ANA PAULA PALMERO

Phone: 778-875-0078
Vancouver, BC.

E-mail: anapalmeroo@gmail.com
in: linkedin.com/in/anapaulapalmero

PROFILE
Highly experience in customer service in multiple industry areas such as restaurants, tourism and
hospitality, apparel and fashion industry. Bilingual fashion marketer and merchandiser with an outgoing
personality, who has a great deal of ambition.
KEY COMPETENCIES

Fun, smart, sincere, loyal, bondable, trustworthy, goal orientated and driven by integrity.
Get along with others while also working efficiently on my own and with the team.
Detail/Result-oriented, well organized and hard-worker.
Good dose of common sense and initiative.
Working towards an accounting designation preferred.
Great communication and time-management skills.
Experience includes: Junior publicist on Arts & Entertainments and Technology & Coding events,
personal assistance and management on fashion events.
Fashion retail experience: cash clerk, customer relation and styling advices.
Ability to maintain composure and work effectively in a fast-paced environment.
Fluent in English and Spanish.

EDUCATION
DIPLOMA IN FASHION MERCHANDISING
2014- Current
LaSalle College International Vancouver, BC.
Fashion Marketing, Fashion Public Relations, Fashion Product Buying, Import/Export Distribution, Sales
Management, Fashion Accounting and Budgeting.
CONTINUOS STUDIES IN TOURISM MANAGEMENT
2014-2015
Capilano University- Vancouver, BC.
Tourism Intro: Theory and Practice, Tourism Marketing, Financial Planning, Managerial Accounting,
Computer Application, and Human Resources Management.
ARGYLE POST-SECONDARY SCHOOL
High School Diploma.

2013-2014

CAREER HIGHLIGHTS
ASSISTANCE OFFICE MANAGER
06/2015-Current
Moxies Classic Grill- Vancouver, BC.
Responsible for daily serves cash outs.
Entry financial information into accounting software; North Start Enterprise.
File accounting documents and prepared particular functions such as; financial documents, export
daily sales reports from point of sale, account payables, journal entries, and bank reconciliation.
Sort and count currency and coins.
Investigate and resolve discrepancies.
STORE SUPERVISOR, KEYHOLDER AND SENIOR BARISTA
Blenz, The Canadian Coffee Company Ltd. Vancouver, BC.
Ensuring and cultivating exceptional customer service relationship.

09/2013-09/2015

Handling cash and ensure money floats and deposit is on a security locker.
Managing inventory and assigned to train new hires, and ensure that all employees are obeying the
rules and regulations the franchise standards and regulations.

CASHIER AND SALES ASSOCIATE

12/2014-06/2015
Inditex, ZARA Retail Vancouver, BC.
Deliver excellent customer service at the cash desk.
Collect payments by accepting cash and/or credit cards payments when totalling customers
purchase.
Ensure complete efficiency and proper procedures for processing sales, exchange and refund
transactions. Investigate and resolve discrepancies.
Implementing all visual merchandising store standards. Ensure consistency of brand experience
through maintenance of store standards.
JUNIOR PUBLICIST INTERN
11/2015-06/2015
BoldLove Communications- Vancouver, BC.
Responsible for searching media sources of coverage to present to the media.
Organize media spreadsheets and create media contact lists.
Attend to client meetings.
COMPLEMENTARY SKILLS AND SOCIAL COMMITMENT

Technical proficient in Microsoft Office (Word, PowerPoint, Excel and Outlook)

Adobe Creative Cloud (Photoshop, Illustrator, InDesign and Dreamweaver)
Fluent in social media platforms (Facebook, LinkedIn, Word Press, Blogging, Pinterest, Instagram,
Snapchat and Google Chrome Apps)
Proficient in Auphan Dining Point of Sale computer software.
Experience in North Start Enterprise accounting software.

INTERNATIONAL CO-ORDINATOR MANAGER INTERN

05/2015
Vancouver Fashion Week- Spring 2015
Responsible for searching Latin America media sources of coverage.
Schedule meetings and attend to conference rooms and perform general assistance duties.
HONOUR GUEST AND MEDIA ASSISTANCE for BOLDLOVE Cmns.
10/2015-01/2015
The HTML500 presented by The Lighthouse Labs-Vancouver, BC. | http://www.thehtml500.com/
Responsible for searching local media sources of coverage.
Responsible organize media spreadsheets and assist in general duties.
DESIGN AND DEVELOP WEBSITE FOR THE DMA-ARGYLE
09/2013-04/2014
Digital Media Academy Argyle Secondary School- North Vancouver | http://dmacademy.ca
Responsible for the project management of the website.
Project designer and developer.
HONOUR GUEST AND REGISTRATION ASSISTANCE
Vancouver TEDxYouth Talks- Fall 2013
Responsible for registration of guest.
Assigned guest to designated sits and assist in general duties of the event.
FREELANCE WEBSITE AND BLOG DESIGNER
JENNYFLEUR LOVES Online fashion retail
Project manager.
Responsible for launching the website and other media platforms.
Website and blog designer developer.

11/2013

09/2011-05/2012

INTEREST

Fashion, arts, numbers, typography, travel, culture, yoga, fitness and movies.