Product Overview SV9100 1.01

SV9100
Product Overview
Date: 02 November 2014

Version: 1.01
Contents
1.
PRODUCT SUMMARY ........................................................................................................................ 3
2.
VALUE PROPOSITION........................................................................................................................ 4
3.
POSITIONING....................................................................................................................................... 6
4.
DETAILED DESCRIPTION, OFFER TEXT ....................................................................................... 6
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10
4.11
4.12
4.13
Powerful CPU Blade with Built-in Functionalities ..................................................................... 9

Easy Installation ......................................................................................................................... 9
UNIVERGE SV9100 NetLink.................................................................................................... 10
UNIVERGE InMail ..................................................................................................................... 10
UNIVERGE SV9100 ACD ........................................................................................................... 11
Installation Type ...................................................................................................................... 11
SP310 Softphone ..................................................................................................................... 12
Business connect (BCT)............................................................................................................ 12
MyCalls .................................................................................................................................... 13
Mobility ................................................................................................................................... 17
Hospitality................................................................................................................................ 23
System Configuration .............................................................................................................. 24
Universal Blade Slot (2U Chassis) ............................................................................................ 27
SALES PRESENTATIONS ................................................................................................................. 28
5.
COMPATIBILITY ....................................................................................................................................... 29
5.1
Applications............................................................................................................................. 29
5.1.1
Telephony ........................................................................................................................ 29
5.1.2
Mobility ........................................................................................................................... 29
5.1.3
Business Communications ............................................................................................... 30
5.1.5
System Configuration Management................................................................................ 30
5.1.6
Voice and data Networking ............................................................................................. 30
5.1.7
Vertical Applications ........................................................................................................ 30
6.
LOGISTICS .............................................................................................................................................. 31
6.1
6.2
6.3
6.4
6.5
Hardware items ....................................................................................................................... 31

License items ........................................................................................................................... 33
Packages .................................................................................................................................. 34
MyCalls Items .......................................................................................................................... 35
MyCalls Packaged Items (Hardware + Software) .................................................................... 37
7.
PRICING .............................................................................................................................................. 38
8.
WARRANTY AND REPAIR ............................................................................................................... 38
9.
SERVICE AND SUPPORT .................................................................................................................. 38
10.
DOCUMENTATION AND TRAINING .......................................................................................... 39
10.1 Documentation ........................................................................................................................ 39

10.2 Training ................................................................................................................................... 40
10.2.1 Commercial Training....................................................................................................... 40
10.2.2 Technical Training........................................................................................................... 40
Copyright 2014 NEC EnterpriseSolutions
Exclusively for use by NEC channel partners

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All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner.
1. PRODUCT SUMMARY
The UNIVERGE SV9000 Series Communication Servers from NEC creates new ways of generating
revenue and increasing customer responsiveness while simultaneously improving efficiency and
reducing costs. The SV9000 Series provides a solid foundation for building NECs UNIVERGE360
approach. NECs UNIVERGE 360 is our approach to help small to medium-sized businesses succeed at
this accelerated level by placing people at the centre of communications. The UNIVERGE SV9100
Communications Server is an integral part of this initiative.
Designed to be both versatile and scalable for your growing business needs, the SV9100 supports TDM,
IP, video, wired or wireless. Hospitality features, Voice Mail and Automated Call Distribution (ACD)
have been integrated into the solution to deliver more value to this sector and these can together with a
full range of high-powered features be transparently shared between branches or remote locations.
Individuals, departments and locations can work more efficiently by using this feature to communicate
seamlessly in real time.
The UNIVERGE SV9100 Communications Server is targeted at the small and medium sized business
and supports between up to 896 users on a single site (refer to SV9100 Configuration guide). There are
options for networking either between SV9100 systems or with other SV9100s: NetLink, FeatureNet
and K-CCIS, SIP trunk and QSIG. Refer to Configuration Guide for further information.
The SV9100 has the flexibility to support your existing traditional circuit-switched technology and can
be fully utilized to run in a pure IP environment, providing a migration path to pure IP while protecting
your technology investment.

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2. VALUE PROPOSITION
The UNIVERGE SV9100 is very well suited to a small or medium sized company that is eager to
take advantage of the many benefits provided by the diverse suite of features and applications.
The SV9100 streamlines communication for the entire organization with its diverse suite of features
and applications. It enables individuals, departments and locations to work more efficiently by ensuring
seamless internal and external communications.
The SV9100 provides converged communications data, multimedia and voice over one network.
There is no need to run two sets of wires for voice and data; one wire does it all.
The range of new applications such as Business ConneCT, MyCalls, Softphone, Mobility, Unified
Messaging and OnBoard Applications provide the opportunity to grow the sale and deliver more value
to the customer through expansion, add-on applications and a range of services.
UNIVERGE SV9100 is the best solution for your customer because:
SV9100 embodies the strengths for which Japanese technology is respected worldwide:
comprehensive functionality and outstanding reliability in a low cost package
SV9100 supports IP telephony but also caters for existing networked PBXs, terminals and
protocols so migration to IP can happen as fast or as gradually as the customer wants
PC Pro Management provides easy but advanced management of an SV9100 solution
delivering quality control, change management, security and fault management
UNIVERGE DT400 and DT800 series terminals are attractive and very easy to use
DT800 series terminals support XML, opening the door to a huge range of applications
Mobile Extension integrates mobile phones in the UNIVERGE SV9100 allowing Mobile
Phones to be part of the system and providing a single point of entry for customers and offering
many systems features to the Mobile Phone users.
A range of Mobility solutions including SIP DECT and VoWLAN
An extensive range of applications for all business requirements providing features such as call
accounting, call recording, skill based routing, contact centre, operator, softphone, screen pop,
hospitality and many other functions.
IP Telephony is now mainstream, delivering on the promise of lowered costs and increased flexibility.
Small and Medium sized businesses want to realise these benefits now they have been proven by large
enterprises. Converged communications, simple moves, adds and changes and enhanced mobility all
play a part.

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Small and medium sized businesses want to present a big company image to their customers by
providing efficient operators, helpful contact centres, readily contactable staff and advanced, IT-linked
applications. They want to improve efficiency by making sure staff can work flexibly, are mobile and
can collaborate easily with colleagues.
UNIVERGE SV9100 addresses this by providing powerful applications like:
Business ConneCT
NECs all-in-one Unified Communications product, which allows employees to switch between
various roles in the company: Contact Center Agent, Operator (Attendant) and Desktop user.
The product is based on state of the art Microsoft .NET technology, runs on a single server
while users can access the features on their desktop or telephone (mobile, DECT) terminals.
The application comes as 1 DVD, with 1 easy installation. Additional features and more users
can be enabled by simply activating more licenses all software based!
MyCalls
delivering powerful costing and billing, traffic measurement and user-performance analysis so
that the customer can manage budgets, check telephone bills and analyse trends. Call recording
options allow calls to be stored and played back for verification of details, training purpose, etc.
As well as provide the system management features MyCalls also extends to users such as
Operator Console users, CTI Desktop users. The SV9100 even comes with 512 Free MyCalls
Desktop Lite users, offering call control, BLF and screenpop!
Softphone
providing convenient, cost-effective mobility by means of a softphone, gives users the ability to
act like a desktop phone from their PC.
PMS Lite
An easy to use and install, excellent value Front Of House (FOH) management tool for hotels
up to 75 rooms. Connects directly to the SV8100 via IP. No integration or adaptors required!
OnBoard Applications
A series of applications running directly from the SV9100 CPU, no pc required! Toll fraud
guard monitoring and blocking unwanted calls allowing you to control unexpected expense!
UNIVERGE SV9100 can deliver all these benefits and many more to your customer.

