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TABATHA TALKS

"If your goal is to be a


rock star of hairdressing,
Go for it and dont let
Anyone stop you."

BARBERING'S
A BIG DEAL

HITO MAGAZINE

APPRENTICE
WORK IN PRINT

QUALIFIED?
WHAT NEXT?

BENEFITS OF
APPRENTICESHIP

ISSUE 11 /FORMA
JULY
2013| /ISSUE
$6.99
MAGAZINE
11 | 1

APPRENTICESHIP
INCENTIVE UPDATE

The special one-time subsidy to encourage potential apprentices and employers to get started in an apprenticeship
is still available. Employers and apprentices who begin a training agreement for hairdressing/barbering modern
apprenticeship will each receive $1000. The subsidy is available to apprentices and their employers where the apprentice
has over 120 credits yet to complete. For hairdressing, that means those who are entering as year 1 or year 2 apprentices.
Those who have signed on as an apprentice on and after 6 March 2013 will be in the Governments incentive. HITO will
send you the incentive application forms. In the meantime, all queries about the incentive should go to Bobby Hall at
bobby@hito.org.nz or (04) 499 1180.

WHAT DO EMPLOYERS THINK?


The response from employers has been positive.

achel Rehm is the owner and


employer at A Head in Hair in
Titirangi, Auckland. She was able
to take on an apprentice this year and
receive the HITO incentive.
Its fantastic; it has freed me up to spend
more time doing one-on-one training with
my new apprentice Averil, she says.

National Office
PO Box 11 764
Wellington 6142
Phone
(04) 499 1180
Fax
(04) 499 3950

Northern
Phone
(09) 579 4844
Fax
(09) 579 4845
Mobile
(027) 470 0169

Rachel was an apprentice herself, and she


says she always prefers apprenticeship
training over full time courses and schools.
I think the reboot has been great as it
has opened apprenticeships up for more
people to take advantage of them.

I am impressed with this new scheme.


It would make me as an employer feel
valued for the effort and time we put into
training and as an apprentice it takes a
wee bit of pressure off financially so they
can enjoy free time and have help with
training costs!

Kandace from Head Therapy contacted


us with an extremely positive reaction.

Auckland
Phone
(09) 579 4844
Fax
(09) 579 4845
Mobile
(027) 443 2401

Midland
Phone
(09) 579 4844
Fax
(09) 579 4845
Mobile
(027) 480 6550

Mid-Central
Phone
(04) 499 5150
Fax
(04) 499 5152
Mobile
(027) 470 0170

Central
Phone
(04) 499 5150
Fax
(04) 499 5152
Mobile
(027) 445 5758

Northern South
Phone
(03) 338 5376
Fax
(03) 338 4376
Mobile
(027) 483 2405

Southern South
Phone
(03) 338 5376
Fax
(03) 338 4376
Mobile
(027) 470 0171

ALL

TALK
& ALL

ACTION
TA B AT H A C O F F E Y

tabatha
coffey
ALL TALK & ALL ACTION
You may know her as the straight-talking business
woman from the television show Tabatha Takes Over,
but theres more to Tabatha Coffey than
just her uncompromising business advice.

Ask questions. Have a mentor, or someone you strive


to be like. Set goals for yourself along the way. If your
goal is to be a rock star of hairdressing, go for it.

er passions for hair and training


have led her to travel all over
the world, investing in the next
generation of hairdressers.

To those who are currently doing their


apprenticeship, Tabatha advises to work
hard, push yourself and be the best you
can be.

And shes not finished yet. I still love this


profession, she says, which is why I am
always trying to elevate it and myself.

I think the hardest workers and most


curious will get the most out of [their
apprenticeship], she says.

For Tabatha, choosing this profession was


an easy decision. From a young age, she
knew a career in hairdressing was perfect
for her. I never had any question about it,
she explains.

Ask questions. Have a mentor, or someone


you strive to be like. Set goals for yourself
along the way. If your goal is to be a rock
star of hairdressing, go for it and dont let
anyone stop you. Even yourself.

It was Tabathas unconventional but positive


upbringing that played a significant part in
helping her discover her passion for hair
early on.

Tabatha prizes education, so she didnt


stop learning after she finished her
apprenticeship. Her next step was to travel
over to London where she went on to do
three more years of training under Toni
and Guy and Vidal Sassoon.

Tabathas parents owned transvestite strip


clubs in Surfers Paradise (Queensland,
Australia), and growing up in and around
this vibrant world introduced Tabatha to
the power of hair and make-up.
It was a very colourful world filled with
creative and interesting people...The girls
always, always looked fabulous. And when
I was young I had the opportunity to be
backstage and help them create their
looks. I realised how they were able to
fully express themselves through hair and
beauty. The way you could make someone
look on the outside has everything to do
with how he or she feels on the inside.
That was powerful for me, she explains.
Because she knew that the hairdressing
industry was where she wanted to be,
Tabatha didnt waste any time getting her
career started. She began as an assistant in
a local salon at the age of 14, then went on
to train in an apprenticeship.
Tabatha is a tremendous supporter of the
apprenticeship programme. She knows
first-hand the benefits of learning on the
job, and she has trained many apprentices
herself over the course of her career.

Picasso didnt start out deconstructing


faces, she begins, explaining why training
is so crucial in the hairdressing industry.
We need to know the core skills and tenets
of what you can and cant do with hair
before we can truly be artists. Hairdressing
is a craft. The more you practice your craft
the better you become. It takes training
to identify different hair types and how to
cut it, how to determine the right colour
placement for a haircut and what is suitable
for your clients.
Tabatha knows the foundation of extensive
training she laid early on has helped her
achieve a successful career. She now focuses
on sharing her knowledge and experience
with others. Tabatha spent 10 years as
a platform artist for Joico International,
travelling all over the world to train and
inspire up and coming hairdressers.
She strongly believes in the concept of
mentoring, and enjoys teaching and training
others to help them reach their potential.
You cant expect to develop and evolve
in any career without mentorship. Left to

their own devices, any young professional


will flounder. It is one of the best parts of
my career now to be able to help young
hairdressers become better and better.
Investing in the next generation, keeps
our industry and craft alive.
A successful and renowned business
woman, Tabatha uses her experience
and knowledge to train not only rising
hairdressing stars but also salon owners
and other business people.
In her reality show Tabathas Salon
Takeover, she helped struggling salons,
giving the owners frank advice to take
their businesses from bleak to successful.
More recently, the programme has begun
to encompass struggling businesses
from all different industries and has
been renamed "Tabatha Takes Over".
The reason I take over all kinds of businesses
is because there are certain main tenets that
apply universally. And believe it or not, a lot of
businesses still dont get that. Stellar customer
service, good staff management, and strong
marketing will help any kind of business grow.
A business is a commitment, and it needs to
be adjusted along the way. Just because
the doors are open does not mean it will
be a success.
For all the salon owners here in New Zealand,
Tabatha has some advice to see your business
go to the next level.
Hold yourself and everyone around you to
the highest standard. Dont be afraid to say
it isnt good enough yet, and be prepared
to do the work to make it good enough.
Invest in your business. Treat your staff with
respect and be a strong leader. They look to
you for leadership whether you believe it or
not. Know the industry. Stay on top of what
your customers are asking for and invest in
education of the staff.


FORMA MAGAZINE | ISSUE 11 | 3

a
fresh career

Starting my own business hasnt


been easy, but its about getting
out in the community and earning
peoples respect.

Pat Tupuola of Pats Fresh Cuts in Timaru found his passion


for barbering almost by accident. Not knowing what to do for a
career, he was cutting a mates hair one day when he realised that
barbering might just be for him.

e decided to give it a go, applied for


a job at VJ Barbers in Christchurch
and has never looked back.

My favourite part of barbering is making


people feel good about themselves, and
talking to all different sorts of people,
he says.
Its awesome to see the difference you can
make too. Sometimes you will get young
kids in, and they will be crying, then you
give them a design in their hair and they
get so excited about it.
After working in Christchurch, Pat made
the move to Timaru where he completed
a HITO apprenticeship and gained his
National Certificate in Barbering. With his
qualification under his belt, the next step for
Pat was to open Pats Fresh Cuts in Timaru.
Im really enjoying being my own boss,
he smiles.
Starting my own business hasnt been easy,
but its about getting out in the community
and earning peoples respect.
An avid rugby player, Pat is involved
in coaching local teams and says his
involvement in sport has helped him to
build his client base.
At Pats Fresh Cuts, hair art has become
one of the most popular services on offer.
This is where designs and pictures are
skillfully etched into the hair. Pat is selftaught in his hair art techniques.
I started off just doing small designs, and
then moved on to doing more complicated
ones like a Koru, he explains.
The popularity of hair art has grown
dramatically in New Zealand in recent

years, with some talented Kiwi barbers


leading the way. Personally, Pat is inspired
by the work of Matt Brown from My Fathers
Barber in Christchurch.
Matt is known for his producing exceptional,
intricate hair art.
He is the best in New Zealand, if not the
best in the world, in my opinion, Pat says.
Recently he was able to meet up with Matt
to learn more about his hair art techniques
which he thoroughly enjoyed.
Pat recommends a career in barbering
for anyone who likes to keep their work
fresh and challenging. In barbering, there
is always a new trend or skill to learn and
perfect, and Pat is excited to continue
to develop his skill-set and his business.
His next goal is to get his own site for the
business as he currently shares a premise
with a cutting bar.
Pat knows his national qualification has
helped him get to where he is today, and it
will continue to help him achieve his goals
for the future.
Getting that recognition as a barber,
having your certificate hanging on the wall,
it shows your clients that you have done
the hard work. I have found it helps you
earn the respect of your clients, and its
a confidence boost as well.
If you are interested in training as
a barber, there are lots of options
available through HITO such as
barbering apprenticeships and QbyE
(Qualification by Experience). Get in
touch with your HITO Sales and Liaison
Manager or call HITO on (04) 499 1180
for more information.

FORMA MAGAZINE | ISSUE 11 | 5

see your
work in print

name:

capture looks in different ways artistically


through a lens.

HOW DID YOU ACHIEVE


THIS LOOK?

salon:

WHAT ARE YOU DREAMS


AND ASPIRATIONS FOR YOUR
CAREER IN HAIRDRESSING?

For the first look i.e. (snow queen) I


achieved this look with a large amount
of back combing, crimpers and hairspray
as well as a splash of water based paint.

CORY MA-RROW
SCISSORS
HAIRDRESSING,

HAMILTON
WHY DID YOU DECIDE TO DO A
HAIRDRESSING APPRENTICESHIP?
An apprenticeship allowed me to get hands
on experience in an established salon whilst
still completing my studies. I think its been
a great learning experience.

WHATS YOUR FAVOURITE PART


OF BEING AN APPRENTICE?
Being able to apply my skills on real clients
and have them happy with the results.
Learning new techniques from the other
stylists in the salon is a big bonus for me too.

WHATS YOUR FAVOURITE


PART OF DOING FASHION OR
PHOTOGRAPHIC WORK?
It allows me the opportunity to express
my creativity, from all the sources of my
inspiration, into physical form and to

I would love to work with fashion


photography and live fashion shows to
really push my creative boundaries

WHO INSPIRES YOU IN YOUR


HAIRDRESSING CAREER, AND
WHY DO THEY INSPIRE YOU?
TONI&GUY, they constantly inspire me with
their high fashion looks across multiple
styles, always pioneering these new looks
while blending the latest fashion trends into
new looks.

WHAT WAS THIS PHOTOGRAPHIC


WORK FOR?
I was and still am in the process of building
a portfolio of my work. I wanted to focus
and create looks based on editorial and
Avant Garde styles with a slight twist.

WHAT WAS YOUR INSPIRATION?


I got a lot of inspiration via the internet by
constantly searching up the latest runway
trends, colours and make up looks as well
as fashion magazines.

For the second look I used root crimpers


(triple tongs I love this tool), curling
irons, texturizing spray to create that full
tousled curl.

WHAT PRODUCTS DID YOU USE?


First look (snow queen) Osis Elastic
hairspray, Osis Dust it powder, Osis
Session spray
Second look Osis Elastic hairspray,
Osis style shifter 2, Osis Session spray

Special thanks to:


Make-up artist: Melina Pruden
Scissors Hairdressing in Hamilton for
allowing me the use of products and
letting me convert our salon into a
photography studio.
Bruce Gordon and Ross Briffault for their
support and guidance.


