You are on page 1of 205

VOS3000

Reference Manual

Version 2.1.2.6
2011.03

Copyright 2005-2011 Kunshi Network Technology Co., Ltd.


All Rights Reserved.
http://www.linknat.com

Contents
1 How to use the manual?......................................................................................................... 1
2 Operation Guide........................................................................................................................2
2.1 Login..................................................................................................................................3
2.2 Rate Management......................................................................................................... 4
2.2.1 Rate Group Management.................................................................................4
2.2.2 Rate Management..............................................................................................6
2.3 Package Management..................................................................................................9
2.3.1 Package Group Management......................................................................... 9
2.3.2 Package Free Duration Management......................................................... 10
2.3.3 Package Period Rate Management............................................................. 11
2.4 Account Management................................................................................................ 12
2.4.1 General Account............................................................................................... 12
2.4.2 Payment.............................................................................................................. 15
2.4.3 Agent Account...................................................................................................16
2.4.4 Billing................................................................................................................... 17
2.4.5 Authorization Management.......................................................................... 18
2.4.6 Number Section Limitation............................................................................20
2.5 Operation Management............................................................................................ 21
2.5.1 Gateway Operation.......................................................................................... 21
2.5.2 Phone Operation.............................................................................................. 46
2.5.3 Business Analysis.............................................................................................. 65
2.5.4 Current Call........................................................................................................ 68
2.5.5 Call Performance...............................................................................................70
2.5.6 Registration Management............................................................................. 73
2.5.7 Domain Management..................................................................................... 74
2.5.8 Phone Service.................................................................................................... 75
2.5.9 Soft Switch Management............................................................................... 76
2.6 Audio Service................................................................................................................ 81
2.6.1 Public Audio....................................................................................................... 81
2.6.2 Built-In Audio.....................................................................................................83
2.6.3 Language Management..................................................................................84
2.6.4 Direct/Callback.................................................................................................. 85
2.6.5 IP PBX...................................................................................................................92
2.6.6 Conference......................................................................................................... 96
2.6.7 Value Added.................................................................................................... 104
2.7 Data Query...................................................................................................................111

2.7.1 CDR.....................................................................................................................111
2.7.2 Payment Record..............................................................................................113
2.7.3 Bill Query...........................................................................................................114
2.7.4 Cards Query..................................................................................................... 120
2.7.5 Clearing Query................................................................................................ 122
2.8 Data Report................................................................................................................. 125
2.8.1 Bill Report......................................................................................................... 126
2.8.2 Cards Report.................................................................................................... 132
2.8.3 Clearing Report............................................................................................... 134
2.8.4 Report Management..................................................................................... 137
2.9 CDR Analysis............................................................................................................... 138
2.9.1 Connect Analysis.............................................................................................138
2.9.2 Interrupt Analysis............................................................................................139
2.9.3 Area Analysis....................................................................................................140
2.9.4 Call Distribution.............................................................................................. 141
2.9.5 Historical Performance..................................................................................142
2.9.6 Gateway Performance................................................................................... 143
2.9.7 Period Connect Analysis............................................................................... 144
2.9.8 Gateway Area Analysis.................................................................................. 145
2.10 Cards Management.................................................................................................148
2.10.1 Phone Card.................................................................................................... 148
2.10.2 Inuse Phone Card......................................................................................... 150
2.10.3 Bind Number................................................................................................. 151
2.11 Alarm Management................................................................................................ 152
2.11.1 Alarm Setting.................................................................................................152
2.11.2 Current Alarm................................................................................................158
2.11.3 History Alarm.................................................................................................159
2.12 System Management..............................................................................................160
2.12.1 User Management....................................................................................... 160
2.12.2 System Log.....................................................................................................162
2.12.3 System Parameter........................................................................................ 163
2.12.4 System Information..................................................................................... 164
2.12.5 Data Maintenance........................................................................................165
2.12.6 Online User.................................................................................................... 166
2.13 Number Management............................................................................................167
2.13.1 Number Section Query............................................................................... 167
2.13.2 Mobile Area................................................................................................... 168
2.13.3 City Code........................................................................................................ 169

2.13.4 Area Information.......................................................................................... 170


2.13.5 Number Transform...................................................................................... 171
2.13.6 Caller List........................................................................................................ 172
2.13.7 Callee List........................................................................................................173
3 Supplement............................................................................................................................ 174
3.1 Filters.............................................................................................................................174
3.2 Shortcuts...................................................................................................................... 174
3.3 Cell Colors....................................................................................................................174
3.4 Rewrite Rules...............................................................................................................176
3.5 Parameter Specification........................................................................................... 178
3.5.1 Soft Switch Parameter................................................................................... 178
3.5.2 IVR Parameter..................................................................................................184
3.5.3 System Parameter...........................................................................................189
3.6 Call Track...................................................................................................................... 191
3.6.1 Terminations caused by the server............................................................192
3.6.2 Terminations caused by VoIP devices.......................................................194
4 Server Maintenance..............................................................................................................199
4.1 Start Service.................................................................................................................199
4.2 Stop Service.................................................................................................................199
4.3 Restart Service............................................................................................................ 199
5 Installation...............................................................................................................................200
6 System Requirements.......................................................................................................... 201

Chapter 1: How to use the manual

1 How to use the manual?


This manual is for VOS3000 VoIP operation supporting platform version 2.1.2.4.
This section introduces the organization and symbols of the manual.
In this manual there are illustrations for each operation for users reference.
Main chapters of the manual include:

Chapter 1: Operation Guide. A detailed introduction to all functions of

client.

Chapter

2:

Supplement.

Supplementary

information

on

functional

operations.

Chapter 3: Maintenance. Descriptions on How to start, stop, restart

services.

Chapter 4: Installation. A general introduction to install VOS3000 client.

Chapter 5: System requirements. The minimum requirements for install

client.
Symbols
<>

Texts and elements visible in client interfaces.

Tips for users' reference.

**

General information to help users fulfill certain operation.

***

Important information to avoid unnecessary loss.

Illustration of the client interface

Status Indicator
Toolbar
Table
Filter

s
Navigation

Current Table
Concurrency/CDR

Chapter 2: Operation Guide

2 Operation Guide
In VOS3000, most data managements can be completed through sheets.
Sheets can be opened by double-clicking corresponding nodes in <Navigation>.
The following operations are supported:

Open: Open current Management page.

Filter: Get current configuration from server.

Copy: Copy the currently selected sheet line into the clipboard.

Paste: Paste the line in the clipboard into a sheet with the same type.

Add: Insert new lines.

Delete: Delete sheet lines. If the data are at the server, the selected lines

will be marked as to be deleted.

Apply: Send currently specified operations (such as add, delete and modify)

to the server to carry out.


(*** Before clicking apply, all the operations of data are saved only at the client
end and will not affect the server's data; closing the management page would
discard these operations.)

Export: Export the current sheet into local files.

Import: Import data from local files into the sheet (supported by a few

types of sheets)
Batch data operations can be fulfilled by copy, paste and column
Filling Downwards functions supported by spreadsheets in VOS3000. See the
illustration below:

Chapter 2: Operation Guide

2.1 Login

Upon running VOS3000 client, the login dialogue will be shown.

Server IP: IP address of the remote server.

User Name: User names allowed by the platform.

Password: User password allowed by the platform.

The system will record IPs typed by users for later use. Users can also delete
these historical servers IP. The initial User Name and Password are both admin.

Chapter 2: Operation Guide

2.2 Rate Management


2.2.1 Rate Group Management

How to Start

Double-click <Navigation><Rate Management>

Table Items

Rate-Group Name: The name of the rate group. When new accounts are

created, one rate group must be specified and the name here will be used to
identify the groups.
(*Try to choose more informative names that remind people of the rate's details)

Number of Rates: The number of rates contained in the group.

Equivalent Time to 60 seconds for Calling Card: For Calling Card Only.

Memo: Additional comments.

Number of Using Account: The number of accounts using this rate group.

Create User: The name of the user who created this rate group.

Other Operations

Double-click the numbers at <Number of Rates> to enter the rate

management page.

Double-click the numbers at <Number of Using Account> to enter the

account management page.


Right-Click Menu

Chapter 2: Operation Guide

Open: Enter the rate management page.

Authorization: Enter the authorization management page.

(* You can simultaneously select multiple rate groups).

(** For agent, when login system, only those rate groups in the <Authorization>
lists will be shown. As illustrated above, this rate group can be seen by "agent1",
"agent2" and "agent3".)

Chapter 2: Operation Guide

2.2.2 Rate Management

How to Start

Select a line in the rate group management page and choose <Open> in

the right-click menu.

Double-click the <Number of rates> in the rate group management page.

Table Items

Rate Prefix: The prefix of the called number which matches this rate.

(* The longest matching prefix will be used. For example, if there are two rate prefix,
0 and 01, the number 01117 will be match to 01 since it is the
longest pattern that matches 01117).

Area Prefix: Also used for rate matching, Area Name will be shown

according this, please refer to <Number Management><Area Information>.

Rate Type: Available options are Net, Local, National and

International.
(* The type will not only be shown in CDR, but also used in many filters and
statistics. Please correctly specify the rate type. Meanwhile, this type will be
checked before calling. If a caller does not have the authorization to call the type of
number specified here, the call will be banned).

Area Name: The area corresponding to the rate prefix

Section Rate:

Chapter 2: Operation Guide

Serial Number: Time section.

Money Amount: Money of this section.

Charged Duration: charge time.

(* Section Rate will be used first, sessions that exceeds this time will be charged
according to the <Billing Rate> and <Billing Cycle>. If none section is set, the
<Billing Rate> and <Billing Cycle> will be used from the beginning. (Unit: Second))

Billing Rate: The fee charged for every Billing Cycle (Unit: Dollar)

Billing Cycle: The session time that exceeds the First Time Duration will

be divided into units with length specified here. When the time cannot be divided
clear, it will be rounded up to the nearest integer.
(* An example: if the First Time Rate is 0.21, the First Time Duration
is 180, the Billing Rate is 0.15, and the Billing Cycle is 60, then
according to this rate, a session that lasts 250s will be charged 0.21 + 0.15 * 2 = 0.51
Dollar)

Lock Type: Enable or Disable the rate.

Billing Rate for Calling Card Prompt: Used for IVR prompt remaining

duration.

Billing Cycle for Calling Card Prompt: Used for IVR prompt remaining

duration.

Chapter 2: Operation Guide

Other Operations

The table supports <Import> and <Export> operations.

(* Refer to the exported files for the import format.)


Right-Click Menu

Add Start Bit of Prefix: When selected lines are in the status of to be

added, the function can be used to modify their initials.

Delete Start Bit of Prefix: When selected lines are in the status of to be

added, the function can be used to modify their initials.


(* Some international rate list use nonstandard initials. These functions can be used
to adjust the initials after import)
Tips

When creating rate policies for national calls, try to use rate prefixes like

01 -- 09 instead of using a single 0. Otherwise, if the international rate


policies are incomplete, some international calls might be matched to 0 and
misclassified as national calls.

Chapter 2: Operation Guide

2.3 Package Management


2.3.1 Package Group Management

How to Start

Double-click <Navigation><Package Management>

Table Items

Package Name: The name of the package.

Rent Period: Value of time.

Rent Unit: Day/Month/Year

Rent Fee: Package cost.

Period Rate: The rate of a certain time period. Double-click to open the

Period Rate Management. Please refer to the next section for details.

Free Duration: Free sessions provided by the package. Double-click to edit

Free Money Amount: Gift money provided by the package. Double-click to

it.
edit it.
(* The Free Duration will be used first, then the Free Money Amount.)

Memo: Additional comments.

Create User: The name of the user who created this package.

Chapter 2: Operation Guide

2.3.2 Package Free Duration Management

How to Start

Double-click <Navigation><Package Management><Package Free

Duration Management>
Table Items

Rate Prefix: The prefix of Free Duration.

Free Duration: Free time for the prefix.

Billing Cycle: Charge cycle.

Memo: Comments on the package.

Right-Click Menu

Authorization (* Please refer to: Rate Group Management)

10

Chapter 2: Operation Guide

2.3.3 Package Period Rate Management

How to Start

Double-click the numbers at the <Package Management> <Package

Period Rate>
Examples:

The rate in the weekends is 0.05.

The rate from 23:00 to 8:00 is 0.3 and 0.4 for the rest of the time

The rate from 00:00:00, May 1st, 2009 to 21:00:00, May 7th, 2009 is 0.4.

(*** The start and expiration time for yearly periods are different from those for
weekly or monthly ones).

11

Chapter 2: Operation Guide

2.4 Account Management


2.4.1 General Account

How to Start

Double-click <Navigation><Account Management>

Table Items

Account ID: The unique identification of the account. This must be unique

and cannot be modified once the account is created.

Account Name: The name of the account (such as the full name of the

user).

Current Balance: The current balance of the account.

Overdraft Limit: The maximum credit of the account.

Billing Rate: The rate group for billing.

Private Rate: Rate for this account only, if billing rates contains private rate,

the lower will be chosen.

Today Consumption: Today's consumption.

Number of Gateway: Non-editable. The number of gateways under this

account. Double-click to enter the gateway management page of this account.

Number of Phone: Non-editable. The number of phones under this

account. Double-click to enter the phone numbers management page of this


account.

12

Chapter 2: Operation Guide

Number of Inuse Phone Card: Non-editable. It shows the number of phone

cards under this account.

Number of Package: Non-editable. It shows the number of packages

subscribed by this account.

Package Status: Non-editable. The number of packages effected.

Agent ID: The <Account ID> of its parent account. The parent account

must exist. Upon designation, the parent account will become the Agent type.

Customer Information: Information about the customer. Click <Edit> to

change.

Phonebook: Non-editable. The number of this accounts phonebook.

Double click to enter short number settings.

Account Category: <Account> or <Agent>. Non-editable. When an

account has sub accounts, it automatically becomes an agent.

Account Type: General, Phone Card or Settlement.

Memo: Comments on the account.

Account status: <Normal> or <Locked>.

Expiry Date: The expiration date of the account.

Date of Open Account: Non-editable. The date when the account is

created.
Other Operations

Double-click the number at <Number of Gateway> to enter <Gateway

Management> page for the account.

Double-click the number at <Number of Phone> to enter <Phone Number

Management> page.

Double-click the number at <Number of Inuse Phone Card> to enter

<Phone Card Management> page.

Double-click the number at <Number of Package> to manage the

packages subscribed by the account.

