PO Box 240773

Memphis, TN 38124
John L. Knapp mktgwrks@gmail.com
901.230.5132
http://www.linkedin.com/in/johnlknapp

Summary Profile:
• Experienced Project Manager/Lead who has successfully directed project teams of 16+ people from
strategic planning, through functional requirements gathering, implementation and support that meet
project milestones on time and on value
• Solutions-oriented professional IT consultant with twenty-two years of significant, progressive
experience in Information Technology and consulting, focused on Web-based and client/server-based
applications, custom development projects, as well as modifications of packaged products; with
logistics industry and finance expertise, aimed at productivity improvement
• Delivered projects in manageable phases that demonstrate Return On Investment (ROI)
• Competent technical team member with hands-on development knowledge involved in full SDLC
project activities
• Dedicated self-directed achiever committed to success; adept at juggling multiple tasks in a high-
pressured environment and able to work independently requiring little management oversight
• Solid oral and written communicator, detail oriented, with exceptional decision-making, team-building
and motivational skills
• Strong problem-solver that can design solutions and assist both internal/external clients and
developers with issue resolution
Professional Experience:

John L. Knapp 901.230.5132

Page 1
 Technical Skills and
President October 1987 - Prese
Management
Marketing Works, Inc.
Memphis, TN Proficiency:
• Providing consulting services for several Fortune 100 organizations (details follow) and Hands-on
other product and service companies as an IT contractor enhancing systems and Development:
Development
programs according to client specification. Visual Studio 6.0 - .NET 3.5
• MarketingWorks Inc. provides IT, consulting and market research services using IDE
qualitative and quantitative methodologies for Automotive, Chamber of C#.NET, .NET Framework
Commerce, Communications, Finance, Healthcare, Insurance, Logistics and Sales, and Visual Basic 3.0 - .NET 2008
presently working on a new product application: ASP - ASP.NET 2003 - 2008
○ Utilizing MS Access, MS Visual Basic 6, and MS Excel for proof of concept (POC), OO- Development Principles
Client/Server Architectures
which is now being migrated to a .NET C# 2008 environment with SQL Server 2008
Multi-tier Applications
backend using SSIS, SSRS and SSAS,
GUI-Based Applications
○ Target market of 5 years through adult would gain a significant improvement after
UI - User Interface Design
product use with expected achievement in the top five percentile over its peer
WPF - WCF -.Net Win Forms
group,
VBScript, HTML - DHTML
○ Initial market penetration aimed at English speaking communities with possible
JavaScript
future adaptation for other languages in western world.
IIS, UML, XML
.NET Developer/SQL Server Reporting Specialist Relational Databases
August 2008 - January 2009 SQL Server 6.5 - 2008
Siemens IT Solutions and Services T-SQL, ETL, DTS – SSIS
Memphis, TN Oracle 9i
Hands-on Exposure:
• Extracted, transformed and loaded relevant (ETL) data from production environment
Reporting Services
into reporting database via SQL Server SSIS SSRS and C# with result of providing
Application Analysis
reporting documents of service objectives that met or missed Service Level
Requirements Gathering
Agreements (SLA) and client objectives of transition phase of project.
Structured Development
• As project moved to steady state, provided additional ad-hoc reporting and complete
Test Methodologies
detailed documentation of all procedures.
Web Services
Adobe Photoshop
.NET Developer/SQL Server Development Specialist
Adobe Illustrator
August - November 2007
Crystal Reports
Shelby County Trustees Office
Toad 7.6, PL/SQL
Memphis, TN
DB2, HLLIAPI & Rumba 5.2-
• Contributed in converting database schema of 4-5 Terabytes SQL Server 2000 7.0
database into new rational SQL 2005 database using SSIS, SSRS, T-SQL, Visio and UML Visual FoxPro
• Assisted in rewriting stored procedures, and retrieved data from old database into new Management Tools:
model Microsoft Project 98 - 2003
• Helped with constructing VB.NET data retrieval, insert, update, and delete statements ERP, SCM and CRM for
new structure Agile and Waterfall
• Used Visio and UML for process documentation and SDLC for project management Visio 2003, SDLC
Sr. Developer/Web Specialist March - July 2007
FedEx Corporation
Memphis, TN
• Worked for Customer Advocate Team (CAT) and migrating VB 6.0/ASP application to ASP.NET 2005 for level two-helpdesk
support of all package delivery systems thereby improving overall customer service experience that met project
milestones,
• Used Visual Studio 2005 (VB.NET, ADO.NET, ASP.NET, CSS, and XML - UML) for development and release

