Cecelia White

6823 Haven Creek Drive

Katy, Texas 77449
832-660-2432

SUMMARY
Focused, thorough and attentive to detail and with follow through. Excellent organizational and
time management skills. Demonstrates initiative, persistence and creative problem solving
ability. A skilled communicator and experienced presenter. Reliable, flexible, and able to make
significant contributions as a great asset when faced with diverse challenging work issues.
ACCOMPLISHMENTS
• Developed shortcuts in processing applications and approvals that ultimately saved the
company time and money.
• Assisted in fine-tuning and implementing the new database that significantly streamlined
the charitable care process during a period of sustained growth.
• Reduced confusion for members and enabled the organization to adhere to (HIPPA)
confidentiality laws by managing new signage at multiple clinics.
• Known for ability to calm angry patients who were denied federal financial aid and
referred them to the appropriate community resources.
• Improved patient satisfaction by taking extra efforts to ensure that frustrated members
were able to connect to the appropriate resource and took great care to personally follow
up to make sure issues were resolved.
PROFESSIONAL EXPERIENCE

Hospital Corporation of America

Houston, Texas

Credentialing Verifier 08/2008 to Present

Process medical and allied health staff applications through direct source
verifications, education, training, state licensure, and national practitioner data bank
to assure information provided is accurate. Prepare, analyze, and process physician
and allied health Practitioner licensing and credentialing documents to assure that
qualified and competent physicians and practitioners are appointed and reappointed.
Prepared files for Credentialing and attended Credentials meetings. Websites
accessed: DEA, DPS, AMA, MD License, EPLS, OIG, Board Certification/Certifacts.

River Oaks Hospital 2008

Houston, Texas

Credentialing Specialist 3/2008-6/2008

Process medical and allied health staff applications through direct source verifications,
education, training, state licensure, and national practitioner data bank to assure information
provided is accurate. Prepare, analyze, and process physician and allied health Practitioner
licensing and credentialing documents to assure that qualified and competent physicians and
practitioners are appointed and reappointed.
Prepared files for Credentialing and attended Credentials meetings.
Websites accessed: DEA, DPS, AMA, Out of State Licenses, MD License, EPLS, OIG,
Board Ceritification/Certifacts.

Superior Staff Resources, Inc.---Contracted 2007-

20008
MD Anderson Cancer Center
Houston, Texas

Senior Secretary 10/2007 -3/2008

Transcribe, compose, type and prepare correspondence, documents, presentations, reports,
proposals, agendas and meeting minutes. Coordinate, and prioritize meetings, as needed by
staff. Assist staff with different projects as needed. Create and maintain department files.
Assist with PowerPoint slide shows, and reports for presentations. Organize and maintain
multiple department databases. Maintaining Reconciliation records, and calendar. Order
supplies, and responsible for managing telephone lines.

Standard Insurance Company 2005-2007

Portland, Oregon

Telephonic Service Benefits Examiner 3/2006-8/2007

Interviewed claimants submitting disability claims telephonically by tailoring the interview
to the specific claim situation. Gathered and researched information about claimant’s medical
condition and disability and return to work plans. Secured, and analyzed information
pertaining to claimants medical condition, occupational demands, insured status and other
provisions to accurately determine eligibility benefits. MS Word 2000, Excel, Ten key,
Windows.

Dental Benefits Service Representative 6/2005-3/2006

Responded to phone requests from policyowners, brokers, insureds, field personnel, service
providers, insurance companies and administrators by accurately relaying and documenting
dental policy and plan information as it relates to each specific contract. Insured prompt and
accurate claim explanation, resolutions and follow-up service to policyowners, insureds, and
providers, MS Word 2000, Excel, access, Ten key, Windows.

Kaiser Foundation 1985-2005

Portland, Oregon

Front Office Supervisor 7/2001-4/2005

Supervised 30 Member Intake Specialist in multiple locations. Hired, trained, and managed
performance. Coordinated all retention and enhanced productivity by creating and
developing a program for newly acquired staff. Assigned support staff as needed.
Established work rules, priorities, and standards. Helped plan orientation and in-service
programs for staff. Investigated and resolved customer complaints. Assisted in budget
preparation and management within approved allocations. Authorized ordering and
expenditures of routine and other supplies and needs within budgetary resources available.

Charitable Care Specialist 3/1997 -7/2001

Portland, Oregon
Administered over 1500 cases, and processed patient applications needing financial
assistance. Advocate for patients needing health care and medical equipment within the
hospital and in the community. Communicated with Social Workers, Physician, nurses and
other hospitals in order for patients to receive resources needed for immediate and continued
care. Maintained monthly reports of co-payments, prescriptions, and durable medical
equipment fees written off to the charitable care program .

Patient Business Services Representative 11/1985-2/1997

Analyzed, clarified and solved billing problems for members and other departments in a
timely manner. Researched and collected data to support and assist the supervisor in
resolving issues. Established payment arrangements and collected on delinquent accounts.
Developed an excellent rapport with members and employees. Utilized the ICD9, CPT
coding procedures, and Medical Terminology. Heavy phones and customer service.
Administered, analyzed, and serviced 1500 accounts needing financial assistance for health
care. This resulted in assurance of continued care and met health care needs of the
community within organizational and federal guidelines.

EDUCATIONAL BACKGROUND: Portland Community College

Grover Cleveland High School 705 N. Interstate
Portland, Oregon--Business Portland, Oregon--Psychology

Houston Community College

Park Row Blvd.
Katy, Texas—Social Services/Human Services