Double-click the number at <Package Status> to edit the effected package

of the account.
Right-Click Menu

Disable account: Disable the account and all its sub accounts. Phone

Numbers belonging to these accounts will not be able to make phone calls.

Enable account: Enable the disabled account

(*** If an account is deleted, its phone, gateway and in use phone card will
belong to no account.)

13

Chapter 2: Operation Guide

2.4.1.1 Customer Package Management

How to Start

Double-click <Navigation><Account Management><Number of

Package>
Tips

Add packages for the account, set the start and expiration date of

packages, lease type, lease rent, period rate, free duration and free money amount.
(** The <Invalid Time> is the date after which the package cannot be
subscribed. For example, if a monthly lease has Effective Date (2010-9-2) and
Invalid Time (2010-9-15), on the 2th of September, the package will be subscribed,
and effective through 2010-9-2 to 2010-9-30. But after September 15th, the
package will not be available for subscription. That means this package cannot be
used in October.)

14

Chapter 2: Operation Guide

2.4.2 Payment

How to Start

Double-click <Navigation><Account Management>Select an account

Click <Payment> in the right-click menu.


Operation Details

Type of payment: Type of payment. If the phone card is selected, the card

number and password will be asked.

Payment type: <Payment>/<Credit>/<Make Zero>.

Amount: The amount of payment.

Memo: Comments will be kept as historical records.

(* Historical payments can be view in the payment record page)


(* Payment will change account's expiration. Please refer to system parameter:
SERVER_ACCOUNTEXPIREDELAYAFTERPAYMENT)

15

Chapter 2: Operation Guide

2.4.3 Agent Account


Agent accounts differ with ordinary accounts in that there are accounts
belonging to agent accounts. Once an account becomes an agent account, it will
occur in the navigation tree. Double-click the agent account in the navigation tree
to open the <sub account Management>.
(* Use the filter <Direct> and <All>, respectively, to show the directly sub
accounts and all (direct and indirect) affiliations of the account.)

16

Chapter 2: Operation Guide

2.4.4 Billing
Phones, gateways and bind numbers will be charged according the account
they currently belong to. If the number being called does not match any rate, the
call will be terminated. And the cause of such termination will be shown in CDRs.
When the account belongs to other accounts, the call will cause the agent account
to be charged according to its own rate (this backtracking process ends up at
accounts that belong to no other accounts). If the billing turns the account or any
of its agent accounts into disabled status, the phones, gateways and bind
numbers will no longer be able to make calls.

17

Chapter 2: Operation Guide

2.4.5 Authorization Management

How to Start

Double-click <Navigation><Account Management>Select an account

Click <Authorizations> in the right-click menu


Operation Details

Authorizations

Add/Delete/Modify Account: The right to create delete or modify


accounts.

Add/Delete/Modify Phone: The right to manipulate phones belonging


to the account.

Delete/Modify Phone Card: The right to manipulate phone cards


belonging to the account.

Add/Delete Gateway: The right to manipulate gateways belonging to


the account.

Modify Gateway Information: The right to modify information about


gateways except capacity.

Modify Gateway Capacity: The right to modify the number of lines.

Payment For This Account: The right to perform payment for the
18

Chapter 2: Operation Guide

current account (including changing the amount of overdraft).

Payment for Sub Accounts: The right to pay for the sub accounts.
(* This function is usually used to facilitate agent development. An
agent user can have an agent-typed account in the system.
Administrators can create one or more accounts for them, limiting
their rights to recharge their own account, yet granting those
authorizations to add new accounts, phones and gateways, and to
recharge their sub accounts. The agent can create new accounts for its
sub-agents. The agent account can only manipulate its sub accounts.
Note that, accounts created by agent accounts must be designated to
an agent account, and the creator must have the authorization to
manipulate the designated agent account. Users logged in with an
agent account can only see those accounts that authorized to the
agent. This restriction applies to all account-related operations.)

19

Chapter 2: Operation Guide

2.4.6 Number Section Limitation

How to Start

Double-click <Navigation><Account Management>Select an account

Click <Authorizations> in the right-click menu


Operation Details

Begin Number: The smallest number of the segment (including the

number itself).

End Number: The largest number of the segment (including the number

itself).
(* Number restriction specifies the phone numbers that can be added to the
current account, in order to avoid competition of number resources among
agents.)
(* If account type is agent, the numbers of its sub accounts should also be
in this range. Otherwise there will be error prompt from the system. If the account
type is ordinary, the appropriate number segments will automatically added by
the system.)

20

Chapter 2: Operation Guide

2.5 Operation Management


2.5.1 Gateway Operation
2.5.1.1 Routing Gateway

How to Start

Double-click <Navigation><Operation Management><Gateway

Operation><Routing Gateway>
Table Items

Gateway ID: The unique ID of the device, used for the authentication of

dynamic gateways. For static gateways (usually relay gateways), the only
requirement is that their IDs do not conflict with one another.

Gateway Prefix: When the number being called is not registered in the

system, the call will be routed only to gateways which match the prefix specified
here. Multiple prefixes can be specified, separated by commas. Different gateways
can be designated with the same prefix. When conflict occurs, the gateway will be
chosen according to following numbers (the smallest comes first): Priority number,
the ratio of the number of current calls to the number of channels, the number of
historical calls, and the gateway ID.

Prefix mode (for Routing Gateway only):

Extension: Shorter prefixes will be tried if the routing gateway matched


by this prefix cannot deliver the call.
21

Chapter 2: Operation Guide

Expiration: No more prefixes will be tried if the routing gateway


matched by this prefix cannot deliver the call.

Examples:

If the prefix mode of gw2 is set to Terminal, the prefixes being tried for
the number 90080001 will be gw2 and gw4 in order.
If the prefix mode of gw2 is set to Continual, while others remain the
same, the prefixes being tried for the number 90080001 will be gw2,
gw43, gw3, and gw1 in order.

Gateway Group: The group which gateway belongs to.

Lock Type: <No Lock> or <Bar All Calls>.

Line Limit: Lines of this routing gateway.

Priority: When the prefixes are the same, gateway with high priority will be

used firstly.

His Soft Switch: Specify the soft switch used by this routing gateway.

Additional Settings
Normal:

Gateway Type

Static: No registration is required. These are usually relay


gateways (i.e. Routing Gateway). Static IP addresses and ports

22

Chapter 2: Operation Guide

can be specified for them.

Dynamic: Registration is required before use.

Registration: Register to other server, please refer to


<Registration Management>.

Local IP: Set IP of local network used for sending, use <Auto> to
choose by Linux routing table.

Protocol: H323 or SIP

IP: Gateway's IP

Local IP

Signaling Port

Media proxy: See the descriptions in <Phone Management>


<Supplementary services>.

RTP Interrupt Detection

Conversation Limitation(Second)

Encryption: Check to enable.

Signaling Length

The longest time for the call to be stayed in the signaling


status. When the timeout is exceeded, the system will switch a
gateway if it is in the Setup or CallProceeding status,
and will hang up the call if it is in the Alerting status.

Stop Switch Gateway when RTP Start

Switch Gateway Until Connect

Real Time Computing ASR: Enable this to use ASR when sorting.

Real Time Computing ACD: Enable this to use ACD when sorting.

Check Rate

Sort by Lowest Rate per Second: Use rate per second when
sorting.

Lowest Profit Rate Limit: Lock this gateway when profit below
settings.

Routing Prefix:

23

Chapter 2: Operation Guide

Routing Caller Prefix Mapping

Allow: Prefixes of the caller numbers allowed to pass through


(left blank to allow all numbers)

Forbidden: Prefixes of the caller numbers disallowed to pass


through

(*** Only one of the Allow and Forbidden options can


be chosen)

Routing Callee Prefix Mapping

Allow: Prefixes of the called numbers allowed to pass through

Forbidden: Prefixes of the called numbers disallowed to pass


through

Rewrite Rules for the caller number: Rewrite Rules for the caller
number when called out through this gateway.

Rewrite Rules for the called number: Rewrite Rules for the called
number when called out through this gateway.

Period Control

Period Rewrite Rule

24

Chapter 2: Operation Guide

Begin Time: Time when the Rewrite Rule comes into effect.

End Time: Time when the Rewrite Rule expires.

Mode

The called: The Rewrite Rule applies to the called number

The caller: The Rewrite Rule applies to the caller number

Rewrite Rule: The content of the rule

Period Call Restriction

25

Chapter 2: Operation Guide

Begin Time: Time when the rule comes into effect.

End Time: Time when the rule expires.

Operation

Forbidden:

Forbidden

operations

for

the

matched

prefixes.

Allow: Allow operations for the matched prefixes.

Mode

The caller: Matches the prefixes of the caller numbers

The called: Matches the prefixes of the called numbers

Number Prefix: The prefix of the number. Multiple prefixes can


be specified, separated by commas.

Period Capacity

Begin Time: Time when the rule comes into effect.

End Time: Time when the rule expires.

Capacity: The maximum number of channels allowed for this


period.

Protocol

H323

26

Chapter 2: Operation Guide

Q.931 NumberingPlan

Q.931 NumberType

See the descriptions in <Phone Management> for details


about signaling checkboxes.

SIP

Reply Address

Request address

27

Chapter 2: Operation Guide

G729 Negotiation Mode

G729 annexb

G723 annexa

Enable Timer Protocol

Enable 100rel

Allow T38

DTMF

DTMF Receive: Specifies the way by which DTMF signals are


received. The <All> option is recommended, which asks the
system to accept all kinds of DTMFs. Once a certain kind of
DTMF is received, this channel will accept the same kind of
DTMFs only, thus effectively avoiding duplicate receptions.

Payload: The payload value in RTP, for the DTMF of the


RFC2833 mode.

DTMF Send(H323): It is set to <Auto> by default, indicating


that the system would determine the best way to send DTMFs
based on the receivers capacity. If the receiver provides no
capacity set, the system will send according to the default
mode. The RFC2833 mode can only be specified for media
proxy.

DTMF Send(SIP): It is set to <Auto> by default. The details are


the same as those of <DTMF(H323) sending> described
above.
28

Chapter 2: Operation Guide

Codec

H323

Auto Negotiation: Determined by Caller and Callee.

Soft switch Specified: Codec can only be sent.

(** Select one codec, then double click to add or remove. )

SIP

Auto Negotiation: Determined by Caller and Callee.

29

Chapter 2: Operation Guide

Soft switch Specified: Codec can only be sent.

(** Select one codec, then double click to add or remove. )

Others

Number Length Limit

Caller Number Allowable Length: The lengths of the caller


numbers allowed to pass through the gateway (e.g. fill in 11,
14 to allow numbers of 11 digits or 14 digits only.)

Callee Number Allowable Length: The lengths of the called


numbers allowed passing through the gateway.
(** Left blank to allow numbers of all length to pass through,
and fill in 0 to allow no numbers to pass through.)

Black and White List

Caller List

Callee List

Number Restriction on Callee:


<None>: No restriction.
<Phone Number>: Allow call platform's phone numbers only.
<Other Number>: Allow call numbers except platforms phone
number.

Callee Transform

Allow Callee Transfer

Enable Phone Display Number: When caller is phone, check to use


phones display number, uncheck to use phone number.
30

Chapter 2: Operation Guide

Allow Callee Transfer: Allow callee transfer number to pass this


gateway.

IP address: See descriptions in the <Additional Settings>

Configuration Password: The password used for gateway registration,

which is also the password used for Web configuration.

Self Service Password: The password used for Web Query.

Memo: Comments on the gateway

Routing Settlement Account ID: The billing account charged when the

gateway is called.

Routing Settlement Account Name: The name of the billing account.

Routing Settlement Account Balance: The balance of the billing account

Other Operations

Double-click the content of <Routing Settlement Account Name> to open

the account management page for this account.


Right-Click Menu

Current Call: Open the list of <Current call> for this gateway

Condition Monitoring: Monitor the gateway status and show the

connection information of this gateway in the <Gateway Status> page.

Connect Analysis: Open <Connect Analysis> sheet for this gateway.

Interrupt Analysis: Open <Interrupt Analysis> sheet for this gateway.

Alarm Monitoring: Open <Routing Gateway Alarm> settings for selected

gateways.

Total Gateway: Get total capacity of the selected gateways.

Filling Downwards

Random Generate: To generate password.

31

Chapter 2: Operation Guide

2.5.1.2 Mapping Gateway

How to Start

Double-click <Navigation><Operation Management><Gateway

Management><Mapping Gateway>
Table Items

Gateway ID: See the descriptions in <Routing Gateway>.

Lock Type: See the descriptions in <Phone Management>.

Authorization Type: See the descriptions in <Phone Management>.

Capacity: The number of concurrent calls allowed by the gateway.

Routing Gateway Group: Allow or Forbidden.

His Soft switch: See the descriptions in <Routing Gateway>.

Additional Settings

Normal

32

Chapter 2: Operation Guide

Gateway Type

Dynamic: Registration is required.

Static: Gateway mapping is achieved directly through IP


addresses.

IP: IP addresses of mapping gateways. Multiple addresses can be


specified, separated by commas.

Process Timeout: The maximum time waited after the call has
reached the gateway. If the connection has not been establish
within the time limit, the system server will send a reject signal to
the mapping gateway. Set 0 to indicate that there is no
proceeding timeout.

Conversation Limitation

Media Proxy: See the descriptions in <Routing Gateway>.

RTP Interrupt Detection:

See

the

descriptions in <Phone

Management>.

Real Time Computing ASR

Real Time Computing ACD

Lowest Profit Rate Limit: This gateway will be locked if profit below
this value.

First Routing Strategy for Routing

None: System Default.

ASR: Sort by ASR.

Lowest Rate per Second: Sort by rate per second.

Second Routing Strategy for Routing

Billing Method for Callee Call Transfer: See the descriptions in


<Phone Management>.

33

Chapter 2: Operation Guide

Conversation Limitation: See the descriptions in <Routing


Gateway>.

Caller Number Allowable Length: The lengths of the caller


numbers allowed to pass through the gateway (e.g. fill in 11,
14 to allow numbers of 11 digits or 14 digits only)

(* Left blank to allow numbers of all length to pass through, fill

in 0 to forbidden all.)

Callee Number Allowable Length: The lengths of the called


numbers allowed passing through the gateway.

Caller List

Callee List

Number Restriction on Callee:


<None>: No restriction.
<Phone Number>: Allow call platforms phone numbers only.
<Other Number>: Allow call numbers except platforms phone
number.