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3. POSITIONING
The UNIVERGE SV9100 Communications Server is targeted at the small and medium sized business
up to 896 extensions on a single site with a number of networking options available (refer to SV9100
Configuration guide).
4. DETAILED DESCRIPTION, OFFER TEXT

Whether your business is small or medium-sized, the UNIVERGE SV9100 Communications Server is
the ideal system to compete and grow your business over time. This powerful, robust, feature-rich
solution is completely scalable and can be expanded to meet your communications needs both now and
in the future. Designed to deliver next-generation, open standards-based solutions, it provide businesses
the capability of offering advanced applications and the flexibility for growth.
The UNIVERGE SV9100 Communications Server is the platform for enhanced communications
applications such as Softphone, Business ConneCT, Unified Messaging and Mobility.
The SV9100 has the flexibility to support your existing traditional circuit-switched technology and can
be fully utilized to run in a pure IP environment, providing a migration path to pure IP while protecting
your technology investment.
There are options for networking SV9100 systems: NetLink, Feature Net and K-CCIS, SIP trunking
and ISDN QSIG (end point).
NetLink, allowing SV9100 nodes to be networked together over IP to act as a single distributed
system with a single database offering seamless functionality and application operation. A
maximum of 50 SV9100 units can be networked together. All networked nodes can be
managed centrally. With NetLink the capacity of TDM extension is extended to 896 ports (refer
to Configuration Guide).
A Netlinked system supports survivability. When the IP network fails the SV9100 nodes will
fall back to a stand-alone system operation, still providing connection to the PSTN and being
able to make calls.
Feature Networking over IP (FeatureNet) is used to connect up to 50 (refer to Configuration

Guide) SV9100 systems together, creating a large SV9100 Network.
K-CCIS (Key-System Common Channel Interoffice Signalling) up to 255 SV9100 systems

together (refer to Configuration Guide).
SIP trunk can network SV9100 systems with other SIP PBXs assuming the SIP
implementations are compatible.
ISDN QSIG can network SV9100 systems (as end points, not transit nodes) with other QSIG
supporting PBXs over wired connections supporting Basic Call features.

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The UNIVERGE SV9100 is available in two chassis sizes 9.5 with three slots or 19 chassis with six
slots. The interface boards are small and are front loaded in the UNIVERGE SV9100 chassis. The
boards come with two screw pins that easily screw into the chassis. The connectors face the front of the
chassis for easy access. The connector wires run through the front of the chassis, providing for easier
installation.
The 9.5 chassis provides 32 TDM extension ports. The 19 chassis provides 80 TDM extension ports
and can be expanded, using three additional 19 chassis, to 368 TDM extension ports. Through IP
connection and four additional 19 chassis, the system can be expanded to a maximum of 896 station
ports. For IP extensions, only a single chassis is sufficient.
9.5 -inch
Chassis
3slot
1PSU
TDM 32 ports
IP
896 ports
19 -inch
Chassis
6slot
1PSU
12slot
2PSU
24slot
4PSU
IP connection
NetLink
80 ports
176 ports
368 ports
896 ports
896 ports
896 ports
896 ports
896 ports
To reach max. TDM capacity multiple nodes are connected using NetLink
The UNIVERGE SV9100 is designed to work with the DT400 series digital telephones and DT800
series IP telephones. Besides, the SV9100 can provide legacy line/trunk interfaces to support the
existing Time Division Multiplexing (TDM) based infrastructure, such as analogue trunk lines,
analogue networks (E&M) , digital trunk lines (ISDN) and digital networks (QSIG).
Communications between legacy extensions and/or trunks and DT800 series IP telephones and/or IP
networks are made via a VoIP daughterboard, which converts packet-based voice data to TDM-based
voice data, and vice versa. Both peer-to-peer connections and TDM-based connections are controlled
by the CPU blade. The CPU incorporates a built-in Device Registration Server (DRS) and a single
interface point of IP connection to IP telephone, PCPro, TAPI and OAI servers.

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The following picture shows a simplified view of SV9100 system connectivity.

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4.1 Powerful CPU Blade with Built-in Functionalities

The GCD-CP10 controls all the functions and operations of the SV9100 system. The system software is
loaded in into the CD-CP00 memory and can be upgraded as new software becomes available.
The GCD-CP10 functions are:
Call Control Server

RTP Forwarding
VoCoder Conversion (requires a VoIP Daughter card)
Conference Bridge Server
Voice Mail Server
SIP Server
The GCD-CP10 also provides some interfaces for external equipment to be connected to the SV9100
system:
USB Memory Connection (used for upgrading software or downloading system data)
Ethernet Cable Connection (for PC Pro or WebPro, CTI, etc.)
3.5mm Pin Jack for External Source Connection (Music On Hold, Back Ground Music, etc.)
3.5mm Pin Jack for External Connection (External speaker, etc.)
RJ61 External Source Control Connection
4.2 Easy Installation

For the O&M a PC application with enhanced user interface, called PC Pro or web based version
WebPro, is used. The UNIVERGE SV9100 PC Pro/WebPro is an instrumental troubleshooting tool that
empowers your system administrator to manage the communication server and provides them with the
functionality needed to simplify communications.
PC Pro/WebPro helps you manage your communication server simply and easily. SV9100 PC
Pro/WebPro provides multiple user interface options. Standard View combines related settings on one
screen, allowing quick setup of high-level tasks. Settings on these screens work together to provide
users a better understanding of screen relationships. Standard screens are identified by name which
clearly indicates their function.
Another option is to use wizards to simplify programming. PC Pro/WebPro wizards chronologically
group System Data and guide users during feature setup. PC Pro supports Quick Setup and provides
easy setup (system data programming) for a basic and advanced system configuration in shorter time.
Most boards are hot-swappable, reducing the down time of the PABX system in case boards are to
added or replaced. Cable connectors (RJ-45 or RJ-61) are located on the front panel of each chassis and
blade, increasing efficiency of the cabling work.

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4.3 UNIVERGE SV9100 NetLink

The NetLink feature allows up to 50 (refer to configuration guide) UNIVERGE SV9100
Communications Servers to be linked together over a Data Communication IP Network, acting as one
system. This results in resources and features being transparently shared between the Main Site and
Remote Sites. Systems can be installed separately in one building, or between remote offices via a
qualified IP network.
With NetLink, the maximum system capacities apply (400 Trunks and 896 Stations); however the ports
can be distributed between sites using SV9100 chassis (CHS2UG-EU) at each location.
The advantage to NetLink over Feature Networking over IP (AspireNet) and K-CCIS is that the sites
are viewed as a single image; therefore all features, applications and programming are supported
between sites. For further details refer to SV9100 Configuration guide.
4.4 UNIVERGE InMail

InMail is digitally integrated with the systems central processing unit to provide increased speed and
accuracy to the voicemail system
InMail is ideal for SMBs wishing to ensure that all callers get to the people and information that they
need, without prohibitive hold times or dropped calls. It provides digitally-integrated voice messaging
capabilities and Automated Attendant features to meet an SMBs communication needs both now and
in the future.
Messages and greetings (including MOH) can be uploaded/downloaded easily using WebPro.
The InMail solution includes the following essential Voicemail and Automated Attendant features:
Voicemail:
Conversation Recording
Answering Machine Emulation
Fax Detection
Interactive Softkeys
Message Count Display
Programmable Voice Prompts
Three Personalized Mailbox Greetings
Message Forwarding
Announcement Mailbox for One-Way Information
Remote or Local Message Notification (on- or offsite)
Remote Programming via WebPro/PCPro
Auto-Help Voice Prompts
Auto-Forward to mailbox
Programmable Individual Security Code
Real Time and Date Stamp
One-Touch keys for Mailbox Access, Message Retrieval, Message Forwarding
One-Key Call to Sender
Confidential/Urgent/Future Message delivery options
Guest & Group/Department mailbox types
Voice to e-mail notification (optional send of wav file)

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Automated Attendant:
Answer Schedule Tables
Park and Page
Capture Caller ID
Flexible answering based on trunk time-of-day and day-of-week
Single digit transfer
Individual trunk greetings
Three Day, Night and Holiday Greetings
Hospitality
The InMail can also be used in a hospitality environment providing mailboxes for Hotel rooms, on
check in by a new guest, any language, greetings and messages set/received by the previous guest are
returned to default/deleted.
4.5 UNIVERGE SV9100 ACD

