Domain and Account Management

Document Updated: 2/09

Technical Manual: User Guide

Domain Management
If we are serving as your domains DNS host and/or registrar, you
can manage your renewals, registration, and DNS settings.

5. In the Override Options section, indicate whether to

apply these settings to users who have not set their own
preferences, or if you want these settings to override
preferences for all users regardless.

On the Control Panel Main page, locate Domains | Manage

Domains.

 #LICKTHESave button.

s 4OVIEWDOMAINDETAILSCLICKTHEView DetailsLINK

Exchange Quarantine Manager

s 4OMANAGE$.3SETTINGSSUCHASRENEWALREGISTRATIONAND

$.3SETTINGSCLICKTHEManage DNSLINK

4HE1UARANTINE
Manager can be
accessed through the
h,OGINTOTHE1UARANTINE
-ANAGERvLINKONTHE
Spam Filtering Settings
page. If you are on the
DOMAINLEVELPAGETHELINKWILLTAKEYOUTOTHEDOMAIN1UARANTINE
Manager. If you are in the settings for a specic mailbox, whether
USERORNON USERTHELINKWILLTAKEYOUTOTHE1UARANTINE-ANAGER
for that specic mailbox.

Spam Filtering
Adjusting the Spam Filter
1. On the Control Panel Main page, locate Domains | Spam
&ILTERING#LICKTHESet Preferences LINK
 )NDICATEWHETHERYOUWANTTOMAKECHANGESFORTHEENTIRE
domain or for a specic mailbox.
3. In the Spam Filtering Settings window, you can turn spam
lLTERINGONOROFF/RCLICKTHEExclusive button if you only want
to receive email from senders on your domains Safelist.
4. If you have turned spam ltering on, indicate what should
happen to spam messages:

Using the Blacklist

%MAILADDRESSESDOMAINSOR)0SINYOUR"LACKLISTWILLALWAYSBE
BLOCKED

Email Hosting Handling:

1. On the Control Panel Main page, locate Domains | Spam

&ILTERING#LICKTHE%DIT"LACKLISTSLINK

s $ELIVERTO3PAMFOLDER3PAMMESSAGESWILLBESENTTO
the users Spam folder. Indicate whether or not you want
spam to be automatically deleted and, if so, how often.

 )NDICATEWHETHERYOUWANTTOMAKECHANGESFORTHEENTIRE
domain or for a specic mailbox.

s $ELETETHEEMAILIMMEDIATELY3PAMMESSAGESWILLNOT
be delivered, but will be deleted immediately.
s )NCLUDEh;30!-=vATTHEBEGINNINGOFTHESUBJECTLINE
3PAMMESSAGESWILLARRIVEINTHE)NBOXBUTTHE;30!-=
TAGWILLBEINSERTEDINTOTHEMESSAGES3UBJECTLINE
s $ELIVERTOTHEEMAILADDRESS3PAMMESSAGESWILLBE
sent to the email address you specify.
Exchange Handling:
s 3ENDSPAMTORECIPIENTSQUARANTINE3PAMWILLBESENTTO
each users Quarantine Manager. Users can access their
Quarantine Manager through the User Control Panel.
Indicate whether or not you want non-user spam to be
SENTTOTHEDOMAINQUARANTINE)FNOTNON USERSPAMWILL
be sent to the Quarantine Manager for that individual
contact, resource, distribution list, or public folder.
s 3ENDALLSPAMTODOMAINQUARANTINE!LLSPAMWILLGOTO
the domain Quarantine Manager.
s 3ENDDOMAINQUARANTINENOTIlCATIONSTO3PECIFYAN
address to receive Quarantine Manager updates.

3. Enter domains or email addresses in the rst section. Enter IP

addresses in the second section.
 #LICKTHE!DDBUTTON4HEITEMWILLBEADDEDTOTHELISTBOX
 )FYOUWANTTOREMOVEANITEMCLICKONCEONTHEITEMANDTHEN
CLICKTHERemove button.
 7HENYOUAREDONECLICKTHESave button.

