C3 Service Supply Chain (SSC)

Phase

Order
shipped
and then
closed in
QTC,C3
and
Xelus

Upstream to C3

QTCPRD
(Manufacturing)

QTC is the
source for
all the price
lists. It
stores the
data in the
respective
price list
tables

BVPROD

CPR Registration Tool

CPR Admin Tool

OM_QP_PRICING_ATTRIBUTES
OM_QP_LIST_LINES

CG1PRD
(SJPROD Previously)

XXCFIT_TFI_INTR
_C3_ALL

ODSPRD

EDIT Team runs the

job to reflect the
data into ODS

Item Created in
E-genie/OPUS
Tool

CPR TEMP Tables

Sales Order
created in
QTC/BV
(Through C3 or
Directly into
QTC/BV)

Item Created in
SJPROD ITEM
Hub

Customer Contracts

TIBCO

PR2S
Key Programs & Report in C3 Inventory

C3 SA/IB Base Tables

Customer/Partner details
C3 Stage Tables
XXCTS_EA_HZ_* Tables (TCA)

Item/Product details
C3 Stage Tables

C3 Scheduled Jobs

Customer Contract Details

C3 Stage Tables

Trigger Table Population

C3 Scheduled Jobs
CTS TCA Customer Manager OMAR Interface
CTS TCA : OMAR Customer Worker program
(NEW)

NRT Core Summary Program

C3 Scheduled Jobs

CTS TCA : CPR Interface Execution program

for ON-LINE Data ( Daemon Process)
CTS TCA : CPR Interface Execution program
for BATCH Data ( Daemon Process)

XXCCS_DS% related tables (ex., XXCCS_DS_SAHDR_CORE

XXCCS_DS_CVDSUM_ITEM_CORE)

CPR CTS FEA CCO User (Security) Interface

Execution Daemon Process

XXCSS_CON_INSTALL_SITE

CTS I2R Contract Summary Base

Build Staging Program
Item/Product details
MTL_SYSTEM_ITEMS
MTL_SYSTEM_ITEMS_B
XXCTS_SPAM_ITEM_SUMMARY
XXCTS_SPAM_ITEM_ATTRIBUTES

Customer/Partner details
HZ_* Tables (TCA)

Customer Contract Details

OKC_K_HEADERS_ALL
OKC_K_LINES_ALL
XXCTS_ENT_CONTSUM_HDR

XXCTS_ENT_CONTSUM_HDR_STG
XXCTS_ENT_CONTSUM_SITEITEM_STG

New Status Table

XXCTS_STATUS_CHE
CK to keep track of
the records
processed from OD
staging Tables

CTS PR2S
Outbound
Interface

C3 Trigger Tables

CTS TCA : Check CPR Interface Daemon (NEW)

CTS PR2S Interface Inbound (US)

CTS PR2S Interface Inbound (BV)

INSERT into CDB Staging Tables

XXCTS_OM_P2S_HDR
XXCTS_OM_P2S_LINE
XXCTS_OM_P2S_NOTE

CTS Contract Summary Staging Svc

Line Coverage

XXCTS_ENT_CONTSUM_SL_CVR_STG

Insert into Outbound Staging

Tables
OE_ORDER_HEADERS_ALL_INTF
OE_ORDER_LINES_ALL_INTF
OE_ORDER_NOTE_ALL_INTF

CTS Contract Summary Staging

Master Cov Template

Create or Update
RMA

Finance

Insert into CDB table

C3_RECPT_OE_EQ
C3_RECPT_BV_EQ

XXCTS_ENT_CONTSUM_HDR
XXCTS_ENT_CONTSUM_SITE
XXCTS_ENT_CONTSUM_PLND_ITEM
XXCTS_ENT_CONTSUM_CVD_PRDFAM
XXCTS_ENT_CONTSUM_PLN_PRDFAM
XXCTS_ENT_CONTSUM_SL_CVR

View XXCTS_OM_PR2S_CG1_HDR_V
XXCTS_OM_PR2S_CG1_LINE_V
XXCTS_OM_PR2S_CG1_NOTE_
V

Start

CTS PR2S
Interface Outbound

My Cisco Workspace (MCW)

(First Time User Preference Set
Up)

First Access

Configure

C3 Price List

I2R Contract Summary Master Cov

Temp Pgm

Organise Tools

Direct CCX
QP_LIST_HEADERS
QP_LIST_LINES &
QP_PRICING_ATTRIBUTES

Program: CTS Price

List Interface (for
CTS USD Base Price
List)

