Professional Documents
Culture Documents
New easy-to-access fault booking systems and processes for timely & quality updates
1. Problem Management
1.1. Service-request (fault) Booking
a. Book service-request online (web)
You can book service-requests online and get regular updates on them at:
URL:http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp
b. Service-request booking through email
You can email us at rcom.broadbandtechdesk@relianceada.com
(Please include issue description, circuit IDs & contact details)
c. Service request booking through contact center
You can also reach us at 1800-3000-8383 (toll free) or 022-3033-8383.
You would require Service Order no. for all affected circuits at the time of booking service-request.
Level 2
Level 3
Level 4
Level 2
SM ISCNNOC(Operations) (24 X 7)
sm.iscnnoc@relianceada.com Tel: 91-22-30372401/2
Level 3
Level 4
3. Change Management
a. On line change request
The Change Management view displays a list of open and closed Change Requests (CRs),
including notes on the current status, with dates and comments.
You can book change requests online and get regular updates on them at:
URL:http://cnm.reliancecommunications.co.in/cnm/web/index.jsp
All your change requests will be centrally tracked & you will get regular updates on your change
requests.