The SV9100 ACD facilitates handling high call volume with a minimum number of resources while
reducing caller hold time and distributing call volume evenly among employees. Callers are given the
option of either immediately leaving a message for agent call-back, or holding for an agent. Those who
wish to hold, hear initial and repeating announcements encouraging them to remain in the call queue.
This prevents callers from hanging-up and reduces lost calls, thereby helping improve employee
efficiency and streamline staffing.
The SV9100 ACD supports you in improving performance and service levels by adding efficiency
enhancing features:
Calls are routed to the longest waiting free agent and if all agents are busy the calls are held in a
call queue. You determine how long that call queue should be. If it is set to six calls, then the
seventh caller will receive a busy tone. Alternatively, after a preset time, queued callers can be
routed automatically to an overflow group or staff, further encouraging flexibility.
If using the Skill Based Routing option calls are delivered based on the skill level of the agent,
offering to the highest skilled for that group first.
Using the SV9100 InMail Voice Response module, holding messages and/or music can be
played to waiting callers to reduce abandoned call levels, or they can be requested to leave a
voice message.
The SV9100 ACD can be configured to enable callers waiting in queue to dial another
extension, ACD Group, or voice mail box during message playback.
The supervisor can be alerted to waiting times exceeding target thresholds, therefore allowing
management action to be taken.
Callers presented with customized choices tend to be more satisfied with the level of service
received.
When used in conjunction with the MyCalls Call Centre Product giving Real time Status, Reporting and
control, gives a powerful Call Centre Solution.
4.6 Installation Type

To meet the specific needs of the customers environment, the SV9100 provides the various installation
methods as follows:
Floor mounting installation
Wall mounting installation
19 inch rack mounting installation (19 inch chassis only)

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4.7 SP310 Softphone

With the SP310 Softphone, users can make and receive calls via their PCs. When an incoming call is
received, the Softphone automatically launches, and audio output is heard through the PC speakers.
Users can have confidence that they are not missing calls, even while they are not wearing their
headsets.
4.8 Business connect (BCT)

Business ConneCT is an all-in-one Unified Communication solution that provides Operator, Contact
Centre and Employee functionality on one server, using one database and a single user interface. This
scalable, flexible and robust UC solution is ideally suited to meet the dynamic business communication
needs of today.
Business ConneCT offers:
Contact Center
Operator
Employee
Presence Management
Extensive Directories
Phone Control
Integrated Voicemail
Instant Messaging
DECT Corporate Directory (through the unique integration with NECs IP DECT product)
Single Server
Easy to Install
Single point of Management
Little Training
DECT Messaging (through the unique integration with NECs IP DECT product)
Multi Lingual
Extensive Reporting
Skill Based Routing
E-mail Routing
Call Routing
Back Office Integrations
Supports all NEC PBX platforms and terminals
For further information on BCT, please refer to Sales Literature on BusinessNet and Prophix
For UK UCB is used as an alternative solution.

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4.9 MyCalls
MyCalls is a complete call management package that can be used monitor phone system activity and
performance. It works by gathering call information from the SV9100 and storing it in a database. The
MyCalls application can then be used to run reports and view real time information from the MyCalls
database.
As well as provide the system management features MyCalls also extends to users such as Operator
Console users, CTI Desktop users. The SV9100 even comes with 512 Free MyCalls Desktop Lite users,
offering call control, BLF and screenpop!
There are different levels of the product available starting from MyCalls up to MyCalls Call Centre. A
summary of the features in the different levels of the product are as follows:
MyCalls
Real Time Status displays for Extensions, DDIs and trunks.
Real Time Statistics, Single Value Windows and Combination Value Windows
Basic Alarms
Basic Reporting
MyCalls Call Manager

All the features of MyCalls plus:
Enhanced reporting
Enhanced alarms
Call costing
Users
Licensable options for Wallboards / Additional application users
Ability to add call recording
Presence
MyCalls Enterprise
All the features of MyCalls Call Manager plus:
Multi-site capable
Scalable up to approx. 300 PBXs

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MyCalls Call Centre / Agent Control

All the features of MyCalls Call Manager plus:
Reporting on ACD working on the SV8100
Detailed ACD group / Agent reports
Login to ACD using MyCalls Agent Control
ACD Supervisor users
Active agent control
Skill Based routing management
MyCalls Call Recorder

Allows call playback of recorded calls through MyCalls
Exclude calls from recording based on DDI / Extension / CLI
Configurable user playback options

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MyCalls Desktop
Adds CTI functionality to MyCalls or MyCalls Call Manager
Allows screen pop into CRM databases
Call Control (Dial, Answer, Hold etc)
Free Dial (highlight number and dial)
Phone Book
Action Buttons (Speed Dial BLF)
Call Playback
MyCalls Desktop Lite

Adds CTI functionality to MyCalls or MyCalls Call Manager
Allows screen pop into Outlook
Call Control (Dial, Answer, Hold etc)
Free Dial (highlight number and dial)
Phone Book
10 Action Buttons (Speed Dial BLF)
512 free with SV9100

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MyCalls Console
Operator position
Single User
Integrates with MyCalls Desktop, Call Recording, Presence, Instant messaging
System features available with a single click : Night modes, service code
Priority based on queuing time
MyCalls Reporting
Effectively Queue calls and deliver to one or more Operators
Fail over to single destination for all DDIs
BLF same as MyCalls Desktop
Drag and drop calls from any number of queues
Selectively answer and handle calls from DDI queues
Direct calls to users based on their Presence settings
Send auto complete emails to users who can not be reached
Send quick chat messages to users
Advanced User
Multiple User
Automatic / Manual routing : Auto delivers to Operator based on longest idle
Wrap-up Feature : free time after a call
Priority on DDI / CLI : VIP calls marked as higher priority calls
Same Operator Routing : Same CLI calls routed to same operator
Fail over per DDI : Different destinations if the operator logs out
For further details on MyCalls, please refer to Sales literature and Prophix.

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4.10 Mobility
A number of mobility options are available on the SV9100. These solutions allow a portable handset to
be used in and out of the office while still allowing high feature levels.
IP DECT
VoWLAN
Mobile Extension
IP DECT
Business Mobility IP DECT is a solution that combines the benefits of IP telephony with the superior
quality and facilities of the well-established DECT technology, providing perfect voice quality,
seamless handover between cells and a secure air interface. With Business Mobility IP DECT, a single
converged network can be used to provide both fixed and wireless telephony, thus reducing dedicated
cabling requirements to the bare minimum.
IP DECT has considerable cost benefits over competing technologies in that it saves on cabling costs by
using a converged network, has built in handover between cells and built in high quality of speech thus
removing the requirement for expensive WLAN servers and requires significantly fewer Access Points
than a VoWLAN solution.
In addition to this the handsets are extremely cost effective, are robust and have a long battery life. This
is vital in various environments such as hoteliers can deploy DECT handsets to all mobile staff. All of
this ensures the cost of ownership of the solution is as low as possible.
Access Points
All DAPs (DECT Access Point) are connected directly to the LAN and are
powered via Power over Ethernet IEEE802.3af.
AP400S
12 Voice channels
Maximum of 4 AP400S can be installed in a DECT system
SIP/ISIP support
Voice compression G.729 not available
AP400C
12 channels
Voice compression G.729 not available
Text & alarm messaging via DMLS
AP400
12 channels
Voice compression G.729 available with optional G7a card
Text & alarm messaging via DMLS
AP400E
Same features as the AP400 but with a directional antenna support
Outdoor box must also be used with the AP300E
AP400E Outdoor Box
The AP400E outdoor box is a box offering additional protection to
the AP400. This box is mandatory for the AP400E and the external
directional antennas, but can also be applied for an AP300.
The outdoor box supports a temperature range of -15C to +50C, a
relative humidity of 5 to 95% and is compliant with IP66

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Licensing with R6 DAP software and the AP400 range

Licensing mode is selected at the time of installing the DAP Manager software.
No licenses are required with the AP400S
AP400C/AP400/AP400E can be installed with/without licenses.
If Non-license mode is enabled there is no need for the Capacity license, DECT Messaging is supported
using the existing R5 DMLS license.
If licensing mode is enabled on the DAP Manager then the DAP Capacity license is required, the other
optional feature licenses are:
DECT Messaging is scalable 10/50/100/250 DAPs
DECT Location is scalable 10/50/100/250 DAPs
DECT Upgrade is scalable 10/50/100/250 DAPs
DAP Controller Redundancy
DAP Controller local survivability
I755x Handset (Project based only)
Licenses for R6 are registered on the LMS using the PARI code to identify the IP DECT system.