XXCTS_FIN_PRICELIST_I
NT_STAGE

pub.process_pr
ice_list )

XXCTS_ODS_QP_PRICING_ATTRIBUTES
XXCTS_ODS_LIST_LINES

Define

SELECTICA

NPI
C3 Repair

Define
Search Saved Order

MCW

Search

Search

Recent Address

Search

Search

Item replicated in
C3

New Address

Shipping Address Add or Modify

Delivery Information
Check Contract Status

Save Order

CTS Pick Selection List

Generation
Pick selection List Generation
Pick slip Report

Selected Address

Selected Address

Incoming

Consolidated
Information in Repair
Order WorkbenchC
(XXCTS_RPR_REPAIR_O
RDERS_V)

Unimplemented
Orders
(XXCTS_SLM_XELUS
_REPAIR_ORDERS)

Archive

Saved Order

Save Order
Part Info

rders_v)
Implement Process
(CTS RPR - Implement
Repair Orders)

Repair Order Shipment

(XXCTS_RPR_REPAIR_O
RDERS_V)

Repair Order Receipt

(XXCTS_RPR_REPAIR_O
RDERS_V)

Inventory
Onhand Updates
(mtl_onhand_qu
antities )

If Non Contract/
Warranty

Add/Update/Delete Data

Pick Wave Move Order

OE_ORDER_HE
ADERS_ALL
OE_ORDER_LI
NES_ALL

Auto

Pick Items
printed on
Pick Slip

Locator
Control?

Config Property
Data

BOM Data

Add/Modify Part
Info

BOM

Premium

If Premium Service Level

Yes

Review Order( RMA

Data)

Rep-Servers

Update Premium Info

No

Config Parts
Internal Requisition
(xxcts_rpr_requisitions_v
xxcts_rpr_sales_orders_v)

F1 Filter

SRE puts on HOLD

Consolidated Information in
Repair Order WorkbenchC
(XXCTS_RPR_REPAIR_ORDERS_V)
BT

CTS Plan - CMC to Xelus Repair Order

Confirmation
CTS Plan - CMC to Xelus Repair Shipment
CTS Plan - CMC To Xelus Repair Receipts
Interface

Multi set ACE

Repository

Single set ACE

Repository

Copy

Export

SRE Hold

OE_ORDER_HEADERS_ALL
OE_ORDER_LINES_ALL

Modelers Desktop

3B13

Autoinvoice
Purge Program

Create Export
Documents

Reprint
Export
Documents

XXCTS_INV_VAT_DETAILS
XXCTS_INV_INTRASTAT_DETAILS

CTS View Serial

Numbers in
Purge-Note
Form

Stock available
in C3

CFN

CTS GPS Multi-org Cycle

Count Pending Approval
Report(Send Mail)
CTS GPS Multi-org Cycle
Count Pending Approval
Report

CTS Submit
Purge Cycle
Count

SVO Update

XXCTS_INV_FINANCE_DETAILS_V
CTS VT
Transfer
Pricing On
Hand Value
Summary
Report

XXCTS_FIN_INV_ON_
HAND

CTS Stuck/
Pending
Inventory
Transactions
Report

WEBMON

Trial Balance
Detail
P.S-checks
account
balances in C3
and CFN.

CTS Financial
Material
Account
Distribution
Summary
Report

Cost Hook
(Costing
Extension)

Fusion Data Source

(Existing)

Table: xxcts_om_prm_geo_route,
xxcts_om_prm_geo_data
View: xxcts_fnd_state_prov_v,
Package:
xxcts_om_prm_router

Markup Tool

ACE Server
KBS Files, .o, .txt, .err

Premium
Routing

XXCTS_O.XXCTS_UM
PIRE_ORDER_DTL,
XXCTS_UMPIRE_OPE
N_ORDER_DTL

Wait Catchup

Fusion UI

Georoute Rules
Form

XXCTS_O.XXCTS_UMPI
RE_PROCESS_STATUS,
XXCTS_O.XXCTS_UMPI
RE_PROCESS_LOG

Requires Repair

Standard
Exception form

View:XXCTS_O
M_STD_SOURCI
NG_RULES_V
JMS Client

Client Application

Dispatch
process

Y
Y

Custom defaulting
rule package on
warehouse field.

Any buisness
exceptions?

