Professional Documents
Culture Documents
INTRODUCTION
obtain another measure of the awareness, say y%. The null hypothesis in this case
would be that "there is no difference between the proportions aware of the brand,
before and after the campaign",
Since we are dealing with sample results, we would expect some differences; and we
must try and establish whether these differences are real (i.e. statistically significant)
or whether they are due to random error or chance.
If the null hypothesis is rejected, then the alternative hypothesis may be accepted. The
alternative hypothesis (H1) is a statement relating to the researchers' original
hypothesis. Thus, in the above example, the alternative hypothesis could either be:
Incorrect Conclusion
coefficient may be used. An analogy with the legal profession may help to clarify the
matter. Under our system of law, a man is presumed innocent of murder until proved
otherwise. Now, if a jury convicts a man when he is, in fact, innocent, a type I error
will have been made: the jury has rejected the null hypothesis of innocence although it
is actually true. If the jury absolves the man, when he is, in fact, guilty, a type II error
will have been made: the jury has accepted the null hypothesis of innocence when the
man is really guilty. Most people will agree that in this case, a type I error, convicting
an innocent man, is the more serious.
In practice, of course, researchers rarely base their decisions on a single significance
test. Significance tests may be applied to the answers to every question in a survey but
the results will be only convincing, if consistent patterns emerge. For example, we
may conduct a product test to find out consumers preferences. We do not usually base
our conclusions on the results of one particular question, but we ask several, make
statistical tests on the key questions and look for consistent significances. We must
remember that when one makes a series of tests, some of the correct hypotheses will
be rejected by chance. For example, if 20 questions were asked in our "before" and
"after" survey and we test each question at the 5% level, then one of the differences is
likely to give significant results, even if there is no real difference in the population.
No mention is made in these notes of considerations of costs of incorrect decisions.
Statistical significance is not always the only criterion for basing action. Economic
considerations of alternative actions is often just as important.
These, therefore, are the basic steps in the statistical testing procedure. The majority
of tests are likely to be parametric tests where researchers assume some underlying
distribution like the normal or binomial distribution. Researchers will obtain a result,
say a difference between two means, calculate the standard error of the difference and
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then ask "How far away from the zero difference hypothesis is the difference we have
found from our samples?"
To enable researchers to answer this question, they convert their actual difference into
"standard errors" by dividing it by its standard deviation, then refer to a chart to
ascertain the probability of such a difference occurring.
During my rought riding I found that there are some missing points, because of the
distribution system in meerut VISHNU COLD DRINK TO RETAILER there are lote
of problemes I found:
They make loding of carrets in vehicles of RGB & PET according their
convinence not accordance to shopper
Time schedule is 8am to 6pm in that period if we have 200 carret in our
vehicle and there are 50 thums up 30 cok 20 maza 25 limka 35 sprite etc.&
after completing 10 outlets stock of 50 carret of thums up have been finished
& shoppers demand is thums up , in that very case it effect to the services of
company.
Time expensive
More expensive
Many more
There are so many effects which I found in my ROUT RIDING session with the
salesman .One idea came in my mind , if there is a rout vise calling system ( every
MD take the order from every outlet in the morning to make a telephonoc call and
according to the order work should be done ) then the work would be effective and
better .
After completing rout riding & EDS we select a topic on which i make my project
report.
PREE SELLING is one of the most important topic for me because of it is having the
solution to all above problem related to Vishnu cold drink.
COMPLETE EXECUTION
SALES INCREASE
COOLER PURITY
NO ANY DISPUTE
OBJECTIVE OF
THE STUDY
OBJECTIVE OF STUDY
PRIMARY OBJECTIVE:
The Objective to study the project A MARKET SURVEY TO KNOW ABOUT
HOW EFFECTIVELY UTILIZE OF PREE SELLING IN MEERUT on the behalf of
EDS (Every Dealer Survey) conducted in Meerut of Vishnu Cold Drink (VCD is the
largest distributer of COKE in Meerut).
SECONDARY OBJECTIVE:
The secondary objection of study is as:
To find out the where the retailer want to register their complaints.
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Major Players
Consider not only potential customers and competitors, but opinion leaders and
market makers. Do your products need to be compatible with a standard product in
the industry that is neither from a competitor nor from a potential customer?
