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Relation to Work Performance and Turnover Intentions, Human Relation, vol.42,
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Arab British Academy for Higher Education




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Coyle-Shapiro, Jacqueline, A.M., (1999), Employee Participation and


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Adrian Mackay: Motivation, ability and confidence building in people, Gulf
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David, F Strategic Management, Columbus:Merrill Publishing Company, 2009,


P.87
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Cambridge University Press, 2008, 464.
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).(1

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Press, 2000, P.181.
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Arab British Academy for Higher Education




.

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Lester, R. Made in America, MIT Commission on Industrial Productivity, Boston,


2008, P.312
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Arab British Academy for Higher Education



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Kotter, J. P. :Leading change', Harvard Business Review, March-April, 2007, P.88.


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Chandler, Alfred Strategy and Structure: Chapters in the history of industrial


enterprise, Doubleday, New York, 2007, P.136
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Bruce W. Hasenyager: Managing the information ecology: a collaborative


approach to information technology management, Greenwood Publishing Group,
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.

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Ann K. Boggiano, Thane S. Pittman: Achievement and motivation: a socialdevelopmental perspective, Cambridge University Press, 2007, P.164
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Drucker, Peter The Practice of Management, Harper and Row, New York, 2006,
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Charles Handy: Gods of Management: The Changing Work of Organizations,


Oxford University Press US, 2008, P.131.
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Buzzell, R. and Gale, B. The PIMS Principles: Linking Strategy to Performance,


Free Press, New York, 2005, P.94.
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Lester, R. Made in America, MIT Commission on Industrial Productivity, Boston,
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119

Arab British Academy for Higher Education

.1 :


.

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John Adair: Leadership and motivation: the fifty-fifty rule and the eight key
principles of motivating others, Kogan Page Publishers, 2007, P.98
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120

Arab British Academy for Higher Education

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Robert N. Lussier, Christopher F. Achua: Leadership: Theory, Application, & Skill


Development, Edition 4, Cengage Learning, 2009, P.313
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. 249

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121

Arab British Academy for Higher Education

: :

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Robert N. Lussier, Christopher F. Achua: Leadership: Theory, Application, & Skill


Development, Ibid, P.313
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Val Dusek: Philosophy of technology: an introduction, Wiley-Blackwell, 2006,
P.66.
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122

Arab British Academy for Higher Education

: - :


)(

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.2 .

: - :



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Phil Gorman: Motivation and emotion, Routledge, 2004, P.54


Richard L. Daft: The leadership experience, Cengage Learning, 2007, P.137
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123

)(1
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Arab British Academy for Higher Education



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124

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John B. Miner: Organizational behavior: From theory to practice, ME Sharpe,


2007, P.218.
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125

Arab British Academy for Higher Education

-

.

.3 :


- -
...).(1

.

).(2

.4 :
):(3
.
-

.
)(1

Adrian Mackay: Motivation, ability and confidence building in people, Ibid, P.231.
Ann K. Boggiano, Thane S. Pittman: Achievement and motivation: a socialdevelopmental perspective, Ibid, P.164
)(3
Harvard business essentials series: Time management: increase your personal
productivity and effectiveness, Ibid, P.57.
)(2

www.abahe.co.uk
126

Arab British Academy for Higher Education

- .
-
.
- .

.5 :

):(1
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- .
-
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.

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John B. Miner: Organizational behavior: From theory to practice, Ibid, P.220.
www.abahe.co.uk
127

)(1

Arab British Academy for Higher Education



).(1

.7 :


).(2

.8

.

.9:


.

)(1

Lester, R. Made in America, MIT Commission on Industrial Productivity, Ibid,


P.315
)(2
Kotter, J. P. :Leading change', Harvard Business Review, Ibid, P.88.
www.abahe.co.uk
128

Arab British Academy for Higher Education

.10 : :


).(1

.11 :

.
.

: :

).(2

.1 :
-



:
.

W.A. Simpson: Motivation, Universities Press (India) Pvt. Ibid, P.19


Roderick Wong: Motivation: a biobehavioural approach, Ibid, P.189.
www.abahe.co.uk
129

)(1
)(2

Arab British Academy for Higher Education

-
.
-
).(1

.2 :

):(2
-

- .
- .
-
.
-

.
)(1

Robert Clarence Beck: Motivation: theories and principles, Ibid, P.136.


Lester, R. Made in America, MIT Commission on Industrial Productivity, Ibid,
P.167.

)(2

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130

Arab British Academy for Higher Education

.3 :


).(1

.4 :



).(2

.5 :

.