FORMA MAGAZINE | ISSUE 11 | 7

see your
work in print

IMAGE: EMOTION, PAIN, FEAR, SADNESS, BOREDOM, JOY

name:

RACHEL
BRITTON

salon:

ALTERNATIVES
HAIR,
SILVERDALE,
AUCKLAND
WHY DID YOU DECIDE TO DO A
HAIRDRESSING APPRENTICESHIP?
After working as a junior for a year and
completing the Gateway programme at
Orewa College I knew Hairdressing was for
me and I believe the best way to become a
qualified stylist is to do an apprenticeship.
The support and training is great and its a
qualification that stays with you for life and
you can travel with it all over the world.

WHATS YOUR FAVOURITE PART


OF BEING AN APPRENTICE?
I love my clientele and I love building my
clientele too. Being able to meet people

from all walks of life and getting to know


them is really interesting and I love making
people feel good about themselves, I find it
very rewarding especially when you really
click with your client.

WHATS YOUR FAVOURITE


PART OF DOING FASHION OR
PHOTOGRAPHIC WORK?
Meeting and working with different models
and photographers and being able to bring
my ideas to life. Also being a people person
I love meeting and getting to know new
people.

WHAT ARE YOU DREAMS AND


ASPIRATIONS FOR YOUR CAREER
IN HAIRDRESSING?
I cant wait to be qualified and travel to
America in hopes of being able to find full
time work. Im looking at doing a Make-up
Artistry course next year so I hope to be
able to combine my hair and make-up skills
to be employed to work full time on sets of
photo shoots.

WHO INSPIRES YOU IN YOUR


HAIRDRESSING CAREER, AND WHY
DO THEY INSPIRE YOU?
There are two people who inspire me.

First is Moana Riddell from Hair Scene and


Beauty in Whangaparaoa. I went to Orewa
College with her and during Gateway and
the first year of my apprenticeship I went
to her for advice and as I go into my finals
I will be asking for her advice again. I find
her work truly inspirational and it shows
her passion for the industry. The second is
my manager, co-worker and good friend
Shonney Stein. From day one she has
taken me under her wing and shown me
how things are done. Her work is always
immaculate and stunning and I aspire to
be as good of a stylist as her when I qualify
at the end of the year.
IMAGE: EMOTION, PAIN, FEAR, SADNESS,
BOREDOM, JOY
Model: Lauren Christie
Photography: Andy Hopkins Photography

WHAT WAS THIS PHOTOGRAPHIC


WORK FOR?
I was asked to help out and do the hair for
this shoot by Andy Hopkins Photography
as this shoot was for their photography
portfolio and Sarah Greig's modelling
portfolio. This sort of work is called time for
print (TFP), this means everyone puts in
their time, skills and efforts for the images
at the end.

IMAGE: EDGY/ROCK

IMAGE: PIN/UP

WHAT WAS YOUR INSPIRATION?

WHAT WAS YOUR INSPIRATION?

Prior to the shoot Lauren had selected


photos she wanted to re-create so I
followed the theme of the shoot and
what the images were that she sent me.

The inspiration for this look was given to


me by Sarah herself. She selected some
images that she wished to re-create and
one of the looks had very messy curls so
this was my take on the image.

HOW DID YOU ACHIEVE THIS LOOK?

HOW DID YOU ACHIEVE THIS LOOK?

I included Laurens own hair extensions


in the look, I curled the hair from the mid
lengths down to keep the look soft to fit
in with the theme of the shoot.

I took random and small sections and


curled at all different directions to create
an uneven messy rocker look.

WHAT PRODUCTS DID YOU USE?

WHAT PRODUCTS DID YOU USE?

I used GHD heat protecting spray and


Bangstyle Hair spray. Also a little bit of Joico
K-Pak Colour Therapy Oils for ends of the
curls to add shine to the hair.

Special thanks to:


I would like to credit Debbie Hopkins from
Andy Hopkins Photography for make-up
touch ups and assisting me.
IMAGE: EDGY/ROCK
Model: Sarah Grieg
Photography: Andy Hopkins Photography

WHAT WAS THIS PHOTOGRAPHIC


WORK FOR?
Another Sarah Grieg modelling portfolio.

For this look I used GHDs, LOreal Techni Art


Anti Frizz hairspray. I didnt feel as though a
lot of product was needed for this look as
we wanted to be able to mess and restyle
the hair throughout shooting this look.

Special thanks to:


I would like to credit Debbie Hopkins from
Andy Hopkins Photography for make-up
touch ups and assisting me.
IMAGE: PIN UP
Model: Ara Cyanide
Photography: Andy Hopkins Photography

WHAT WAS THIS PHOTOGRAPHIC


WORK FOR?

Again this was for the Andy Hopkins


Photography shoot but for the Ara
Cyanide's modelling portfolio.

WHAT WAS YOUR INSPIRATION?


The inspiration for this shoot was chosen
by Ara Cyanide as she wanted to do an old
school glamour pin up photo shoot. I found
my inspiration from looking online through
millions of pin up photos and tutorials on
YouTube.

HOW DID YOU ACHIEVE THIS LOOK?


To achieve this look I first curled the
hair and clip in extensions with GHDs
then created an old school pin up fringe
by curling the hair under into a barrel
and pinning it very carefully so the clips
wouldnt be seen.

WHAT PRODUCTS DID YOU USE?


I used GHD Heat Protecting spray and
LOreal Techni art Anti frizz hair spray also
Fudge head shine to get a glossy finish.

Special thanks to:


Ara is very talented and was able to do her
own make up. The only help I had was the
assistant photographer/set boss holding
or passing up products and clips.

FORMA MAGAZINE | ISSUE 11 | 9

see your
work in print
name:

RENEE
EDGARTON

salon:

PROMISES
HAIR DESIGN,
UPPER HUTT
WHY DID YOU DECIDE TO DO A
HAIRDRESSING APPRENTICESHIP?
For as long as I can remember I have wanted
to be a hairdresser. Growing up with mum
being a hairdresser, and for my younger years
having her working from home, I was around
it all the time. I just loved the transformations
she created and wanted to get into it myself!
Ive always been an arty kind of person and
hairdressing was the PERFECT way for
me to express this

WHATS YOUR FAVOURITE


PART OF DOING FASHION
OR PHOTOGRAPHIC WORK?
Seeing all the elements come together.
Hair, Make-up and Photography. Seeing the
final result and having it be exactly what
I envisioned. Creating a masterpiece!

10

WHATS YOUR FAVOURITE PART


OF BEING AN APPRENTICE?

WHAT WAS THIS PHOTOGRAPHIC


WORK FOR?

All of it! Learning! Creating! Growing!

The photographic work was for the


De Lorenzo Get Noticed Competition
2013. I entered two Categories, Black
and White and Young Colourist and won
both categories, and was also awarded
De Lorenzo Hairdresser of the Year 2013, and
only a year and a half into my apprenticeship!

WHAT ARE YOU DREAMS AND


ASPIRATIONS FOR YOUR CAREER
IN HAIRDRESSING?
To reach the top! To take every opportunity
I can and become the very best I can.
To make a name for myself in the industry,
and to show people you can do anything
you put your mind to.

WHO INSPIRES YOU IN YOUR


HAIRDRESSING CAREER, AND
WHY DO THEY INSPIRE YOU?
Every single person in the industry inspires
me in one way or another.
My boss (Deb Philbert) and my mother
(Duike Simm), who are both training me,
seeing the passion and dedication they
have for their career. The tutors at Premier
Hairdressing College Lower Hutt, for the
knowledge and commitment they have
to help create great Hairdressers. The De
Lorenzo team, Steven Rowe, John Myers,
Rosheen Hiscox, who are always there to
help and give their support. And the Mana
Daves and Sara Allsops of the industry
who have achieved what they have to
such great heights.

WHAT WAS YOUR INSPIRATION?


My inspiration for this shoot was 1940s/
1950s, Rockabilly. Absolutely love this look
and had the perfect model to pull it off!

HOW DID YOU ACHIEVE THIS LOOK?


Using De Lorenzo Colours, I pre-lightened
with powder lightener, mixed up a few
different colours to create this hot pink
toner. Set her hair in hot rollers, popped
up her victory rolls. And away we went.

WHAT PRODUCTS DID YOU USE?


De Lorenzo Colour, and De Lorenzo
The Endz Smoothing Cream and
Granite Hairspray

Special thanks to:


Make Up Artist Lana Rose Clark
Photographer Alan Raga

SEE YOUR
WORK IN
PRINT
Are you a HITO apprentice?
This is your chance to have your
work published in an issue of
Forma Magazine.
If you have photographic
work that you are proud
of, we want to know.
Give HITO a call on (04) 499 1180
to find out how to send your
photographs in and have the
opportunity to be published
in Forma.

tips for

COMPETITION
HAIRDRESSING
Are you interested in taking part in hairdressing competitions?
Competing is a powerful way to boost your confidence and get your
creative juices flowing, so we chatted with Aaron Karam-Whalley
(NZARH Competitions Committee Chairperson) about his
top competition tips.

12

ead on to find out how to bring


home the trophy in the next
competition you enter.

TIP 1: KNOW THE CATEGORIES


Aarons first recommendation is to make
sure you know the categories of the event
youre entering, and the requirements of
each category. Its essential to make sure
you submit your work into the right one.
If you put the wrong type of work into the
wrong section, then you wont do well.
In NZARH competitions, heads that are
out of section are marked down.
There are four elements that Aaron
recommends you consider when making
sure your work fits the category youre
entering:
The Cut
The Colour

to walk well in the shoes they are wearing.


If they are wearing heels, its a smart idea to
get them to practice in these shoes for the
week prior to the competition.
Aaron has suggested some key things to
look for in your model:
Someone who is available to attend
all training sessions and the full
competition day.
Someone who will allow you do what you
need to do to their hair.
Someone with healthy hair. Dont use
someone with problematic, curly or badly
damaged hair.
Sometimes its easier if your model is not
a friend or family member.
Where possible, its ideal to have a slim,
tall model.

Clothing and Make Up

Remember, your model will need to know


not to touch the finished style that you
have done.

TIP 2: CHOOSE THE RIGHT MODEL

hot tip:

Choosing your model is a vital step in the


competition process. No matter how strong
your work is, choosing the wrong model
will affect the result.

competitions are not just about the hair;


think about the finer finishing details
like make-up, false eyelashes, stockings,
jewellery, nails and shoes. Its the finishing
touches that give your look the x-factor!

The Styling and Dress out

Your model needs to sell your look for


you and parade it before the judges, so its
essential that they can smile and show that
they love the style you have done, and the
clothing they are wearing.
Keep in mind, because all models walk for
the judges, your model will need to be able

TIP 3: COLOUR PLACEMENT


Colour placement is another key aspect
of your competition entry. Make sure you
know the criteria for colour and what the
judges will be looking for in the competition
that youre entering.
When it comes to the NZARH competitions,
the Judges are looking for Shape and
texture enhanced by colour. This means
a colour that is placed into a haircut or
style that creates focal points or enhances
particular areas of the look.
The colour work you choose to do
should also fit the criteria of the category
youre entering. For example, in NZARH
competitions, the colour should be more
edgy in the Directional Category while
more commercial in the Urban Category.
Judges are always looking for clever colour
work, and one word they always keep in mind
is seamless explains Aaron. There should
never be colour stains, either around the
hairline, on the scalp, or in partings.
Aaron has outlined some colour work that
wont help you win. Stay away from:
Full head colours.
Stripy highlights/foils.
Blobby or bleed colours.

Hair that is dry/damaged from colour.


Colour that doesnt relate to the design
or shape.
Aaron has also given us some tips specific
to two of the NZARH competition categories
Urban Day Style and Urban Night Style.
If you are thinking about taking part in these
competitions, this is a must read!

URBAN DAY STYLE


In this category judges look for a dressed
and styled haircut.
The look should be suitable for a day event
and be wearable by a younger woman.
When it comes to sets:
You have the choice of either dressing
out a set or starting from wet and doing
a blow wave.
The hair must be set wet to dry,
secured and undisturbed
You need to present your set to the
steward on the day prior to the event
starting.
Once the event begins you may then do
anything to your set; cut, dampen, iron,
crimp etc.
If you fail to comply with the setting
rules, you will have to wet your model
down and do a blow wave.

URBAN NIGHT HAIR


This is the glamour event. Aaron
recommends paying particular attention
to the finishing elements like nails, makeup, eyelashes, stockings, jewellery and
accessories.
Your model will need to parade. Make sure
that she has practiced walking in her shoes
before the competition day.
Remember, colour plays a prominent
part in this category. Often it is best to use
horizontal colour techniques rather than
vertical techniques like foiling.
Dress out, finish and balance account for
70% of the judging points.
Hair pins, hair ties, padding or backcombing should never be seen in the
finished style.
Remember to consider the final shape
or silhouette you are creating.

hot tip:
When you are practicing, use the wrong
colour hair clips (e.g. black pins on blonde
hair). Once you master concealing these,
youll have no trouble on the day when
you use the right colour hair pins on
your model.