Allow Phone Number Billing

Enable Phone Settings

Allow Bind Number Billing: Billing according to the account that


the caller belongs to, instead of the setting of the gateway itself.

Caller Transform

Mapping Prefix:

Mapping Caller Prefix Mapping: See the descriptions in <Routing


Gateway>.

Mapping Callee Prefix Mapping: See the descriptions in <Routing


Gateway>.

Mapping Caller Rewrite Rule: See the descriptions in <Routing

34

Chapter 2: Operation Guide

Gateway>.

Mapping Callee Rewrite Rule: See the descriptions in <Routing


Gateway>.

Period Control: See the descriptions in <Routing Gateway>.

35

Chapter 2: Operation Guide

Protocol

H323

Replace Failed Reason: Specify the error message sent to the


mapping gateway when the call cannot be established.

Q.931 ProgressIndicator: See the standard reference for H323.


See the descriptions in <Phone Management> for details
about signaling checkboxes.

G729 Negotiation Mode

Caller: CallingPartyNumber/SourceAddress/Display

Callee: CalledPartyNumber/DestinationAddress

Fast Start: Check to enable.

H245Tunneling: Check to enable.

Allow T38: Check to include T38.

Send Call Proceeding Immediately: Check to send call


proceeding when receives setup.

Convert Trying: Check, if caller uses H323 and callee uses SIP,
when callee returns Trying, VOS will send Call proceeding to
caller.

Change 183(SDP) To Alerting: Check, if caller uses H323 and


callee uses SIP, when callee returns 183 with SDP, VOS will
send Alerting to caller; Uncheck, VOS will send Call
proceeding to caller.

36

Chapter 2: Operation Guide

SIP

Reply Address

Request Address

Caller

Callee

G729 Negotiation Mode

G729 annex b

G729 annex a

Replace Failed Reason: Specify the error message sent to the


mapping gateway when the call cannot be established.

Remote Ring Back Mode: See the descriptions in <Phone


Management>.

Call Authentication Mode: See the descriptions in <Phone


Management>.

DTMF

DTMF Receive: Specifies the way by which DTMF signals are

37

Chapter 2: Operation Guide

received. The <All> option is recommended, which asks the


system to accept all kinds of DTMFs. Once a certain kind of
DTMF is received, this channel will accept the same kind of
DTMFs only, thus effectively avoiding duplicate receptions.

Payload: The payload value in RTP, for the DTMF of the


RFC2833 mode.

DTMF Send (H323): It is set to <Auto> by default, indicating


that the system would determine the best way to send DTMFs
based on the receivers capacity. If the receiver provides no
capacity set, the system will send according to the default
mode. The RFC2833 mode can only be specified for media
proxy.

DTMF Send (SIP): It is set to <Auto> by default. The details are


the same as those of <DTMF Send (H323)> described above.

Codec: See the descriptions in <Routing Gateway>.

Others

38

Chapter 2: Operation Guide

IP: See the descriptions in <Additional Settings>.

Account ID: The number of the billing account for this mapping gateway.

Account Name: The name of the billing account for this mapping gateway.

Configuration Password: See the descriptions in <Routing Gateway>.

Self Service Password: See the descriptions in <Routing Gateway>.

Priority: See the descriptions in <Routing Gateway>.

Memo: Comments on this gateway.

Other Operations

Double-click the content of <Account Name> to open the account

management page for this account.


Right-Click Menu

See the descriptions in <Routing Gateway>.

39

Chapter 2: Operation Guide

2.5.1.3 Gateway Group

How to Start

Double-click <Navigation><Operation Management><Gateway

Management><Gateway Group>
Table Items

Gateway Group Name: The name of gateway group.

Line Limit: Total capacity of the gateway group.

Number of Routing Gateway: Double-click to manage.

Number of Mapping Gateway: Double-click to manage.

Memo

40

Chapter 2: Operation Guide

2.5.1.4 Online Routing Gateway

How to Start

Double-click <Navigation><Operation Management><Gateway

Management><Online Routing Gateway>


Table Items

Gateway ID: The device ID of gateway.

Gateway Prefix: The prefix of gateway.

Number of Calling: The number of current sessions maintained by the

gateway and the total capacity of it.

Line Limit

Routing ASR

Routing ACD

Registered IP: The current IP of the gateway.

Registration Time: The server time of the platform's most recent

registration.

Update Time: The time of the most recent confirmation that the platform is

online.

Duration: The time elapsed since the most recent registration (for dynamic

gateways). (* There is no Time elapsed item for static gateways.)

Encryption Type: The type of encryption used by the gateway.

Local IP
41

Chapter 2: Operation Guide

Register Name

Soft switch IP: The IP of soft switch that the gateway registered.

Soft switch Name: The name of the soft switch that the gateway registered.

Right-Click Menu

Current Call: Open the <Current call> page for this gateway.

42

Chapter 2: Operation Guide

2.5.1.5 Online Mapping Gateway

How to Start

Double-click <Navigation><Operation Management><Gateway

Management><Online Mapping Gateway>


Table Items

Gateway ID: The device ID of gateway.

Number of Calling

Line Limit

Mapping ASR

Mapping ACD

Registered IP: The current IP of the gateway.

Registration Time: The server time of the platforms most recent

registration.

Update Time: The time of the most recent confirmation that the platform is

online.

Duration: The time elapsed since the most recent registration (for dynamic

gateways). (* There is no Time elapsed item for static gateways.)

Encryption Type: The type of encryption used by the gateway.

Local IP

Soft switch IP: The IP of soft switch that the gateway registered.

Soft switch Name: The name of the soft switch that the gateway registered.
43

Chapter 2: Operation Guide

2.5.1.6 Gateway Status

How to Start

Double-click <Navigation> <Operation Management> <Gateway

Management><Gateway Status>
Choose a routing gateway in the <Gateway Management> interface and
right-click <Condition Monitoring>. The status of the routing gateway will be
shown in the <Gateway Status> page.
Table Items

Gateway ID: The unique ID of the device.

Total Calls: The number of all calls processed up to now.

Total Connected: The number of successful connections and its ratio to the

number of all calls.

Callee Rejected: The number of rejections from the called and its ratio to

the number of all calls.

Trunking Error: The numbers of connection failures caused by relay errors

and its ratio to the number of all calls.

Network Error: Failure caused by network errors, such as the loss of

responses from the relay, or the termination of TCP connections.

Caller Abandon: The calls given up by the caller.

Average Talk Time: The total session time divided by the number of calls.

Total Talk Time: The sum of all session times. (Unit: second)
44

Chapter 2: Operation Guide

IP: The IP address of the gateway.

Starting Time: The time of the last reset of statistics.

45

Chapter 2: Operation Guide

2.5.2 Phone Operation


2.5.2.1 Phone Management

How to Start

Double-click <Navigation> <Operation Management> <Phone

Operation><Phone Management>
Table Items

Phone Number: The number used as caller ID and the called number for

the terminal

Configuration Password: The password used for terminal registration (In

the H323 protocol, it will be the H323ID)

Display Caller ID: The caller ID shown at the called end.

<Remote-Party-ID> to use the number of the original caller.


<Display> to use number in From field of SIP message.

Lock Type:

No Lock: None restrictions to the terminal.

Bar Outgoing: The terminal is not allowed to call out.

Bar Incoming: The terminal is not allowed to be called.

Bar All Calls: The terminal is denied from any service.

Authorization Type: When a call is initiated by this number, this type will be

compared with the <Rate Type> of the rate. If the <Rate type> of the matching

46

Chapter 2: Operation Guide

rate has higher precedence than the type specified here, the call will be denied.
(* The precedence of authorization is: International call > Domestic call > Local call
> Net call)

Monthly Consumption

Monthly Min: Consumption at least per month.

Monthly Max: Consumption at most per month.

Billing Rate: Private rate of the phone.

Supplementary Service:

Display Caller ID: Display the caller's ID.

Call Forwarding: Forward the calls.

Do Not Disturb: Reject all calls.

Call Forwarding Unconditional: Forward all calls to specified number.

Call Forwarding No Reply: Forward calls to specified number when the


call is not answered or the phone is out of connection.

Call Forwarding On busy: Forward incoming calls when the phone is


busy.

Call Forwarding On Period: Forward calls in specified time period.

Forward Display Number:

Default: Use <Soft Switch Management><Additional


Settings><System Param>
<SS_CALLFORWARDUSINGORIGINALCALLER>.

Original Caller

Local Number
47

Chapter 2: Operation Guide

Polyphonic Ringtone

Transmit Polyphonic Ringtone: If the device has its own ring, transmit
it to the caller.

Ring Name: If empty, default ring will be used.

Voice Prompts for cant Connect: Default/On/Off

Spots Remaining Duration: Default/On/Off

Insufficient Alarm: Default/Prompt Balance/Prompt Duration/Off

Voice Mail

Check Password: Check to enable password when use voice mail.

Max Items: <Default> will use IVR Parameter


<IVR_VOICEMAILMAXNUMBER>

Preservation Days: <Default> will use IVR Parameter


<IVR_VOICEMAILEXPIREDAY>

Prompt Audio: Default/Customize

Audio File

48

Chapter 2: Operation Guide

Advanced Configuration

Normal

Phone Type: Static/Dynamic

Encryption

Protocol: SIP/H323

IP: Phone's IP

Signaling port: Phone's signaling port

Local IP

Media Proxy:

Auto: Let the system decide whether enable media proxy


(Recommended)

On: Always enable media proxy

Off: Always disable media proxy

Billing Method for Callee Call Transfer:


(** For example: If A calls B, and B forwards the call to C, and the
Billing for call forwarded by the called is set to By Callee, then
after the call, the system will generate two CDRs: A calls B, and B calls C.
And the CDR for B calling C will be charged on B's account.)

RTP Interrupt Detection:

None: Disable.

Server to Remote: Detect server send to device.

Remote to Server: Detect device to server.

Bi-direction: Any direction no RTP, the call will be stopped.

49

Chapter 2: Operation Guide

Conversation Limitation(Second)

Number Restriction on Callee:


<None>: No restriction.
<Phone Number>: Allow call platforms phone numbers only.
<Other Number>: Allow call numbers except platforms phone
number.

Display Caller Short E164

If phone is offline, try to use Routing Gateway for routing: When the
phone being called is offline, try to find a matching route in the
routing gateway.
Default/On/Off

Lowest Profit Rate Limit

First Routing Strategy for Routing

Second Routing Strategy for Routing

H323

FastStart: Check to enable the FastStart signal; uncheck to disable it.

H245Tunneling: Check to enable the H245mappingsignal; uncheck to


disable it.

H245InSetup: Check to enable the H245InSetup signal; uncheck to

50

Chapter 2: Operation Guide

disable it.

Send

CallProceeding

immediately:

Check

to

send

back

the

CallProceeding signal right after getting the setup signal of H323


protocol from the caller.

Convert Trying: If the caller uses H323 protocol and the called uses SIP
protocol, check this to send CallProceeding signal to the caller when
the called returns the Trying signal.

Change 183(SDP) to Alerting: If the caller uses and the called uses SIP
protocol, check this to send the Alerting signal to the caller when the
called returns a 183 signal with SDP messages. Uncheck to send back a

CallProceeding signal in this case.


(*** If you are uncertain about the meanings of these options, please
use them after consulting technical supports.)

51

Chapter 2: Operation Guide

SIP

Reply Address: The address to which the response is sent when SIP
receives a request.

Socket: Send the response back to the requester (Recommended)

Via Port: Send the response to the requesting IP address, using the
port number specified here (For network reasons, some systems
only work with this mode)

Via: Send the response the address specified here (There are
security risks for this mode)

Request Address: The address to which the request is sent after


connection establishment

Socket:

Send

the

request

to

the

address

of

the

caller

(Recommend)

Contact Port: Send the request to the IP address of the caller,


using the port number specified here

Contact: Send the request to the address specified here

G729 Negotiation Mode

Included annexb: Use annexb=no or annexb=yes to negotiate for


G729a and G729b. Otherwise, directly use the descriptions of

52

Chapter 2: Operation Guide

G729a or G729b to negotiate.

Enable Timer Protocol

Remote Ring Back Mode

If the terminal returns a 183 or a 180 signal, then, by default, the


VOS sends back whatever signals returned by the terminal.

Call Authentication Mode

IP: Allow calling only when the IP address of the caller is registered
in the VOS.

IP address and port: Allow calling only when both the IP address
and the port number of the caller are registered in the VOS.

Authenticate by Password: Allow calling only when the password


from the caller is the same as what is registered in the system.

DTMF

53

Chapter 2: Operation Guide

Codec

Period Control

54

Chapter 2: Operation Guide

55

Chapter 2: Operation Guide

Audio Service

Service Type: None/Direct Callback/IP PBX/Value Added/Conference

56

Chapter 2: Operation Guide

Direct/Callback

Direct/Callback Service: The name of Direct/Callback service.

Allow IVR to Control Billing Number: If this option is checked, the


phone specified as the billing number by the IVR voice service will
be charged. Otherwise, the current phone number will be charged.

Enable Phone Settings: If IVR voice service of this phone number


specified a billing number, check this option to use the settings,
authorizations, caller IDs of the billing number.

57

Chapter 2: Operation Guide

IP PBX

Value Added

Use Existing Service: Check to specify service.

Value Added Service: The name of service.

Conference

58

Chapter 2: Operation Guide

Conference Service: The name of service.

Rewrite Rule: Rewrite Rules for the called number (c.f. Rewrite Rules).

Routing Gateway Group

Account ID: Editable. Designating the billing account for this terminal.

(* Rate of this account will be used to bill and perform authorization checks upon
calling. The operator that edits this number must have authorizations to
manipulate phones of the concerned account)

Account Name: Non-editable. When the account number is correctly set,

the corresponding name of the account will be shown here.


(*Double-click to the account management page for this account.)

Reverse Charging: If On, any call to the number will be charge on this

account, instead of the caller.

Self Service Password: The password used by users to login from the Web

and query bills. When left blank, the <Configuration Password> will be used.

Line Limit: The maximum number of channels for this phone, which limits

the maximum sum of incoming and outgoing calls processed simultaneously.

Phonebook: Number of phone's phonebook.

Phonebook Limit: Max number of phone's phonebook.

Memo: Descriptions to this phone.

