BMG 210: Organizational Behavior

Final Exam Study Guide

1. What are the three interrelated levels of analysis that organizational behavior focuses on?
2. Max Weber believed that _______ was the one best way to efficiently organize work in all
organizations.
3. What were time and motion studies designed to do?
4. Describe telecommuting.
5. How is the term organization defined in the text book?
6. Which social science discipline is useful for studying negotiation and organizational power?
7. Define organizational behavior.
8. Define organizational justice, distributive justice, procedural justice, and Interpersonal
justice.
9. According to the Big Five dimensions of personality, how is extroversion defined?
10. What influences an employees fundamental beliefs about what is good or bad?
11. List some things that influence an employees behavior in an organization. (see Fig. 2.3 on
page 42)
12. Describe the concept of corporate responsibility.
13. In regard to organizational behavior, how is extinction defined?
14. What is the purpose of organizational behavior management?
15. Define and give examples of emotion.
16. Define emotional contagion.
17. Describe a person who is closed to experience.
18. Describe a person who is high in positive affectivity.
19. Define social perception.
20. Describe the Pygmalion effect.
21. Define prejudice.
22. Define moods.
23. Define attitude.
24. Is stress an unavoidable fact of organizational life today?
25. Describe the purpose of an employee assistance program.
26. Define stress.
27. Describe the symptoms of burnout.
28. Describe chronic stressors.
29. Define stereotypes.
30. People discriminate when prejudice impacts their _______.

31. What is the primary purpose of affirmative action plans?

32. Define self-efficacy.
33. Explain the motivational fit approach.
34. Define motivation.
35. Is job satisfaction associated with fewer occupational injuries?
36. How do diversity management programs affect a companys profitability?
37. Describe a cafeteria-style benefits plan.
38. What is the definition of valence in regard to the expectancy theory?
39. In expectancy theory, how is the term expectancy defined?
40. What assumption is made about what employees want when applying the equity theory?
41. Define goal commitment.
42. Define a psychological contract.
43. Define a relational contract.
44. Define calculus-based trust.
45. Define trust.
46. Describe the following terms in accordance with the communication model: sender,
encoding, channels, decoding, receiver, noise, feedback.
47. Define organizational citizenship.
48. Define reciprocity.
49. Explain what a whistle-blower is and how his/her actions can affect an organization.
50. Discuss the importance of communication in an organization.
51. Define horizontal communication.
52. How are teams different from traditional work groups?
53. Define social loafing.
54. Define rumors.
55. Define jargon, and discuss how it can affect communication with outsiders.
56. How do social scientists define a group?
57. Define group cohesiveness.
58. What is the degree of risk involved in making a decision dependent upon?
59. What is the first step in the decision-making process?
60. Explain the administrative model of decision making.
61. Discuss the rules for effective brainstorming.
62. Define team building.
63. Define intact teams.
64. Define what cross-training means in work teams.
65. Define heuristics in relation to decision-making.
66. Describe the Situational Leadership Theory.
67. Describe the rational-economic model of decision-making.
68. Define programmed and non-programmed decisions.
69. Define leadership.
70. Explain the contingency theory of leadership.

71. Who would be more likely to receive mentoring from their bosses? People in in-groups or
people in out-groups?
72. Describe the LMX theory.
73. What is a basic assumption of the trait approach of leadership?
74. Describe 360-degree feedback.
75. What is the first step in the organizational innovation process?
76. Describe an organization with a strong culture.
77. Define the term organizational culture.
78. Define creativity as it relates to organizational behavior.
79. Which personality variable is most closely related to creativity?
80. Define sustaining innovation.
81. Does closely monitoring an employee increase his/her creativity?
82. Explain when it would be most likely that an organization would adopt a matrix design.
83. Discuss the neoclassical organizational theory.
84. Define organizational structure.
85. What is the purpose of an organizational chart?
86. Describe a flat organization.
87. Define the span of control in a traditional organizational structure.
88. Discuss the contingency approach to organizational design.
89. Describe a learning organization.
90. Define first-order change.
91. Define second-order change.
92. How does OD (organizational development) enhance organizational performance?
93. Describe QWL programs.
94. Define appreciative inquiry as it relates to OD.
95. Describe management by objectives.