy email address (ex: user1@oa.edu). You can fill in the same email address
for all students. DO NOT use any real student e-mail addresses in the field.
Manager
a. You MUST assign yourself as the manger of each student account. From a systems perspective it is not a required
field, however, if you want to obtain access to how your students performed on quizzes/tests, you will need to do this.
b. You CANNOT type in the manager name; you must search for it using the flashlight icon.
c. Click on the Flashlight icon to search for the manager. Once you click on the flashlight icon, you will see another
window open be patient as this window displays.
d. If you don't see a new window open, make sure all pop-up blocking software on your PC is disabled. After clicking on
the flashlight, a window will open prompting you to enter your name.
e.
f.
g.
h.
Enter your username.

Click the Go button.
Select your name by clicking the radio button at the left.
Click the Ok button at the right to complete the assignment of your name as the account manager.
8.
Address - Leave blank
9.
City - Leave blank
10. State
a.
b.
For U.S. schools -- enter the two-letter abbreviation for your state (MANDATORY for US)
For schools outside the U.S., leave blank.
11. Zip Code - Leave blank.

12. Country Enter your 2-letter country abbreviation. For example, IN = India, RO = Romania, US = United States, etc.
13. Organization - Your school organization name should automatically appear.
14. Account Expires
a. You can select a date if you want by clicking on the calendar button as to when the accounts will expire and students
will no longer have access to Oracle iLearning, or you can select no expiration (Note: All accounts will be deleted at
the end of August).
15. Allow Update - Default is checked, allowing your students to change their password in the user profile.
16. Preferred Language - Leave blank, except Chinese schools (which should select simplified Chinese).
17. Internal User - Default is checked.
3. Assigning Curriculum to Student and Teacher Profiles

Configurable Attributes - Configurable Attribute fields will determine what course curriculum students and teachers will be able to
access.
1.
Academy_Manager - Leave blank for students.
2.
Cadre - Leave blank for students.
3.
Job_Role - student (all lowercase).
4.
School Name - Full Name of your school.
5.
Year - The curriculum code for the course(s) you are offering to students:
a.
b.
c.
SQS12 (SQS 12 for Database Design and Programming with SQL)

PLS12 (PLS 12 for Database Programming with PL/SQL) or
CNS11 (CNS 11 for Chinese Language Database Design and Programming with SQL)
i. One of the above codes MUST be in the Year field; otherwise students will NOT have access to any course.
ii. Note that the letters of the curriculum code are UPPERCASE. If you use a lowercase letter, the curriculum
will not appear for your students. Also note that a space following the curriculum code invalidates the code.
You must type in the correct

code in order for the student
to access the correct Oracle
Academy curriculum.
Year: SQS12
(DD/SQL course)
Year: PLS12
(PL/SQL course)
6.
Year B, Year C, Year D, Year E, Year F - Leave these fields blank for student accounts.
7.
Save or "Save and Add Another"

a.
b.
c.
8.
If you are creating several student accounts, when you have finished typing in all the information for the first account,
click on the Save and Add Another button at the bottom. This way, you will not have to retype all the information
again for the second user.
You will only have to modify the first name, last name, username, password, and e-mail for each account. This will
speed up account creation.
i. Note: When you save and add another account, the password field will appear to carry over the password,
displaying ****** in the password field. But it does not carry over the password. You must retype the
password for each subsequent account or the password will not work for the account.
When you click Save at the bottom of the page, if Oracle iLearning tells you that the student account name is already
in use, please add your initials to the school abbreviation for all of your student accounts. For example, school
abbreviation "sshs" becomes "sshsmj" (for teacher initials Mary Jones). For student accounts, au_sshs_sql01_s01
becomes au_sshsmj_sql01_s01.
Type in one of the following curriculum codes for the Teacher profile, based on the course(s) you are offering to teachers:
a.
b.
c.
SQT12 (SQT 12 for Database Design and Programming with SQL)

Note that the SQT12 curriculum code will provide teachers with access to both the Student and Teacher version of
the curriculum.
PLT12 (PLT 12 for Database Programming with PL/SQL)
Note that the PLT12 curriculum code will provide teachers with access to both the Student and Teacher version of the
curriculum.
CNT11 (CNT 11 for Chinese Language Database Design and Programming with SQL)
Note that the CNT11 curriculum code will provide teachers with access to both the Student and Teacher version of
the curriculum.
4. Changing Student Passwords

