Professional Documents
Culture Documents
CITIZENS CHARTER
Table of Contents
List of Forms . ii
Vision . 1
Mission .. 1
Performance Pledge . 1
Contact Information 2
List of Frontline Services .. 3
Request for Clearance of No Record of
Human Rights Violation ...
22
List of Forms
ii
VISION
A peaceful, just and empowered Bangsamoro society that is free from fear
and want, where human rights are promoted, protected, upheld and
fulfilled for the achievement of sustainable development.
MISSION
The RHRC is an independent institution imbued with probity and
competence to promote, protect, uphold, and fulfil human rights in the
Bangsamoro by empowering communities for the progressive realization of
their rights, and ensure that those responsible comply with human rights
standards towards transformative justice, peace and development.
PERFORMANCE PLEDGE
We, the officials and employees of the Regional Human Rights
Commission, commit to:
Render effective, efficient, and quality service with utmost courtesy from
Mondays to Fridays, without noon break, from 8:00 a.m. to 5:00p.m. or
beyond, when necessary.
and
services
through
our
website,
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Contact Information
For inquiries, you may contact us at Public Assistance/Complaints Desk:
Direct Line
Fax Number
Email-Address
rhrcarmm@gmail.com
Direct Line
Fax Number
Email-Address
rhrcarmm.bst@gmail.com
Email-Address
rhrc.lds@gmail.com
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Frontline Service
Clients
of
Police,
Client Step
1.
Submit filled-up
RHRC Clearance
Application Form
2.
Agency
Action
Receive
application for
clearance
Check for
completeness
of required
documents
Receive
Inform the
information when Client when to
to claim clearance claim clearance
Verify existence
of case record
Transmit the
application for
clearance to the
Legal Division
Prepare
Clearance/Certi
fication of
pending case or
record of HRV
Sign Clearance
Record the
Clearance/Certi
fication and
Issue Control
Number
Transmit the
Clearance/Certi
ficate to the
provincial
office
:
Office/ Person
Responsible
Locati
on of
Office
Administrative Staff
Provinci
al Office
Administrative Staff
Provinci
al Office
15 minutes
Administrative Staff
Provinci
al Office
5 minutes
Head of Office
Provinci
al Office
Provinci
al Office
4 hours
Administrative Staff
Maximu
m
Duration
of Step
5 minutes
4 hours +
travel time
(Maguinda
nao: 1 day
Lanao del
Sur: 2 days
Basilan: 3
days
Sulu: 3
days
TawiTawi: 3
days)
30
minutes
Regiona
l Office
Chairperson/Commis
sioner
Records Officer
Regiona
l Office
Regiona
l Office
30
minutes
15 min
Process Server
Regiona
l Office
4 hours +
travel time
(Maguinda
nao: 1 day
Lanao del
Sur: 2 days
Basilan: 3
days
Sulu: 3
days
TawiTawi: 3
days)
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3.
Receive/Pick-up
Clearance/Certifi
cation and
acknowledged
receipt
Release
Clearance/Certi
fication
Administrative Staff
Provinci
al Office
15 min
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APPLICATION FOR
(First Name)
Place of Birth:
Spouses Name (if married):
3 Current Rank/Position:
AFP Serial No.
(Middle Name)
Sex:
Branch of Service:
PNP Badge No.
Office ID or TIN:
Position/Rank
Office/Place of Assignment
Period
From
To
6 Address:
Home:
Tel/Mobile No.:
Office:
Tel/Mobile No.:
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Frontline Service
Clients
Requirements
Agency Action
Office/ Person
Responsible
Location
of Office
Submit the
Receive and
duly
evaluate request
accomplished
Request
Form/send
request letter
Act on request
Education,
Communications
and Linkages
Division (ECLD)
G/F JICA
Bldg.,
ORG
Compound
Cotabato
City
G/F JICA
30 minutes
Bldg.,
ORG
Compound
Cotabato
City
G/F JICA
2 hours
Bldg.,
ORG
Compound
Cotabato
City
G/F JICA
4 hours
Bldg.,
ORG
Compound
Cotabato
City
G/F JICA
4 hours
Bldg.,
ORG
Compound
Cotabato
City
Head of ECLD
2.
Coordinate
training
schedule
Prepare/schedule ECLD
training program
3.
Coordinate
mobilization
Mobilize
resources
ECLD
4.
