Professional Documents
Culture Documents
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S NO
Topic
Page No.
1.
Executive Summary
04
2.
05
3.
4.
5.
11
6.
Marketing Mix
14
7.
Branding
15
8.
9.
10.
Promotion
IMC
19
20
21-28
11.
12.
Electronic Media
30
13.
31-33
14.
SWOT Analysis
34
15.
Conclusion
35
16.
Sources
37
29
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Executive Summary
Sunsilk is a brand that provides the hair care facilities. It is a brand of Unilever. It targets the
segment on women of 16 to 40 years of age having middle or upper income class. Sunsilk brand
is sold in more than 69 countries world-wide. Sunsilk was introduced in Pakistan in 1989. Its
main competitors in the market are Pantene and in rural areas Bio-Amla.
The introduction of shampoo in Pakistan dates back to the British reign in the country. Being are
cent progress the growth of shampoo or rather the penetration levels of shampoo in the Pakistan
has been commendable. The shampoo market in Pakistan is estimated to be Rs 2,5003,000 crore. The shampoo market in Pakistan is categorized according to the benefits they
provide. Mostly consisting of three kinds of shampoos cosmetic, herbal and anti-dandruff, the
shampoo market in Pakistan has managed to tap users of the various segments according to their
requirements and preferences.
Due to the continuous efforts of the top shampoo brands in Pakistan penetration of shampoos in
urban areas is almost 100%. As far as penetration of shampoo in the rural areas is concerned it
has risen by almost 18% in the current scenario. The top shampoo brands in Pakistan include
Sunsilk, Clinic Plus, Dove and Pantene. The company that leads the shampoo market in Pakistan
is Unilever Pakistan Limited. The top three most sought after brands Sunsilk, Dove and Clinic
are produced by ULP. The company holds a 44% market share in the Pakistan shampoo industry.
It is said that ULP earns almost 8% of its revenue from the sale of these products. The other
recent brand that has taken the Pakistani personal care industry by storm is Pantene. Since its
very inception the brand was a best seller. A product of FMCG giants Proctor and Gamble
Pantene has slowly and steadily managed to capture quite a large amount of the Pakistani market.
Proctor and Gamble the second top shampoo brand in Pakistan holds a market share of around
25% in the Pakistani shampoo industry.
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Sunsilk
Sunsilk is one of the worlds biggest, well known and well -loved hair care brands. Sunsilk is
Unilevers leading hair care brand, and ranks as one of the Anglo-Dutch conglomerate's billion
dollar brands". New Sunsilk is fresh and engages the consumer through its life cant wait
campaign which is the next chapter of the brand and is the first global campaign for Sunsilk in its
History. The brand is strongest in Asia, Latin America and the Middle East and is the number
one hair care brand in Brazil, Argentina, Bolivia, Sri Lanka and Thailand.
HISTORY
Sunsilk is a hair care brand, mostly aimed towards women. Sunsilk launched in the Great Britain
throughout 1954, and through 1959 it had been for sale in 18 diverse nations around the world
worldwide. It truly is that is generated by the actual Unilever Company. Right now, this is
considered the globe's primary organization and brand throughout hair fitness and the minute
major throughout hair shampoo. Sunsilk will be Unilevers primary hair care brand, and ranks as
one of the Billion Dollar Brands". That is among the worlds most significant popular and
properly beloved hair attention model. It absolutely was introduced throughout 1989 throughout
Pakistan having 3 variant related kinds of shampoo or conditioner. Endorsement of a hair stylist
was step one throughout creating the actual picture from the brand as being a hair care expert.
With the rivalry from community and international businesses on account of justification
connected with excise obligations, Sunsilk has not been competent to acquire the required write
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about available in the market. To help improve the actual brand, LBPL made a decision to relaunch Sunsilk that has a quality assortment consisting of four versions throughout Jan 2000.