Competitors and Competitive Solutions
How do your future competitors play their cards? Will you be able to displace some of
their business, or are their customer interactions so deep that you will not be able to
separate the business you would like from their other business? Are there solutions
that do not involve using a product like yours? These solutions need to be treated like
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product competitors.
Market Trends: Shrinking, Growing, Changing, Moving to Overseas
A rising tide lifts all boats, but it also attracts a lot of competition. On the other hand,
if a market is shrinking, established competitors will likely cut prices to retain market
share. Take this into account in estimating the prices you will charge.
Location
If you have to get new Sales coverage, or provide local technical support, mapping
where the potential lies will help you locate resources where they can serve your
customers most efficiently.
Depending on the purpose of the research, more specific questions might be included
in the scope.
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LITERATURE REVIEW
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LITERATURE REVIEW
SOFT DRINK IN INDIA
When the soft Drink first saw light of the day in India, no one knows. For decade
it was a local low-Key industry, mainly confined to the sahib 7 the elite. The
popular drink in the middle class homes was sweetened lemon juice mixed with
water knows as nimbus pani to day.
Coca-Cola came to India amidst many fan fares in the 1950 and it became the
national drink in a few years. Though other soft drinks brands were available in
more than one city, coke was the first nationally available brand of soft drink. But
the national soft drink suffered a major set back in 1977, when the anta party came
to power & forced come to leave the country.
Soon after, the company, which promoted coke, developed its own cola, Campacola and used a similar logo. But it failed to catch the fancy of the consumers.
Paste captured the market. It had the monopoly as the national drink & over the
year developed loyal consumers & an extensive distribution, networks &
infrastructure. Parle held the market till Pepsi came into the scene in the late
eighties.
While much about world has changed since 1886, the pure and simple magic of
one thing stays the same Coca-Cola. Coca-Cola product are served more than 773
million times everyday, quenching the thirst of consumers in more than 195
countries and in every climate.
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Dr. Pembertons partner and bookkeeper, frank. M. Robinson suggested the name
and penned Coca-Cola In the unique flowing script i.e. famous worldwide today.
Mr. Robinson thought the two Cs world look well in advertising. By 1886,
Sales of Coca-Cola averaged nine drinks per day. The first year Dr. Pemberton
sold 25 gallons of syrup, shipped in bright red wooden kegs. Red has been a
distinctive.lor associated with the No. 1 soft drink brand ever since. For his
efforts, Dr. pemberton grossed $ 50 & spent$ 73.96 on advertising.
In 1891, Atlanta Enterprenur, Asa. G.Candler had aquired complete ownership of
the Coca-Cola business with in four years, his merchandising flair helped expand
consumption of coca-cola to every state & territory. In 1919, the Coca-Cola
Company was sold a group of investors for $25 million. Robert W.Woodruff
become president of the Coca-Cola Company in 1923, and his more than six
decades of leadership took the business to unrevealed heights of commercial
success, making coca-Cola and institution the world over.
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In 1889, large scale bottled possible when as a chandler granted exclusive bottling
rights to Joseph B. Whitehead and Benjamin F, Thomas of chatt annoga Tennessee
The contract market, the beginning of the Coca-Cola, Company unique
independent, bottling system remains the foundation of Company soft drink
operations.
Back, the soda bottles were all very similar with Coca-Cola Being the
Premium product, other companies were often tempted to still their product as
Coca-Cola. The answer was to create distinctive bottle for Coca-Cola. As result a
pale green bottle with the famous contour shape was developed in 1915 by the
Root Glass Company Terre-Haute, Indian.
COCA-COLA INDIA
Hindustan Coca-Cola Beverages Pvt. Ltd.
Every person who drinks a Coca-Cola enjoys a moment of refreshment and shares an
experience that millions of others have savored. All of those individual experiences
combined have created a worldwide phenomenon a truly global brand. On the
distribution front, 10-tonne trucks, open-bay three-wheelers that can navigate the
narrow alleyways of Indian cities, ensure availability of our brands in every nook and
corner of the country. The company-owned Bottling arm of the Indian Operations,
Hindustan Coca-Cola Beverages Private Limited is responsible for the manufacture,
sale and distribution of beverages across the country. A career at Hindustan Coca-Cola
Beverages Pvt. Ltd. is truly a one-of-a-kind experience. Come taste life at Coca-Cola.