Contractual
depot
and
Shipment
date
info

N
Group
Routing
N

Firewall

Requires return

Requires Shipping
Custom defaulting rule
package on warehouse and
schedule ship dates,populate
contractual date and shipping
depot

Scheduled Jobs

New Buy Orders

Automatic
process:

Dispatch
:Automatic /
Manually

CTS Dispatcher
Outage Report
CTS Order
Number Report

CTS
Finance
Item Cost
Interface
Program
(Main/
Worker)

Create
Intercompany
AR Invoices

POINT OF RETURN (POR)

Serial # Validation

User
User
NL1
NL1 Web
Web Pages
Pages

CTS AR to
GL
Transfer
Wrapper

CTS Price
List
Interface

Seria

PO_HEADERS_
ALL
PO_LINES_ALL
PO_DISTRIBUTI
ONS_ALL
PO_LINE_LOCA

CTS Plan - C3
to OMAR New
Buy Order
Interface

CTS Plan OMAR to C3

New Buy Order
Interface

Order received and

Closed in C3

Repair Order
Creation

Validate
Customer

TIONS_ALL

Validate
Ship To

Validate
PID & SN

7B Routing
Rules/ Derive
Return Location

Create e RMA

Repair Orders

Valid Customer

CTS Plan - C3
to Xelus New
Buy Receipts
Interface

RMA Creation
Not Allowed

Login with valid

CEC ID

TABLE: ART header:

XXCTS_ART_RETURN_HE
ADERS,
XXCTS_ART_RETURN_HE
ADERS_INFO
ART lines:
XXCTS_ART_RETURN_LI
NES,
XXCTS_ART_RETURN_LI
NE_DETAILS

Determine
Repair Charges

Credit Card
Payment

No

Virtual Ship
Confirm

Initiate Repair
Invoice
Generation

Pega Update
Agent

Pega XML

ART UI opens with

User specific Work List

Credit Check

Order Booked

Valid Ship To for

OU

DPS Pass

Create RMA

Place Order on Hold

Credit Chk Pass

C3 ART Reports
New ART Custom

CTS ART: Write Off Report

CTS ART: RMA Collections Report
CTS ART: RMA Exposure Report
CTS ART: RMA Received Report
CTS ART: RMA Shipped Report
CTS ART: RMA Status Report

Tables

PART Source Tables for

RMA shipping status

Contact Cust
based on Age, $,
part need

Shut-off notification,
track notes, schedule
future review

Place Order on
Credit Hold

Ship-Order
Ship Confirm

Update IB,
Warranty Date

SOAP over
HTTP

U06
U06 Warehouse
Warehouse
Management
Management System
System
User
User

CTS Cost
Maintena
nce

OM Workflow

Web Services

Customer returns
the parts to C3.

Part # returned to
C3 warehouse

Is RMA is wriiten
off n?

Is line for RMA is

open

CTS
Finance
Archive
Reports
by User

CTS New
Buy Asset
Interface

CTS
Finance
Report
Archive
Worker

Disposition
Request

EXTERNAL
WSG

INTERNAL
WSG

SOAP over
HTTP
SONAR
CCI
CCI

SOAP over
HTTP
DB Link

User
User
U04
U04 WMS
WMS

JDBC

SOAP over
HTTP

Neoris DB

XXCTS_OM_RADAR_INVESTIGATE_PKG
XXCTS_OM_RADAR_PKG
XXCTS_OM_RADAR_REPORTS_PKG
XXCTS_OM_RADAR_USER_PKG

This is a discrepent
return

Return
dispute

Shut-off notification, track

notes, research/review
discrepancy report

Customer
contact

CLOSE ORDER

xxcts_om_radar_comments
xxcts_om_radar_headers

LOGIN TO RADAR
TOOL WITH VALID
CEC ID

Part
return

RUN INVESTIGATE
SEARCHES

Analyze
Investigation Results

Write Off
Approved in ART
write off form

RADAR REPORT
GENERATION

Dispute Resolution
Tool

Access to ADMIN
for specific users to
provide acees to
other users id

INFORMATICA
WORKFLOW
$U Jobs
Triggers

RMA#,PID and
SERIAL# match
Confirmation,
Checks PID is Non
returnable/Non
acceptable

CLOSE PENDING ORDERS

xxcts_om_radar_
matches

For every match updates

UOR-(UNORDERED RECEIPT)
ALR-(ADDITIONAL LINE
RECEIPT)

SEARCH FOR AN
EXISTING RADAR
CASE by
RMA#,,CASE#,PARTI
D, ETC

Auto Cancel process

Set Write-off
value.