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DAP Manager Application

No limitation on quantity of Access Points that can be supported
Supports up to 100 handsets in an AP400S installation and up to 896 handsets in an AP400/AP400C
installation
Can be used with AP300/C/E and AP400/S/C/E
Multi-site/branch office supported
Need to have the DAP Controller PC on site
DMLS available with the DAP Manager
DECT Messaging and Location Services are available.
Messaging
Normal/Urgent/Very Urgent messaging
Broadcast Messaging
Location
External application is required for location detection.
DAP Lite Manager Application

Supports up to 16 Access Points
Supports up to 50 handsets
Can be used with AP300/C/E and AP400/S/C/E
Single site only, no branch office
Web interface for management & adding/removing handsets, no need to have the DAP Controller PC
on site
DAP Controller will only be required for initial setup or adding a new DAP

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DECT Handsets
A maximum of 896 IP DECT handsets can be connected.
Note the maximum also includes other IP/SIP terminals.
G266
G566
Healthcare
Industry
I755
Healthcare
Hospitality
M155v
Calling name/number, call

logging
(no logging)
SOS alarm key
Loudspeaker mode
Charger rack
Internal Directory
200
200
200
Central Directory
Messaging
Location detection
IP40
IP40
IP54
IP20
Bluetooth headset
Man-down
Positioning
IP class

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4.10.1 Single Cell DECT

Using the proven technology of DECT and the flexibility of digital extension port
connection the DECT offering allows a future proof and reliable solution for any
office.
The Radio Fixed Part (RFP) plugs directly into a digital extension port and provides
one channel for the DECT handset.
The DECT handset has 8 function keys with busy lamp indication, these have the
same features as the function keys on the digital terminals.
Headset port
Vibrator ring
5 Languages (English, French, German, Italian, Spanish)
Handsfree
2 line LCD with feature icons
Backlit keypad and display
4 Fixed feature keys (Hold, Conference, Transfer & Redial)
Belt clip included
Talk time 12 hours
Standby 6 days
Keys are programmed on the SV9100 same keys as the Digital Terminal
Range: 50m indoor 200m outdoor

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VoWLAN
The MH150 Handset can be used to provide standard SIP telephony functionality.
Mobile Extension
Mobile Extension is a superb way of keeping one point of contact wherever you are. Typically used
with a GSM handset but can be used with many other phone connections. It effectively allows your
mobile phone to become an extension of the office system, DDI calls ring through the SV9100 to your
phone so only one point of contact required. While on a call you can place the call on hold (plus many
other features) and transfer to a deskphone in the office. By calling in on your own DDI from the
mobile you can access dialtone and perform and dial out as though on the premises.
An excellent solution for those out of the office on a regular basis.

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4.11 Hospitality
A number of hospitality options are available on the SV9100.
PMS Lite
PMS Adaptor
Tiger Cub/Pro
PMS Lite
PMS Lite is a complete Front Of House (FOH) solution, providing the Hospitality Software for
managing such functions as reservations, check in/out etc. The software interface directly to the
SV8100. For Hotels up to 75 rooms this is an ideal easy to install easy to manage solution.
PMS Adaptor
The PMS Adaptor is an external connecting via IP to the SV9100 and Front Of House software. It
converts the proprietary SV9100 Hotel/Motel interface to a Fidelio FIAS interface allowing FIAS
compliant FOH software to integrate with the SV9100.
Tiger Cub/Pro
Tiger Cub/Pro is middleware for integrating a large number of FOH interfaces rather than FIAS. It
converts the SV9100 Proprietary Hotel/Motel interface to that required by the FOH package. This is a
very flexible solution allowing almost any Hotel software to integrate with the SV9100.

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4.12 System Configuration

The SV9100 consists of one or more 2U Chassis depending on the system configuration.
The first 2U Chassis always mounts a CPU blade. Optionally various Legacy Line/Trunk Blades,
Application Blades are mounted.
The CPU blade in 19 2U Chassis can control maximum four (4) 2U Chassis, including the chassis the
CPU is mounted in. When for legacy line/trunk blades more chassis are required than can be supported
by a single CPU, the NetLink feature come in place to combine 2 stacks of 2U chassis to one single
system.
System configuration is done using the Prophix tool. Based on the user input with respect the required
quantity of extension, the type and needed functionality the Prophix tool calculates the required
hardware, licenses and recommends a shelf layout how the diverse boards should be mounted to have a
proper working system.
Just for information, some maximum system capacity figures with respect to configuration rules are
listed below. Please take note that this information is only for information and might not be complete
for specific cases.
SV9100 Maximum System Capacities Extension and Trunk Interfaces, Channels
9.5
19
Number of:
x1
x1
x2
x3
x4
(3 slots)
(6 Slots) (12 Slots) (18 Slots) (24 Slots)
Digital Extension Ports
32
80
176
272
368
Analogue Extension Ports
32
80
176
272
368
(-24V)
Analogue Extension Ports
8
20
44
68
92
(-48V)
IP Extensions
896
896
SIP Extensions
896
896
Analogue Trunks
16
40
88
136
184
ISDN BRI Trunks
16
40
88
136
184
ISDN PRI Trunks
60
90
180
180
180
IP Trunks
400
400
VoIP Channels
256
256
InMail Voice Mail
16
16
Channels
V90 Modem
1
1
System
Maximum
19 only
896
400
256
16
1

24 of 41
SV9100 Maximum System Capacities Boards

Hardware
Number of slots for Interface
Cards
9.5 Chassis
with CPU
19 Chassis
with CPU
19
Chassis
without
CPU
2 slots
5 slots
6 slots
1
1
1
1
0
0
Comments
Common Control Boards

GCD-CP10
GPZ-IPLE
VoIP Gateway channels.
GPZ-BS10
3-jack Expansion Board for
Controlling Chassis
GPZ-BS11
1-jack Expansion Board for
Expansion Chassis
Mounted on CPU card
Cable for connection to

GPZ-BS10 included in
package
Extension Interface Boards

GCD-4LCF
4x Single Line Telephone
Interface board
GPZ-4LCF
Interface daughter board
GCD-8LCF
Interface board
GPZ-8LCF
Interface daughter board
GCD-8DLCA
8x Digital Telephone Interface
board
GPZ-8DLCB
daughter board
GCD-16DLCA
board
GCD-4DIOPB
4x -48V Single Line Telephone
interface board
GCD-LTA
8x Digital & 2x Single Line
Telephone interface board
Mounted on either CD4LCA or CD-8LCA board
Mounted on either CD4LCA or CD-8LCA board.
Mounted CD-8DLCA
board.
An optional GPZ-4COTE or
GPZ-2BRIA can be
installed as daughter board
on this card.
Trunk Boards
GCD-4COTA
4x Analogue Trunk with Loop
Start board
GPZ-4COTE
4x Analogue Trunk with Loop
Start daughter board
GCD-4ODTA
4 x E&M Interface board
GCD-2BRIA
2x Basic Rate Interface Circuit
board
GPZ-2BRIA
2x Basic Rate Interface Circuit
daughter board
Mounted GCD-4COTA
board.
Mounted GCD-2BRIA
board.

