GE

Oil & Gas

Global Services
Quality, Speed, Expertise and Innovation... Close to you

To deliver outstandin

Quality and Speed

Expertise

Innovat

In this industry, you cant have one without the other. Every day of downtime results
in millions of dollars in lost productivity. So when customers need a response from us,
they need it to be right and right away. At the heart of our solutions is Lean Six Sigma.
Already proven at our plants in Florence, Oshkosh and Houston, weve rolled it out
into service centers in every region. Key processes that touch our customers are now
better and faster, and always improving. Weve reduced Inquiry-to-Order time and were
improving overall and spare parts on-time delivery, and injecting more Lean initiatives at
the installation stage where all our processes come together.

The oil and gas industry is driven by technology and technology is driven by people.
So we invest a lot in ours. When a GE Field Engineer (FE) arrives on site, our customer is
buying that individuals knowledge and experience. We have highly structured training
and certication programs to ensure consistently high levels of service for all customers.
We recruit seasoned professionals and develop new talent in every region. They all
benet from the same criteria and instructional techniques such as plant simulators and
monitoring technologies. Once in the eld, they become an indispensable part of the
feedback loop for future equipment enhancements. We already have some of the best
domain experts in the business now were taking this capability worldwide.

We have incre
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businesses (Av
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Quality, Speed, Expertise and Innovation...

Close to you

outstanding services

by people.
customer is
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Innovation

Regionalization

We have increased our investment in new technology by 30% year after year, focusing
on benets requested by our customers for increased reliability and availability, longer
equipment life, lower ambient impact and increased production. Of unique advantage,
is our ability to draw on the knowledge and resources of all GEs other high-tech
businesses (Aviation, Water, Healthcare) and adapt them to increase productivity in
oil and gas applications. Our take on technological development is continuous and
forward-reaching and always rooted in our customers needs.

Close to you for us means moving more facilities, expertise and autonomy nearer to
our customers in all key regions. We are investing in local infrastructure and economies
creating more resources to shorten initial response times, nal delivery times, and
building new training centers to develop local talent. Our regionalization initiative
also involves procuring labor and equipment from local suppliers, and working with
specialized local subcontractors to further enhance responsiveness for both planned
and unplanned activities.

Index

Global Services introduction

page 5

Upgrades and modications for your equipment

page 6

Repairs

page 8

Field services

page 9

Parts

page 9

Consulting for performance and inventory optimization

page 10

Contractual Service Agreements (CSAs)

page 11

iCenter

page 12

Pipeline solutions

page 13

Training

page 15

Quality, Speed, Expertise and Innovation...

Close to you

Global Services
Our goal is simply to deliver outstanding service for all of GEs Oil & Gas customers throughout
the entire lifecycle of their equipment.

Global in geography
We began in 1997 with one service shop in Florence, Italy, and have grown to a dozen
dedicated Global Services centres around the world all supported by more than 80
manufacturing, sales and service facilities across the entire Oil & Gas organization.

Global in capability
We support our customers at every stage of the technology lifecycle, and for every piece
of equipment in their operation. We continually invest in our people, tools and processes
always striving to deliver higher performance and machine availability every step of the
way.

Upgrades and modications for your equipment

Operating conditions and performance requirements can change signicantly over the
working life of a plant. In response, GEs Oil & Gas business has developed over 300
conversion, modication and uprate solutions for turbines, compressors, turboexpanders,
control panels, pumps and valves to address customers changing needs in all applications.

Performance and nancial benets:

Output and efciency gains
Improved reliability
Increased availability
Extended life
Longer intervals between maintenance
Lower maintenance costs
Improved regulatory compliance
GEs Oil & Gas business provides a full range of upgrades, from a single machine
modernization to full plant debottlenecking, including compressor station and balance
of plant.

Inc

Improve

Our OEM expe

the life of you
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Quality, Speed, Expertise and Innovation...

Close to you

Increase performance

& efciency

chine
nd balance

Improve your plant metrics

Optimized maintenance

Our OEM expertise enables you to optimize maintenance strategies and costs, extend
the life of your equipment and plant, extend the time between maintenance, and
increase the unit availability and reliability quickly and effectively. No other service
supplier knows GE equipment as well as our engineers and technicians do. We
continually invest in new ways to enhance the performance of our products and this
results in signicant business advantages for your operation.

Every decision draws on engineering experience and the quantitative data and knowledge
from statistical analysis gained through the ongoing monitoring and maintenance of more
than 500 GE units currently operating worldwide. We offer industry best practices for your
plant. No other company can provide this level of expertise for your GE equipment.
Beyond routine repairs and maintenance, we have extensive experience in managing
maintenance of the whole plant. We expertly coordinate repairs involving large
numbers of your staff working in concert with our specialized engineering department.