Throughout 2001, due to continuous analysis of these related hair care institutes, the importance
of a hair shampoo for oily hair was seen and so they released a whole new variant connected
with Sunsilk getting citrus fruit ingredients. Sunsilk comes throughout over 80 nations around
the world throughout the world assisting numerous women remedy their very own hair care
that has a distinctive and innovative choice of shampoos, conditioners, and therapy and
conditioning items.
1954 Sunsilk first launched in the UK.
1955 First advertisement of Sunsilk appeared on TV.
1964 Launch of Sunsilk hair spray.
1968 Sunsilk shampoo re-packaged in PVC bottles.
1971 Launch of Sunsilk conditioner.
1975 Sunsilk became the biggest name in hair care.
2003 Sunsilk glossy magazine launched in Argentina.
2008 Social networking site Gang of Girls was introduced in India.
2009 Co-creation expert formula used
2010-2013--- PFDC Fashion Week
The mission statement of Sunsilk offers the clear guide the product market of the firm by
providing the information about the product features and also saying that it fulfill the need of the
customer and provide the high quality.
Objectives:
Neither our on nor our major competitors objectives are simple or clear. There are many choice
between short term and long-term profit, between growth and cash flow, between growth and
assets and growth in earning, between proportion of earning paid to shareholder as dividends or
reinvested.
It is reasonable to assume that these different objectives of different competitors predetermine
some of their strategies and tactical behavior.
1. Assess the concept of product acceptability, credibility and perceived benefits.
2. Examine consumers assessment of the product,in terms of product performance and
related benefits.
3. Explore consumers reaction towards packaging
4. Understanding consumers perception of quality advertisement in term of its impact
Sunsilk is one of the big names in playing the market. No one of the single firm cam attain the
name if they dont have a proper planning, objective and purposes. The objectives are set
according to the time frame as it is mentioned earlier.
Company:
Sunsilk is the brand of Unilever Pakistan. While looking at the company we see that Unilever has
different areas to work like accounting, finance, marketing and production. In production
Unilever produces food, home and personal care products. Unilever not only provide the
products but also provides the information regarding health and nutrition.
The main focus of Unilever is the one that is Customer Satisfaction. In Unilever suppliers are
considered as the partners of the organization so there is a mutual relationship between suppliers
and the company that is beneficial for both. Unilever is ruling world market with share of 70%.
Competitors Analysis:
The main competitors of the sunsilk brad are the P&G product Pantene and head and shoulders.
But other competitors are Bio Amla in rural areas only. In urban area where Sunsilk face
competition with Pantene, Sunsilk is challenger in the market because p&g product captured a
lot of market due to a great deal of advertisements. While on the other hand in rural areas Bio
Amla is just competing with that it is less costly but still Bio Amla quality is far away from
Sunsilk.
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Direct competitors are those who are competing in term of product category these include
Pentene, Head and Shoulders etc. The direct competition is having a part of 75 % in over all
competitive environments.
Indirect competitors are those competitors that share a small number of competition. These are
basically the substitutes of the product. These include soaps and non branded shampoos. The
share of indirect competition in the market is 25%.
New customers:
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Sunsilk trying to attract buyers who are unaware of the product or who are resisting it because
lack of such features. Sunsilk using market penetration strategy. New market segment strategy
and geographical expansion strategy for searching new consumer. Very attractive advertising and
other propositional activities perform a vital role in this case.
More usage:
Sunsilk recently increase the amount, level and frequency of consumption. It is also improves
packaging and redesigns the product. It offers larger package sizes and makes the product more
available. They emphasize more on marketing program, which inform the consumer about the
brand and it frequently develops the product which also spurs new uses.
