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)Behzad A. Rezai (Bobby Bar




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Tel: 613-291-6167
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185 Somerset Street West Suite 305
Ottawa, Ontario Canada k2P 0J2

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44

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Douglas Rushkoff. Life Inc.: How the World Became a Corporation and How to Take It Back. New York: Random House, 2009,
pp. 15, 20.
5
Ibid., p. 97.
6
Ibid., p. 144.
7
For a very interesting read on the the fall of rome and what
was lost, see Thomas Cahill. How the Irish Saved Civilization:
The Untold Story of Ireland's Heroic Role from the Fall of Rome
to the Rise of Medieval of Europe. New York: Anchor Books,
1995, pp. 9-67.
8
Website: http://www.gallup.com/businessjournal/17242/
grim-news-japans-managers.aspx.
9
Website: http://www.gallup.com/poll/165269/worldwideemployees-engaged-work.aspx.
10
Website: https://viakorea.wordpress.com/2013/03/24/
gallup-koreans-are-disengaged-in-the-workplace/.
11
An excellent animated book to read on this corporate ladder
is: Trina Paulus. Hope the Flowers. Mahwah, NJ: Paulist Press,
2013.
12
Lee Berthiaume, DND, Ombudsman Targeted, Ottawa Citizen, Wednesday, April 29, 2015, p. A11. Website
follow-up: http://www.pressreader.com/canada/ottawa-citizen/20150429/281732678037069/TextView.
13
Kathryn May, Rise of the Rude: Public Service Executives
Urge 'Civility' Policy, Ottawa Citizen, Saturday, June 22, 2015,
p. A6.
14
Noel M. Tichy (with Nancy Cardwell). The Cycle of Leadership: How Great Leaders Teach Their Companies to Win. New
York: HarperCollins, 2009, 464 pages. See also Robert J. Allio,
Interview: Noel M. Tichy Explains Why the Virtuous Teaching
Cycle Is Integral to Effective Leadership, Strategy & Leadership, Volume 31, Issue 5, 2003, pp. 20-25.
15
Joanne B. Ciulla. The Working Life. New York: Random House,
2000; also, On the Demand for Meaningful Work, People
in Corporation Issues in Business Ethics, Volume 1, 1990, pp.
113-118 (website: http://link.springer.com/chapter/10.1007%
2F978-94-009-2083-5_14).
16
Lisa Feldman Barrett and Peter Salovey (Eds.). The Wisdom
in Feeling: Psychological Processes in Emotional Intelligence.
Foreword by John D. Mayer. New York: The Guilford Press,
2002, 444 pages.
17
Silvan S. Tomkins. Affect, Imagery, and Consciousness. The
Positive Affects. Volume 1, Oxford, England: Springer, 1962,
(522 pages), p. 112.
18
Stephanie T. Solansky, To Fear Foolishness for the Sake of
Wisdom: A Message to Leaders, Journal of Business Ethics,
Volume 122, Issue 1, 2014, pp. 39-61. Website: http://link.
springer.com/article/10.1007%2Fs10551-013-1752-9.
19
Goethe, Until One Is Committed, in Robert Bly et al. The
Rag and Bone Shop of the Heart: Poems for Men. New York:
HarperCollins, 1992, p. 235.
20
Sherri Telenko, Arlene Dickinson Is All In, Fifty-Five Plus
Magazine, June 2015, pp. 10-15, esp. 13-14.
21
Silvan S. Tomkins, op. cit., p. 112.
22
Dr. Margaret Wheatley. Leadership and the New Science:
Learning About Organization from an Orderly Universe. San
Francisco: Berrett-Koehler Publishers, 1992, pp. 144-45.
4

