Manual Vos3000 Eng (v2.1.2.6) Remove Pass

VOS3000
Reference Manual
Version 2.1.2.6
2011.03
Copyright 2005-2011 Kunshi Network Technology Co., Ltd.

All Rights Reserved.
http://www.linknat.com
Contents
1 How to use the manual?......................................................................................................... 1
2 Operation Guide........................................................................................................................2
2.1 Login..................................................................................................................................3
2.2 Rate Management......................................................................................................... 4
2.2.1 Rate Group Management.................................................................................4
2.2.2 Rate Management..............................................................................................6
2.3 Package Management..................................................................................................9
2.3.1 Package Group Management......................................................................... 9
2.3.2 Package Free Duration Management......................................................... 10
2.3.3 Package Period Rate Management............................................................. 11
2.4 Account Management................................................................................................ 12
2.4.1 General Account............................................................................................... 12
2.4.2 Payment.............................................................................................................. 15
2.4.3 Agent Account...................................................................................................16
2.4.4 Billing................................................................................................................... 17
2.4.5 Authorization Management.......................................................................... 18
2.4.6 Number Section Limitation............................................................................20
2.5 Operation Management............................................................................................ 21
2.5.1 Gateway Operation.......................................................................................... 21
2.5.2 Phone Operation.............................................................................................. 46
2.5.3 Business Analysis.............................................................................................. 65
2.5.4 Current Call........................................................................................................ 68
2.5.5 Call Performance...............................................................................................70
2.5.6 Registration Management............................................................................. 73
2.5.7 Domain Management..................................................................................... 74
2.5.8 Phone Service.................................................................................................... 75
2.5.9 Soft Switch Management............................................................................... 76
2.6 Audio Service................................................................................................................ 81
2.6.1 Public Audio....................................................................................................... 81
2.6.2 Built-In Audio.....................................................................................................83
2.6.3 Language Management..................................................................................84
2.6.4 Direct/Callback.................................................................................................. 85
2.6.5 IP PBX...................................................................................................................92
2.6.6 Conference......................................................................................................... 96
2.6.7 Value Added.................................................................................................... 104
2.7 Data Query...................................................................................................................111
2.7.1 CDR.....................................................................................................................111
2.7.2 Payment Record..............................................................................................113
2.7.3 Bill Query...........................................................................................................114
2.7.4 Cards Query..................................................................................................... 120
2.7.5 Clearing Query................................................................................................ 122
2.8 Data Report................................................................................................................. 125
2.8.1 Bill Report......................................................................................................... 126
2.8.2 Cards Report.................................................................................................... 132
2.8.3 Clearing Report............................................................................................... 134
2.8.4 Report Management..................................................................................... 137
2.9 CDR Analysis............................................................................................................... 138
2.9.1 Connect Analysis.............................................................................................138
2.9.2 Interrupt Analysis............................................................................................139
2.9.3 Area Analysis....................................................................................................140
2.9.4 Call Distribution.............................................................................................. 141
2.9.5 Historical Performance..................................................................................142
2.9.6 Gateway Performance................................................................................... 143
2.9.7 Period Connect Analysis............................................................................... 144
2.9.8 Gateway Area Analysis.................................................................................. 145
2.10 Cards Management.................................................................................................148
2.10.1 Phone Card.................................................................................................... 148
2.10.2 Inuse Phone Card......................................................................................... 150
2.10.3 Bind Number................................................................................................. 151
2.11 Alarm Management................................................................................................ 152
2.11.1 Alarm Setting.................................................................................................152
2.11.2 Current Alarm................................................................................................158
2.11.3 History Alarm.................................................................................................159
2.12 System Management..............................................................................................160
2.12.1 User Management....................................................................................... 160
2.12.2 System Log.....................................................................................................162
2.12.3 System Parameter........................................................................................ 163
2.12.4 System Information..................................................................................... 164
2.12.5 Data Maintenance........................................................................................165
2.12.6 Online User.................................................................................................... 166
2.13 Number Management............................................................................................167
2.13.1 Number Section Query............................................................................... 167
2.13.2 Mobile Area................................................................................................... 168
2.13.3 City Code........................................................................................................ 169
2.13.4 Area Information.......................................................................................... 170

2.13.5 Number Transform...................................................................................... 171
2.13.6 Caller List........................................................................................................ 172
2.13.7 Callee List........................................................................................................173
3 Supplement............................................................................................................................ 174
3.1 Filters.............................................................................................................................174
3.2 Shortcuts...................................................................................................................... 174
3.3 Cell Colors....................................................................................................................174
3.4 Rewrite Rules...............................................................................................................176
3.5 Parameter Specification........................................................................................... 178
3.5.1 Soft Switch Parameter................................................................................... 178
3.5.2 IVR Parameter..................................................................................................184
3.5.3 System Parameter...........................................................................................189
3.6 Call Track...................................................................................................................... 191
3.6.1 Terminations caused by the server............................................................192
3.6.2 Terminations caused by VoIP devices.......................................................194
4 Server Maintenance..............................................................................................................199
4.1 Start Service.................................................................................................................199
4.2 Stop Service.................................................................................................................199
4.3 Restart Service............................................................................................................ 199
5 Installation...............................................................................................................................200
6 System Requirements.......................................................................................................... 201
Chapter 1: How to use the manual
1 How to use the manual?

This manual is for VOS3000 VoIP operation supporting platform version 2.1.2.4.
This section introduces the organization and symbols of the manual.
In this manual there are illustrations for each operation for users reference.
Main chapters of the manual include:
Chapter 1: Operation Guide. A detailed introduction to all functions of
client.
Chapter
2:
Supplement.
Supplementary
information
on
functional
operations.
Chapter 3: Maintenance. Descriptions on How to start, stop, restart
services.
Chapter 4: Installation. A general introduction to install VOS3000 client.
Chapter 5: System requirements. The minimum requirements for install
client.
Symbols
<>
Texts and elements visible in client interfaces.
Tips for users' reference.
**
General information to help users fulfill certain operation.
***
Important information to avoid unnecessary loss.
Illustration of the client interface
Status Indicator
Toolbar
Table
Filter
s
Navigation
Current Table
Concurrency/CDR
Chapter 2: Operation Guide
2 Operation Guide
In VOS3000, most data managements can be completed through sheets.
Sheets can be opened by double-clicking corresponding nodes in <Navigation>.
The following operations are supported:
Open: Open current Management page.
Filter: Get current configuration from server.
Copy: Copy the currently selected sheet line into the clipboard.
Paste: Paste the line in the clipboard into a sheet with the same type.
Add: Insert new lines.
Delete: Delete sheet lines. If the data are at the server, the selected lines
will be marked as to be deleted.
Apply: Send currently specified operations (such as add, delete and modify)
to the server to carry out.

(*** Before clicking apply, all the operations of data are saved only at the client
end and will not affect the server's data; closing the management page would
discard these operations.)
Export: Export the current sheet into local files.
Import: Import data from local files into the sheet (supported by a few
types of sheets)
Batch data operations can be fulfilled by copy, paste and column
Filling Downwards functions supported by spreadsheets in VOS3000. See the
illustration below:
2.1 Login
Upon running VOS3000 client, the login dialogue will be shown.
Server IP: IP address of the remote server.
User Name: User names allowed by the platform.
Password: User password allowed by the platform.
The system will record IPs typed by users for later use. Users can also delete
these historical servers IP. The initial User Name and Password are both admin.
2.2 Rate Management

2.2.1 Rate Group Management
How to Start
Double-click <Navigation><Rate Management>
Table Items
Rate-Group Name: The name of the rate group. When new accounts are
created, one rate group must be specified and the name here will be used to
identify the groups.
(*Try to choose more informative names that remind people of the rate's details)
Number of Rates: The number of rates contained in the group.
Equivalent Time to 60 seconds for Calling Card: For Calling Card Only.
Memo: Additional comments.
Number of Using Account: The number of accounts using this rate group.
Create User: The name of the user who created this rate group.
Other Operations
Double-click the numbers at <Number of Rates> to enter the rate
management page.
Double-click the numbers at <Number of Using Account> to enter the
account management page.

Right-Click Menu
Open: Enter the rate management page.
Authorization: Enter the authorization management page.
(* You can simultaneously select multiple rate groups).
(** For agent, when login system, only those rate groups in the <Authorization>
lists will be shown. As illustrated above, this rate group can be seen by "agent1",
"agent2" and "agent3".)
2.2.2 Rate Management
How to Start
Select a line in the rate group management page and choose <Open> in
the right-click menu.
Double-click the <Number of rates> in the rate group management page.
Table Items
Rate Prefix: The prefix of the called number which matches this rate.
(* The longest matching prefix will be used. For example, if there are two rate prefix,
0 and 01, the number 01117 will be match to 01 since it is the
longest pattern that matches 01117).
Area Prefix: Also used for rate matching, Area Name will be shown
according this, please refer to <Number Management><Area Information>.
Rate Type: Available options are Net, Local, National and
International.
(* The type will not only be shown in CDR, but also used in many filters and
statistics. Please correctly specify the rate type. Meanwhile, this type will be
checked before calling. If a caller does not have the authorization to call the type of
number specified here, the call will be banned).
Area Name: The area corresponding to the rate prefix
Section Rate:
Serial Number: Time section.
Money Amount: Money of this section.
Charged Duration: charge time.
(* Section Rate will be used first, sessions that exceeds this time will be charged
according to the <Billing Rate> and <Billing Cycle>. If none section is set, the
<Billing Rate> and <Billing Cycle> will be used from the beginning. (Unit: Second))
Billing Rate: The fee charged for every Billing Cycle (Unit: Dollar)
Billing Cycle: The session time that exceeds the First Time Duration will
be divided into units with length specified here. When the time cannot be divided
clear, it will be rounded up to the nearest integer.
(* An example: if the First Time Rate is 0.21, the First Time Duration
is 180, the Billing Rate is 0.15, and the Billing Cycle is 60, then
according to this rate, a session that lasts 250s will be charged 0.21 + 0.15 * 2 = 0.51
Dollar)
Lock Type: Enable or Disable the rate.
Billing Rate for Calling Card Prompt: Used for IVR prompt remaining
duration.
Billing Cycle for Calling Card Prompt: Used for IVR prompt remaining
duration.
Other Operations
The table supports <Import> and <Export> operations.
(* Refer to the exported files for the import format.)

Right-Click Menu
Add Start Bit of Prefix: When selected lines are in the status of to be
added, the function can be used to modify their initials.
Delete Start Bit of Prefix: When selected lines are in the status of to be
added, the function can be used to modify their initials.

(* Some international rate list use nonstandard initials. These functions can be used
to adjust the initials after import)
Tips
When creating rate policies for national calls, try to use rate prefixes like
01 -- 09 instead of using a single 0. Otherwise, if the international rate

policies are incomplete, some international calls might be matched to 0 and
misclassified as national calls.
2.3 Package Management

2.3.1 Package Group Management
How to Start
Double-click <Navigation><Package Management>
Table Items
Package Name: The name of the package.
Rent Period: Value of time.
Rent Unit: Day/Month/Year
Rent Fee: Package cost.
Period Rate: The rate of a certain time period. Double-click to open the
Period Rate Management. Please refer to the next section for details.
Free Duration: Free sessions provided by the package. Double-click to edit
Free Money Amount: Gift money provided by the package. Double-click to
it.
edit it.
(* The Free Duration will be used first, then the Free Money Amount.)
Memo: Additional comments.
Create User: The name of the user who created this package.
2.3.2 Package Free Duration Management
How to Start
Double-click <Navigation><Package Management><Package Free
Duration Management>
Table Items
Rate Prefix: The prefix of Free Duration.
Free Duration: Free time for the prefix.
Billing Cycle: Charge cycle.
Memo: Comments on the package.
Right-Click Menu
Authorization (* Please refer to: Rate Group Management)
10
2.3.3 Package Period Rate Management
How to Start
Double-click the numbers at the <Package Management> <Package
Period Rate>
Examples:
The rate in the weekends is 0.05.
The rate from 23:00 to 8:00 is 0.3 and 0.4 for the rest of the time
The rate from 00:00:00, May 1st, 2009 to 21:00:00, May 7th, 2009 is 0.4.
(*** The start and expiration time for yearly periods are different from those for
weekly or monthly ones).
11
2.4 Account Management

2.4.1 General Account
How to Start
Double-click <Navigation><Account Management>
Table Items
Account ID: The unique identification of the account. This must be unique
and cannot be modified once the account is created.
Account Name: The name of the account (such as the full name of the
user).
Current Balance: The current balance of the account.
Overdraft Limit: The maximum credit of the account.
Billing Rate: The rate group for billing.
Private Rate: Rate for this account only, if billing rates contains private rate,
the lower will be chosen.
Today Consumption: Today's consumption.
Number of Gateway: Non-editable. The number of gateways under this
account. Double-click to enter the gateway management page of this account.
Number of Phone: Non-editable. The number of phones under this
account. Double-click to enter the phone numbers management page of this

account.
12
Number of Inuse Phone Card: Non-editable. It shows the number of phone
cards under this account.
Number of Package: Non-editable. It shows the number of packages
subscribed by this account.
Package Status: Non-editable. The number of packages effected.
Agent ID: The <Account ID> of its parent account. The parent account
must exist. Upon designation, the parent account will become the Agent type.
Customer Information: Information about the customer. Click <Edit> to
change.
Phonebook: Non-editable. The number of this accounts phonebook.
Double click to enter short number settings.
Account Category: <Account> or <Agent>. Non-editable. When an
account has sub accounts, it automatically becomes an agent.
Account Type: General, Phone Card or Settlement.
Memo: Comments on the account.
Account status: <Normal> or <Locked>.
Expiry Date: The expiration date of the account.
Date of Open Account: Non-editable. The date when the account is
created.
Other Operations
Double-click the number at <Number of Gateway> to enter <Gateway
Management> page for the account.
Double-click the number at <Number of Phone> to enter <Phone Number
Management> page.
Double-click the number at <Number of Inuse Phone Card> to enter
<Phone Card Management> page.
Double-click the number at <Number of Package> to manage the
packages subscribed by the account.
Double-click the number at <Package Status> to edit the effected package
of the account.
Right-Click Menu
Disable account: Disable the account and all its sub accounts. Phone
Numbers belonging to these accounts will not be able to make phone calls.
Enable account: Enable the disabled account
(*** If an account is deleted, its phone, gateway and in use phone card will
belong to no account.)
13
2.4.1.1 Customer Package Management
How to Start
Double-click <Navigation><Account Management><Number of
Package>
Tips
Add packages for the account, set the start and expiration date of
packages, lease type, lease rent, period rate, free duration and free money amount.
(** The <Invalid Time> is the date after which the package cannot be
subscribed. For example, if a monthly lease has Effective Date (2010-9-2) and
Invalid Time (2010-9-15), on the 2th of September, the package will be subscribed,
and effective through 2010-9-2 to 2010-9-30. But after September 15th, the
package will not be available for subscription. That means this package cannot be
used in October.)
14
2.4.2 Payment
How to Start
Double-click <Navigation><Account Management>Select an account
Click <Payment> in the right-click menu.

