Oracle Enterprise

Asset Management
Asset Move Understanding
and Troubleshooting

An Oracle White Paper

July, 2014

Table of Contents
I. INTRODUCTION.......................................................................................................................................1
II. TECHNICAL OVERVIEW.............................................................................................................................1
III. SETUP AND PRE-REQUISITES .....................................................................................................................2

IV. TROUBLESHOOTING ........................................................................................................................... 10

V. IMPORTANT FIXES AND NOTES ................................................................................................................12

I.

Introduction

This paper describes the fundamentals of Asset Move functionality within Oracle Enterprise
Asset Management (eAM). Asset Move functionality was introduced in Release 12.1.1.
You may need to move assets from one organization (often a different location) to
another organization for different reasons, to replace a failed asset , or to borrow an
asset for a particular job or project.

II.

Technical Overview

The Asset Move Workbench enables you to transfer an asset and its child assets from one
maintenance organization to another as a single unit, and the parent child asset
relationships are preserved. Asset Move functionality can also be achieved via the
following 2 Inventory forms:
Inventory -> Transactions -> Inter-Organization Transfer
OR
Inventory -> Transactions -> Subinventory Transfer
However, the advantage of using it from EAM UI (i.e., Asset Move page) is that the
entire hierarchy can be moved as a single unit.

The following entities will also move with the asset:

Activities: if the Activity Definition is assigned to the destination organization. If
not, you will need to use the Activity Workbench to assign an activity to the new organization.
PM schedules
Meters
Failure history and setup
These entities do not move with the asset:
Work orders
Routing
Cost history
Collection plans

III.

Setup and Pre-requisites

The following setup steps are required to ensure proper asset transfer.
1) Select Intermediate Subinventory
Navigation: EAM -> Setup -> Parameters
Define an Intermediate Subinventory in eAM Parameters form in the source organization (i.e., source
org and not destination org). This intermediate subinventory is the default subinventory to

which
all the assets undergoing miscellaneous receipt transactions are received while performing the
Asset Move transfer. The Intermediate Locator value indicates the number assigned to the
expense intermediate inventory.
Note:
Only the expense subinventories associated with your organization are available for selection.

Setup and Pre-requisites (cont.)

2

** Why Intermedia Subinventory is needed ?

Its a subinventory needed for autocreation of the misc receipt to bring onhand
needed for the
transfer. This is mentioned in Oracle Enterprise Asset Management User's Guide
Release 12.1 - Section
Using the Asset Move Workbench, page 20-33:
EAM performs a miscellaneous receipt of an asset if there is no quantity available in
the expense
subinventory. This process does not track the quantity for the asset. These
miscellaneous receipts are
done at zero cost, and are placed in an expense intermediate subinventory.

Setup and Pre-requisites (cont.)

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2) Enable Service Fulfillment Manager (SFM) Event Manager Queue Service

- Responsibility: SFM System Administrator
- Navigation: Administration -> Queue Console

This manager will need to be enabled to allow user view transferred asset in Self Service, even
though it can be viewed in Forms. Please review DOC ID 180718.1 for more information.

Setup and Pre-requisites (cont.)

- Click on the Services button

Setup and Pre-requisites (cont.)

- Check the 'SFM Event Manager Queue Service' is having 'Actual' and 'Target'
values set to 1 and 1.
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Setup and Pre-requisites (cont.)

- To ensure that only one SFM thread is run. Please check as follows.
System Admin Responsibility > Concurrent > Manager > Define
Query up SFM Event Manager Queue Service
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The value for the parameter should read like this, the last parameter indicates the
number of threads:
SM_MSG_WAIT_TIME=10:SM_SLEEP_TIME=10:XDP_DQ_CLASS_NAME=oracle.apps.xd
p.dequeuer.core.Dequeuer:XDP_DQ_API=XNP_EVENT.PROCESS_IN_EVT:XDP_DQ_INIT_
NUM_THREADS=1

Setup and Pre-requisites (cont.)

3) Set up a Shipping Network
Navigation: Inventory -> Setup -> Organizations -> Shipping Networks

Click on Find button to see if a shipping network already exists.

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If there are no rows, let's create a shipping network for testing purposes.