Using the Safelist

Messages from email addresses, domains, or IPs in your Safelist
will not be identied as spam.
1. On the Control Panel Main page, locate Domains | Spam
&ILTERING#LICKTHEEdit SafelistsLINK
 )NDICATEWHETHERYOUWANTTOMAKECHANGESFORTHEENTIRE
domain or for a specic user.
3. Enter domains or email addresses in the rst section. Enter IP
addresses in the second section.
 #LICKTHE!DDBUTTON4HEITEMWILLBEADDEDTOTHELISTBOX
 )FYOUWANTTOREMOVEANITEMCLICKONCEONTHEITEMANDTHEN
CLICKTHERemove button.
 7HENYOUAREDONECLICKTHESave button.

Copyright 2009 Document Authors. Some Rights Reserved.

Creating a Catch-All Alias

Domain Tools
Split Domain Routing
Split domain routing allows administrators to host additional
mailboxes with another provider.

!CATCH ALLALIASWILLRECEIVEALLEMAILSENTTOUNKNOWNUSERSAT
your domain. Spammers tend to guess addresses at domains
and may send thousands of email messages to invalid users.

1. On the Control Panel Main page, locate the Domains section.

#LICKTHEMore ...LINK

With this feature enabled, you will receive all of those spam
MESSAGESRATHERTHANLETTINGTHESERVERREJECTTHEM&ORTHIS
reason, we discourage use of this feature.

 /NTHE$OMAINS(OMEPAGELOCATETHE4OOLSSECTION#LICK

the Split DomainLINK

1. On the Control Panel Main page, locate the Domains section.

#LICKTHEMore...LINK

 #HECKTHEBOXFOREnable Split Domain Routing.

 /NTHE$OMAINS(OMEPAGELOCATETHE4OOLSSECTION#LICK

the #ATCH !LL!DDRESSLINK

4. Enter the following information in the spaces provided:

s %XTERNAL-AIL3ERVER%NTERTHESERVERADDRESSOFYOUR
external email host.
s 6ERIlCATION!DDRESS%NTERAVALIDEMAILADDRESSONTHE
external server for verication.

 #HECKTHE!CTIVATE#ATCH !LL!DDRESSCHECKBOX

4. Enter the address that should serve as the catch-all account.
It will receive all email sent to invalid users at your domain.
 #LICKTHESave button.

 #LICKTHESave button.

Sending an Email to All Users

My Account

1. On the Control Panel Main page, locate the Domains section.

#LICKTHEMore ...LINK

Managing Account Information

 /NTHE$OMAINS(OMEPAGELOCATETHE4OOLSSECTION#LICK

the Email EveryoneLINK

 /NTHE#ONTROL0ANEL-AINPAGELOCATE-Y!CCOUNT\!CCOUNT

$ETAILS#LICKTHEBilling InformationLINK

 )FREQUESTEDSELECTTHEDESIREDDOMAIN

4. Enter the following information in the spaces provided:
s 3ENDERS.AME%NTERYOURlRSTANDLASTNAME

 #LICKTHEFOLLOWINGLINKSTOVIEWTHEASSOCIATEDINFORMATION

s 3ENDERS%MAIL!DDRESS%NTERYOUREMAILADDRESS

s )NFORMATION6IEWANDMANAGEPAYMENTANDCOMPANY
contact information.

s 3UBJECT%NTERTHESUBJECTOFYOURMESSAGE

s )NVOICE(ISTORY6IEWYOURINVOICELISTANDINVOICEDETAILS

s -ESSAGE"ODY%NTERTHEBODYOFYOURMESSAGE

s #OMPANY#ONTACTS6IEWSPECIFYANDMANAGEPRIMARY

and secondary contact information for your account.

 #LICKTHESend button to send the message to all users in your

domain.

s 5NPAID)NVOICES6IEWANYOUTSTANDINGUNPAIDINVOICES
and the invoice details.
s 3ERVICE3UMMARY6IEWALISTOFDOMAINSSERVICESFOR
those domains, and invoice dates for the services.

Creating Disclaimers
You can add disclaimers to the bottom of all outgoing email
messages.
1. On the Control Panel Main page, locate Domains | Manage
$OMAINS#LICKTHE!DD$ISCLAIMERSLINK
 %NTERAPLAIN TEXTANDOR(4-, FORMATTEDDISCLAIMER
message. Or, to disable disclaimers, remove all text from all
boxes.
 #LICKTHESave button.