WMS
WMS

INPUT DATA

SCR12

C3 receives the part

C3
(CTSPRD)

User
User

oe_order_headers_al
oe_order_lines_all
oe_transaction_types_all
oe_transaction_types_tl
mtl_system_items
mtl_parameters
oe_lot_serial_numbers

N
RECEIVED WHS
PART ID RECEIVED
RMA#
SERIAL #
SN# RECEIVED
BILL TO CUSTOMER
SHIP TO CUSTOMER,CARRIER,
WAYBILL ETC.

GCT
GCT Web
Web Application
Application

Ship-Order
Create and
Pick Release

Web
Services

SERVICE RMA
CREATED for PARTS
return on customer
demand

CREATE/UPDATE A
RADAR CASE

Open RMA Report

Etc.

SOAP over HTTP

sition
Dispo est
q
Re u

Inventory
Workflow

BV

Email Notification for

return parts : To
Customer id
(****@cisco.com)

Pick Release &

Ship-Create
Order

Select VALID
Bill To site
which has no
corresponding
Non Billable site

Base Tables

Set the Next activity

and other attributes
for a selected RMA

No

Return Logistic Service

Providers

Order Management

Extension
request

Pega C3
Canonical
Database Tables

Update Invoice
Details

CTS
Update
Period
Status

lidatio

AUTOTEST
AUTOTEST WebService
WebService

Receives
ReceivesRMA
RMA
Shipping
ShippingStatus
Status

ARCH

Notes for every

activity performed by
ART user like any
email sent, changein
mail id,mail
notification etc.

Request RMA

Repair/
Exchange Units

Heading

QTC

ARCH Reports

Denied Party
Check

Receive Units

User
User

l # Va

SOAP over
HTTP

RADAR

TABLE: ART
header:
XXCTS_ART_RET
URN_HEADERS,
XXCTS_ART_RET
URN_HEADERS_I
NFO
ART lines:
XXCTS_ART_RET
URN_LINES,
XXCTS_ART_RET
URN_LINE_DETA
ILS

Invoicing

Compute
Repair Charges

CLOSE /CANCEL THE

ORDER

Manually
dispatch by SORT
tool

SORT tool

New Buy Orders

CTS
Finance
Inventory
Onhand
Snapshot

Like Part process

C3 Update
APIs

C3 RETURNS MANAGEMENT
In Warranty

Parts received by
CIsco

Golden Gate
Replication

Create RMA

Import
Standard
Purchase
Orders

Create
Intercompany
AP Invoices

Pushes RMA - New/

Updates

Order eligible
for dispatch.

Holds
SORT Order
resolve

Repair?
Shipping?
Return?

DEX

C3 Scheduled Jobs
CTS Plan - Xelus to C3
Import New Buy
Orders

CTS VAT
Intrastat
Reconciliation
Report

Neoris

Internet

C3 FINANCE

Discrepancy
Resolution

Returns contractual
shippingdepot/receiving/
repair depotand promised o/
contractual shipment date

Hold released

Single
routing
Before dispatch
Check for any
order holds.

Lightweight API
Process Order API

Standard Routing
Rules form

CUSTOMER
RETURNS THE
PARTS?

Full Weight
router

Exception
routing

JMS Client

Auto Softclose
(Cancel)
SVO Service RMA
creation with return
line

STANDARD

SVO UI

Client Application

xxcts_plan
_order_st
aging

CTS Crypto
Parts Exported
from the US

CTS VAT
Transaction
Report

CTS Reprint
Receiving
Barcode Label

Cost Manager

Invoice
Validation

From VIew

PREMIUM

Customer regions /
zones details

Order OFF

Cisco

es
vic
er

XXCTS_O.XXCTS_UM
P_ACTIVE_PID_TABL,
XXCTS_O.XXCTS_UM
PIRE_PID_DTL

Allocation Orders
(C3 Internal Orders =>
Inventory Transfer)

CTS Print
receiving
barcode label

Unordered
Receipt Report

GCT

CUSTOMER
CONTACTS CISCO
FOR RETURNING
PARTS FOR REPAIR
TO CISCO

S
eb
W

C3 Setup Done

MMX

CCIX
Web
Servers

XXCTS_OE tables

Get Stock from

MFG -> Need Order

VIEW:XXCTS_
OM_STD_ROU
TING_EXCEP_
V
Package:xxcts
_om_std_Fw_
router

Firewall

Premium?
Standard?