First row
From: EM
To: FAC

Transfer Type: Direct

Elemental Visibility Enabled: Checked (checkbox next to FOB LOV)
Set the accounts in primary and secondary accounts
Save.

You can add another row with FAC as origin and EM1 as destination with the same
setup

Setup and Pre-requisites (cont.)

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4) Setup/Implementation Considerations

Asset Routes cannot be moved.

The Source Org and The transfer Orgs should be in open period.

The Asset Group should be transactable.

Asset Group should already be assigned to the Destination org in Item Master Form.

Transfer Type should be Direct, not Intransit.

You should not have Production Equipment Link. In Asset Number Form: Others Tab
has Property Management Region (Fields: Location Name and Location Code). They
correspond to Property Management Link. Refer to Users Guide for clarification.

If you want to perform transfers between Expense Sub Inventories and Asset Sub
Inventories, you have to set the profile "INV: Allow Expense to Asset Transfer" to "Yes".
Only Expense Subinventories are shown in the Intermediate Subinventory LOV.

If Asset has no On Hand Quantity, a Misc Receipt Transaction is performed in

background into the Intermediate Subinventory that was defined in the EAM Parameters.

If Asset/Rebuildable is already issued out of stores then a new serial would be created
by doing a Miscellaneous Receipt Transaction if the profile INV: Restrict Receipt of
of Serials" is set to "No".

There is a demand from some customers that an Asset/Rebuild is "Issued out of stores", it
is fine to create and receive a new Serial But if the Asset/Rebuild is "Issued to Projects"
or "Issued to a Work Order", then the a new serial should not be created.

Currently Inventory does not distinguish between "Issued out of Stores" , "Issued to
Projects", "Issued to a Work Order". All it considers is the above profile Option and
performs a Receipt of Serial Based on its Value. There is an Existing ER to make
changes as above: ER # 8203382.

If An Asset is defined in a production Org (Example M1 is production Org maintained

by EM1) and there is no on hand Quantity on that serial and user wants to transfer this to
other Maintenance Org, say FAC, then a Misc Receipt Transaction is triggered in EM1
and then a transfer happens from EM1 to FAC.

IV. Troubleshooting
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There are common troubleshooting steps that come into play when debugging issues related to Asset Move,
e.g., asset cannot be viewed in the destination org after performing Asset Move.
1) If user is not able to achieve the Asset Move functionality at all for any Assets, via
Asset Move functionality, user should try performing from Inventory UIs first to see
if there is any issue from Inventory responsibility:
Inventory -> Transactions -> Inter-Organization Transfer
OR
Inventory -> Transactions -> Subinventory Transfer
2) Resubmit transactions via Inventory Transaction Open Interface form and Pending Transactions form.
a. Go to Inventory -> Transactions -> (Transactions Open Interface or Pending
Transactions).

b. Query for the asset for which Inter-org transfer is being done.
c. Get the screen shot of all the tabs and also the error explanations for further analysis by Support
3) Process stuck transactions by resubmitting the transactions from the
"Transactions Error Processing" in the Install Base Administrator responsibility. Steps are:

a. Go to Install Base Administrator-> Transactions Error processing form

b. Select the record and re-submit from the Tools menu
4) Make sure that the SFM manager is up and running. This can be verified by the
following action plan:
a. Resp: SFM System Administrator -> Administration -> Queue Console -> Click
on "Services" Button
b. Ensure that for "SFM Event Manager Queue Service" Actual and Target values
should be '1'
5) Go to responsibility: SFM System Administrator ->Concurrent -> Define Manager
-> Query For "SFM Event Manager Queue Service"
a. Click on "Work Shifts" button.
b. In the Parameter field, ensure that the string ends with
'XDP_DQ_INIT_NUM_THREADS=1' which
makes the number of XDP threads being processed as 1 at a time. If it ends
with '2', the asset move
transactions error out.

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Troubleshooting (cont.)
6)

If the issue persists after performing above steps, please generate trace with
binds as follows:
a. When in the webpage, click the "Diagnostics" in the top then set Diagnostics:
Set Trace Level
b. Then set Trace with binds and waits and click save
c. Go back to reproduce the issue. Once done, disable trace and note down the
Trace ID, then
run this sql query:
SELECT value
FROM v$parameter
WHERE name = 'user_dump_dest';
Get the web service SQL*Trace related the trace ID.
Note:
If you need further clarification on creating a trace, please follow Doc ID
190685.1.