Copyright 2009 Document Authors. Some Rights Reserved.

Administrators

Email Reports

Adding a New Administrator

Viewing Email Reports

 /NTHE#ONTROL0ANEL-AINPAGELOCATE-Y!CCOUNT\!CCOUNT

$ETAILS#LICKTHE-ANAGE!DMINISTRATORSLINK

1. On the Control Panel Main page, locate the Hosted Exchange

OR%MAIL(OSTINGSECTION#LICKTHEMore ...LINK

 #LICKTHE!DD!DMINISTRATOR button.

2. On the Hosted Exchange Home or Email Hosting Home page,

INTHEMENUATTHETOPOFTHEPAGECLICKTHEReportsLINK

3. Enter the following information in the spaces provided:

s !DMIN)$%NTERAUNIQUENAMEFORTHEACCOUNT
s 4YPE3ELECTTHELEVELOFSECURITYFORTHEADMINISTRATOR

 #LICKTHEFOLLOWINGLINKSTOVIEWTHEASSOCIATEDINFORMATION
s $OMAIN$ETAILS6IEWGENERALINFORMATIONABOUTTHE
domain.

3UPER!LLOWSFULLACCESSTOTHECONTROLPANELAND
includes the ability to create and manage administrator
accounts.

3TANDARD!LLOWSFULLACCESSTOTHECONTROLPANEL

but does not include the ability to create and manage
administrator accounts.

s -AILBOX!LIASES/NLYAVAILABLEFOR%MAIL(OSTINGVIEWALL
mailbox aliases and the associated email addresses.

,IMITED!LLOWSACCESSTOONLYTHECONTROLPANELAREAS
you specify. (You can select the specic areas at the
BOTTOMOFTHEPAGEAFTERSELECTING,IMITED

s %MAIL3TATISTICS/NLYAVAILABLEFOR%MAIL(OSTINGVIEW
information about email messages being sent to and
received from your domain.

s -AILBOX$ETAILS6IEWDETAILSREGARDINGANINDIVIDUAL
mailbox.

s -AIL&ORWARDING6IEWALLMAILBOXFORWARDING

s 0ASSWORD%NTERAPASSWORDFORTHISADMINISTRATOR
account.
s #ONlRM2ETYPETHEPASSWORD
 )NTHE3ECURITYSECTIONSPECIFYASECURITYQUESTIONANDA
security answer.
5. In the Options section, indicate whether the administrative
password should never expire, or expire after a specic
number of days.
 4OALLOWTHISADMINISTRATORTOLOGINTOTHECONTROLPANEL
FROMMULTIPLELOCATIONSORMULTIPLEBROWSERWINDOWS ATTHE
SAMETIMECHECKTHE!LLOWSIMULTANEOUSLOGINSUSINGTHIS
!DMINISTRATIVE)$ box.
7. If you want the administrator to be able to access the
control panel only from a specic IP address (or up to 3 IP
ADDRESSES CHECKTHE,OGINRESTRICTEDTO)0ADDRESSES box
and enter the IP addresses in the space provided.
 )NTHE!DDITIONAL)NFORMATIONSECTIONENTERTHEADMINISTRATORS
&IRST.AME,AST.AMEAND%MAILADDRESS
 7HENYOUAREDONECLICKTHESave button.

Editing or Disabling an Administrator

 /NTHE#ONTROL0ANEL-AINPAGELOCATE-Y!CCOUNT\!CCOUNT
$ETAILS#LICKTHEManage !DMINISTRATORSLINK
 #LICKONCEONTHE!DMINISTRATOR)$ASITAPPEARSINTHE!DMIN
ID column.
 -AKECHANGESASNEEDEDANDTHENCLICKTHESave button.
.OTE4ODISABLEANADMINISTRATORCLICKTHEDisableLINK

Viewing Administrator Activity

 /NTHE#ONTROL0ANEL-AINPAGELOCATE-Y!CCOUNT\!CCOUNT
$ETAILS#LICKTHEManage !DMINISTRATORSLINK
 !TTHETOPOFTHEPAGECLICKTHE!DMINISTRATOR!CTIVITYLINK

Copyright 2009 Document Authors. Some Rights Reserved.