Operation Details
Type of payment: Type of payment. If the phone card is selected, the card
number and password will be asked.
Payment type: <Payment>/<Credit>/<Make Zero>.
Amount: The amount of payment.
Memo: Comments will be kept as historical records.
(* Historical payments can be view in the payment record page)

(* Payment will change account's expiration. Please refer to system parameter:
SERVER_ACCOUNTEXPIREDELAYAFTERPAYMENT)
15
2.4.3 Agent Account

Agent accounts differ with ordinary accounts in that there are accounts
belonging to agent accounts. Once an account becomes an agent account, it will
occur in the navigation tree. Double-click the agent account in the navigation tree
to open the <sub account Management>.
(* Use the filter <Direct> and <All>, respectively, to show the directly sub
accounts and all (direct and indirect) affiliations of the account.)
16
2.4.4 Billing
Phones, gateways and bind numbers will be charged according the account
they currently belong to. If the number being called does not match any rate, the
call will be terminated. And the cause of such termination will be shown in CDRs.
When the account belongs to other accounts, the call will cause the agent account
to be charged according to its own rate (this backtracking process ends up at
accounts that belong to no other accounts). If the billing turns the account or any
of its agent accounts into disabled status, the phones, gateways and bind
numbers will no longer be able to make calls.
17
2.4.5 Authorization Management
How to Start
Click <Authorizations> in the right-click menu

Operation Details
Authorizations
Add/Delete/Modify Account: The right to create delete or modify

accounts.
Add/Delete/Modify Phone: The right to manipulate phones belonging

to the account.
Delete/Modify Phone Card: The right to manipulate phone cards

belonging to the account.
Add/Delete Gateway: The right to manipulate gateways belonging to

the account.
Modify Gateway Information: The right to modify information about

gateways except capacity.
Modify Gateway Capacity: The right to modify the number of lines.
Payment For This Account: The right to perform payment for the
18
current account (including changing the amount of overdraft).
Payment for Sub Accounts: The right to pay for the sub accounts.
(* This function is usually used to facilitate agent development. An
agent user can have an agent-typed account in the system.
Administrators can create one or more accounts for them, limiting
their rights to recharge their own account, yet granting those
authorizations to add new accounts, phones and gateways, and to
recharge their sub accounts. The agent can create new accounts for its
sub-agents. The agent account can only manipulate its sub accounts.
Note that, accounts created by agent accounts must be designated to
an agent account, and the creator must have the authorization to
manipulate the designated agent account. Users logged in with an
agent account can only see those accounts that authorized to the
agent. This restriction applies to all account-related operations.)
19
2.4.6 Number Section Limitation
How to Start
Click <Authorizations> in the right-click menu

Operation Details
Begin Number: The smallest number of the segment (including the
number itself).
End Number: The largest number of the segment (including the number
itself).
(* Number restriction specifies the phone numbers that can be added to the
current account, in order to avoid competition of number resources among
agents.)
(* If account type is agent, the numbers of its sub accounts should also be
in this range. Otherwise there will be error prompt from the system. If the account
type is ordinary, the appropriate number segments will automatically added by
the system.)
20
2.5 Operation Management

2.5.1 Gateway Operation
2.5.1.1 Routing Gateway
How to Start
Double-click <Navigation><Operation Management><Gateway
Operation><Routing Gateway>
Table Items
Gateway ID: The unique ID of the device, used for the authentication of
dynamic gateways. For static gateways (usually relay gateways), the only
requirement is that their IDs do not conflict with one another.
Gateway Prefix: When the number being called is not registered in the
system, the call will be routed only to gateways which match the prefix specified
here. Multiple prefixes can be specified, separated by commas. Different gateways
can be designated with the same prefix. When conflict occurs, the gateway will be
chosen according to following numbers (the smallest comes first): Priority number,
the ratio of the number of current calls to the number of channels, the number of
historical calls, and the gateway ID.
Prefix mode (for Routing Gateway only):
Extension: Shorter prefixes will be tried if the routing gateway matched

by this prefix cannot deliver the call.
21
Expiration: No more prefixes will be tried if the routing gateway

matched by this prefix cannot deliver the call.
Examples:
If the prefix mode of gw2 is set to Terminal, the prefixes being tried for
the number 90080001 will be gw2 and gw4 in order.
If the prefix mode of gw2 is set to Continual, while others remain the
same, the prefixes being tried for the number 90080001 will be gw2,
gw43, gw3, and gw1 in order.
Gateway Group: The group which gateway belongs to.
Lock Type: <No Lock> or <Bar All Calls>.
Line Limit: Lines of this routing gateway.
Priority: When the prefixes are the same, gateway with high priority will be
used firstly.
His Soft Switch: Specify the soft switch used by this routing gateway.
Additional Settings
Normal:
Gateway Type
Static: No registration is required. These are usually relay

gateways (i.e. Routing Gateway). Static IP addresses and ports
22
can be specified for them.
Dynamic: Registration is required before use.
Registration: Register to other server, please refer to

<Registration Management>.
Local IP: Set IP of local network used for sending, use <Auto> to
choose by Linux routing table.
Protocol: H323 or SIP
IP: Gateway's IP
Local IP
Signaling Port
Media proxy: See the descriptions in <Phone Management>

<Supplementary services>.
RTP Interrupt Detection
Conversation Limitation(Second)
Encryption: Check to enable.
Signaling Length
The longest time for the call to be stayed in the signaling

status. When the timeout is exceeded, the system will switch a
gateway if it is in the Setup or CallProceeding status,
and will hang up the call if it is in the Alerting status.
Stop Switch Gateway when RTP Start
Switch Gateway Until Connect
Real Time Computing ASR: Enable this to use ASR when sorting.
Real Time Computing ACD: Enable this to use ACD when sorting.
Check Rate
Sort by Lowest Rate per Second: Use rate per second when
sorting.
Lowest Profit Rate Limit: Lock this gateway when profit below
settings.
Routing Prefix:
23
Routing Caller Prefix Mapping
Allow: Prefixes of the caller numbers allowed to pass through

(left blank to allow all numbers)
Forbidden: Prefixes of the caller numbers disallowed to pass

through
(*** Only one of the Allow and Forbidden options can

be chosen)
Routing Callee Prefix Mapping
Allow: Prefixes of the called numbers allowed to pass through
Forbidden: Prefixes of the called numbers disallowed to pass

through
Rewrite Rules for the caller number: Rewrite Rules for the caller
number when called out through this gateway.
Rewrite Rules for the called number: Rewrite Rules for the called
number when called out through this gateway.
Period Control
Period Rewrite Rule
24
Begin Time: Time when the Rewrite Rule comes into effect.
End Time: Time when the Rewrite Rule expires.
Mode
The called: The Rewrite Rule applies to the called number
The caller: The Rewrite Rule applies to the caller number
Rewrite Rule: The content of the rule
Period Call Restriction
25
Begin Time: Time when the rule comes into effect.
End Time: Time when the rule expires.
Operation
Forbidden:
Forbidden
operations
for
the
matched
prefixes.
Allow: Allow operations for the matched prefixes.
Mode
The caller: Matches the prefixes of the caller numbers
The called: Matches the prefixes of the called numbers
Number Prefix: The prefix of the number. Multiple prefixes can

be specified, separated by commas.
Period Capacity
Begin Time: Time when the rule comes into effect.
End Time: Time when the rule expires.
Capacity: The maximum number of channels allowed for this

period.
Protocol
H323
26
Q.931 NumberingPlan
Q.931 NumberType
See the descriptions in <Phone Management> for details

about signaling checkboxes.
SIP
Reply Address
Request address
27
G729 Negotiation Mode
G729 annexb
G723 annexa
Enable Timer Protocol
Enable 100rel
Allow T38
DTMF
DTMF Receive: Specifies the way by which DTMF signals are

received. The <All> option is recommended, which asks the
system to accept all kinds of DTMFs. Once a certain kind of
DTMF is received, this channel will accept the same kind of
DTMFs only, thus effectively avoiding duplicate receptions.
Payload: The payload value in RTP, for the DTMF of the

RFC2833 mode.
DTMF Send(H323): It is set to <Auto> by default, indicating

that the system would determine the best way to send DTMFs
based on the receivers capacity. If the receiver provides no
capacity set, the system will send according to the default
mode. The RFC2833 mode can only be specified for media
proxy.
DTMF Send(SIP): It is set to <Auto> by default. The details are

the same as those of <DTMF(H323) sending> described
above.
28
Codec
H323
Auto Negotiation: Determined by Caller and Callee.
Soft switch Specified: Codec can only be sent.
(** Select one codec, then double click to add or remove. )
SIP
Auto Negotiation: Determined by Caller and Callee.
29
Soft switch Specified: Codec can only be sent.
(** Select one codec, then double click to add or remove. )
Others
Number Length Limit
Caller Number Allowable Length: The lengths of the caller

numbers allowed to pass through the gateway (e.g. fill in 11,
14 to allow numbers of 11 digits or 14 digits only.)
Callee Number Allowable Length: The lengths of the called

numbers allowed passing through the gateway.
(** Left blank to allow numbers of all length to pass through,
and fill in 0 to allow no numbers to pass through.)
Black and White List
Caller List
Callee List
Number Restriction on Callee:

<None>: No restriction.
<Phone Number>: Allow call platform's phone numbers only.
<Other Number>: Allow call numbers except platforms phone
number.
Callee Transform
Allow Callee Transfer
Enable Phone Display Number: When caller is phone, check to use

phones display number, uncheck to use phone number.
30
Allow Callee Transfer: Allow callee transfer number to pass this

gateway.
IP address: See descriptions in the <Additional Settings>
Configuration Password: The password used for gateway registration,
which is also the password used for Web configuration.
Self Service Password: The password used for Web Query.
Memo: Comments on the gateway
Routing Settlement Account ID: The billing account charged when the
gateway is called.
Routing Settlement Account Name: The name of the billing account.
Routing Settlement Account Balance: The balance of the billing account
Other Operations
Double-click the content of <Routing Settlement Account Name> to open
the account management page for this account.

Right-Click Menu
Current Call: Open the list of <Current call> for this gateway
Condition Monitoring: Monitor the gateway status and show the
connection information of this gateway in the <Gateway Status> page.
Connect Analysis: Open <Connect Analysis> sheet for this gateway.
Interrupt Analysis: Open <Interrupt Analysis> sheet for this gateway.
Alarm Monitoring: Open <Routing Gateway Alarm> settings for selected
gateways.
Total Gateway: Get total capacity of the selected gateways.
Filling Downwards
Random Generate: To generate password.
31
2.5.1.2 Mapping Gateway
How to Start
Management><Mapping Gateway>
Table Items
Gateway ID: See the descriptions in <Routing Gateway>.
Lock Type: See the descriptions in <Phone Management>.
Authorization Type: See the descriptions in <Phone Management>.
Capacity: The number of concurrent calls allowed by the gateway.
Routing Gateway Group: Allow or Forbidden.
His Soft switch: See the descriptions in <Routing Gateway>.
Additional Settings
Normal
32
Gateway Type
Dynamic: Registration is required.
Static: Gateway mapping is achieved directly through IP

addresses.
IP: IP addresses of mapping gateways. Multiple addresses can be

specified, separated by commas.
Process Timeout: The maximum time waited after the call has
reached the gateway. If the connection has not been establish
within the time limit, the system server will send a reject signal to
the mapping gateway. Set 0 to indicate that there is no
proceeding timeout.
Conversation Limitation
Media Proxy: See the descriptions in <Routing Gateway>.
RTP Interrupt Detection:
See
the
descriptions in <Phone
Management>.
Real Time Computing ASR
Real Time Computing ACD
Lowest Profit Rate Limit: This gateway will be locked if profit below
this value.
First Routing Strategy for Routing
None: System Default.
ASR: Sort by ASR.
Lowest Rate per Second: Sort by rate per second.
Second Routing Strategy for Routing
Billing Method for Callee Call Transfer: See the descriptions in

<Phone Management>.
33
Conversation Limitation: See the descriptions in <Routing

Gateway>.
Caller Number Allowable Length: The lengths of the caller

numbers allowed to pass through the gateway (e.g. fill in 11,
14 to allow numbers of 11 digits or 14 digits only)
(* Left blank to allow numbers of all length to pass through, fill
in 0 to forbidden all.)
Callee Number Allowable Length: The lengths of the called

numbers allowed passing through the gateway.
Caller List
Callee List

<Phone Number>: Allow call platforms phone numbers only.
number.
Allow Phone Number Billing
Enable Phone Settings
Allow Bind Number Billing: Billing according to the account that

the caller belongs to, instead of the setting of the gateway itself.
Caller Transform
Mapping Prefix:
Mapping Caller Prefix Mapping: See the descriptions in <Routing

Gateway>.
Mapping Callee Prefix Mapping: See the descriptions in <Routing

Gateway>.
Mapping Caller Rewrite Rule: See the descriptions in <Routing
34
Gateway>.
Mapping Callee Rewrite Rule: See the descriptions in <Routing

Gateway>.
Period Control: See the descriptions in <Routing Gateway>.
35
Protocol
H323
Replace Failed Reason: Specify the error message sent to the

mapping gateway when the call cannot be established.
Q.931 ProgressIndicator: See the standard reference for H323.