FORMA MAGAZINE | ISSUE 11 | 13

THE SPECTRA EXPERIENCE


An award-winning salon, Spectra has won hearts in Palmerston North and beyond with their
emphasis on individual, superior service and excellent training.

pectra owner Gabrielle BundyCooke and her team concentrate on


delivering the Spectra Experience
for every client. They focus on the small
details to create a service that keeps people
coming back.

complimentary vouchers to spend at


their next visit, and we invite them back
for a complimentary style check-up and
blow-wave within 10 days of their initial
appointment. Its another moment for
us to create a relationship.

Anne Squires at Antonio Beauty Lounge


in Hawera.

Everyone in Palmerston North knows or has


heard of the Spectra Experience in whatever
form that may be explains Gabrielle.

Gabrielle believes a salons atmosphere is


also immensely important for attracting
and retaining clients. One way the team
keeps the atmosphere at Spectra fresh
and exciting is by having live music on
late nights.

I love giving and love teaching, but bigger


than that I love to see people getting
ahead and going for everything on offer,
she explains.

With all my policies and procedures, plus


Spectra's vision and mission statements,
we cover all the feel good moments in
your Spectra appointments and in the
follow-up communications.
Gabrielle has owned Spectra for 10 years
this September, and she has created the
salon to be a beautiful and comfortable
space. Spectra boasts 13 styling stations,
a TV lounge and free Wi-Fi.

Clients and the staff just love it!


Gabrielle believes that having a team that has
been trained in Spectras philosophy has been
crucial for delivering this premium service.
She has found that training apprentices is the
best way to grow your own stylists who are
immersed in that culture.

The team treat their clients like VIPs,


offering light meals from a local cafe
(which Gabrielle says is renowned for the
best coffee in town) and a glass of red or
white wine at no charge. They also go the
extra mile by finishing each service with a
free five minute makeover in the Dressing
Room (Spectras beauty department).

I do not want to have to go looking and


hoping to find a senior stylist to suit our
work ethics and the Spectra culture, so it
seemed to me the only way was to grow
my own, she explains.

At Spectra, the team has also put excellent


follow-up communication procedures
in place to create more of those pivotal
feel good moments for their clients.

Salons back then were places of intrigue,


she explains. The smell of the perm solution
and the backcombing of the beautiful ladies
drew me into this wonderful life.

We acknowledge all our first time


clients with a letter of thanks including

After completing a hairdressing course,


she took up an apprenticeship with

14

Gabrielle began her hairdressing career


as an apprentice herself back in the 1970s.

Gabrielle began conducting training when


asked to share her skills with those around
her, and this soon grew into a passion.

In the 10 years Gabrielle has owned Spectra,


she has seen around 20 apprentices gain
their national qualification, along with
several who have furthered their training
with teaching and assessing qualifications.
This makes me feel very proud, as being
able to give out and pass on what you
know is a gift that not everyone is capable
of, and it has required a huge personal
commitment on the apprentices behalf
too, she says.
In 2009, Spectra's excellent training
was recognised when they took out
HITOs Training Salon of the Year award.
This award recognises exceptional training
characteristics, commitment to excellence
in training and professional training
achievements.
For Gabrielle, this win was her proudest
career moment and the pinnacle of [her]
own personal journey in hairdressing.
Spectra has never been short of people
wanting to join the team and become

Gabrielles top
training tips:
... BE HONEST AND GIVE
CLEAR EXPECTATIONS
Make it completely transparent right
from the outset what is expected
from the apprentice, and include
this in the employment contract
and House Rules I say right at the
beginning of their Spectra journey:
This is not a glamorous journey you
are on and if you want it bad enough,
I'll do whatever it takes and costs
to get you to the top, but you must
show me you are hungry and use
your initiative.

... ACKNOWLEDGE THE RIGHT


THINGS AT THE RIGHT TIME
This means acknowledging a
job well done and praising their
achievements in front of the whole
team, and the community if thats
at all possible and desirable for the
person. For example, in the local
newspaper or at public events.

... THINK ABOUT WHATS


BEST FOR THEM
Sometimes its about not always
giving the apprentice a choice. At this
stage of their career, they probably
have no idea what is best for them.
qualified. But after we won this award, we
saw an increase in the numbers applying
for apprenticeships. The staff also want to
gain teaching and assessing qualifications.
I have been approached by other salons
and have had their staff come and observe
what we do.
Winning awards is no unusual feat for
Spectra. The team has also snapped up
awards at the Westpac Manawatu Business
Awards and the Annual Trade Awards, and
their resident make-up artist won the Young
Blood Make-up Artist Award last year.

Even with many notable successes under


Spectras belt, looking ahead Gabrielle says
there is still much more to be achieved.
Progress is impossible without change, and
Spectra continually strives to reinvent itself,
says Gabrielle.
Business is remarkably different today
than it was ten years ago, and with every
day being different, we have to work it as
such. I know I've been blessed with Spectra,
and I've been trusted with many young
lives. What a privilege that has been and
still is.

... SUPPORT THEM


As the employer or trainer its about
being responsible and consistent,
doing what you say you will do
for them...being available to train,
following up with their off-job
homework and always being
interested in what they are doing at
their training spaces. Support them
in the hard days, because being an
apprentice is hard work!

This is not a glamorous journey you are on and if you


want it bad enough, I'll do whatever it takes and costs
to get you to the top, but you must show me you are hungry
and use your initiative.
FORMA MAGAZINE | ISSUE 11 | 15

THE

NON-FINANCIAL
BENEFITS
OF TRAINING
We often talk about the financial benefits of training;
the way apprentices can help bring more revenue into
your salon. But apprenticeship training brings more
than just financial rewards. Weve asked two successful
New Zealand employers to share about the other
benefits they see from training apprentices.

Progress is impossible without change.


foster excellence and create a succession plan.

SPECTRA
Gabrielle Bundy-Cooke from Spectra in
Palmerston North has also reaped the
benefits of training in her salon, both
financial and non-financial.
SPECTRA

BELINDA ROBB

GABRIELLE BUNDY-COOKE

BIBA

One main gift for Gabrielle is the knowledge


that she is adding talented stylists to the
future of the hairdressing industry.
Having apprentices coming through
Spectra also means she can prepare for
the future of the salon.
Progress is impossible without change,
and so Spectra continuously reinvents,
looking for the next person to help us
to the next level. We continue to strive
to foster excellence and to create a
succession plan, and this is something
training helps achieve.
In the 10 years Gabrielle has owned
Spectra, she has seen almost 20
apprentices receive their national
qualification, along with several who have
furthered their training with teaching and
assessing qualifications.
This makes me feel very proud, as being
able to give out and pass on what you
know is a gift that not everyone is capable
of, and it has required a huge personal
commitment on the apprentices behalf.
When Gabrielle first began training,
she didnt know what was meant by
investing in training. She did it because
she was asked to share what she knew
with those around her.
I could see by looking at the unstructured,
uncertain, cross your fingers and hope it
comes out OK methods that some seniors
were working with on the floor that they
needed helpI so wanted to make it clearer
for them. I love giving, and love teaching
but more than that, I love to see people
getting ahead and going for everything
on offer.
At Spectra, training has developed a
learning culture and stability that has been
the pathway to a business with a future.
If you want to find out more about how you
can start training apprentices in your salon
and reaping the rewards, give us a call on
(04) 499 1180 or email enquiries@hito.org.nz

BIBA
Belinda Robb, owner and employer at
Biba salon on Aucklands North Shore, is
a passionate believer in apprenticeships.
Ever since I completed my own four year
apprenticeship in 1990, Ive been 100%
behind training. This is my fourth salon, and
in every one Ive employed apprentices.
Aside from business and financial benefits,
Belinda sees apprentices as a real asset to
her team.
Apprentices keep me young. They bring
new ideas and vibrancy; there are no limits
to their creativity, which is such a valuable
resource. They keep you on trend, help
you embrace technology and see things
in different ways.

apprentices
+ keep you young
+ bring new ideas & perspectives
+ a sense of vibrancy
+ unlimited creativity
+ keep you on trend
+ help with new technology
+ enhance teams
+ enhance business reputation
Belinda has also found that apprentices
help her create a sustainable team in
the salon. At Biba, she likes to have an

apprentice in each year, so theres always


someone coming up through the team.
Apprentices allow me to construct a
self-replacing team, she says. When a
top performing stylist moves on, there
is someone there to fill those shoes.
Another key benefit Belinda has noticed is
that you get a reputation as a training salon.
This in turn attracts quality staff who want
to better themselves and continue learning,
Belinda believes that if you make training
a priority in your business, the result is a
salon culture of educated and inspired
people who build a loyal clientele and a
profitable business.
Having trained about 25 apprentices so far
in her career, she knows that its not always
going to be smooth sailing.
There is a lot of selflessness involved in
training an apprentice. There will be times
when its hard, there will be challenges, but
I would say dont be discouraged; ultimately
its worth it and its so rewarding sharing the
journey with them.
Seeing a young person who starts out
so fresh and green and then become a
fully qualified stylist is such a satisfying
experience I passionately believe that
training apprentices is the right way to go.

WORLDSKILLS
WorldSkills is an exciting competition where you can
sharpen your hairdressing skills and showcase
your talent both nationally and overseas.

18

AUCKLAND WOMEN'S STYLE

CHRISTCHURCH RUNNER UP
SARAH WITH HER MANNEQUINS

CHRISTCHURCH MEN'S STYLE

WINNER TRENT'S WOMEN'S


CONVERSION

CHRISTCHURCH RUNNER UP
SARAH WRIGHT

SARAH'S CONVERSION

WINNER TRENT'S WOMEN'S STYLE

CHRISTCHURCH WINNER CAMERON


AITKEN-BOYLE WITH HIS MANNEQUINS

CHRISTCHURCH WINNER
CAMERON AITKEN-BOYLE WITH
HITO CEO ERICA CUMMING

WINNER TRENT'S MEN'S STYLE

CHRISTCHURCH WOMEN'S
CONVERSION

SARAH'S MEN'S STYLE

WINNER TRENT WITH HIS


HITO SALES AND LIAISON
MANAGER LORETTA

SUCCESS AT
WORLDSKILLS
REGIONALS

On Sunday 14 April WorldSkills Regional Competitions took place in Auckland and Christchurch.

t was an exciting day in both regions, with


four young stylists competing in Auckland
and seven competing in Christchurch.

HITO CEO Erica Cumming says it was great


to see these numbers competing in a year
where there is only a regional event (every
second year the national event takes place).
It was rewarding to again see the
development of skills that young
hairdressers displayed. This event is
gaining momentum and provides a chance
for a wide range of skills to be utilised, with
great attention to detail on the finish.

The great thing about WorldSkills is that


the skills learnt are beneficial not just in the
competition but for every day work in the
salon too.
Talking with the competitors after the
event reminded me how invaluable this
event is where younger hairdressers gain
confidence in their abilities and work under
time restraints for the entire day, says Erica.

AND THE WINNERS ARE


Auckland
Winner: Trent Fleet, Bettjemans in Auckland

Christchurch
Winner: Cameron Aitken-Boyle, Headquarters
in Dunedin
Runner-up: Sarah Wright, Vogue Hair and
Barbers in Kaiapoi
Thanks to everyone who took part.
Special thanks to all of our judges:
Niq James, Deniece Bridgeman, Sonia
Baker-Johnston, Cathy Davys, Natasha
Beaustridge and Kylie Hayes. HITO also
thanks our WorldSkills venues: Manukau
Institute of Technology (MIT) in Auckland
and Aoraki Polytechnic in Christchurch.

FORMA MAGAZINE | ISSUE 11 | 19

WORLDSKILLS
A Palmerston North
artist recently raised
$500 for Cait Woodcocks
WorldSkills fund by
auctioning off one of
his paintings.

Caits Journey
To Germany
In July, 2012 National WorldSkills Hairdressing Champion
Cait Woodcock is off to Germany to represent NZ at WorldSkills
Internationals.

atrick Thomas has been


getting his hair done by Cait
ever since he volunteered
as a hair model for her when she
was an apprentice. When he heard
about her WorldSkills journey, he
wanted to do something to help.
I first heard about WorldSkills
when Cait won the gold medal
at the national competition last
year, he explains. Now to represent
New Zealand over in Germany, Cait
needs to raise a total of $30,000.

orldSkills is a global competition


where young people compete to
be the best in their chosen skill.
To take part in this competition both the
competitor and their trainer need passion,
commitment and enthusiasm. It involves
training, practice, attending workshops
and refining skills to be up to the challenge
of competing.