Customers Analysis:
Sunsilk has different product categories that include Sunsilk Hair Fall Solution Shampoo,
Sunsilk Dream Soft and Smooth Shampoo, Sunsilk Lusciously Thick & Long Shampoo, Sunsilk
Stunning Black Shine Shampoo, Sunsilk Damaged Hair Reconstruction Shampoo and Sunsilk
Anti-Dandruff Solution Shampoo. In Pakistan and Asian countries Sunsilk Black Shine Shampoo
demand is more than the demand of other categories. Pool of customers preferences is as under.
where to target the market and selecting the mode of promotion. The success of the organization
highly depended on the promotion that directed for the interest of the customer. By recognizing
what factors to improve, the marketers, entrepreneurs and owners may have different strategies
to improve their promotional or marketing strategy performances for the success of the
organization in the future
The main focus of any organization is to earn the profit but with specialized marketing activities
this would seem to be a dream. Sunsilk shampoo corporate planning is specified in term of
marketing. A lot of campaigns sunsilk did in order to maintain its share in the market. At the very
start it was focusing on the different countries and was focusing to address the hair issues. But
due to low level of advertisement its market was declining.
Then sunsilk started a new campaign in which they tried to focus the youngsters and the target
audience was also defined as single, fashion-conscious, working women who economized when
looking good. After that different campaigns like life cant wait, Gang of girls etc.
Ms Sadaf Javed is the brand manager of sunsilk. She is responsible of all the marketing activities
of sunsilk in Pakistan. Under her marketing recommendation sunsilk is touching the height of the
market. There are a lot of changes occurring in the market. The first thing is the increasing the
number of different products that are substitute to the sunsilk shampoo. As the time passes the
customer want variety in one product. In response to the customer requirements sunsilk lounged
different conditioners.
A common rule in the advertising world is that, to be successful, an advertisement must capture
its target audiences attention immediately. A potential buyer must be able to view a better and
more refined version of reality and also be able to relate to the circumstances portrayed in the
advertisement. For this reason, advertising agencies use new and creative methods to promote
their products in previously untapped markets, ranging from mens beauty products to products
for women who don head scarves.
Recently, Pakistani firms have started catering to the more conservative segments of society. The
first product implying this evolving market trend is Sun silks shampoo for covered hair.
Though such products have existed in other Muslim countries such as Malaysia, Indonesia and
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Egypt (introduced as Safe Hair-shampoo designed for veiled women), the Pakistani market is
comparatively new but highly accepting of this new trend, according to Fareshteh Aslam Brands
and External Communications Manager Unilever Pakistan.
Sunsilk launched its Lively Clean and Fresh shampoo for covered hair in Pakistan around two
months ago and according to Aslam, the product has been highly successful. The launch of this
shampoo in Ramazan proved fruitful for the brands image as well as the product, but Aslam
explains that it was being planned for many months. We listen to the consumer, look at the
market pattern and then see how we can cater to the demands through our resources. Aslam
states that this shampoo had been in the global Sunsilk market for a quite some time and was in
high demand in countries such as Indonesia. Therefore, the team thought that it was high time
that Pakistani women, who cover their head, also get a fair chance to have lively and fresh hair.
The team that planned out the whole campaign had to be mindful of Pakistani society. Besides
thinking extensively about how to advertise the shampoo, they also had to keep in mind the basic
ground rule for advertising, which is to respect the lifestyle of each market.
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In unilever Pakistan there is a decentralized structure. There is a narrow span of control and a
strong communication between different departments. There is a flexible environment in
organization.
Distinctive qualities
SUNSILK Color Shampoo is not only a hair color shampoo but a dandruff removing
shampoo also.
SUNSILK Color Shampoo is suitable for all types of hairs.
SUNSILK Color Shampoo is delivering Consumer Promise
Slogan:
Slogan is tags line that company use to make its customer easy to remember its product.
Official SUNSILK Slogan
Live in Colors
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Marketing Mix:
Product
The main target market of sunsilk is females between the age of 16 to 40 years belonging to
lower and middle income groups but promotional activities cover the whole classes. Sunsilk exist
in pure competition. The major competitor of sunsilk in rural areas is BIO AMALA and in urban
areas is Head & shoulder. The Bio Amla shampoo is offer in low price so attract the rural areas
customers. In urban areas sunsilk acting market challenge with head & shoulder. Sunsilk has got
the advantage of keeping their prices lower than P&G but P&G has capture.
