DMITRIY SINITSIN

7630 Jewel Lane North

Maple Grove, MN 55311
H: 763.420.5542 sinitsin@wh-link.net C: 763.229.8049

PROFESSIONAL SUMMARY
An innovative, people oriented, and results-driven professional with over 10 years experience in Quality Assurance and
Change Management with increasing responsibilities of continuous software product improvements in high tech companies.
Proven ability to successfully provide functional and technical expertise of quality process solutions to meet stretch business
objectives in complex environments. Flexibility to perform in both a self-directed environment and as a member of a team.
Quality Assurance, User Acceptance Testing, Quality Control, Change Management.

TECHNICAL EXPERIENCE
Areas of Expertise/Qualifications: Quality Assurance, User Acceptance Testing, Quality Control, Change Management

Programming Languages: HTML, JavaScript, Test Scripts

Software/Databases: Oracle, SOX, GUI, Mercury Quick Test Pro, Mercury Load Runner

PROFESSIONAL EXPERIENCE

UNITEDHEALTH GROUP - Plymouth, MN 2009 – 2010

Quality Analyst Consultant
• Ensured customer satisfaction by testing HP Service Manager and SalePoint Identity IQ applications.
• Ensured efficient workflow by reviewing system specifications and documentation.
• Developed workflow procedures by creating Test Plans, Test Scripts and executing Test Scripts using Mercury Test
Director.
• Performed audit-like selection criteria tests for Entitlement Review audit system.
• Attended testing training courses taught by UHG employee.
• Discovered critical defect that will prevent serious production disruptions.

SUPERVALU INC. - Eden Prairie, MN 2001 – 2008

Technical Analyst III
Change Management:
• Developed workflow procedures by reviewing software and hardware Requests for Change (RfC) submitted in HPOV
Service Desk.
• Ensured customer satisfaction by validating Quality Control (QC) requirements for SOX and audit compliance.
• Effectively trained customer base in the adjustments process and ensure that they are in compliance before approving
their changes to be moved to production, increasing customer satisfaction and operating efficiency.
• Performed pre-audit of completed requests to address process or procedural discrepancies.
• Led meetings of eCAB (Change Advisory Board) Group members to review changes and ensure accuracy and
compliance to policy.

User Acceptance Testing:

• Ensured customer satisfaction by testing Web-based applications in User Acceptance Testing (UAT) Environment.
• Ensured efficient workflow by reviewing system specifications and documentation.
• Developed workflow procedures by creating Test Plans, Test Scripts and executing Test Scripts using Mercury Test
Director.
• Ensured high productivity and software quality by performing automated GUI testing and HTML validations using
Mercury Quick Test Pro.
• Worked with inter-departmental team to complete Performance and Load Testing of Web based applications in UAT
environment using Mercury Load Runner.
• Earned recognition by supervisor for upgrading testing environments to production mirroring standards.
• Won Employee Excellence award nine times for outstanding customer service and team support.
Technologies: SOX, UAT, Test Scripts, GUI, HTML, Mercury Quick Test Pro, Performance testing, Load Testing,
Mercury Load Runner

WWW.RRR.NET, INC. - Minneapolis, MN 2000 – 2001

Quality Assurance Test Engineer
• Ensured customer satisfaction by performing testing of Web-based applications written in HTML and JavaScript with
Oracle database.
• Ensured high productivity and software quality by analyzing Business and Functional Requirements to design Test Cases
and Test Scenarios.
• Developed workflow procedures by creating and generating system Test Scripts for different Test Scenarios covering all
aspects of project functionality.
• Successfully performed various types of testing, such as Functional, Regression, User Acceptance, Security testing.
Technologies: performing testing, HTML, JavaScript, Oracle, Test Scripts, Functional Testing, Regression Testing, UAT,
Security testing

TECHIES.COM - Bloomington, MN 1999 – 2000

Test Engineer
• Ensured high productivity and software quality by testing application security features, including session expiry, book
marking, passwords and compatibility across multiple browser types and encryption levels.
• Developed workflow procedures by creating Test Cases and Test Scenarios.
• Reported and tracked successfully project defects in the defect tracker.
• Attended weekly defect report meetings and presented progress updates.
Technologies: performing testing, Test Scripts, defects reporting

WESTCOMPUTER, INC. - Los Angeles, CA 1996 – 1999

Software Quality Assurance Analyst
• Ensured customer satisfaction by testing the functionality and performance of the “e-commerce” application.
• Developed workflow procedures by creating Test Plans and Scenarios, performing manual testing.
• Wrote and tracked successfully bug reports using SQA Manager Bug tracking system.
• Worked with inter-departmental team to complete implementation of SQA Suite and successfully perform automated
regression tests.
Technologies: manual testing, SQA Suite

EDUCATION
BS, Computer Science Major: Applied Mathematics
Institute of Technology, Moscow, Russia

CERTIFICATES
Certified SQA Tester
SQA Suite

ADDITIONAL TRAINING
Supervalu Inc.
Course Name: HP Open View Service Desk
Certificate Earned: HPOV Service Desk
Date Completed: June 2006
Tech-Pro Inc
Course Name: Mercury Interactive Tools.
Certificate Earned: Mercury Interactive Tools
Date Completed: April 2002
LearningPatterns.com
Course Name: Java for Non-Programmers
Certificate Earned: Java for Non-Programmers
Date Completed: February 2000
Benchmark QA