SOME OF CAITS RESEARCH


AND PREPERATION NOTES

I thought, I cant do much, but I


can paint a picture and sell it,
Patrick says.
He started working on the piece
of art in February this year, and
recently sold it on Trademe for $500,
dedicating the proceeds to Caits
Germany fund. Cait was blown away
by his generous fundraising.

CAIT HAS PUT IN LOTS OF RESEARCH, READING


AND PREPERATION INTO WORLDSKILLS

The acrylic painting features


Palmerston Norths George Street,
the location of Spectra salon
(where Cait trained and became
a qualified stylist).
Patrick hopes to make this the
first of a series of George Street
paintings that he would like to
exhibit at a later stage.
RESERACH AND PREPERATION NOTES

20

Many different trades take part in WorldSkills


including automotive technology, joinery,
cooking and of course hairdressing. The
New Zealand team of 14 (dubbed the
Tool Blacks) will head to Germany, each
representing different trades and skills.
Cait did her apprenticeship and qualified
while at Spectra in Palmerston North.
She earned her place in the Tool Blacks
after first winning a regional hairdressing
regional competition, and then taking
out the gold medal at nationals last year.
Ever since winning that gold medal Cait
has been working hard in preparation for
the international competition, and she says
her training is all on track.
Cait has had the opportunity to work with
some amazing trainers in the lead up to the
competition, including WorldSkills Expert
Niq James, former international competitor
Laura Simpson and internationally
acclaimed mentor and champion Ulrica
Hansson from Pivot Point Australia.

CAIT TRAINING

Training with Ulrica was an amazing


opportunity, says Cait. She helped me
put together a great timetable to work
towards July.
The WorldSkills International competitions
are run for four days and are challenging.
There are eight different modules that Cait
will compete in over that time, ranging from
perming, cutting, colouring, long hair and
blow waving. These skills are all performed
on mannequins, to make for a level playing
field between competitors.
The great thing about WorldSkills is that
the skills you learn are beneficial not just
in the competition but for every day work
in the salon too. Gabrielle Bundy-Cooke,
owner of Spectra, observed Caits skills
in the salon improve greatly with her
WorldSkills training.

and the Palmerston North community got


behind the cause and organised some
fantastic fundraising efforts. The Institute
of Electrolysis & Beauty Therapy, for
example, was able to raise over $2000
for Cait this year by dedicating some of
the schools client days to the fund.
We read about Cait in an issue of Forma
Magazine, explains Annabelle Taylor,
Principal/Director of the Palmerston North
School. We thought, heres a young local
girl who is focused and who knows where
she wants to be. She didnt breeze into this
opportunity, but she has put in a lot of hard
work to get here. She is a New Zealand
champion, and she deserves our support.

I was blown away by the generosity of


The Institute of Electrolysis & Beauty
Therapy, says Cait.
Wella, Goldwell and Pivot Point are among
other companies who have donated
generously to Caits cause.
Check out the HITO website for more
information about WorldSkills:
http://www.hito.org.nz/worldskills/
Thank you to everyone who has
sponsored or fundraised to help get
Cait to Germany. We could not have
done it without the support from all of
the hairdressing and beauty industry.

We know from all areas of our lives the


more you practice and use something, the
better you become at itHer hairdressing
skills have been hugely developed and she
is a master to observe.
When shes not training, youll find Cait (who
was recently awarded the Mayoral Award
for Most Outstanding Achievement at the
Manawatu Trades Graduation) dedicating
the rest of her time to fundraising efforts.
She needs to raise $30,000 to go to
Germany for the competition. The team
at Spectra, along with Caits family, friends,

CAIT AND LAURA SIMPSON TRAINING TOGETHER

FORMA MAGAZINE | ISSUE 11 | 21

apprentice of the year

UPDATE

Winning this award has given me such a boost in


confidence for the last stretch. It has made all the hard
work worth it, and made me want to keep on working hard.

Apprentice of the Year is an award given to one HITO apprentice


each year to recognise all-round excellence and achievement.
Do. Hairstylings Marianna Brown overcame many challenges
throughout her apprenticeship, rising to the top of her game
and taking out the award last year.

eing named 2012 Apprentice of


the Year was an awesome goal to
achieve for Marianna, especially since
she is nearing the end of her apprenticeship.
Winning this award has given me such
a boost in confidence for the last stretch.
It has made all the hard work worth it, and
made me want to keep on working hard,
she says.
Sharing the win with her clients in the
salon has been something Marianna has
thoroughly enjoyed.
Its an awesome thing to share with my
clients as they see me finishing the journey
of my apprenticeship and becoming a
qualified stylist, she says.
Coming to the end of your apprenticeship
and getting ready to sit your finals can be
a busy and daunting time, and it has been
no different for Marianna. The confidence
boost she got from this award has helped
Marianna to change her focus.

Becoming a stylist rather than an apprentice


seemed scary to me, but this award made me
realise that Ive done some pretty cool things
during my apprenticeship, and I can keep
doing exciting things in the future. Instead of
looking at the assessments I have coming up,
Im focusing on the exciting things Ill be able
to do as a senior.
Since winning Apprentice of the Year
Marianna has had the opportunity to be

featured in the hairdressing trade magazine


Headway as well as our own Forma,
something she counts as a highlight.
Another highlight is being able to say that
Ive tackled this year with new goals and
inspiration, she adds.
For anyone who is applying for Apprentice
of the Year 2013, take Mariannas advice and
dont hold back in your application.
When I was applying, my Mum told me to
put it all out there. She said this isnt a time
to be shy! We all know about tall poppy
syndrome in New Zealand, where people
dont want to talk themselves up, but dont
hold back in your application. Make it your
own; acknowledge that youve done some
awesome things, and you deserve to put
them down in your application.
And most importantly, she says, be yourself!
At the moment, Marianna is taking the time
to enjoy building up her clientele at Do.
Hairstyling, meeting fantastic new people
in the salon and working towards her finals.
If you think you have what it takes to
be the 2013 Apprentice of the Year
then make sure you apply at
www.hito.org.nz/awards/apply/
This year the Industry Awards are
taking place at the Auckland War
Memorial Museum on Sunday
20 October 2013.

MARIANNA WINNING
APPRENTICE OF THE YEAR IN 2012

FORMA MAGAZINE | ISSUE 11 | 23

MARK YOUR CALENDAR THE INDUSTRY AWARDS ARE BACK FOR 2013!
This year the awards are being held at the Auckland War Memorial Museum on Sunday 20 October
2013. This is an event you dont want to miss!

to someone with the drive, motivation and


passion to succeed in their apprenticeship
and career.

Do you think you could be the one of the


2013 winners? Applications for the HITO
Awards are now open.

Prize: The Jasmine McBeth Memorial


Scholarship recipient will take away a
$3000 scholarship towards future training
and a pair of brand new custom-made
scissors from KJ Scissors.

osted by HITO and Kitomba/


NZARH, the Industry Awards are a
prestigious event that recognises
excellence in business and training.

There are 5 categories in the HITO Awards:

HITO APPRENTICE OF THE YEAR


The Apprentice of the Year award is
presented to a HITO apprentice to
recognise their all-round achievement.
Each of the 7 HITO regions will have their
own local winner. Each of these regional
winners then becomes a finalist for the
National Apprentice of the Year, which
is announced at the awards ceremony
in October.
Prize: This year overall Apprentice of the
Year winner will receive an amazing prize
package from Dateline Imports including
a Blow waver, Conical tongs, Silver Bullet
Straightener, Scissors and a Rusk product
package. They will also have their 2759 and
2757 assessment fees paid for by HITO.
Our seven regional winners (one from each
of the seven HITO regions) will receive an
exciting prize pack from Goldwell. HITO will
also pay for their 2759 assessment fees
(or equivalent).

JASMINE MCBETH
MEMORIAL SCHOLARSHIP
This scholarship was set up to recognise
Jasmine McBeth's passion, determination
and commitment to hairdressing before she
passed away in 2007. It is offered annually

HITO TRAINING SALON


OF THE YEAR
The Training Salon of the Year award is
given annually to a salon or barbershop
to recognise their exceptional training
characteristics, commitment to excellence
in training and professional training
achievements.
Prize: The 2013 Training Salon of the Year
winner will receive a $1000 voucher to
go towards future training from HITO.
They will also receive a combination of
High Performance Salon Coaching and
business planning from Shock Consult,
plus a years free Red membership on
the new Chilliebiz website.

HITO TUTOR OF THE YEAR


The Tutor of the Year award is presented
to a tutor to recognise their outstanding
industry knowledge, training characteristics
and personal achievements within the
hairdressing and barbering industries.
This award is now open for tutors in the
beauty industry.

HITO TRAINER OF THE YEAR


Trainer of the Year is presented annually
to someone to recognise their outstanding
industry knowledge, training characteristics
and personal achievements within the
hairdressing, barbering and beauty
industries. This award is also open to
commercial product company trainers.
Prize: The winner of this award will receive
a terrific prize package from DeLorenzo
and a $500 voucher to go towards future
training from HITO.

If you think you could be a winner,


download a 2013 application form
from the HITO website at
www.hito.org.nz or email
enquiries@hito.org.nz
and ask for a copy to be
posted out to you.
Both the HITO Awards and the
Kitomba/NZARH Business Awards
are presented at the Industry
Awards in October.
If you want to apply for the
Business Awards, head to
www.nzhairdressingawards.com
for more information.

Prize: The Tutor of the Year winner will


win a fabulous prize package thanks to
Schwarzkopf and a $500 voucher towards
future training from HITO.

BUY YOUR TICKET FOR THE INDUSTRY AWARDS TODAY!


Tickets are just $179 each (incl GST) for a night jam-packed with entertainment, a three course meal and of course
the announcement of the awards winners. Booking is easy, just head to www.hito.org.nz/industry-awards-2013/
and use your Visa or Mastercard to purchase tickets through Paypal

24

PASSION FOR HAIR


AUCKLAND 20 OCTOBER 2013

NEW ZEALAND ASSOCIATION


OF REGISTERED HAIRDRESSERS Inc.

GET A TASTE
OF HAIRDRESSING
WITH
JUST THE JOB
HITO and Frenz Hair Design are excited to promote a career in
hairdressing on TVNZs Just the Job.

esigned for career-seekers and


people looking for a career change,
Just the Job is a television series
that aims to help people find just the job
they have been looking for. Each episode
goes behind the scenes in a different
workplace, giving viewers an insight into
whats involved in different career paths.
In the hairdressing episode of Just the
Job (filmed in May) viewers meet Ivan
Shew, owner and employer at Frenz Hair
Design in Raumati Beach, and his team
members Stephanie Scott, Elle Richardson
and Liam Northcott. The episode follows
Megan as she finds out what life is like as a
hairdressing apprentice, getting a taste of
training in the salon and off-job training at
Wellington Institute of Technology (WelTec).
Ivan the whole team really enjoyed filming
for the programme, and felt very honoured
and privileged to be involved.
The whole experience was wonderful,
everyone who was involved enjoyed it.
Its about showing people what real life
in the salon is like, and I hope we did the
industry proud.
Ivan is no stranger to training apprentices;
he currently has three apprentices in the
salon, and has trained many others over
the course of his career.
Ive built a little army of great hairdressers
over the years, he smiles.

IVAN SHEW

26

For Ivan, training the next generation of


hairdressers isnt an optional extra, but
something he believes the industry has
a responsibility to do.
We have a responsibility to give back what
we have taken from the industryif we dont
do it, then who will? Its too easy to leave it to
someone else; we all need to take ownership.
For any young person interested in a
hairdressing career, Ivan recommends
getting out and doing work experience in
a couple of different salons to find where
you fit.
There are so many different salons
out there, each has a different feel and
culture...Find the fit that suits you and your
personality, then target salons like this when
youre looking for an apprenticeship. This is
so important, because when youre happy
in your salon you will perform so much
better and have fun!
Make sure you catch Just the Jobs
hairdressing episode on Saturday 6 July,
5pm on TV2. There will be a repeat screening
the following Saturday 13 July, 9am on TV2.
If youre interested in a career in the exciting
world of hairdressing then this is not to
be missed!
You can also check out www.justthejob.co.nz
for more episodes, a career quiz and more.
Just the Job is produced by Dave Mason Productions
and supported by NZ On Air and Careers NZ.

LEARNING IN THE SALON

I love how in hairdressing you


get to help people make a big
change, and help them feel better
about themselves.

