Robert Andrew Kline

124 S Cedarcrest Drive, Schaumburg, Il 60193

(630) 936-9846 chifsc@msn.com

Logistics Manager

A dynamic sales/customer service and operations manager who has demonstrated the ability to lead
diverse teams of professionals to new levels of success in a variety of competitive markets and fast –
paced environments. Strong leadership and team building skills coupled with operational acumen.

∙ Business Development ∙ Customer Relationship Management ∙ Organizational

Leadership ∙ Profit Optimization ∙ Training and Teambuilding ∙ International Sales ∙
Process Optimization ∙ Operations

∙ Successfully reorganized customer service and flight planning at Chicago gateway, under business unit
integration project for US Midwest and Canada

∙ Motivated inside sales force and customer service team, through a balanced score card monthly
performance feedback, increasing quality and productivity by 40 %

∙ Improved efficiency for flight planning through continuous process management review leading to
improved customer satisfaction due to less offloads and better utilization of limited manpower

∙ Reduced staff turnover after a two year trend of high attrition and saved on average $15,000 per new
hire through conducting a third party manpower analysis and employee retention efforts

Professional Experience

Lufthansa Cargo AG, Chicago, IL 2002-Present

Regional Customer Service Manager, US Midwest & Canada

Responsible for inside sales and customer service, capacity utilization, optimization and profitability for
seven passenger and two freighter stations.

• Lead 23 customer service agents with a territory of seven states in the US and Canada
• Achieved annual revenue budget in excess of $60 million through proactive sales
• Supported and advised eight sales and handling managers and six outside sales representatives
in the areas of ad hoc pricing, capacity access, claims, accounting, road feeder service,
dangerous goods, security and special projects
• Improved telephone accessibility by 40% and customer satisfaction by 10% through professional
sales and service initiative- Service Excellence
• Honored with the “Going The Extra Mile” team award for consistently providing customer
solutions in a friendly and professional manner

Lufthansa Cargo AG, New York, NY 2004 (Jun-Aug)

Interim Regional Customer Service Manager, US Northeast

Held this position concurrently with Regional Customer Service Manager, US Midwest
• Supported and advised five sales and handling managers and eight outside sales representatives
in air cargo logistics matters
• Interviewed and trained prospective sales and customer service managers
• Responsible for 15 customer service and inside sales staff
 Robert Andrew Kline
124 S Cedarcrest Drive, Schaumburg, Il 60193
(630) 936-9846 chifsc@msn.com

Lufthansa Cargo AG, Boston, MA 2000-2002

District Sales Manager, New England

Responsible for sales and marketing activities within the New England air cargo market

• Achieved annual revenue budget of $12 million

• Lead a sales staff of five customer service and outside sales representatives
• Collaborated with financial accounting and shared services to develop and implement a standard
operating procedure manual for cargo revenue accounting matters for field managers

Lufthansa Cargo AG, Seattle, WA 1997-2000

Sales Consultant, US Pacific Northwest

Responsible for all sales activities in the Seattle, Portland and Fairbanks air cargo markets.

• Met and exceeded annual revenue budget of $5 million

• Liaised with road feeder service providers to support passenger and freighter flights ex San
Francisco and Vancouver, B.C.
• Negotiated and arranged ad hoc charter flights for Boeing maintenance, repair and overhaul
(MRO) projects

Cargolux Airlines S.A., Los Angeles, CA 1994-1997

Sales Representative, US Southwest

Responsible for solicitation of business and all inside & outside sales activities in the Los Angeles, San
Diego and Phoenix air cargo markets.

• Developed the Los Angeles, San Diego and Phoenix air cargo markets for Cargolux
• Liaised with operations to ensure each freighter flight maintained a balance between load factor
and commercial revenue to maximize profitability
• Constructed and negotiated ad hoc and contract pricing for freight forwarders

United States Marine Corps, 3rd Marine Aircraft Wing 1989-1993

Captain

Legal, Administrative and Personnel Officer

• Received Navy Achievement Medal as acting Executive Officer ( a Major’s position) second in
command of 350 Marines
• Conducted readiness campaign in preparation for deployment to Operation Restore Hope in
Somalia
Platoon Commander/Assistant Operations Officer
• Commanded a platoon of 36 Marines, as assistant Operations Officer participated in Operation
Desert Shield/Storm in Southwest Asia

B.A. History, the Pennsylvania State University 1989