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http://akhbaar24.argaam.com/article/detail/2233
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https://www.shorouknews.com/news/view.aspx?cdate=2
8062015&id=c22a5b11-863d-450f-be6e-856e4e3c6fd9
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http://www.thetimes.co.uk/tto/business/industr
ies/transport/article4481472.ece
http://www.9news.com.au/world/2015/06/27/18/36/kuwaitairways-flight-diverted-to-uk-after-medicalemergency#6RsLxHdtPV9ZYsgv.99
http://www.hindustantimes.com/analysis/hiddencosts-in-flight-ticket-cancellations-should-beregulated/article1-1363638.aspx
However, since the airline had announced some offers by then and the air fare for
the journey that he was seeking was much lower than what he had paid earlier, he
hoped that he would gain there. But no, he was told that if the fare for the
changed ticket was higher, he had to pay the difference, but if it was lower, he
would not get any money back!
When he demanded an explanation, he was told that the airline did not permit
change from a higher class or category to a lower one, even within the economy
class. However, there was no bar against moving form a lower to a higher class!
I quote these examples to show how airlines are imposing unreasonable and
exorbitant charges for changing the date or time of journey. While some charge
anywhere between Rs 1,000 to a whopping Rs 3,200, depending on the class fare
(class I may attract a lower change fee than class W), some charge Rs 1,250 to
Rs 2,500, depending on the date of cancellation.
But whats worse is that these levies are applicable per sector and if your travel
covers two sectors, then you will have to pay double the amount. And then of
course, in addition to this, you pay the higher fare applicable for the new ticket.
This is sheer exploitation.
Airlines argue that while fixing the ticket change charges, they take into
consideration the risk of potential revenue loss on account of such re-scheduling.
But that argument holds true only if the cancellation is done at the last minute,
and the airline is unable to fill the seat vacated due to re-scheduling of the ticket.
What about changes made well in advance? In fact in such cases, the airline is
more likely to gain by selling it at a much higher price.
Besides, how do airlines explain the levy of Rs 3,200 (for two tickets) imposed on
Namrata, for changing her ticket within minutes of buying it? What loss does the
airline suffer there? The only cost to the airline would be the cost of making the
necessary changes in their passenger information.
Its time the aviation regulator puts a stop to such exploitative practices, and
came up with a more reasonable, fair and logical formula for airlines to follow.
This formula should reflect the true cost associated with changing the tickets.
It should also become mandatory for websites and call centres to inform
consumers at the time of buying tickets about the charges for making any
changes to their booking.
http://www.eturbonews.com/60787/tap-portugalnow-flying-under-new-owners