CONFIDENCE IS THE KEY


Sarina Anderton from Salon One The Cove has been interested in hairdressing for as long as she
can remember.

t the age of ten, she did her first


haircut on her first client (her Mum),
and she has continued to practice
on her friends and family members hair
ever since. I dont know what my Mum
was thinking, letting me cut her hair when
I was so young. Sarina laughs. But I loved
it I have always enjoyed playing around
with hair.
After about six years of playing around with
hair, Sarina decided to give hairdressing
a real go and enrolled in a full-time course
at Hair 2 Train in Tauranga. Just as she had
loved doing her friends and family members
hair, Sarina found she thoroughly enjoyed
hairdressing as a career.
I love how in hairdressing you get to help
people make a big change, and help them
feel better about themselves, she says.
It gives me a really good feeling.

they were looking for someone. She ended


up offering me an apprenticeship.
Sarina has found training in the real-life
environment of the salon to be quite
different from the training she had done
at her course.
At first it was a bit scary, working with real,
paying clients, but you need that to build your
confidence, she explains. If you dont have
confidence, you wont get anywhere.
Building confidence has been one of the
most valuable things Sarina has learned
in her hairdressing journey so far. She has
seen a lot of people around her fall away
from hairdressing because they lacked the
confidence needed to keep going. Of all
the people she studied with at her full-time
course, Sarina is the only one still doing
hairdressing.

At the end of her full-time course, Sarina


took up an apprenticeship at Salon One
The Cove in Tauranga to finish off her
training and get her national qualification.

Its disappointing for themI think the


other people in my course just lacked the
confidence to keep going. They were too
scared to make a mistake and mess up
someones hair, she explains.

I went in to help out at Salon One The


Cove one day when they were short staffed,
and Angela [the salon owner] must have
liked me. At the end of the day, she told me

Sarina had the same fears of messing up,


but a piece of advice from her employer
Angela helped boost her confidence in
herself and her abilities.

When I started at the salon, Angela told


me that I will make mistakes that we all
do - but that its okay. She said the only
way to move forward and to get better is
by giving it a go. This gave me so much
more confidence, and I knew that making
a mistake wasnt the end of the world.
Sarina encourages other apprentices and
full-time course students to remember
this advice. Its okay to make mistakes
sometimes, its what you do with them
that really matters.
Sarina is nearing the end of her apprenticeship
at the moment, and she has some exciting
plans for the future. Once she has her
national qualification she is thinking about
doing some travel, then coming back to
New Zealand to help invest into the next
generation of hairdressers. She would love
to become a trainer or tutor and pass on the
skills she has learned to the apprentices of
the future.

If youre interested in doing a
hairdressing apprenticeship like Sarina
and getting a nationally recognised
qualification, get in touch with HITO
on (04) 499 1180.

FORMA MAGAZINE | ISSUE 11 | 27

IM QUALIFIED WHATS NEXT?


WITH LYNDSAY LOVERIDGE
Finishing your apprenticeship and getting your National Certificate is an phenomenal achievement.
If you have recently qualified, you may be wondering what your next step should be. Read on as
hairdressing industry ambassador Lyndsay Loveridge discusses the options available to you and
how to make wise decisions about your future.
SO YOU HAVE QUALIFIED
WELL DONE!
Initially, I think youve got two choices about
the attitude you can have. You can think
Yippee Im outa here and you wont see
me for dust! Or, I deserve a well-earned
pat on the back now lets see where to
from here!
If you are like the majority of young people
you have either not saved for your dream,
or there is a significant difference between
your savings and your dream. Now is a
perfect time to start making some smart
decisions about your future.

the best solution/option with the same


level of thinking that created it. He came
up with a decision making tool called the
Six Thinking Hats in his book of the same
name. It teaches to look at a decision from
a number of different perspectives:
Facts
Feelings
Creativity
Cautions
Benefits
Process

Have you ever heard of Edward de Bono?


He is a Maltese physician, author, inventor
and consultant. He originated the term
lateral thinking, wrote the book Six Thinking
Hats and is a proponent of the deliberate
teaching of thinking as a subject in schools.
http://edwdebono.com/

Just imagine if, as a qualified stylist with


the world at your feet, you did the same;
rationalised your thinking by wearing each
of the six hats during your decision making
process. I believe you should also factor
in timing. Ask, When is the right time to
begin? If you followed this process you
would not only make the right choice but
youd back it up with a what, why, how
and when strategy!

Fortunately I have read one of his books,


and I have often used and applied his
thinking strategy in my life. He says that
you cannot solve a problem nor often find

So when youre thinking about all the


options your National Certificate offers
you, some advice from a person whos
done more than my fair share of jumping

THE SIX THINKING HATS

28

in to deeper waters: Think before you leap!


Put all the ideas youve thought about
throughout your training on the table and
then decide what the best choice is that is
going to help you fulfil your dreams.

CHOOSING TO STAY
WHERE YOU ARE
There can be value in practising your
new found qualifications until you have
mastered them and earned yourself a strong
reputation; these are valuable endorsements
to have on your CV. The salon you trained
and qualified with may have a position and a
role available that can further enhance your
career opportunities.
Plus remember, never burn bridges as
you move through your career. For sure,
one thing a potential employer will ask
from a referee is would you employ this
person again?

ENDLESS POSSIBILITIES
With all this said, I believe the world truly
is your oyster, so lets explore some of the
endless possibilities open to you:
Becoming a Trainer/Educator.
Taking on a Management role

Just imagine if, as a qualified


stylist with the world at your
feet, you did the same; rationalised
your thinking by wearing each of
the six hats during your decision
making process.
(for management training, HITO offers
a Management Qualification and a
brand new Business Qualification).
Further training in a complementary
qualification such as make-up or nails
(HITO offers post graduate qualifications
such as Advanced Cutting and also
programmes in Nail Technology
and Beauty Services).
Owning your own Salon. (HITO offers
a brand new Business Qualification).
Travelling to gain global experience.
(HITO offers international recognition
certificates).
Film and TV work.
Catwalk/Fashion/Editorial work.

THE BOTTOM LINE


Each role is exciting and has endless
possibilities; however the common
denominator for success is education.
No matter what area you want to get
into, if you wish to shine, to stand out
from the many applicants that will be
your competition, then you need to apply
yourself, to learn and earn the opportunity
to fulfil your dream.

EDWARD DE BONO

Nothing is wiser than chatting with others


who have been there and done that!
Better to ask every question that you
can than to hit a brick wall you hadnt
anticipated. Talk your ideas through with
peers, family and a mentor; different
perspectives are all valuable considerations
in your decision process.
I most certainly am not looking at
opportunities through a glass half empty
mind-set but rather my 6 thinking hats
allow me to consider and rationalise the
road I might choose to travel and how
prepared I am for it.
Remember, HITO is your one stop shop
for additional qualifications so talk to your
Sales and Liaison Manager or check out
the website www.hito.org.nz.
Whatever you choose to do, you have
a responsibility to enhance the fantastic
reputation that New Zealand Hairdressers
have earned globally.

FORMA MAGAZINE | ISSUE 11 | 29

preparing for
your hairdressing

FINALS

If you are a hairdressing apprentice, 2759 and 2757 are numbers you will know well. They stand for the
two final assessments that every apprentice must complete to become a nationally qualified stylist.
The in-salon assessment (unit 2759) and final assessment (unit 2757) test the skills and knowledge
you have learnt in your apprenticeship and see them put into effect in commercial conditions.

eing prepared is the key to doing


well in your finals. Read on for some
tips, tricks and help you can put in
place to make sure you are prepared.

PREPARING FOR YOUR


IN-SALON ASSESSMENT:
UNIT STANDARD 2759
This assessment is about showing that
you can perform hairdressing services in
a commercial environment. You need to
show the assessor that you are regularly
servicing at least 25 clients a week in a
commercial salon where you are employed.
To prepare for the in-salon assessment
you need to make sure that:
You are employed and working in a
commercial salon.
You are regularly servicing 25 clients
each week, and of those 25 clients
15% of them have colour, highlights,
perms or straightening.
You have completed the other 44 unit
standards in the National Certificate in
Hairdressing, and youre ready to sit
your finals.
Your trainer or employer has signed
and dated your Hairdressing Training
Record Book.
You have contacted your HITO Sales
and Liaison Manager to apply to sit the
in salon assessment.
You have organised suitable clients
for the assessment.

PREPARING FOR YOUR


FINAL ASSESSMENT:
UNIT STANDARD 2757
In this full day assessment, you need to
incorporate the knowledge and skills from
all the other unit standards you have done

30

and put these into action. Its your chance


to show off how much you have learned
throughout your apprenticeship. The final
assessment has three elements, and in
each part you are asked to do fashion
work and demonstrate integrated skills
in a commercially acceptable time.
The three elements are:
Directional Fashion Perm
Complete a fashion wind permanent
wave service.
Multi-shade Colouring
Complete a creative multi-shading
service with permanent colours.
Complex Long Hair
Complete a complex long hair style
service. (Evening or wedding style).

REAL-LIFE ADVICE
Moana Riddell, HITOs 2012 Northern
Regional Apprentice of the Year winner,
recently passed her final assessments.
Moana began as a Gateway student at Hair
Scene Hair and Beauty in Whangaparaoa,
the same salon where then completed
apprenticeship and now works as a
qualified stylist. She says doing a HITO
apprenticeship was extremely helpful in
building a clientele for her finals.
My HITO apprenticeship helped me so
much towards the in salon assessment.
Having been in the salon for three years
already before this assessment, you are
building a relationship with the clients the
entire time. Then when the time comes
to be able to work on their hair they
have confidence in your skills. This is a
tremendous help in building your client
base and preparing for your 2759.

Moana made sure she planned ahead for


her in salon assessment so that nothing
caught her off guard.
I was well organised and I made sure I
had everything I needed ready for the
assessor, such as my client record cards
and history to show the 25 or more clients
I had per week.
It can be a little nerve-wrecking having
someone come into the salon to observe
you, but Moana recommends treating it
like any other day.
Remember its just another day in the
salon; have faith in yourself, she says.

MOANAS TOP 5 TIPS FOR


BUILDING A CLIENTELE:
1. Have excellent customer service: the
client will feel welcome and want to
come back and see you again.
2. Rebook your clients: during the cut,
give recommendations about how
often your client should come back for
maintenance. If the client is getting a
particularly short cut that will grow out
quickly, or a hair colour that will fade or
show roots within a few weeks, give the
client a time frame; that will encourage
clients to return.
3. Build a relationship with you clients: as
the cut is finishing, let each client know
what days you normally work and give
them the salon's card, with your name
on it, and encourage them to call back.
Tell the client to ask for you by name
when they rebook. Its also a good idea
to ask if they want to rebook while theyre
still in the salon.
4. Act professionally: showing up on time
for appointments is crucial to keep your

MOANA RIDDELL

clients coming back. If you're consistently


late, you might lose clients to stylists they
feel they can depend on even if you do
great hair. Treat your client with respect
and remember their name.
5. Look professional: as a hair stylist, you're
selling and creating beautiful hair. Part
of marketing yourself as a stylist is to
demonstrate you care about your own
look as much as their look.
When it came to sitting her final assessment
(unit 2757), preparation was once again
something that Moana focused on. As part
of preparing for her final assessment, she
put together a portfolio look book.
At the start I looked through magazines
at styles and colours that were fashionable,
and also met the 2757 requirements. I made
a collage of these photos to help me get
a visual idea of what I was wanting in my
models and the final outcome. I then had
a page for my hair up, a page for my perm,
and a page for my colour. A portfolio like
this is a fantastic idea. Mine helped my
models, the assessor and I to all be on the
same level of understanding.
Another valuable tip is to manage your time
well in your final assessment. Even if youre
doing fabulous hair, you wont pass if you
go overtime.

MOANA'S INSPIRATION FOR FINALS

I printed the time schedule timetable


off the salon computer and then wrote
in exactly what I was doing for that day.
Every module was scheduled down to the
very minute to make sure I completed each
task in the timeframe needed. This helped
hugely on the day as I could go back to
the timetable and make sure I was running
to time.
Many people struggle to find suitable
models for their 2757, so this is something
you need to start planning early. Moana
recommends using social media to find
models from within your community.
Models are one of the hardest things to
find, especially when you have a certain
style in mind. My community on the
Hibiscus Coast has a community Facebook
page and I put up an online look book of
what I was looking for, and I had a lot of
attention from that. Social media is a handy
way to find models!
Also, she adds, family and friends are
great people to ask, if they are willing.
Fashion is an essential part of 2757, however,
the concept of fashion in this context
is something that can be hard to grasp.
Displaying a fashion look is an opportunity
for you as a stylist to showcase your
hairdressing ability beyond a basic level.

