Professional Documents
Culture Documents
com (515)306-9119
Job Experience
July 2006-January 2010
Bilingual Retirement Specialist III (800)543-4015 ext: 39410
Principal Financial Group Des Moines, Iowa
Blake Griffin, Assistant Manager, Immediate Supervisor
Working with both the Bilingual team and the Total Retirement Solutions team
• Aid all callers in understanding employer-sponsored retirement plans
on a plan-participant level
• Communicate between business partners and participants for
research and interpretation of employer-sponsored retirement plans
• Aid new trainees as they learn to navigate internal systems, perform
financial calculations, and develope phone based courtesies
• Maintain an organized procedure and integrity in interactions with
participants and business partners
Experience Abroad
• Mexico June 1999
• Romania November 2000, September 2002 (Stayed with host families)
• Venezuela June 2001 (Stayed with host family)
• Spain August-December 2002 (Stayed with host family)
• Brazil September 2009 (Stayed with host family)
Technical Experience
MS Office Suite
Mainframe
Job-specific programs including those created by Principal IT staff
Macintosh computers
Keyboarding experience, including 10-digit number pad
Volunteer Experience
• United Way Day of Caring 2009 : Read to Learn volunteer
• Financial Peace University Class Coordinator, Timberline Church, April 2009
• United Way Day of Caring 2008 : Cleaning group homes
Construction site of Z37 Building (www.rockisu.com) (3329 Lincoln Way, Ames, IA 50014)
• Aid in reconstruction of inner wall frames and other tasks surrounding the building
Informal English Literacy teacher 2007, student’s first language : Spanish
• 1 Student, homemaker with children, 6 hours (3 two-hour sessions) Basic English Vocab.
English Conversation Partner through ISU International Education Services Program
• Taiwanese Partner 1 semester
• Chinese Partner 1 semester
ESL teacher (during High School) Westchester E-Free Church local program DSM, Iowa
• Tutor two students from Mexico in varied vocabulary and English grammar.
1 season (September - May)
Teacher's aide (during High School)
• Severe and Profound Disabilities Room 1 year
“Peer tutor” 2 years (during High School)
• 8 grade classroom 1 semester : Math help
th
Other Interests
• Musical: voice, drums, and guitar
• Learning other languages
• Culinary arts