Spotlights
Gas re-injection and gas lift
GE can increase turbomachinery
efciency up to 5-6%, power output
up to 15% and gas ow up to 80%
through centrifugal compressor and
gas turbine uprates.

LNG
According to customer calculations,
GEs technologies and patented
maintenance methods enable output
increases equivalent to one full year of
extra production over a 20-year cycle.

Pipeline
Operating cost savings up to 10%,
along with efciency and compression
station ow increases, can be achieved
through tailored combinations of
turbocompression upgrades and
pipeline integrity services.

Processing
Signicant production increases can
be achieved with GEs debottlenecking
services modifying parts instead of
replacing units. Customized solutions
such as replacing compressor internal
parts, modifying stages and sealing
systems, will have little impact on the
plant layout or capital expenditures.

Expert eld services & repairs

for GE Oil & Gas equipment

Field services

Repairs

Highly qualied, well-planned maintenance is fundamental in order to get consistently

high performance and long life from your machinery. GEs expert teams can be quickly
mobilized to deliver the highest quality service anywhere in the world. We provide expert
service for all GE products, including: heavy-duty and aeroderivative machinery, gas
and steam turbines, reciprocating and centrifugal compressors, and Speedtronic
control panels.

GEs Repair Te
and more adv
latest innovat
Metallurgy to
We also draw
organization,
downtime by
All workshops
standards. No
repair quality.

We invest signicant resources to train, evaluate and enhance the knowledge and skills
of our people.
Our Field Engineers are also supported by the specialized resources of our Engineering
Division for more detailed analysis of eld data, additional evaluation of maintenance
alternatives, and various other optimization procedures. This level of advanced
engineering support makes the difference between satisfactory and exceptional results.

It pays to inve
Longer life o
Cost saving

Increased a

Quality, Speed, Expertise and Innovation...

Close to you

ent

onsistently
n be quickly
rovide expert
hinery, gas
dtronic

ge and skills

Engineering
intenance
ced
ional results.

Repairs

Parts

GEs Repair Technology Center of Excellence in Florence is constantly developing new

and more advanced repair techniques for oil and gas applications. We employ the
latest innovations including Advanced Welding & Brazing, ACR Cleaning and Advanced
Metallurgy to ensure the highest quality restoration of parts available in the industry.
We also draw on the diverse technologies and methods from across the entire GE
organization, resulting in repair solutions that help customers reduce costs and
downtime by considerably extending the life of components in high-wear conditions.
All workshops in our global network use the same innovative technologies and high
standards. No matter where your site is located, you will never have to compromise
repair quality.

Using genuine GE parts is a best-maintenance practice and key factor in protecting and
improving the availability and reliability of your GE rotating and static equipment over
the entire lifecycle. Other parts available in the market are not comparable to GEs OEM
parts, because ours are not just designed to replace current parts - but often to enhance
machine performance. We guarantee superb quality and always incorporate the most
advanced materials, innovative metallurgical techniques, and aeroderivative designs
developed at the GE Global Research Center.

It pays to invest in OEM repairs:

Longer life of your equipment and components
Cost savings through complete recovery of existing components

Parts services include:

e-Catalog for easy 24/7 online part identication and request for quotation
Inventory management for spare, interchangeable and obsolete parts
Spare parts optimizing services
Lifecycle optimization for your equipment

Increased availability and reliability of your equipment

Increasing your plant

availability and reliability

10

Consulting for maintenance and performance optimization

Contrac

Our consultative services leverage the industrys widest knowledge base. Statistical data
analysis and technical advisory work covers nearly 11,000 turbines and compressors
industry-wide. Based on these data our experts will be able to develop a new maintenance
policy customized to your operating conditions and statistical analysis based on the
performance of machines under similar situations. After this analysis our team will develop
an inventory optimization report that will help you achieve greater reliability, availability
and cost management for your plant.

GEs CSAs give

advancement
maintain your
responsibilitie
signicant cos

GEs processes have achieved exceptional results:

Reliability values greater than 99.5%
Availability levels potentially topping 98%
Plant maintenance strategy
Tailored plant maintenance and asset optimization

Quality, Speed, Expertise and Innovation...

Close to you

Contractual Service Agreements (CSAs)

GEs CSAs give you a guaranteed service level and access to the latest technological
advancements and expertise without the nancial risk or overhead costs required to
maintain your own facilities and resources. By combining various plant maintenance
responsibilities under a single-source relationship with GE, you will also achieve
signicant cost and time savings thanks to the elimination of coordination redundancies.