59

Chapter 2: Operation Guide

(* Rewrite Rules can facilitate calling local numbers without area codes and
performing routing in the case of multiple Routing Gateway. For example: If a
Phone in Nanjing wish to call another local phone number without add the code
area 025, we can simply add a Rewrite Rule that replaces * with 025*
and another rule that replace 0* with 0*. Please refer to Rewrite Rules for
details.)
(* Changing the account number will cause changes to the account and the
number segment restrictions of its agent.)
Other Operations

Double-click the content of <Account Name> to open the account

management page for this account.

60

Chapter 2: Operation Guide

2.5.2.2 Online Phone

How to Start
Double-click <Navigation><Operation Management><Phone Operation>
<Online Phone>
Table Items

Phone Number: The number used by the terminal at registration (used as

the caller ID and the called number)

Number of Calling

Line Limit

Device ID: Model of the device.

Protocol: The protocol used at registration (SIP or H323).

Registered IP: The remote address of the terminal used at the registration.

If the connection is establish through a firewall, this address may be a local address.

Registration Time: The server time of the terminals most recent

registration.

Update Time: The time of the most recent confirmation that the terminal is

online.

Duration: The time elapsed since the most recent registration.

Encryption Type: The type of encryption used by the gateway.

Local IP

Soft switch IP: The information on the soft switch that the gateway
61

Chapter 2: Operation Guide

registered.

Soft switch Name: The name of the soft switch that the gateway registered.

62

Chapter 2: Operation Guide

2.5.2.3 Phone Account

How to Start

Double-click <Navigation> <Operation Management> <Phone

Operation><Phone Account>
Table Items

Phone Number: See the descriptions in <Phone Management>.

Password: See the descriptions in <Phone Management>.

Authorization Type: See the descriptions in <Phone Management>.

Lock Type: See the descriptions in <Phone Management>.

Billing Rate: See the descriptions in <Account Management>.

Current Balance: See the descriptions in <Account Management>.

Line Limit: See the descriptions in <Phone Management>.

Account ID: See the descriptions in <Account Management>.

Account Name: See the descriptions in <Account Management>.

Agent ID: See the descriptions in <Account Management>.

63

Chapter 2: Operation Guide

Creation

Begin Number: The initial number of the phone numbers to be created

Password Length: The length of the password on the phone card to be

created

Number of Cards: The number of cards to be created

Phone Authorization: See the descriptions in <Phone Management>.

Capacity

Lock Type: See the descriptions in <Phone Management>.

Account Prefix: The prefix of the account number and account name.

Account Rate: See the descriptions in <Account Management>.

Money Amount: See the descriptions in <Account Management>.

Account Status: Options include <Normal> and <Locked>

Agent ID: The agent account that the phone card account belongs to.

64

Chapter 2: Operation Guide

2.5.3 Business Analysis


2.5.3.1 Routing Analysis

How to Start

Double-click <Navigation> <Operation Management> <Business

Analysis><Routing Analysis>
Items

Authentication Method:

<Existing Device>: phone or gateway.


<Static IP>: IP of mapping gateway.

Device Type: Phone Number/Mapping Gateway

Table Items

Serial Number: Routing sequence.

Device ID

Device Type

Outbound Caller

Outbound Callee

Detailed Info: like prefix, priority, ASR and so on.

65

Chapter 2: Operation Guide

Call Analysis
2.5.3.2
2.5.3.2Call

How to Start

Double-click <Navigation> <Operation Management> <Business

Analysis><Call Analysis>

66

Chapter 2: Operation Guide

Registration Analysis
2.5.3.3
2.5.3.3Registration

How to Start

Double-click <Navigation> <Operation Management> <Business

Analysis><Registration Analysis>

67

Chapter 2: Operation Guide

2.5.4 Current Call

How to Start

Double-click <Navigation><Operation Management><Current call>

Table Items

Caller: The number of the caller.

Callee: The number of the called.

Calling Gateway: The gateway between the caller and the soft switch.

Called Gateway: The gateway between the called and the soft switch.

Connect Time: The time elapsed since the establishment of the connection.

Duration

Continue Duration: Time elapsed from platform received to call connected.

Connect Delay: Time elapsed from send call to routing response.

Calling Code: The voice encoding used in the session.

Caller Voice Traffic: The voice traffic of caller.

Callee Voice Traffic: The voice traffic of callee.

Caller Coding: Voice encodings supported by the caller (acquired by

analyzing the signals).

Callee Coding: Voice encodings supported by the called (acquired by

analyzing the signals).

Caller Information: The IP and RTP IP of the caller.

Callee Information: The IP and RTP IP of the callee.


68

Chapter 2: Operation Guide

Caller DTMF: The DTMF mode of the caller.

Callee DTMF: The DTMF mode of the called.

Media Routing: Whether the RTP is routed by servers.

Calling Device Name: The manufacturer of the caller device.

Called Device Name: The manufacturer of the callee device.

Caller Encryption Type: The encryption used by the caller.

Callee Encryption Type: The encryption used by the called.

Soft switch IP: The IP address of the soft switch.

Soft switch Name: The name of the soft switch.

69

Chapter 2: Operation Guide

2.5.5 Call Performance

70

Chapter 2: Operation Guide

How to Start

Double-click

<Navigation> <Operation

Management> <Call

Performance>
The call performance chart illustrates changes in the number of concurrent
71

Chapter 2: Operation Guide

connections in a certain time period. Sampling rate and time period can be
specified by users. The system will begin to draw the chart after the chart is opened
from the navigation tree. If the chart is closed and reopened, it will be drawn from
scratch.
The <Record queue> illustrates the number of call records waiting to be stored.
It is also sampled and drawn according to the specified sampling rate and time
period.

72

Chapter 2: Operation Guide

2.5.6 Registration Management

How to Start

Double-click <Navigation><Operation Management><Registration

Management>
Table Items

User Name

Authentication Password

Server IP

Signaling Port

Encryption

Register Period

Local IP

His SoftSwitch

Mark

Registration Time

Update Time

Actual Register Cycle

Authentication User

Host Name

SIP Proxy

User-Agent
73

Chapter 2: Operation Guide

2.5.7 Domain Management

How to Start

Double-click <Navigation><Operation Management><Domain

Management>
Table Items

Domain: The domain name of routing.

IP: Domains IP.

Type: Choose <Dynamic> to check IP every 15 minutes. <Static> wont

check.

Update Time

Memo

74

Chapter 2: Operation Guide

2.5.8 Phone Service

How to Start

Double-click <Navigation> <Operation Management> <Phone

Service>
Table Items

Access Name

Mark

Creation Time: The time of first access.

Access Time: The most recent access.

Access IP: IP of the phone service.

Memo

75

Chapter 2: Operation Guide

2.5.9 Soft Switch Management

How to Start

Double-click <Navigation> <Operation Management> <Soft Switch

Management>
Table Items

Access Name: The name of the Soft Switch

Mark

Additional Settings:

76

Chapter 2: Operation Guide

77

Chapter 2: Operation Guide

78

Chapter 2: Operation Guide

Creation Time: The time of first access to the Soft Switch.

Access Time: The most recent access to the Soft Switch.

Access IP: The IP address of the Soft Switch.

Memo: Comments on the Soft Switch.

Right-Click Menu

Synchronize Config Data: Synchronize settings of the Soft Switch with

VOS3000.

Current Call: Current sessions on the Soft Switch.

Registration Track

Cancel Registration Track

System Information: Information about the Soft Switch.

79

Chapter 2: Operation Guide

80

Chapter 2: Operation Guide

2.6 Audio Service


This menu item will be shown after installing the Kunshi IVR.

2.6.1 Public Audio

How to Start

Double-click <Navigation><Audio Service><Public Audio>

Table Items

Audio Name

(** Special characters like /\\*?"<>|!#%^& and .. are not allowed for the
name.)

Language Directory: The language catalogue of the audio.

Memo: Comments on the voice file.

Memory size: Display of the size of the voice file. (0 indicates the file has

not been uploaded yet.)

Upload File: Specify the local path of the voice file for upload.

Audio File Format: Display the format of the uploaded voice file.

Toolbar

Filter: Filter the items.

Copy: Copy the selected voice information. The actual voice file data will

not be copied.

Add: Add contents to the service (e.g. add rate policies, users, etc.)

81

Chapter 2: Operation Guide

Delete: Delete selected contents

Import: Import voice files in batch mode. The voices will be automatically

named according to their file names. Supported formats include WAV files (8KHz,
16 bit, monophonic) and TXT files containing voice files.

82

Chapter 2: Operation Guide

2.6.2 Built-In Audio

How to Start

Double-click <Navigation><Audio Service><Built-In Audio>

Table Items

Audio Name: Built-in voice code for error prompt.

Language Directory: The language catalogue that the added voice belongs

to. If left blank, the voice belongs to the public catalogue.

Memo: Comments on the built-in voice.

Memory Size: The size of the voice file.

Upload File: Specify the local path of the voice file for upload.

Audio File Format: Display the format of the uploaded voice file.

83

Chapter 2: Operation Guide

2.6.3 Language Management

How to Start

Double-click <Navigation><Audio Service><Language

Management>
Table Items

Directory Name: The name of the language catalogue.

Audio Number: The number of voice files uploaded for this language.

Memo: Information related to the language catalogue.

(* Double-click any number at the <Audio Number> to display the voice files
belonging to the language catalogue.)

84

Chapter 2: Operation Guide

2.6.4 Direct/Callback
Direct/Callback Service
2.6.4.1
2.6.4.1Direct/Callback

How to Start

Double-click <Navigation> <Audio Service> <Direct/Callback>

<Direct/Callback Service>
Table Items

Service Name: The unique name of the service.

Language Directory: The language catalogue used by the service.

Service Audio: Number of audios.

(* Double-click to display the audio files belonging to the service.)

Additional Settings

85

Chapter 2: Operation Guide

Call Out Display Number: Options include <IVR Number> and

<Caller>.

Call Out Charge Number: Options include <IVR Number>, <Card

Number> and <Phone Number>.

Call Quick Display Number: Choose whether the <IVR Number> or the

<Caller> number is sent the called for quick calls.


(* IVR number: The access number of the IVR.)
(* The caller number: The phone number of the caller.)
(** These options only take effect when the <Caller ID> is set to
Remote-Party-ID in the <Phone Management>)

Charge Access Fee

Call Out Callee Rewrite Rule: Rewrite Rules of the called number for

calls initiated by the IVR.

Ringing Control

First Time Audio Delay: Set the delay after which the voice will be
played upon access to the IVR. (Unit: second)

Access Alerting Time: Maximum time for call-in ringing (Unit: second)

Alerting End Action: Options include <Connect> and <Hang up>.

(** For callbacks, please choose the maximum ringing timeout, and

<Hang up> after ringing)

Callback

Call Back Charge Number: Options include <Auto>, <IVP Number>,


<Card Number> and <Phone Number>.

86

Chapter 2: Operation Guide

Call Back Delay: Time waited before calling back (Unit: second).

Access Decline Signaling: Specify the rejection signal for IVR callbacks.

Retry Times: The number of retries for unsuccessful callbacks.

Retry Interval: The time interval between two retries (Unit: second).

Call Back Rewrite Rule: The rewrite rules applied to the called number
during callback.

Device

Memo

Phone Number: Phones which use this service.

87

Chapter 2: Operation Guide

Direct/Callback Audio
2.6.4.2
2.6.4.2Direct/Callback

How to Start

Double-click <Navigation> <Audio Service> <Direct/Callback>

<Direct/Callback Audio>
Table Items
See descriptions in <Public Audio>.

88

Chapter 2: Operation Guide

Direct/Callback Template
2.6.4.3
2.6.4.3Direct/Callback

How to Start

Double-click <Navigation> <Audio Service> <Direct/Callback>

<Direct/Callback Template>
Table Items

Template ID: The unique identification of the template.

Template Name

Language Directory: The language catalogue used by the template.

Additional Settings: See descriptions in <Direct/Callback Service>.

Device

89

Chapter 2: Operation Guide

Direct/Callback Device
2.6.4.4
2.6.4.4Direct/Callback

How to Start

Double-click <Navigation> <Audio Service> <Direct/Callback>

<Direct/Callback Device>
Table Items

Access Name

Mark

Number of Service

(* Double-click to display the services belonging to this device.)

Additional Settings

90

Chapter 2: Operation Guide

Memo

Creation Time

Access IP

91

Chapter 2: Operation Guide

2.6.5 IP PBX
IP PBX Service
2.6.5.1
2.6.5.1IP

How to Start

Double-click <Navigation> <Audio Service> <IP PBX> <IP PBX

Service>
Table Items
See descriptions in <Direct/Callback Service>.

92

Chapter 2: Operation Guide

IP PBX Audio
2.6.5.2
2.6.5.2IP

How to Start

Double-click <Navigation> <Audio Service> <IP PBX> <IP PBX

Audio>
Table Items
See descriptions in <Public Audio>.

93

Chapter 2: Operation Guide

IP PBX Template
2.6.5.3
2.6.5.3IP

How to Start

Double-click <Navigation> <Audio Service> <IP PBX> <IP PBX

Template>
Table Items
See descriptions in <Direct/Callback Template>.

94

Chapter 2: Operation Guide

IP PBX Device
2.6.5.4
2.6.5.4IP

How to Start

Double-click <Navigation> <Audio Service> <IP PBX> <IP PBX

Device>
Table Items
See descriptions in <Direct/Callback Device>.

95

Chapter 2: Operation Guide

2.6.6 Conference
Conference Room
2.6.6.1
2.6.6.1Conference

How to Start

Double-click <Navigation> <Audio Service> <Conference>

<Conference Room>
Table Items

Conference Number

Configuration Password: For Web configuration of the conference and

conference authentication.

User Password: For conference authentication.

Line Limit

Number of Members: Double click to edit members.

96

Chapter 2: Operation Guide

Service

Device

His Account ID

His Account Name

Recording: Enable/Disable.

Black/White List

Memo

97

Chapter 2: Operation Guide

Current Conference
2.6.6.2
2.6.6.2Current

How to Start

Double-click <Navigation><Audio Service><Conference><Current

Conference>
Table Items

Conference Number

Access Number

Participants

Participant Type

Join Method: Incoming/Invite

Join Time

Duration

Calling Code

Mute

Device

98

Chapter 2: Operation Guide

Conference History
2.6.6.3
2.6.6.3Conference

How to Start

Double-click <Navigation> <Audio Service> <Conference>

<Conference History>
Table Items

Conference Number

Access Number

Participants

Join Time

End Time

Duration

Calling Code

Account ID

Account Name

Agent Account

Participant Type

Join Method: Incoming/Invite

99

Chapter 2: Operation Guide

Conference Service
2.6.6.4
2.6.6.4Conference

How to Start

Double-click <Navigation> <Audio Service> <Conference>

<Conference Service>
Table Items
See descriptions in <Direct/Callback Service>.