See the descriptions in <Phone Management> for details
about signaling checkboxes.
Caller: CallingPartyNumber/SourceAddress/Display
Callee: CalledPartyNumber/DestinationAddress
Fast Start: Check to enable.
H245Tunneling: Check to enable.
Allow T38: Check to include T38.
Send Call Proceeding Immediately: Check to send call

proceeding when receives setup.
Convert Trying: Check, if caller uses H323 and callee uses SIP,
when callee returns Trying, VOS will send Call proceeding to
caller.
Change 183(SDP) To Alerting: Check, if caller uses H323 and

callee uses SIP, when callee returns 183 with SDP, VOS will
send Alerting to caller; Uncheck, VOS will send Call
proceeding to caller.
36
SIP
Reply Address
Request Address
Caller
Callee
G729 annex b
G729 annex a
Replace Failed Reason: Specify the error message sent to the

mapping gateway when the call cannot be established.
Remote Ring Back Mode: See the descriptions in <Phone

Management>.
Call Authentication Mode: See the descriptions in <Phone

Management>.
DTMF
DTMF Receive: Specifies the way by which DTMF signals are
37
received. The <All> option is recommended, which asks the

system to accept all kinds of DTMFs. Once a certain kind of
DTMF is received, this channel will accept the same kind of
DTMFs only, thus effectively avoiding duplicate receptions.
Payload: The payload value in RTP, for the DTMF of the

RFC2833 mode.
DTMF Send (H323): It is set to <Auto> by default, indicating

that the system would determine the best way to send DTMFs
based on the receivers capacity. If the receiver provides no
capacity set, the system will send according to the default
mode. The RFC2833 mode can only be specified for media
proxy.
DTMF Send (SIP): It is set to <Auto> by default. The details are

the same as those of <DTMF Send (H323)> described above.
Codec: See the descriptions in <Routing Gateway>.
Others
38
IP: See the descriptions in <Additional Settings>.
Account ID: The number of the billing account for this mapping gateway.
Account Name: The name of the billing account for this mapping gateway.
Configuration Password: See the descriptions in <Routing Gateway>.
Self Service Password: See the descriptions in <Routing Gateway>.
Priority: See the descriptions in <Routing Gateway>.
Memo: Comments on this gateway.
Other Operations
Double-click the content of <Account Name> to open the account
management page for this account.

Right-Click Menu
See the descriptions in <Routing Gateway>.
39
2.5.1.3 Gateway Group
How to Start
Management><Gateway Group>
Table Items
Gateway Group Name: The name of gateway group.
Line Limit: Total capacity of the gateway group.
Number of Routing Gateway: Double-click to manage.
Number of Mapping Gateway: Double-click to manage.
Memo
40
2.5.1.4 Online Routing Gateway
How to Start
Management><Online Routing Gateway>

Table Items
Gateway ID: The device ID of gateway.
Gateway Prefix: The prefix of gateway.
Number of Calling: The number of current sessions maintained by the
gateway and the total capacity of it.
Line Limit
Routing ASR
Routing ACD
Registered IP: The current IP of the gateway.
Registration Time: The server time of the platform's most recent
registration.
Update Time: The time of the most recent confirmation that the platform is
online.
Duration: The time elapsed since the most recent registration (for dynamic
gateways). (* There is no Time elapsed item for static gateways.)
Encryption Type: The type of encryption used by the gateway.
Local IP
41
Register Name
Soft switch IP: The IP of soft switch that the gateway registered.
Soft switch Name: The name of the soft switch that the gateway registered.
Right-Click Menu
Current Call: Open the <Current call> page for this gateway.
42
2.5.1.5 Online Mapping Gateway
How to Start
Management><Online Mapping Gateway>

Table Items
Gateway ID: The device ID of gateway.
Number of Calling
Line Limit
Mapping ASR
Mapping ACD
Registered IP: The current IP of the gateway.
Registration Time: The server time of the platforms most recent
registration.
Update Time: The time of the most recent confirmation that the platform is
online.
Duration: The time elapsed since the most recent registration (for dynamic
gateways). (* There is no Time elapsed item for static gateways.)
Local IP
Soft switch IP: The IP of soft switch that the gateway registered.
43
2.5.1.6 Gateway Status
How to Start
Double-click <Navigation> <Operation Management> <Gateway
Management><Gateway Status>
Choose a routing gateway in the <Gateway Management> interface and
right-click <Condition Monitoring>. The status of the routing gateway will be
shown in the <Gateway Status> page.
Table Items
Gateway ID: The unique ID of the device.
Total Calls: The number of all calls processed up to now.
Total Connected: The number of successful connections and its ratio to the
number of all calls.
Callee Rejected: The number of rejections from the called and its ratio to
the number of all calls.
Trunking Error: The numbers of connection failures caused by relay errors
and its ratio to the number of all calls.
Network Error: Failure caused by network errors, such as the loss of
responses from the relay, or the termination of TCP connections.
Caller Abandon: The calls given up by the caller.
Average Talk Time: The total session time divided by the number of calls.
Total Talk Time: The sum of all session times. (Unit: second)
44
IP: The IP address of the gateway.
Starting Time: The time of the last reset of statistics.
45
2.5.2 Phone Operation

2.5.2.1 Phone Management
How to Start
Double-click <Navigation> <Operation Management> <Phone
Operation><Phone Management>
Table Items
Phone Number: The number used as caller ID and the called number for
the terminal
Configuration Password: The password used for terminal registration (In
the H323 protocol, it will be the H323ID)
Display Caller ID: The caller ID shown at the called end.
<Remote-Party-ID> to use the number of the original caller.

<Display> to use number in From field of SIP message.
Lock Type:
No Lock: None restrictions to the terminal.
Bar Outgoing: The terminal is not allowed to call out.
Bar Incoming: The terminal is not allowed to be called.
Bar All Calls: The terminal is denied from any service.
Authorization Type: When a call is initiated by this number, this type will be
compared with the <Rate Type> of the rate. If the <Rate type> of the matching
46
rate has higher precedence than the type specified here, the call will be denied.
(* The precedence of authorization is: International call > Domestic call > Local call
> Net call)
Monthly Consumption
Monthly Min: Consumption at least per month.
Monthly Max: Consumption at most per month.
Billing Rate: Private rate of the phone.
Supplementary Service:
Display Caller ID: Display the caller's ID.
Call Forwarding: Forward the calls.
Do Not Disturb: Reject all calls.
Call Forwarding Unconditional: Forward all calls to specified number.
Call Forwarding No Reply: Forward calls to specified number when the

call is not answered or the phone is out of connection.
Call Forwarding On busy: Forward incoming calls when the phone is

busy.
Call Forwarding On Period: Forward calls in specified time period.
Forward Display Number:
Default: Use <Soft Switch Management><Additional

Settings><System Param>
<SS_CALLFORWARDUSINGORIGINALCALLER>.
Original Caller
Local Number
47
Polyphonic Ringtone
Transmit Polyphonic Ringtone: If the device has its own ring, transmit
it to the caller.
Ring Name: If empty, default ring will be used.
Voice Prompts for cant Connect: Default/On/Off
Spots Remaining Duration: Default/On/Off
Insufficient Alarm: Default/Prompt Balance/Prompt Duration/Off
Voice Mail
Check Password: Check to enable password when use voice mail.
Max Items: <Default> will use IVR Parameter

<IVR_VOICEMAILMAXNUMBER>
Preservation Days: <Default> will use IVR Parameter

<IVR_VOICEMAILEXPIREDAY>
Prompt Audio: Default/Customize
Audio File
48
Advanced Configuration
Normal
Phone Type: Static/Dynamic
Encryption
Protocol: SIP/H323
IP: Phone's IP
Signaling port: Phone's signaling port
Local IP
Media Proxy:
Auto: Let the system decide whether enable media proxy

(Recommended)
On: Always enable media proxy
Off: Always disable media proxy
Billing Method for Callee Call Transfer:

(** For example: If A calls B, and B forwards the call to C, and the
Billing for call forwarded by the called is set to By Callee, then
after the call, the system will generate two CDRs: A calls B, and B calls C.
And the CDR for B calling C will be charged on B's account.)
RTP Interrupt Detection:
None: Disable.
Server to Remote: Detect server send to device.
Remote to Server: Detect device to server.
Bi-direction: Any direction no RTP, the call will be stopped.
49
Conversation Limitation(Second)

<Phone Number>: Allow call platforms phone numbers only.
number.
Display Caller Short E164
If phone is offline, try to use Routing Gateway for routing: When the
phone being called is offline, try to find a matching route in the
routing gateway.
Default/On/Off
Lowest Profit Rate Limit
First Routing Strategy for Routing
Second Routing Strategy for Routing
H323
FastStart: Check to enable the FastStart signal; uncheck to disable it.
H245Tunneling: Check to enable the H245mappingsignal; uncheck to

disable it.
H245InSetup: Check to enable the H245InSetup signal; uncheck to
50
disable it.
Send
CallProceeding
immediately:
Check
to
send
back
the
CallProceeding signal right after getting the setup signal of H323

protocol from the caller.
Convert Trying: If the caller uses H323 protocol and the called uses SIP
protocol, check this to send CallProceeding signal to the caller when
the called returns the Trying signal.
Change 183(SDP) to Alerting: If the caller uses and the called uses SIP
protocol, check this to send the Alerting signal to the caller when the
called returns a 183 signal with SDP messages. Uncheck to send back a
CallProceeding signal in this case.

(*** If you are uncertain about the meanings of these options, please
use them after consulting technical supports.)
51
SIP
Reply Address: The address to which the response is sent when SIP
receives a request.
Socket: Send the response back to the requester (Recommended)
Via Port: Send the response to the requesting IP address, using the
port number specified here (For network reasons, some systems
only work with this mode)
Via: Send the response the address specified here (There are
security risks for this mode)
Request Address: The address to which the request is sent after

connection establishment
Socket:
Send
the
request
to
the
address
of
the
caller
(Recommend)
Contact Port: Send the request to the IP address of the caller,

using the port number specified here
Contact: Send the request to the address specified here
Included annexb: Use annexb=no or annexb=yes to negotiate for

G729a and G729b. Otherwise, directly use the descriptions of
52
G729a or G729b to negotiate.
Enable Timer Protocol
Remote Ring Back Mode
If the terminal returns a 183 or a 180 signal, then, by default, the

VOS sends back whatever signals returned by the terminal.
Call Authentication Mode
IP: Allow calling only when the IP address of the caller is registered
in the VOS.
IP address and port: Allow calling only when both the IP address
and the port number of the caller are registered in the VOS.
Authenticate by Password: Allow calling only when the password

from the caller is the same as what is registered in the system.
DTMF
53
Codec
Period Control
54
55
Audio Service
Service Type: None/Direct Callback/IP PBX/Value Added/Conference
56
Direct/Callback
Direct/Callback Service: The name of Direct/Callback service.
Allow IVR to Control Billing Number: If this option is checked, the

phone specified as the billing number by the IVR voice service will
be charged. Otherwise, the current phone number will be charged.
Enable Phone Settings: If IVR voice service of this phone number

specified a billing number, check this option to use the settings,
authorizations, caller IDs of the billing number.
57
IP PBX
Value Added
Use Existing Service: Check to specify service.
Value Added Service: The name of service.
Conference
58
Conference Service: The name of service.
Rewrite Rule: Rewrite Rules for the called number (c.f. Rewrite Rules).
Routing Gateway Group
Account ID: Editable. Designating the billing account for this terminal.
(* Rate of this account will be used to bill and perform authorization checks upon
calling. The operator that edits this number must have authorizations to
manipulate phones of the concerned account)
Account Name: Non-editable. When the account number is correctly set,
the corresponding name of the account will be shown here.

