Professional Documents
Culture Documents
Attitude
Affective = Feeling
Behavioural = Action
People seek consistency between their attitudes and behaviours. This is done by
changing attitudes/behaviour or by developing a rationalisation for the inconsistency.
E.g. I make tobacco products, I dont like it, but the tax pays for SAs education, so
its alright.
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The desire to reduce dissonance depends on the importance of the elements creating
it, the influence (control) the individual believes he/she has over the elements and the
rewards involved in changing their behaviour.
Discrepancies between attitude and behaviour are more likely when the above
moderating variables are impacted upon an individual.
6. Job Satisfaction
There has been a steady decline in job satisfaction due to pressures to increase productivity,
meet tight deadlines & having less control over work.
6.1.Employee Performance
Job satisfaction doesnt necessarily lead to more production, but organisations with satisfied
workers do tend to be more effective. People who have high perceived performance in their
jobs are more likely to have job satisfaction.
6.2.Absenteeism
There is a consistent negative relationship between satisfied workers and absenteeism. In
general, satisfied workers = fewer avoidable absences.
6.3.Turnover
There is a strong correlation between satisfaction and turnover. Satisfied employees are less
likely to quite. However, superior performers (high salaries etc) are given incentive to stay
(raise, praise) and thus are more satisfied than low performers. Hence, turnover remains
relatively unaffected.
6.4.Organisational Citizenship Behaviour
Satisfied employees are more likely to speak positively about their organisation, help others
& go beyond the general scope of their jobs. Satisfaction influences OCB through perceived
fairness. Trust in the organisation also plays a significant toll on satisfaction and OCB.
6.5.Customer Satisfaction
Satisfied employees increase customer satisfaction and loyalty as they are more likely to be
upbeat, friendly and responsible. (This particularly applies in service orientated business).
Customer satisfaction can also affect employee satisfaction.
7. Job Dissatisfaction
Impact on the workplace
The consequences of employee dissatisfaction can be explained by the exit-voice-loyaltyneglect framework.
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Active
Voice
Exit
Destructive
Constructive
Neglect
Loyalty
Passive