A New 3 Rs Vision

Former Dragon Dens (TV) star, Arlene Dickinson


talks about toddays succesful entrepreneur who must
master a new three Rs: roadblocks, rejections and resilience. Our future success in making a more balanced
shift in thinking will necessarily involve all three of these
new Rs. Following Goethes encouragement, the corporate vision that includes head-and-heart as its lens to
do business will need the inner strength to manage all
three. One will need to have a willingness to question
the status quo a lot; seek their own path; and follow their
own point of view. Also essential is the persuasiveness
needed to create emotional connections with people,
in other words, relationships or emotional intelligence.
This is precisely the entrepreneurial impulse I have been
trying to articulate in order to rethink and to renew our
business vision for the future.
This idea of emotional connectedness has been a
major theme in almost all my articles for many years now.
And for that to happen, emotions and feeling connections need to occur. They are the bedrock of any kind of
success. As we saw above, Out of the marriage of reason
with affect [feeling] there issues clarity with passion.
Reason without affect would be impotent, affect without
reason would be blind. We need both; the future of the
corporation needs both; a worthplace depends on both
head and heart: intellectually, emotionally, spiritually.
Good work calls us to that commitment. Are we up to it?
A final reminder: Leadership is always dependent on the context, but the context is established by the
relationships we value.
______________

Dr. Michael Rock is a retired professor (human relations, business ethics, leadership studies) and a licensed emotional intelligence (EQ-i)
Facilitator. For scientific research with Dr. Reuven Bar-On correlating
occupational performance with spirituality, visit https://www.surveymonkey.com/s/OccupationalStudy. For any workshop presentations,
please contact Dr. Rock at: worthplace@gmail.com or (613) 898-7733.

References

1
John Micklethwait and Adrian Wooldridge. The Company:
A Short History of a Revolutionary Idea. New York: A Modern
Library Chronicles Book, The Modern Library, 2003, p. 191.
2
Ian I. Mitroff and Elizabeth A. Denton. A Spiritual Audit of
Corporate America: A Hard Look at Spirituality, Religion, and
Values. San Francisco: Jossey-Bass, 1999, p. xix.
3
Nick Squires, Dung of the Devil': Pope Francis Denounces
Capitalism, Greed and the Pursuit of Money, The Telegraph,
Sunday, July 12, 2015. Website: http://news.nationalpost.com/
news/world/dung-of-the-devil-pope-francis-denounces-capitalism-greed-and-the-pursuit-of-money.

www.simorghmagazine.com

46

dropped. Not only that but incivility has doubled over


the past 10 years!!!
Toxic workplaces obviously are very much alive
and well! rudeness begets rudeness and this sets
up a vicious cycle. The opposite of such a cycle is the
virtuous cycle, first delineated by Dr. Noel Tichy who
ran GEs Leadership Development Center and is currently director of the Global Leadership Program at the
University of Michigans Business School. In short, says
Sir Cary Cooper, Professor of Organizational Psychology
and Health at Lancaster University Management School
(UK), incivility is bullying. It takes a toll on culture and
partly explains why absenteeism and productivity are big
problems in the public service. As I have pointed out in
earlier articles in this series, my own research shows two
of the most obvious stmptoms of employee disengagement are absenteeism / presenteeism and the lack of
innovation, a problem which directly impacts an organizations productivity.

Meaningful or Good Work

Thus, to have meaningful work becomes not


only an economic issue but a moral one as well. Ethicist
Joanne Ciulla shows that ethics are at the heart of leadership. Meaningful work is not simply instrumental
(whereby an employee simply fulfills a companys objective) but also grows and shapes an employees identity.
We become more and more of who we are truly meant
to become in and by the work we do. We do for the
organization but the work also shapes us in our self-identity. Thats why work is not only an economic but a moral
issue. At the end of the day, it is the moral issue that
takes precedence, that is, people are more valuable that

things or projects. People are not simply a means to the


end but are part of shaping and contributing to the end.
The end does not justify the means. Many corporations
and organizations reverse that formula as a result of the

Cartesian mindset and ethos that established the business


mechanistic model over time as we have it today.
Once again, I ask, Will we be successful in developing
good work? I think so if we allow heart the context
to also partner with head. Heart attunes; head aligns.
We need to balance both. Thats not being mushy. Time
after time in testing managers in emotional intelligence,
its amazing how difficult it is for many managers to simply
feel, to take the time to attend to their emotions and not
simply override or dismiss the notion that feeling can
inform them as well as thinking. There is wisdom in feeling. Managers find such a task difficult because it usually
involves waiting. Silvan S. Tomkins writes, Out of the
marriage of reason with affect [feeling] there issues clarity
with passion. Reason without affect would be impotent,
affect without reason would be blind. A person who will
not take a risk will not trust either and so rely only on the
tried-and-true (elements of todays mechanistic cosmology) and charge ahead, what Stephanie T. Solansky calls
functional stupidity because they do not respect the
fear of foolishness. They dont want to appear foolish
in making a decision that is contrary to the current workplace ethos and cosmology.
I say, I think so (in being successful) because I
am encouraged by what Goethe has to say:
Concerning all acts of initiative (and creation) there is one elementary truth, the ignorance of which kills countless ideas and
splendid plans: that the moment one definitely commits oneself,
then Providence moves too. All sorts of things occur to help one
that would never otherwise have occurred. A whole stream of
events issues from the decision, raising in one's favor all manner
of unforeseen incidents and meetings and material assistance,
which no [human] could have dreamed would have come his
way.