THE Coca-Cola MANAGEMENT SYSTEM (TCCMS)
The Coca-Cola Company has only one quality system, called The Coca-Cola
Management System (earlier referred to as The Coca-Cola Quality System), for its
entire bottling operations (Company owned as well as Franchise owned)around the
world.
One world
One Coca-Cola
One Global Standard
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PROMISE:
The Coca-Cola Company has only one quality system around the world For us,
Quality is more than just something we taste or see or measure. It shows in our every
action. We relentlessly strive to meet the worlds ever-changing expectations because
keeping our Quality Promise in the marketplace is our highest business objective and
our enduring obligation.
More than a billion times a day, consumers choose our brand of refreshment because
Coca-Cola is
The Symbol of Quality
Customer and Consumer Satisfaction
A Responsible Citizen of the World
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Coca-Cola India procures the ingredients from pre-selected lots approved from
authorized suppliers
The Coca-Cola Company has only one quality system around the world
WATER STANDARDS:
Water used for manufacture of our beverages meets
WHO Ed 3 (Guidelines)
IS 14543:2004 (Indian Standard)
IS 14543:2004
Total pesticide residues in Treated Water which is used for manufacturing
carbonated beverage not to exceed 0.5 ppb while the content of individual
pesticide residue should always be less than 0.1ppb
Status
We comply the water quality norms in Treated Water.
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A technology that effectively removes one pesticide, may not necessarily remove
another pesticide
The removal or destruction of a specific pesticide with a certain technology is highly
dependent on the quality of the source water
Granular Activated carbon treatment is the most effective & widely accepted method
for Pesticide Removal - (USEPA 2001)
Pesticide Treatment Technologies Removal Technologies
1. Chemical Coagulation
2. Carbon Adsorption
3. Membrane Process (RO)
Ref: Carbofuran (>99%) -Miltner et al. 1989
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The Coca-Cola Company is the worlds largest beverage company and the most
admired corporation in the United State of America. Coca-Cola is recognized as
the worlds best-Known brand in the market in India.
Coca-Cola was there in India till 1977, when the Indian Government banned it due
to the strong resentment against Multinational Companies. Coca-Cola was relaunched again in India in Sep. 1993 at Hathras near Agar. The Indian welcomed
back the once most loved Cola drink in the country with great enthusiasms And
Vigor, Coca-Cola marked its relaunching by acquiring five Parle Export ltd.
Brands- Thums up, Gold Spot, Citra, Limca and Maaza.
Though the worlds largest distribution system, consumer in nearly 200 countries
enjoy the companys products at a rate of more then 834 million serving per day
Coca Cola India has in the last three years, led an unparallel expansion in the
carbonated soft drink market pioneering. The company across merchandising and
packaging. The company has introduced global standard in the industry and has
strengthened its market leadership through competitive pricing, aggressive
presence presence and easy availability Coca-Cola India is now poised for a major
expansion drive, throughout India in the commercial beverage category.
The basic ideology of these two giants to promote soft drinks as a food item in
India household and break the seasonal barriers.
The main reason behind the growth of the soft drink was to capture the heat
and mind of people and to make brand available for the consumers.
Present soft drink boom in Indian was attributed of legacy of Coca-Cola and
therefore it holds a major share in the industry Coca-Cola is the number one,
of the most widely known, accepted and admired Trademark of the world.
Profitability
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Sales Growth
ADVERTISING
Advertisement plays an important role in the success of our product since our first
newspapers add. In 1886 that read, Coca-Cola Delicious! Refreshing Exhilarating
Invigorating. Advertisement is a key of implementing a strategy over one hundred
years old-to trigger desire as offer and in as many ways as possible.
Through the years Coca-Cola slogans have been memorable ones: Flight lights
includes.
Cock is it!
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Always Coca-Cola
Thande Ka Tadka
Sabka Thanda Ek
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Brand Name
1. CocaCola
-200 ml, 300ml (R.G.), 600 ml, 2.0 lt. (Pet), 330ml
(Cane).
2. Fanta
(Cane).
3. Thumps- Up
- 200 ml, 300ml (R.G.), 600 ml, 2.0 lt. (Pet), 330ml
(Cane).
4. Maaza
5. Limca
(Cane).
6. Maaza Tetra Pack
- 200 ml
7. Sprite
- 200 ml, 300ml (R.G.), 600 ml, 2.0 lt. (Pet), 330ml
(Cane).
