Career Development Program

Senior Consultant - Roles and Responsibilities

The primary responsibility of a Senior Consultant is to provide direct supervision to Consultants and to facilitate the execution of project work plans. Serving as both the role model and the trainer, the Senior Consultant should
demonstrate attributes of excellent client service and assist team members in developing their technical and professional competency. It is assumed that a Senior Consultant will be able to demonstrate all of the Core Skills of a
Consultant.
Career Development
Attributes
A. Professional
Development
(represents personal
abilities)

B. Technical
Competence
(represents personal
knowledge)

Skill Sets (Expectations)

Core Skills
1. Exhibits confident and assertive behavior; Proactively takes
ownership of project responsibilities
2. Maintains poise under pressure
3. Effectively communicates in written form ensuring readers
understanding
4. Facilitates client interviews and team meetings
5. Maintains quality and consistency of performance over time
6. Appropriate decision making ability in regards to project
execution
7. Comes forth with ideas to increase productivity innovative and
creative
8. Effectively discusses Protiviti Solutions and Services
Accelerated Skills
9. Effectively presents to client executives in a clear and concise
manner
10. Understands, supports, and applies Protiviti Quality Risk
Management policies
11. Takes responsibility for building personal knowledge, credentials,
and general marketability

Core Skills
1. Applies Protiviti Frameworks and Methodologies on assignments
2. Understands the economics, dynamics and risks of a clients
business and industry
3. Working knowledge of business processes and the underlying
risks and controls
4. Evaluates, synthesizes, organizes and interprets data and
reaches logical, fact based conclusions
5. Identifies potential technical and process risks
6. Effectively develops and organizes project work plans
7. Develops specialized skills recognized and applied in one of
Protivitis Solutions and Services
8. Applies skills learned on individual projects to different projects,
solutions, or industries
Accelerated Skills
9. Develops subject matter expertise in a particular product
specialty
10. Intelligently discusses processes, risks, controls, and industry
trends with senior management
11. Effectively delivers existing solutions and services to clients

Experiences (Types of opportunities available to develop Core Skills)

Training (Types of training available to develop Core Skills)

Leads client interviews and team meetings

Evaluates information and determines project
ramifications
Participates in issue resolution
Drafts client deliverables
Receives direct performance feedback
Placed in pressure situations with deadlines
Participates in multiple projects to demonstrate
consistency of performance

Senior Consultant School

Transitions to the Senior Consultant Role
DISC Personal Profile Study
Coaching
Effective Presentations
Interpersonal Skills on the Fast Track
Project Experience
Coaching Personalities and Team Simulation

Applying the Protiviti Frameworks on at least two

separate clients
Assesses, evaluates and tests business / technology
processes and controls
Client and industry related research
Financial support for certification training
Access to iShare

The Protiviti Way

Senior Consultant School
Solution Related Training
Industry Related Training
Project Experience
Certification Training
Introduction to Protiviti Industries and Solutions
Frameworks Training Modules 1-4
iShare Help Topics
Transitioning to Senior Consultant Role

Career Development Program

Senior Consultant - Roles and Responsibilities
Career Development
Attributes
C. Teamwork &
People (represents
supervisory abilities)

D. Client Service
Delivery (represents
service and job
administration abilities)

Skill Sets (Expectations)

Core Skills
1. Accessible to personnel supervised and receptive to ideas
2. Encourages other to work as a collaborative team by consistently
and effectively teaming and has a strong work ethic
3. Establishes and maintains a professional and positive work
environment
4. Guides and mentors Consultants and other team members
5. Instills a service commitment in Consultants
6. Provides substantive, objective and timely feedback on work
product and performance
7. Trains, directs and supervises Consultants
8. Sets expectations; Assigns tasks, roles, and responsibilities of
team members
Accelerated Skills
9. Exemplifies a collaborative attitude by knowledge-sharing with
peers
10. Identifies when the assistance of SMEs may be appropriate and
escalates to engagement management
11. Facilitates communication among the engagement team to
develop people and enhance client service

Core Skills
1. Develops strong relationships with client personnel and routinely
seeks feedback from client regarding their needs and concerns
2. Identifies and incorporates appropriate tools and technology for
project delivery
3. Identifies issues in a timely manner and escalates appropriately
with suggested solutions
4. Manages, maintains, and monitors the assigned project budget
5. Takes responsibility for delivering quality work plans,
deliverables, and proposals
6. Updates and maintains iShare client sites
7. Executes and wraps up the job on a timely basis according to
Protiviti Quality Risk Management policy
8. Intuitive and proactive to client needs, completes follow up timely
Accelerated Skills
9. Alert to potential problems in client relationships
10. Assists in managing engagement job economics
11. Manages client expectations throughout project