If we are to believe Goethe, he, too, would wholeheartedly agree that there is wisdom in feeling. Not only
that, I can see him supporting our critical urge today to
bring head and heart into harmony not only through
aligning the organization (a head task) but also by attuning the organization (a heart task) so that future
corporations can be more whole. At least its an ideal
worth striving for. As Ive said many times before, the turning point or metanoia may have to come for some by way
of pain. It so happens that many of us personally do not
get around to changing our behaviour until we experience
the pain that not doing so does not bring us the potential
welcome relief we so desire.

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48

again, too [italics added]. Even that sounds more like a selfhelp course than a workable strategy. And so human beings
go from subjects to citizens, citizens to workers, workers to
consumers' and consumers to brands. In the journey toward
self-incorporations market-friendly spirituality [italics added]
provides a momentary release from this uneven fight.

Will we be successful? A cursory reading of the


rise and fall of Rome shows that the fall was not sudden,
out of the blue, but the result of a thousand cuts, that is,
the result of the gradual decline in excellence resulting
from the loss of ones moral compass with its accompanying sickness whereby people try to tell themselves that
they are enjoying the good life. Such a life is silly at
best; at worse, it is a destructive life, both for oneself and
for those around them.

Loss of the Spiritual Compass

I see much of the same decline in our society


today with the loss of its spiritual compass, what is truly
of meaning vs. the relativism of whatever one wants to
subscribe to and believe and, in the case of the corporation, the social character that it breathes and imposes
(i.e., ROI at any cost). I believe very sincerely in what
Prof. Mitroff says in our opening quotation (above) that,
in business which accounts for so much involvement of
people today the management of spirituality is one of
the most fundamental of all management tasks. Otherwise the enormous employee global workplace disengagement will increase as were already noticing.
What we know today is that employee disengagement is a global problem. Employees may show up
for work but are often not that engaged in what they
are required to do. It costs the U.S. economy $350-550
billion per year! Gallup shows us that in Japan, employee
disengagement is 97% and also state that 9 out of 10
employees aren't engaged at work. Worldwide only 13%
of employees are engaged at work. Korea shows only 8%
of employees who are engaged at work! Country after
country also demonstrate such abysmal statistics. Most
of us will probably be shocked by the numbers because
we buy many products from such countries and the
products are well-made! Imagine what a product would
be like if employees put their heart-and-soul (their subjective, spiritual, and meaning-based contributions) into
their work and didnt see work simply just a job.

Working and Jobbing

I have always made a distinction between working and jobbing. Do enough jobbing and we think
and act and work like a cog in a machine and yet always

49

want to climb the corporate ladder. I think a good question each person needs to ask is, If I had to live these
years again, what would I really want from the work I
do? A classic example of grievances, complaints and high
levels of sick leave and turnover that result from the onesided focus on a commodity-based vision of leadership
(that is, seeing work only as a job) where bullying, lack
of respect and belittling of employees is a daily occurrence comes as a result of the management style of Pierre
Daigle, former ombudsman for the Defence Department
and the Canadian Forces. Lise Berthiaume of the Ottawa
Citizen writes that his behaviours and organizational style
violated the Values and Ethics Code with a negative impact on the office. The following quote is almost unbelievable in its moral skewness:
Complicating matters was the fact Daigle was ultimately
responsible for ruling on grievances brought against him
by office employees. The auditors said after one such
instance, a group of employees took their case to the Federal Court before an out-of-court settlement was reached.
Ferguson said some of the complaints were brought to
National Defences attention, but the department did
not fully address employee complaints about workplace
issues between 2009 and 2013.