FURTHER INSPIRATION

Feel free to be innovative, imaginative and


resourceful, in relation to current trends.
Moana used up-to-date fashion magazines
and websites to research into current
fashion trends and draw inspiration from
these for her final assessment.
I came up with a few fashion looks through
magazines such as Australian Vogue and
Harpers Bazzar. I also follow hair stylist
ATKINJEN on Instagram; he puts up
inspiring hairstyles and colours, and also
styles celebrities hair such as Jessica Alba,
the Kardashians and Isla Fisher. His website
is www.jenatkin.com. These resources
helped me a lot to see what the latest
fashions were.

MOANAS TOP TIPS FOR


PASSING YOUR FINAL
ASSESSMENT:
1. Motivation
2. Find the perfect hair types for your looks
3. Always go back to your guidelines book
4. Ask your assessor as many questions as
you need to
5. Practice makes perfect!



FORMA MAGAZINE | ISSUE 11 | 31

FROM YOUR
LEGAL ADVISOR

n my last article, I discussed with you the


question of performance management.
This generated some useful discussion
and feedback leading to some further
commentary from me in this article.
I also comment on two other matters that
members have recently raised with me that
I think will be of interest to you.

PERFORMANCE MANAGEMENT
(CONTINUED)
How is it best to raise with your employee
your concerns about their performance (or
indeed, any other issue relating to their work)?
If the issue is a generic issue (e.g. staff
members not adhering to business
opening and closing time or taking
extended breaks), then I suggest the best
way of dealing with this type of issue is at
one of your regular staff meetings (I am
presuming of course that you do have
regular meetings with your staff to discuss
business matters!) It is at this forum that
a general reminder should be given to
employees about their time-keeping, and
the impact poor time-keeping has on their
work colleagues. I am not suggesting that
you use this opportunity to name and
shame but to approach the issue in a
constructive but direct way.
If the issue is specific to a staff member
e.g. not attending to house-keeping
matters in down time, an informal chat,
in private, with the staff member may be
appropriate. A diary note should be made
by you following this discussion in case the
staff member does not respond positively
to your gentle reminder.
If the issue is more serious e.g. the manner
in which the staff member speaks to work
colleagues and/or clients, you may want to
write to the staff member asking them to
a meeting to discuss the issue. Remember,
the letter should clearly identify what the
problem is that you want to discuss and
further, an invitation to the staff member to
bring a support person to the meeting with
them. Again following the discussion you
should make a diary note of the discussion
and its outcome.
Please note that the above two meetings are
not disciplinary meetings as such. They are
designed to remind the staff member of their

32

employment obligations, in an informal and


constructive manner.
If the informal approach does not work,
then you may have to resort to a more
formal disciplinary process to affect change.
This involves a letter similar to the one
referred to above being written to the staff
member but with a clear statement that
depending on the staff members response
to the concern(s) being raised, disciplinary
action may follow e.g. a written warning.
Whether to take the informal approach or
the formal approach will be a judgement
call on your part. In a way, it is not dissimilar
to the way you try change the behaviour
of a child who is misbehaving. The key is
to ensure that you do not condone poor
behaviour but not addressing the issue
as it arises. This is what effective and
constructive management is all about.

TRIAL PERIODS
These are becoming, appropriately, standard
fair in salon employment agreements!
In order to minimise the risk of a trial period
being found to be invalid, please note the
following minimum requirements.
A trial period must be included in the
written employment agreement;
The trial period must be agreed to in
writing before the employees employment
commences
It is essential for salon owners to require
the new employee to return the signed
copy of the employment agreement prior
to the employee starting work.
Note: Unless the employees agreement is
obtained in writing prior to starting work, the trial
period will, in all probability, be invalid. In that event,
the employee would retain the right to pursue a
personal grievance for unjustified dismissal in the
event their employment is terminated within the
period of the trial. Any protection the salon owner
thought they had would be lost.

PARENTAL LEAVE
Recently I represented an employer in a case
where the (former) employee argued that the
employer had breached the provisions of the
Parental Leave and Employment Protection
Act 1987. As you know, the Act contains
a presumption that unless advised to the
contrary by the employee, the employer
will keep the employees position open for

DAVID PATTEN: LLB: BA; MBS; FAMINZ

a maximum period of 12 months after the


birth of a baby.
The facts were clear. The employee
signalled, in a text to the employer that she
was resigning her employment effective
on a date prior to her baby being due,
and would not be coming back to work
after the baby was born.
The employer requested, on a number
of occasions after receipt of the text and
before the employee left her employment,
written advice from the employee that she
indeed intended to resign her employment
and would not be coming back to work
after the birth of the baby. This written
advice was not forthcoming. One day
prior to the employees last day of work,
the employee made a comment to the
effect that she was looking forward to
returning to work after her baby was born!
The employer, who had since started a
recruitment process for a new employee,
immediately challenged the employee
and told her that as she had resigned
her employment her position would
not be held open for her. The employee
subsequently raised a personal grievance.
The grievance was eventually resolved, but
the case clearly illustrates the importance
of both the employee and the employer
following the rules in terms of written
communications in the event of an application
made under the provisions of the Act.
If in doubt, please go to the (former)
Department of Labour website
www.dol.govt.nz (or ring 0800 2090
2000) which has the employee/employer
entitlements and obligations clearly set
out, even to the extent of having template
letters the parties can use to ensure that
the correct paper trail is recorded. If still in
doubt, you are encouraged to seek legal
advice to ensure you are meeting your
statutory obligations.
Until next time...
David Patten (david.patten@xtra.co.nz)

MANA DAVE
INSPIRES IN THE
HAWKES BAY
HITO was delighted to host 2012 New Zealand Hairdresser of the
Year Mana Dave in the Hawkes Bay in May.

mployers and trainers from across


the region came along to Up close
and Personal with Mana Dave on 27
May to learn from this industry champion
about competition work, how to run a
successful business and why its important
to invest in training.
Mana is the owner and employer of
fashion-forward Auckland salons BLAZE
and Pony Professional where he has trained
many apprentices. He is highly regarded
for his excellent work and training, and
has many achievements under his belt
including being named New Zealand
Hairdresser of the Year three times at the
prestigious Schwarzkopf Professional Hair
Expo Awards.

Mana was inspirational to the crowd of


employers and trainers from the Hawkes Bay
and the surrounding area, says HITO CEO
Erica Cumming, who attended the event.
He shared his journey from being an
apprentice to becoming a salon owner,
with a particular focus on the true value
of the hands on training his employer gave
him. Although only a small salon, Manas
first employer dedicated time each week
to training, which then made Mana more
skilled and able to contribute to the salon.
Mana also shared the stories of two
staff at his salon, BLAZE, and reiterated
the value of setting a training culture of
apprenticeship.

FORMA MAGAZINE | ISSUE 11 | 33

national certificate in

business
Level 3

34

SUCCESSFUL BUSINESSES
NEED QUALIFIED PEOPLE
Do you want to be the best boss? Do you want to run a successful business? Do you want to avoid
the common pitfalls that many small businesses have encountered? The HITOs new business
qualification is for you.

e have teamed up with the Open


Polytechnic to offer the National
Certificate in Business (Level 3),
the perfect programme for anyone who
wants to become a successful business
person in barbering, beauty, hairdressing
and beyond.
This qualification begins the learning
journey to improve your understanding of
how to run a business. Communication
is a central focus of the programme.
You will look at how to make sure your
communication is right and will get you the
best results. It also deals with the critical
decisions that need to be made in the areas
of finance, location and ownership.
People who complete this programme
will be able to choose an effective
communication style that suits them and the
people they deal with to make the business
run smoothly. They will also be able to
examine the best options for setting up a
business and ensuring its long term future.
Along with the required communication
component, you can choose one of
two strands:

1. TEAMS AND LEADERSHIP


In this strand, you will examine the
concepts of teams and leadership in the
workplace. You'll do activities that are
designed to help you integrate leadership
theory and practices into your daily
personal and working life.

2. SMALL BUSINESS
In this strand, you will examine the concepts
of setting up a small business, identify
opportunities and manage the financial
aspects to help bring your dreams of owning
and running an effective business to life.

HOW IT WORKS
The National Certificate in Business (Level
3) is done through the Open Polytechnic.
It has been specifically designed to be
delivered by distance learning, which
means that you can fit the study around
your life. You will have access to tutors and
other students doing the same course.

WHAT ARE THE BENEFITS?


Improve your communication style
in your personal and business life.

Gain a better understanding of what makes


a small business tick.
Grow stronger relationships with your
employees and clients.
Build and maintain a positive working
environment to help your business run
smoothly.
Build your confidence in being
understood fully.

MORE DETAILS
The programme of study costs $995
(incl. GST) and you need to complete the
42 credits over a period of no greater than
8 months. If you are already a qualified
hairdresser or have had a recent period
of study, you may already have some of
those credits.




For more information or to sign up
for this exciting new programme,
talk to your HITO Sales and Liaison
Manager today.

FORMA MAGAZINE | ISSUE 11 | 35

PROPOSED CHANGES TO THE


EMPLOYMENT RELATIONS ACT
The Employment Relations Amendment Bill was introduced into Parliament on 26 April 2013 and
proposed a number of changed including the following:
COLLECTIVE BARGAINING
There will no longer be a good faith obligation
to conclude a collective agreement.
Parties involved in collective agreement
bargaining may apply to the Employment
Relations Authority for a declaration that
collective agreement bargaining has
concluded.
Repealing the 30 Day Rule for New
Employees Who Are Not Union Members
there will be no obligation to offer new
employees, who are not union members,
the same terms and conditions as the
collective agreement.
When Bargaining May be Initiated
The purpose of this amendment is to
enable employers and unions to initiate
bargaining at the same time, no earlier than
60 days before the expiry of the collective
agreement. Currently unions may initiate
bargaining 20 days before employers are
able to do so.
Continuation of Collective Agreement
After Specified Date This change allows a
collective agreement to continue in force
for up to 12 months after it has expired,
regardless of whether it is the union or
the employer who initiated bargaining.
The current provision only applies to
bargaining initiated by the union.
Employer May Opt Out of Bargaining For
a Multi-Employer Collective Agreement
An employer will be able to provide
written notice, within 10 calendar days
of receipt of the notice of initiation of
bargaining, to the other parties that they
do not wish to be a party to multi-employer
bargaining, in which case that employer

36

will have no further obligation to participate


in the bargaining.
Partial Pay Deductions for Partial
Strikes In response to a partial strike
employers will have the additional option
of either reducing an employees pay by a
proportionate amount or deducting a fixed
percentage of wages as specified in the Bill.
Advanced Written Notice of Intention to
Strike or Lockout will be required It is
proposed that advance written notice will
need to be given prior to a strike or lockout
commencing. Withdrawal of the notice will
also be required to be in writing.

FLEXIBLE WORKING
ARRANGEMENTS
It is proposed that the Act be amended
to make it easier for employees to request
flexible working arrangements by removing
some of the current limitations.
Continuity of Employment - Part 6A
The Bill provides clarification of the law
relating to the transfer of vulnerable
employees if there is a sale or transfer of
the employers business and/or a change in
the contractors (including contracting out
work). It is also proposed that employers
employing less than 19 employees will be
exempt from certain parts of Part 6A.
Good Faith
In light of the requirements of a recent
Employment Court judgement the Bill
proposes amending section 4 of the
Employment Relations Act which requires
employers to provide information to
employees when they are proposing to
reach a decision that could have an adverse
effect on the continuation of an employees

employment. The Bill provides that an


employer is not required to provide access
to information if that information:
- relates to an identifiable individual other
than the affected employee;
- is evaluative or opinion material
compiled for the purpose of making a
decision that may affect an employees
continued employment;
- concerns the identity of the person
who supplied the evaluative or opinion
material;
- is subject to a statutory requirement to
maintain confidentiality.
Rest Break and Meal Break Provisions
The Bill provides increased flexibility in
respect to the taking of and timing of rest
and meal breaks.
The Employment Relations Authority
Due to delays in the provision of Employment
Relations Authority determinations it
is proposed that at the conclusion of
an investigation meeting the Authority
member will be required to provide an
oral determination or an oral preliminary
indication of the Authoritys finding.
We will of course keep you updated on
the progress of this Bill.










GET INTERNATIONAL RECOGNITION FOR


YOUR HAIRDRESSING AND BEAUTY SKILLS
Did you know that you can apply for international certification in hairdressing and beauty?

f you are thinking about travelling


overseas, or you would just like to have
international recognition for your skills,
the International Professional Standards
Network (ipsn) certification is for you.
This is a world class certification that opens
doors to a career abroad, while still being
acknowledged within New Zealand. Ipsn
has been available in hairdressing since
2010, and after years of hard work and
negotiation by HITO, you can now get ipsn
certification in both Beauty Therapy and
Nail Technology too.