Routing
Engine

Error C3 Setup
NewBuy Order
Available

Order
created

DB
Table: msc_sourcing_rules
View:
XXCTS_OM_STD_SOURCING_RULES
_V
Package:xxcts_om_std_lw_router

Managed Service Framework (MSF)

Main View:
xxcts_om_prm_geo_route_v

ORG AND SHIPMENT

DETAILS
:
OE_ORDER_LINES_ALL

EPIC / SHOP (Logging and Delivery both sides)

PART/PRODUCT,
PRODUCT FAMILY,
SERVICE LEVEL,
CUSTOMER SHIP TO
NUMBER,
CONTRACT
NUMBER,REACTION_HOU
R

ACE Server

JMS Service

C3 Setup Ready

Other Reports

CONCURRENT PROGRAMS

CCW

Rev Ship/Contract
OR
SRE Hold Expired

SPDT removes
HOLD

CTS Report
Monitoring
Purge Eligible
Tables

GPS Multi-Org
Transaction
register Report

Selectica Server(s)

Order Placed

CTS
Configuration
Order Report
Reciepts Related
Reports

CTS GPS
Multiorg
Subinventory
Quantities
Report

Returns Management

Routing

ACE Manager
DPM Hold

CTS Unordered
Receipts
Report

CTS INV - Org

and Shipping
Network
Assignment
Report

Product Config
Data

DPM puts on
HOLD
DPM

GPS Multi-Org
Material
Account
Distribution
Summary

CTS INV - Org

and Shipping
Network
Assignment
Report

Key Programs & Report in C3 Finance

CTS Finance Archive Reports

CTS Finance New Buy Intransit Shipments
Report
CTS Finance GL To Corp Drilldown report
CTS Fin Non Repairable Write off Program
Report
CTS VT Intercompany Invoice Print Report
CTS VT Intercompany Invoice Print Report
CTS VT Open Advance Replacement Inventory
Detail Report
CTS VT Open Advance Replacement Inventory
Summary Report
CTS Periods Not Closed Report
CTS Periods Not Open Report

MCO

Common Business Services

Planning Approval

INTERNAL FIREWALL
FIREWALL
INTERNAL

Marketing App

EXTERNAL FIREWALL
FIREWALL
EXTERNAL

Rev Ship/Contract
OR
SRE Hold Expired

SPDT removes
HOLD

Model Builder

CTS INV - Onhand

Quantity Mismatch Fix

CTS GPS
Shipments
from SMS
Report

CTS Transit
Mode Report

C3

Publish

CMC ORDER CREATION

SPDT Hold

C3 (CTSPRD)
(Service)

SPDT

RMA/Returns

XXCTS_O.XXCTS_UM
P_ORD_CREATE_DTLS

CTS Vat Interface

CTS Cleanup Intrastat & VAT
Interface
CTS INV - Rebuild Indexes
CTS INV Reprocess Corrupt
Material Transaction
Records
CTS INV: POD Interface
CTS INV: Process duplicate
records
CTS INV:Interface to perform
Virtual Receipt into DEX
CTS INV:Interface to perform
Virtual Shipment into DEX
CTS INV:Process Null
Subinventory Codes
CTS Process Repo - AT ROHS
Validity
CTS Process data from
staging into repository with
in-transit data
CTS Return to Manufacturing
Configuration Interface

CTS Finance
Inventory
Onhand
Snapshot

MCO.CISCO.COM

Manual
Copy

CTS POD Status

Report

CTS INV Depot

Transaction
Detail Report

Inventory(On Hand)/ Intransit/

Serial Number
Reports

CTS Transit
Mode Detail
Report

SPDT puts on
HOLD

CTS INV open the

closed move order
lines
CTS Fix open
unordered receipts in
closed accounting
period

CTS New Buy

Order Intransit
Report

CTS View Serial

Numbers
Report

Cisco Fiscal
Period End
GL To Corp
Interface

CTS Commercial Invoice Report

CTS Shipper`s Export Data
CTS Shipper`s Letter Of Instruction
CTS Inv Additional Info for Brazil
Report