Point of parity:
For an offering to achieve a point of parity on a particular attribute or benefit, sufficient number
of customers must believe the brand is good enough on the dimension like other Sunsilk consist
of such POPs are
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Point of difference:
The point of difference, the brand must demonstrate clear superiority. Sunsilk PODs is Co
Creation. They came with this idea to grab the market and to be superior in the market. Sunsilk
started working with a number of professional experts to develop new and improved products.
Sunsilk teamed up seven global hair experts bring the worlds first co created product range for
all specific hair types hailing from fashion hubs the world New York, London, Paris, Tokyo, Los
Angles.
Branding
Branding strategy firm:
The branding strategy for a firm reproduce the number and nature of common and different
brand elements applied to the different product sold by the firm. Branding strategy involves
deciding the nature of new and existing brand elements to be applied to new products.
Brand decisions:
Brand strategy is one of the important decision making by marketers. Its a strategy which brings
much positive feedback for a firm. The first decision is whether to develop a brand name for a
product .now today branding issue a force that hardly anything goes unbranded , unilever follow
individual name for setting brand name for their different products .like sunsilk shampoo ,
ponds, fair &lovely . Unilever get a major advantage of an individual name strategies that a
company does not tie its reputation to the products .if any brand fails or appears have to low
quality the company names or images are not effect and hurt.
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Brand elements:
Brand elements can play role a number of brand buildings .brand elements are those trade mark
able devices that identify and different the brand .most strong brands employ multiple brand
elements.
Market choose brand elements to build as much brand quality as possible .brand element such as
possible memorable, meaningful ,likeable ,adaptable and protectable .we describe those element
in short there are following
Memorable: Every consumer mind catch the brand names .the marketing program
set the brand name in consumer mind .the short brand name such as dove ,pond,
sunsilk are very easily memorable.
Meaning-full: The meaning must clear about the product. Consumers think this
product sothe problem of hair or related with its problems.
Likeable: Through research we find many people who like the brad verbally and
visually
Protectable: The brand name is must legally an competitively protectable.The brand
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Price:
Unilever claims to practice value based pricing in which customer perception of the product
price provides a starting point for the developing of product mix of the product. The sunsilk
sachets price is 5 rupees shows how the price also reflect the convenient for consumer.
HUL claims to practice value based pricing in which the customer perception of the product
price provides a starting point for developing the marketing mix of the product. This price is
using the focus groups. Sunsilk is also available in Rs. 100 & Rs. 200 bottle to cater to the
demands keeping in mind the wants of this particular segment. When initial price is determined,
HUL then uses target costing in order to achieve the required profit.
Place:
Sunsilk target both urban and rural areas. Unilever introduce a smaller (100ml) for lower income
groups and rural areas. Their distribution objective is to reach in many towns and villages as they
can. Unliver in Pakistan uses a 150 distributors whose function is sell to wholesalers directly.
There are different distributors for different areas. They carefully selected and evaluated on daily
basis. Sunsilk has a very good distribution network all over the world. They have struggled hard
to adopt such channels that guarantee the perfect results regarding the placement of the product.
Distribution
Market coverage Strategy:
For SUNSILK Color shampoo inclusive market coverage strategy is adopted. Every retail
store, super store and beauty salon is member of distribution network.
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Distribution objective
To reach as many towns and villages as we can.
Unilever has 150distribution whose function is to sell wholesaler directly .they are clearly
Packaging:
The packaging design for new sunsilk range is exciting and makes the brand look modern and
contemporary. This new range has clearly identified there is a separate product for each hair type.
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Besides having these general objectives, the advertising objectives are set avoiding to the
advertising strategy for each product, e.g. Sunsilk advertising objectives since it was being
re-launched were:
To increase the usage.
Conditioning benefits.
Makes the hair appear clean and shiny.
Imparts a feeling of freshness-due to fragrance.
