MITEL

Business Dashboard

The information

you need

to drive your business

Would you run your web site without being able to obtain data on how many unique visits
you receive, how long people stay, and where they go? No! So, why would you accept any
less with your phone system?
Mitel Business Dashboard gives you both a complete
real-time and historical view of what is happening on
your Mitel communications system so that you can:
Optimize your use of both employees and
system resources
Measure customer response to marketing
and sales campaigns
Monitor employee performance and identify
opportunities for improvement
Identify opportunities for cost savings

Understand the Full Picture

How many people called your business yesterday and
hung up or got a busy signal? Might they have then
called your competitor? Mitel Business Dashboard gives
you a complete cradle-to-grave view of every internal
and external call on your phone system. You can view
historical reports or real-time activity within your entire
business, or focus on a specific department, team, or
even an individual employee. This information enables
you to identify trends in calling patterns and performance
to ensure you are capturing every opportunity to connect
with your customers and suppliers while lowering your
communications costs.

Spend Less Time Making Better Decisions

Accelerate Productivity

Mitel Business Dashboard provides a broad range of

valuable data, but allows you to focus on your business
priorities by filtering out information that isnt relevant.
Reports are fully customizable and are delivered to you in
a familiar and easy-to-understand interface. Reports can
be scheduled to run at set intervals and can be easily
shared with your colleagues via email or web sites.
Removing these administrative tasks allows you to focus
on whats most important growing your business.

Improve employee productivity by providing

them with the ability to control calls right from their
computer desktop. Mitel Business Dashboard optionally
offers productivity tools that enable employees to make
calls, place calls on hold, and conference in additional
parties right from their desktop. In addition, both
inbound and outbound calls can be screen popped,
displaying caller details from your company database.
Calls can be handled more efficiently and callers can
be answered by name adding a personal touch.

Maximize the Return on Your Marketing Dollars

You cant manage what you cant measure and Mitel
Business Dashboard gives you the information you need
to measure the effectiveness of your marketing campaigns
so you can better manage your marketing spend. You can
track phone responses to advertising campaigns by each
placement, to calculate your cost per lead for each ad.
Ultimately, this gives you the knowledge you need
to better control your marketing spend and provides
leverage in the negotiation of future advertising rates.

www.mitel.com

Global Headquarters

U.S.

EMEA

CALA

Asia Pacific

Tel: +1(613) 592-2122

Fax: +1(613) 592-4784

Tel: +1(480) 961-9000

Fax: +1(480) 961-1370

Tel: +44(0)1291-430000
Fax: +44(0)1291-430400

Tel: +1(613) 592-2122

Fax: +1(613) 592-7825

Tel: +852 2508 9780

Fax: +852 2508 9232

For more information on our worldwide office locations, visit our website at www.mitel.com/offices
THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date
of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a
result of having made this document available to you or based upon the information it contains.
M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.
Copyright 2009, Mitel Networks Corporation. All Rights Reserved.

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