100

Chapter 2: Operation Guide

Conference Audio
2.6.6.5
2.6.6.5Conference

How to Start

Double-click <Navigation> <Audio Service> <Conference>

<Conference Audio>
Table Items
See descriptions in <Public Audio>.

101

Chapter 2: Operation Guide

Conference Template
2.6.6.6
2.6.6.6Conference

How to Start

Double-click <Navigation> <Audio Service> <Conference>

<Conference Template>
Table Items
See descriptions in <Direct/Callback Template>.

102

Chapter 2: Operation Guide

Conference Device
2.6.6.7
2.6.6.7Conference

How to Start

Double-click <Navigation> <Audio Service> <Conference>

<Conference Device>
Table Items
See descriptions in <Direct/Callback Device>.

103

Chapter 2: Operation Guide

2.6.7 Value Added


Value Added Service
2.6.7.1
2.6.7.1Value

How to Start

Double-click <Navigation><Audio Service><Value Added><Value

Added Service>
Table Items
See descriptions in <Direct/Callback Service>.

104

Chapter 2: Operation Guide

Value Added Audio


2.6.7.2
2.6.7.2Value

How to Start

Double-click <Navigation><Audio Service><Value Added><Value

Added Audio>
Table Items
See descriptions in <Public Audio>.

105

Chapter 2: Operation Guide

Phone Polyphonic Ringtone


2.6.7.3
2.6.7.3Phone

How to Start

Double-click <Navigation><Audio Service><Value Added><Phone

Polyphonic Ringtone>
Table Items
See descriptions in <Public Audio>.

106

Chapter 2: Operation Guide

Voice Mail Audio


2.6.7.4
2.6.7.4Voice

How to Start

Double-click <Navigation><Audio Service><Value Added><Voice

Mail Audio>
Table Items
See descriptions in <Public Audio>.

107

Chapter 2: Operation Guide

Alarm Prompt Audio


2.6.7.5
2.6.7.5Alarm

How to Start

Double-click <Navigation><Audio Service><Value Added><Alarm

Prompt Audio>
Table Items
See descriptions in <Public Audio>.

108

Chapter 2: Operation Guide

Value Added Template


2.6.7.6
2.6.7.6Value

How to Start

Double-click <Navigation><Audio Service><Value Added><Value

Added Template>
Table Items
See descriptions in <Value Added Template>.

109

Chapter 2: Operation Guide

Value Added Device


2.6.7.7
2.6.7.7Value

How to Start

Double-click <Navigation><Audio Service><Value Added><Value

Added Device>
Table Items
See descriptions in <Direct/Callback Device>.

110

Chapter 2: Operation Guide

2.7 Data Query


2.7.1 CDR

How to Start

Double-click <Navigation><Data Query><CDR>

Table Items
By default, the system displays 1000 records every page. This number can be
changed in <System Parameter>.

Caller: The phone number of the caller.

Callee: The phone number of the caller.

Begin Time: Time when the call is initiated.

End Time: The time the call lasts.

Conversation Time

Charged Duration: The time used for billing, which is calculated according

the Billing Cycle specified in rate policies.

Call Charges: The fee charged for this call.

Call Expense: The cost of delivering this call.

Termination Reason: See Appendix for details.

Hangup Side

Calling Gateway: The ID of the gateway between the caller and the Soft

Switch.

111

Chapter 2: Operation Guide

Called Gateway: The ID of the gateway between the called and the Soft

Switch.

Caller IP: The IP address of the caller.

Callee IP: The IP address of the called.

Account Name: The name of the account used for billing this call.

Account ID: The number of the account used for billing this call.

Agent ID

Call Type: <Network>, <Local>, <National> or <International>.

Area Prefix: The prefix used for billing this call.

Incoming Caller

Incoming Callee

Outbound Caller: The caller number sent to the called after the application

of Rewrite Rules.

Outbound Callee: The called number sent to the called after the

application of Rewrite Rules.

Calling Device Name

Called Device Name

Package Duration

Package Charges

Billing Method

Charge Mode

The Caller: The caller account is charged for the call.

The Called: The called account is charged for the call.

Continue Duration: Time elapsed from platform received to call connected.

Connect Delay: Time elapsed from send call to routing response.

Right-Click Menu

Corrected Time: Correction of the start time. Only integers are supported

(Unit: second)

Call Analysis: Open the <Call Analysis> page.

112

Chapter 2: Operation Guide

2.7.2 Payment Record

How to Start

Double-click <Navigation><Data Query><Payment Record>

Table Items

Account ID: The number of the account being recharged.

Account Name: The name of the account being recharged.

Payment Amount: The amount being recharged.

Account Balance: The account balance after recharge.

Payment Type: Options include <Create Account>, <Recharge>, <Repay>.

Payment Time: Time of the payment.

Payment Term: Method of the payment.

Payment User: The name of the user that fulfills this payment.

Memo: Comments on the payment.

Agent ID

Agent Name

Serial Number

113

Chapter 2: Operation Guide

2.7.3 Bill Query


2.7.3.1 Revenue Details

How to Start

Double-click <Navigation><Data Query><Bill Query><Revenue

Details>
Payment details for each account.

114

Chapter 2: Operation Guide

2.7.3.2 Gateway Bill

How to Start

Double-click <Navigation> <Data Query> <Bill Query> <Gateway

Bill>
Bill details for each gateway.

115

Chapter 2: Operation Guide

2.7.3.3 Phone Bill

How to Start

Double-click <Navigation><Data Query><Bill Query><Phone Bill>

Bill details for each Phone Number.

116

Chapter 2: Operation Guide

2.7.3.4 Area Details

How to Start

Double-click <Navigation> <Data Query> <Bill Query> <Area

Details>
With the area information provided in rate policies, the Area details report
summarizes phone calls to a certain area in a certain time period.

117

Chapter 2: Operation Guide

2.7.3.5 Account Area

How to Start

Double-click <Navigation> <Data Query> <Bill Query> <Account

Area>

118

Chapter 2: Operation Guide

2.7.3.6 Account Balance

How to Start

Double-click <Navigation><Data Query><Bill Query><Account

Balance>
Table Items
This chart shows income and expenditures of agent accounts. For ordinary
accounts, there will only be expenditures in the table.

119

Chapter 2: Operation Guide

y
2.7.4 Cards Quer
ery
2.7.4.1 Phone Card Bill

How to Start

Double-click <Navigation> <Data Query> <Cards Query> <Phone

Card Bill>
Display phone card bills according to specified filter criteria. The bills will be
sorted according to the card numbers.
2.7.4.2 Bind Number Bill

120

Chapter 2: Operation Guide

How to Start

Double-click <Navigation> <Data Query> <Cards Query> <Bind

Number Bill>
Display bills according to specified filter criteria. The bills will be sorted
according to the caller numbers.

121

Chapter 2: Operation Guide

2.7.5 Clearing Query


2.7.5.1 Account Clearing Balance

How to Start

Double-click <Navigation> <Data Query> <Clearing Query>

<Account Clearing Balance>


Display the expenditures on each account on different Clearing account in
order to quickly calculate operating profits.

122

Chapter 2: Operation Guide

-Account Details
2.7.5.2 Clearing
Clearing-Account

How to Start

Double-click <Navigation><Data Query><Clearing Query>

<Clearing-Account Details>
Display the billing details of clearing accounts.

123

Chapter 2: Operation Guide

-Gateway Details
2.7.5.3 Clearing
Clearing-Gateway

How to Start

Double-click <Navigation><Data Query><Clearing Query>

<Clearing-Gateway Details>
Display the clearing details of Routing Gateway.

124

Chapter 2: Operation Guide

2.8 Data Report


Users can specify in the <System Parameter> whether to generate certain data
report. By default: the following reports are generated: Income reports, gateway
billing reports, and Phone billing reports. These reports can be queried through the
Web.
The generation of reports will begin at 1:00 A.M every day. (The time of
completion depends on the capacity of the server and the amount of data.)

125

Chapter 2: Operation Guide

2.8.1 Bill Report


2.8.1.1 Revenue Details Report

How to Start

Double-click <Navigation><Data Report><Bill Report><Revenue

Details Report>
Table Items

Date: The date of records in the report.

Account ID: The number of the account being displayed.

Account Name: The name of the account being displayed.

Total Charges: The total amount of charges.

Total Duration: The total amount of session time for all calls.

Local Charges: The amount charged for local calls.

Local Duration: The amount of session time for local calls.

National Charges: The amount charged for national calls.

National Duration: The amount of session time for national calls.

International Charges: The amount charged for international calls.

International Duration: The amount of session time for international calls.

Intranet Charges: The amount charged for in-network calls.

Intranet Duration: The amount of session time for in-network calls.

Total Package: The total consumption of gift amount.

126

Chapter 2: Operation Guide

Package Duration: The total consumption of Free Duration.

Number of CDR: The total number of phone records.

127

Chapter 2: Operation Guide

2.8.1.2 Gateway Bill Report

How to Start

Double-click <Navigation> <Data Report> <Bill Report> <Gateway

Bill Report>
Table Items

Gateway ID: The unique ID of the device, used for the authentication of

dynamic gateways. For static gateways (usually relay gateways), the only
requirement is that their IDs do not conflict with one another.

IP: The IP address of the gateway.

Please refer to the descriptions in <Revenue Details Report> for further

instructions.

128

Chapter 2: Operation Guide

2.8.1.3 Phone Bill Report

How to Start

Double-click <Navigation><Data Report><Bill Report><Phone Bill

Report>
Table Items

Phone Number: The number used as caller ID and the called number for

the terminal

Account ID: The number of the account that the phone belongs to

Billing type: Whether the caller or the called is charged

Please refer to the descriptions in <Revenue Details Report> for further

instructions.

129

Chapter 2: Operation Guide

2.8.1.4 Account Area Report

How to Start

Double-click <Navigation> <Data Report> <Bill Report> <Account

Area Report>
Table Items

See the descriptions in <Revenue Details Report>.

130

Chapter 2: Operation Guide

2.8.1.5 Account Balance Report

How to Start

Double-click <Navigation> <Data Report> <Bill Report> <Account

Balance Report>
Table Items

See the descriptions in <Revenue Details Report>.

131

Chapter 2: Operation Guide

2.8.2 Cards Report


2.8.2.1 Phone Card Bill Report

How to Start

Double-click <Navigation> <Data Report> <Cards Report> <Phone

Card Bill Report>


Table Items

See the descriptions in <Revenue Details Report>.

132

Chapter 2: Operation Guide

2.8.2.2 Bind Number Bill Report

How to Start

Double-click <Navigation><Data Report><Cards Report><Bind

Number Bill Report>


Table Items

See the descriptions in <Revenue Details Report>.

133

Chapter 2: Operation Guide

2.8.3 Clearing Report


2.8.3.1 Account Clearing Balance Report

How to Start

Double-click <Navigation><Data Report><Clearing Report>

<Account Clearing Balance Report>


Table Items

See the descriptions in <Revenue Details Report>.

134

Chapter 2: Operation Guide

-A
ccount Details Report
2.8.3.2 Clearing
Clearing-A
-Account

How to Start

Double-click <Navigation><Data Report><Clearing Report>

<Clearing-Account Details Report>


Table Items

See the descriptions in <Revenue Details Report>.

135

Chapter 2: Operation Guide

-Gateway Details Report


2.8.3.3 Clearing
Clearing-Gateway

How to Start

Double-click <Navigation><Data Report><Clearing Report>

<Clearing-Gateway Details Report>


Table Items

See the descriptions in <Revenue Details Report>.

136

Chapter 2: Operation Guide

2.8.4 Report Management

How to Start

Double-click <Navigation><Data Report><Report Management>

Table Items

Date: Date of records in the report.

Date of generation: The date when the report is generated.

Operator: The operator that generated the report.

Memo: Items included in the report.

Right-Click Menu

Double-click <Navigation><Data Report><Report Management>

Right-click any record in it.


(* Select all reports of a certain day, or generate certain types of reports.)

137

Chapter 2: Operation Guide

2.9 CDR Analysis


2.9.1 Connect Analysis

How to Start

Double-click <Navigation><CDR Analysis><Connect Analysis>

Session analysis shows the success rate of gateway connections. Rates for the
caller cases and the called ones can be analyzed separately.

138

Chapter 2: Operation Guide

2.9.2 Interrupt Analysis

How to Start

Double-click <Navigation><CDR Analysis><Interruption Analysis>

Session analysis summarizes the causes of interruptions. Ratios of different


causes can be analyzed for the caller cases and the called ones separately.

139

Chapter 2: Operation Guide

2.9.3 Area Analysis

How to Start

Double-click <Navigation><CDR Analysis><Area Analysis>

140

Chapter 2: Operation Guide

2.9.4 Call Distribution

How to Start

Double-click <Navigation><CDR Analysis><Call Distribution>

Call distribution shows the pie chart illustrating the total number of calls in
each of the 24 hours every day.

141

Chapter 2: Operation Guide

2.9.5 Historical Performance

How to Start

Double-click <Navigation><CDR Analysis><Historical Performance>

Historical performance shows the concurrent calls processed on any specified date
in history. Unsuccessful calls are not counted here, so the number shown in the
chart will be slight lower than that in reality.

142

Chapter 2: Operation Guide

2.9.6 Gateway Performance

How to Start

Double-click <Navigation><CDR Analysis><Gateway Performance>

Gateway performance shows the concurrent calls processed by the

gateway on any specified date in history. Unsuccessful calls are not counted here,
so the number shown in the chart will be slight lower than that in reality.

143

Chapter 2: Operation Guide

2.9.7 Period Connect Analysis

How to Start

Double-click <Navigation><CDR Analysis><Period Connect Analysis>

144

Chapter 2: Operation Guide

2.9.8 Gateway Area Analysis


2.9.8.1 Mapping Area Analysis

How to Start

Double-click <Navigation> <CDR Analysis> <Gateway Area Analysis>

<Mapping Area Analysis>

145

Chapter 2: Operation Guide

2.9.8.2 Routing Area Analysis

How to Start

Double-click <Navigation> <CDR Analysis> <Gateway Area Analysis>

<Routing Area Analysis>

146

Chapter 2: Operation Guide

2.9.8.3 Cross Area Analysis

How to Start

Double-click <Navigation> <CDR Analysis> <Gateway Area Analysis>

<Cross Area Analysis>

147

Chapter 2: Operation Guide

2.10 Cards Management


2.10.1 Phone Card

How to Start

Double-click <Navigation><Card Management><Phone Card>

Table Items

Serial Number: The sequence number of activated cards. The initial

number can be specified by users.