25 of 41
GCD-PRTA
1x Primary Rate Interface board
23
This card is also used for

QSIG networking
Option Boards
GCD-ETIA
8 port switching hub with
power over Ethernet
GCD-PVAA
Base card for apps such as PMS
Base card for applications.

Only one of the PVAA can
be used for PMS
SV8100 Maximum System Capacities Memory & License Relation

The SV9100 allows upto 64 ports to be used before requiring a System port license (BE114042).

26 of 41
4.13 Universal Blade Slot (2U Chassis)

The 2U Chassis is used for legacy line/trunk blades. One 2U Chassis provides 6 universal blade slots.
Also, these blade slots can be used for application blades.
19 Chassis
Item
Dimensions (W x D x H)
Weight
Input Power
Slot
Operating Conditions
Cooling
Specification
430 mm x 400 mm x 88 mm
Approx. 8.2 Kg (when all slots occupied, however, no built-in battery
included)
AC 100V 240 V (Automatically adjusted)
6 option Slots
Ambient Temperature: 0 40 degree centigrade (When the ambient
temperature will exceed this value during the holiday or the night, an
air conditioner is required.)
Relative Humidity: Less than 90% (non-condensing)
Cooling by FAN
9.5 Chassis
Item
Dimensions (W x D x H)
Weight
Input Power
Slot
Operating Conditions
Specification
460x290x210mm
Approx. 3.7 Kg (when all slots occupied, however, no built-in battery
included)
AC 100V 240 V (Automatically adjusted)
3 option Slots
Ambient Temperature: 0 40 degree centigrade (When the ambient
temperature will exceed this value during the holiday or the night, an
air conditioner is required.)
Relative Humidity: Less than 90% (non-condensing)

27 of 41
5. SALES PRESENTATIONS
A number of Sales Presentations are available on BusinessNet as below
Name
SV9100 Pre-Sales Training - Migration - 10 - Overview
SV9100 Pre-Sales Training - Migration - 20 - Features and Applications
SV9100 Pre-Sales Training - Migration - 30 - Terminals
SV9100 Pre-Sales Training - Migration - 40 - Business Mobility
SV9100 Pre-Sales Training - Migration - 50 - Installation and Migration
SV9100 Pre-Sales Training - Migration - 60 - Price Module
The above presentations can be found via Sales Presentations

28 of 41
COMPATIBILITY
5.1 Applications
The SV9100 supports a wide range of applications, some embedded in the SV9100 itself (E), some that
can be added in-skin through an extra card in the SV9100 chassis (I), others that use a separate PC (PC)
or using a PC client server approach (PC/S). These applications fall into several groups
Telephony
Mobility
Business Communications
Call Management and Accounting
System Configuration Management
Voice and data networking
Vertical Applications
5.1.1 Telephony
Function
Product
SoftPhone
A PC can be used to make and accept calls and
media is handled by the PC and connected
peripherals.
Video Conference
Conduct a video call with other users
Automatic Call Distribution
Facilitates the handling of high call volume with
a minimum number of resources
Interactive Voice Response/Auto Attendant
UNIVERGE SV9100 SP310 Softphone
Operator Console
authorised employee can act as a telephone
operator, connecting callers, handling messages
and locating staff. A single user interface makes
it easy to combine operator tasks with other
work
UNIVERGE SV9100 MyCalls Console
Contact Centre
Business ConneCT
UNIVERGE SV9100
UNIVERGE SV9100 ACD
UNIVERGE SV9100 ACD + MyCalls
UNIVERGE SV9100 InMail
PC
e
E
E + PC
E
PC
PC/S
A Complete contact Centre, including Operator

console, employee and unified messaging
solutions with mobility and database integration.
5.1.2 Mobility
Function
On-Premises Mobile Phones
Product
UNIVERGE IP DECT
UNIVERGE SV9100 MH150 Handset
UNIVERGE SV9100 Mobile Extension
UNIVERGE SV9100 SP310 Softphone
PC
- DECT
WLAN Telephony VoIP IP using wireless

devices
Mobile Phone Integration
Mobile phone users become integrated with the PBX
and can be reached via a single number, use PBX
features as fall back on busy, transfer, etc
Softphone
Check voicemail and place calls while being
online using a high-speed connection

29 of 41
5.1.3 Business Communications

Function
Unified Messaging
All voice and e-mail messages are directed into one
inbox
Contact Centre
Product
UNIVERGE SV9100 InMail
Business ConneCT
E
PC/S
A Complete contact Centre, including Operator

console, employee and unified messaging
solutions with mobility and database integration.
Call Centre
Boost customer service and agent productivity

by routing calls based upon what line has the
longest idle, and the time of day the call is
received, etc.
5.1.5 System Configuration Management

Function
Communication Server Configuration
Management
Communication Server Configuration
Management
5.1.6 Voice and data Networking

Function
HUB supporting Power over Ethernet (PoE)
802.3af compliant
5.1.7 Vertical Applications

Function
Hospitality Management
Integrate business processes based on
specialized roles within an hospitality
organization
Hospitality PMS Integration
Allows specific applications to integrate with
business processes based on specialized roles
within an organization.
UNIVERGE SV9100 ACD

UNIVERGE SV9100 ACD + MyCalls
E
E + PC
Product
UNIVERGE SV9100 WebPro
UNIVERGE SV9100 PCPro
E
PC
Product
UNIVERGE SV9100 InSwitch
Product
UNIVERGE SV9000 Series Hospitality
Management
UNIVERGE SV9000 Series Hospitality

Management

30 of 41
6. LOGISTICS
6.1 Hardware items
Article
code
Description
Function
BE113016
GPZ-BS10
Chassis expansion board for controlling chassis
BE113017
GPZ-BS11
Chassis expansion board for expansion chassis
BE113018
BE113020
BE113434
GCD-8DLCA
GCD-16DLCA
GCD-4LCF
BE113436
GPZ-4LCF
BE113435
GCD-8LCF
BE113437
GPZ-8LCF
BE113026
BE113028
BE113033
BE113034
BE113037
BE113019
BE113040
BE113042
BE113045
GCD-4COTA
GPZ-4COTE
GCD-2BRIA
GPZ-2BRIA
GCD-PRTA
GPZ-8DLCB
GCD-4DIOPB
GCD-4ODTB
GCD-ETIA
8x Digital Telephone Interface board

16x Digital Telephone Interface board
4x Single Line Telephone Interface with Message Waiting
and CID support board
and CID support daughter board
and CID support board
and CID support daughter board
4x Analogue Trunk with Loop Start board
4x Analogue Trunk with Loop Start daughter board
2x Basic Rate Interface Circuit board
2x Basic Rate Interface Circuit daughter board (2B+D)
1x Primary Rate Interface board (30B+D)
8x Digital Telephone Interface daughter board
4x -48V Single Line Telephone interface board
4 x E&M Interface board
8 port switching hub with power over Ethernet
PVAA Card allows application such as PMS
PMS SW on CF card to fit to PVAA
19 2U 6-slot Chassis for EU
8x Digital & 2x Single Line Telephone interface board
9.5 2U 3-slot Chassis for EU
SV9100 Main Processor Board
VoIP Gateway channels; mounted on CPU
1GB SD Card inserted into CPU, carries main software an
InMail
4GB SD Card inserted into CPU, carries main software an
InMail
External (long term) battery box
19 Black Front cover, to cover cables, SV8100 cards
Interconnection plate for 2U Chassis
19 Rack mount kit for 2U 6-slot chassis
Floor mount set
Wall mount set for 6 slot chassis
Build-in Battery Mount kit for 6 slot chassis
Cable set for CHS2U BATT MTG KIT
Internal battery set for 6 Blade Chassis
2.3AH Battery, Backup time: Approx. 10 min.
External Battery Connection Cable
Battery for CHS LARGE BATT BOX;
Per set 2 batteries are required, max 3 set in one box.
9.5 Black Front cover, to cover cables, SV8100 cards
Small Battery Box
BE113050
EU000174
BE112988
BE113170
BE113296
BE113218
BE113281
GCD-PVAA
AKS-PVA PMS CF
CHS2UG-EU
GCD-LTA
CHS2UG B-EU
GCD-CP10
GPZ-IPLE
BE113286
SD-A1 EU
BE113287
SD-B1 EU
BE113149
BE113068
BE106414
BE106405
BE106406
BE106407
BE106403
BE106737
960012094
000
BE106738
960012095
000
BE113150
BE113148
CHSG Large Batt Box