(*Double-click to the account management page for this account.)
Reverse Charging: If On, any call to the number will be charge on this
account, instead of the caller.
Self Service Password: The password used by users to login from the Web
and query bills. When left blank, the <Configuration Password> will be used.
Line Limit: The maximum number of channels for this phone, which limits
the maximum sum of incoming and outgoing calls processed simultaneously.
Phonebook: Number of phone's phonebook.
Phonebook Limit: Max number of phone's phonebook.
Memo: Descriptions to this phone.
59
(* Rewrite Rules can facilitate calling local numbers without area codes and
performing routing in the case of multiple Routing Gateway. For example: If a
Phone in Nanjing wish to call another local phone number without add the code
area 025, we can simply add a Rewrite Rule that replaces * with 025*
and another rule that replace 0* with 0*. Please refer to Rewrite Rules for
details.)
(* Changing the account number will cause changes to the account and the
number segment restrictions of its agent.)
Other Operations
Double-click the content of <Account Name> to open the account
management page for this account.
60
2.5.2.2 Online Phone
How to Start
Double-click <Navigation><Operation Management><Phone Operation>
<Online Phone>
Table Items
Phone Number: The number used by the terminal at registration (used as
the caller ID and the called number)
Number of Calling
Line Limit
Device ID: Model of the device.
Protocol: The protocol used at registration (SIP or H323).
Registered IP: The remote address of the terminal used at the registration.
If the connection is establish through a firewall, this address may be a local address.
Registration Time: The server time of the terminals most recent
registration.
Update Time: The time of the most recent confirmation that the terminal is
online.
Duration: The time elapsed since the most recent registration.
Local IP
Soft switch IP: The information on the soft switch that the gateway
61
registered.
62
2.5.2.3 Phone Account
How to Start
Operation><Phone Account>
Table Items
Phone Number: See the descriptions in <Phone Management>.
Password: See the descriptions in <Phone Management>.
Authorization Type: See the descriptions in <Phone Management>.
Billing Rate: See the descriptions in <Account Management>.
Current Balance: See the descriptions in <Account Management>.
Line Limit: See the descriptions in <Phone Management>.
Account ID: See the descriptions in <Account Management>.
Account Name: See the descriptions in <Account Management>.
Agent ID: See the descriptions in <Account Management>.
63
Creation
Begin Number: The initial number of the phone numbers to be created
Password Length: The length of the password on the phone card to be
created
Number of Cards: The number of cards to be created
Phone Authorization: See the descriptions in <Phone Management>.
Capacity
Account Prefix: The prefix of the account number and account name.
Account Rate: See the descriptions in <Account Management>.
Money Amount: See the descriptions in <Account Management>.
Account Status: Options include <Normal> and <Locked>
Agent ID: The agent account that the phone card account belongs to.
64
2.5.3 Business Analysis

2.5.3.1 Routing Analysis
How to Start
Double-click <Navigation> <Operation Management> <Business
Analysis><Routing Analysis>
Items
Authentication Method:
<Existing Device>: phone or gateway.

<Static IP>: IP of mapping gateway.
Device Type: Phone Number/Mapping Gateway
Table Items
Serial Number: Routing sequence.
Device ID
Device Type
Outbound Caller
Outbound Callee
Detailed Info: like prefix, priority, ASR and so on.
65
Call Analysis
2.5.3.2
2.5.3.2Call
How to Start
Analysis><Call Analysis>
66
Registration Analysis
2.5.3.3
2.5.3.3Registration
How to Start
Analysis><Registration Analysis>
67
2.5.4 Current Call
How to Start
Double-click <Navigation><Operation Management><Current call>
Table Items
Caller: The number of the caller.
Callee: The number of the called.
Calling Gateway: The gateway between the caller and the soft switch.
Called Gateway: The gateway between the called and the soft switch.
Connect Time: The time elapsed since the establishment of the connection.
Duration
Continue Duration: Time elapsed from platform received to call connected.
Connect Delay: Time elapsed from send call to routing response.
Calling Code: The voice encoding used in the session.
Caller Voice Traffic: The voice traffic of caller.
Callee Voice Traffic: The voice traffic of callee.
Caller Coding: Voice encodings supported by the caller (acquired by
analyzing the signals).
Callee Coding: Voice encodings supported by the called (acquired by
analyzing the signals).
Caller Information: The IP and RTP IP of the caller.
Callee Information: The IP and RTP IP of the callee.

68
Caller DTMF: The DTMF mode of the caller.
Callee DTMF: The DTMF mode of the called.
Media Routing: Whether the RTP is routed by servers.
Calling Device Name: The manufacturer of the caller device.
Called Device Name: The manufacturer of the callee device.
Caller Encryption Type: The encryption used by the caller.
Callee Encryption Type: The encryption used by the called.
Soft switch IP: The IP address of the soft switch.
Soft switch Name: The name of the soft switch.
69
2.5.5 Call Performance
70
How to Start
Double-click
<Navigation> <Operation
Management> <Call
Performance>
The call performance chart illustrates changes in the number of concurrent
71
connections in a certain time period. Sampling rate and time period can be
specified by users. The system will begin to draw the chart after the chart is opened
from the navigation tree. If the chart is closed and reopened, it will be drawn from
scratch.
The <Record queue> illustrates the number of call records waiting to be stored.
It is also sampled and drawn according to the specified sampling rate and time
period.
72
2.5.6 Registration Management
How to Start
Double-click <Navigation><Operation Management><Registration
Management>
Table Items
User Name
Authentication Password
Server IP
Signaling Port
Encryption
Register Period
Local IP
His SoftSwitch
Mark
Registration Time
Update Time
Actual Register Cycle
Authentication User
Host Name
SIP Proxy
User-Agent
73
2.5.7 Domain Management
How to Start
Double-click <Navigation><Operation Management><Domain
Management>
Table Items
Domain: The domain name of routing.
IP: Domains IP.
Type: Choose <Dynamic> to check IP every 15 minutes. <Static> wont
check.
Update Time
Memo
74
2.5.8 Phone Service
How to Start
Service>
Table Items
Access Name
Mark
Creation Time: The time of first access.
Access Time: The most recent access.
Access IP: IP of the phone service.
Memo
75
2.5.9 Soft Switch Management
How to Start
Double-click <Navigation> <Operation Management> <Soft Switch
Management>
Table Items
Access Name: The name of the Soft Switch
Mark
Additional Settings:
76
77
78
Creation Time: The time of first access to the Soft Switch.
Access Time: The most recent access to the Soft Switch.
Access IP: The IP address of the Soft Switch.
Memo: Comments on the Soft Switch.
Right-Click Menu
Synchronize Config Data: Synchronize settings of the Soft Switch with
VOS3000.
Current Call: Current sessions on the Soft Switch.
Registration Track
Cancel Registration Track
System Information: Information about the Soft Switch.
79
80
2.6 Audio Service

This menu item will be shown after installing the Kunshi IVR.
2.6.1 Public Audio
How to Start
Double-click <Navigation><Audio Service><Public Audio>
Table Items
Audio Name
(** Special characters like /\\*?"<>|!#%^& and .. are not allowed for the
name.)
Language Directory: The language catalogue of the audio.
Memo: Comments on the voice file.
Memory size: Display of the size of the voice file. (0 indicates the file has
not been uploaded yet.)
Upload File: Specify the local path of the voice file for upload.
Audio File Format: Display the format of the uploaded voice file.
Toolbar
Filter: Filter the items.
Copy: Copy the selected voice information. The actual voice file data will
not be copied.
Add: Add contents to the service (e.g. add rate policies, users, etc.)
81
Delete: Delete selected contents
Import: Import voice files in batch mode. The voices will be automatically
named according to their file names. Supported formats include WAV files (8KHz,
16 bit, monophonic) and TXT files containing voice files.
82
2.6.2 Built-In Audio
How to Start
Double-click <Navigation><Audio Service><Built-In Audio>
Table Items
Audio Name: Built-in voice code for error prompt.
Language Directory: The language catalogue that the added voice belongs
to. If left blank, the voice belongs to the public catalogue.
Memo: Comments on the built-in voice.
Memory Size: The size of the voice file.
Upload File: Specify the local path of the voice file for upload.
Audio File Format: Display the format of the uploaded voice file.
83
2.6.3 Language Management
How to Start
Double-click <Navigation><Audio Service><Language
Management>
Table Items
Directory Name: The name of the language catalogue.
Audio Number: The number of voice files uploaded for this language.
Memo: Information related to the language catalogue.
(* Double-click any number at the <Audio Number> to display the voice files
belonging to the language catalogue.)
84
2.6.4 Direct/Callback
Direct/Callback Service
2.6.4.1
2.6.4.1Direct/Callback
How to Start
Double-click <Navigation> <Audio Service> <Direct/Callback>
<Direct/Callback Service>
Table Items
Service Name: The unique name of the service.
Language Directory: The language catalogue used by the service.
Service Audio: Number of audios.
(* Double-click to display the audio files belonging to the service.)
Additional Settings
85
Call Out Display Number: Options include <IVR Number> and
<Caller>.
Call Out Charge Number: Options include <IVR Number>, <Card
Number> and <Phone Number>.
Call Quick Display Number: Choose whether the <IVR Number> or the
<Caller> number is sent the called for quick calls.

(* IVR number: The access number of the IVR.)
(* The caller number: The phone number of the caller.)
(** These options only take effect when the <Caller ID> is set to
Remote-Party-ID in the <Phone Management>)
Charge Access Fee
Call Out Callee Rewrite Rule: Rewrite Rules of the called number for
calls initiated by the IVR.
Ringing Control
First Time Audio Delay: Set the delay after which the voice will be
played upon access to the IVR. (Unit: second)
Access Alerting Time: Maximum time for call-in ringing (Unit: second)
Alerting End Action: Options include <Connect> and <Hang up>.
(** For callbacks, please choose the maximum ringing timeout, and
<Hang up> after ringing)
Callback
Call Back Charge Number: Options include <Auto>, <IVP Number>,

<Card Number> and <Phone Number>.
86
Call Back Delay: Time waited before calling back (Unit: second).
Access Decline Signaling: Specify the rejection signal for IVR callbacks.
Retry Times: The number of retries for unsuccessful callbacks.
Retry Interval: The time interval between two retries (Unit: second).
Call Back Rewrite Rule: The rewrite rules applied to the called number
during callback.
Device
Memo
Phone Number: Phones which use this service.
87
Direct/Callback Audio
2.6.4.2
How to Start
<Direct/Callback Audio>
Table Items
See descriptions in <Public Audio>.
88
Direct/Callback Template
2.6.4.3
How to Start
<Direct/Callback Template>
Table Items
Template ID: The unique identification of the template.
Template Name
Language Directory: The language catalogue used by the template.
Additional Settings: See descriptions in <Direct/Callback Service>.
Device
89
Direct/Callback Device
2.6.4.4
How to Start
<Direct/Callback Device>
Table Items
Access Name
Mark
Number of Service
(* Double-click to display the services belonging to this device.)
Additional Settings
90
Memo
Creation Time
Access IP
91
2.6.5 IP PBX
IP PBX Service
2.6.5.1
2.6.5.1IP
How to Start
Double-click <Navigation> <Audio Service> <IP PBX> <IP PBX
Service>
Table Items
See descriptions in <Direct/Callback Service>.
92
IP PBX Audio
2.6.5.2
2.6.5.2IP
How to Start
Audio>
Table Items
93
IP PBX Template
2.6.5.3
2.6.5.3IP
How to Start
Template>
Table Items
See descriptions in <Direct/Callback Template>.
94
IP PBX Device
2.6.5.4
2.6.5.4IP
How to Start
Device>
Table Items
See descriptions in <Direct/Callback Device>.
95
2.6.6 Conference
Conference Room
2.6.6.1
2.6.6.1Conference
How to Start
Double-click <Navigation> <Audio Service> <Conference>
<Conference Room>
Table Items
Conference Number
Configuration Password: For Web configuration of the conference and
conference authentication.
User Password: For conference authentication.
Line Limit
Number of Members: Double click to edit members.
96
Service
Device
His Account ID
His Account Name
Recording: Enable/Disable.
Black/White List
Memo
97
Current Conference
2.6.6.2
2.6.6.2Current
How to Start
Double-click <Navigation><Audio Service><Conference><Current
Conference>
Table Items
Conference Number
Access Number
Participants
Participant Type
Join Method: Incoming/Invite
Join Time
Duration
Calling Code
Mute
Device
98
Conference History
2.6.6.3
2.6.6.3Conference
How to Start
<Conference History>
Table Items
Conference Number
Access Number
Participants
Join Time
End Time
Duration
Calling Code
Account ID
Account Name
Agent Account
Participant Type
Join Method: Incoming/Invite
99
Conference Service
2.6.6.4
2.6.6.4Conference
How to Start
<Conference Service>
Table Items
100
Conference Audio
2.6.6.5
2.6.6.5Conference
How to Start
<Conference Audio>
Table Items
101
Conference Template
2.6.6.6
2.6.6.6Conference
How to Start
<Conference Template>
Table Items
See descriptions in <Direct/Callback Template>.
102
Conference Device
2.6.6.7
2.6.6.7Conference
How to Start
<Conference Device>
Table Items
103
2.6.7 Value Added

Value Added Service
2.6.7.1
2.6.7.1Value
How to Start
Double-click <Navigation><Audio Service><Value Added><Value
Added Service>
Table Items
104
Value Added Audio

2.6.7.2
2.6.7.2Value
How to Start
Added Audio>
Table Items
105
Phone Polyphonic Ringtone

2.6.7.3
2.6.7.3Phone
How to Start
Double-click <Navigation><Audio Service><Value Added><Phone
Polyphonic Ringtone>
Table Items
106
Voice Mail Audio

