Manually installing the

Wyse Device Manager Database

on Microsoft SQL Server
A Technote by
Systems Engineering
Mai 2007

Wyse Product Support

Summary
This Document describes how to manually create the Wyse Device Manager (WDM)
Database in case
it is not possible or allowed to run the WDM Installer on the Database Server to
create the WDM Database in a distributed WDM Enterprise Environment
SQL Server 2005 is used in a Domain with complex Passwords enabled. The
actual WDM installer does not allow specifying DB Username and password
during the Setup, and the hard coded default password does not meet password
complexity requirements. In such a scenario you must create the WDM database
manually.

Audience
1st Level Support, Systems Engineering Group, and Customers

Affected Products
Wyse Device Manager Enterprise Edition, Version 4.0 and higher

Requirements/Issues
This document assumes

That you have installed and preconfigured Microsoft SQL Server 2000 and client
tools or Microsoft SQL Server 2005 with SQL Server Management Studio and
you have administrative rights to make changes to the server.
The WDM Installer package has been downloaded and extracted
A WDM Enterprise Sales Key is available for the Installation of the WDM Server
components

Procedure/Solution
1) On the SQL server
a) Attach the WDM Database:
1. Open the WDM Installer package
2. Open the subfolder labeled Database
3. Move a copy of the Rapport4.ldf and Rapport4.mdf files to a directory on the
server where for use with SQL. (*Default SQL location is C:\Program
Files\Microsoft SQL Server\MSSQL\Data)
4. Open SQL Enterprise Manager or SQL Server Management Studio,
dependant which Version of SQL Server is used.
5. Login as SA account (or another account with DB Admin rights)
6. Navigate to the Server or Instance that you are going to install the new
Database.

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Wyse Product Support

7. Expand the Database node
8. Choose the option to Attach Database (from right-click or icon)
9. Browse out to the location of the newly copied Rapport4.mdf/.ldf
10. Attach the Database name as RapportDB
11. Specify SA as the Database Owner
12. Select OK to attach the database.

b) Configure the Database User:

On SQL Server 2000:
1. Expand the newly attached RapportDB database
2. Select the Users node under RapportDB
3. Create new SQL user account Rapport (SQL Server Authentication)
a. Set Password to ThinMgmt
b. Set Default Database to RapportDB
4. Select Ok to create the new user (confirm password if prompted)
5. Select the newly Created Rapport user account from the Login name
drop-down. (Login name and User name should both appear as Rapport
6. Grant db_owner access to the Rapport account by selecting the checkbox
7. Click OK to finish adding the Rapport account with db_owner access to
the RapportDB database.
On SQL Server 2005:
1. Expand the Security Logins Node
2. Create a new Login Rapport (SQL Server Authentication)
a. Set Password to ThinMgmt
b. Uncheck Enforce password policy
c. Set Default Database to RapportDB
3. Expand the newly attached RapportDB database
4. Select the Security node under RapportDB
5. Create new user account Rapport
a. Select the Rapport Login Name Rapport you have just created
b. Grant db_owner access to the Rapport account by selecting the
checkbox in front of the schema
6. Click OK to finish adding the Rapport account with db_owner access to
the RapportDB database.
c) Update the Install Table
1.
2.
3.
4.

Select the Tables node from under RapportDB

Scroll down to the Install table
Right-click on Install and choose Open Table > Return all rows
Create\Update the following entries:
a. Module = Rapport4DB
b. ServerName = %COMPUTERNAME% of machine including DNS
suffix if enabled on server (i.e. WDM-server.mycompany.com)
c. UserName = Administrator (or your login name)

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Wyse Product Support

d. Installed = Todays date (i.e. 2/14/2007 12:06:51 PM)
e. Status = MASTER
f. LatestHFID = Current hotfix number (00HF04051003607 for WDM
4.5.1)
5. Close Install table
The WDM Database installation is now complete
2) On additional WDM component Server(s)
1.
2.
3.
4.

Launch the WDM installer

Enter Enterprise License (to enable enterprise install options)
Choose Custom Install
When prompted for location of Wyse Device Manager database component:
a. Select the option for The WDM database HAS been installed
b. Choose Database server from drop-down (or manually enter if needed)
5. Select components that you wish to install on this server (Database will be
greyed-out)
6. Complete install wizard
7. Reboot server if prompted
The Wyse Device Manager installation is now complete

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Wyse Product Support

Limitation of Liability
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CREATION, PRODUCTION, OR DELIVERY OF THE DOCUMENT BE LIABLE FOR ANY
DIRECT, CONSEQUENTIAL, INCIDENTAL, INDIRECT, OR SPECIAL DAMAGES,
INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSSES RESULTING FROM
BUSINESS INTERRUPTION OR LOSS OF DATA, REGARDLESS OF THE FORM OF
ACTION OR LEGAL THEORY UNDER WHICH THE LIABILITY MAY BE ASSERTED, EVEN
IF ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES.
THIS DOCUMENT IS PROVIDED "AS IS" WITH NO WARRANTIES WHATSOEVER,
INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR
PURPOSE, OR ANY WARRANTY OTHERWISE ARISING OUT OF ANY PROPOSAL,
SPECIFICATION OR SAMPLE. MANUFACTURER DOES NOT WARRANT THAT THE
INFORMATION CONTAINED IN THE DOCUMENT OR ANY SOFTWARE REFERRED
THEREIN WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION WILL BE
UNINTERRUPTED OR ERROR FREE. SOME JURISDICTIONS DO NOT ALLOW THE
LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

If you have an technical enquiry please use the online knowledge portal at
http://www.wyse.com/serviceandsupport/support/askwyse.asp or contact the
numbers mentioned below.
Wyse Technology Inc.
3471 North First Street
San Jose, CA 95134-1801

Wyse Sales:
800 GET WYSE
(800 438 9973)

Or send email to:

sales@wyse.com

International Sales:
Australia 61 2 9319 3388
France 33 1 39 44 63 85
Germany 49 89 460099 26
Taiwan 886 3 577 9261
UK 44 118 982 8335
United States 408 473 1200

Visit our websites at:

http://www.wyse.com.au
http://www.wyse.fr
http://www.wyse.de
http://www.wyse.com.tw
http://www.wyse.co.uk
http://www.wyse.com

Wyse Customer
Service Center:
800 800 WYSE
(800 800 9973)

2006 Wyse Technology Inc. All rights reserved. This material is copyrighted. You may not
reproduce, transmit, transcribe, store in a retrieval system, or translate into any language or
computer language, in any form or by any means, electronic, mechanical, magnetic, optical,
chemical, manual or otherwise, any part of this publication without express written permission.
Wyse, WY, and WyseWorks are registered trademarks, and the Wyse logo, Winterm logo, Wyse,
and Winterm are trademarks of Wyse Technology Inc. ICA is a registered trademark and MetaFrame
is a trademark of Citrix Systems Inc. Rapport is a registered trademark of Rapport Technologies,
Inc., a division of Wyse Technology Inc. Microsoft, Windows, and Windows NT are registered
trademarks of Microsoft Corporation. Other product names mentioned herein are for identification
purposes only and may be trademarks and/or registered trademarks of their respective companies.
09/04 880924-45 Rev. A

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