CTS Multi-Org
Inventory
Value Report

CTS Multi-Org
Inventory
Value Report

Records purged
from
RA_Interface_line
s_all tale

GL_JE_HEADER
GL_JE_LINES
GL_JE_Batches

XXCTS_INV_RCV_EXPECTED_ISO_V

Rules
Engine

Reports

XXCTS_TFI_INTR_C3_ALL
XXCTS_TFI_INTR_C3_ALL_RO

MTL_ONHAND_QUANTITIES
MTL_MATERIAL_TRANSACTIONS

CTS INV:Purge Virtual

Shipment into DEX
Interface Table

CTS INV Shipment

update for closed lines

XXCTS_SLM Create
Internal Customer
using Inventory
Organization
XXCTS_SLM Create
Shipping Networks for
Inventory Organization

CTS Intransit Serial

Deletion Fix

CP_VT_INTERFACE

ProgramAutomatic
Posting

4B2
Export Documents

CTS INV:Purge Virtual

Receipt into DEX
Interface Table

CTS INV: Close

Interfaced Deliveries

XXCTS_SLM - Create
Common Bills (For All
Bills)

CTS Inventory Serial

Number Fix

CP_GL_INTERFACE

XXCTS_OE_ORDER_HEADERS_ALL
XXCTS_OE_ORDER_LINES_ALL

Order Confirmation

Rev Ship/Contract
OR
SRE Hold Expired

SRE removes
HOLD

Internatio
nal
Shipment

CTS Inventory Process

Null Receipts for QMS

Other Programs

C3 Sabrix
Process

View
Receiving
Transactions
CTS New Buy
Intransit/
Correction
Reval Interface

CTS Inventory COOL

Data Purge

CTS Load mapping

between ship method
and service level

CTS INV: Program to

disable locator and
update locator
transactions

VT Custom
Receivables

TFI Process
(Transfer of Own Equipment (TOOE) Transactions)
CTS VAT
Interface

Autoinvoice Master Program(VT

Inventory Transfer)
Autoinvoice Master Program(VT Buy
Sell)
Autoinvoice Master Program(VT
Advanced replacement)
Autoinvoice Master Program(VT
Product returns)

VT Journal
Summarisation

Ship
Confirm

4C1

CTS Update
Cycle Count
Items

GL_Interface
Table

CTS Inventory Org

Access Assignment

CTS Inventory Like part

Update

CTS INV Reprocess

Corrupt Material
Transaction Records

Manage
Shipments

3B18

Cycle
Count

CTS Journal
Import
Wrapper

Back Order
Pick Wave
Move Order

XXCTS_INV_OCR_SHIPMENT
XXCTS_INV_OCR_INVOICE
XXCTS_INV_OCR_INVOICE_ITEM

Perform full cycle

count

CTS Inventory
Cycle Count
Interface Error
Purge

PS: Data will be populated in VT

standard table
CP_MT_ACCOUNTS_INTERFACE

Interface Trip Stop

Packing Slip Report

CTS INV Move Qty

From Loc To Non-loc
Controlled Sub

Programs related to
Table Purge

Periodic reports run:

DB
Package:xxcts_om_temp_order_pvt.process_Temp_o
rder
Tables: xxcts_om_svo_torder_headers,
xxcts_om_svo_torder_lines
xxcts_om_svo_torder_notes

KBS Files, .o, .txt, .err

ADF

UMPIRE

Submit Order

END
SRE

CTS INV - Carrier Org

Assignment Setup
Interface

CTS SN Snapshot Errors

Virtual Trader
MT ACCOUNTS
Interfce
PS : VT Status
in
CP_MT_ACCO
UNTS_INTERFA
CE=SUCCESSF
UL

Programs related to Orders/

Transactions/ Quantity

CTS INV - Null Locator

Data Fix

CTS INV - Serial

Number InTransit
Update program

DATA COLLECTION PROGRAMS

1.Main
2.Misc Trans Std Cost
3.Product Returns
4.Inventory Transfer
5.Advance Replacements
6.Buy Sell Intercompany

Receive
Delivery

MTL_MATERIAL_TRANSACTIONS
MTL_TRANSACTIONS_INTERFACE
MTL_SERIAL_NUMBERS_INTERFACE

DB
Package:xxcts_om_temp_order_pvt.update_Temp_or
der
Tables: xxcts_om_svo_torder_headers,
xxcts_om_svo_torder_lines
xxcts_om_svo_torder_notes

WSH_DELIVERY_DETAILS
WSH_DELIVERY_ASSIGNMENTS
WSH_NEW_DELIVERIES

SVO Resolve

Interface Tables

DB
Package:xxcts_om_temp_order_pvt.
update_Temp_order
Tables:
xxcts_om_svo_torder_headers,
xxcts_om_svo_torder_lines
xxcts_om_svo_torder_notes