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Innovative campaigns such as Hairapy and Life Cant Wait were launched to attract
women to the bran Sponsored short films that were broadcast during popular television
shows.
Life Cant Wait
"Life Can't Wait" is a new fight by Sunsilk that intends to urge young females to seize open
doors and live throughout today. Sunsilk accepts that you can get the most out of life when
you trust in marketing and promoting things happen, and the brand wants to motivate young
females to live without bounds.
Our worldwide publicizing crusade "Life Can't Wait" expects to support young females
around Pakistan to get the most out of life by inspecting every symbol's persuasive story
through the viewpoint of their changing looks an alternate hair styling speaking to an
alternate magnetic part of their own verbalization toward oneself. These capable style and
magnificence symbols particularly our exceptional symbol Iman Ali encapsulate the soul of
living with enthusiasm and Sunsilk wishes Pakistani young females will seize the minute and
live their lives with the dauntless spirit and pizzazz with which each of the symbols existed
their live.
Hairapy
Hairapy is an effective campaign, introduced in USA which is about Therapy for Hair. It
provides free hair treatment to women and invest heavy amount for promotion of Sunsilk
brand. It gains trusty and loyal consumers via this campaign. Via this campaign experts give
beneficial suggestions about hair and different hair styles. It provides suitable styles which
are best and attractive for clients. Experts inform clients about how they can save and grow
their hair via using Sunsilk from heat, sweat and environment. From this campaign it earned
trust and belief in the market.
PFDC Sunsilk Fashion weeks
Also Sunsilk celebrates a fashion week in Pakistan every year. This fashion week provides a
unique platform for designers to showcase their ideas and flair to design experts the world
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over; and Sunsilk with its platform of expert Co-Creations proud to support Pakistans
Fashion Industry. First fashion week was held in 2009.
Pakistan Fashion Design Council [PFDC] & Sunsilk announce their fourth week of pret a
porter fashion scheduled for October 2011!
Indeed PFDC Sunsilk Fashion Week S/S 2012 follows the success of the first time
participation of seven designers Adnan Pardesy, HSY, Khaadi, Muse, Nickie, Nina, The
house of Kamiar Rokni and Zaheer Abbas, selected through their shows on the PFDC Sunsilk
runway.
Sunsilk collaborates with Pakistani Fashion Gurus for special collectible bottles.
With the objectives of revolutionizing the visage of mainstream fashion industry in Pakistan,
Sunsilk being the lead sponsor of PFDC Sunsilk Fashion Week aims to establish new standards
that can provide the fashion industry of Pakistan a novel and enlightened direction, begetting
further progress and innovation.
Sunsilks constant and unwavering support for the event testifies for its commitment,
determination and confidence that the brand has shown towards encouraging new and fresh
talent in the industry throughout all these years.
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However, this time the audience had something more interesting and fascinating to experience
that will make this years event worth remembering. A highlighting feature taking place at PFDC
Sunsilk Fashion Week 2013 year is the showcase of special Sunsilk collectible bottles in the
Sunsilk Lounge on the Red Carpet during the prestigious event.
Designed by the kingpins of Pakistani Fashion Industry and each of the bottles comprise diverse
specification and distinctive features which will be unveiled every day during the entire four day
event in the most opulent and lavish style. The idea of collaborating with the fashion pundits for
the special collectible bottles was brought forward by Catalyst PR & Marketing.
Sunsilk Soft & Smooth By Maria B
Day 1 of the PFDC Sunsilk Fashion Week marked the unveiling of Sunsilk Soft and Smooth
Fashion edition by none other than the undisputed queen of Pakistans fashion industry Maria
Belal, known as Maria B. A graduate of Pakistan School of Fashion Design, Maria B has rocked
the catwalks with her hip and glamorous designs, not only in Pakistan but also in Paris. Her
design for Sunsilk Fashion Edition displays her elegance and 30 years of experience in the
fashion
industry.
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In the mid break of PFDC Sunsilk Fashion Week, all the four kingpins of the fashion industry
were present at the red carpet for a Q/A session with the media.