Provide
logistical
support
Provide technical
assistance or
lecturer
ECLD
Maximum
Duration
of Step
30 minutes
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REQUEST FORM
Training Technical Assistance
Reference Number:
Date:
[ ] Male
_
[ ] Female
Age:
Address:
Occupation:
Organization:
Address of Organization:
Sector:[ ] Children
[ ] Women
[ ] Persons w/ Disability
[ ] Indigenous People
[ ] Migrant Workers
[ ] Public Labor
[ ] Private Labor
[ ] Elderly
[ ] Youth
[ ] Muslim
[ ] Peasant/Farmer/Fisherfolk
[ ] Law Enforcement
[ ] LGBT
[ ] Military
Cell Phone:
Telephone:
e-mail address:
Fax:
Assistance Requested:
[ ] Training Module
[ ] Reference Materials
[ ] Resource Person
[ ] Child Rights
[ ] IHL
[ ] Womens Rights
[ ] Torture
[ ] BHRAC
[ ] Intl HR System
[ ] EJK/Enforced Disappearance
[ ] UDHR
Received by:
Date Received:
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Frontline Service :
Clients
Requirements
5 hours, 15 minutes
Agency
Action
Office/ Person
Responsible
Location
of Office
1.
Receive and
evaluate
request
Education,
Communications
and Linkages
Division (ECLD)
G/F JICA
Bldg.ORG
Compound,
Cotabato
City
Act on
request
Head of ECLD
Check
availability
ECLD
Release
information/
Inform
client
ECLD
G/F JICA
Bldg.ORG
Compound,
Cotabato
City
G/F JICA
Bldg.ORG
Compound,
Cotabato
City
G/F JICA
Bldg.ORG
Compound,
Cotabato
City
2.
Submit the
duly
accomplished
Request
Form/send
request letter
Receive
item/data
requested and
acknowledge
d receipt
Maximum
Duration
of Step
30 minutes
30 minutes
4 hours
15 minutes
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REQUEST FORM
Information, Statistics, Documents and Reference Materials
Reference Number:
Date:
_
_
[ ] Female
Age:
Address:
Occupation:
Organization:
Address of Organization:
Sector: [ ] Children
[ ] Women
[ ] Persons w/ Disability
[ ] Indigenous People
[ ] Migrant Workers
[ ] Public Labor
[ ] Private Labor
[ ] Elderly
[ ] Youth
[ ] Muslim
[ ] Peasant/Farmer/Fisherfolk
[ ] Law Enforcement
[ ] LGBT
[ ] Military
Cell Phone:
Fax:
e-mail address:
Nature/Purpose of Request:
[ ] Research
[ ] Dissemination
[ ] Training
[ ] Media
[ ] Position Paper
[ ] Advisory
[ ] Policy Development
[ ] HR Report/Situationer
Items Requested:
[ ] Poster
[ ] RHRC Guidelines & Procedures
[ ] Flyer
[ ] Position Paper
[ ] Publication
[ ] Advisory
[ ] Video
[ ] HR Report/Situationer
Received by:
Date Received:
Released by:
Date Released:
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Frontline Service
Clients
Requirements:
1. Accomplished Complainant Form (The form can be obtained at RHRC
Provincial Offices or can be downloaded at RHRC website
www.rhrc.armm.gov.ph)
Schedule of Availability of Service :
Monday to Friday 8:00 am - 5:00 pm, No Noon Break
During Ramadhan, 7:30 AM to 3:30 PM, No Noon Break
1.
Client
Step
Submit
filled up
application
form
Agency Action
Receive
complaint and
record
transaction
Preliminary
Interview
verifying the
information on
the application
Report the
result of the
preliminary
interview to the
senior
investigator
Forward to the
head office the
result of
preliminary
interview with
recommendation
Act on the
request
Office/
Person
Responsible
Investigator
on Duty
Location of
Office
Investigator
on Duty
Provincial
Office
Provincial
Office
Maximum
Duration of
Step
5 minutes
30 minutes
Investigator
on Duty
30 minutes
Senior
Investigator
30 minutes
Head of
Office
30 minutes
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2.
