ADAM J.

NOWACZYNSKI, MBA

414-614-3119 anowaczynski@wi.rr.com

https://www.linkedin.com/in/adamnowaczynski
SENIOR-LEVEL HUMAN RESOURCES PROFESSIONAL WITH DUAL MASTERS DEGREES
Change Management | Team Building | Client Engagement | Account Development | Program Management

Human Capital Executive experienced in managing Fortune 500 clients in business verticals including
information technology, financial/banking, manufacturing, business services, insurance, scientific/pharma,
and entertainment. Seeking a role where I can utilize my skills in team building, client retention & change
management impacting the strategic growth of an organization.

CAREER ACCOMPLISHMENTS
$300+ Million of business to business accounts managed across multiple states with matrix and directreporting teams.
$100 Million in legacy Managed Service Provider (MSP) staffing business with and without Vendor
Management System (VMS) in place as sole supplier, vendor- neutral, and vendor- manager responsibilities.
Realized a $250,000 annualized penalty reduction for a global 150 client by designing and implementing an
institutionalized audit methodology.
Served 100,000- plus local residents across multiple communities and visitors via VISIT Milwaukee Shift
Captain Volunteering and Friends of Pulaski Park Board position.
Trained 1,000 headquarters employees and 1,500 additional field employees mentored and led by
leadership-elected internal Diversity Council with a focus on all aspects of inclusion.
150% increase in national sales day focus activities across U.S. and Canadian Branches while serving as a
committee member for National Sales Day improvement.

EDUCATION | PROFESSIONAL PROFILE

EDUCATION:

MBA - Business Administration CARDINAL STRITCH UNIVERSITY

MSM Masters in Management CARDINAL STRITCH UNIVERSITY
BS Business Management CARDINAL STRITCH UNIVERSITY

CONTINUING
EDUCATION:

Management Development Seminars | Union Avoidance Training | Dealing with Difficult People
Marketing and Sales | Entrepreneurship | Fuel | Wisconsin Conservatory of Music

SOFTWARE &
SYSTEMS
EXPERIENCE:

Microsoft Outlook | Lotus Notes | Google Mail | Microsoft Office | JDE Edwards | Tableau
Vendor Management Systems | Beeline| Ariba Workforce | CONSOL
Fieldglass IQN Navigator | Provade | Work Nexus/Lam 360 | Bullhorn

VOLUNTEER
LEADERSHIP:

Vice-Chairperson of Friends of Pulaski Park Big Brother and Big Sisters of Milwaukee

414-614-3119

anowaczynski@wi.rr.com

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PROFESSIONAL EXPERIENCE
ICON Information Consultants Milwaukee, WI 2013 Present
ICON is a proud Woman-Owned Business Enterprise (WBE); an industry leader in Human Capital Solutions in the areas of IT
Consulting; Human Capital for IT, Accounting, & Finance positions; and employer of record services.
DIRECTOR CLIENT PROGRAMS

Work independently from an off-site home office staying engaged via e-mail and telecommuting (HQ based in Houston, TX).
Build book of national clients through prospecting, follow-up, and networking.
Maintain established accounts and grow those accounts by driving contract utilization and inside sales efforts.
Create rapport with client contacts and PMO/VMS/MSP contacts to nurture relationships.
Negotiate agreements with various levels within a client or client program.
Participate in client engagement via reviews and entertaining.
Analyze and review RFP/RFI inquiries from clients and design solutions in tandem with colleagues.
Report out client prospects challenges, successes, and opportunities to sales and company leadership.
Represent company at national conventions and meetings related to Supplier Diversity and company designations including
WBENC.
Assist CEO&CFO with identifying process improvements.
Create pertinent account documentation and presentations for company leadership and back-office teams supporting client
operations.
Responsible for client on-boarding, off-boarding, invoicing, and receivables audits (internal).

ManpowerGroup Milwaukee, WI 2006 2013

ManpowerGroup is one of the Top 4 Global Staffing Companies in the world diversified via distinct divisions including Manpower,
Experis, ManpowerGroup Solutions, & Right Management.
PROGRAM DIRECTOR

Senior-Level Leadership Role (P&L responsibility, KPIs/Metrics) and control of processes and procedures), including
Company & Client Audits; budgeting and forecasting for work groups including sales personnel and associated professionals
assisting in providing client solutions.
Central point of contact for key client contacts 24 X 7 including on-call responsibilities.
Trained remote employees on my own team as well as shadowed peers on account process and procedure.
Collaborated nationally and globally in cross-functional matrix team structures including Supplier Diversity, Legal, and
Change Management teams. Attended national events.
2008-2013 managed and trained on-site managers, support, and resource professionals.
Created new audit process for IBM ($180MM globally) lines of business resulting in reduced company fines in year 1 of new
process, and subsequent reductions in penalties and exposure down to $0 by 3rd year due to continuous improvement
implemented. Responsible for all direct communication with IBMs third-party auditing team including preparation and
presentation of hard and soft copy documentation to team in India.
Mitigated risk and salvaged critical relationships based on wise decisions related to client demands, company policies, and
process examination and reengineering.
Completed on and off-boarding audits as well as VMS submission audits as required contractually by client base including
financial and process adherence.
Direct & matrix supervision of staff of on-site and headquarters- based service delivery professionals including internal
auditing team (client process & global sales) On-site Managers, On-site recruiters, & Resource Professionals and in-tandem
cooperation with Global IT/Systems access audits teams for direct and matrix reports.
Served as company liaison for Intels Global program with ManpowerGroup interacting with top-level Intel representatives
directly concerning business needs and program reporting.
Led sales professionals in achieving increased contract utilization and capturing new lines of business with established
clients.
Piloted new format client facing business and market reviews based on use of Tableau report outputs resulting in increased
client conversations around solutions to ensure client retention and expansion of business.
414-614-3119