Sr. Developer/Web Specialist March 2004 -

February 2006
FedEx Corporation
Memphis, TN
• Received a BRAVO-ZULO award for “Outstanding Commitment and Dedication” from management on completion of
contract.
• Worked for Express Business System (EBS) on their forecasting apparatus and converted Excel templates to Web
enable tool that collected Apollo Productivity Measurement System for AGFS Target Loading Automatic System
(ATLAS),
• Engaged in project from strategic planning, and business requirements and phase one rollout there by reducing
staffing requirements.

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• During conversion, restructured SQL Server database achieving higher performance standards with greater stability
and SSIS for data extraction
• Also converted VB 5.0 Process Control Architecture (PCA) application into VB 6.0 and then to VB.NET for Express
Business Services (EBS) Finance department for this tool to support multiple platforms (Oracle 9i, Toad, VB, Crystal
Reports, and Hyperion Essbase) and several other projects.
• Used Visio and UML for process documentation and SDLC used for project management.

SQL Server DBA/Sr. Developer and .NET Specialist

August - September 2003
Stewart Environmental
Auburn, AL
• Stewart needed a SQL Server DBA/Sr. Developer and .NET solutions specialist to troubleshooting an EHS Insight tool
for a new software product in development stage that would pole atmospheric instrument readings within a paper
mills or printing production environment every minute by reducing database transaction times occurring during
instrument collection process, data manipulation, calculation, validation and database storage.
• Investigation revealed development changes in indexing including clustering, fill factor within SQL database, that
required moving VB.Net and ASP.Net code to SQL stored procedures, and concentrated effort in cleaning .Net code
through better-written classes, methods and functions,
• Reducing processing times from 48.4 seconds to less than 7 seconds per cycle in test environment and from 170
plus to less than 32 seconds in production environment
• Additional, the six member junior Stewart staff was encouraged to use a relational partitioning strategy using
parameterized queries and linear hashing algorithm to create sub-partitions, which would substantially reduce
response time, improving both CPU and memory resource usage and maintainability of active SQL databases,
resolving data retrieval issues associations without removing old data from the database.
• Leaving staff with above instructions garnered further production transaction time reductions from 32 seconds to
less than 8 seconds per cycle and overall database stability.
• SDLC used for project management.

Project Manager and Senior Programmer Analyst August

2001 - February 2003
Citi Commerce Solutions (CCS), a Citigroup Company
Chicago, IL
• Provided ML2 analysis by identifying unneeded mainframe datasets saving over $400,000 annually in vendor
charges using an Artificial Intelligence (AI) method
• Won an “All IT Outstanding Accomplishment Award” for work delivered with on time implementation and under
budget for the team
• Converted a 16-bit Visual Basic 4.0 application to VB 6.0 and upgraded the HLLAPI from IBM 4.1 to Rumba 7.0 for
the Gray, TN Operations Center with ASP for additional presentation layer that met project goals and milestones.
• Further developed an early warning Mainframe monitoring system for PQM that scanned CICS regions reporting
utilization and volume level, which then emailed team members/managers via Skytel when failure limits were about
to exceed.
• Provided a web pages using ASP with same information for the company’s Intranet site
• Maintained a historical database on SQL Server 7.0 and a MS Access 2000 backup database when SQL connections
could not be sustained
• Designed, developed and maintained a Data Information Resource Dictionary, which cataloged all mainframe
datasets with security, owner and description information for CISO, thus bringing the IT department into compliance
with Citi standards.
• All of the above work included extensive use of DataGrids in presentation layers.
• Structured a SQL database and VB GUI tracking datasets from IBM Global Resources to First Data Resources (FDR)
using DTS as mainframe migration of CCS data, using T-SQL and presentation DataGrids