How to access and edit student passwords in Oracle iLearning
Over time, students change their passwords and forget them. To display a list of all your student accounts:
1. Select the Admin button and then the Users tab.
2. Click on your school organization at the left.
3. Then click on the Manage Users link.
When you click on the Edit icon (pencil), the applicable student profile will open.
1.
Change the password by typing in the new password and confirming the new password by typing it again. Remember that
passwords must be at least 8 characters in length, and contain at least one number and one letter.
2.
Then click the Update button to confirm the changes.
5. Running Reports
In Oracle iLearning there are two types of reports instructors can access to see student quiz and exam scores.
1.
2.
Admin Reports
Manager Reports
1. Admin Reports
a.
b.
c.
Return to the Admin page by clicking on the Admin button located at the bottom or top of any non-admin page.
The four tabs: Content, Users, eCommerce, and Reports will be at the top of the page.
Click on the Reports tab.
d.
Scroll down and Click on the Run icon (glasses) to execute and view the report of your choice. Pay close attention to the
year of the report (2012-2013 as opposed to 2013-2014).
e.
Each report requires specific parameters to be entered before execution. In most reports, you will be prompted for your
school organization name. All Oracle iLearning parameters are case sensitive. The school organization name MUST be
entered exactly the same as it appears in Oracle iLearning. If you are off by one character, the report will not display any
data. Do not include underscores when typing the school organization name.
You can see your school organization name in your student account listing or at the left side of the screen after pressing
the Admin button and selecting the Users tab.
You can save any report data by selecting the save icon instead of the run icon. Select the template Comma Separated
List - For Save and open the saved filed using Microsoft Excel or OpenOffice. When a report is saved from Oracle
iLearning it is saved with a txt filename extension.
Please note that a report can take several minutes to run as it is reporting on multiple students, multiple quizzes, and
multiple exams. (There are over 100,000 accounts in Oracle iLearning).
f.
g.
h.
2. Manager Reports (English Only)

a.
b.
You will only see these reports if you classified yourself as the manager of your student accounts. These reports are only
available in the English language.
In the student user profile, make sure your username (firstname.lastname) is in the Manager Field.
To access the Manager Reports:
c.
Click on the Manager tab when you log into Oracle iLearning. You will NOT see this tab if you do not declare yourself the
Manager of your student accounts. If you just created your first user, you may not see the Manager tab until you log out
of Oracle iLearning and log in again.
d.
After clicking on the Manager tab, click on the Reports sub-menu option to view the reports.
10
e.
Click on the Run icon (glasses) to execute reports on individual users.
6. Frequently Asked Questions (FAQs)

1. How do I access Oracle iLearning?
To log in to your Oracle Academy account:
1.
2.
3.
Go to: http://academy.oracle.com
At the top of the page, click on the "Sign In" link.
4.
Click on the Oracle iLearning Sign In.
11
5.
6.
Enter your user name and current Oracle iLearning password.

a. If you have forgotten your Oracle iLearning password, type in your user name (login name) and type a few letters in
the password field.
b. Click the "Login" button.
c. Follow the directions and a password will be mailed to the e-mail address contained in your Oracle iLearning Profile.
Once logged in, you will be on the Curriculum Pages for Oracle iLearning and can access your curriculum materials.
Students:
Students follow the same instructions as above, only they choose the option I am a Student for step 3.
2. I cannot view the Flash content.
You need to install the latest version Flash Player on your computer. Flash players can be downloaded free from the following site:
http://www.adobe.com
3. The quizzes do not appear when my students try to take them.
Make sure your browser is Java enabled. See the Browser Test and the Java Virtual Machine section described at the beginning of this
document. Also be sure that pop-up blocking software is disabled. The quizzes and exams require pop-ups to display properly.
4. My students do not see the curriculum when they log into Oracle iLearning.
Instructors need to input the correct curriculum code in the Year field of each student account.
For Database Design and Programming with SQL students, the code is: SQS12 (SQS one one). The SQS must be uppercase.
For Database Programming with PL/SQL, the code is: PLS12 (PLS one one). PLS must be uppercase.
Instructors can only assign one code per student and it must be placed in the Year Configurable Attribute field of the student account.
5. The curriculum was there but now it has disappeared.
When a teacher or student completes an Oracle iLearning course offering, Oracle iLearning moves the course offering under the SelfPaced. You may still access the course offering available from the Self-Paced tab. Oracle iLearning considers a course offering
complete when you have clicked through all of the content one time. Click on the Self-Paced tab to access the course offering from
the listing of offerings.
6. How do I reset the account history of a student account in Oracle iLearning?