Back Order
Pick Wave
Move Order
Transact
Pick Wave
Move Order
Pick Confirm

No
Compatibility
Data

Back Order
Pick Wave
Move Order

Locator
Controlled

Pick Release

Add or Modify
Billing Information

Add or Modify
Premium
Information

CTS INV: Clear New

Buy Stuck Receipts
CTS INV: Reprocess
Stuck Receiving
Transactions
CTS Inventory Serial
Number Fix for
Receiving

Recieving

Move Orders
(xxcts_rpr_move_o

3B11

DB Package:
xxcts_om_submit_parts_svo2_pvt.contract_part_search
Tables: hz_parties,xxcts_ent_contsum_hdr,
Xxcts_om_profile_contracts,
xxcts_om_cust_addresses_v,
Xxcts_om_svc_level_ent,xxcts_ent_constsum_sl_cvr

New Address
Pre-Populate Data

CTS Serial Number

Maintenance

Shipping

Search Address

Copy Order

Manual

Search

Copy Order

DB Package:
xxcts_om_submit_servicsvo2_pvt.search_and_create_shi
pto
Tables: hz_parties,hz_party_sites,
Hz_cust_acct_sites_all , hz_cust_accounts
Hz_locations,hz_party_site_users_all,
Hz_cust_site_users_all

Retrieved Saved Order

CCX Page

DB
Package:xxcts_om_svostatus_pvt.get
_order
Tables: oe_order_headers_all
Xxcts_oe_order_headers_all
Oe_order_lines_all
Xxcts_oe_order_lines_all,hz_parties
Xxcts_ent_contsum_hdr

DBPackage:xxcts_om_temp_pvt.get_temp_order_details
Tables:xxcts_om_svo_torder_headers
xxcts_om_svo_torder_lines,
xxcts_om_svo_torder_notes,
Hz_parties, hz_party_sites,
Hz_cust_acct_sites_all

Organise Data Sets

1. Contract Number and CCO Id

2.Serial number and CCO Id
Number
RequestAccess
3.Service
Subsequent
4.Site Id
5.Site Details

CTS Master Pick Release

Program
CTS Post pick release
CTS Aging Process to cancel
the orders
CTS INV - Stuck Reservations
Fix

Configure

Pricing API
(qp_price_list_

CTS INV - Move Order Stuck

Transactions Fix
CTS INV - Reprocess Errored
Deliver Transactions
CTS Inventory Shipping
Transaction Fix
CTS-INV Automate Missing
Serial Numbers and Stuck
Orders Error
CTS INV Automate Stuck
Interface Errors
CTS INV Shipment update for
closed lines

XXCTS_ENT_CONTSUM_BUSPROC_STG

XXCTS_ENT_CONTSUM_BUSPROC

C3 Inventory

Programs related to
Organization Setup

Programs related to
Locators

Programs related to
Serial Numbers

SORT

Workflow processes
the RMA

Search of RMA

Home Page

CTS Spawn Contract Summary

Program

Concurrent
Programs

RMA Received

Checks open/closed
RMA lines for that
RMA
Generate report for
(1). RADAR cases created in a
Period/Warehouse
(2). Unordered Receipt
created in C3

Disputed parts
returns resolution
for customers

Assign resolution
category

Assign Root Cause

Category like:
Line cancelled due
to age/Alternate
part/Acceptable
similar part
depending on
investigation

User performs C3
transactions

A) CREATE UOR
(OR)
B)CREATE ALR ON A SPECIFIED
RMA NUMBER
(OR)
C) CREATE ALR FOR ACCEPTABLE
SIMILAR PART
ETC

CLOSE
RADAR
CASE

CUSTOMER
FEEDBACK

CTSPRD
(C3)

xxcts_om_radar_users
xxcts_om_radar_user
_access

Golden Gate Replication

ECO Architecture

SERVIGISTICS

STSPRD

ESMPRD

Vise

Forcast servce parts

demand

Calculate global
service parts levels

Resupply
required?