7) Generate CSI Log while re-submitting the transactions. This will help in
reviewing additional debugging messages. Steps are as follows:

a. Set profile "CSI: Debug Level" = 10

b. Set profile 'CSI Log File Name' to test
c. Perform the test case (i.e., asset transfer transaction).
d. Upload log file 'test-counter.log' generated in directory specified in profile 'CSI
Log File Path'
Note: Refer to DOC ID 239627.1 for more clarification on how to obtain the
log.

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V.

Important Fixes and ERs

The following shows important bugs, Enhancement Requests (ERs) and Notes that addressed Asset
Move related issues. Please not that patch 14786085:R12.EAM.B is highly recommended,
since it delivers latest set of files related to Asset Move Functionality.
Issue Description

DOC ID

Patch #

ER #

Remarks

After asset move is done, asset 1557049.1 15959864:R12.EAM.B

can no longer be searched in the
source org.

Code issue that was fixed. Patch is

released.

Transaction Processor Error

1096126.1
When Doing An Inter Org
Transfer Of Asset
Unable To Perform Internal
1388753.1 10139440:R12.EAM.B
Receipt Transaction For Eam
Asset Transfer
Exception Error Page
1323965.1 12319034:R12.EAM.B
Encountered When Moving An
Asset
Assets from level-2 onwards are
13723024:R12.EAM.B
transferred even though asset at
level-1 is end dated in a given
hierarchy
EAM ASSET TRANSFER API
14048769:R12.EAM.B
NOT WORKING FOR
TRANSACTION TYPE
OTHER THAN MISC.
RECEIPT
In EAM, Inter Org In-transit
14786085:R12.EAM.B
Asset transfers are failing from
Maintenance Super User
Responsibility After Setting
Profile 'INV: Create RCV
Shipments in Bulk' to "Yes"
In Maintenance Super User
9012795:R12.EAM.B
Responsibility while attempting
Asset Move, error was seen in
inventory interface tables with
message 'Invalid Transaction
UOM'.
When performing an Asset
9571785:R12.EAM.B
Move Transfer for a newly
defined asset that has no
onhand Quantity against it,
there is a mismatch in the date
for the miscellaneous receipt
transaction and actual date of
asset move transfer

Setup issue described in the note.

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Code issue that was fixed. Patch is

released.
Code issue that was fixed. Patch is
released.
Code issue that was fixed. Patch is
released.
Code issue that was fixed. Patch is
released.

Code issue that was fixed. Patch is

released.

Code issue that was fixed. Patch is

released.

Code issue that was fixed. Patch is

released.

Important Fixes and ERs (cont.)

Issue Description

DOC ID

Patch #

UNABLE TO MOVE ASSET

TO SUBINVENTORY WHERE
LOCATOR CONTROL IS
DYNAMIC
EAM ASSET MOVED AND
ABLE TO ISSUE
MATERLIAL TO WORK
ORDER IN ORIGINAL ORG
When Performing Asset Move
1565334.1
From One Organization To
Another, Destination
Organization field is not
enabled
Asset Move Process Did Not
1380129.1
Successfully Bring Activity
With Asset During Inter-Org
Asset Move Process

ER #

Remarks

6853615 This ER is under review and has not

been approved for future
implementation as of yet.
14796140

Setup issue described in the note.

Stuck records for the asset move

transactions which halted the asset
move process.

When the profile option

"INV:Restrict Receipt of
Serials" is set to "No",
The receipt of serials
into inventory through
transactions such as
Miscellaneous receipt,
PO receipt should
exclude the serial
numbers that are
issued out of inventory
through the following
transactions:
- Issue to Field location
- Issue to projects
- Sales order shipment

8203382 This ER is under review and has not

been approved for future
implementation as of yet.

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Asset Move Functionality

July 2014
Author: Basem Abdelrahim
Oracle Corporation
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U.S.A.
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Oracle is a registered trademark of Oracle Corporation. Various
product and service names referenced herein may be trademarks
of Oracle Corporation. All other product and service names
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Copyright 2003 Oracle Corporation
All rights reserved.

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