HITO is a founding member of the


International Professional Standards
Network, and over the last few years we
have successfully worked with them to
benchmark the hairdressing and beauty
qualifications says HITO CEO Erica Cumming.
This means that holders of relevant
national certificates in hairdressing
or beauty who have at least one year

experience as a senior operator can have


their skills and experience recognised in
Australia, Canada, Hong Kong, New Zealand
and soon Japan.
Japan became a member of the International
Professional Standards Network in March
2013 and is currently undergoing the
qualification mapping process.
Erica believes that having New Zealands
premier hairdressing qualification
internationally recognised is a great
endorsement of training in our industry.
It will directly benefit all nationally qualified
stylists who want to further their career
overseas and in New Zealand, she says.
Many people across New Zealand
have already gained their international
certification, including HITO Board
Member Anne Millar. She received her
ipsn certification in hairdressing last year.

Along with her husband Phillip, Anne owns


Headquarters salon in Remuera, Auckland,
and she is 100% behind ipsn. She would
encourage anyone interested in receiving
this certification to absolutely go for it.
Its an amazing thing, she says. Your
National Certificate is a huge achievement.
But then its so exciting to go on and
become internationally recognised.
Its easy to apply for ipsn certification; you just
need to fill out an application form, supply
HITO with the relevant documents such as
a verified copy of your national qualification,
and pay the $80 application fee.
If you want more information about
ipsn or an application form, please
contact HITO on (04) 499 1180,
email enquiries@hito.org.nz or check
out www.hito.org.nz/qualifications/
international/

FORMA MAGAZINE | ISSUE 11 | 37

NATIONAL
CERTIFICATE IN
HAIRDRESSING
(advanced cutting) L5
Advanced Cutting is an exciting new qualification to help you build new skills that stand out from
the rest. If you have your National Certificate in Hairdressing and youre looking for the next step,
then this is for you.

dvanced Cutting is an online


learning programme made up of
three main skills.

Research, present, and analyse a portfolio


of advanced haircuts and styles reflecting
current and emerging trends
This skill focuses on researching current
and emerging trends. You will learn
how to research a minimum of 5 looks.
You will develop a portfolio and learn
how to reference where your research
has come from. The research can include
written text, photos and videos. This is a
chance to look closely at platform stylists
and dissect their work.
Using the web, you will begin interacting
with other learners. First you will introduce
yourself and move on to sharing your ideas,
check website posts and comment to posts
from other people. Its almost like being
on Facebook, the more you interact with
others, the more you can learn about them
and their ideas.
Create a portfolio of advanced haircuts
and styles
In this topic, you will narrow your research
down and choose one theme to do your
portfolio on.
By this time, youll be photographing your
own work, explaining your ideas and
creating a mood board. This is a great
way of developing a portfolio of your work
to use in the salon and share with your
colleagues, staff and clients.
A portfolio is a visual presentation of a
selection of advanced cutting and styling
work, which could include written text,
photographs, videos, CDs, drawings.

38

The cutting techniques you could use


include slicing, chipping, texturising,
slithering and point thinning to name
only a few.

these. It will require two hours of your


time per week in research and online work.
See above for more information about each
of these units.

Perform a platform presentation of an


advanced haircut and style in front of
an audience

How much will it cost?

The final skill involves learning to do a


presentation where you create your chosen
look on your model. You will be making
decisions about who your model will be,
thinking about their hair type, growth
patterns, what tools you will need to use and
more. The presentation can include visual
aids such as diagrams, pictures, photographs,
cutting tools, demonstration of work,
PowerPoint slides to name just a few.
You will do your presentation in front of
other hairdressers.
Youll also continue to interact with other
learners on the Advanced Cutting website
and share your thoughts and ideas while
commenting on the work of others.

Advanced Cutting costs $750. There could


be some extra costs in developing pictures
and hiring equipment
How will it help me in my job?
This is the first chance at a post graduate
qualification in the hairdressing industry.
You can be recognised for an advanced skill
level which will make you stand out from
the rest and show your commitment to
continual development.
How does the online stuff work?
There are online forums where you will
discuss your ideas and reply to others.
The website is easy to navigate and all
information about how to login will be
given to you upon enrolment. Think of it
as Facebook for learning new skills.
How do I get assessed and who does it?

By the end of the programme you will have


developed your research, oral presentation,
critical analysis and portfolio skills to the
next level.

FREQUENTLY ASKED QUESTIONS

A HITO assessor can visit you to assess your


presentation or you can submit a video.
Who is there to help me through
the programme?

What will I be learning?

Through online forums you will get help


from peers and from HITO.

You will develop your skills and take your


career to the next level through researching
current hairdressing fashion trends, learning
to create a portfolio of your work and doing
a presentation in front of your peers.

Top New Zealand hairdressers will also


make appearances on the forums to help
you out and answer any questions.

How many units are there and how long


will it take?
There are three units in Advanced Cutting
and you have six months to complete

How do I apply?
To apply, contact your HITO Sales
and Liaison Manager from your region.
You can also call the HITO National Office
on (04) 499 1180.

National Certificate in Hairdressing

Stand out from the rest


Do you want to...
Increase & extend your cutting skills?
Take your work to the next level?
Gain platform presentation experience?
Create an amazing portfolio?

Improve your competing skills?


Profile you and your salon?
Get recognised for advanced skills?
Impress clients?

This programme will help you form your ideas about future fashion trends, create style guides to use
when developing portfolio work and demonstrate your ideas to colleagues. By the end, you will have
developed your oral presentation, research, critical analysis and portfolio skills to the next level.

6 Month Programme
Online learning
$750 to sign-up

You can download an application form from www.hito.org.nz


or email the programme coordinator at ama@hito.org.nz

Real skills. Real support. Real career.

HITO is excited to announce the launch of the National Certificate in


Nail Technology (Level 3).
With concerns around sanitation and unsafe practices in
the nail industry, why would you not want to stand out above the
rest and have a nationally recognised nail qualification?

e know that well trained nail


technicians are valued members
of the beauty industry, and clients
travel a long way to have their nails treated
by them. If you want the chance to up-skill
with a first-of-a-kind training programme
and become a sought after nail technician,
then Nail Technology is for you.
This qualification has been developed to
give employers and employees a unique
opportunity to gain a National Certificate,
the chance to get a Creative Nails Design
(CND) Certificate, and the chance to become
Internationally Certified too.
There are three pathways that you can take
with this qualification and traineeship, each
of which lead to your National Certificate:
QbyE (Qualification by Experience): this is
for people who have been working as a nail
technician for three or more years and want
to get some recognition for their experience.
Training by someone in your salon or
clinic: if you have a qualified Nail Technician
in the salon/clinic, they can be your trainer,
teaching you their skills and assisting you in
your traineeship while you also learn from
the resources HITO will provide.
Off job training: If you wish to up-skill as
a technician and do not have a qualified

42

trainer, you can attend technical training


with CND. Their nationally qualified trainers
will support you in learning the practical
skills required to complete this qualification.
With this pathway you will gain a CND
alongside your National Certificate.
This new programmes duration is 14 months
and in this time youll learn a variety of skills
including those needed for working in the
salon, knowledge about the nail, knowledge
about the tools and products that you will
work with and how to work safely and
professionally. If you have completed or
are in the process of completing a National
Certificate in Hairdressing, some of the
standards you have achieved may be
recognised as part of this qualification.
Anyone who completes Nail Technology will
be able to:
Perform Acrylic nails (including pink
and white tips and sculpture)
Perform Gel nails (Hard Gel)
Perform basic manicures and pedicures
Perform treatment manicures and
pedicures with exfoliation, paraffin, hot oil
and mask therapy
Perform creative work including French
polish and Nail art (ornamental and
decorative)

As a nails trainee there are a few different


ways youll learn these skills, including
assignments, self-directed learning and
either on job training or a one week training
workshop with CND (where you will also
get a training kit with what you need to
complete 20 full sets of nails). While youre
doing your traineeship you will have visits
from a HITO Sales and Liaison Manager
and access to a trainer if additional support
is needed.
This qualification is great opportunity for
employers to offer more services and attract
more clients. Why not utilise the spare space
in your salon by bringing in a nail technician
to complement your business and bring in
more clients? Or, why not utilise your current
staff or trainees by up-skilling them in Nail
Technology? Employers will be able to see an
increase in salon profits as they offer more
services, and up-skilled staff will be an asset
to your team. Extra training keeps your staff
inspired and is great for staff retention too.
If you are interested in getting involved in
this training programme, you can sign up
online to receive a brochure with all the
information youll need. Just head to
nzhito.polldaddy.com/s/registerme
to register your details and we will send
you a brochure and application form.

National Certificate in Beauty Services

nail technology
Make nails your profession
Do you want to...

Perform Acrylic nails (including pink and white tips and sculpture)

Perform Gel nails (Hard Gel)

Perform basic manicures and pedicures

Perform treatment manicures and pedicures with exfoliation, paraffin, hot oil and mask therapy

Perform creative work including French polish and Nail art (ornamental and decorative)

Learn skills to work within the salon

Gain knowledge about the nail

Learn about the tools and products that you will work with

Work safely and professionally.

HITO has launched a new traineeship just for you.


Taking 14 months, you will learn skills in an intensive 1 week workshop and then put your skills into practice
in your workplace.
Put your skills to the test, gain a national qualification.
APPLY TODAY

You can download the application form from the HITO website
resource page or email us at enquiries@hito.org.nz

Real skills. Real support. Real career.

TRAINING PROGRAMME
FREQUENTLY ASKED QUESTIONS

WHAT WILL IT DO FOR ME


OR MY BUSINESS?

Travel and accommodation is not included


so will need to be arranged by the trainee.

For business owners, increasing the skills


of your staff raises morale, improves staff
satisfaction and loyalty and will increase
clientele volumes and revenue.

WHO IS CND?

For employees, you will learn new and


valuable skills, increase your value to your
employer and develop your career path.

WHY IS THIS TRAINEESHIP


IMPORTANT?
Well trained Nail Technicians are a valued
member of the beauty industry. Clients will
travel a long way to have their nails treated
by them.
This traineeship is to work towards gaining
your National Certificate in Beauty services
(Nail Technology, Level 3) has been designed
to allow the nail technician on the job learning
to encourage a career in the nail industry.

WHEN CAN I START?


You can sign into a training agreement
today to start your learning.
When you application is approved, HITO
will send you the salon skills assignments
to work on.
When you have completed the one
week training course, HITO will send the
remaining assessment documents to you.

DO I HAVE TO DO THE TRAINING


COURSE FIRST AND THEN DO MY
TRAINING AT WORK?

The 1 week skills training course with CND


will take place in either:

No. There are some assessments to


complete prior to the course. There is
the option to complete the Salon skills
first, and even continue on with the other
theory assignments until the numbers for
running a workshop in your region are met.
There are some assessments to complete
prior to the course.

Auckland

WHAT SUPPORT IS AVAILABLE?

Wellington

CND provide training and on-going support,


great resources and a manual to assist you
along the way. A HITO trainer will also assist
when needed and they are just a phone
call away.

WHERE WILL THE TRAINING TAKE


PLACE?
95% of training will be done in the
workplace either with your qualified trainer
or CND using the DVD training material.

Nelson
Christchurch.
We can arrange other locations if there is a
minimum of 10 trainees who are interested.
Contact your HITO regional manager for
more information.
Course dates will be in early 2013 and
will be arranged based on the number
of people applying.
The training course will take 5 full days and
will take place from Monday to Friday 9am5pm. However under special circumstances
the course may run over a weekend.

44

Creative Nail Design is a global product


company specialist on professional nail
care. You can find out about them at
http://www.cnd.com/

CND will also supply a workbook, text book


and DVD when you attend the workshop.
This will support you through the practical
content and give you a foundation of the
theory knowledge. Your HITO Sales and
Liaison Manager will also provide you with
support, and you can get support from a
subject matter expert.
You can also get support from the nail
product company you use for on-going

Well trained Nail Technicians are valued members of the


beauty industry. Clients will travel a long way to have their
nails treated by them.

product knowledge and technique/


skill support.

HOW LONG DO I HAVE TO


COMPLETE THE TRAINING
PROGRAMME?
The training programme will take 14 months
to complete.
You will be using your skills long before
you gain your qualification.

WHAT QUALIFICATION DO
I GAIN?
You will gain the National Certificate in
Beauty Services (Nail Technology) Level
3. When you complete your traineeship
successfully, HITO will send your certificate
to you.