2.6.7.4
2.6.7.4Voice
How to Start
Double-click <Navigation><Audio Service><Value Added><Voice
Mail Audio>
Table Items
107
Alarm Prompt Audio

2.6.7.5
2.6.7.5Alarm
How to Start
Double-click <Navigation><Audio Service><Value Added><Alarm
Prompt Audio>
Table Items
108
Value Added Template

2.6.7.6
2.6.7.6Value
How to Start
Added Template>
Table Items
See descriptions in <Value Added Template>.
109
Value Added Device

2.6.7.7
2.6.7.7Value
How to Start
Added Device>
Table Items
110
2.7 Data Query

2.7.1 CDR
How to Start
Double-click <Navigation><Data Query><CDR>
Table Items
By default, the system displays 1000 records every page. This number can be
changed in <System Parameter>.
Caller: The phone number of the caller.
Callee: The phone number of the caller.
Begin Time: Time when the call is initiated.
End Time: The time the call lasts.
Conversation Time
Charged Duration: The time used for billing, which is calculated according
the Billing Cycle specified in rate policies.
Call Charges: The fee charged for this call.
Call Expense: The cost of delivering this call.
Termination Reason: See Appendix for details.
Hangup Side
Calling Gateway: The ID of the gateway between the caller and the Soft
Switch.
111
Called Gateway: The ID of the gateway between the called and the Soft
Switch.
Caller IP: The IP address of the caller.
Callee IP: The IP address of the called.
Account Name: The name of the account used for billing this call.
Account ID: The number of the account used for billing this call.
Agent ID
Call Type: <Network>, <Local>, <National> or <International>.
Area Prefix: The prefix used for billing this call.
Incoming Caller
Incoming Callee
Outbound Caller: The caller number sent to the called after the application
of Rewrite Rules.
Outbound Callee: The called number sent to the called after the
application of Rewrite Rules.
Calling Device Name
Called Device Name
Package Duration
Package Charges
Billing Method
Charge Mode
The Caller: The caller account is charged for the call.
The Called: The called account is charged for the call.
Continue Duration: Time elapsed from platform received to call connected.
Connect Delay: Time elapsed from send call to routing response.
Right-Click Menu
Corrected Time: Correction of the start time. Only integers are supported
(Unit: second)
Call Analysis: Open the <Call Analysis> page.
112
2.7.2 Payment Record
How to Start
Double-click <Navigation><Data Query><Payment Record>
Table Items
Account ID: The number of the account being recharged.
Account Name: The name of the account being recharged.
Payment Amount: The amount being recharged.
Account Balance: The account balance after recharge.
Payment Type: Options include <Create Account>, <Recharge>, <Repay>.
Payment Time: Time of the payment.
Payment Term: Method of the payment.
Payment User: The name of the user that fulfills this payment.
Memo: Comments on the payment.
Agent ID
Agent Name
Serial Number
113
2.7.3 Bill Query

2.7.3.1 Revenue Details
How to Start
Double-click <Navigation><Data Query><Bill Query><Revenue
Details>
Payment details for each account.
114
2.7.3.2 Gateway Bill
How to Start
Double-click <Navigation> <Data Query> <Bill Query> <Gateway
Bill>
Bill details for each gateway.
115
2.7.3.3 Phone Bill
How to Start
Double-click <Navigation><Data Query><Bill Query><Phone Bill>
Bill details for each Phone Number.
116
2.7.3.4 Area Details
How to Start
Double-click <Navigation> <Data Query> <Bill Query> <Area
Details>
With the area information provided in rate policies, the Area details report
summarizes phone calls to a certain area in a certain time period.
117
2.7.3.5 Account Area
How to Start
Double-click <Navigation> <Data Query> <Bill Query> <Account
Area>
118
2.7.3.6 Account Balance
How to Start
Double-click <Navigation><Data Query><Bill Query><Account
Balance>
Table Items
This chart shows income and expenditures of agent accounts. For ordinary
accounts, there will only be expenditures in the table.
119
y
2.7.4 Cards Quer
ery
2.7.4.1 Phone Card Bill
How to Start
Double-click <Navigation> <Data Query> <Cards Query> <Phone
Card Bill>
Display phone card bills according to specified filter criteria. The bills will be
sorted according to the card numbers.
2.7.4.2 Bind Number Bill
120
How to Start
Double-click <Navigation> <Data Query> <Cards Query> <Bind
Number Bill>
Display bills according to specified filter criteria. The bills will be sorted
according to the caller numbers.
121
2.7.5 Clearing Query

2.7.5.1 Account Clearing Balance
How to Start
Double-click <Navigation> <Data Query> <Clearing Query>
<Account Clearing Balance>

Display the expenditures on each account on different Clearing account in
order to quickly calculate operating profits.
122
-Account Details
2.7.5.2 Clearing
Clearing-Account
How to Start
Double-click <Navigation><Data Query><Clearing Query>
<Clearing-Account Details>
Display the billing details of clearing accounts.
123
-Gateway Details
2.7.5.3 Clearing
Clearing-Gateway
How to Start
Double-click <Navigation><Data Query><Clearing Query>
<Clearing-Gateway Details>
Display the clearing details of Routing Gateway.
124
2.8 Data Report

Users can specify in the <System Parameter> whether to generate certain data
report. By default: the following reports are generated: Income reports, gateway
billing reports, and Phone billing reports. These reports can be queried through the
Web.
The generation of reports will begin at 1:00 A.M every day. (The time of
completion depends on the capacity of the server and the amount of data.)
125
2.8.1 Bill Report

2.8.1.1 Revenue Details Report
How to Start
Double-click <Navigation><Data Report><Bill Report><Revenue
Details Report>
Table Items
Date: The date of records in the report.
Account ID: The number of the account being displayed.
Account Name: The name of the account being displayed.
Total Charges: The total amount of charges.
Total Duration: The total amount of session time for all calls.
Local Charges: The amount charged for local calls.
Local Duration: The amount of session time for local calls.
National Charges: The amount charged for national calls.
National Duration: The amount of session time for national calls.
International Charges: The amount charged for international calls.
International Duration: The amount of session time for international calls.
Intranet Charges: The amount charged for in-network calls.
Intranet Duration: The amount of session time for in-network calls.
Total Package: The total consumption of gift amount.
126
Package Duration: The total consumption of Free Duration.
Number of CDR: The total number of phone records.
127
2.8.1.2 Gateway Bill Report
How to Start
Double-click <Navigation> <Data Report> <Bill Report> <Gateway
Bill Report>
Table Items
Gateway ID: The unique ID of the device, used for the authentication of
dynamic gateways. For static gateways (usually relay gateways), the only
requirement is that their IDs do not conflict with one another.
IP: The IP address of the gateway.
Please refer to the descriptions in <Revenue Details Report> for further
instructions.
128
2.8.1.3 Phone Bill Report
How to Start
Double-click <Navigation><Data Report><Bill Report><Phone Bill
Report>
Table Items
Phone Number: The number used as caller ID and the called number for
the terminal
Account ID: The number of the account that the phone belongs to
Billing type: Whether the caller or the called is charged
Please refer to the descriptions in <Revenue Details Report> for further
instructions.
129
2.8.1.4 Account Area Report
How to Start
Double-click <Navigation> <Data Report> <Bill Report> <Account
Area Report>
Table Items
See the descriptions in <Revenue Details Report>.
130
2.8.1.5 Account Balance Report
How to Start
Double-click <Navigation> <Data Report> <Bill Report> <Account
Balance Report>
Table Items
131
2.8.2 Cards Report

2.8.2.1 Phone Card Bill Report
How to Start
Double-click <Navigation> <Data Report> <Cards Report> <Phone
Card Bill Report>

Table Items
132
2.8.2.2 Bind Number Bill Report
How to Start
Double-click <Navigation><Data Report><Cards Report><Bind
Number Bill Report>

Table Items
133
2.8.3 Clearing Report

2.8.3.1 Account Clearing Balance Report
How to Start
Double-click <Navigation><Data Report><Clearing Report>
<Account Clearing Balance Report>

Table Items
134
-A
ccount Details Report
2.8.3.2 Clearing
Clearing-A
-Account
How to Start
<Clearing-Account Details Report>

Table Items
135
-Gateway Details Report

2.8.3.3 Clearing
Clearing-Gateway
How to Start
<Clearing-Gateway Details Report>

Table Items
136
2.8.4 Report Management
How to Start
Double-click <Navigation><Data Report><Report Management>
Table Items
Date: Date of records in the report.
Date of generation: The date when the report is generated.
Operator: The operator that generated the report.
Memo: Items included in the report.
Right-Click Menu
Double-click <Navigation><Data Report><Report Management>
Right-click any record in it.

(* Select all reports of a certain day, or generate certain types of reports.)
137
2.9 CDR Analysis

2.9.1 Connect Analysis
How to Start
Double-click <Navigation><CDR Analysis><Connect Analysis>
Session analysis shows the success rate of gateway connections. Rates for the
caller cases and the called ones can be analyzed separately.
138
2.9.2 Interrupt Analysis
How to Start
Double-click <Navigation><CDR Analysis><Interruption Analysis>
Session analysis summarizes the causes of interruptions. Ratios of different

causes can be analyzed for the caller cases and the called ones separately.
139
2.9.3 Area Analysis
How to Start
Double-click <Navigation><CDR Analysis><Area Analysis>
140
2.9.4 Call Distribution
How to Start
Double-click <Navigation><CDR Analysis><Call Distribution>
Call distribution shows the pie chart illustrating the total number of calls in
each of the 24 hours every day.
141
2.9.5 Historical Performance
How to Start
Double-click <Navigation><CDR Analysis><Historical Performance>
Historical performance shows the concurrent calls processed on any specified date
in history. Unsuccessful calls are not counted here, so the number shown in the
chart will be slight lower than that in reality.
142
2.9.6 Gateway Performance
How to Start
Double-click <Navigation><CDR Analysis><Gateway Performance>
Gateway performance shows the concurrent calls processed by the
gateway on any specified date in history. Unsuccessful calls are not counted here,
so the number shown in the chart will be slight lower than that in reality.
143
2.9.7 Period Connect Analysis
How to Start
Double-click <Navigation><CDR Analysis><Period Connect Analysis>
144
2.9.8 Gateway Area Analysis

2.9.8.1 Mapping Area Analysis
How to Start
Double-click <Navigation> <CDR Analysis> <Gateway Area Analysis>
<Mapping Area Analysis>
145
2.9.8.2 Routing Area Analysis
How to Start
<Routing Area Analysis>
146
2.9.8.3 Cross Area Analysis
How to Start
<Cross Area Analysis>
147
2.10 Cards Management

2.10.1 Phone Card
How to Start
Double-click <Navigation><Card Management><Phone Card>
Table Items
Serial Number: The sequence number of activated cards. The initial
number can be specified by users.
Management ID
Card Number: The unique ID of a phone card. Card numbers of existing
cards cannot be modified.
Password: The password used for authentication in recharge.
Money Amount: The amount to be recharged.
Overdraft Limit
Billing Rate: The rate used for phone card.
Package name: The name of the package used for phone card.
Agent ID: The agent account specified in account binding for phone card.
Lock Type: <No Lock> or <Locked>
Sold
Produce Time: The date when the card is created.
Expiration Time: The date of expiration.
148
Active(Day)
Enable Date
Memo: Descriptions of the card.
User's Account ID: When used, the number of the account being
recharged.
User's Account Name: When used, the name of the account being
recharged.
Batch creation of phone cards
Number of Cards: The number of cards to be created.
Type: Phone Card/Internet Phone Card
(* Internet Phone Card will auto create both Account and Phone.)
Password Mode: Whether the cards being created have passwords.
Begin Card Number: The initial card number of the cards.
Password Length: The length of the passwords. Passwords are generated
automatically by the system.
Money Amount: The amount to be recharged.
Begin Serial Number: The initial sequence number of the cards. The last
sequence number will be automatically determined according to the number of

card to be created.
(* If the initial sequence number is left blank, it will be set to the number that is
one plus the largest sequence number activated up to now.)
Card Number Prefix: The prefix number of the cards being created.
Overdraft Limit
Billing Rate: The rate used for phone cards.
Package Name: The name of the package used for phone cards.
Active(Day): How many days will account's expiry date be extended after
charging.
(*** Set 0 to use system default days, if the expiration date extension is
specified in <System Parameter>, the expiration date of an account will be
re-calculated accordingly after recharge.)
Expire Time
Lock Type
Agent ID: The agent account specified in account binding for phone cards.
Memo
(* Up to now, the card creation has not been completed yet. You can still
modify items, such as adding <Memo>. The creation will be completed after
clicking <Apply>.)
149
2.10.2 Inuse Phone Card
How to Start
Double-click <Navigation><Card Management><Inuse Phone Card>
Display cards that have been activated.
150
2.10.3 Bind Number
How to Start
Double-click <Navigation><Card Management><Bind Number>
151
2.11 Alarm Management