Yes

Is PID
refurbishable

Yes

Adequate DGI
for PID

Yes

Repair Order
recommended

XXCTS_OM_HR_LOC_GEOM
XXCTS_OM_HR_LOC_GEOM_ERR
XXCTS_OM_HR_SVC_RANGE_GEOM
XXCTS_OM_HR_SVC_RANGE_GEOM_
ERR

New Buy Order

recommended

Newbuy open order

quantity updated or
closed if fully received

XXCTS_OM_PRM_PART_ASSIGN
XXCTS_OM_PRM_LABOR_ASSIGN

XXGIS_OM_SVC_BARRIERS_GEOM

PID REPAIR PARTNER

MAPPING

XXGIS_SITE_DEPOT
XXCTS_ENT_CONTSUM_PLND_ITEM
XXCTS_ENT_CONTSUM_PRDFAM

Receipt matched to
Newbuy order

* Assign all 2hr, 4hr sites that fall under the country which
are PSD enabled based on location type(Castle/Annexe)

Run_end_to_end_nightly_process

SCAPRD

No

Extract_rel_eco

ECO IMPL

Review
recommendation

Planner generates
New Buy order in
Xelus

Xxgps_eco_process_pkg.ins_new_proce
ss

Nightly Update Job / Nightly Matrix Job /

Unmasking Job

ECO Implemenation

PSD
PSD 2.0
2.0 Desktop
Desktop Client
Client
Order confirmation/
PO Number updated
on Xelus order

ECO MATRIX

Other systems that C3 Interact with

Resupply
terminated

UNRELEASED ECOs
Nightly extract
Job

Calculate optimized
stocking levels

Contract Sites Address

TPL - Address,
Inventory Level
TPM - Address
RMA Heat Map
Service Part Search
Contract Site/
Customer Search
Depot Assessment
Tool

Nightly Matrix
Job / On
Demand Job /
Seed Matrix
Job

No

No

Contract Summary Jobs

CTS OM: Preferred Contract
Assignment (Critical Data)
CTS OM: Preferred Contract
Assignment (Contract, Part
Update)
CTS OM: Preferred Contract
Assignment - Out of Range
Calculation(OOR) *
CTS OM: Preferred Contract
Assignment Recalculation*

ArcGIS
ArcGIS Server
Server

ECO Preview
Job

No

ESRI
ESRI

RELEASED ECO
ADAPTER

Resupply Initiated

XXCTS_OM_SITE_LOC_GEOM
XXCTS_OM_SITE_LOC_GEOM_ERR

Web Services
(SOA Layer)

Xelus

Intersection between
Location and Site for 2Hr
and 4Hr (Many-to-Many
mapping)

PID DATA

Umpire
Plato
Web Tickets
Ware house
Inventory tool

Unreleased
Adapter

PSD 2.0

BOM IMPLOSION/
EXPLOSION API

User
User

TARGET_TABLES
XXCTS_ENT_CONTSUM_HDR
XXCTS_OM_contsum_PLND_ITEM
XXCTS_OM_CONTSUM_SITE
XXCTS_OM_DEPOT_PART
XXCTS_OM_FND_RESP
XXCTS_OM_FND_USER
XXCTS_OM_FND_USER_RESP
XXCTS_OM_GEO_COUNTRIES
XXCTS_OM_HR_COUNTS
XXCTS_OM_HR_LOC
XXCTS_OM_MENU_ACCESS
XXCTS_OM_ORDER_HEADERS
XXCTS_OM_ORDER_LINES
XXCTS_OM_ORG_HISTORY
XXCTS_OM_PART
XXCTS_OM_HARDASSIGN_HDR
XXCTS_OM_PART_ASSIGN
XXCTS_OM_SITE_LOC
XXCTS_OM_THEATER_COUNTRIES

MMX Queue

VISPROD

DOOPRD

Agile Data
Source

SCAPRD

PSDPRD
(Premium Service
Delivery)

Legend
Legend Subtitle
Symbol

Extract_eco_item_affected

Is order config
order?

ECO DEFECTS DATA

Is order =
expedite order

No

ECO Matrix

Yes
Planner classifies
with New Buy
Reason codes

Planner inputs ECO

code, if needed

Xxgps_matrix_process_pkg.ins_new_pr
ocess

Get_pid_planner_data

ECO Matrix User

Interface

Planner generates
New Buy order in
MFG order system

ECO Implementation
User Interface

Yes

Get_xelus_ref_data

Count

Description

Server.92

Server

PC

10

Subprocess

23

Data

11

Decision

Terminator

67

Process

Tagged process

13

Database

13

Document

Bordered
rectangle.82

External Data

Custom 1

Custom 2

Paper tape

CFF Container

Title

Function

Orders FeedOut
(Flat File)

Create Repair
Orders
(PlanIt Proces)
(Orders,
OrdersBook)

Update Repair Order

Status.
(Confirmed
Closed
Cancelled)