Experiences (Types of opportunities available to develop Core Skills)

Training (Types of training available to develop Core Skills)

Supervises multiple Consultants, establishes goals and

work directives, monitors performance, and reviews and
evaluates their work
Project execution leadership
Project staffing
Establishes and maintains team work environment.
Coaches and mentors Consultants
Prepares and conducts effective consultant evaluations

Leading Successful On-Site Teams

Facilitating Meetings and Work Groups
Project Teams Building a Project Team
Leading an Effective Business Meeting
The Coaching Skillset
Coaching for Performance
Coaching Teams and Personalities Simulation
Teamwork and Emotional Intelligence
Etiquette for Supervisors
Performance Appraisal Simulation
Effective Performance Evaluations
Project Experience
Coaching with Confidence Simulation
Emotional Intelligence at Work
Effective Mentoring

Project planning, including budget planning and

reporting,
Participates in establishing project tools and delivery
methods
Facilitates effective client and internal team meetings
Job set-up and administration, including invoicing
iShare client site management
Coordination with client project managers and sponsors
regarding needs and concerns
Preparation of client and project deliverables
Execution of the Protiviti Way

Quality Risk Management Awareness Training

The Protiviti Way Seminar
Elements of Project Time Management
Performing Quality Assurance and Control
Project Experience
Project Management Tool Box
Planning for Quality
Project to Process

Career Development Program

Senior Consultant - Roles and Responsibilities
Career Development
Attributes
E. Business
Development
(represents sales and
networking abilities)

F. Leadership
(represents areas outside of client
assignments where leadership
abilities may be demonstrated)

G. Values (represents who

we are)

Skill Sets (Expectations)

Core Skills
1. Actively builds and maintains confidence and respect with senior
management at the client
2. Actively listens to clients, identifies client needs, and
communicates needs with project manager for potential solution
3. Participates and contributes to proposals and other sales efforts
on the client of project assignment
4. Offers ideas for solution follow on opportunities
Accelerated Skills
5. Balances the allocation of time to business development and
project delivery
6. Qualifies and markets follow on opportunities from a given
project to the next logical product offering
7. Understands and applies concepts of job economics in order to
propose / negotiate productive and profitable deals for the client

Accelerated Skills
1. Demonstrates a positive attitude and excitement about Protiviti
2. Participates as a training instructor to Protiviti or Client personnel
3. Participates in recruiting personnel to Protiviti
4. Participates voluntarily in internal projects and committees
5. Participates voluntarily in Protiviti, community or civic activities
6. Serves as a mentor to Consultants and Interns
7. Nominates innovative items to and industry or solution iShare
site (list examples)
8. Participates in professional or industry organizations
9. Aquires at least one professional certification

Core Values
1. Integrity
2. Confidentiality
3. Objectivity
4. Creativity
5. Work Ethic
6. Proactivity
7. Professionalism

Experiences (Types of opportunities available to develop Core Skills)

Training (Types of training available to develop Core Skills)

Opportunity to follow though on client service ideas

Opportunity to participate in the sale of solutions to
resolve issues uncovered at client sites
Cultivates strong relationships with peers in the general
business community
Cultivates strong relationships with client personnel
Cultivates strong relationships with Protiviti, Big 4 and
other Professional Service Providers

Influencing Your Customers Decisions

Moving from Product Selling to Solution Selling
Solution-Selling Simulation: From Lead to Trial Period
Interpersonal Skills on the Fast Track
Preparing PowerPoint 2003 Presentations for Effective
Delivery

Participates in training instruction

Participates in campus recruiting
Participates in internal projects and activities

The Leader as a Model

Local recruiting training
Instructor training
Effective Mentoring

Opportunity to practice and demonstrate values that

enhance your personal career and enhance clients trust
in Protiviti

Life Experience
Senior Consultant School
Project Experience

Career Development Value The successful Senior Consultant .

Demonstrates the breadth and depth of skills and experiences necessary to assume project leadership responsibility.
Develops relationships among client personnel, Protiviti personnel and other professionals that will help to strengthen their network of contacts, improve their communication skills and help to foster trust.
Possesses the skills necessary to be able to identify areas of risk and opportunities to improve efficiencies.
Trains, supervises and develops other professionals through direct hands-on supervisory experience.
Properly exercises decision making authority in areas ranging from staffing and preparation of project deliverables to coordination with clients and the application of Protiviti frameworks and methodologies.
Consistently demonstrates these skill sets over time and will be recognized by clients and their peers as someone that they would turn to for leading an important initiative.
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