2.11.1 Alarm Setting
2.11.1.1 System Alarm
How to Start
Double-click <Navigation><Alarm Management><Alarm Setting>
<System Alarm>
Table Items
Alarm Type
Alarm Severity
Upper
Period
Voice Alarm
Voice Alarm Call Number
152
2.11.1.2 Network Alarm
How to Start
<Network Alarm>
Table Items
Network Device
Alarm Type
Alarm Severity
Upper
Lower
Period
Voice Alarm
153
2.11.1.3 Disk Alarm
How to Start
<Disk Alarm>
Table Items
Device ID
Alarm Type
Alarm Severity
Upper
Period
Voice Alarm
154
2.11.1.4 Mapping Alarm
How to Start
<Mapping Alarm>
Table Items
Gateway ID
Alarm Type
Alarm Severity
Upper
Lower
Period
Voice Alarm
155
2.11.1.5 Routing Alarm
How to Start
<Routing Alarm>
Table Items
Gateway ID
Alarm Type
Alarm Severity
Upper
Lower
Period
Voice Alarm
156
2.11.1.6 Balance Alarm
How to Start
<Balance Alarm>
Table Items
Routing Settlement Account Name
Alarm Type
Alarm Severity
Lower
Voice Alarm
157
2.11.2 Current Alarm
How to Start
Double-click <Navigation><Alarm Management><Current Alarm>
Table Items
Alarm Severity
Alarm Type
Alarm Object
Alarm Begin
Alarm End
Alarm Value
Upper
Lower
ACK User
ACK Time
Memo
158
2.11.3 History Alarm
How to Start
Double-click <Navigation><Alarm Management><History Alarm>
Table Items
Alarm Severity
Alarm Type
Alarm Object
Alarm Begin
Alarm End
Alarm Value
Upper
Lower
ACK User
ACK Time
Memo
Cleared User
Cleared Time
159
2.12 System Management

2.12.1 User Management
How to Start
Double-click
<Navigation>
<System
Management>
<User
Management>
Table Items
Login Name: The ID used for login.
User Password: The login password.
User Name: The name of the user.
User Type
Administrator: Users with all authorizations.
Operator: Users with certain authorizations for operations.
Agent: Users that are only allow viewing the accounts, rate and service
packages.
Authorization
160
Users
can
specify
interfaces
and
operations
available
for
non-administrator user. All settings come into effect immediately.
Authorization Template: Several templates for authorizations are

provided.
Users
can
select
template
and
then
tune
the
configurations.
Memo: Comments about the user
(* Users of the agent type who have the authorization to create users will
be able to see all the users they created in the table, while other users are invisible
to them. It is the same when they specify the availability of rates, packages, and
accounts to other users.)
161
2.12.2 System Log
How to Start
Double-click <Navigation><System Management><System Log>
Log of user operations will be shown.
162
eter
2.12.3 System Param
Parameter
How to Start
Double-click
<Navigation> <System
Management> <System
Parameter>
1. The number of days added to the expiration date after a positive amount of
money is recharged into the account. (Range: 1 3650 days)
2. Free calls (The numbers that can be called free of charge), e.g. if the first
access of a dial-up user is not charged, the access number can be specified here.
3. Reports generation: Enable or disable the automatic generation of various
reports.
4. Prohibited time period for call list query: Specify time periods during which
users can not query their call lists. (Format: 18, 19, 20, 21, 22, 23).
163
2.12.4 System Information
How to Start
Double-click
<Navigation> <System
Management> <System
Information>
164
2.12.5 Data Maintenance
How to Start
Double-click
<Navigation>
<System
Management>
<Data
Maintenance>
Operation Details
Clear call records
Delete call records in specified time period (including the boundary)
Data backup
Backup Non-CDR Data: Backup all the data except the CDRs.
Backup CDR: Login the Linux server with SSH tools, enter the path
/var/lib/mysql/vos3000db and backup the CDRs. For example, to
back up the CDRs in May 2010, copy the files e_cdr_201005*.
(* To back up the whole system data, simply back up all the files in the path
/var/lib/mysql/vos3000db)
165
2.12.6 Online User
How to Start
Double-click <Navigation><System Management><Online User>
All the users currently logged in will be shown.
166
2.13 Number Management

2.13.1 Number Section Query
How to Start
Double-click <Navigation><Number Management><Number Section
Query>
The number segments currently used and unused will be shown to facilitate
number segment management and allocation.
167
2.13.2 Mobile Area
How to Start
Double-click <Navigation><Number Management><Mobile Area>
168
2.13.3 City Code
How to Start
Double-click <Navigation><Number Management><City Code>
169
2.13.4 Area Information
How to Start
Double-click
<Navigation> <Number
Management> <Area
Information>
170
2.13.5 Number Transform
How to Start
Double-click <Navigation> <Number Management> <Number
Transform>
171
2.13.6 Caller List
How to Start
Double-click <Navigation><Number Management><Caller List>
172
2.13.7 Callee List
How to Start
Double-click <Navigation><Number Management><Callee List>
173
Chapter 3: Supplement
3 Supplement
3.1 Filters
The wildcard characters * and ? can be used to specify filter criteria. For
example, the filter criterion 800* indicates all strings starting with 800, and
the filter criterion 888??000 represents all 7-digit strings that start with 888
and end with 00.
The time of filter criteria in CDR and related spreadsheets can be specified
according to either <Beginning of the call> or <End of the call>. When <Beginning
of the call> is specified, then calls started in the specified time span will be matched.
Otherwise, calls ended in the specified time span will be matched. Usually,
operators use the time of the <End of the call> to classify calls.
3.2 Shortcuts
F5: Enable filtering
CTRL + C: Copy the selected table cells
ALT + F: Open <Rate Management>
ALT + K: Open <Shortcuts>
ALT + S: Open <Package Management>
ALT + D: Open <Mapping Gateway>
ALT + G: Open <Routing Gateway>
ALT + C: Open <Account Management>
ALT + P: Open <Phone Management>
ALT + A: Open <Current Call>
ALT + H: Open <CDR>
ALT + U: Open <User Management>
ALT + L: Open <System Log>
3.3 Cell Colors

Colors of Table Cell
White: Normal
: To be added after clicking the apply button
: To be modified after clicking the apply button
: To be deleted after clicking the apply button
: Selected
: Operation failed
Colors of Gateway Table Cell
: Bar outgoing/incoming calls
: Bar all calls
174
: Conflict IP address configurations for mapping gateways

Colors of Account Table Cell
: Insufficient balance
: Account terminated
175
3.4 Rewrite Rules

Find what: The prefix to be found
Replace with: The prefix to be replaced with
The following are examples of substitutions:
Find
Replace
Number before
Number after
what
with
substitution
substitution
Memo
02584316146
02584316146
010
025
01012345678
02512345678
02584316146
84316146
The prefix 025 removed
025
No substitution
025*
117
025117
Add 025 to every number
025*
010
02584316146
010
Replace all numbers starting

with 025 with 010
025*
010*
02584316146
01002584316146
This rule clears off all

numbers
02584316146
12345678
025*
Replace all numbers with

12345678
02584316146
12345678
8008100-80
08121
02584316146
8008100 or
8008101 or
12345?78
02584316146
12345178 or
12345278 or
12345678;
8008100-80
08121;
12345?78
02584316146
12345678, or any
number between
8008100 and
8008121, or
12345?78 (?
can be any
digit)
One of the three substitution

targets will picked at random
(with uniform probability),
and substitution will be
performed accord to that.
0??8
431
8431
02584316146
84316146
There can be any two digits

placed in between the 0 and
8 in the original prefix
The substituted number can be

any one between 8008100 and
8008121
? will be replaced with a
digit randomly generated by
the system
Multiple substitution targets can be specified, separated by the symbol ;.

When the symbol ? exists in the substitution targets, each ? will be
replaced by randomly generated digit. The ? can occur more than once in the
target pattern.
When multiple Rewrite Rules exist, the longest matching pattern will be
selected. For example, if there are two Rewrite Rules: one replaces 0 with 0,
while the other replaces 010 with 025, then the number 01012345678
will be replaced with 02512345678 (since 010 is longer than 0). The
pattern * has the lowest priority and will only be matched when there are no
176
other matching patterns.
177
3.5 Parameter Specification

3.5.1 Soft Switch Parameter
3.5.1.1 H323 Parameter Settings
SS_H245PORT
SS_H323DEFAULTNUMBERINGPLAN
SS_H323DEFAULTNUMBERTYPE
SS_H323DEFAULTPROGRESSINDICATOR
SS_H323DTMFMETHOD
H245 Port Range

Use, to separate begin port and end port.
Default Q.931 NumberingPlan
This value will be used when routing gateway set
Default as Q.931 NumberingPlan value.
Default Q.931 NumberType
Default as Q.931 NumberType value.
Some
system
and
device
need
special
NumberingPlan and NumberType value to make call.
Default Q.931 ProgressIndicator
Default as Q.931 ProgressIndicator value.
Some
system
and
device
need
special
PorgressIndicator value to play ring-back tone.
Default H323 DTMF Send Mode
When sending DTMF to callee, if "DTMF Send(H323)"
is Auto and Soft Switch failed to get callee's
DTMF capability set, this mode will be used.
178
3.5.1.2 SIP Parameter Settings

SS_SIPAUTHENTICATIONCODE
SS_SIPAUTHENTICATIONRETRY
SS_SIPAUTHENTICATIONTIMEOUT
SS_SIPNOTIMERMAXSESSIONTIME
SS_SIPREGISTEREXPIRE
SS_SIPREGISTERRETRYDELAY
SS_SIPSENDRETRY
SS_SIPRESENDINTERVAL
SS_SIPSESSIONTIMEOUTEARLYHANGUP
SS_SIPSESSIONTTL
SS_SIPSESSIONUPDATESEGMENT
SS_SIPUSERMAXERRORS
SS_SIPUSERMINCALLPDD
Return Code for SIP Auth-Failure(Terminal

Registration Failed or Call Authentication
Failure)
Retry times for SIP Auth-Failure
If authentication exceeded the retry times, Soft
Switch will reject the call.
Time for SIP Authentication
If caller failed to get authentication within
the time, Soft Switch will reject the call.
Maximum Conversation Time for Non-TIMER SIP
Caller
If SIP caller doesn't support "timer", soft
switch will stop the call when the time is up.
SIP Registration Expiration Time to Other
Server(seconds) 20-7200
Resend Interval for SIP Registration when
Failed(Second) 30--600
Times of Resend SIP Message
Resend SIP Message Interval (Second)
If got no response or confirm within the time,
Soft Switch will resend SIP message.
If exceeded the retry times, Soft Switch will
stop sending and regard as call failure, then try
another gateway or hangup.
SIP Timer no reinvite (update) Early
Hang up(Second) 0--60
Detecting SIP Connected Status Interval(Second)
If SIP caller supports "session-timer", within
the time Soft Switch will detect connect status
according to the retry times.
If got no confirm message, Soft Switch will
regard as call finish, then hang up.
SIP Timer reinvite (update) Interval 2--10
Maximum Error Times when Register 1-999
Minimum Connect Delay when Register 0-10000
179
3.5.1.3 System Parameter

SS_ACCOUNTINDICATIONMETHOD
SS_ACCOUNTINDICATIONMONEY
SS_ACCOUNTINDICATIONTIME
SS_CALLFAILEDINDICATIONENABLE
SS_CALLFORWARDUSINGORIGINALCALLER
SS_CALLREMAINTIMEINDICATIONBOUNDARY
SS_CALLREMAINTIMEINDICATIONENABLE
SS_CALLREPORTIP
SS_CALLREPORTPORT
SS_CALLREPORTRETRY
SS_CALLREPORTRETRYINTERVAL
SS_CALLTRANSFERENTRYKEY
SS_CALLTRANSFERDIALKEY
SS_CALLTRANSFERDTMFTIMEOUT
SS_CALLTRANSFERENTRYKEY
SS_CALLTRANSFERTRANSMITRINGTONE
SS_CDRRECORDILLEGALCALL
SS_CDRRECORDNONCONNECT
Insufficient Balance Alarm Mode

