Professional Documents
Culture Documents
Domains:
1.
2.
3.
4.
5.
6.
Communication
Customer Service
Leadership
Lifelong Learning and Personal Growth
Ethics and Values
Interpersonal Skills
1.2.1 Speaks and writes in a professional and clear manner, and appropriate
for all audiences
2.1.1 Organizes the library collection as well as public areas to make them
more conducive to Library use
2.1.2 Organizes physical elements in the library to create a positive and
welcoming environment
2.1.3 Addresses the physical and mental barriers that would hinder people
from using the Library
2.2
2.3.1 Develops a practical and effective marketing plan for the Library
2.3.2 Treats users in a welcoming, professional manner and provides other
staff with an example of positive customer service
2.3.3 Acts as a goodwill ambassador for the Library, promotes library values
and services in dealing with clients
2.3.4 Demonstrates thorough knowledge of all aspects of the organization
that affect users (mission and vision, policies and procedures,
collection and services, and system-wide strategies)
2.3.5 Gives due recognition and respect to cultural diversity
2.3.6 Inculcates in staff the values of being service-oriented and rendering
effective customer service
2.4
2.4.1 Encourages users to follow library policies and applies good judgment
when deviation takes place
2.4.2 Deals with user concerns without bias
2.4.3 Maintains a calm, tactful, and professional manner in difficult situations
with users
3. Leadership
in order to exercise leadership or management, one need not be a manager,
director, or chief. There are many small to large opportunities to demonstrate
leadership and build these skills through experience. Practicing sound
management processes and approaches will score points with co-workers of
all levels and positions.
3.1
3.1.1 Demonstrates faith in the librarys vision, works to achieve it, and
inspires others to do the same
3.1.2 Identifies the appropriate opportunities, resources and timing to act in
support of the librarys vision and mission
3.1.3 Works to meet or exceed goals by obtaining resources and support,
and by eliminating obstacles
3.2
3.2.1 Actively pursues and accepts leadership roles and demonstrates ability
to lead teams effectively
3.2.2 Takes initiative, seeks new opportunities and challenges, and applies
creative and innovative thinking
3.2.3 Maintains a positive attitude and sets an example for others to follow,
no matter what position is held in the library
3.2.4 Fosters an environment based on integrity and high ethical standards
3.2.5 Empowers others to take ownership in decision-making and problemsolving
3.2.6 Researches trends in leadership skills and styles and applies new
knowledge effectively
3.3
3.3.1 Maintains the flexibility to accept change and to adapt with curiosity
and enthusiasm
3.3.2 Maintains a positive attitude in the face of challenges and unanticipated
changes
3.3.3 Anticipates future trends and recommends changes in priority or
direction in alignment with organizational goals
3.3.4 Explores and adopts new technologies for their potential to deliver new
ideas, products and services
3.3.5 Recommends and takes reasonable risks to test implementations of
change
4. Lifelong Learning and Personal Growth
No matter what position a librarian occupies or what employment future or
career path he/she looks forward to, an embrace of lifelong learning and
continuous improvement will enrich a librarians professional life and personal
growth.
4.1
4.1.1 Understands the importance of lifelong learning for all levels of library
work and actively pursues personal and professional growth through
continuing education
4.1.2 Formulates personal career goals, identifies learning needs and
creates a learning plan to achieve them
4.1.3 Recognizes the value of professional networking and actively
participates in professional associations
4.1.4 Understands and uses resources and strategies for keeping up with
new ideas and technologies
4.1.5 Seeks opportunities to apply new knowledge and to share best
practices, research and experiences with colleagues
4.2
5.1.1 Understands the history of libraries and their role in society, both in
general and in the particular community
5.1.2 Understands and adheres to the mission, values and vision of the
library organization
5.1.3 Provides equitable services to all users
5.1.4 Recognizes, respects and addresses the diverse nature of the librarys
users and community
5.2
6.1