WHAT WILL I LEARN?


The practical skills you will learn include:
Perform Acrylic nails (including pink
and white tips and sculpture)
Perform Gel nails (Hard Gel)
Perform basic manicures and pedicures
Perform treatment manicures and
pedicures with exfoliation, paraffin, hot oil
and mask therapy
Perform creative work including French
polish and Nail art (ornamental and
decorative)
You will also learn theory skills to support
you along the way.
You will need to complete a First Aid course,
but this is not included. You will need to
source these units through St Johns.

WHAT DO YOU NEED TO DO TO


COMPLETE THIS QUALIFICATION?
The most important part of this is to make
the commitment to do the work required.
Your assignment work will include:
Salon Skill assignments are a series of
tasks for you to work through under the
guidance of your employer. A great way
to start the on the job training process.

Finding images of tools of the trade and


describe how to maintain these, also the
difference between high risk tools and
low risk tools.
Build a 3D model of a nail, take a photo
to send in for marking, as you build the
nail structures you will describe the
functions of each and find out about the
supporting structures.
Take some time to find different images
of nail conditions and then describe the
signs/symptoms, possible causes and
how to manage the situation if a client
has this condition.
Practical work will include:
When you have become experience
in a practical skill, you are ready to work
on the portfolio. These can be done on
paying clients.
A guide book has been developed to help
encourage you to through the process
of what you will need to collect during
this process.
When this is completed and signed off by
your employer it is ready to be submitted
to HITO for an assessor to mark.

VERIFICATION
A qualified verifier will visit you at your
workplace to observe you working as
a nail technician. Your portfolio will be
marked by a HITO verifier and returned
to you afterwards.

HOW MUCH TIME DO I NEED TO


DEVOTE TO THE TRAINING EVERY
WEEK?
Learning and acquiring skills is different
for everyone, so it is difficult to give an
exact number. However we recommend
that, as a minimum, you focus on training
and developing your skills for no less than
15 hours per week. This time can be in the
workplace or in your own time.

IM ABOUT TO LEAVE SCHOOL,


CAN I DO THIS TRAINEESHIP?
This traineeship is open to anyone over 16.

However, as most of the learning takes place


while you are working, you will have to be
working in the Beauty or Hair industry.
If you are under 18 years old, and wish to do
the traineeship, you will need to have your
training agreement approved and signed
by your parent, guardian or caregiver.

HOW MUCH DOES IT COST?


The total cost of the traineeship is $1750.
This is made up of:
1. $200 for an application fee
2. $315 for an assessment fee and to
register credits
3. $1235 for the week long training
workshop and training materials

HOW CAN I PAY?


You can pay by credit card, cheque or
direct bank transfer. Your application should
include the payment details.
If you find $1750 difficult to pay in one lump
sum, HITO can approve to spread the cost
for you.
Application fee + 1st Monthly payment
= $500
Monthly Payment 2 $ 250
Monthly Payment 3 $ 250
Monthly Payment 4 $ 250
Monthly Payment 5 $ 250
Monthly Payment 6 $ 250
Therefore, your first payment with you
application form will be:
$ 200 application fee + $ 300 1st monthly
payment = $ 500
If you would like to spread the cost, please
indicate this on the application form.
Please note that if regular monthly
payments are not maintained, then the
training agreement may be cancelled with
4 weeks notice and you will need to return
the training materials.

FORMA MAGAZINE | ISSUE 11 | 45

nail workshops
TAKE OFF ACROSS NZ
In February, seven Nail Technology trainees from around the Southern South Island came together
in Dunedin for the first ever HITO/CND workshop. Since then there have also been successful
workshops in both Palmerston North and Christchurch.

hese workshops are part of HITOs


exciting Nail Technology programme.
Each workshop is five days long and
is a time where learners come together to
get hands-on training from CND (Creative
Nail Design).

It was great, I learnt so many new skills,


she says. Im a real hands-on person and
it really helped with my practical skills.

The five day intense workshops arm you


with the information, skills and practical
tools needed to succeed, says Cherie
Pollard, CND Education Ambassador.

Seeing the end result was my favourite


thing. When you compared the nails you
did on the first day to the last day, the
difference was amazing.

Cherie has been a CND Education


Ambassador for the past fifteen years, and
shes also a member of Team CND: an
elite group of educators hand selected to
represent the ideals of CND and to inspire
nail professionals around the world.

Samantha and a colleague from Tangles


on Commerce, Hair & Beauty completed
the workshop together, and they have now
been able to start offering nail services in
the salon.

To do well in the nail industry, you need


a realisation that practice makes perfect,
a desire to work closely with the public
and a keen eye for intricate detail, Cherie
explains. The workshops are the beginning
of the journey, and while we can share the
knowledge and skills for success, we cannot
teach speed or confidence. These will come
with dedication and practice; plenty of it!
Samantha Gordon from Tangles on
Commerce, Hair & Beauty in Temuka
thoroughly enjoyed doing the Dunedin
workshop this year.

46

Samantha was blown away by how much


she was able to learn in the five days.

When you go back to work, all the tips


and tricks from the workshop keep coming
back to you, she says. Im doing my own
clients now, and together were getting a
good client base.
HITOs Tania Berryman has enjoyed seeing
the Nails Technology trainees begin to master
their practical skills through the workshops.
It is exciting to see the learning for the
practical skills in the nail traineeship get
underway, and it appears to have been an
enjoyable time for the trainees. We are keen
to continue the support in their learning

and look forward to watching the trainees


develop as nail technicians.
HITO/CND workshops cover things
such as how to do a liquid and powder
enhancement service using CND products
and techniques, and learning about Shellac.
Each trainee also gets a fantastic kit to kick
start their career.
The Nail Technology programme is
14 months long in total, including the
workshop. Trainees who do the programme
learn all the skills and knowledge needed
to perform nail services in a professional,
commercial environment, and will gain a
National Certificate in Beauty Services
(Nail Technology).







If youre interested in adding a new

skillset to your repertoire, or youre

already working in the nail industry,

but you want to get qualified, dont

wait to get in touch with our friendly

team. Give your HITO Sales and

Liaison Manager a call or email

Tania Berryman on bdev@hito.org.nz

MEL MOATES

MEET MEL
Mel Moates is looking forward
to taking on new challenges in
the role of Quality Assurance
Administrator at HITO.

el joined the team in


June, taking over the
position from Sara Luey
who recently made the decision
to pursue an opportunity in
photography.
A born and bred Wellingtonian,
Mel comes from an administration
background and shes looking
forward to bringing these skills to
her role. Before coming to HITO Mel
had been working at Headquarters
New Zealand Defence Force for
28 years and shes excited about
this new challenge.
This is a new chapter, she says, and
Im looking forward to learning more
about the hairdressing industry.
You can reach Mel on
(04) 499 1180 or email her
directly on mel@hito.org.nz

FAREWELL
KELLY & SARA
KELLY HENDERSON

BRENDA MCLELLAN

MEET
BRENDA
Brenda McLellan is ready to
bring a wealth of support and
sales experience to her new
role as Regional Administrator
for HITOs Central and MidCentral regions.

he has taken over the role


from Emily Breen who made
the decision to leave the
workforce and stay at home with
her new twin daughters.

A mother of two, Brenda is excited


about her return to the Wellington
workforce after spending the last
five years at home with her children.
Four of these years were spent in
Vanuatu where Brenda and her
family relocated for her husbands
work commitments.
Brendas background includes
sales and support positions, roles in
advertising and working as TVNZs
Account Manager. Shes looking
forward to bringing these skills to
her new role.
HITO seems like a great place to
work, a really positive environment
Im looking forward to helping
apprentices along their way and
playing a part in their training,
she says.
You can get in touch with
Brenda on (04) 499 5150
or by email on
regionaladmin2@hito.org.nz

planning, interviewing and writing


of articles for Forma Magazine.

SARA LUEY

HITO said goodbye to


Communications and Marketing
Assistant Kelly Henderson and
Quality Assurance Administrator
Sara Luey in June.
Kelly has been with HITO for just
under a year and a half and in this
time she has played a key role in the

I have had so much fun getting to


know people in the industry and
hearing about their journeys, she
says. Thanks to everyone who has
given up their time to chat with me
for Forma Magazine, it has been a
fantastic experience.
Sara has been at HITO for just under
a year and has worked closely with
HITOs assessors and Advanced
Cutting trainees, among others.

RYAN PIPER

MEET RYAN
Ryan Piper is looking forward
to helping people in the Central
region achieve their qualifications
in his new role as Central Sales
and Liaison Manager.

yan has taken over the


role from Tracy Quinn after
she recently relocated to
Hamilton with her fianc.
Having been through an
apprenticeship in Light Vehicle,
Mechanical and Electrical
Engineering himself, Ryan is excited
to use his first-hand experience to
assist apprentices in his region.
Doing an apprenticeship myself
has given me a real insight into
their worth, he explains.
Ryan also has experience in sales,
working as the Market Manager
for Sunglass Hut and in property
management. His passion for
moulding people into who they can
be led him to volunteer as a rugby
coach and selector for the English
Rugby Football Union, and hes
excited to bring these mentoring
skills to his role as well.
Im looking forward to seeing
people come through Gateway,
complete an apprenticeship, and
one day train apprentices of their
ownI know I will take satisfaction in
their achievement and the fact that
I have played a part in that.
You can reach Ryan on
027 445 5758 or ryan@hito.org.nz

Both are leaving not just HITO but


New Zealand to do some overseas
travel. Sara is heading off to South
America later in the year, while Kelly
is travelling to Japan, Europe and the
United States.

Look out for an update on who


our new Communications and
Marketing Assistant is in the next
issue of Forma. Saras role has
been taken over by Mel Moates.

FINDING A
CAREER PATH
USING

vocational pathways
WHICH WAY TO GO?
It can be hard to decide what to do once
you have finished high school. With so
many choices available today, it can be a
challenge to figure out where to go and
what to do next.
Recently, the Government announced a
new initiative called Vocational Pathways,
a new way of helping high school students
decide what to do after they leave school.

WHAT ARE VOCATIONAL


PATHWAYS ALL ABOUT?
Vocational Pathways help students move
from high school into work or further
education by showing the recommended
skills in five key industry sectors. So with a
particular profession in mind, students will
be able to determine which subjects and
unit standards will help them to get there.
Students will be able to compare their
achievement to date to a range of study

48

and employment possibilities, and see how


their interests, aspirations and achievements
match up to work and study options. This will
be called a Vocational Profile.

VOCATIONAL PATHWAYS WILL:


Offer clearer choices for students.
Help young people believe that what they
are learning is relevant and helpful in the
real world of study, jobs and careers.
Show young people what they need to do
to get where they want to go or want to be.
Show learners and their families how
subject choices make a difference to what
they might do in the future.

IM AN EMPLOYER, HOW DOES


THIS AFFECT ME?
Vocational pathways will make it easier
for employers to see what skills and
achievements jobseekers have that
are relevant.

Jobseekers will be able to provide


employers their Vocational Profile to show
their achievements, strengths and skills.
These profiles also give employers a
much simpler way of seeing which
NCEA qualifications include the skills and
knowledge they are looking for.
Employers can be sure that if someone
has achieved a vocational pathway in
their sector, the jobseeker will have a solid
foundation of skills and knowledge to help
them succeed.





For more information about vocational
pathways, check out the website
www.youthguarantee.net.nz/
vocational-pathways/

QbyE
Qualification by Experience
IF YOUVE BEEN WORKING IN
HAIRDRESSING FOR A WHILE, BUT
HAVENT GOT A QUALIFICATION TO
SHOW FOR IT, THEN QBYE IS FOR YOU.
QbyE allows people with at least eight years
hairdressing or barbering experience to have this
counted towards gaining a National Qualification.
Contact the Hairdressing Industry Training
Organisation (HITO) today to find out more
about turning your experience into a
National Qualification.
HITO have made the QbyE process simple.

Don't keep your experience a secret.

ADRIAN BARCLAY
Winner: Hair Expo 2009 New Zealand Hairdresser of the Year
Owner of Venom Salon, Invercargill
QbyE Graduate and holder of the
National Certificate in Hairdressing (Professional Stylist)

QbyE is one of the best things


Ive done, and not as stressful as
I thought it would be. The HITO team
was absolutely fantastic supporting
my QbyE and the whole process
was made easy.
For me QbyE was about conquering
my fears and achieving something
I had put off for 17 years. I am so
pleased I stood up to the challenge
and achieved something
Id wanted for a long time.

For more
information
phone HITO on
04 499 1180
www.hito.org.nz

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