Insufficient Balance Alarm Threshold
1-99999
Insufficient Remaining Duration Alarm
Threshold(Minute) 1-100000
Prompt Phone Call Failed
Use the Original Caller as Forward Display
Number
Time
of
Prompt
Phone
Remaining
Duration(Minute) 1--60
Prompt Phone Remaining Duration
Call State Notify Address
Call State Notify Port
Soft Switch will send each call's state
(Ring/ Connect/ Hang up) to the IP and PORT.
If IP is empty or PORT is 0, notify won't be
send.
Call State Notify Retry Times
Call State Notify Retry Interval(Second)
If got no response within retry interval,
Soft Switch will resend notice.
If exceeded the retry times, Soft Switch will
stop sending notice.
Start Button for Call Transfer
After call connection, callee can press the
key to enter the transfer number.
Dial Button for Call Transfer
When in the transfer state, after enter the
transfer number, callee press this key to
transfer the call.
Waiting
time
for
Automatic
Call
Transfer(Second)
When in the transfer state, after enter the
transfer number, call will be automatically
transferred, if the DIAL key is not pressed
by the callee.
Start Button for Call Transfer
Send Color Ringback Tone when Call Transfer
If ON and new callee has color ring, system
will send the ring to caller.
If OFF, system won't send new callee's color
ring, just wait for connecting the callee.
Record Illegal Call
If OFF, unauthorized calls(phone or gateway
not exist) won't make CDR.
If ON, all calls will make CDR.
When saving CDR as TXT, contains CDR, which
holdtime is 0s.
180
SS_CDRRECORDTOFILE
SS_CONFERENCEIP
SS_CONFERENCEKEY
SS_CONFERENCEPORT
SS_DEFAULT_LOCALIP
SS_DTMFTIMEOUT
SS_ENABLEMOBILEAREAAPPEND
SS_ENDPOINTEXPIRE
SS_ENDPOINTREGISTERREPLACE
SS_ENDPOINTREGISTERRETRY
SS_ENDPOINTREGISTERSUSPEND
SS_ENDPOINTTIMETOLIVE
SS_GATEWAYACDRESERVETIME
SS_GATEWAYACDRESERVETIMESEPARATE
SS_GATEWAYASRROUTESORTCONFIG
SS_GATEWAYASRROUTETIME
SS_GATEWAYASRROUTETIMESEPARATE
SS_GATEWAYFEERATEROUTEBEFOREASR
SS_GATEWAYFEERATEROUTESORTCONFIG
SS_GATEWAY_AUTOSWITCH_LIMIT
SS_GCINTERVAL
If ON, CDR with 0 holdtime will be written

into file.
If OFF, all CDR will be written into file.
Save CDR as TXT
If ON, Soft Switch will save CDR as text file
in
installation
directory
(Default:
/usr/kunshi/mbx3000/cdr),
name
format
"2009100101.txt", one file per hour.
Conference IP, separated by commas
Key to Enter Conference
Conference Port 1-65535
Default Local Address
Waiting time for Automatic Call Transfer
2-20
Automatically Add Area Code for Mobile
If ON, <Routing Gateway> <Additional
Settings><Routing Settings>
<Automatically Add Area Code for Mobile>
will take effect.
If OFF, above settings will be disabled.
Terminal Registration Expiry Time(Second)
After registration, if no lightweight
registration message is received within the
time, Soft Switch will regard as terminal not
on-line.
Allow replace the current registered users
when terminal registration.
Max retry times when terminal registration.
0-999
Disable duration after exceed retry times
for when terminal registration. 60-3600
Interval for Lightweight Registration of
Terminal (Second)
After registration, Soft Switch will send
response packet, which include the
re-register time interval.
Length
for
Routing
Gateway's
ACD
Routing(Second) 300--86400
Section
for
Routing
Gateway's
ACD
Routing(Calculated as the Step Size) 5--24
Position for Routing Gateway's ASR Routing
Length
for
Routing
Gateway's
ASR
Routing(Second) 300--86400
Section
for
Routing
Gateway's
ASR
Routing(Calculated as the Step Size) 5--24
Rate Routing priority over ASR Routing
Position for Routing Gateway's Rate Routing
Times limit for Routing Gateway Auto-Switch
Interval for Clean Useless Data of
Soft Switch(Second)
181
SS_LOCALRINGINGFILE
SS_MAXCALLDURATION
SS_MEDIACHECKTIMEOUT
SS_MEDIAPROXYBEHINDNAT
SS_MEDIAPROXYBETWEENNET
SS_MEDIAPROXYMODE
SS_MEDIAPROXYRTPPORT
SS_MEDIAPROXYRTPPORT
SS_MEDIAPROXYSAMENAT
SS_MOBILEE164LENGTH
SS_NONSTANDARDPREFIX
SS_REPLYUNAUTHORIZED
SS_REGISTERTRACEMAXSIZE
SS_REPLYUNAUTHORIZED
SS_TCPCLOSERESET
Local Ring Name

The name of phone's local ring file.
This file must in the server's voice
directory without language directory.
Max
Conversation
Limitation(Second)
1--86399
No Media Data Hang Up Duration(Minute)
1--120
Forward Voice for Registered Terminals using
NAT
On: Server will forward terminal's media,
which registered in LAN.
Forward Voice for Calls between Different
Networks
Media Proxy
Auto: Use phone or gateway's settings.
On: Forward all calls' media ignore phone or
gateway's settings.
Off: Do not forward any call's media; ignore
phone or gateway's settings.
RTP Port for Forwarding Voice
Use, to separate the start and end port.
RTP Port for Forwarding Voice, use Comma to
Separate the Start and End port
Forward RTP for Registered Terminals in the
same NAT
Length limit for Mobile Number
Separated by , (Maximum 31), use 0 for allow
all the length.
When routing gateway enables caller number
restriction or callee number restriction,
this will be used to restrict mobile number.
Non Standard E164 Prefix
Separated by ,.
When routing gateway enables <Automatically
Add Area Code for Mobile> or caller/callee
number restriction, Soft Switch will remove
non standard e164 prefix first, then add area
code and check number.
Respond to Unauthorized Registration or Call
Off: When number not exists or illegal call,
Soft Switch won't send register failed
message.
Registration Track Maximum Data Size(MB)
1-20
Respond to Unauthorized Registration or Call
Off: When number not exists or illegal call,
Soft Switch won't send register failed
message.
Close TCP connection in Direct Reset mode.
182
SS_TIMEOUTCALLFORWARDNR
SS_TIMEOUTPHONEHANGUP
SS_TRACEFILELENGTH
SS_TRACEMASK
SS_TRACETOFILE
SS_UNBOUNDINDICATIONENABLE
SS_VALUEADDEDSERVICEIP
SS_VALUEADDEDSERVICEPORT
On: Send TCP RST directly to close TCP

connection.
Off: Send FIN to close TCP connection
normally.
(*** For high concurrency, use RST to close
TCP connection can get better performance.)
Time for Call Forwarding, When No
Reply(Second)
Time for Hang Up, When No Reply(Second)
Size of Debug File(KB)
If exceeded, the file will be over written.
Set Display of Debug Information
For Technical Support only.
Type:
ERROR Error Information
WARNING Warning Information
SIPMESSAGE SIP Registration Message
H323RAS H323 Registration Message
Output Debug Information into File
On: Record Soft Switch debug information in
installation directory (Default:
/usr/kunshi/mbx3000/log) from log_0 to
log_9.
Prompt whether the Phone Card is Binded
Value Added Server IP
Value Added Server Port 1-65535
183
3.5.2 IVR Parameter

3.5.2.1 Common Parameter
IVR_CODECPREFORDER
IVR_DEFAULTERRORAUDIO
IVR_DEFAULTLANGUAGE
IVR_ENABLEPARSEINBAND
IVR_PARSEDTMFMODE
IVR_RINGINGTIMEOUT
IVR_RTPPORT
IVR_SETUPTIMEOUT
IVR_SIPNOTIMERMAXSESSIONTIME
IVR_SIPRESENDINTERVAL
IVR_SIPSENDRETRY
IVR_SIPSESSIONRETRY
IVR_SIPSESSIONTTL
IVR_SOFTSWITCHIPADDRESS
IVR_SOFTSWITCHSIPPORT
IVR_SSAVAILABLEIP
IVR_TRACEFILESIZE
IVR_TRACEMASK
IVR_TRACETOFILE
Voice Codecs Priority

Default Error Message Voice
When audio service's language not specified or
bind language is empty, this language will be
used.
Inband Dtmf Analysis
Dtmf Analysis Mode
Maximum alerting time for calling IVR and IVR
call out when no reply. (Second) 10--600
Media Port Range
Maximum time for SETUP signaling when IVR call
out, if no Ringing is received, IVR will hangup
the call.
Maximum Conversation Time for Non-Timer SIP
Caller. 600-14400
Interval for Resend SIP Message(seconds) 3-60
Times of Resend SIP Message. 0-10
Retry Times for Detecting SIP Connected Status
3-10
Interval for Detecting SIP Connected
Status(seconds) 90-14400
IP of Soft Switch
Port of SIP SoftSwitch 1-65535
Access IP List, separated by commas
Size of SoftSwitch's Debug File(KB)
4096-4096000
Set Display of Debug Information
Output Debug Information into File
184
3.5.2.2 Direct/Callback Device Parameter

IVR_CALLREPORTIP
IVR_CALLREPORTPORT
IVR_CALLREPORTRETRY
IVR_CALLREPORTRETRYINTERVAL
IVR_ENABLECARDLINERESTRICT
IVR_SHORTE164AUTORECORDENABLE
IVR_SHORTE164AUTORECORDLENGTH
IVR_SHORTE164AUTORECORDMAXNUMBER

Call State Notify Port 1-65535
Call State Notify Retry Times 0-10
Call State Notify Retry Interval 3-60
Restrict on phone card's concurrency.
On: To let only one concurrency for each phone
card, when using IVR.
Auto Save Number Function
Auto Save Number Suffix 1-10
Auto Save Number Amount 1-10
185
3.5.2.3 IP PBX Device Parameter

IVR_CALLREPORTIP
IVR_CALLREPORTPORT
IVR_CALLREPORTRETRY
IVR_CALLREPORTRETRYINTERVAL
IVR_VOICEMAILEXPIREDAY
IVR_VOICEMAILMAXNUMBER
IVR_VOICEMAILMAXTIME
IVR_VOICEMAILWELCOME

Call State Notify Port 1-65535
Call State Notify Retry Times 0-10
Call State Notify Retry Interval 3-60
Voice Mail Preservation Days 1-31
Voice Mail Max Items 1-30
Voice Mail Recording Length(seconds) 30-300
Default Audio for Voice Mail Access
186
3.5.2.4 Conference Device Parameter

CONFERENCE_ENABLENOISEREDUCTION
CONFERENCE_KEEPTIMEWITHOUTHOST
CONFERENCE_MAXTEMPORARYMEMBER
CONFERENCE_MAXTEMPORARYROOM
Denoise
Sustainable time after host leaving. 0-7200
Member limitation of each temporary conference.
0-500
Member limitation of temporary conferences.
0-500
187
3.5.2.5 Value Added Device Parameter

IVR_ALARMCALLERE164
IVR_ALARMCONFIRMKEY
IVR_ALARMPERIOD
IVR_ALARMPREAUDIO
IVR_ALARMRETRY
IVR_ALARMRETRYINTERVAL
IVR_VOICEMAILEXPIREDAY
IVR_VOICEMAILMAXNUMBER
IVR_VOICEMAILMAXTIME
IVR_VOICEMAILWELCOME
Voice Alarm Caller Number

Voice Alarm Confirm Key
Voice Alarm Period(minutes) 5-60
Voice Alarm Pre-Prompt Audio
Voice Alarm Retry Times 0-10
Voice Alarm Retry Interval 10-300
Voice Mail Preservation Days 1-31
Voice Mail Max Items 1-30
Voice Mail Recording Length(seconds) 30-300
Default Audio for Voice Mail Access
188
3.5.3 System Parameter

SERVER_ACCOUNTEXPIREDELAYAFTERPA
YMENT
SERVER_ACCOUNTEXPIRENORMALACTIVA
TIONDISCOUNT
SERVER_ACCOUNTEXPIRENORMALACTIVA
TIONFEE
SERVER_ACCOUNTEXPIREPHONECARDACT
IVATIONDISCOUNT
SERVER_ACCOUNTEXPIREPHONECARDACT
IVATIONFEE
SERVER_ALARM_DISABLE
SERVER_ALARM_E164S
SERVER_ALARM_EMAIL
SERVER_ALARM_EMAIL_DELAY
SERVER_ALARM_ENABLE_EMAIL
SERVER_ALARM_ENABLE_VOICE
SERVER_CDRMAXQUERYDAYINTERVAL
SERVER_CDRMINTIME
SERVER_CDRQUERYDENYTIME
SERVER_CDRRECORDEZEROHOLDTIME
SERVER_CUSTOMERALARMMONEY
SERVER_DATABASEVERSION
SERVER_DNSUPDATEINTERVAL
SERVER_FORWARDBILLINGPREFIX
SERVER_GATEWAYCHATSIZE
SERVER_GATEWAYROUTEPREFIX
SERVER_HOLDTIMEPRECISION
SERVER_IPPBX_DEFAULTLANGUAGE
SERVER_MAXCDRPENDINGLISTSIZE
SERVER_MAX_OBJECT_SIZE
SERVER_MONEYPRECISION
SERVER_NOCDRE164S
After payment (include phone card pay), if

amount > 0, the account's expiry date will
extend many days since the payment date.
Deduct Original Amount Percent, when Normal
Recharge to Expired Account(%) 0--100
Deduct Fee per Day, when Normal Recharge to
Expired Account(Dollar) 0--10000000
Deduct Original Amount Percent, when Recharge
using Phone Card to Expired Account(%) 0--100
Deduct Fee per Day, when Recharge using Phone
Card to Expired Account(Dollar) 0.0--10000000
Alarm Suppression
Alarm E-Mail Address
Delay of E-Mail Alarm 60-7200
E-Mail Alarm
Voice Alarm
Maximum Interval for CDR Inquiry(Day)
This will affect all CDR query operation.
If hold time <= this value, system won't bill.
If hold time > this value, system will billing
as normal and fee time will include this value.
No CDR Query Time(24 hour)
Example: 18,20 means from 18:00 to 19:00 and
20:00 to 21:00 cannot query CDR.
On: Record CDR with 0 hold time.
Off: Don't record CDR with 0 hold time.
When account's balance lower than this value,
the line will become pink in the <Account
Management>.
Version of Database Table Structure
Domain Update Cycle 300--86400
Call Transfer Billing Prefix
Default Gateway Number in Gateway Chart 1--50
Additional Routing Prefix
Example: 88,99 means when callee is 88123 or
99123, CDR will be charged as 123.
Charged Duration Precision 0--3
Default Language of IP PBX Service
Non-editable.
If server cannot process CDR in time, when the
number of unprocessed CDR reaches this value,
system will enter safe status and reduce call
performance.
Capacity of System Space(thousands) 150-100000
Amount Display Precision 2--7
Callees in this part will be Toll-free and not
make CDRs.
189
SERVER_PASSWORDLENGTH
SERVER_PHONECARDPAYRELATETOAGENT
SERVER_PHONECARD_AUTO_UNBIND_HOU
RINDAY
SERVER_PHONECARD_AUTO_UNBIND_REM
AIN_MONEY
SERVER_QUERYMAXONEPAGESIZE
SERVER_QUERYMAXSIZE
SERVER_QUERYONEPAGESIZE
SERVER_REPORTCLEARINGCUSTOMERFEE
SERVER_REPORTCLEARINGCUSTOMERIO
SERVER_REPORTCLEARINGGATEWAYFEE
SERVER_REPORTCUSTOMERFEE
SERVER_REPORTCUSTOMERIO
SERVER_REPORTCUSTOMERLOCATIONFEE
SERVER_REPORTGATEWAYFEE
SERVER_REPORTPHONECARDE164FEE
SERVER_REPORTPHONECARDFEE
SERVER_REPORTPHONEFEE
SERVER_SERVICEE164S
SERVER_SMTPECUSTOMEREMAIL
SERVER_SMTPFROM
SERVER_SMTPSERVER
SERVER_SUPPORTEXPIRENOTIFY
SERVER_TRACEFILELENGTH
SERVER_TRACEMASK
SERVER_TRACETOFILE
WEB_PHONEBOOKCALLBACKACCESSNUMBE
R_CARD
WEB_PHONEBOOKCALLBACKACCESSNUMBE
R_PHONE
Default Length of Password 1--12