Management ID

Card Number: The unique ID of a phone card. Card numbers of existing

cards cannot be modified.

Password: The password used for authentication in recharge.

Money Amount: The amount to be recharged.

Overdraft Limit

Billing Rate: The rate used for phone card.

Package name: The name of the package used for phone card.

Agent ID: The agent account specified in account binding for phone card.

Lock Type: <No Lock> or <Locked>

Sold

Produce Time: The date when the card is created.

Expiration Time: The date of expiration.

148

Chapter 2: Operation Guide

Active(Day)

Enable Date

Memo: Descriptions of the card.

User's Account ID: When used, the number of the account being

recharged.

User's Account Name: When used, the name of the account being

recharged.
Batch creation of phone cards

Number of Cards: The number of cards to be created.

Type: Phone Card/Internet Phone Card

(* Internet Phone Card will auto create both Account and Phone.)

Password Mode: Whether the cards being created have passwords.

Begin Card Number: The initial card number of the cards.

Password Length: The length of the passwords. Passwords are generated

automatically by the system.

Money Amount: The amount to be recharged.

Begin Serial Number: The initial sequence number of the cards. The last

sequence number will be automatically determined according to the number of


card to be created.
(* If the initial sequence number is left blank, it will be set to the number that is
one plus the largest sequence number activated up to now.)

Card Number Prefix: The prefix number of the cards being created.

Overdraft Limit

Billing Rate: The rate used for phone cards.

Package Name: The name of the package used for phone cards.

Active(Day): How many days will account's expiry date be extended after

charging.
(*** Set 0 to use system default days, if the expiration date extension is
specified in <System Parameter>, the expiration date of an account will be
re-calculated accordingly after recharge.)

Expire Time

Lock Type

Agent ID: The agent account specified in account binding for phone cards.

Memo

(* Up to now, the card creation has not been completed yet. You can still
modify items, such as adding <Memo>. The creation will be completed after
clicking <Apply>.)

149

Chapter 2: Operation Guide

2.10.2 Inuse Phone Card

How to Start

Double-click <Navigation><Card Management><Inuse Phone Card>

Display cards that have been activated.

150

Chapter 2: Operation Guide

2.10.3 Bind Number

How to Start
Double-click <Navigation><Card Management><Bind Number>

151

Chapter 2: Operation Guide

2.11 Alarm Management


2.11.1 Alarm Setting
2.11.1.1 System Alarm

How to Start

Double-click <Navigation><Alarm Management><Alarm Setting>

<System Alarm>
Table Items

Alarm Type

Alarm Severity

Upper

Period

Voice Alarm

Voice Alarm Call Number

152

Chapter 2: Operation Guide

2.11.1.2 Network Alarm

How to Start

Double-click <Navigation><Alarm Management><Alarm Setting>

<Network Alarm>
Table Items

Network Device

Alarm Type

Alarm Severity

Upper

Lower

Period

Voice Alarm

Voice Alarm Call Number

153

Chapter 2: Operation Guide

2.11.1.3 Disk Alarm

How to Start

Double-click <Navigation><Alarm Management><Alarm Setting>

<Disk Alarm>
Table Items

Device ID

Alarm Type

Alarm Severity

Upper

Period

Voice Alarm

Voice Alarm Call Number

154

Chapter 2: Operation Guide

2.11.1.4 Mapping Alarm

How to Start

Double-click <Navigation><Alarm Management><Alarm Setting>

<Mapping Alarm>
Table Items

Gateway ID

Alarm Type

Alarm Severity

Upper

Lower

Period

Voice Alarm

Voice Alarm Call Number

155

Chapter 2: Operation Guide

2.11.1.5 Routing Alarm

How to Start

Double-click <Navigation><Alarm Management><Alarm Setting>

<Routing Alarm>
Table Items

Gateway ID

Alarm Type

Alarm Severity

Upper

Lower

Period

Voice Alarm

Voice Alarm Call Number

156

Chapter 2: Operation Guide

2.11.1.6 Balance Alarm

How to Start

Double-click <Navigation><Alarm Management><Alarm Setting>

<Balance Alarm>
Table Items

Routing Settlement Account Name

Alarm Type

Alarm Severity

Lower

Voice Alarm

Voice Alarm Call Number

157

Chapter 2: Operation Guide

2.11.2 Current Alarm

How to Start

Double-click <Navigation><Alarm Management><Current Alarm>

Table Items

Alarm Severity

Alarm Type

Alarm Object

Alarm Begin

Alarm End

Alarm Value

Upper

Lower

ACK User

ACK Time

Memo

158

Chapter 2: Operation Guide

2.11.3 History Alarm

How to Start

Double-click <Navigation><Alarm Management><History Alarm>

Table Items

Alarm Severity

Alarm Type

Alarm Object

Alarm Begin

Alarm End

Alarm Value

Upper

Lower

ACK User

ACK Time

Memo

Cleared User

Cleared Time

159

Chapter 2: Operation Guide

2.12 System Management


2.12.1 User Management

How to Start

Double-click

<Navigation>

<System

Management>

<User

Management>
Table Items

Login Name: The ID used for login.

User Password: The login password.

User Name: The name of the user.

User Type

Administrator: Users with all authorizations.

Operator: Users with certain authorizations for operations.

Agent: Users that are only allow viewing the accounts, rate and service
packages.

Authorization

160

Chapter 2: Operation Guide

Users

can

specify

interfaces

and

operations

available

for

non-administrator user. All settings come into effect immediately.

Authorization Template: Several templates for authorizations are


provided.

Users

can

select

template

and

then

tune

the

configurations.

Memo: Comments about the user

(* Users of the agent type who have the authorization to create users will
be able to see all the users they created in the table, while other users are invisible
to them. It is the same when they specify the availability of rates, packages, and
accounts to other users.)

161

Chapter 2: Operation Guide

2.12.2 System Log

How to Start

Double-click <Navigation><System Management><System Log>

Log of user operations will be shown.

162

Chapter 2: Operation Guide

eter
2.12.3 System Param
Parameter

How to Start

Double-click

<Navigation> <System

Management> <System

Parameter>
1. The number of days added to the expiration date after a positive amount of
money is recharged into the account. (Range: 1 3650 days)
2. Free calls (The numbers that can be called free of charge), e.g. if the first
access of a dial-up user is not charged, the access number can be specified here.
3. Reports generation: Enable or disable the automatic generation of various
reports.
4. Prohibited time period for call list query: Specify time periods during which
users can not query their call lists. (Format: 18, 19, 20, 21, 22, 23).

163

Chapter 2: Operation Guide

2.12.4 System Information

How to Start

Double-click

<Navigation> <System

Management> <System

Information>

164

Chapter 2: Operation Guide

2.12.5 Data Maintenance

How to Start

Double-click

<Navigation>

<System

Management>

<Data

Maintenance>
Operation Details

Clear call records

Delete call records in specified time period (including the boundary)

Data backup

Backup Non-CDR Data: Backup all the data except the CDRs.

Backup CDR: Login the Linux server with SSH tools, enter the path
/var/lib/mysql/vos3000db and backup the CDRs. For example, to
back up the CDRs in May 2010, copy the files e_cdr_201005*.

(* To back up the whole system data, simply back up all the files in the path
/var/lib/mysql/vos3000db)

165

Chapter 2: Operation Guide

2.12.6 Online User

How to Start

Double-click <Navigation><System Management><Online User>

All the users currently logged in will be shown.

166

Chapter 2: Operation Guide

2.13 Number Management


2.13.1 Number Section Query

How to Start

Double-click <Navigation><Number Management><Number Section

Query>
The number segments currently used and unused will be shown to facilitate
number segment management and allocation.

167

Chapter 2: Operation Guide

2.13.2 Mobile Area

How to Start

Double-click <Navigation><Number Management><Mobile Area>

168

Chapter 2: Operation Guide

2.13.3 City Code

How to Start

Double-click <Navigation><Number Management><City Code>

169

Chapter 2: Operation Guide

2.13.4 Area Information

How to Start

Double-click

<Navigation> <Number

Management> <Area

Information>

170

Chapter 2: Operation Guide

2.13.5 Number Transform

How to Start

Double-click <Navigation> <Number Management> <Number

Transform>

171

Chapter 2: Operation Guide

2.13.6 Caller List

How to Start

Double-click <Navigation><Number Management><Caller List>

172

Chapter 2: Operation Guide

2.13.7 Callee List

How to Start

Double-click <Navigation><Number Management><Callee List>

173

Chapter 3: Supplement

3 Supplement
3.1 Filters
The wildcard characters * and ? can be used to specify filter criteria. For
example, the filter criterion 800* indicates all strings starting with 800, and
the filter criterion 888??000 represents all 7-digit strings that start with 888
and end with 00.
The time of filter criteria in CDR and related spreadsheets can be specified
according to either <Beginning of the call> or <End of the call>. When <Beginning
of the call> is specified, then calls started in the specified time span will be matched.
Otherwise, calls ended in the specified time span will be matched. Usually,
operators use the time of the <End of the call> to classify calls.

3.2 Shortcuts
F5: Enable filtering
CTRL + C: Copy the selected table cells
ALT + F: Open <Rate Management>
ALT + K: Open <Shortcuts>
ALT + S: Open <Package Management>
ALT + D: Open <Mapping Gateway>
ALT + G: Open <Routing Gateway>
ALT + C: Open <Account Management>
ALT + P: Open <Phone Management>
ALT + A: Open <Current Call>
ALT + H: Open <CDR>
ALT + U: Open <User Management>
ALT + L: Open <System Log>

3.3 Cell Colors


Colors of Table Cell
White: Normal
: To be added after clicking the apply button
: To be modified after clicking the apply button
: To be deleted after clicking the apply button
: Selected
: Operation failed
Colors of Gateway Table Cell
: Bar outgoing/incoming calls
: Bar all calls

174

Chapter 3: Supplement

: Conflict IP address configurations for mapping gateways


Colors of Account Table Cell
: Insufficient balance
: Account terminated

175

Chapter 3: Supplement

3.4 Rewrite Rules


Find what: The prefix to be found
Replace with: The prefix to be replaced with
The following are examples of substitutions:
Find
Replace
Number before
Number after
what
with
substitution
substitution

Memo

02584316146

02584316146

010

025

01012345678

02512345678

02584316146

84316146

The prefix 025 removed

025

No substitution

025*

117

025117

Add 025 to every number

025*

010

02584316146

010

Replace all numbers starting


with 025 with 010

025*

010*

02584316146

01002584316146

This rule clears off all


numbers

02584316146

12345678

025*

Replace all numbers with


12345678

02584316146

12345678

8008100-80
08121

02584316146

8008100 or
8008101 or

12345?78

02584316146

12345178 or
12345278 or

12345678;
8008100-80
08121;
12345?78

02584316146

12345678, or any
number between
8008100 and
8008121, or
12345?78 (?
can be any
digit)

One of the three substitution


targets will picked at random
(with uniform probability),
and substitution will be
performed accord to that.

0??8
431

8431

02584316146

84316146

There can be any two digits


placed in between the 0 and
8 in the original prefix

The substituted number can be


any one between 8008100 and
8008121
? will be replaced with a
digit randomly generated by
the system

Multiple substitution targets can be specified, separated by the symbol ;.


When the symbol ? exists in the substitution targets, each ? will be
replaced by randomly generated digit. The ? can occur more than once in the
target pattern.
When multiple Rewrite Rules exist, the longest matching pattern will be
selected. For example, if there are two Rewrite Rules: one replaces 0 with 0,
while the other replaces 010 with 025, then the number 01012345678
will be replaced with 02512345678 (since 010 is longer than 0). The
pattern * has the lowest priority and will only be matched when there are no

176

Chapter 3: Supplement

other matching patterns.

177

Chapter 3: Supplement

3.5 Parameter Specification


3.5.1 Soft Switch Parameter
3.5.1.1 H323 Parameter Settings
SS_H245PORT
SS_H323DEFAULTNUMBERINGPLAN

SS_H323DEFAULTNUMBERTYPE

SS_H323DEFAULTPROGRESSINDICATOR

SS_H323DTMFMETHOD

H245 Port Range


Use, to separate begin port and end port.
Default Q.931 NumberingPlan
This value will be used when routing gateway set
Default as Q.931 NumberingPlan value.
Default Q.931 NumberType
This value will be used when routing gateway set
Default as Q.931 NumberType value.
Some
system
and
device
need
special
NumberingPlan and NumberType value to make call.
Default Q.931 ProgressIndicator
This value will be used when routing gateway set
Default as Q.931 ProgressIndicator value.
Some
system
and
device
need
special
PorgressIndicator value to play ring-back tone.
Default H323 DTMF Send Mode
When sending DTMF to callee, if "DTMF Send(H323)"
is Auto and Soft Switch failed to get callee's
DTMF capability set, this mode will be used.