Effects of the Rat Race

One of the serious effects of the rat race and the


corporate mechanized workplace is the increasing rise
in physical, mental, and spiritual diseases. The physical
occurs with damage to ones body cause by inattention
perhaps but more and more the result of mental health
damage (e.g., depression) with its sole focus on productivity at the expense of including the sense of meaning
that an employee weaves into their work. An alternate
vision is what I call the
worthplace, where work
holds dignity + service. A
recent commentary on
Canadas public service
is found in what Kathryn
May calls the Rise of
the Rude. At the heart
of the rude is nastiness. It is such a problem for the Canadian
federal government
that they are considering a civility policy to curb harassment, disrespect and interpersonal conflicts on the
job. CEO Lisanne Lacroix of APEX (or the Association of
Professional Executives of the Public Service of Canada)
says that incivility is on the rise and engagement has
www.simorghmagazine.com

RETHINKING WHAT WORK


MEANS: PART V

become so used to the stench of the dung that money


and injustice will continue to override any willingness of
ours to tame our acquisitiveness?

Knowing the Difference Between Good Work


and Wrong Work

John Micklethwait and Adrian Wooldridge (opening quote above) ask in their book, The Company, written
over 15 years ago, that given a companys ability to contribute to economic progress, will it be able to balance
the economic contribution with the need for employees
to experience a more predictable environment? Will
profit win out at the expense of people? I ask whether
people will continue to be disposable on the altar of ROI
or will ROIR (Return-on-Investment-in-Relationships) become the new paradigm? Rushkoff writes, The function
of the Industrial corporation was to extract value from
people's work for the economic benefit of the nation, so
much so that today ... our own beliefs and activities are
directed by corporate logic - or, in the terms I have using
in this 5-Part series, cosmology, paradigm and zeitgeist. Are we willing to examine our corporate cosmology, that is, how we think and envision what it means to
work?

Dr. Michael Rock


Urban Hesychast
August 1, 2015
The foremost contribution of the company to society has been through economic progress. It has
an obligation to obey the law. But it is designed to
make money. Will society find a successful way
of exploiting an organization that has become collectively indispensable, yet individually unpredictable? That question should be at the very heart of
the debate about the future of the corporation.
- John Micklethwait and Adrian Wooldridge, The Company1

Like it or not, the management of spirituality


is one of the most fundamental of all management tasks.

- Prof. Ian I. Mitroff2

The future of the corporation. According to Michael


Moores film, Capitalism: A Love Affair, and from many
of the interviews he has, capitalism is seen as evil.
Recently in South America Pope Francis told the people
that behind todays idol the pursuit of money and greed
there is incredible pain, death and destruction. So many
do without because of the global imbalance of the haves
and have-nots. He related this imbalance to the stench
that Saint Basil of Caesarea (329-379 CE) noted and who
called it the dung of the devil. No doubt, seeing people
crushed at the expense of capitalism is a tough pill to
swallow for most of us, even with Moores obvious biased
presentation. But will we rethink what work means so
that such a stench doesnt keep happening? Will we
rethink the current cosmology of work that creates the
ongoing injustices and imbalances? Will we make room
for a greater sense of the common good? Can we tame
our shadows that reinforce money and greed? Have we
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Will we be successful in the future balancing


what we do (the commodity-based vision of work) and
also who we are (the meaning-based vision of work)?
Will we be able to recognize that work is not simply
defined and described as job but also occurs because
people make it happen? Not only that, but will we begin to allow employees to embrace the contours of their
personal meaningfulness and purpose (a spiritual and
subjective reality) in the contours of making the company
successful and profitable (an objective reality)?
I want to include two quotes more deliberately from
Rushkoff's work:
In short, mass production led to mass marketings which in turn
required a mass media capable of delivering all that marketing across great nations and beyond. At each step of the way
human relationships were further mediated through capital,
products, or myths. Collectivist impulses were shunned in favor
of strident individualism and personal achievement. Dreams of
achieving status through social participation were replaced by
dreams of purchasing status through private acquisition. For
corporate industrialism to work as an economic model, people
would have to be sold on individuality and personal freedoms
as the paramount human goals--even if this actually meant a
more isolated and alienated existence.

and,

But it's a difficult moment to try to return to being human

50

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