Module 9 Overview

In module 9, we are going to read about, analyze, and discuss

an area of communication studies that is rapidly expanding
the health care interview. The reason for increased growth is
due to the fact that studies are demonstrating the need for
better clinician bedside manner and the ability to facilitate an
open dialogue between a physician and a patient. The need
for excellent communication skills extends beyond the clinician
and patient though. In order for successful health
management, all individuals involved with a patients care
need to be able to communicate effectively.
Healthcarecomm.org (2011) states Communication among
healthcare team members influences the quality of working
relationships, job satisfaction and profound impacts patient
safety (para. 11).
Nobody wants to take their health lightly. This chapter will
ensure that you are knowledgeable of the skills needed to
communicate in a health care interview purposefully. By the
end of the chapter you should have a basic understanding of:

the ethical responsibilities of the health care

interviewer,
the idea of patient-centered care,
different ways to facilitate a collaborative relationship
in a health care interview,
why the patients perception of the clinicians
competence and communication skills matter,
how to gather and share information,
and ways to counsel and persuade in a health care
interview.

Did you know?

A clinician may conduct
as many as 150,000
patient interviews during
a typical career. If
viewed as a healthcare
procedure, the patient
interview is the most
commonly used
procedure that the
clinician will employ. Yet
communication training
for clinicians and other
healthcare professionals
historically has received
far less attention
throughout the training
process than have other
clinical tasks.
This is so even as
evidence continues to
mount that a structured
approach to
communication
measurably improves
healthcare delivery
(healtcarecomm.org,
2011).

Extensive research has shown that no matter how knowledgeable a clinician

might be, if he or she is not able to open good communication with the patient, he
or she may be of no help.

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Module 9 Overview
References
Institute for Healthcare Communication. (2011, July). Impact of communication in heathcare
[website]. Retrieved from http://healthcarecomm.org/about-us/impact-ofcommunication-in-healthcare/
Additional Sources

Impact of Communication in Healthcare: http://healthcarecomm.org/about-us/impactof-communication-in-healthcare/

Patient-Physician Communication:
http://www.aaos.org/about/papers/advistmt/1017.asp
Patient-Centered Care: What it Means and How to Get There:
http://healthaffairs.org/blog/2012/01/24/patient-centered-care-what-it-means-and-howto-get-there/
Dissecting Patient-Centered Care [Infographic]:
http://www.business2community.com/infographics/dissecting-patient-centered-careinfographic-0554951

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