Session 13: Partners Case Study Questions

1. Create a table that lists the benefits to the patient and to the hospital
of an enterprise system for patient medical information and a system
for patient prescriptions and related medical therapies.
Information
System
LMR

Benefits to Patient
Reduce delays in service
delivery
Reduce mistakes
being treated

while

Reduce health care costs

CPOE

add
more
rows
as
needed.
Patients will have the best
options of care to choose
from
Lower costs of healthcare
A mental affirmation that
the patient will receive
the best kind of treatment
available
add
more
rows
as
needed.

Benefits to the Hospital

Allow
the
hospital
to
provide
more
efficient
service and care to its
patients
Provide more precise and
accurate
information
pertaining
to
each
individual patient
Reduce
the
costs
the
hospital has to incur
Informs of the selection of
drugs
and
appropriate
treatment
Identifies the most effective
treatment strategy
Can lower costs

Draws upon a large body of

experience-based
knowledge
across
the
network
to
help
treat
patients
Allows for the possibility to
reform
current
therapy
methods

2. List the challenges faced by Partners in implementing an enterprisewide electronic medical records system and the CPOE.
a. .Partners had to find a way to make patient information easily
accessible to all PHS service providers within a network
b. .Partners had to undergo significant process changes
c. .The entire enterprise had to take on new information
management and technology architecture and platform that
were compatible with the various information systems
d. .Had to train staff and end users of the system
e. .Partners had to re-document and clean-up the systems current
knowledge pass and established a more strict process for the
maintenance of the rules engine
f. .Efficiency of work declined as staff members had to learn how
to use the newly implemented systems

prepared by rmk 050714

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Session 13: Partners Case Study Questions

g. add more lines as needed.
3. What are the total cost of ownership (TCO) implications of the overall
LMR/CPOE investment?
a. .The initial purchase of the information systems
b. Implementation and integration costs of the systems
c. Business process changes; Partners underwent several business
process changes after implementing the systems
d. .Training for end users and support
e. .Hiring more personnel as Partners expanded
f. .Maintenance for the information systems
g. Insurance for these information systems
h. Backup and recovery of patient information and data
i. add more lines as needed.
4. Provide examples of how Partners can use the LMR and CPOE systems
to enable transacting, managing and learning/innovating?
The 3 Levels of
Information Use
transacting

management
and control

LMR
Reduce service delivery
delays
Limit the number of
mistakes while treating
patients

CPOE
Provide patients with most
effective treatment
Inform caretakers and
patients with the selection
of drugs and treatment
available

Error rates while treating

the patient

Find ways to reduce costs

among potential treatment
strategies
Increase patient
satisfaction with their
treatment and care

Reduce overall health care

costs for patients and the
hospital
learning and
innovation

How can we make sure that

we make 0 mistakes or as
close to as little possible?
How can we speed up
service delivery?
Why is the service delivery
at one PHS service provider
significantly faster than
that of another service
provider?

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How can we optimize the

patient experience from by
the standpoint of a
caretaker and/or
healthcare provider?
Should we open up any
new locations or close any
current locations based on
activity levels?
How has the
implementation of the
CPOE streamlined our
operations and improved
our overall service?

Session 13: Partners Case Study Questions

prepared by rmk 050714

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