Project Lead - Sr. Developer January -

August 2001
Citicard, a Citigroup Company
Kansas City, MO
• Restructured mainframe download process eliminating a recurring $200,000 per year vendor charge
• At Citibank's Global Risk Operations and Vendor Relations Division (GROVR) bankruptcy section, led team in
automation of four user de- duping modules that required staff involvement prior to implementing the new
processes that met all project milestones,
• After conversion, this completely eliminated user involvement
• Using Sterling Commerce's Connect Direct product, streamlined the mainframe download process to a scheduled,
hands free procedure.
• Automated a de-duping process in like manner

John L. Knapp 901.230.5132 Page 3

• Produced a new procedure to replace an old FoxPro routine, providing MIS clear and accurate information for end of
day and end of month reporting to senior management using DataGrids and Crystal Reports extending clients
available monetary float by 10 days
• MS Project 98 and SDLC used for project management.

Web Developer and Database Specialist

September - November 2000
U.S. Stamp division of Identity Group, Inc
Cookeville, TN
• Assisted in development of web site for web link to Staples.com using MS Visual Studio 6.0 and MS InterDev
development platforms
• Assisted in design, develop, testing and implementation all phases of the project, that allowed a Staples customer to
order customized rubber stamps on-line, added to their shopping cart and billed through the Staples application.
• Assisted in development of an in-store thermal printer application that allows custom design, stamp production of a
limited number of selected rubber stamps without having to wait for vendor production and shipment, and used
Visual Basic 6.0 for product implementation.

Project Lead, Web Developer, and Lead Database Specialist

May 1999 - August 2000
International Paper (IP)
Memphis, TN
• Developed intranet web site for a global inventory and asset management tracking system (Visual InterDev) used by
business and support personnel within Domestic IP locations.
• Managed, designed, developed, tested and implemented all phases of the project.
• Provided Report Selection enhancements for Computer Associates (CA) TNG Help Desk product employed by ITCS
department via Access 8.0.
• MS Project 98 and SDLC used for project management.

Project Manager - Lead Developer

January 1996 - April 1999
FedEx Corporation
Memphis, TN
• Implemented a new retrieval system that saved client over $175,000 annually in SKU costs through return program
modification
• As Project Manager/Lead Developer for FedEx (LEC&C) on Integrated Return and Repair (IRR) projects, carried out
conversion and improvements of existing FoxPro database without source code to a MS Access 2.0, then to MS
Access 7.0, and finally to Visual Basic 3.0 in a Windows/Novell client/server/mainframe multi-tier environment
thereby reducing required staffing needs by over 50%.
• Managed all phases of requirements gathering, design, development, testing, implementation and rollout of
application based on user specifications
• Provided documentation, ad hoc reporting to users with PowerPoint and Visio for training screens
• Developed client-training material utilizing PowerPoint
• Provided Y2K analysis and testing for several criteria not available from Tandem screens.
• Reengineered Pipeline Matrix system that allowed LEC&C to track new commercial customers’ and their needs more
effectively with MS Access 2.0 to MS Access 7.0 to MS Access 97 resulting in a more accurate depiction of client
requirements
• Worked on two in-house Help Desk projects for IT department
• Used MS PowerPoint and Visio for training screens and in-house Project Management software (based on Prince2
model) used to track software development life cycle and completion goals with monthly progress reports up
through Executive VP for LEC&C.
• Provided additional information technology services for LEC&C at FedEx by upgrading the invoicing module

Military Service: USMC - Honorable Discharge

Professional Memberships & Training:

Membership:
Memphis .NET Users Group Chapter (MNUG.net),
INETA .NET User Group (Linked .Net Users Group's)
International .NET Developers Users Group (.NET Developers)
Global Project Management Users Group (PMLink.org)
Memphis Project Management Users Group Chapter (pmiMemphis.org)
Memphis Professional Association for SQL Server, Charter Member (mem-PASS.org)

John L. Knapp 901.230.5132 Page 4

 Memphis E-Marketing Users Group (Memphis E-Marketing)
Past President - American Marketing Association - Memphis Chapter
Founder - Academy of Healthcare Marketing - Memphis Chapter
In process: MCAD/70-316 Developing Windows-Based Applications with Visual C# .NET, 2005
Completed:
Microsoft: Building Smart Client Solutions for Mobile & Desktop Environments, 2003
Microsoft: Visual Basic .NET Migration, 2003
Microsoft: ASP .NET Migration, 2003
Microsoft: C# .NET Migration, 2003

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