You cannot reset a student account.
The only way to reset an account is to delete the account and re-create it. If you delete the account, the entire history of that student
(such as quiz or exam scores) will also be deleted. Once the account is deleted, the history is also deleted and cannot be recovered.
7. Can I access Oracle iLearning through a Macintosh computer?
No, Oracle iLearning is not certified on the Mac environment. Some of the curriculum features may not function properly.
8. How do I log into the practice database environment, Oracle Application Express?
Your user accounts and directions for accessing Oracle Application Express are sent via e-mail at the start of the school year.
http://iacademy3.oracle.com
Note the letter i in front of academy in the URL above.
12
9. How do I change my password or e-mail address in the Oracle Academy systems?

Please be sure to keep your e-mail address up-to-date for the Oracle Academy website and Oracle iLearning.
To change your Oracle Academy website password:
1.
2.
3.
4.
Next to the Sign In button, click the Need Help link.
5.
6.
Enter your email address and answer the security question.

Click the Submit button. You will receive an email with further instructions.
To change your Oracle iLearning password or to update your profile:

1.
2.
3.
4.
5.
Under Oracle iLearning at the bottom left, click the Sign In link.
Click on the "Profile" tab.
6.
Change the information in your Oracle iLearning profile. * TEACHERS VERY IMPORTANT - DO NOT CHANGE YOUR
USER NAME.
To change your Oracle Application Express password:

1.
2.
3.
4.
5.
Go to the Oracle Academy Application Express website (http://iacademy3.oracle.com).

Log in to Oracle Application Express.
Click on the "Home" tab.
Under "Administration" at the right, click on "Change Password."
Change your Oracle Application Express password to a password with at least 8 characters including 1 letter, and 1 number.
13
10. Other Questions

If you have any questions or comments, please check with your Adjunct Instructor. If he/she is unable to assist, send an email to
academy_us@oracle.com
14

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Set Up and Frequently Asked Questions

1. Technical Setup and Troubleshooting

a. Internet Explorer 6 or higher (IE6) with Java enabled

2. Creating Student Accounts in Oracle iLearning

Choose the I am a faculty member option.

Choose the option to Sign in to the Oracle iLearning system.

(b) Delete Old Student Accounts First

Accounts cannot be reset.

(c) Adding New Student Accounts

Click on the "Add User" button to start creating student accounts.

Enter your username.

Address - Leave blank

City - Leave blank

11. Zip Code - Leave blank.

3. Assigning Curriculum to Student and Teacher Profiles

Academy_Manager - Leave blank for students.

Cadre - Leave blank for students.

Job_Role - student (all lowercase).

School Name - Full Name of your school.

SQS12 (SQS 12 for Database Design and Programming with SQL)

You must type in the correct

Save or "Save and Add Another"

SQT12 (SQT 12 for Database Design and Programming with SQL)

4. Changing Student Passwords

Then click the Update button to confirm the changes.

2. Manager Reports (English Only)

Click on the Run icon (glasses) to execute reports on individual users.

6. Frequently Asked Questions (FAQs)

Click on the Oracle iLearning Sign In.

Enter your user name and current Oracle iLearning password.

6. How do I reset the account history of a student account in Oracle iLearning?

9. How do I change my password or e-mail address in the Oracle Academy systems?

Enter your email address and answer the security question.

To change your Oracle iLearning password or to update your profile:

To change your Oracle Application Express password:

Go to the Oracle Academy Application Express website (http://iacademy3.oracle.com).

10. Other Questions

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