CHS2UG Front Cover
CHS2U Joint bracket kit
CHS2U Rack mount kit
CHS Base Unit
CHS1U/2U Wall mount kit
CHS2U Batt Mtg kit
CHS2U Batt CA Int
BATTERY SET 2x12V
2.3 AH
CHS Batt CA Ext-A
Battery 12V 7AH
CHS2UG B Front Cover
CHS2UG B Small Batt

31 of 41
Box
Door Phone device for use with IP1WW-2PGDAD

2port-Paging/ Door phone/ Audio adapter
40 port 2 wired RJ45 19" patch panel
FFNEC50
FFV24NEC
BK
DX4NA Doorphone
IP1WW-2PGDAD
40 Port RJ45 Patch
Panel, black
24 Port RJ45 Patch
Panel, black
EU000083
Mains lead UK plug
BE106915
IP1E-1SLTAD
CHSG BLANK SLOT
COVER KIT (BUS)
CHS2UG BLANK SLOT
COVER KIT
BATTERY SET 2x12V
0.8 AH
Mains lead for UK

Digital to Analogue Extension interface adapter
Cover for BS slot
BE109741
BE106902
BE113444
BE113121
960012093
000
24 port 2 wired RJ45 19" patch panel
Plate and screws to cover blank slot

BATTERY SET 2x12V 0.8 AH

32 of 41
6.2 License items

Article code
Description
Function
BE114042
SV9100 SYSTEM PORT-01 LIC
BE114044
SV9100 VERSION LIC (R2)
BE114497
BE114054
BE114055
BE114151
BE114058
BE114065
BE114066
SV9100 IP PHONE DT-01 LIC

SV9100 IP PHONE-01 LIC
SV9100 MOBILE EXT-01 LIC
SV9100 MULTI DEVICE-01 LIC
SV9100 SOFTPHONE-01 LIC
SV9100 IP TRUNK-01 LIC
SV9100 NETWORKING-01 LIC
BE114067
BE114068
BE114070
BE114071
BE114073
BE114074
BE114075
BE114076
SV9100 NETLINK NODE-01 LIC

SV9100 ENCRYPTION LIC
SV9100 VIDEO MCU LIC
SV9100 HOTEL LIC
SV9100 REMOTE CONF-01 LIC
SV9100 ACD AGENT-01 LIC
SV9100 ACD P-EVENT LIC
SV9100 ACD SKILL/CID BASE LIC
BE114152
BE114077
BE114078
BE114079
BE114081
BE114082
BE114083
BE114498
BE114499
BE114500
BE114501
BE114502
BE114084
BE114099
BE114053
BE114503
EU901001
BE114072
SV9100 ACD WHISPERING LIC

SV9100 OAI LIC
SV9100 1ST PARTY CTI-01 LIC
SV9100 3RD PARTY CTI LIC
SV9100 XMLPRO LIC
SV9100 INMAIL VRS PORT-01 LIC
SV9100 INMAIL VM BOX-01 LIC
SV9100 INMAIL EMAIL CLT-01 LIC
SV9100 PVA-PMS EU LIC
SV9100 HW MIGRATION LIC
LK-SV9100 MYCALLS DESKTOP LITE
SV9100 3rd Party NEC IP PHONE01 LIC
SV9100 PMS LIC
Port Capicity license required for each port over

64
Version license giving latest features. A version
licensehas to be installed on the SV9100 to allow
any other license to be loaded.
IP Terminal (Including Softphone) per port
IP Terminal or 3rd Party SIP Telephone per port
Mobile Extension
Multi Device (One Number Feature) license
Softphone License (Requires IP license also)
IP trunk License
K-CCIS and Feature Network over IP (AspireNet)
per channel
License allow connection of another SV9100
License for Encrypted speech from DT700/800
License for Video Conferencing
License for Hotel/Motel Functionality
License for a remote conference
License for an ACD Agent
P Events Application Interface license
License for ACD Skill Based Routing and CID
routing
License for ACD Whispering Feature
Open Application Interface License for BCT
1st Party CTI interface user license
3rd Party CTI interface license
License for XMLPro interface
License for extra VRS ports (2 free with SV9100)
License for an InMail Mailbox
License for InMail Mailbox (50)
License for InMail Mailbox 200)
License for an InMail VM to e-mail user
License for PMS operation on the PVAA card
License to allow SV8100 Hardware
License for MyCalls Desktop Lite (512 Free)
License for SIP extension (DECT, BCT, UCB)
License for PMS Interface

33 of 41
6.3 Packages
Prophix takes care of all necessary items to be ordered, however if ordering via any other method
then the following packages have been set up to contain the relevant items.
Article code
EU000286EU
Description
Function
SV9100 Starter Pack EMEA
1 x GCD - CP10 - BE113218

1 x SD -A1 EU - BE113286
1 x CHS2UG-EU - BE112988
1 x SV9100 VERSION LIC (R2) - BE114044
My Calls Desktop Lite - BE114503 (512 users + 3rd Party
CTI license)
EU000287
SV9100 Main Processor

(GCD-CP10)
EU000286GB
SV9100 Starter Pack UK
BE113296UK
BE112988UK
SV9100 9.5" Chassis

CHS2UG B-EU
SV9100 Chassis 2U
CHS2UG-EU
The following licenses are included on the Processor

from the factory.
4 x SV9100 IP PHONE-01 LIC - BE114054
4 x SV9100 IP TRUNK-01 LIC - BE114065
4 x SV9100 MOBILE EXT-01 LIC - BE114055
SV9100 Main Processor Board Including Version license
and Desktop Lite. Note, this code was made to ensure
get the extra licenses with the processor.
1 x GCD - CP10 - BE113218
1 x SD -A1 EU - BE113286
1 x CHS2UG-EU - BE112988
1 x SV9100 VERSION LIC (R2) - BE114044
1 x Mains lead UK plug - EU000083
My Calls Desktop Lite - BE114503 (512 users + 3rd Party
CTI license)
The following licenses are included on the Processor
from the factory.
4 x SV9100 IP PHONE-01 LIC - BE114054
4 x SV9100 IP TRUNK-01 LIC - BE114065
4 x SV9100 MOBILE EXT-01 LIC - BE114055
UK 9.5" 3-Slot chassis (EU) with 1 x EU000083 Mains
lead UK plug
19" 2U 6- Slot Chassis (EU) 1 x EU000083 Mains lead UK
plug

34 of 41
6.4 MyCalls Items

Article code
EU400001
EU400002
EU400003
EU400004
EU400005
Description
LK-SV9100-MyCalls-1st-Year Lic
LK-SV9100-MyCalls-Annual-Renewal
LK-SV9100-MyCalls-Call Manager
LK-SV9100-MyCalls-Add. App. User
LK-SV9100-MyCalls-Add App. Users 5
EU400012
LK-SV9100-MyCalls-CC 5 Agents
EU400013
EU400014
EU400015
EU400016
EU400017
EU400018
LK-SV9100-MyCalls-CC Add. Ag.10
EU400019
LK-SV9100-MyCalls-CC Add. Agent
EU400020
LK-SV9100-MyCalls-Add. ACD Sup.
EU400021
LK-SV9100-MyCalls-Add. ACD Sup. 5
EU400044
LK-SV9100-MyCalls-Agent Control
EU400071
EU400095
EU400096
LK-SV9100-MyCalls-Wallboard
LK-SV9100-MyCalls-Desktop 5 User
EU400097
EU400098
EU400099
LK-SV9100-MyCalls-Desktop 100 Usr
EU400100
LK-SV9100-MyCalls-Desktop 512 Usr
EU400107
EU400108
EU400109
EU400101
LK-SV9100-MyCalls-Desktop Add. 5
LK-SV9100-MyCalls-Desktop Add.10
LK-SV9100-MyCalls-Desktop Add. 25
LK-SV9100-MyCalls-Desktop Adv.
EU400102
EU400010
LK-SV9100-MyCalls-Netlink Node
LK-SV9100-MyCalls-Enterprise
EU400034
EU400035
LK-SV9100-MyCalls-Console 1 User
LK-SV9100-MyCalls Console Adv.
EU400036
EU400037
EU400038
LK-SV9100-MyCalls Cnsl Sing Ver Upg

