operational basis of the company.

countries:
stablished when?
cotumer base??
supply chain solution?
which modes of trasportation are used?
who are the carriers?(company,...)
Lack IT solutions
staf
usual commodities.
Freight forwarding is a company that deals in international
import and export. While it doesn't physically involve itself in
the handling of goods, it acts as an intermediary between
the client and various transportation services. Very simply,
Freight forwarding is a service industry that involves moving
goods around the world on behalf of importers and
exporters. Freight forwarders specialize in moving cargo.
They also arrange customs clearance of goods, and maintain
all documentation. It takes the responsibility of sending
goods/cargoes from one international destination to another
and involves a whole host of carriers, requirements and
legalities. A freight forwarding service handles the
considerable logistics of this task for the client, relieving
what would otherwise be a formidable burden. It takes the
liability that products will reach its specific destination by an
agreed upon date, and in good condition. It uses diferent
kinds of transportation services such as :
Freight forwarding services negotiate the best possible prices
for the transfer of goods using the most economical route by

working out various bids and choosing the one that best
balances speed, cost and reliability.
Today freight forwarders activities include the following
functions:
To act on the customers behalf to procure the most
suitable transport and shipping services.
To undertake the arrangement of the routing and choice of
mode for the customer, together with any ancillary service
such as customs clearance or packing. This level of
involvement introduces a higher level of expertise, which the
shipper may not always be able to provide.
Ofering stand-alone ancillary services such as
warehousing, customs clearance, packing and port agency
General services provided by Freight Forwarders
International freight forwarding
Air & Ocean services
Import & Export
Custom clearance ocean / Air combination services
Freight consulting
Air & Sea freight charters
Storage and warehouse
Distribution
Compatitors?
psition
Partner copanies?

Forwarder CRM
Freight forwarders sell organization, coordination,
consolidation of various services which aim at
the proper movement of customers freight from one
location to another. For the sales people, it
is important to know what customers are actually looking for
and use this knowledge to their
benefit by ofering customized services. Salespersons are
required to have intensive knowledge
about the potential customers before designing their
oferings as there is a matter of time
constraints while approaching potential customers. New
customers are vital to the expansion of
freight forwarding business, and salespersons are the liaison
between MGH and its customers in
keeping them satisfied and for bring future business for the
company.
Clearing and forwarding agents act as intermediaries in
transactions between shippers and suppliers of
logistics services, and are required by customs to represent
the owner in the procedures for clearing cargo
over international borders. The Government of Bangladesh
has rules and regulations regarding the
transfer of goods/cargoes in and out of the country and all
the operations of C&F encompass abiding
these laws. Each individual working at the customs as a
representative of the owner of the cargoes is

required to have an enlisted identification to work in

customs.
All documents must be assessed by Customs before the
export of goods, followed by goods
examination, which is the next part of customs clearance
Suppliers paymentUpon
the successful stuffing of the suppliers cargo for export, the
supplier will take the bill of
lading and shipping bill documents and request his local
bank for payment. Upon receiving the
suppliers request, the local bank will make correspondence
with the buyers bank in the foreign
country and, upon successful communication the monetary
transaction takes place between the
two respective countries central banks
ISSUE:
For a company like MGH Group which is heavily dependent
on the SAP software, an efficient
IT department with members specializing in the SAP system
software is of utmost importance.
Frequent system updates for reliable SAP communication
must be ensured for smooth work
flow
future: The company is a pioneer in the freigh to make a
strong portfolio
I have been given a great opportunity of developing

a professional
attitude which would undoubtedly act on my benefit
in my future career endeavors.
A strenght of the company, that has given it uniqueness
among competitors, is not only the high level of experience
and knowledge in the field, but also, up to date and creative
strategies.
another significant strength of the company, is its fair pricing
in addition to great quality in providing the service and post
transaction activities, which makes its services more
convinient as well as desirable than that of competitors.
A visible weakness of the company is that, it neither has
digital presence, nor a marketing department. achieving
these two would result in a tremendous increase in market
share.
if the company put funfing and time to marketing activities
they will gain such benefits:
Strong Brand Reputation
Leadership in Distribution
be known for Better product quality
be known for their geographical coverage
better understand the transportation project decision-making
process
thorogh knowledge of routin trucking and water frieght
issues.
step by step understanding of required and related
transportation documentation.

main activity engagements;schedule materials and product

arrivals and shipments.
the ability to solve problems through communication with
identified related party; The efective communication help
parties to identify issues and their solutions.
the microenvironment of the company inclueds, trucking
companies or individual truck owners, shipping and water
freight carriers, port goverence,port warehousing, custom
authorities, the chamber of commerce, the trade industry,
client companies, partner companies in Dubai and
Kazakstan.
Functions: International freight forwarding,
Inland Transportation,
Export Documentation acquiring,
Letter of Credits (L/C) prepration,
Shipping Agency communication,
Pre shipment prepration and Inspection,
Loading.
Solution
Provide remarkable customer experiences with agile
marketing solutions from SAP. Respond quickly to change
and strengthen alignment with business strategy and service
oferings from carrier operations. Empower customer service
agents with a 360-degree view of every customer - allowing
them to move across channels and collaborate in real time to
solve customer cases of all complexities.
reduce cots and improve service with streamlined
transportation management processes

Use SAP software for transportation management to manage

your customer shipments with superior planning and
capacity optimization. Automate charge management.
Monitor real-time execution events again plans and take
action. Use embedded analytics to give you updated
performance numbers, connect to the outside world, and
have easily customizable user interfaces to show you what is
important.
Help ensure optimized transportation services through
efficient carrier-shipper collaboration

Forecast and assess transportation requirements as a

customer or shipper, request bids from carriers for
transportation needs, and negotiate contracts with SAP
solutions for strategic freight management. Investigate the
best rates, and help ensure compliance for lower spend, full
cost transparency, and better service-level predictability. As
a freight forwarder, determine the best rates you can provide
for transportation service needs and then negotiate and
agree on a freight contract.