8. Kinley Soda
9. Kinley Water
- 600 ml.
PRODUCTION PROCESS
The production process is highly mechanical and automatic. The raw material
required for soft unit drink is concentrate, sugar syrup and bottle.
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CLEANING OF BOTTLES:
It is a multi step process every precaution is taken to ensure sani taken and hygiene of
drink. In this bottles are put into water tank for sometimes than wasted by water jet at
low pressure but at increased pH to ensure hygiene of bottles.
CONCENTRATE:
Concentrate from Coca-Cola and Fanta supplied by Coca-Cola Company, for
Limca, Thums up is procured from other suppliers Here concentrate is stored
under preserve conditions.
FILING OF BOTTLES:
On bottling, lime bottles are filled with soft water sugar syrup, Concentrate, and
then Co2 is passed in it in order to be colorizing Sugar syrup solution color and to
impact typical effervescence (Fizz) Characteristic to beverage.
CROWING OF FIELD BOTTLE:
Crowing of filled bottle is then done, crown procured from MANSAKI
Manufacturing Co. DAMAN & DIU.
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STAMPING:
Is than done on USA imported machines fitted with laser printer ,On this machine,
batch no., date & time of manufacturing & retail price is printed around neck of
the bottle.
place all the dealing of trading and business could be possible or that place where the
sellers could contact easily to the buyers and could sell commodities easily and could
earn profits.
So this place where all dealing of trade or business were completed began to
call market or we can say the market is place where the buyers and sellers gathered to
engage in exchange according to their requirements. The people began to understand
very well the meaning of market.
In other words we can say that marketing is thus the father of innovation and
product development promoter of entrepreneurial talents, development of economy
stimulator of consumption and higher standard of living and guardian of price system.
DEFINITION OF MARKET
A Market may be defined a place where buyer and seller meet and function, goal
and services. Our offered for sale and transfer of ownership of little occur.
Market-People with needs and want money to spend willingness to spend it
markets and so on.
TYPE OF MARKET
Generally the markets are of two types:
Perfect Market
Imperfect Market
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PEREFCT MARKET :
Under perfect competition there can be only one price for a commodity at a given
time
IMPREFECT MARKET:
It one rules for a commodity in the market is sail to be perfect but when different
force charge for one commodity at the same time it is said to me an imperfect Market.
Marketing is thus the father of innovation and product development. Prompter of
entrepreneurial talents developer of Economy, Stimulator of consumption and higher
of standard of living and guardian of price system.
DEFINITION OF MARKETING
Many companies in the past concentrated on selling what they produced. These
companies offered rebates to premiums to the customer to retailers when customer
interests started changing.
This approach is the roles approach, where the emphasis is mainly on selling the
product.
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MARKETING MIX
Integration of elements of marketing into a mix attaining objectives of a firm is called
Marketing Mix.
classification of these fools the four Ps i.e.. Product, price, Place & promotion. Now a
days other factors (elements) also taken into consideration in marketing these includes
politics, people (custom, culture, savings income etc.)
PRODUCT:
Product Mix is the assortments of goods or services that particular for sale to buyers.
Product Mix involves planning, developing and producing the right type of product or
services to be marketed by the firm, product strategy includes decision about quality,
size product line breadth, width, branding product life cycle and new product
development etc.
PRICE:
It refers to the amount of money that customers pay for the product or services and in
return producers give that product at some conditions i.e. discount offers or other after
sales services
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PLACE MIX:
Refers to combination of all activities the company under take of make product
accessible and available to target customers Place or physical distribution mix consists
of two things:(a) Physical distribution
(b) Channels of distribution
PHYSICAL DISTRIBUTION :
Includes all those activities involved in moving product and services from producer to
the ultimate consumer
CHANNELS DISTRIBUTION:
Marketing Channels are sets of interdependent organization involved in the process of
making a product or services available for use or consumption
PROMOTION MIX:
Includes all the activities the company undertakes to communicate and promote its
products to the target market.
PROMOTION TOOLS:
ADVERTISING:
Is any paid form of non-personal presentation and promotion of ideas, goods or
services by and identified sponsor.
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SALES PROMOTION
Consists of diverse collection of incentive tools, mostly short term, designs to
stimulate quicker and/or greater purchaser of particular products / services by
consumers from the trader sales promotion tools includes contests, premiums etc.