LK-SV9100-MyCalls Cnsl Any Ver Upg
LK-SV9100-Rec.Start-Stop
EU400039
LK-SV9100-Presence User
Function
MyCalls Free 1year Basic License
Renewal of Basic License for another year
License for Call Manager Product
License for Additional Client User Positions
License for Additional Client User Positions (5
Pack)
License for MyCalls Call Centre functionality for
monitoring upto5 Agents
monitoring upto 40 Agents
License for Additional MyCalls Call Centre Agent
monitoring for 10 users
License for Additional MyCalls Call Centre Agent
monitoring for 1 user
License for Additional MyCalls Call Centre
functionality for 1 Supervisor
License for Additional MyCalls Call Centre
functionality for 5 Supervisors
License to allow Agent Control Functionality
From MyCalls
License for MyCalls Wallboard
License for Agent Desktop User Positions (5 Pack)
License for Agent Desktop User Positions (10
Pack)
Pack)
Pack)
Pack)
Pack)
License for additional Desktop Users (5)
License for Advanced functionality of Desktop
(site license)
License for Additional Netlink Node
License for MyCalls Enterprise allowing
networked sites to be linked together (when not
netlinked)
License for MyCalls Operator Console 1 user
License for MyCalls Operator advanced features
(site wide license)
License for to upgrade a single version per console
License for to upgrade to any version per console
License to allow stop start of recording (used often
to stop recording while taking credit card details)
License for Outlook/Exchange Presence usage (1)
35 of 41
EU400223
LK-SV9100-Presence User 50
EU400224
EU400225
EU400226
LK-SV9100-ExtensionExpansion
EU400117
LK-SV9100-MyCalls-Single Ver. Upg.
EU400118
LK-SV9100-MyCalls-Any Ver. Upg.
EU400227
LK-SV9100-MyCalls-ExtExp Sing Upg
EU400228
LK-SV9100-MyCalls-ExtExp Any Upg
EU400229
LK-SV9100-MyCalls Desktop Lite
EU400122
LK-SV9100-MyCalls-Agt Sing Ver Upg
EU400123
LK-SV9100-MyCalls-Agt Any Ver Upg
EU400120
LK-SV9100-MyCalls-Dsk Sing Ver Upg
EU400121
LK-SV9100-MyCalls-Dsk Any Ver Upg
EU400146
LK-SV9100-MyCalls-Dsk Sing Ver 512
EU400030
LK-SV9100-MyCalls-EnhCallPlay
EU400031
LK-SV9100-MyCalls-CallAuditing
EU400221
LK-SV9100-MyCalls-Rec. Pse PBX
EU400222
LK-SV9100-MyCalls-Rec. Pse Callr
EU000033
MyCalls Call Rec. Rack Mount Kit
License for Outlook/Exchange Presence usage

(50)
(100)
(500)
License to allow over 512 users to monitored on
MyCalls Call Manager/Call Centre
License to upgrade MyCalls Call Manager/Call
Centre by one version
Centre to any version
Centre by one version (extra license if have a call
manager running over 512 users)
Centre to any version (extra license if have a call
manager running over 512 users)
License for 512 MyCalls Desktop Lite users
(given free with the SV9100)
License to upgrade MyCalls Call Centre by one
version. Need to buy the number of agents plus the
MyCalls Any Ver Upg
License to upgrade MyCalls Call Centre to any
version. Need to buy the number of agents plus the
MyCalls Any Ver Upg
License to upgrade MyCalls Desktop users by one
version. Required for each user.
License to upgrade MyCalls Desktop users to any
version. Required for each user.
License to upgrade MyCalls Desktop users by one
version. Site license.
License to give Enhanced Call Player
Functionality
License to give Call recording Auditing
Functionality
License to allow Pause in call recording PBX user
side (Site license)
License to allow Pause in call recording Caller
side (Site license)
Rack mount kit for Call Recorders, allows up to 3
to be mounted in a single kit.
(NOTE: not all licenses are on general release for partners,for example OAI, 3rd party CTI, XMLPro)
For Business ConneCT licenses : see Business ConneCT Release Overview document on BusinessNet.
Business ConneCT can be ordered through Prophix (like the other licenses).

36 of 41
6.5 MyCalls Packaged Items (Hardware + Software)

Article code
EU909250
Description
SV9100 MyCalls Rec. 4ch Ana. Pack
EU909251
SV9100 MyCalls Rec. 8ch Ana. Pack
EU909252
SV9100 MyCalls Rec. 2cct BRI Pack
EU909253
EU909254
EU909255
SV9100 MyCalls Rec. 8ch PRI Pack
EU909256
EU909257
EU909258
EU909259
EU909260
EU909261
EU909262
EU909263
EU909264
EU909265
SV9100 MyCalls Rec. 4ch SIP Pack

Function
Call recording for up to 4 Channels of Analogue
Trunks
Call recording for up to 8 Channels of Analogue
Trunks
Call recording for up to 4 Channels of Basic Rate
ISDN
ISDN
ISDN
Call recording for up to 8 Channels of Primary
Rate ISDN
Rate ISDN
Rate ISDN
Rate ISDN
Rate ISDN
Rate ISDN
Call recording for up to 4 SIP Trunks

37 of 41
7. PRICING
The price of the UNIVERGE SV9100 Communications Server can be found in the sales tool
Prophix. The Prophix tool can be used to either look up pricing for complete system
configurations/projects or individual non-configured hardware or license items.
8. WARRANTY AND REPAIR

Warranty & Repair for SV9100 follow the standard Warranty & Repair Policy for NEC business
partners. Deviations can be individually negotiated, in which case the warranty & repair agreement is
laid-down in the contract between NEC and its business partner.
9. SERVICE AND SUPPORT

Just for information, some Service and Support procedures are listed below. Since Service and Support
for SV9100 is subject to the maintenance agreement between NEC and the Business partner, this is only
for information and might not be complete for specific cases and /or business partners.
Support Requests and Problem Reports
Support Requests and Problem Reports must be submitted and managed using an incident management
system called ITE.
All trained and certified engineers who are entitled to support on the UNIVERGE SV9100 products
(subject to completion of the appropriate training) will receive their ITE account details, as well as
detailed instructions on how to use this system.
Please note that notification and progress updates for all incidents will be sent by email. These will be
sent to the originator of the incident, as well as the other ITE users in their organization.
Telephone Support
Telephone Support will be available directly from our Technical Support team located in the UK.
Please call them direct on +44 115 9695830
Email
All incidents should be registered via ITE
Should email contact be necessary please use the following address Tech_Support@neci.co.uk

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10. DOCUMENTATION AND TRAINING

10.1 Documentation
The following will be available from 20th October:
Manual Name
SV9100 System Hardware Manual
SV9100 Licensing Procedure
SV9100 VoIP Manual
The following will be available from 31st October:

Manual Name
SV8100 CTI Installation Manual
SV8100 Desktop Applications Manual
SV8100 Features and Specification Manual
SV8100 MyCalls Call Centre Installation Manual
SV8100 MyCalls Enterprise Installation Manual
SV8100 MyCalls Installation Manual
SV8100 MyCalls User Guide
A number of Terminal User Guides will be available also.

All further manuals will be made available by end of November.