178

Chapter 3: Supplement

3.5.1.2 SIP Parameter Settings


SS_SIPAUTHENTICATIONCODE

SS_SIPAUTHENTICATIONRETRY

SS_SIPAUTHENTICATIONTIMEOUT

SS_SIPNOTIMERMAXSESSIONTIME

SS_SIPREGISTEREXPIRE
SS_SIPREGISTERRETRYDELAY
SS_SIPSENDRETRY

SS_SIPRESENDINTERVAL

SS_SIPSESSIONTIMEOUTEARLYHANGUP

SS_SIPSESSIONTTL

SS_SIPSESSIONUPDATESEGMENT
SS_SIPUSERMAXERRORS
SS_SIPUSERMINCALLPDD

Return Code for SIP Auth-Failure(Terminal


Registration Failed or Call Authentication
Failure)
Retry times for SIP Auth-Failure
If authentication exceeded the retry times, Soft
Switch will reject the call.
Time for SIP Authentication
If caller failed to get authentication within
the time, Soft Switch will reject the call.
Maximum Conversation Time for Non-TIMER SIP
Caller
If SIP caller doesn't support "timer", soft
switch will stop the call when the time is up.
SIP Registration Expiration Time to Other
Server(seconds) 20-7200
Resend Interval for SIP Registration when
Failed(Second) 30--600
Times of Resend SIP Message
Resend SIP Message Interval (Second)
If got no response or confirm within the time,
Soft Switch will resend SIP message.
If exceeded the retry times, Soft Switch will
stop sending and regard as call failure, then try
another gateway or hangup.
SIP Timer no reinvite (update) Early
Hang up(Second) 0--60
Detecting SIP Connected Status Interval(Second)
If SIP caller supports "session-timer", within
the time Soft Switch will detect connect status
according to the retry times.
If got no confirm message, Soft Switch will
regard as call finish, then hang up.
SIP Timer reinvite (update) Interval 2--10
Maximum Error Times when Register 1-999
Minimum Connect Delay when Register 0-10000

179

Chapter 3: Supplement

3.5.1.3 System Parameter


SS_ACCOUNTINDICATIONMETHOD
SS_ACCOUNTINDICATIONMONEY
SS_ACCOUNTINDICATIONTIME
SS_CALLFAILEDINDICATIONENABLE
SS_CALLFORWARDUSINGORIGINALCALLER
SS_CALLREMAINTIMEINDICATIONBOUNDARY
SS_CALLREMAINTIMEINDICATIONENABLE
SS_CALLREPORTIP

SS_CALLREPORTPORT

SS_CALLREPORTRETRY

SS_CALLREPORTRETRYINTERVAL

SS_CALLTRANSFERENTRYKEY

SS_CALLTRANSFERDIALKEY

SS_CALLTRANSFERDTMFTIMEOUT

SS_CALLTRANSFERENTRYKEY

SS_CALLTRANSFERTRANSMITRINGTONE

SS_CDRRECORDILLEGALCALL

SS_CDRRECORDNONCONNECT

Insufficient Balance Alarm Mode


Insufficient Balance Alarm Threshold
1-99999
Insufficient Remaining Duration Alarm
Threshold(Minute) 1-100000
Prompt Phone Call Failed
Use the Original Caller as Forward Display
Number
Time
of
Prompt
Phone
Remaining
Duration(Minute) 1--60
Prompt Phone Remaining Duration
Call State Notify Address
Call State Notify Port
Soft Switch will send each call's state
(Ring/ Connect/ Hang up) to the IP and PORT.
If IP is empty or PORT is 0, notify won't be
send.
Call State Notify Retry Times
Call State Notify Retry Interval(Second)
If got no response within retry interval,
Soft Switch will resend notice.
If exceeded the retry times, Soft Switch will
stop sending notice.
Start Button for Call Transfer
After call connection, callee can press the
key to enter the transfer number.
Dial Button for Call Transfer
When in the transfer state, after enter the
transfer number, callee press this key to
transfer the call.
Waiting
time
for
Automatic
Call
Transfer(Second)
When in the transfer state, after enter the
transfer number, call will be automatically
transferred, if the DIAL key is not pressed
by the callee.
Start Button for Call Transfer
Send Color Ringback Tone when Call Transfer
If ON and new callee has color ring, system
will send the ring to caller.
If OFF, system won't send new callee's color
ring, just wait for connecting the callee.
Record Illegal Call
If OFF, unauthorized calls(phone or gateway
not exist) won't make CDR.
If ON, all calls will make CDR.
When saving CDR as TXT, contains CDR, which
holdtime is 0s.
180

Chapter 3: Supplement

SS_CDRRECORDTOFILE

SS_CONFERENCEIP
SS_CONFERENCEKEY
SS_CONFERENCEPORT
SS_DEFAULT_LOCALIP
SS_DTMFTIMEOUT

SS_ENABLEMOBILEAREAAPPEND

SS_ENDPOINTEXPIRE

SS_ENDPOINTREGISTERREPLACE
SS_ENDPOINTREGISTERRETRY
SS_ENDPOINTREGISTERSUSPEND

SS_ENDPOINTTIMETOLIVE

SS_GATEWAYACDRESERVETIME
SS_GATEWAYACDRESERVETIMESEPARATE
SS_GATEWAYASRROUTESORTCONFIG
SS_GATEWAYASRROUTETIME
SS_GATEWAYASRROUTETIMESEPARATE
SS_GATEWAYFEERATEROUTEBEFOREASR
SS_GATEWAYFEERATEROUTESORTCONFIG
SS_GATEWAY_AUTOSWITCH_LIMIT
SS_GCINTERVAL

If ON, CDR with 0 holdtime will be written


into file.
If OFF, all CDR will be written into file.
Save CDR as TXT
If ON, Soft Switch will save CDR as text file
in
installation
directory
(Default:
/usr/kunshi/mbx3000/cdr),
name
format
"2009100101.txt", one file per hour.
Conference IP, separated by commas
Key to Enter Conference
Conference Port 1-65535
Default Local Address
Waiting time for Automatic Call Transfer
2-20
Automatically Add Area Code for Mobile
If ON, <Routing Gateway> <Additional
Settings><Routing Settings>
<Automatically Add Area Code for Mobile>
will take effect.
If OFF, above settings will be disabled.
Terminal Registration Expiry Time(Second)
After registration, if no lightweight
registration message is received within the
time, Soft Switch will regard as terminal not
on-line.
Allow replace the current registered users
when terminal registration.
Max retry times when terminal registration.
0-999
Disable duration after exceed retry times
for when terminal registration. 60-3600
Interval for Lightweight Registration of
Terminal (Second)
After registration, Soft Switch will send
response packet, which include the
re-register time interval.
Length
for
Routing
Gateway's
ACD
Routing(Second) 300--86400
Section
for
Routing
Gateway's
ACD
Routing(Calculated as the Step Size) 5--24
Position for Routing Gateway's ASR Routing
Length
for
Routing
Gateway's
ASR
Routing(Second) 300--86400
Section
for
Routing
Gateway's
ASR
Routing(Calculated as the Step Size) 5--24
Rate Routing priority over ASR Routing
Position for Routing Gateway's Rate Routing
Times limit for Routing Gateway Auto-Switch
Interval for Clean Useless Data of
Soft Switch(Second)
181

Chapter 3: Supplement

SS_LOCALRINGINGFILE

SS_MAXCALLDURATION
SS_MEDIACHECKTIMEOUT

SS_MEDIAPROXYBEHINDNAT

SS_MEDIAPROXYBETWEENNET

SS_MEDIAPROXYMODE

SS_MEDIAPROXYRTPPORT
SS_MEDIAPROXYRTPPORT
SS_MEDIAPROXYSAMENAT

SS_MOBILEE164LENGTH

SS_NONSTANDARDPREFIX

SS_REPLYUNAUTHORIZED

SS_REGISTERTRACEMAXSIZE

SS_REPLYUNAUTHORIZED
SS_TCPCLOSERESET

Local Ring Name


The name of phone's local ring file.
This file must in the server's voice
directory without language directory.
Max
Conversation
Limitation(Second)
1--86399
No Media Data Hang Up Duration(Minute)
1--120
Forward Voice for Registered Terminals using
NAT
On: Server will forward terminal's media,
which registered in LAN.
Forward Voice for Calls between Different
Networks
Media Proxy
Auto: Use phone or gateway's settings.
On: Forward all calls' media ignore phone or
gateway's settings.
Off: Do not forward any call's media; ignore
phone or gateway's settings.
RTP Port for Forwarding Voice
Use, to separate the start and end port.
RTP Port for Forwarding Voice, use Comma to
Separate the Start and End port
Forward RTP for Registered Terminals in the
same NAT
Length limit for Mobile Number
Separated by , (Maximum 31), use 0 for allow
all the length.
When routing gateway enables caller number
restriction or callee number restriction,
this will be used to restrict mobile number.
Non Standard E164 Prefix
Separated by ,.
When routing gateway enables <Automatically
Add Area Code for Mobile> or caller/callee
number restriction, Soft Switch will remove
non standard e164 prefix first, then add area
code and check number.
Respond to Unauthorized Registration or Call
Off: When number not exists or illegal call,
Soft Switch won't send register failed
message.
Registration Track Maximum Data Size(MB)
1-20
Respond to Unauthorized Registration or Call
Off: When number not exists or illegal call,
Soft Switch won't send register failed
message.
Close TCP connection in Direct Reset mode.

182

Chapter 3: Supplement

SS_TIMEOUTCALLFORWARDNR
SS_TIMEOUTPHONEHANGUP
SS_TRACEFILELENGTH

SS_TRACEMASK

SS_TRACETOFILE

SS_UNBOUNDINDICATIONENABLE
SS_VALUEADDEDSERVICEIP
SS_VALUEADDEDSERVICEPORT

On: Send TCP RST directly to close TCP


connection.
Off: Send FIN to close TCP connection
normally.
(*** For high concurrency, use RST to close
TCP connection can get better performance.)
Time for Call Forwarding, When No
Reply(Second)
Time for Hang Up, When No Reply(Second)
Size of Debug File(KB)
If exceeded, the file will be over written.
Set Display of Debug Information
For Technical Support only.
Type:
ERROR Error Information
WARNING Warning Information
SIPMESSAGE SIP Registration Message
H323RAS H323 Registration Message
Output Debug Information into File
On: Record Soft Switch debug information in
installation directory (Default:
/usr/kunshi/mbx3000/log) from log_0 to
log_9.
Prompt whether the Phone Card is Binded
Value Added Server IP
Value Added Server Port 1-65535

183

Chapter 3: Supplement

3.5.2 IVR Parameter


3.5.2.1 Common Parameter
IVR_CODECPREFORDER
IVR_DEFAULTERRORAUDIO
IVR_DEFAULTLANGUAGE
IVR_ENABLEPARSEINBAND
IVR_PARSEDTMFMODE
IVR_RINGINGTIMEOUT
IVR_RTPPORT
IVR_SETUPTIMEOUT
IVR_SIPNOTIMERMAXSESSIONTIME
IVR_SIPRESENDINTERVAL
IVR_SIPSENDRETRY
IVR_SIPSESSIONRETRY
IVR_SIPSESSIONTTL
IVR_SOFTSWITCHIPADDRESS
IVR_SOFTSWITCHSIPPORT
IVR_SSAVAILABLEIP
IVR_TRACEFILESIZE
IVR_TRACEMASK
IVR_TRACETOFILE

Voice Codecs Priority


Default Error Message Voice
When audio service's language not specified or
bind language is empty, this language will be
used.
Inband Dtmf Analysis
Dtmf Analysis Mode
Maximum alerting time for calling IVR and IVR
call out when no reply. (Second) 10--600
Media Port Range
Maximum time for SETUP signaling when IVR call
out, if no Ringing is received, IVR will hangup
the call.
Maximum Conversation Time for Non-Timer SIP
Caller. 600-14400
Interval for Resend SIP Message(seconds) 3-60
Times of Resend SIP Message. 0-10
Retry Times for Detecting SIP Connected Status
3-10
Interval for Detecting SIP Connected
Status(seconds) 90-14400
IP of Soft Switch
Port of SIP SoftSwitch 1-65535
Access IP List, separated by commas
Size of SoftSwitch's Debug File(KB)
4096-4096000
Set Display of Debug Information
Output Debug Information into File

184

Chapter 3: Supplement

3.5.2.2 Direct/Callback Device Parameter


IVR_CALLREPORTIP
IVR_CALLREPORTPORT
IVR_CALLREPORTRETRY
IVR_CALLREPORTRETRYINTERVAL
IVR_ENABLECARDLINERESTRICT
IVR_SHORTE164AUTORECORDENABLE
IVR_SHORTE164AUTORECORDLENGTH
IVR_SHORTE164AUTORECORDMAXNUMBER

Call State Notify Address


Call State Notify Port 1-65535
Call State Notify Retry Times 0-10
Call State Notify Retry Interval 3-60
Restrict on phone card's concurrency.
On: To let only one concurrency for each phone
card, when using IVR.
Auto Save Number Function
Auto Save Number Suffix 1-10
Auto Save Number Amount 1-10

185

Chapter 3: Supplement

3.5.2.3 IP PBX Device Parameter


IVR_CALLREPORTIP
IVR_CALLREPORTPORT
IVR_CALLREPORTRETRY
IVR_CALLREPORTRETRYINTERVAL
IVR_VOICEMAILEXPIREDAY
IVR_VOICEMAILMAXNUMBER
IVR_VOICEMAILMAXTIME
IVR_VOICEMAILWELCOME

Call State Notify Address


Call State Notify Port 1-65535
Call State Notify Retry Times 0-10
Call State Notify Retry Interval 3-60
Voice Mail Preservation Days 1-31
Voice Mail Max Items 1-30
Voice Mail Recording Length(seconds) 30-300
Default Audio for Voice Mail Access

186

Chapter 3: Supplement

3.5.2.4 Conference Device Parameter


CONFERENCE_ENABLENOISEREDUCTION
CONFERENCE_KEEPTIMEWITHOUTHOST
CONFERENCE_MAXTEMPORARYMEMBER
CONFERENCE_MAXTEMPORARYROOM

Denoise
Sustainable time after host leaving. 0-7200
Member limitation of each temporary conference.
0-500
Member limitation of temporary conferences.
0-500

187

Chapter 3: Supplement

3.5.2.5 Value Added Device Parameter


IVR_ALARMCALLERE164
IVR_ALARMCONFIRMKEY
IVR_ALARMPERIOD
IVR_ALARMPREAUDIO
IVR_ALARMRETRY
IVR_ALARMRETRYINTERVAL
IVR_VOICEMAILEXPIREDAY
IVR_VOICEMAILMAXNUMBER
IVR_VOICEMAILMAXTIME
IVR_VOICEMAILWELCOME

Voice Alarm Caller Number


Voice Alarm Confirm Key
Voice Alarm Period(minutes) 5-60
Voice Alarm Pre-Prompt Audio
Voice Alarm Retry Times 0-10
Voice Alarm Retry Interval 10-300
Voice Mail Preservation Days 1-31
Voice Mail Max Items 1-30
Voice Mail Recording Length(seconds) 30-300
Default Audio for Voice Mail Access