DIRECT MARKETING:
Is an interactive marketing system that uses one or more advertising media to affect a
measurable response and / or transaction at any location by direct mail, telemarketing
electronic marketing & soon
PRODUCT:
Company regularly does modification and product line extension in its product line.
Following are the by products under the Trademark of Coca-Cola India.
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Brand Name
1. CocaCola
(Cane).
2. Fanta
(Cane).
3. Thumps- Up
- 200 ml, 300ml (R.G.), 600 ml, 2.0 lt. (Pet), 330ml
(Cane).
4. Maaza
5. Limca
(Cane).
6. Maaza Tetra Pack
- 200 ml
7. Sprite
- 200 ml, 300ml (R.G.), 600 ml, 2.0 lt. (Pet), 330ml
(Cane).
8. Kinley Soda
9. Kinley Water
- 600 ml.
PACKAGING:COCA-COLA thrust on god and innovative packaging Suitable for India house holds.
Every precaution is taken that packaging will be suitable and convenient for
consumers. In addition Coca-Cola also taken into consideration of target consumers
and their choice in formulating packaging.
PRICING:Discount Rs. 10.75 per carate to agencies charge of market and go down. All pricing
are governed by Coca-Cola India.
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Price at MEERUT
330ml
200ml
600ml
2Lt.
600 ml (Maaza)
1200 ml (Maaza)
DISTRIBUTION NETWORK
A distribution network is a key external resource. Normally it takes years to build and
its not easily changed.
Today, the company product reaches consumer and customer through a large
distribution network. Hindustan Coca-Cola has maintained an effective and regular
distribution network.
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GHAZIABAD
(b)
MEERUT
(c)
MUZAFFARNAGAR
(d)
PAURIGARHWAL
(e)
SAHARANPUR
(f)
TEHTI GARHWAL
(g)
UTTAP KASHI
(h)
(i)
BIJNOR
(j)
BULAND SAHAR
Hindustan Coca-Cola bottling North West (P) Ltd. Unit Dasna has maintained an
effective and regular. Distribution Network Company has two type of distribution
system.
DEPOT SYSTEM:
In this system the company dispatches the lot of its product to Depot (At Present there
are 5 depots in western U.P. Region. There are at Dehradoon, Meerut, Ghaziabad,
Noida, and Saharanpur) Staff which are companys personal, then responsible for
maintaining the constant & regular supply of soft drink in the area filling this
Territory.
Company- Depot - Dealer - Fat agent - Retailer/shoppers - consumers
( A mixture of 1 & 2 level channel of distribution)
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AGENCY SYSTEM:
Under this system company appoint a agent or distribution for a area who then look
after the demand & supply factor of its territory. The distribution then supply to the
dealers though their own vehicle company sales team ( Sales executive & Sales
officer monitor the activities of distribution & also make available the communication
between dealers & company
Company
Agent
Dealer
Consumer
Agent
Dealer
Consumer
INDIRECT CHANNEL:
In this indirect Channel the company gives the franchise or agencies. The agency than
supply to the dealer and retailers.
Company
Agent
Dealer
Consumer
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Good advertising
Attractive Packaging
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SWOT
ANALYSIS
SWOT OF COKE
Coca-Cola is the most widely known acceptable and admired trademark in the world.
Even though, I try to find out strength weakness opportunity and threats for CocaCola.
STRENGTHOF COCA-COLA
WEAKENESSES OF COCA-COLA
The price of soft is very high by which most of the consumer cannot purchase
it.
Bottling system is very expensive. A large cast in curd in earring washing and
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OPPORTUNITIES
Rural area can become a good soft drink market so for soft drink could not
reach in rural area in whole shape, Coca-Cola Company can increase his sole
volume through good marketing in rural area.
Most of the Indian would like to eat fruit and other related things. The CocaCola Company can increase his brand range of the other type other type of
fruit flavors.
In a country of 900 million people with a per capita consumption of soft drink
at only three, is very less. The consumption of soft drink an increase good
marketing activity and decreases the price.
THREATS
In India, many indirect competitors have tried to capture the soft drink market
like fruit, Jumpin etc. So these indirect competitors are threats for Coca-Cola.