).(3

.6 :

)(1

John Baldoni: Great motivation secrets of great leaders, Volume 2004, Ibid, P.77.
Frederick Herzberg, Bernard Mausner, Barbara Bloch Snyderman: The motivation
to work, Ibid, P.43
)(3
Charles Handy: Gods of Management: The Changing Work of Organizations, Ibid,
P.21.
)(2

www.abahe.co.uk
131

Arab British Academy for Higher Education




).(1

.7 :


).(2

.8 :


).(3

.9:

).(4

)(1

Buzzell, R. and Gale, B. The PIMS Principles: Linking Strategy to Performance,


Free Press, Ibid, P.100
)(2
Drucker, Peter The Practice of Management, Ibid, 2006, P.98
)(3
John Adair: Leadership and motivation: the fifty-fifty rule and the eight key
principles of motivating others, Ibid, P.99
)(4
Richard C. Maddock, Richard L. Fulton: Motivation, emotions, and leadership: the
silent side of management, Ibid, P.164.
www.abahe.co.uk
132

Arab British Academy for Higher Education

.10 : :

).(1


).(2

.11 :

).(3

: :




).(4

)(1

Miriam Erez, Uwe Kleinbeck, Henk Thierry: Work motivation in the context of a
globalizing economy, Ibid, P.231
)(2
David C. McClelland: Human motivation, Ibid, P.433.
)(3
Bruce W. Hasenyager: Managing the information ecology: a collaborative
approach to information technology management, Ibid, P.41
)(4
Chandler, Alfred Strategy and Structure: Chapters in the history of industrial
enterprise, Doubleday, Ibid, P.139
www.abahe.co.uk
133

Arab British Academy for Higher Education

.1 ):(1
-

-
.
-
.
-

.
-

.
-
.

Nico H. Frijda: The emotions .. Studies in emotion and social interaction, Ibid, 469
www.abahe.co.uk
134

)(1

Arab British Academy for Higher Education

-

.
- .
-
- -
.

: :



).(1

.1 :
-

- .
-
.
)(1

Robert N. Lussier, Christopher F. Achua: Leadership: Theory, Application, & Skill


Development, Edition 4, Ibid, P.315
www.abahe.co.uk
135

Arab British Academy for Higher Education

-
.
-
.

.2 :
-

-
.
- .
-
).(1

.3 :


).(2

Richard L. Daft: The leadership experience, Ibid, P.139


Phil Gorman: Motivation and emotion, Ibid, P.59
www.abahe.co.uk
136

)(1
)(2

Arab British Academy for Higher Education

.4 :
-

- .
- .
-
).(1

.5 :

.

.6 :
.
.
).(2

)(1

Richard C. Maddock, Richard L. Fulton: Motivation, emotions, and leadership: the


silent side of management, Ibid, P.141
)(2
Frederick Herzberg, Bernard Mausner, Barbara Bloch Snyderman: The motivation
to work, Ibid, P.49
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137

Arab British Academy for Higher Education

.7 :

.

.8 :



).(1

.9 :

.

.10:

).(2

.11 :

.
)(1

Charles Handy: Gods of Management: The Changing Work of Organizations, Ibid,


P.155
)(2
Buzzell, R. and Gale, B. The PIMS Principles: Linking Strategy to Performance,
Free Press, Ibid, P.102
www.abahe.co.uk
138

Arab British Academy for Higher Education

.12 :

).(1



:






.
:
: .
: .

)(1

David, F Strategic Management, Columbus:Merrill Publishing Company, Ibid,


P.89
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Arab British Academy for Higher Education



:




) (

).(1


:
: :

)-:(2

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Harper, S. C. (1998), Leading organizational change in the 21st century, Industrial


Management, Vol.40, No.3.
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Dale H. Besterfield, (et. al.), Op. Cit, 2.
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Arab British Academy for Higher Education

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.2 .
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.4 .
.5 .
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)(1


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) (1 : " 1995 .53


)(2
Harper, S. C. (1998), "Leading organizational change in the 21st century",
Industrial Management, Vol.40, No.3.
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141

Arab British Academy for Higher Education

.2


.
.3
.
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.
.5


.
.6


.

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142

Arab British Academy for Higher Education

.7

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.8

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.9
.
.10

.
.11

).(1

Dale H. Besterfield, (et. al.), Op. Cit , 2.


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Arab British Academy for Higher Education

: :
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.

Absolute Master.

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The Client .

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Arab British Academy for Higher Education




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Arab British Academy for Higher Education

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Barton Allen: The Emergency Social System, in man and society in Disaster, New
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:Responsivness
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:Tangibles
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&

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147

Arab British Academy for Higher Education


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Berry, Delivering Quality Service :Balancing Customer Perceptions and


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Arab British Academy for Higher Education




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: :
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