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10.2 Training
Training is organised at regular intervals for the channels (both NSOs and Business Partners). The
training are held at NEC Enterprise Solution in Ruddington, UK and Hilversum, the Netherlands at a
channel partner location. Both commercial and technical training is available.
For more information about each courses and scheduling please see BusinessNet
https://businessnet.nec-unified.com/Training/Lists/Classes/Class%20Schedule.aspx
10.2.1 Commercial Training
SV9100 Sales Support training
Functional product information, positioning and boundaries (Approx 2 days)
10.2.2 Technical Training
For the SV9100 a range of course modules will be available on release:
SV9100 Migration Training (CBT)
SV9100 VoIP Migration Training (Recorded Webinar)
SV9100 DECT Migration Training (Recorded Webinar)
MyCalls Console and Presence (Class Based)
The following is a plan of courses to follow:
Installation course
SV9100 Basic Course (instructor led classroom) course (4 days):
For starting engineers on the SV9100 platform we offer the SV9100 Basic course. This four-day course
is designed to provide students with an in-depth knowledge of the essential items required to install and
SV9100 system. Course will be finished with a final test and evaluation.
SV9100 VoIP introduction (instructor led classroom) course (1 day)

This one-day course is designed to provide students with an introduction to the SV9100 Voice over IP
capabilities.
SV8100 VoIP and Networking instructor led classroom) course (2 days)

IP Terminals, SIP Ext, SIP Trunk, AspireNet, NetLink. This two-day course is designed to provide
students with an in-depth knowledge of the SV9100 VoIP extensions and networking capabilities, and
with the skills required to install, support and troubleshoot such installations.
Voice Mail courses

SV9100 InMail Course (instructor led classroom) course (1 das):
SV9100 InMail voicemail daughter board training. This one-day course is designed to provide students
with an in-depth knowledge of the essential items required to install the InMail and configure for
Voicemail, Auto-attendant, queuing. Course will be finished with a final test and evaluation.
SV9100 UM8000 Course (instructor led classroom) course (2 day)

This two-day course is designed to provide students with knowledge and capabilities to install and
configure the UM8000 Voicemail card

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Application courses
Business ConneCT Installation (instructor led classroom) course (2 day)
Two day course covering the installation of Server, Operator and Employee. Feature and technologies
required to provide support.
Business ConneCT Basic Contact Centre (instructor led classroom) course (1 day)
One day course covering the installation and configuration of Contact Centre including agent
implementation.
Business ConneCT Advanced Contact Centre (instructor led classroom) course (2 day)
Two day course covering the administrator functions reporting, managing agents, wallboards. Call
flows and database maintenance.
Business ConneCT Supervisor (instructor led classroom) course (2 day)

On Request only Course. Two day course covering the Supervisor functions reporting, managing
agents, wallboards. Call flow..
SV9100 InMail (instructor led classroom) course (1 day)

This one-day course is designed to provide students with advanced knowledge of the SV8100
InMail voice Mail solution, and with the skills required to install, support and troubleshoot such
installations.
SV9100 UM8000 Voicemail (instructor led classroom) course (2 day)
This two-day course is designed to provide students with advanced knowledge of the SV8100 UM8000
voice Mail solution, and with the skills required to install, support and troubleshoot such installations .
SV9100 MyCalls & Call Manager (instructor led classroom) course (1 day)
One day course covering installation of MyCalls Application.
SV9100 MyCalls Advanced/Enterprise (instructor led classroom) course (1 day)

One day course covering functionality of MyCalls Call Manager and Enterprise.
SV9100 MyCalls ACD/Agent Control (instructor led classroom) course (1 day)

One day course covering ACD functionality on the SV8100 and the MyCalls monitoring and control
within the ACD environment.
SV9100 MyCalls Call Recorder (instructor led classroom) course (1 day)

One day course covering the call recording units hardware, placement, MyCalls configuration to utilise
the information.
SV9100 MyCalls Call Recorder SIP (Webinar) course (2 Hours):

Enables MyCalls Call Recorder Trained engineers to update their skills to add the SIP Call Recorder
IP DECT courses
SV9100 IP DECT (instructor led classroom) course (2 days)
This two-day course is designed to provide students with the knowledge of the IP DECT Components,
covers installation , configuration and DECT handset registration.
Networking courses
SV9100 VoIP Part 1 Introduction Training (instructor led classroom) course (1 day)
This one-day course is designed to provide students with an introduction to the SV8100 Voice over IP
capabilities.
SV9100 VoIP Extension, SIP trunks & Networking Training (instructor led classroom)
course (2 day)
This two-day course is designed to provide students with an in-depth knowledge of the SV8100 VoIP
extensions and networking capabilities, and with the skills required to install, support and troubleshoot
such installations.
Hospitality courses
SV9100 Hotel/Motel including PMS, UM8000 and PMS Lite (instructor led classroom)
course (1 day):
This one-day course is designed to provide students with advanced knowledge of the SV8100 Hotel
solution, including the PMS, and with the skills required to install, support and troubleshoot such
installations.

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Product Overview SV9100 1.01

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SV9100

Date: 02 November 2014

PRODUCT SUMMARY ........................................................................................................................ 3

DETAILED DESCRIPTION, OFFER TEXT ....................................................................................... 6

Powerful CPU Blade with Built-in Functionalities ..................................................................... 9

SALES PRESENTATIONS ................................................................................................................. 28

Hardware items ....................................................................................................................... 31

WARRANTY AND REPAIR ............................................................................................................... 38

SERVICE AND SUPPORT .................................................................................................................. 38

DOCUMENTATION AND TRAINING .......................................................................................... 39

10.1 Documentation ........................................................................................................................ 39

Copyright 2014 NEC EnterpriseSolutions

Exclusively for use by NEC channel partners

Copyright 2014 NEC EnterpriseSolutions

Exclusively for use by NEC channel partners

Copyright 2014 NEC EnterpriseSolutions

Exclusively for use by NEC channel partners

Copyright 2014 NEC EnterpriseSolutions

Exclusively for use by NEC channel partners

4. DETAILED DESCRIPTION, OFFER TEXT

Feature Networking over IP (FeatureNet) is used to connect up to 50 (refer to Configuration

K-CCIS (Key-System Common Channel Interoffice Signalling) up to 255 SV9100 systems

Copyright 2014 NEC EnterpriseSolutions

Exclusively for use by NEC channel partners

Copyright 2014 NEC EnterpriseSolutions

Exclusively for use by NEC channel partners

The following picture shows a simplified view of SV9100 system connectivity.

Copyright 2014 NEC EnterpriseSolutions

Exclusively for use by NEC channel partners

4.1 Powerful CPU Blade with Built-in Functionalities

Call Control Server

4.2 Easy Installation

Copyright 2014 NEC EnterpriseSolutions

Exclusively for use by NEC channel partners

4.3 UNIVERGE SV9100 NetLink

4.4 UNIVERGE InMail

Copyright 2014 NEC EnterpriseSolutions

Exclusively for use by NEC channel partners

4.5 UNIVERGE SV9100 ACD

4.6 Installation Type

Copyright 2014 NEC EnterpriseSolutions

Exclusively for use by NEC channel partners

4.7 SP310 Softphone

4.8 Business connect (BCT)

For UK UCB is used as an alternative solution.

Copyright 2014 NEC EnterpriseSolutions

Exclusively for use by NEC channel partners

MyCalls Call Manager

Copyright 2014 NEC EnterpriseSolutions

Exclusively for use by NEC channel partners

MyCalls Call Centre / Agent Control

MyCalls Call Recorder

Copyright 2014 NEC EnterpriseSolutions

Exclusively for use by NEC channel partners

MyCalls Desktop Lite

Copyright 2014 NEC EnterpriseSolutions

Exclusively for use by NEC channel partners

Copyright 2014 NEC EnterpriseSolutions

Exclusively for use by NEC channel partners

Copyright 2014 NEC EnterpriseSolutions

Exclusively for use by NEC channel partners

Licensing with R6 DAP software and the AP400 range

Copyright 2014 NEC EnterpriseSolutions

Exclusively for use by NEC channel partners