IMPORTANCE OF THE
STUDY
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RESEARCH METHODOLOGY
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RESEARCH METHODOLOGY
We know that marketing basically consists of spotting the need of customer &
meeting them in the best possible manner. Research plays a key role in the process
starting with market measurement. Research helps the firm in every component of the
total marketing task. It helps a firm in every component of the total marketing task. It
helps a firm acquire a better understanding of the consumer, the competition and the
environment. It also aids the
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FIELD WORK
The fieldwork was conducted in accordance with the research methodology. Efforts
have to be made to put respondents at ease & sometimes to overcome hostility.
Retailers are the final meeting ground between a companys product & the
consumer. Managing the retailer enhance the consumer buying experience. Product on
the outlets shelf carets or S.G.A. a helps the consumer make his purchase with so
many brands of competitors jostling for attention on the limited space in retailers
store, merchandising ensures that our brands stand out. In short, effective visibility &
merchandising on retail outlet offers more value to our consumers than our
competitors. Thus even before companys product is used, the very experience of
buying it will gain an edge over competitors.
RESEARCH DESIGN
After defining the research problem, the choice of research design depends on the
depth & extent of data required the cost & benefits of research & the time
available for completing it. Research design is the actual blueprint of research
project, in the project the method of research used.
According to the visibility of the brands, like how many bottles & crates are
available in the outlet & how many crates are visible, whether S.G.A & the bottles
/cans inside it are visible. Also how many face on displays are there of various
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brands . In this project research instruments used mainly are observation method
& interview method.
DATA COLLECTION
Data is the foundation of all marketing research. Data collection is an elaborate
process in which the researcher makes a planned search for all relevant data.
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DATA ANALYSIS
&
INTERPRETATION
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DATA ANALYSIS
The collected from the survey have studied and the findings are classify under the
following.
RETAILER ANALYSIS
Main problem of a manufactures can broadly divided into two parts.
Production
Distribution
Every manufacturer attempt to producing the goods and services of best possible
quality at minimum possible cost. This is only half success of a manufacturer. The
success is completed when he makes these goods and services available at proper time
and at right lace. It is not enough to produce the goods and service of best quality at
minimum cost. It I equally important rather more important these goods and service
must be paid available to the consumer at proper time and at proper place.For the
Coca-Cola product retailer plays key role because most of the consumer have no
brand loyalty. In India soft drink market is based on easy availability
& Limca.
CONSUMER ANALYSIS
Consumer is the king of market at this time, a manufactures produced only those
goods which fore consumer the need and wants of customer. These fore consumer
play very important role. All the marketing activity of all business and industrial
enterprises of today go around the habit taste preferences and attitude of consumers.
All the effort is made to provide maximum satisfaction to the consumer. The
consumer survey highlighted the following points:
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ROUTE RIDING
The beverage industries are to be more specific, the soft drink industries have
one of the most active networks in term of its production, supply, distribution,
marketing, consumption and also personal relations at the very second level of its
distribution network. That is the reason it is some time said very fast moving
consumer goods.
Rout riding is necessary for filling the consumers needs. It is one type of
distribution channel for the product. Consumers always think that when they have
needed the product, the product should be available.
During the very initial age there was a requirement to exercise rout riding, the
objective of which was:
To understand and analyze the market in its raw and basic form.
Route riding is a basically accompanying Cock vans along with route agents
and understanding the way. They conduct merchandising activities right from the
charged vans leave the depot. The route riding phase was for the initial twenty
days in which we had covered different routes of Vishnu Cold Drinks, Meerut.
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The route riding is a crucial phase because the actual dealing with the
customers can be very efficiently understood through this process which is important
at all levels of decisions making in the industry.
The route i.e. the Coke vans were charged and left the depot by 8 am in the
morning, accompanied by the salesman. The vans had to cover the entire route and the
route agent had to do merchandising and sales against cash, which was a significant
feature of this industry. The targets were given twice or thrice in a weak that was a
challenge for them and after achieving these targets the salesman were awarded with
some special incentives. As there exists a player like Pepsi. So it had a lot to do with
schemes, discounts and other incentives.
The routes were allocated on the basis of individual areas and demand of the
product in the particular area. The Salesman have been responsible for
accomplishment of their sales targets on there routes and was given incentives on
achieving the targets. Not only this Salesman also has responsibility of moving the
flavors and packs in proportion along with the proper display of the product for proper
visibility and arrangement of products in brand orders along with VISI purity.