We offer different levels of Contractual Service Agreements:

Care
Includes full inspection and maintenance
services for all your equipment to ensure
negotiated performance levels are sustained
for the duration of the agreement
Pro-tech
Pro-tech draws on all of our advanced
monitoring and diagnostic technologies,
through on-site installations as well as the
extensive resources and personnel of
our iCenter in Florence
Minimizes downtime by proactively identifying
and avoiding machine under-performance issues.

Excel
Takes contractual service to a whole new level,
combining our comprehensive maintenance
services with periodic equipment updates
so that your plant is always on the leading edge
of technology
This approach minimizes our customers risk by
building on our industry-proven technologies
making incremental design changes to
achieve substantial performance and efciency
gains in the eld
By tailoring service levels to meet specic
operating conditions and business objectives, we
have helped customers achieve maintenance cost
reductions of up to 20%.

11

Partners for

performance

Decient resistance values were also recognized

by RM&D before they were evident on-site

Our RM&D team identied dangerous temperature

uctuations that would have eluded the machines
alarm limit

12

iCenter

Pipeline

GEs iCenter in Florence, Italy, is the central command post for all our remote
monitoring, diagnostic and prognostic services. It is equipped with a full range of
precision analytical systems for oil and gas operations. iCenter is continuously online
with our advanced instrumentation installed at customer sites around the world. Data
is transmitted from client plants and machines for real-time monitoring and expert
analysis by our technical team.

GEs PII Pipelin

experience es
pipeline and
efciency, upg

The level of information available through iCenter enables us not only to monitor
current machine performance, but to accurately predict future performance. We
can identify when efciency will decrease, when emissions will rise, when vibrations
will be outside desired parameters, etc. - and we can take appropriate measures in
conjunction with your on-site staff to keep the plant running smoothly - and maximize
the value of your assets.
Remote iCenter services include:
Remote Monitoring & Diagnostics of turbomachinery and balance of plant equipment
Troubleshooting assistance
Remote tuning of Dry Low NOX (DLN) and K-ONE variable geometry systems, and Dry
Low Emissions (DLE) multi-burner combustion systems

Integrity serv
ThreatScan
of third-par
Inline inspec
detection ve
Mapping an
Powerful da
software su
Comprehen
RUNCOM
modication

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Quality, Speed, Expertise and Innovation...

Close to you

Pipeline solutions
GEs PII Pipeline Solutions business offers the advanced technologies, skills and eld
experience essential for a condent assessment of the present and future condition of a
pipeline and an accurate ranking of associated risks. This helps optimize productivity,
efciency, upgrade/rehabilitation and safety over the pipelines entire productive life.
Integrity services include:
ThreatScan a unique system for real-time detection and anticipation
of third-party damage.
Inline inspection with an industry-leading eet of metal loss and crack
detection vehicles
Mapping and geometry inspections
Powerful data management, analysis and sharing capabilities though our PipeView
software suite
Comprehensive range of integrity management and engineering services, including
RUNCOM corrosion growth analysis, tness-for-purpose assessments, pipeline
modications and other eld services.

ems, and Dry

13

Sharing

our knowle
Training
High-quality training is essential for improving the skills of operating
and maintenance personnel to ensure safe operation and superior
equipment efciency and availability. GEs Oil & Gas business provides
training for the operation and maintenance of our complete line of
machinery and equipment. Our instructors are eld-seasoned experts
who combine their understanding of theory with practical experience.
Traditional training tools are augmented with computer-based training
and interactive multimedia technology.
Courses and technical literature can be provided in a variety of
languages and are designed to meet specic customer needs, focusing
on the GE equipment installed at their sites. Training can be delivered at
our Florence Learning Center or at one of our regional training centers.

14

Training prog
Certied Op
Customized
Multi-custom
reciprocatin
Interactive m

Quality, Speed, Expertise and Innovation...

Close to you

ng

ur knowledge

operating
superior
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ned experts
experience.
sed training

Training programs include:

Certied Operator for Rotating Equipment (CORE) program
Customized training, tailored to specic customer/plant requirements
Multi-customer training, on gas and steam turbines, centrifugal and
reciprocating compressors, and control panels
Interactive multimedia training

ty of
eds, focusing
e delivered at
ning centers.

15

GE Oil & Gas

Headquarters
Nuovo Pignone S.p.A.
Via Felice Matteucci 2
50127 Florence Italy
T +39 055 423 211
F +39 055 423 2800
customer.service.center@ge.com
For complete contact information,
please refer to our website.

www.geoilandgas.com
The information contained herein is general in
nature and is not intended for specic construction,
installation or application purposes. GE reserves
the right to make changes in specications or
add improvements at anytime without notice or
obligation.
2008 General Electric Company
All Rights Reserved

GE imagination at work
GEOG_Global_Services_A4_011608