Mitels Automated

Medical Messaging Solution

Offering seamless integration with Mitel products and cost-effective solutions with an unprecedented return on
investment, Mitel AMS-MED can produce incremental revenue in less than one month and is equally well suited for
single and multi-provider practices, multi-specialty groups, and enterprise environments such as clinics and hospitals.
How Mitel AMS-MED Works
Your
Database

1. Your appointment system or

customer database generates
a list of call recipients

Mitel
AMS-MED

2. Mitel AMS-MED reads and

processes the data to
generate its calling list

3. Mitel AMS-MED then

begins calling, using
Mitels telephone system

Decreasing Office No-Shows

Patient no-shows disrupt your offices workflow, cost your practice money, and leave open time slots in your schedule. Automated patient messaging allows
your office to call or email a list of patients by using personalized messages, therefore increasing office profits by decreasing patient no-shows.
Past Due Account Recovery
Past due accounts have a way of creeping up on medical practices and
patients. Automated patient messaging allows you to remind your patients
of any overdue balance. With friendly reminders and timely payments, your
accounts receivable will increase.
Recalls
Patient recalls are an excellent way to manage the wellness of your patients.
By proactively calling patients to remind them of regular exams, you will
increase their belonging and loyalty to your practice.

How Your Patients Hear Messages:

The Mitel AMS-MED system uses information from your daily appointment schedule to create custom messages. We

Benefits:

work with you to match each unique field to a unique message "snippet." When snippets are combined, patients

Reduce no-shows

receive individually-tailored messages. For example:

Increase practice revenue
See prompt return on
investment
Improve office efficiency
Identify cancellations in
advance
Enhanced patient
satisfaction
Increased patient loyalty
Mitel AMS-MED "translates" report elements into the appropriate phrases for patients.

Features:

Provider code "2" is translated into "with Dr. Williamson"

Personalized voice and

e-messages, including
automated calendar
scheduling (iCalendar)

"1-May" is translated into "Friday, May 1"

Appointment type "Surgery" is translated into the instructions,
"Please do not eat for 6 hours prior to check-in"

Press "1" to confirm

appointment option

Your Return On Investment

Consider this example: a 3-doctor practice seeing 100 patients daily with an average no-show rate

Fully compatible with

most practice management
software systems

of 3 patients per doctor, per day can expect:

$6,000 per month in increased revenue
(20 days/month, $100/visit) or...

CD-quality messages

$72,000 per year

Duplicate name and

number screening

...by reducing no-shows by 1 patient per doctor, per day.

Multilingual capability

Our Commitment to You

Our mission is to become a trusted partner for your practice. Its our goal to help you decrease no-shows, increase
revenue, improve office efficiency, and enhance patient appreciation. When you purchase a Mitel AMS-MED system,
you can rest assured that youll be fully supported by our experienced service team. We make sure your patient

Works for past due account

recovery, recalls, birthday
greetings, and more

messaging system works seamlessly within your office.

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Global Headquarters

U.S.

EMEA

CALA

Asia Pacific

Tel: +1(613) 592-2122

Fax: +1(613) 592-4784

Tel: +1(480) 961-9000

Fax: +1(480) 961-1370

Tel: +44(0)1291-430000
Fax: +44(0)1291-430400

Tel: +1(613) 592-2122

Fax: +1(613) 592-7825

Tel: +852 2508 9780

Fax: +852 2508 9232

For more information on our worldwide office locations, visit our website at www.mitel.com/offices
THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date
of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a
result of having made this document available to you or based upon the information it contains.
M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.
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