The salesman had responsibility of setting up Monopoly Coke sales counters
where no product except that of Coke would be available among the soft drinks and
especially of Pepsi. These Monopoly sales counters enjoyed benefits in terms of
discount, schemes VISIs coolers (Fridges), display boards, glow signboards, wall
paintings, banners, posters and other incentives.
The entire activities of the salesman was controlled by the Marketing
Developer (MD), who also assisted the salesman in achieving there targets and where
in charge of the sales performance in there assigned areas. He was also concerned
with the promotional activities on his routes and handling of policy matters in the
corporate regarding supply to industrial canteens and cafeterias.
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THE OBSERVATIONS:
Are as follows:
The quantity of the cold and warm stocks of all brands and flavors available at
the outlet along with the outlet details.
Inquiring about the satisfaction of the retailers in terms of sales of Coke
products, schemes, discounts combo offers and the benefits of the promotional offers.
Inquiring about the behavior and the merchandising by the salesman, MD,
MDE to the retailer.
Inquire about the performance of the various brands and flavors packs and
customers response to those brands or flavors and also to educate the retailers about
various schemes and incentives to increase sales volume.
At last the assessment of the effectiveness of the promotional materials and
activities liked Boards, Glow sign board, Signage, Wall paintings, Banners, Racks,
counters, VISIs Coolers and also impact of Nation wide advertising on brands loyalty
by the customers.
The information so collected was required to be filled in the market analysis sheet
(specimen in next continuous pages) and reported to the ASM along with other
information in order to their seriousness.
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ROUTES OF MEERUT
Shardhana
Mawana
Hasthanapur
Dorala
Shakotai
Sarurpur
Kurali
Kankrkhara
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PEPSI
COKE
OTHER
The most selling brand is Coke, it is preferred by the 63% in Meerut, then Pepsi
& Others (E.g.- Delight Sugar free, RC Cola).
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0-5
5-10
10 or more
[ ]
[ ]
[ ]
According to survey we found that the sales of Soft Drink in Meereut which
shows in Pie Chart are segmented according to the Outlet condition which is
depend upon the Area of Population.
59
Question No. 3:- Are you satisfied with COKE products & its services?
YES
NO
In our survey we found that 67% shoppers are satisfied with the services of Coke
Products in Meerut.
60
COKE [
PEPSI [
OTHER
In our survey we found that Coke is more profitable brand in Meerut than Pepsi,
because of Consumer Trust, its Promotional strategies, Services, Different
flavors.
61
COKE [
PEPSI
OTHER
In my survey I found that consumer preferred COKE, after that Pepsi because of
quality and 3its test.
62
Question No. 6:- which brand of COKE the customer more likes to drink?
THUMS UP [
COKE [
LIMCA
SPRITE
MAZAA
]
]
In my survey I found that Thums-up which is preferred by the 36% of the select
Primary Data, Limca with 21%, Mazaa 18%, Coke 18% in Meerut.
63
YES
NO
In my survey I found that 58% of the Shoppers are satisfy with the salesman his
behavior & services . 42% of the Shoppers are not satisfy with the salesman in
Meerut.
64
Question No. 8:- What is the reason do you think behind the low sales of the 350 ml
PET pack?
HIGH PRICE
CONSUMER INCONVINENCE
POOR PACKAGING
ADVERTISING
In my survey in Meerut I found that the New launched PET pack of different
flavors of the coke brand are ignored by the consumers because of High Prices,
Advertising 27%, Poor packaging 22% , Inconvenience 19%
65
Question No. 9:- Does your salesman tell you about all the schemes and discount?
YES
NO
In my survey I found that, 45% sales personnel tells about the schemes and
discounts and 55% do not tell about it to them.
66
Question No. 10:- How often company official (S.E.) visit you in a month?
Once
Twice
More
No visit
In my survey I found that sales personnel are 27% Shoppers says that Sales
Executive do not go fore any visit.
67
Salesman
Sales Execute
Distributor
68
Low Level
Medium Level
High Level
In my survey I found that 28% of the Outlet are High Level, 30% Low Level,
42% of Medium level. These Level are according to the Per Crate Sales in
Meerut City.
69
FINDINGS
70
FINDINGS
The most selling brand is Coke, it is preferred by the 63% in Meerut, then
Pepsi & Others (E.g.- Delight Sugar free, RC Cola).