Receive
notification
and
acknowledg
ed receipt
Head of
Office
15 minutes
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CASE NUMBER:
COMPLAINANT'S DATA
LAST NAME
NO. OF COMPLAINANTS
FIRST NAM E
MIDDLE NAME
PLACE OF BIRTH
CITIZENSHIP
GENDER/SEXUAL
ORIENTATION
CIVIL STATUS
ADDRESS
BARANGAY
M UNICIPALITY
CITY
PROVINCE
(NO.& ST.)
EDUCATIONAL ATTAINMENT
OCCUPATION
AGE
TEL NO.
RELIGION
ETHNICITY
SECTORAL
CLASSIFICATION
( )SON
( ) BROTHER
( )M OTHER
( ) DAUGHTER
( ) SISTER
( ) YES
( ) NO
( )OTHER, SPECIFY
BADGE/SERIAL NO.
( ) PHIL. ARM Y
BATTALION/POLICE DISTRICT
(PROV'L)
( ) PHIL. NAVY
DETACHM ENT
LOCATION
_____________________________________
_____________________________________
( ) YES
NAME OF ORGANIZATION
CONTACT PERSON
OFFICE ADDRESS
TELEPHONE NO.
GENERAL
INFORM ATION
BARANGAY
( ) NO
M UNICIPALITY
CITY
PROVINCE
HAVE YOU FILED THE COM PLAINT IN COURTS AND/OR OTHER AGENCIES (PROSECUTOR'S/FISCAL'S
OFFICE/RTC/M TC/JAGO/COURT M ARTIAL/NAPOLCOM/PEOPLES LAW ENFORCEM ENT BOARD, ETC.)?
DATE OF INCIDENT(mm/dd/y y y y )
( )YES
( )NO
LOCATION/PLACE
DATE FILED
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STATUS OF CASE
Frontline Service
Clients
Requirements
No.
Client Step
Agency Action
Office/
Person
Responsible
Location
of Office
1.
Submit the
duly
accomplished
Jail Visitation
Request
Form/send
letter of
request
Receive/evaluate
request
Investigator
on Duty
Provincial
Office
Prepare
administrative/
logistical
requirements
Conduct jail
visitation
Administrative
Officer
Provincial
Office
4 hours
Investigating
team leader
Provincial
Office
1 day
Investigating
team leader
Investigating
team leader
Provincial
Office
Provincial
Office
1 day
2.
3.
Coordinate
with
Investigating
team
Receive
information
regarding the
result of the
jail visit
Maximu
m
Duratio
n of
Step
30
minutes
30
minutes
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REQUEST FORM
Jail Visitation
Reference Number:
Date:
[ ] Male
[ ] Female
Age:
Address:
Organization:
Address of Organization:
Cell Phone:
Fax:
E-mail Address:
Inmate/s to be Visited:
Last Name
First Name
Middle Name
Prison Number
Jail to be Visited:
Location of Jail:
Received by:
Date Received:
Signature Over Printed Name
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Frontline Service
Clients
Requirements
2 hours, 45 minutes
Agency Action
Office/ Person
Responsible
Location
of Office
1.
Receive request
Investigator on
Duty
Provincial
Office
Evaluate the
request and
interview client
Prepare and submit
recommendation to
the Head of Office
Act on
Recommendation
Notify client of
result of request
Investigator on
Duty
Provincial
Office
30 minutes
Senior
Investigator
Provincial
Office
1 hour
Head of
Provincial Office
Investigator on
Duty
Provincial
Office
1 hour
2.
Receive
notification
of request
result
Duration
of Agency
Activity
5 minutes
10 minutes
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REQUEST FORM
Legal and Other Assistance
Reference Number:
Date:
[ ] Male
[ ] Female
Age:
Address:
Organization:
Address of Organization:
Cell Phone:
Fax:
E-mail Address:
Received by:
Date Received:
Signature Over Printed Name
Assisted by:
Date Assisted:
Signature Over Printed Name
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REDRESS MECHANISM
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[ ] Clearance
[ ] Jail Visit
[ ] Very Satisfactory
[ ] Fair
[ ] Unsatisfactory
[ ] Satisfactory
Quality
[ ] Excellent
[ ] Very Satisfactory
[ ] Fair
[ ] Unsatisfactory
[ ] Satisfactory
Contact Detail:
(Please fill-up or any of the blanks below)
Telephone:
Cell Phone:
Fax:
E-mail Address:
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APPROVED BY:
ALIKHAN O. ABUAT
Commissioner
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