Charge Agent Accounts, which Use Lower Rate, at
the same time, when customers use Phone Card to
do charge.
Checking Time for Phonecard Account Automatic
Unbind 0--23
Remain Money for Phonecard Automatic Unbind
Maximum Number of Data per Page
Maximum value of
SERVER_QUERYONEPAGESIZE
Data Query Limit
If query item exceeded this value, data won't
be sent and user will get message "Too many
Data, please adjust filters to retry".
Number of Data per Page(Item)
Auto Generate Settle-Account Details Report
Auto Generate Account Settlement Balance
Report
Auto Generate Settle-Gateway Details Report
Auto Generate Revenue Details Report
Auto Generate Account Balance Report
Auto Generate Account Area Detail Report
Auto Generate Gateway Bill Report
Auto Generate Bind Number Bill Report
Auto Generate Phone Card Bill Report
Auto Generate Phone Bill Report
Callees in this part will be Toll-free and
make CDRs.
Send Account Consumption Email
Automatically
SMTP Domain Name
SMTP Server IP
Technical Support Expire Reminder
Size of Debug File(KB)
If exceeded, the file will be over written.
Set Display of Debug Information, for Technical
Support only.
Output Debug Information into File, for
Technical Support only.
Access Number for Web Phonebook billing by
Phone Card
Access Number for Web Phonebook billing by
Phone Number
190
3.6 Call Track
How to Start
Click <System><Call Track>
Operation Details
Trace Length: The capture length of CALLFLOW, above the time, capture
will stop.
File Size Limit: The size of CALLFLOW file, when above, file will be
overwritten.
191
Possible causes for call termination
3.6.1 Terminations caused by the server

Terminations caused by the server are all defined by VOS3000. For any
questions related to this kind of causes, please consult your system supplier.
Following are the causes of this kind:
Response timeout: The called did not answer the phone before the timeout
limit was reached. The timeout limit can be set either by the Alerting signal of
Routing Gateway (when the call is processed through Routing Gateway) or by the
SS_TIMEOUTPHONEHANGUP parameter in the Soft Switch system (when the
call is directed to a phone)
Protocol limit: The server cannot process this type of protocol
Connection timeout: No response to the SIP message was received after
specified number of trials. The maximal number of trials can be specified by the
SS_SIPRESENDINTERVAL and SS_SIPSENDRETRY parameters in the Soft
Switch system.
Busy: The number being called is busy.
Account locked: The account is disabled. It may also due to the lockdown
of its agent account.
Session timeout: The caller or the called supports the SIP Timer protocol,
yet it has not received the updating signal within a time limit; or, neither does the
caller nor the called support the SIP Timer protocol, yet the session time exceeded
the value specified by the system parameter
SS_SIPNOTIMERMAXSESSIONTIME.
Callers number restricted: The length of the callers number exceeds
the length specified by the system parameter SS_CALLERALLOWLENGTH.
Called number restricted: The length of the called number exceeds the
length specified by the system parameter SS_CALLERALLOWLENGTH.
Proceeding timeout: No response is received from the server within the
time limit. The time limit can be specified by the Setup and Callproceeding
parameters in the routing gateway.
Callers number prefix restricted: The mapping gateway does not accept
the callers number prefix.
Unregistered: The terminal is not register, and is not allowed to make the
Called number locked: The called is currently locked.
Called number prefix restricted: The gateway for the caller or the called
call.
gateway does not accept the called number prefix.
Caller locked: The caller is currently locked.

192
Connection establishment timeout: The connection is not established
within the timeout limit set by the mapping gateway. The time limit can be changed
by setting the proceeding timeout parameter in the mapping gateway.
Account expired: The account is expired.
Connection limit exceeded: The maximum number of outgoing calls is
reached. The maximum number can be specified in the system.
Forcible hang-up: The server disconnected the session, usually because the
client chose to end the session in their user interface.
Account disabled: The account is currently disabled. Please check the
status of the account it belongs to.
The called not online: There is no appropriate device to accept this call. For
example, there is no matching routing gateway.
No-answer forwarding by the caller: The caller has set the no-answer
forwarding
Timed forwarding: The call matches the timed forwarding criteria specified
in the phone management settings.
On-busy forwarding: The call matches the on-busy forwarding criteria
specified in the phone management settings.
No-answer forwarding by the called: The call matches the no-answer
forwarding criteria specified in the phone management settings.
Forwarding loop: Due to the wrong configuration of users, the forwarding
route has loops.
Call forwarding by the called: The call matches the call forwarding criteria
specified in the phone management settings.
Do-not-disturb from the called: The called is in the do-not-disturb status
Session closed by the called: The called did not send the hang-up signal,
but disconnected the TCP connection
Session closed by the caller: The caller did not send the hang-up signal, but
disconnected the TCP connection
Illegal call: The call comes from an unauthorized IP address and the
callers number is not registered in the system.
No matching rate: There is no rate that matches this call.
No matching account: There is no account to bill this call.
Insufficient balance: The account has insufficient balance
Call restriction: The call is prevented by restrictions (such as <International
call>) set by the phone or the gateway.
Hang-up by the called: The hang-up signal comes from the called.
Hang-up by the caller: The hang-up signal comes from the caller.
193
3.6.2 Terminations caused by VoIP devices

Terminations caused by devices are defined by device manufacturers. Please
consult the manufacturers for detailed information about these causes.
3.6.2.1 H323 devices
UnknownCauseIE
UnallocatedNumber
NoRouteToNetwork
NoRouteToDestination
SendSpecialTone
MisdialledTrunkPrefix
ChannelUnacceptable
CallAwarded
Preemption
PreemptionCircuitReserved
NormalCallClearing
UserBusy
NoResponse
NoAnswer
SubscriberAbsent
CallRejected
NumberChanged
Redirection
ExchangeRoutingError
NonSelectedUserClearing
DestinationOutOfOrder
InvalidNumberFormat
FacilityRejected
StatusEnquiryResponse
NormalUnspecified
NoCircuitChannelAvailable
CallQueued
NetworkOutOfOrder
FrameModeOOS
FrameModeOperational
TemporaryFailure
Congestion
AccessInformationDiscarded
RequestedCircuitNotAvailable
194
PrecedenceCallBlocked
ResourceUnavailable
QoSNotAvailable
RequestedFacilityNotSubscribed
OutgoingCallsBarred
OutgoingCallsBarredInCUG
IncomingCallsBarred
IncomingCallsBarredInCUG
BearerCapNotAuthorised
BearerCapNotPresentlyAvailable
InconsistentOutgoingIE
ServiceOptionNotAvailable
BearerCapNotImplemented
ChannelTypeNotImplemented
RequestedFacilityNotImplemented
OnlyRestrictedDigitalBearerCapAvailable
ServiceOrOptionNotImplemented
InvalidCallReference
IdentifiedChannelNonExistent
CallIdentifyNotSuspendedCall
CallIdentifyInUse
NoCallSuspended
ClearedRequestedCallIdentity
UserNotInCUG
IncompatibleDestination
NonexistentCUG
InvalidTransitNetwork
InvalidMessageUnspecified
MandatoryIEMissing
MessageTypeNonexistent
MessageNotCompatible
IENonExistantOrNotImplemented
InvalidIEContents
MessageNotCompatibleWithCallState
TimerExpiry
ParameterNonexistent
UnrecognisedParamaterDiscarded
ProtocolErrorUnspecified
195
InterworkingUnspecified
ENDREASON128=ErrorInCauseIE
196
3.6.2.2 SIP devices

Multiple Choices
Moved Permanently
Moved Temporarily
Use Proxy
Alternative Service
Bad Request
Unauthorized
Payment Required
Forbidden
Not Found
Method not Allowed
Not Acceptable
Proxy authentication Required
Request Timeout
Gone
Request Entity Too Large
Request-URI Too Long
Unsupported Media Type
Unsupported URI Scheme
Bad Extension
Extension Required
Session Interval Too Small
Interval Too Brief
Temporarily Unavailable
Call/Transaction Does not Exist
Loop Detected
Too Many Hops
Address Incomplete
Ambiguous
Busy Here
Request Terminated
Not Acceptable Here
Request Pending
Server Internal Error
Not Implemented
Bad Gateway
Service Unavailable
197
Server Time-out
Version not Supported
Message Too Large
Busy Everywhere
Decline
Does not Exist Anywhere
Not Acceptable
198
Chapter 3:
Server maintenance
4 Server Maintenance
4.1 Start Service
Start high performance media proxy: /etc/init.d/empd start
Start IVR: /etc/init.d/ivrd start
Start soft switch: /etc/init.d/mbx3000d start
Start operation support system: /etc/init.d/vos3000dall start
4.2 Stop Service
Terminate soft switch: /etc/init.d/mbx3000d stop
Terminate operation support system: /etc/init.d/vos3000dall stop
Terminate IVR: /etc/init.d/ivrd stop
Terminate high performance media proxy: /etc/init.d/empd stop
(* Under the Linux AS 5 environment, the high performance media proxy can
only be terminated after the termination of soft switch)
4.3 Restart Service
Restart soft switch: /etc/init.d/mbx3000d restart
Restart IVR: /etc/init.d/ivrd restart
Restart operation support system: /etc/init.d/vos3000dall restart
199
Chapter 5: Installation
5 Installation
Please visit http://www.linknat.com/eng/support/downloads.html to get the
installation
package for the client.
The installation package is an executable file and can be installed right after
download.
The installation process follows the standard pattern of Windows installation,
which will not be described here.
For any further questions, please visit www.linknat.com and contact us.
200
Chapter 6: System Requirements
6 System Requirements
Operating Systems: Windows 2000/XP/2003/Vista/7
CPU: Intel Pentium 4 1.6GHz or above
Memory: 512MB or above
Hard disk: 200MB or above
201

Manual Vos3000 Eng (v2.1.2.6) Remove Pass

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VOS3000

Copyright 2005-2011 Kunshi Network Technology Co., Ltd.

2.13.4 Area Information.......................................................................................... 170

Chapter 1: How to use the manual

1 How to use the manual?

Chapter 1: Operation Guide. A detailed introduction to all functions of

Chapter 3: Maintenance. Descriptions on How to start, stop, restart

Chapter 4: Installation. A general introduction to install VOS3000 client.

Chapter 5: System requirements. The minimum requirements for install

Texts and elements visible in client interfaces.

Tips for users' reference.

General information to help users fulfill certain operation.

Important information to avoid unnecessary loss.

Illustration of the client interface

Chapter 2: Operation Guide

Open: Open current Management page.

Filter: Get current configuration from server.

Add: Insert new lines.

will be marked as to be deleted.

to the server to carry out.

Export: Export the current sheet into local files.

Chapter 2: Operation Guide

Upon running VOS3000 client, the login dialogue will be shown.

Server IP: IP address of the remote server.

User Name: User names allowed by the platform.

Password: User password allowed by the platform.

Chapter 2: Operation Guide

2.2 Rate Management

Double-click <Navigation><Rate Management>

Number of Rates: The number of rates contained in the group.

Memo: Additional comments.

Double-click the numbers at <Number of Rates> to enter the rate

Double-click the numbers at <Number of Using Account> to enter the

account management page.

Chapter 2: Operation Guide

Open: Enter the rate management page.

Authorization: Enter the authorization management page.

(* You can simultaneously select multiple rate groups).

Chapter 2: Operation Guide

2.2.2 Rate Management

the right-click menu.

Double-click the <Number of rates> in the rate group management page.

according this, please refer to <Number Management><Area Information>.

Rate Type: Available options are Net, Local, National and

Area Name: The area corresponding to the rate prefix

Chapter 2: Operation Guide

Serial Number: Time section.

Money Amount: Money of this section.

Charged Duration: charge time.

Lock Type: Enable or Disable the rate.

Chapter 2: Operation Guide

The table supports <Import> and <Export> operations.

(* Refer to the exported files for the import format.)

added, the function can be used to modify their initials.

added, the function can be used to modify their initials.

01 -- 09 instead of using a single 0. Otherwise, if the international rate

Chapter 2: Operation Guide

2.3 Package Management

Double-click <Navigation><Package Management>

Package Name: The name of the package.

Rent Period: Value of time.

Rent Unit: Day/Month/Year

Rent Fee: Package cost.