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The initiative by Sunsilk in collaborating with the fashion pundits of Pakistan for their special
Fashion Edition and sponsoring the mega fashion event of the country is a groundbreaking step
that can play a pivotal role in projecting a positive and sanguine image of Pakistan on a global
platform.
PFDC in collaboration with Sunsilk was also held in April 14, 2014.
Advertising strategy:
A product particular strategy also depends on the level of competition involved in each product.
Unilever seeing the trend change so sunsilk advertising strategy designed according to functional
basis. Unilever evaluates the product present position in a market, the promotion objective wants
to achieve and the level of competition involved. Sunsilk has come up with the new promotional
campaign GOOD HAIR DAYS in six major cities in calibration with famous hair stylist of the
country.
Advertising evaluation:
Unliver also carries out on extensive evaluation process. Targeting audience rating points are
used to evaluate a product. Households are monitored in various cities to get consumers response
and feedback. Weekly figures are presented by research departments.
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Print media- Print Media advertisement is one of the common ways of advertising. The
print media including the magazines, newspapers and brochures are relied upon a lot. In print
media, the importance of placing the advertisement plays an imperative part in increasing the
sales of the product.
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but the consumer is providing a feedback on the brand/product on the basis of the
experience.
Personal Selling: Sunsilk do personal selling by promotion and ads on internet.
Billboards:
Sunsilk is using billboards for advertising its products.Everyone can see a whole
advertisement like people watch on own televisions or the typeof moving and animated type
of advertisements that people can see results.They are easily attracting the customers in every
possible manner.
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Further strategies
Innovation and unique strategy of Unilever Company implemented by sunsilk in Pakistan
lunched the gang of girls website
pushed on line and via TV and print
Lots of media mention as it as a successful brand.
More over college festival malls and multiplexes across pk.
The registered user 100000.
Company taking the benefit of new web 2 technologies ranging from blogs to power of
social network
As far as brad is concerned plus side for sunsilk use the power of technology to position brand
successful and create following among niche users whom must have generated enough feedback
for the brand to understand demographic served
Innovative campaigns were launched to attract women to the brand
Sponsored short films that were broadcast during popular television shows
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SWOT
Strengths:
Weakness:
Strong rivalry
Alternatives are available
Consumer is price conscious
Strong promotional activities from competition
Cultural appeals are not present in adds
Opportunities:
Threats:
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Conclusion
Sunsilk has huge potential of rural market 72% of total population but not yet develop a
successful strategy to penetrate this market. The success of Sunsilk emulated which captured the
rural market by two strategiesDevelop strong distribution structure and Adopting packaging and pricing.
Sunsilk increase buying of raw material so that it does not have to suffer devolution and
continuously increase in tariff rates. They introduced a smaller 100mi pack of Sunsilk in order to
capture lower income segment. Sunsilk enter into web marketing. They should increase
frequencies of advertising by electronic and print media. They should introduce 2 in 1 shampoo
plus conditioner which demand huge potential market. Finally, taking everything in account we
can say that if Sunsilk emphasize more on social responsibility and create more attractive
marketing programs, they can grab huge number of customers.
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Sources:
http://www.unilever.pk/aboutus/introductiontounilever/
http://www.unilever.pk/aboutus/introductiontounilever/UPLfoofs/default.aspx
http://download-reports.blogspot.com/2009/10/report-on-strategic-management-of.html
http://www.ukessays.com/essays/business/unilever-swot-and-pestle-analysis.php
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http://www.codewit.com/Pestel_Analysis.pdf
http://www.scribd.com/doc/62676330/57150749-Sun-Silk
http://www.marketwire.com/press-release/unilever-announces-final-results-nyse-ul-1748595.htm
www.unilever.com/ourcompany/investorcentre/results/quarterlyresults/default.as
p
http://itunes.apple.com/us/app/unilever-investor-centre
app/id483403509?
mt=8&;ign-mpt=uo%3D4
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