According to survey we found that the sales of Soft Drink in Meereut which
shows in Pie Chart are segmented according to the Outlet condition which is
depend upon the Area of Population.
In our survey we found that 67% shoppers are satisfied with the services of
Coke Products in Meerut.
In our survey we found that Coke is more profitable brand in Meerut than
Pepsi, because of Consumer Trust, its Promotional strategies, Services,
Different flavors.
In my survey I found that consumer preferred COKE, after that Pepsi because
of quality and 3its test.
In my survey I found that Thums-up which is preferred by the 36% of the
select Primary Data, Limca with 21%, Mazaa 18%, Coke 18% in Meerut.
In my survey I found that 58% of the Shoppers are satisfy with the salesman
his behavior & services . 42% of the Shoppers are not satisfy with the
salesman in Meerut.
In my survey in Meerut I found that the New launched PET pack of different
flavors of the coke brand are ignored by the consumers because of High
Prices, Advertising 27%, Poor packaging 22% , Inconvenience 19%
In my survey I found that, 45% sales personnel tells about the schemes and
discounts and 55% do not tell about it to them.
In my survey I found that sales personnel are 27% Shoppers says that Sales
Executive do not go fore any visit.
71
72
RECOMMENDAATION
73
RECOMMENDATION
1.
2.
3.
Salesman should take every retailer from low level to high level at same
way
4.
Dealer should, that much power, from which he / she can solve the
complaints / problems of retailers and customer.
5.
6.
All brands in all package size should be made available to all outlets this
should be done by the survey conducted by the salesman.
74
CONCLUSION
75
CONCLUSION
In the survey we have found that 78% shopkeepers satisfied with behavior of
salesman and 22% shopkeepers non-satisfied.
In the survey we have found that 74% shopkeepers says that the supply is
regular and 26% shopkeepers says non-regular.
Analysis we have found that sales man visit at the shops 22% once, 40%
twice, 30% more and 8% no
After analysis we found that Sales Executive visit at the shops 13% once, 42%
twice, 30% more and 7% no-visit.
After analysis we have found that Distributor visit at the shops 11% once, 6%
twice, 5% more and 78% no-visit
In the analysis we have found that 74%Retailers buy the Coke for brand
image, 12% for Relationship with salesman, 10% Relationship with S.E. and
4% for Discount.
57% Retailers says that the sales man ensure the visi-Cool purity while 43%
says no.
69% Retailers says that the sales man provide posters and stickers while 31%
says no.
In the survey we have found that 78% Retailers says that the sales man or any
companys representative listen their problems while 22% says no.
After analysis we have found that 61% Retailers want to register their
complaints to salesman, 46% to sales executive, 6% to distributor, 32% to area
76
sales manager.
In the survey we have found that sale of 21% shop are low level, 44% medium
level and 35% high level.
So for the end of my Summer Training, I found that Cokes ThumsUp Brand is
more demanded.
Its selling technique of route agents of the Coke which boost up the sale of
Coke.
I found that the service of our distribution system is good in every area.
77
LIMITATION
78
LIMITATION
1.
Since finding is based on the survey of MEERUT, clear picture of CocaCola in India can be predicted.
2.
3.
4.
Result on the basis of dealer survey may slightly differ from actual.
79
BIBLIOGRAPHY
80
BIBLIOGRAPHY
WEBSITE
www.cocacola.com.
www.google.com
BOOK CONCERN
1. Magazine
Business World
Business India
Business Today
India Today
2. Research methodology
C.R. Khotharia
3. Marketing Management
PHILIP KOTLER
4. Marketing Research
D.D. Sharma
Paul Gree
81
QUESTIONNAIRE
82
QUESTIONNAIRE
1.
2.
b. (No)
3.
4.
How many times in a day does your salesman visits your outlet?
a. Once
b. Twice
c. More
d. No visit
5.
b. (No)
Yes
No
b. Limca UTC
Yes
No
c. Sprite UTC
6.
b. (No)
Yes
No
b. Twice
c. More
d. No visit
83
7.
8.
9.
b. Twice
c. More
d. No visit
d. Discount
10
11.
b. (No)
b. (No)
12.
b. Sales Execute
d. Area Sales Manager
b. Medium Level
84
c. High Level