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Integrated clients processes and those of ManpowerGroup, which resulted in increased renewals and revenue across
corporate lines including external supplier relationships
Visited, assessed, and monitored key client locations nationally across all internal and external stakeholder levels.
Evolved as a result of upper executive changes; took corporate culture to Fortune 100s and 500s; received excellent reviews
from staff, clients, and senior management. Portfolio ranged from handful of accounts to well over 20, maxing out at $500
mm globally
Performed dual roles for six months while company rebranded itself from zero and developed new sales philosophy focusing
Program Directors on client retention, business development & retention strategy.
Performance Evaluations: Consistently meet and/or exceed goals.

CORPORATE ACCOUNT MANAGER/LEAD 2005 2006

Completed assigned client on-boarding and process audits; consistently met deadlines and compliance levels.
Assumed duties beyond job description; achieved goals through creative problem solving.
Performed existing position with new position simultaneously for 6 months.
Hired to provide inside sales for existing business, ensure compliance (local and Federal), and achieve goals with various
accounts.
Attended Clients for Life & Solution Selling training programs resulting in advanced knowledge of client retention and
expansion of existing portfolio.
Won account management planning/sales strategy contests repeatedly.
NATIONAL/CORPORATE ACCOUNT MANAGER 2004 2005
Chosen to lead national sales day activities in North America with group of peer managers.
Maintained account documentation processes and procedures.
Lead field organization and headquarters conference calls alongside implementation and business development teams.
Led off-boarding audit of over 1,800 contingent workers and Consultants for Xerox after contract lost for Manpower
resulting in favorable position with incumbent MSP and new MSP.
OPERATION SERVICES LEAD 2002 2004
Created and distributed client invoicing and supporting reports.
Audited client account billing/payments to ensure timely payment posting and resolution.
Control signer for SOX-required logs matching billing records against receivables logs/client reports and time sheet
attachments (physical and electronic) against Associate time entries.
Main point of contact for Agilent, General Electric, and American Electric power paperwork audits. End result 100% passing
audit results for each of the 3 audits saving Manpower nearly $1 million in fines.
Served as liaison between external client and internal departments & franchise owners to aide in issues resolution and
quarterly status reporting to minimize corporate pre-payments to franchises.
Resolved outstanding historical invoicing issues and unpaid balances for Agilent and United Technologies totaling over $18
million resulting in improved DSO for company.
Negotiated payment plans with client contacts to resolve balances previously believed to be "uncollectable".
Documented, presented, and trained matrix reporting team members on new accounting and billing system (JD Edwards at
the time).
Supported Corporate Account Manager and Sales Executives in pursuit of new and expanded business on existing accounts

AFFILIATIONS

Active LinkedIn Professional Networker

FUEL Milwaukee - Professionals Organization.
Network After Work - Business to Business Geographic Networking
LinkedIn Chicago (Linc) participant
United Performing Arts Fund Milwaukee (UPAF) Supporter for 15 yrs
United Way Milwaukee Supporter for 13 yrs
414-614-3119

anowaczynski@wi.rr.com

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VOLUNTEERING

Big Brothers and Big Sisters of Milwaukee (with autistic child)

Vice-Chairperson of Friends of Pulaski Park
503c organization aimed at preserving and improving this neighborhood park for generations to come.
Shift Captain (Volunteer) VISIT Milwaukee
10 years; 8 of 10 years as shift captain selected by organization leadership.
Service Counter Volunteer Polish Fest, German Fest
Polish & German Fest are two of several festivals held Summer- Fall celebrating the diversity of the Greater Milwaukee
community and its rich Heritage.
Volunteer Run to Miller Park water/juice distributor and cheerleader

Company Sponsored Volunteering (ManpowerGroup)

Resume writing coach for multiple company-sponsored events
My Life My Plan Coach (Youth Mentoring College- Career steering)
Volunteer coordinator
NAACP
United Negro College Fund
Food For Families Holiday Food Collection Campaign
Milwaukee Urban Ecology Center
Growing Power Milwaukee (Urban Farm)
Public Affairs & National/Local Events & Convention Attendee
WBENC National Convention /Summit & Salute
NMSDC
ManpowerGroup Annual Supplier
Go For The Greens (WBE- Business- Development Conference)
Milwaukee Hispanic Chamber of Commerce
Led tours for ManpowerGroup international team visitors
Served 2 terms on annual Supplier Diversity Council committee
Event Planner
Served as co-chair for company relocation social events for 2 years. Booking venues, planning menu and drink offerings,
arranging guest speakers & publicity, and engaging internal marketing and public relations teams for support.
The Color Purple (Diversity Council Manpower)- committee member for publicized community cultural immersion/ enrichment
event including theatrical performance, talk- back panel discussions, cocktail hour, and seated dinner.

414-614-3119

anowaczynski@wi.rr.com

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