188

Chapter 3: Supplement

3.5.3 System Parameter


SERVER_ACCOUNTEXPIREDELAYAFTERPA
YMENT
SERVER_ACCOUNTEXPIRENORMALACTIVA
TIONDISCOUNT
SERVER_ACCOUNTEXPIRENORMALACTIVA
TIONFEE
SERVER_ACCOUNTEXPIREPHONECARDACT
IVATIONDISCOUNT
SERVER_ACCOUNTEXPIREPHONECARDACT
IVATIONFEE
SERVER_ALARM_DISABLE
SERVER_ALARM_E164S
SERVER_ALARM_EMAIL
SERVER_ALARM_EMAIL_DELAY
SERVER_ALARM_ENABLE_EMAIL
SERVER_ALARM_ENABLE_VOICE
SERVER_CDRMAXQUERYDAYINTERVAL
SERVER_CDRMINTIME

SERVER_CDRQUERYDENYTIME
SERVER_CDRRECORDEZEROHOLDTIME
SERVER_CUSTOMERALARMMONEY
SERVER_DATABASEVERSION
SERVER_DNSUPDATEINTERVAL
SERVER_FORWARDBILLINGPREFIX
SERVER_GATEWAYCHATSIZE
SERVER_GATEWAYROUTEPREFIX
SERVER_HOLDTIMEPRECISION
SERVER_IPPBX_DEFAULTLANGUAGE

SERVER_MAXCDRPENDINGLISTSIZE

SERVER_MAX_OBJECT_SIZE
SERVER_MONEYPRECISION
SERVER_NOCDRE164S

After payment (include phone card pay), if


amount > 0, the account's expiry date will
extend many days since the payment date.
Deduct Original Amount Percent, when Normal
Recharge to Expired Account(%) 0--100
Deduct Fee per Day, when Normal Recharge to
Expired Account(Dollar) 0--10000000
Deduct Original Amount Percent, when Recharge
using Phone Card to Expired Account(%) 0--100
Deduct Fee per Day, when Recharge using Phone
Card to Expired Account(Dollar) 0.0--10000000
Alarm Suppression
Voice Alarm Call Number
Alarm E-Mail Address
Delay of E-Mail Alarm 60-7200
E-Mail Alarm
Voice Alarm
Maximum Interval for CDR Inquiry(Day)
This will affect all CDR query operation.
If hold time <= this value, system won't bill.
If hold time > this value, system will billing
as normal and fee time will include this value.
No CDR Query Time(24 hour)
Example: 18,20 means from 18:00 to 19:00 and
20:00 to 21:00 cannot query CDR.
On: Record CDR with 0 hold time.
Off: Don't record CDR with 0 hold time.
When account's balance lower than this value,
the line will become pink in the <Account
Management>.
Version of Database Table Structure
Domain Update Cycle 300--86400
Call Transfer Billing Prefix
Default Gateway Number in Gateway Chart 1--50
Additional Routing Prefix
Example: 88,99 means when callee is 88123 or
99123, CDR will be charged as 123.
Charged Duration Precision 0--3
Default Language of IP PBX Service
Non-editable.
If server cannot process CDR in time, when the
number of unprocessed CDR reaches this value,
system will enter safe status and reduce call
performance.
Capacity of System Space(thousands) 150-100000
Amount Display Precision 2--7
Callees in this part will be Toll-free and not
make CDRs.
189

Chapter 3: Supplement

SERVER_PASSWORDLENGTH
SERVER_PHONECARDPAYRELATETOAGENT
SERVER_PHONECARD_AUTO_UNBIND_HOU
RINDAY
SERVER_PHONECARD_AUTO_UNBIND_REM
AIN_MONEY
SERVER_QUERYMAXONEPAGESIZE

SERVER_QUERYMAXSIZE
SERVER_QUERYONEPAGESIZE
SERVER_REPORTCLEARINGCUSTOMERFEE
SERVER_REPORTCLEARINGCUSTOMERIO
SERVER_REPORTCLEARINGGATEWAYFEE
SERVER_REPORTCUSTOMERFEE
SERVER_REPORTCUSTOMERIO
SERVER_REPORTCUSTOMERLOCATIONFEE
SERVER_REPORTGATEWAYFEE
SERVER_REPORTPHONECARDE164FEE
SERVER_REPORTPHONECARDFEE
SERVER_REPORTPHONEFEE
SERVER_SERVICEE164S
SERVER_SMTPECUSTOMEREMAIL
SERVER_SMTPFROM
SERVER_SMTPSERVER
SERVER_SUPPORTEXPIRENOTIFY
SERVER_TRACEFILELENGTH
SERVER_TRACEMASK
SERVER_TRACETOFILE
WEB_PHONEBOOKCALLBACKACCESSNUMBE
R_CARD
WEB_PHONEBOOKCALLBACKACCESSNUMBE
R_PHONE

Default Length of Password 1--12


Charge Agent Accounts, which Use Lower Rate, at
the same time, when customers use Phone Card to
do charge.
Checking Time for Phonecard Account Automatic
Unbind 0--23
Remain Money for Phonecard Automatic Unbind
Maximum Number of Data per Page
Maximum value of
SERVER_QUERYONEPAGESIZE
Data Query Limit
If query item exceeded this value, data won't
be sent and user will get message "Too many
Data, please adjust filters to retry".
Number of Data per Page(Item)
Auto Generate Settle-Account Details Report
Auto Generate Account Settlement Balance
Report
Auto Generate Settle-Gateway Details Report
Auto Generate Revenue Details Report
Auto Generate Account Balance Report
Auto Generate Account Area Detail Report
Auto Generate Gateway Bill Report
Auto Generate Bind Number Bill Report
Auto Generate Phone Card Bill Report
Auto Generate Phone Bill Report
Callees in this part will be Toll-free and
make CDRs.
Send Account Consumption Email
Automatically
SMTP Domain Name
SMTP Server IP
Technical Support Expire Reminder
Size of Debug File(KB)
If exceeded, the file will be over written.
Set Display of Debug Information, for Technical
Support only.
Output Debug Information into File, for
Technical Support only.
Access Number for Web Phonebook billing by
Phone Card
Access Number for Web Phonebook billing by
Phone Number

190

Chapter 3: Supplement

3.6 Call Track

How to Start

Click <System><Call Track>

Operation Details

Trace Length: The capture length of CALLFLOW, above the time, capture

will stop.

File Size Limit: The size of CALLFLOW file, when above, file will be

overwritten.

191

Chapter 3: Supplement

Possible causes for call termination

3.6.1 Terminations caused by the server


Terminations caused by the server are all defined by VOS3000. For any
questions related to this kind of causes, please consult your system supplier.
Following are the causes of this kind:

Response timeout: The called did not answer the phone before the timeout

limit was reached. The timeout limit can be set either by the Alerting signal of
Routing Gateway (when the call is processed through Routing Gateway) or by the
SS_TIMEOUTPHONEHANGUP parameter in the Soft Switch system (when the
call is directed to a phone)

Protocol limit: The server cannot process this type of protocol

Connection timeout: No response to the SIP message was received after

specified number of trials. The maximal number of trials can be specified by the
SS_SIPRESENDINTERVAL and SS_SIPSENDRETRY parameters in the Soft
Switch system.

Busy: The number being called is busy.

Account locked: The account is disabled. It may also due to the lockdown

of its agent account.

Session timeout: The caller or the called supports the SIP Timer protocol,

yet it has not received the updating signal within a time limit; or, neither does the
caller nor the called support the SIP Timer protocol, yet the session time exceeded
the value specified by the system parameter
SS_SIPNOTIMERMAXSESSIONTIME.

Callers number restricted: The length of the callers number exceeds

the length specified by the system parameter SS_CALLERALLOWLENGTH.

Called number restricted: The length of the called number exceeds the

length specified by the system parameter SS_CALLERALLOWLENGTH.

Proceeding timeout: No response is received from the server within the

time limit. The time limit can be specified by the Setup and Callproceeding
parameters in the routing gateway.

Callers number prefix restricted: The mapping gateway does not accept

the callers number prefix.

Unregistered: The terminal is not register, and is not allowed to make the

Called number locked: The called is currently locked.

Called number prefix restricted: The gateway for the caller or the called

call.

gateway does not accept the called number prefix.

Caller locked: The caller is currently locked.


192

Chapter 3: Supplement

Connection establishment timeout: The connection is not established

within the timeout limit set by the mapping gateway. The time limit can be changed
by setting the proceeding timeout parameter in the mapping gateway.

Account expired: The account is expired.

Connection limit exceeded: The maximum number of outgoing calls is

reached. The maximum number can be specified in the system.

Forcible hang-up: The server disconnected the session, usually because the

client chose to end the session in their user interface.

Account disabled: The account is currently disabled. Please check the

status of the account it belongs to.

The called not online: There is no appropriate device to accept this call. For

example, there is no matching routing gateway.

No-answer forwarding by the caller: The caller has set the no-answer

forwarding

Timed forwarding: The call matches the timed forwarding criteria specified

in the phone management settings.

On-busy forwarding: The call matches the on-busy forwarding criteria

specified in the phone management settings.

No-answer forwarding by the called: The call matches the no-answer

forwarding criteria specified in the phone management settings.

Forwarding loop: Due to the wrong configuration of users, the forwarding

route has loops.

Call forwarding by the called: The call matches the call forwarding criteria

specified in the phone management settings.

Do-not-disturb from the called: The called is in the do-not-disturb status

Session closed by the called: The called did not send the hang-up signal,

but disconnected the TCP connection

Session closed by the caller: The caller did not send the hang-up signal, but

disconnected the TCP connection

Illegal call: The call comes from an unauthorized IP address and the

callers number is not registered in the system.

No matching rate: There is no rate that matches this call.

No matching account: There is no account to bill this call.

Insufficient balance: The account has insufficient balance

Call restriction: The call is prevented by restrictions (such as <International

call>) set by the phone or the gateway.

Hang-up by the called: The hang-up signal comes from the called.

Hang-up by the caller: The hang-up signal comes from the caller.

193

Chapter 3: Supplement

3.6.2 Terminations caused by VoIP devices


Terminations caused by devices are defined by device manufacturers. Please
consult the manufacturers for detailed information about these causes.
3.6.2.1 H323 devices
UnknownCauseIE
UnallocatedNumber
NoRouteToNetwork
NoRouteToDestination
SendSpecialTone
MisdialledTrunkPrefix
ChannelUnacceptable
CallAwarded
Preemption
PreemptionCircuitReserved
NormalCallClearing
UserBusy
NoResponse
NoAnswer
SubscriberAbsent
CallRejected
NumberChanged
Redirection
ExchangeRoutingError
NonSelectedUserClearing
DestinationOutOfOrder
InvalidNumberFormat
FacilityRejected
StatusEnquiryResponse
NormalUnspecified
NoCircuitChannelAvailable
CallQueued
NetworkOutOfOrder
FrameModeOOS
FrameModeOperational
TemporaryFailure
Congestion
AccessInformationDiscarded
RequestedCircuitNotAvailable
194

Chapter 3: Supplement

PrecedenceCallBlocked
ResourceUnavailable
QoSNotAvailable
RequestedFacilityNotSubscribed
OutgoingCallsBarred
OutgoingCallsBarredInCUG
IncomingCallsBarred
IncomingCallsBarredInCUG
BearerCapNotAuthorised
BearerCapNotPresentlyAvailable
InconsistentOutgoingIE
ServiceOptionNotAvailable
BearerCapNotImplemented
ChannelTypeNotImplemented
RequestedFacilityNotImplemented
OnlyRestrictedDigitalBearerCapAvailable
ServiceOrOptionNotImplemented
InvalidCallReference
IdentifiedChannelNonExistent
CallIdentifyNotSuspendedCall
CallIdentifyInUse
NoCallSuspended
ClearedRequestedCallIdentity
UserNotInCUG
IncompatibleDestination
NonexistentCUG
InvalidTransitNetwork
InvalidMessageUnspecified
MandatoryIEMissing
MessageTypeNonexistent
MessageNotCompatible
IENonExistantOrNotImplemented
InvalidIEContents
MessageNotCompatibleWithCallState
TimerExpiry
ParameterNonexistent
UnrecognisedParamaterDiscarded
ProtocolErrorUnspecified

195

Chapter 3: Supplement

InterworkingUnspecified
ENDREASON128=ErrorInCauseIE

196

Chapter 3: Supplement

3.6.2.2 SIP devices


Multiple Choices
Moved Permanently
Moved Temporarily
Use Proxy
Alternative Service
Bad Request
Unauthorized
Payment Required
Forbidden
Not Found
Method not Allowed
Not Acceptable
Proxy authentication Required
Request Timeout
Gone
Request Entity Too Large
Request-URI Too Long
Unsupported Media Type
Unsupported URI Scheme
Bad Extension
Extension Required
Session Interval Too Small
Interval Too Brief
Temporarily Unavailable
Call/Transaction Does not Exist
Loop Detected
Too Many Hops
Address Incomplete
Ambiguous
Busy Here
Request Terminated
Not Acceptable Here
Request Pending
Server Internal Error
Not Implemented
Bad Gateway
Service Unavailable

197

Chapter 3: Supplement

Server Time-out
Version not Supported
Message Too Large
Busy Everywhere
Decline
Does not Exist Anywhere
Not Acceptable

198

Chapter 3:

Server maintenance

4 Server Maintenance
4.1 Start Service

Start high performance media proxy: /etc/init.d/empd start

Start IVR: /etc/init.d/ivrd start

Start soft switch: /etc/init.d/mbx3000d start

Start operation support system: /etc/init.d/vos3000dall start

4.2 Stop Service

Terminate soft switch: /etc/init.d/mbx3000d stop

Terminate operation support system: /etc/init.d/vos3000dall stop

Terminate IVR: /etc/init.d/ivrd stop

Terminate high performance media proxy: /etc/init.d/empd stop

(* Under the Linux AS 5 environment, the high performance media proxy can
only be terminated after the termination of soft switch)

4.3 Restart Service

Restart soft switch: /etc/init.d/mbx3000d restart

Restart IVR: /etc/init.d/ivrd restart

Restart operation support system: /etc/init.d/vos3000dall restart

199

Chapter 5: Installation

5 Installation
Please visit http://www.linknat.com/eng/support/downloads.html to get the
installation
package for the client.
The installation package is an executable file and can be installed right after
download.
The installation process follows the standard pattern of Windows installation,
which will not be described here.
For any further questions, please visit www.linknat.com and contact us.

200

Chapter 6: System Requirements

6 System Requirements
Operating Systems: Windows 2000/XP/2003/Vista/7
CPU: Intel Pentium 4 1.6GHz or above
Memory: 512MB or above
Hard disk: 200MB or above

201